Bait and Switch 1/5
By Fire & Glass
DON’T BE FOOLED! THIS APP IS NOT FREE! When I downloaded this app, It indicated that it was “free”. But, after only a couple of weeks, I get a notice that my “free trial” is over, and I need to BUY the product. If It had been billed as a trial version, I would never have wasted my time downloading it, let alone using it. This is classic bait and switch - don’t fall for it!
I like this! 5/5
Best password manager I have ever used by far!
The absolute best you can get for free 5/5
Great on the computer, great on mobile. Absolute best way to go
Dashlane and other managers may be more streamlined, but nothing beats LastPass for the price
D Benson 2/5
By Don Benson
The program works OK but do not get involved in a billing problem. They will not correct any errors.
Browser can't handle urls and more fail 1/5
Browser is broken and won't go to any URL pasted or typed into the location field. It only offers to search for the url. Trying to log a trouble ticket ends with the email vanishing before it can be sent with no draft saved by the LastPass app erasing all the details of the failures I pay for. Not good. Help desk has already been pathetic since Joe Siegrist stopped running it.
Won't input credentials in at least half of all sites I have accounts on. I have to go to another tab copy the credential and go back to the browser or even more steps. Won't offer to save new credentials or site changes in the app. Premium user since it was launched. That's maybe 8-10 years now. Feeling burned lately.
By Rob in LA
Will someone please call me 714-469-7828 I am an upgraded customer I cannot get back into LastPass although I do have my master password please help.
Can't open keyboard in app. 2/5
The newest update doesn't allow you to open the keyboard if you use the non default one. So have fun scrolling for all your passwords.
Usually the best. 2/5
By K.B. Great
I have used LastPass for over 2 years now. I have used the Android, iOS, Chrome and Windows apps without issue. I got an iPhone X a few months ago. I am using iOS 11.3.1.
I ALWAYS have this same issue where the app and the iOS interface as a whole locks up when I attempt to generate a password. If I simply copy it, it freezes. If I just hit save, nothing happens but my phone freezes. I can not change apps at 1st, then I regain control after being out of the app for a little bit. I then close the app completely and go back in. Usually nothing has been saved. I have been writing the password down so I can go back in and save the new password without using the password generation feature.
This is getting very old. I use this constantly and should not have to jump through these hoops since I pay for this service. It has always been perfect but I have been waiting for an update to correct this ridiculous issue. I see that another update was applied 1 week ago as of this writing. PLEASE fix this. It's simply awful.
Miserable reliability 2/5
Been struggling with this junk for over one year now. Running on iOS 8.1 and now this product when attempting to launch a substantial number of my websites basically goes into a loop and refuses to do anything. I must hit home button on the iPad, go to Safari, exit that and log back on to lastpass. Some websites will launch ok, but many others take me into the twilight zone of nothingness.
Could write a book on the struggles with this app and the extremely poor tech support in obtaining help.
Have never been able to get the lastpass icon to display on toolbar for iOS Safari. Guess I have run out of room for further commentary
Have basically given up on it becoming more human friendly and reliable. Just today tried to launch my main financial website. Hit launch, brought up site on screen but last past refused to fill in user name and password. Who knows why. Their homegrown web browser is below contemptible,,,cannot print from it or forward URL’s being tip if iceberg. Now about to be hit with 400 percent price increase. I feel guilty for those that I had recommended it to. Will never make that mistake again. Sorry Leo Laporte who recommends it highly on his podcasts. He must no rely on it much.
AWFUL customer service 1/5
By WW Gamma
We have used LP Premium for several years. As long as there are no technical issues, it is fine, not great but ok. However, if you have a technical issue BEWARE! They have no live support, you must enter a request and wait days for a response. I requested help via their system on 4/8. Today is 4/23 and despite numerous email, they still don’t get the picture and we are still LOCKED OUT of Last Pass on a device after 15 days. There is a serious issue with communication as they rarely seemed to grasp the problem and have no solutions, just more and more misstatements of the problem. Ridiculous!
Can’t recommend this product because this level of customer support is in the toilet!
Last Pass support finally responded with adequate instructions on 4/27 - it took 19 days to get a decent response!
