Touch ID doesn’t work 2/5
By Freinds Birthdays
1. Touch ID doesn’t work
2. Added my husband as dependent , yesterday, and his lab results are not available (lab work was done one week ago today)
Needs better integration 2/5
This needs Apple health integration badly! Plus, when you try to schedule an appointment it just takes you to a webpage. That isn’t great.
Took me 40 minutes to make an appointment! Then, can’t retrieve appointment info from the text message they sent because it keeps loading! Now I’m afraid I won’t be in their system at the time of my fasting appointment! Can’t retrieve any confirmation of my appointment. My old plan used Quest and their app was extremely user friendly! FIX THIS!!!
Why have face/fingerprint login if it has never, ever worked? Even if I auto-fill saved login info, I have to erase and re-type last digit of password to trick it to log me in. Scheduling and invoice payment is painful. Better data manipulation by linking account to Apple Health app and viewing results there.
Failing at FaceID 2/5
This app has not been properly updated to use TouchID or FaceID. There is an icon for it, but nothing happens. (3+past versions broken).
Puts Private Data at Risk 1/5
By Mick Gator Fan
it would be hard to make it more difficult to log into this app; I use an iPad Pro (10") with iPadOS 13.4.
Touch-ID does not seem to work. When I started to type my user ID, a COVID-19 message alert appeared. When I tried to clear that message, I got shunted over to an Accessibility page. I finally had to delete the app.
I re-installed it, had to reset my password, and then had the same "accessibility" situation, and got thrown from the app to the website where the buttons did not work.
Sometimes a highly nauseating moving image takes over screen.
So I deleted the app a second time and deleted all cookies so that the app wouldn't "remember" to take me to the accessibility page or to the website.
The third time, I managed to get to the login screen and succeeded but only after I turned off my firewall. This is 100% unacceptable to force users to remove privacy protections to use an app that has health data in it. My financial and pharmacy accounts work fine with the firewall, and so should this app. I deleted the app again - has too many problems and is a big security risk.
Doesn’t work 1/5
By David O in Tacoma
Try to log in with the same use and password I access the website with but it says the username and password aren’t recognized.
Great For Patient’s Rights 5/5
By Epic Annoyed
I hate when doctors use your lab results for another appt, like, really?! All gloom and doom... I am sorry, not sorry. There was nothing there I didn’t already suspect and was already trying to make lifestyle changes to impact. And you don’t get to make me sweat the worst when it is just borderline and am totally able to make healthy changes to bring it back to a better range. Thank you!!! for putting my labs and my health back in my hands. Now I need to find a Dr that treats me like a partner as well.
App from the dark ages 2/5
TouchID does not work
Password must be types in. Copy / Paste from a password app does not work
Appointment just takes you to the web
Can’t login 1/5
By Cypress Todd
I registered successfully and can login on the website. But login fails on the app using the same credentials. I even created my account ON THE APP in the first place and used it to login via Safari on my iPhone. But no luck on the app.
Good App! 4/5
I really like the ease of navigation in the app, and the ability to access my lab results whenever I want.
FEATURE REQUEST: I wish the app could show me comparison data over time so I can view how selected results have been trending.
App is ok, Face ID not working 2/5
Many have stated already, Face ID does not work. It goes through the recognition phase, but app does not open. This is the only app that I have experienced such problem
Problem signing up 3/5
By Full orchestra
It appears that you cannot have a VPN on when signing up. This means you must be behind a secure firewall. I haven’t used the app yet, but I’ll bet there’s a problem there, too. They can talk about security all they want, but this problem devolves from P3 - Piss Poor Programming.
Yep, you can’t see your results if you are on a VPN.
Programmers: get your act in gear. Privacy comes first!!!!
By Jade of Reverdale
An app, less functional than their website? 1/5
By Sxxxx Wxxxx
Went to pay a stack of bills, but I have to enter them in individually? Back to the drawing-board... better yet, find better programmers.
Non functional browser wrapper 1/5
Filling credentials from keychain doesn’t work - you have to add a character and erase it before submitting.
After that workaround, there’s no indication that it _actually_ supports Face ID like they claim.
And why bother - the entire app is just a browser going to their website anyway, except not supporting the full screen of an iPhone X.
Do yourself a favor, and just use safari. It’ll save you some aggravation at zero loss of functionality.
Tried to pay for an invoice. It appeared like I was typing and cursor was blinking but no text was showing. Submitted form which failed. Have to select the field, deselect it and go back to make it work. You have to erase the whole field to go back to correct a typo.
Nice for viewing labs, but... 3/5
By ja in wo
Terrible when you try to pay an invoice on an iPhone. Not formatted to screen size and no auto fill for credit card.
What works on the website doesn’t work on iPhone 1/5
Same username and password get rejected. Pls fix
This app is useless, as is the website. I would give zero stars if I could. App crashes many times when trying to view Lab Results. I was unable to view my lab results on the app and unable to view lab results on the website. Please fix the app!
Not able to schedule an appointment 1/5
The app leads you to their mobile website to schedule an appointment but when selecting a date and time, the webpage just keeps loading and loading until times out. Very disappointed!
TouchID Support??? Hello, this is 2019 2/5
Why can’t this app support Touch of Face ID?
