Bad bad bad customer service 1/5
Worst customer service ever. I can’t vn cancel without trying to change password a dozen times. No real person support. I’m going back to handwritten password entry, and will be figuring out how o get out of . Thanks to my cc I cand so.
The Worst 1/5
This is the absolute worst password manager I have used yet. I frequently cannot get into the app with Face ID or with user name/password; it has me locked out. The app is not user friendly at all. It has been an infuriating waste of my time trying to put all my passwords into this app just to be unable to even access them. I have tried an account recovery to reset my password for this app, and it doesn’t even work. IF YOU ARE LOOKING FOR ONE, USE A DIFFERENT PASSWORD MANAGER; SKIP LASTPASS!
By Shadow Dogger
Honestly I have trouble remembering all my passwords and what I usually do is just use one pass for multiple sites. Now all I can generate a secure password AND I don’t have to remember it. Keep up the good work LastPass!
Simple and secure 5/5
Love love how simple it is to store usernames, passwords and credit card info. It has really simplified so many things for me and it’s very easy to use. So happy to only have the
Free for a single user life time?? 3/5
By Farid Hayat
Is the software free for life time for a single user
Auto fill not working on 99% of sites. 2/5
By blue eyed hansom man
I signed on for authentication and can’t turn it off. Very frustrating!
Save your time 1/5
I wish it worked! No help and no response! Wasted 3 hours yesterday trying again to make it work.
Big Mistake 1/5
By G 2 77
No help in understanding original setup.
Lost access to all my passwords.
Will go back to paper notebook.
Cannot trust apps.
Extremely convenient 5/5
I can’t believe I waited so long to use a password manager
Password login recovery does not work 5/5
Not a great system their own password login recovery does not work!!
Good app overall but problems with set ups 3/5
I like the app, it’s great for security, but there is a learning curve in setting up new accounts and passwords.
There is one really annoying bug that needs addressing. When in an app and you click on LastPass for passwords and you want to add a new one it CANNOT be saved. Click on Save and Fill and you just get a spinning circle, can’t get past it to save the info and complete the setup for the app. You have to start all over again by opening the app itself and going through the set up again. Very frustrating. This is on my iPad.
iOS app needs work 3/5
Needs to be more like Android and computer app and be able to save passwords when I'm creating an account somewheres. As it is today, i have to create the new login twice when on an iPhone. Android and computer users just have to click the"add to LastPass" button.
Great security policies but too many downsides 2/5
LastPass enterprise is very buggy. Can’t actually purge deleted shared folders. “Read only” permissions means one can’t view permissions, it has nothing to do with ability to read the data which is a very non-standard usage of term “read only”, which is terrible and confusing. The app and saving of passwords can have major slowdowns at times or issues where no one can save passwords. We have orphaned shared folders that no one can access or delete, support unhelpful other than removing them from one persons view which did not actually solve problems. Do not use LP Enterprise for teams, maybe single consumer user is ok. Par for the course for companies that are acquired. Search logic in Mac app is very bad, can’t enter more than one search term and find anything because the match must be both words in same order as input in search, no other search in computing works that way.
Really a leading product originally, best security policies of any product and great potential but too many Achilles heels.
No customer support. 1/5
There is nobody to call for customer service. It is all managed by online ticket submission. An issue that would take a day to solve is took over a week by an agent without customer service skills and it wasn’t solved. If they can’t solve a simple problem competently I’m scared to think what will happen if they have to deal with a security breach. I’m switching to a different service.
What happened? 1/5
I have not been able to add a new account for a while now. It say something went wrong and try again later every time.
10/10 would recommend 5/5
LastPass is the best password manager! And it’s free!!
The only actually seamless app I own. It’s a lifesaver and the app works perfectly.
Downhill with bugs 2/5
I've been a premium member for probably the last 5-7 years or so and am considering switching to another service or iCloud and Google for password storage dude to the incessant amount of pesky bugs that go months unfixed and the poor user interface and experience.
The generate password functionality is fantastic but the app 90% of the time will not save the password because of bugs so you'll be using websites' forgot password feature quite often. Further the bugs on the chrome extension on desktop a rent any better and are also littered with bugs. Until they fix critical bugs and add some feature or functionality to make it easier to use, I'm over it and believe better competing solutions exist.
My wife invited me to join our “Premium Account” and it doesn’t work 1/5
By Bernie Dake
My wife and I are concerned about security. LastPass was recommended to us and she joined, created an account and has felt secure. Next logical step - invite family to join. Unfortunately the link didn’t work and trying to get technical support was impossible. Have to wait for email responses. Not impressed.
Worked well w Android 1/5
But I can’t log on to sites in iOS. Very frustrating
Fabulous app 5/5
It takes the hassle out of remembering long and unique passwords.
Great Value, safe and easy to use. 5/5
This app is a life saver. Keep passwords safe and easy to access. Try it and you’ll love it!
Great Job by lastpass.
Not allow the free trial. 1/5
By Support Mtc
Free trial is different from the premium trial. The free trial allow more features than the premium when I installed for my use the first time. I compare with other users and does not allow me to do what I want as other user. Too complicated.
No Customer Support! 1/5
By Brian TX
App works great until you forget the Master Password. They offer no help line to call and chat takes forever to respond or have them understand what is needed. I am a Premium Member but that doesn’t help with any support or actual person to talk too.
A1 since Day1 5/5
I've been rocking with LastPass for 3 years. Never had any hiccups. Better and simpler than 1pass in my opinion.
