Support is horrible and useless 1/5
They don’t have a phone to call for support so they use email only. I’ve had to open 3 tickets before someone responded to me and that was after threat of giving them a negative review. Personally, I will be looking for other solutions. Typically in these types of situations someone in India is developing code and there are a very small set of support staff and they have no idea how to troubleshoot the product. I’m not feeling very secure with them housing all my logins.
Update ruined it 1/5
By ¡¡¡¡LOVE IT!!!!!!
Can't open the app anymore so now I don't have any of my passwords. I need to research other password managers because this is unreliable.
FaceID doesn't always unlock 5/5
I could be uninformed on how the app should work. Here is what I'm experiencing: I open the app, faceID on the Iphone Xs unlocks the app and opens the vault. If I go to the app first ie my banking app, tap on the password field, keyboard opens, I tap passwords and choose LastPass or keychain. Last pass opens the app but doesn't prompt for faceID so I can't easily open the app. However if lastpass has been unlocked prior to opening the banking app, everything is fine.
V4.5.3 crashes under iOS 10.3.3 1/5
Worked great on my iPhone 5 until I upgraded to the latest version. Now it just shows the splash screen as it's starting but then crashes. It's still running in the background, but crashes when I try to make it the active app.
Bad update! 1/5
New update crashes on start! Please fix this now!
Very frustrating 2/5
I have been trying last pass for two days can’t get it to work on any of my apps tried everything I read about saving passwords don’t work
Crashes on launch 1/5
iOS 10, iPhone 5
Immediately crashes fix needed 1/5
Latest update crashes immediately.
Great App. Just don’t lose your login 2/5
I was really impressed by this program and loved how easy it made things. I had to change the main password an then forgot it. I lost everything! They won’t do anything to help you. I lost my passwords and now have to buy a new account. Be careful.
Password Recovery 1/5
By nothing works 5
Impossible to recover from a forgotten password
Great password application 5/5
By camera 2017
This is a very important and fairly easy app to use for password protected storage.
It works, sort of. 3/5
Lastpass generally works most of the time. They also have a free version.
That’s about where the pros end.
LastPass is own by LogMeIn who is notorious for consistently increasing prices (which they have done with LastPass as well), and who has been shredded by Troy Hunt for less than ethical standards.
My biggest gripe is with the GUI. It just doesn’t look good. It’s clunky and not enjoyable to use.
Not always getting correct login 4/5
When trying to log in on a website, LP does not always offer correct login nor offers option to choose it but auto-enters the incorrect login. Then I need to log into LP and find entry and pwd then go back to site I want to lig into.
Where is Customer Support 1/5
When you get locked out, it is circle city. No phone contact. No definition of terms. Instructions to contact an Enterprise Administrator. Who is that? There is no search bar on the website to look up key words like used: Enterprise Administrator. Upshot, I cannot get back into my personal account after signing up for a Team business account. It would help if there’s a real person to evaluate and remediate. Panic experience after all the work of loading in passwords. LastPass is no longer a top program. But other password managers also are obscure and short on live customer support. This problem needs to be improved systemically.
Does not work well with IPhones and families. 1/5
By Soren K rides a Colnago
I’ve tried this for a month. Wanted something for my wife and I. It’s been three weeks and I still am unable to get my wife logged on for more than a few hours without having to delete her account and create a new one.
Support is unable to figure it out. Lots of time spent on something that isn’t constant or reliable.
I’m done working with support to use a paid feature. Maybe it wouldn’t be so bad if it was free.
It saves a lot of time... thanks...
can’t live without it 5/5
By mango skin
I’ve been using LastPass for over a year and I can’t believe I never looked into password managers before that. My accounts are more secure and I don’t have to remember any of my passwords except for LastPass. I only have to type that in when I’m using the desktop though because I generally use my fingerprint. It’s effortless to periodically update passwords using the password generator. I also use the notes to store QR codes and other codes for 2FA. I like that no matter what device I’m on, I can always access LastPass even on a web browser. Great product!
Liked it until... 2/5
By Emily S.😜
I’ve tried multiple times to restore my account. I’ve emailed multiple times for help in this, but have only gotten one response and it was nothing I hadn’t already tried. Following emails have gotten no response. There’s got to be a better way to restore the account than the current option. Lots of great features about the app except this.