Nice app but FaceID does not work. When FaceIF icon is tapped the FaceID checkmark shows correctly indicating face is recognized but it does not open the app. Still have to log in manually
Nice but lacking 3/5
It’s good to view your lab results and easy to use, but scheduling an appointment just takes you to the browser; lame but not the end of the world. As others have said, there’s no way to filter a location by the time you want your appointment, also disappointing. The biggest flaw, IMO, is that you can’t see pending appointments. Yea, they send you a text but those links don’t always work and then you have to dig through your email if you forget to put one in your calendar. I have to make multiple appointments at a time and sometimes I miss entering one. It’d also be nice if the app itself alerted you of a pending appointment the morning of or x # of hours before.
Worse App and Customer service ever 1/5
Do Not use this app, I'm still waiting for my lab results from a week ago! My doctor already gave me and overview, but I wanted to get the actual results. Could not retrieve then, send an email to the customer service, never heard back!!!
Results take forever 2/5
Sutter health - My Health app- next day lab results. LabCor well over a week. Thumbs down.
Can’t login because my email has a sub domain 1/5
Baffling the developer(s?) Couldn’t get an email correct. I have no problem login in on the website but cannot on the app and also cannot within the Health app because my email address has a sub domain . No way to change my email on the website, only password can be changed, how stupid is that?!?
Something is wrong with registration 1/5
Every time I try to register. I write my name in the “name line “ and it says you need to start with a alpha character. Ummmm every name starts with an alpha character. I tried to write so many random symbols and anything just to see if it would accept it , and it wouldn’t. Needs an update.
Can’t Login 1/5
I have a LabCorp account. I can use it to log in to the LabCorp.com website without problem
When I enter the same information into the app, I’m told that my logon/password combo is incorrect. Go back to the web, and my info works.
Poor programming. Use the mobile website instead and save the space on your phone.
Can’t see daughter’s lab results 4/5
I would have given app 5 stars if I could see my daughters lab results. She is added as a dependent and I can click on lab results but nothing shows up.
Lack of IPhone X support 4/5
By Chaitu B
It’s a great app to see the lab results in a app. But it’s losing its beauty on iPhone X screen. I hope your team can update the app to support the iPhone X soon.
Poor performance - will delete... 1/5
By Wazer Dave
Login process is cumbersome.
Lately the results are not showing up at all...
For example I did a test in early June and I am yet to see the results....
And the process to raise a help desk ticket is terrible....
UPDATE YOUR APP. ITS 2019 1/5
Please update the app to support newer iPhones, Face ID, exporting results to pdf, sharing options, explanations of each lab test with result. Not everyone knows what eGFR means or AST, etc. Also, please build a native log in system that doesn’t spring a browser. It is so cumbersome to constantly have to log in.
Add send to a doctor capability 3/5
Your app is good, but it would be great if you could send the results to a doctor’s fax number so that additional doctors can view the results.
Please Include iPhone XS Max Screen Support 2/5
The app looks terrible on the XS Max. Needs to be updated to support the bigger screen.
Can it create an account. Won’t acknowledge user ID and password. Just rejects my log in.
Worthless app 1/5
I tried for at least five times to register and each time for different reasons they did not allow access to my account. I contacted them by email (going again through their quite inquisitive interrogatory) and the answer I received after one day was evasive, even arrogant I may say (“please provide us with your first and last name”). I do not know how successful are others dealing with them online, but to me their “site” is just a tool for collecting private information !!!
Easy and Efficient 5/5
App helped me quickly schedule appointment and pay my bill.
Paying Invoices Is A Joke 2/5
Are you kidding me with this interface? How are you going to have a NON mobile responsive payment gateway inside an app????? Does this make any sense to ANY developer or user out there? I would LOVE to use my FSA card to pay my copay but your invoice payment interface is garbage.
Needs work but helpful 3/5
It is great to see my test results. The UX is confusing and I get lost in the app. The fingerprint sign in doesn’t work. I will still use it but I hope they make improvements.
Useless App 2/5
By Broke Due To App
In order to view test results the app says it has to verify your identity. Instead of a password, pin, or verification code sent to your phone they ask about the cars you have owned. It asks the year of a car I have not owned for over 15 years. I don’t remember the model year. This is stupid. I need a password to login an account which has been verified. Then I need to verify my ID again to see test results.
The app is USELESS. By comparison their competitor’s app, Quest Labs, is much better.
Much improved from the previous version. Thank you!! 4/5
By Ballpark for Escondido Fan
Good job on this update!
A really terrific app 5/5
And a tech support staff that is excellent. I really love the ease of making appointments and getting my results so quickly. I see many different doctors and it’s nice to pull up my lab results whenever they ask to see them.
Great for Results, Not So Much for Making Appts 3/5
All of the results integrations are fantastic, but the appointment scheduling is very disappointing, as the app launches a browser for this. Would like to see this available in the actual app and with a little better designed search process than the browser version. Should have the option to pick a date, time range and max distance and see options at nearby locations. Searching by distance and then having to check availability each spot one by one is REALLY cumbersome.
Outstanding App 5/5
Love the easy access to my records!
Great App! 5/5
Easy to use, resourceful, and effective app for managing any and all lab results.
Simple to use 5/5
I found the app easy to use and a quick way to get my results.
Well designed app 5/5
By health aficionado
Very modern and easy to use app. Appreciate the team who worked on it!!!