Pretty Useless 2/5
After adding several of my accounts to this password manager, I see that in some cases selecting an added account to open will open it right away, but in other cases it merely takes you to the sign-in web page for the account, and in yet other cases it takes you to some other nondescript place. Very frustrating, as is the fact that there’s no easy way to drop the premium version, which I am still paying for. To add insult to injury, they then email me a survey, which I take, and in which I point out all these flaws, and also in which I respond affirmatively to the question, “would you like us to call you,” and months have since elapsed and they’ve not called me.
Great password option 5/5
Very easy to use. Able to share with family members. Easy to update. Would highly recommend to others
What happened? 3/5
This app used to work well, but past month or so it’s been logging me out constantly, only sometimes asking for my finger print to open (no, settings haven’t changed and are set to ask EVERY time) and the browser function just keeps blanking out. Like I’ll have a webpage open and then it will just “unload” (yeah, like it was loaded fine and I was using the page, but then it just turns all white). I also can’t be 100% certain it’s this app, but no other settings or apps on my phone have changed and suddenly my battery is draining much more quickly. Th only culprit seems to be LastPass. I won’t ditch yet, but I’m glad I didn’t re-up my premium membership.
Really disappointed 2/5
Been a customers since before the data breach. Stayed with them but getting support is like pulling teeth. I have had only one question in four years and getting someone to answer it is impossible. Straw that broke the camels back for me.
Safari passwords don’t sync 3/5
I found it frustrating that I couldn’t sync my current passwords from Safari or the cloud. That removes a lot of its usefulness.
The LastPass help pages pointed out that Apple is to blame and offered cumbersome work-arounds to solve the problem. Maybe people who know how to write code would find the solutions useful. I didn’t.
I just got this app so I am not reviewing overall performance - just noting that I was not able to add existing passwords from my iPhone and iMac.
LP not saving updates to passwords!! 3/5
Excellent Tool 5/5
This is the best app. So helpful for the ever growing list of passwords needed daily.
Fix the saving generated passwords problem! 1/5
Ferchrissakes why won’t you fix this problem that people have been complaining about? Every time I generate a new password for a new login, it’s always a toss up as to whether LastPass will remember that password or not. If I click “copy password” that’s the end of it, I’ll never see it again. If I click “save generated password” and then open my vault to search for that new password, nothing comes up. Oh but wait...if I then go to another device, open LastPass, search again, the generated password shows up. Why are you forcing people to do this horrible dance? And why can’t I have confidence that if I ask LastPass to generate a password and then copy the password, it will be smart and save the password? I can’t tell you how many times I asked LastPass to generate a new password or change a password and tried to log in on said website only to find out LastPass DOES NOT have a record of the new password causing me to have to do the Forgot Password walk of shame. This is frustrating. Fix it, please.
Keeps getting better 5/5
App continues to improve. Attractive and useable.
Don’t ever forget your master password 1/5
I understand the importance of password protection. If you Face ID doesn’t work because it’s dark and you don’t have access to your master password you will never get into your account. I was never prompted to create a hint and that seems to be the only way to change my password because I was also never prompted to get a plugin? No contact support. Totally locked out. I am the owner of the account and there should be other ways to find our master password. So incredibly frustrating.
“Last Pass” is the best system I’ve ever used to manage IDs and passwords. Thanks JimmyGoes
Changed ownership, going downhill 1/5
I’ve used LastPass for more than five years. Last fall a week after I re-signed last pass parted ways with my Kindles, which has been very difficult. And now after Apple’s latest update I cannot open it on my iPhone with my master password. I am able to open it with a fingerprint; however, only one of my many passwords remains in the iPhone version. Again, one password is still in storage.
I also could not get it to work on Windows for a few hours but eventually I got it to work by re-Installing it. That solution is not working with the iOS version so I have been 48 hours without my passwords on my phone and Since they are very long mixed character passwords I will have to change my passwords to more easily hacked versions and put them somewhere else for now.
I put in a support ticket, but apparently they don’t work on weekends.
I love it 5/5
Very convenient and secure 👍
Problems with opening on Mac 5/5
By Jim's iPhone 7
App seems to work well and store my passwords securely.
Excellent Password Management App 5/5
If you don’t want your online accounts to get compromised use LastPass App. I love this app. It works on my laptops ( MacBook Pro, Microsoft Surface Pro 4, Chromebook), iPad Pro, and my Samsung Note 8 cellphone. Highly recommend it.