Really good 5/5
By Jung Kook is my bias
Saves all your usernames and passwords without having to pay any money at all!
Must have password vault 5/5
Been using Last pass for years and it's by far my favorite password saver. I really like the user-interface and features. While $24/ year isn't a huge expense, I wish there was an option to just buy it once.
Is this the best it can do? 2/5
I’m trying to be patient but LP has actually made using my phone more tedious. I understand there’s kind of s learning curve with an app like this...I’ll have to enter in info for a while...but it never prompts me to fill in a password, I always have to swipe over to the app and it’s bothersome. Do others have this issue? And it never remembers my email address for auto fill, not my name, address, anything. If it doesn’t get fixed soon I’m going to Dashlane.
I have lost my password and the hint doesn’t help but I can’t get to where I can reset my password. Very disturbing
By conifer frustrated
Very confusing app with poor technical support. Most disappointed, lad I tried free app first cause I sure wouldn’t want to pay for something some useless to me.
Loses passwords 1/5
By Swede Joerg
Spent most of an evening entering ALL my passwords into LastPass. Now there's fewer than 10
Where did they all go?
So easy to use and very efficient when logging into things
Last pass 3/5
By Love Hawaiian
Instructions too complicated to set up.
Support is Extremely Lacking 1/5
By Rusty M Shackleford
Recently after using LastPass for more than a year I ended up in a loop of not being able to access my account due to the Authenticator app not working. I submitted 3 support tickets and an email over the course of 5 days and there was no response. There is a phone number, if you can find it, with an auto attendant that has three options. Option 1, a recorded message telling you to go the website for help, option 2 the same, option 3, which is for identity theft protection gets you a human that eventually tells you they don’t work for LastPass and not only can they not help you, told me I should dispute the fee for Premium with my bank to get my money back. Wow! With support like this how can I support this company? I use LogMeIn for business as well. I think I am switching everything. Someone will gain from this and I have learned a big lesson. Test the support to see how responsive the are before giving them any money. People can not afford to wait with an app like this one.
Fill forms messed up 1/5
Way are my email accounts not showing in email folder.
New security 1/5
By long time user100
Accepting new reset security completely locks you out of of your browser. This is in believable.
Paid for Premium and after months still cannot access my account on my mobile device. They keep sending me useless email links which don’t work and have no phone or chat support. Stay away.
They make it very difficult to get a password reset.
. Junk y j in know nj📽🔯🔯Nin njjh &&n I nb I you j 🔯 I njnn ihl ij iUj j. We oh. J n I n 5/5
By ui inn
Nnnn I . Just ibi I in. Ij you n j. J. N I
I n. NJ Junutiallyuj i I n j I ji n oz n need. for instancenjj I I. Iu. We NC j nnjj need nn u u NJ b u oz i 💯🌹☎️☎️☹️🚠📐I kHz I ij I I u j nnjj I in Inc n NC job j NC no joz jjj I jjjjin I j nj
Now even better on my phone 5/5
By Longtime User!
With the newest update, usernames and passwords are easy to enter in a web browser on my iPhone!!
Best Password Manager EVER!!!! 5/5
I have been using LastPass for several years now an absolutely love it. It has saved me on several occasions. I’ve told others about it and encouraged them to use it. I LOVE IT! Will not use another one.
Easy to use 5/5
By Small time pro
Very good app and product. User friendly easily to use and update. I use the app on a nearly hourly basis for the very PW: login combos that come up.
Where is the folders? I can’t find anything since they left 1/5
By MeToo 7777777777
i can’t find anything since the folders left on the iPad. Is this a feature or have i been re engineered by a cracker
Love it! 5/5
This is simply the best app for creating and saving your passwords. It’s simple to use and very efficient. You can log in with facial recognition. Thank you to the creators of this wonderful and free app.
excellent product, nonexistent help for glitches 3/5
I set up multifactor authentication and opted to receive codes by SMS. not interested in downloading the separate “lastpass authenticator” app. received SMS codes for several months but then was suddenly asked to enter a code from the authenticator app, which, again, i don’t have set up as an option on my account. no option to get an SMS code instead, as i always have up until now. unable to
get into the password manager. went online to find a customer service number or chat screen — not listed anywhere on the website. the “help center” option takes you to a page that won’t load if you have privacy software set up on your browser. seriously — no direct phone number or live chat? terrible.