Cannot cancel subscription annoying 1/5
By Jc senior citizen
Do Not Use This 1/5
I have found LastPass a real waste of time and effort. After purchasing a new computer, somehow LastPass changed my login and password so now I have to reset every password that I ever entrusted them with. They have been no help in recovering any of my information. They claim to not have access to the information, so why, when I only use three different passwords, would I not be able to recover my account? I again urge you to find any other app for the purpose of password safety!
Pretty good deal. Ironically a pain to operate on two or more devices. Syncing does not occur. Means you end up resetting passwords all the time. Prada used to clean ur up as he was the scapegoat for a while
New versions NOT working 1/5
I’m an old time fan of LastPass, used it for years with many versions, windows and Mac. New version works on MacBook but not iPhone XR ??
What a shame
Constantly loses generated passwords 1/5
This app no longer will store generated passwords from the Safari extension and doesn’t save past generated passwords when used on a desktop sometimes as well. I’m looking at competitors because I’ve had enough of this not working.
Life changing! 5/5
By Marc nickname not taken
One of the best apps for my phone and life! All my passwords are securely stored, I’ll never have to remember them again. After a couple months of using it I can’t imagine life without it, much the same way you can’t imagine how you ever got by in life without a smartphone.
1.Install the browser extensions on your computer too and you’ll find adding all your accounts goes a lot faster.
2. Once you’re used to using the app, go back to all your sites and create long secure passwords- don’t be scared that they look hard to use, you’ll never have to enter them into webpages and apps.
3. Keep in mind if you change a password on one device it may take 5-10 mins for LastPass on all your devices to update.
ready to drop it 2/5
Used to work very well. The upgrade busted it. Does not autofill user name ans password anymore. Now, prior to launch I copy password. On launch, it automatically copies user name so password lost. Why screw it op?
password issue 1/5
Unable to contact tech support-need help with password- did not recognize e-mail
Last pass 1/5
By where is Catalina in AZ
No matter what I put in as master password it is never right when I go to use it. I have a long list that were approved but void when used. I find that with all passwords. I am careful with spelling etc.
I thought it would be easier to remember one password but it does not work that way. I could write a book with the passwords
I have used.Very tired of it all.
Hard to understand why you do not understand why my e-mail isn’t appropriate? The AT&T store suggested
It,in fact. I was surprised that they put it in
Before they Before she got my permission
The to do so!!!!!
And I want an answer. Thank you
Great app and service, but tripling the cost halves the value to me 2/5
I have used the subscription service for many years. I understand increasing the subscription cost to some degree, but *tripling* it turns me off pretty hard. I can use other things on my desktops and my keychain with Apple. A little more tedious, sure, but logmein can stuff it.
Can’t get to any thing at Kaiser site. Can open, can’t do anything else.
Needs some work. 3/5
This use to work great. But now no matter what website I choose to launch in my vault it will fill in the username but not the password. So I always have to go back to my vault and copy the password then paste in the website. It works good on my iMac with the Firefox plugin but not so on my iPad using the LastPass browser. If I use Safari or Firefox on my iPad it doesn’t fill in anything so I have to copy and paste both.
Waste of money and my time. 1/5
Lost all of my iPhone and Windows stored passwords when it LastPass first was installed. None of the stores passwords work I have to reset most of my passwords if i don’t have them memorized or written down. Program does not remember passwords to new sites nor when I change a password. A total piece of crap.
Another junk password manager 1/5
As soon as a password is set and this app doesn’t save it, you’ve lost the user. In addition to that, my primary password for last pass doesn’t work anymore, despite the fact that i never updated it. Then the password hint doesn’t show up in the recovery email. Productivity apps on the iPad think this is a joke. Deleting and moving on.
Password and account recovery won’t work . 1/5
Forgot my password , and it won’t perform account recovery to fix it.
LastPass will save your sanity 5/5
If anyone saw the ridiculous collection of passwords scrawled on scraps of paper in my desk drawer before I got LastPass, they would have thought I was crazy. LastPass really helps get password mania under control.
The best! Works seamlessly 5/5
I love LastPass. I’ve been using it for years. With the latest ioS I can use it everywhere on my iphone 💪😎
No support 1/5
By Ima mutt
Began using lastpass yrs ago. When it began its premium plan I felt it worth the cost. It’s an automatic yrly payment. 2 yrs ago I forgot my master password, I can jump through several hoops eventually getting a temp password but can not change master, since I don’t remember it. I have found no help to change master nor stop yrly subscription. My master pass hint doesn’t help. So before subscribing to last pass, know that if you forget your master pass there is no retrieval and will have to call your bank or cc and let them know to stop paying.
Once satisfied customer, switching to competitor 1/5
I've used LastPass for 4+ years. I'll be switching to Bitwarden or another competitor after receiving my subscription renewal notice and learning that the cost for annual subscription has TRIPLED!! How can LogMeIn acquire a company, improve nothing, TRIPLE the price?!?!?!
Good luck recovering from the mass exodus of customers.
Does not save generated passwords 1/5
It conveniently generates passwords. But when you press “save generated password.” It looks like it saves it. But later when I went back into the app, my old password was still saved.
Doesn’t work 1/5
I never could get it to save logins, I want a refund of the money I paid for this app———$35.plus change
Password recovery 2/5
I knew my password but it didn’t work..tried to recover and it said unsuccessful after 3 tries.
Then it magically opened with the original password.
So far I’m not liking this. Having to log into LastPass to view membership numbers, passwords etc. is time consuming. I don’t know of a good solution
Often Fails to Work when Utilizing Multiple Devices 3/5
I so want to love lastpass but frequently it causes me more headache than good since it often fails to update quick enough to be able to toggle between devices without a bit of struggle.