This App Could Be Very Useful 2/5
The problem I have with this app is that the menu is placed at the bottom of the screen. What happens when I have to switch to another part of the app or go to another app the menu has slid or moves below the screen then you can no longer select which menu item you want to select. I’m tired of paying for apps that don’t work!!! Fix this problem!
Good app to have but terrible support 1/5
I gave myself a gift of three years headache and frustration when I decided to rely on this password manager with all potential functionalities which was supposed to come with it. This idea doesn’t remain any question for even a simple regular computer or cell phone user but obviously the right answer to this inquiry doesn’t come from LastPass. What I experienced with this product in three years demonstrated what LastPass is not capable of doing instead of being useful. All this time I tried to convince myself to keep on counting on an application with such a supportive rankings and volume of advertise to the point that I totally ignored, I haven’t even received one time practical support and guidance to my dozens of support tickets I opened and the fact that if it wasn’t for the built in password managers in each local browser in every device and platform I am using, I have no idea how I could possibly help myself in remembering the log in credentials for tons of websites that I have subscription with. Thank goodness, I finally made the decision to shift to another password manager and this time since I did my research before making the move, everything turned out great for the first time in my life and I just started taking advantage of the benefits of having a password manager on every device I have.
By Amirhossein Matini
Pefect app overall.
Here's what's missing:
1- Can't launch in another browser
2- Vault will not refresh when using extension in safari or chrome
Both are ok in android though.
I just installed this on my new iPad. When I try to add emergency access for my wife, it crashes when I press invite.
Love the app and works great but would love a redesign with a easier UI
By Artichoke dip
I’ve been using LastPass for a few years now. I like it but it’s not worth the $25 that it cost per year now.
Horrible experience 1/5
Second day of use and this program will not accept my Touch ID login or master password. They should change the name to lostpass as you will never access your passwords again.
Why double the annual fee? 3/5
I can’t believe you’ve doubled the value to us. This is by far the most expensive app I use. Will search for something better.
Last pass is difficult to use. I research how to use it but I don’t have the options they recommend. I’ve had last pass at least 6 months and still can’t get it working for me.
Doubled in cost 4/5
I like the app very much. I have been using LastPass for several years. This year the annual cost doubled from $12 to $24....I sent 2 emails to LastPass asking for the reasons for the increase in costs....no reply.
Excellent product 5/5
I've been using LastPass for many years and consider it to be an excellent product. I've even deployed and managed the enterprise solution within several small- and medium-sized businesses over the years. It works very well, especially considering the complexity of password management across an organization.
2018-04: One very minor (yet annoying) issue I have with the mobile app is when trying to use the LastPass extension to insert credentials into another mobile app. The LastPass extension is usually useless for logging into other mobile apps. It does not recognize the app as having a domain name that it can use to associate with a credential, and there's no search feature within the extension. This means that only in extremely rare cases can I use the mobile app's extension to auto-fill my credentials into a mobile app's login screen. The result is that I need to launch the LastPass app to get those credentials. The fix would be to add a search feature within the extension.
The extension works fine when in a web browser like Safari, Chrome or Firefox.
I highly and exclusively recommend LastPass to everyone I discuss passwords with, and always urge people to use a password generator—like the one within LastPass—for every single credential.
Only one problem 4/5
By Jim in Indiana
Touch ID works less than half the time. All my other Touch ID sites work fine first time, but LastPass never does. Usually takes two or three tries, sometimes locks me out because of too many tries. Other than that it’s great.
Great application 5/5
Have being a LastPass user for many years . It's a very useful application . It help keep all my log ins organized in just one place. I highly recommend it.
New bug: word-wrapping for long passwords 4/5
It added a hyphen on the end of each line and led to confusion (for the password itself could contain hyphens).
Please support GBoard 4/5
By Rowdiest of F****
I couldn’t live without Lastpass. Have been a customer for years now and it makes life so much easier but most of all secure. I just wish since moving to iPhone recently that they would support Gboard. I hate having to switch to the stock iOS keyboard just on this app.
Restore phone corrupted local data 4/5
After restoring my phone, it detected a fingerprint change so I had to re-enter my password. After 6 rejections I started to panic. But I cleared the cache and reset saving password and got in.
By PAPA Lloyd
Best password software. Very secure.