Permanently locked out of account 1/5
This was a wonderful app and chrome extension that I relied on heavily for work, travel, personal, banking, shopping - EVERYTHING. As of recently though, my account has been deactivated (without any notice), with my personal email address, and I am locked out of it all. I can not access any of my login credentials and their support claims “that they have no way of rectifying this”.
This is a horrible way to manage this software and I am left with trying to remember every single login, every single username, being locked out of multiple websites and having to create a new email address for a new account if I’d be silly enough to do so. Such a shame.
**Support ticket number from January: 9223808
None of the backup instructions are available, does not auto fill 1/5
what can i say...unless i am in the app, on BOTH my android phone and Ipad, the browser extensions do anything.
i appreciate having strong passwords but my main concern was keeping a local backup because these passwords are hard to remember...but not one article that i can find gives me a way to export my passwords. all the options i am supposed to be able to choose to do this aren’t there. i have spent hours just trying to get the app and browser extensions to work but i
only the browser in the app fills in anything and i have to manually copy and paste the password if i want a backup. there is no one who responds at all to support (tweets or submitting feedback). i only changed two passwords, so i guess i am glad that was all.
How do I cancel this acct? I do not want to be billed and you offer no clear way to cancel!
Good app, but needs fixing 3/5
I like being able to store passwords and create secure passwords, and using the fingerprint feature to access the account quickly. You can also share login info you create with others in the family so you can keep accounts that family members/spouses/trusted people can all access.
However when creating a new entry on the fly, this app doesn’t work; at least on my iPhone - I haven’t tried it anywhere else.
I go to a new site, create a login - and get a password and record my new account via fast pass, copy the password, then try to save the entry in fast pass after typing in everything and without fail I get a box from LastPass that says - “Something went wrong. Try again later”. Then you have to back out of everything, go into last pass by the ‘front door’ and re-enter everything again. I lost reserved seating on tickets I was trying to get because I screwing around with lastpass trying to get my password saved.
It’s been at least 3 updates and the problem still exists for me.
Long gone 1/5
Happy flow worked great but then I forgot master password and recovering account became a nightmare. They have a reset to older password if you still remember that one but once you reset you loose all your saved passwords and both app and web stop responding. Creating a ticket with help desk is a dead trick - won’t help. Long gone.
Worst customer service of any company ever 1/5
I’ve never received customer service so poor. I submitted requests to their help desk for technical issues that took 5 days to get a response—and this was after I signed up for the paid service which they note gets top priority and faster response times. 5 days when you’re having an issue with the app or website, is not at all fast. After seeing that this is how they provide assistance, I sent another request to cancel my account and refund my money. Someone did write back to ask me for my purchase details, which I provided, but it’s now been 16 days with no response and no refund. Do yourself a favor and do not sign up with this company. I’ve since starting using 1 Password and their customer service is excellent and very responsive.
Great App! 5/5
Has really helped me keep all of my password info in one place. Highly recommend.
Made things worse 1/5
Since being forced to use this last pass it’s been horrible......
Much preferred my Webroot password manager. If there is no way to go back I will cancel my webroot subscription
Used to be great, now it’s pointless 1/5
If the only reason you’re going to use LastPass is the copy and paste passwords, go for it. If you were hoping to use it to fill forms and store credit information, look elsewhere. The app used to have a built in browser so you could load sites and automatically fill in address and credit card information. They long ago took out that functionality. The desktop version had an update that all but eliminated form fill (it’s there, but it usually doesn’t work). They have NO support. You *might* get a response, but it won’t include any solutions. When a company breaks a product and then refuses to support the product, it’s not a good sign of things to come.
Very helpful 5/5
I was really scattered and disorganized across 2 Laptops 1 Comp 3 Browsers work and home. This app brought it all together for me and I work seamlessly now.
I do think about all my eggs being in one basket and that it’s a very attractive target for hackers sometimes and that concerns me. But it’s usefulness so far has outweighed the fear.
I know there a lot of these apps out there, I liked the interface of this one the best personally. It’s very user friendly and has good intigration.
Secure passwords 5/5
It is a good feeling knowing your password are secure but accessible. I’ve used LastPass successfully and without any issues for years.