Reliably secure and versatile 5/5
Last pass works on multiple platforms. Windows, Mac, iPad and iPhone. Upgrades are subtle but intuitive. Once you master the logic, you will appreciate it more.
Some very smart people are behind LastPass. Best app for the money!
Life Changing App 5/5
I can’t recommend LastPass enough. 9 months in and it’s the best tech-related decision I’ve ever made.
Downgraded to free due to lack of support 1/5
Used to be a faithful paying member. I had been experiencing issues with Firefox extension and a few other things. Emailed company repeatedly for help and not a single reply. Not even an auto-response.
With every update, they say to let them know if you have any questions or comments and yet they don’t reply with support!
Finally had enough of no responses and no support and discontinued my paid subscription. No sense paying for non-existent support.
Works wonderfully 5/5
LastPass works as advertised. It makes it very easy to assign and remember passwords. It also integrates well with Chrome, and allows me to easily access passwords when I'm either using my phone or desktop. I would definitely recommend it to friends.
Used to be the best 3/5
By Al Havemann
LastPass used to be the best security product, it worked well and did its job. Time is passing thought and LastPass is falling behind the security curve. Here’s where I’ve found problems.
1. Multi factor authentication. Two and now three factor authentication defeats the auto login, three factor is beyond what LastPass can do, now or in the future.
Consider the following types of authentication I now encounter :-
A. Fingerprint login from a known device. Financial services have adopted this technology almost totally. Granted this is mostly an “iPhone” exclusive, but there are a LOT of iPhones and the security of a registered device and with Fingerprint technology are a powerful deterrent against hacking. It uses the iPhone Secure Enclave in such a way that the resources needed to crack it (none currently) make it not worth the cost and effort. I work in the security field and this is very, very secure authentication.
B. I use an app to login to many fixed sites, such as a banks and the like. Some of the apps read a random, not displayed QR code from the site, the QR contains both readable and non-readable (image) Information. The readable information and the QR code image itself are sent to be authenticated independently along with a “security fingerprint” of the device In use, produced when the login was created. if all three authenticate, then a random, one time, passcode is sent via text to your smartphone or device, the passcode is then manually entered to complete the login.
This may sound cumbersome but in use it is a smooth, fast and extremely secure. It utilizes four (or more) components, the initial handshake contains two secure authentication factors and two follow that are one-time random components. Also consider that the process also utilizes two independent communication channels, WEB and Out of Band text for the one-time passcode.
C. And last, not the least of the problems, LastPass has discontinued the incredibly useful “LastPass Wallet” app.
Wallet is an IOS app written by LastPass. It is a simpler app that keeps a copy of your data on your device(s). It has both an OnLine and OffLine modes, it keeps a copy of my cloud data on my iPad or phone for Offline use. While offline I can modify, add or delete information and Wallet will synchronize when it is next online. I use Wallet all the time because there are many times when I have no WiFi or cellular data.
No data happens frequently these days due to the nature of my work. Sensitive large data centers almost universally block WiFi and cellular data services in their confines and if it weren’t for the LastPass Wallet app that I still have on my devices I would not be able to read my notes, and this would be Hugh problem for me.
Thankfully, Wallet works offline or Online so it is an incredibly valuable app, I simply cannot understand why it has been discontinued. Wallet works on any version of IOS including 11.
Unfortunately, for whatever short sighted reason, LastPass has deleted the OSX application from the Apple Store so I can’t work with my MacBook Pro offline any more. The app is still on my MacBook but it has been disabled. Fortunately, since I hadn’t deleted the app, the offline data was still on the HD’s so I was able to strip the data out and re-field it into another DB app that I now update manually, a real pain.
Anyway, sorry to bore you with my issues but maybe the programmers at LastPass will realize that the world is passing them by and also that destroying offline access isn’t just a real bad move, it’s the last nail in the coffin; all they have to do to now is block access by the Wallet app and there’s no reason to stay with them any longer.
The World Moves On.... keep up or go home.
it works well 5/5
this app has made my life measurably easier; it works well. no more password nonsense!
No Customer Service 2/5
I have been a premium member for years no assistance at all. Not trustworthy
What a disappointment 1/5
LastPass worked pretty flawless on Android, but on iOS, it is such a disappointment. No external browser sorry, "close all" doesn't work on the built in browser, autofill is horrible when using the browser.
Looking for another solution m