Great app! Now make it work again please. 3/5
After the latest update, I was not able to get past the login screen. I was using faceID so I thought it a little strange. But after trying for a couple days to get in by retyping my username and password (that works on lds.com, so I know that’s not the issue), I deleted the app and reinstalled it. Now it goes to sync and when it’s almost done it jumps back to the login screen. I’ve done this a few times on WiFi and using my phones data with no luck logging in. I really like this app and use it to update my contacts often. I hope this can be resolved soon.
Won't let me change password 1/5
It will not accept the answers to my password change. They are easy to answer, and I set them up myself!!!!!
can’t see the ministering assignments
Can’t log in 1/5
Unable to open the app on my ipad. And when I open on my phone, I can see everything but my own ward info. I have access to the other wards in the stake, but not my own... This is really frustrating.
Sign in 1/5
By Shadow x7
I have not been able to sign in for about three weeks now. I use my thumbprint, and my password and it will not let me sign in. Please fix
Need this app, but hate it. 1/5
This app is terrible.
Good when able to use 2/5
The actual features of the app are great and I love the UI. However, the Touch ID feature is only enabled for a few weeks or month (not exactly sure) and then I have to sign in again. Not convenient at all.
Also, when it forces me to sync it signs me out and then when I try to sign back in I am unable to do so. I tap ‘Sign in’ but nothing happens. I am unable to use the app for a while. Typically I check back a several days later and “magically” I’m able to sign in again. Very frustrating.
Great App! 4/5
I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it.
Thanks for all the amazing improvements that you keep putting into the app.
Super convenient 5/5
I use this app often.
Login loop 1/5
By Form & Function
I have been trying to sync this app since Sunday and it was telling me it couldn’t download because LDS.org was down. So I waited and have tried a few times since with not success.
Currently it asks for my name and password, I fill it out it starts syncing and at about 75% it asks for my login info again. When I enter my name and password again the sign in button won’t work. I reset my password, and deleted the app and re-installed it with no success.
I hope this gets fixed I use this app pretty regularly.
It never works 1/5
I’ve never ever had this app actually work in like 2 years it has never worked
How many login complaints before it is fixed 2/5
I have read so many complaints about login and synchronization issues, but the problem persists. This number one issue with the app needs to be resolved. Then maybe more people could/would use it.
Can’t sync 1/5
I upgraded my phone and now I can’t open the app. When I try to sync, it seems to try for a few seconds, then it kicks me back to the sign in page. Now, it is just a repetitious cycle of trying to sync and then being kicked back to the sign in page. ☹️
Won’t open 1/5
This app has never worked. I’ve deleted and re-downloaded several times, crashes too often. I thought it was my device, but it seems to Happen regularly on the iPhone, and the iPad.
Sign in 1/5
I’m frustrated with this app. The church has moved to have everything on this app. It is very useful when it works. However when it doesn’t work I feel like I am locked out and being able to do my calling.
I can’t get my member number to sync.
So I can’t see my ward anymore. I can’t get numbers and addresses.
I’ve sent 3 unanswered emails to the support and no one has contacted me or fixed the issue.
I have used this app for a long time but lately every time I open the app it wants me to do a sync. This happens whether it’s been a day since I used it and “synced “ or an hour. I thought we only needed to sync every thirty days. I’m getting pretty annoyed.
Wrong Ward 1/5
By toq 3
My tools app can’t figure out what my Ward is. I’m in the Toquerville 3rd Ward but it gives me the directory and organizational lists for the Toquerville 2nd Ward but the calendar for the 3rd Ward. I can’t find any way to get this problem corrected
Won’t sync 1/5
I have the correct login and password and the sync will not download. I’ve deleted the app, restarted my phone and reached out to tech support and nothing has changed!
Terrible app 1/5
For how much money people pay in tithing, you’d think the church could hire someone who can actually design an app. I have an iPhone 7 and most of the app functions don’t work with my phone, specifically the calendar. PLEASE HIRE A FUNCTIONAL HUMAN TO CREATR AN UPDATE WOW
App locked up 1/5
App is locked up. It will not sync and now I can’t use it because I am stuck in the sync screen. I have deleted and reloaded, checked my password, nothing works. I know my password is correct, I can get into LDS.org. When the app worked it was good, now not so much.
Submit button not working on Apple 7 1/5
Sorry can’t log in , check login and password to make sure they are correct but it is the submit button that is broken on the iPhone 7.
Mine keeps dumping and I have to reload it all the time. Makes it hard to do my calling when I need it.
Can’t add new contact from directory on iOS 4/5
Please fix the bug that prevents adding contacts to phone from directory on iOS. This used to work and now does not.
“Add new contact” function not working 3/5
Love the app, but the “add new contact” for iOS function has not been working with the latest update and it’s driving me crazy. Please fix that bug!
Useful, Needs a Little Work 4/5
Sometimes this app is a bit buggy, but other times it’s more useful than the website. Hoping we see a bit more defined parity in the future.
Won’t synch 1/5
I’ve never had a problem in the past with this app. All of a sudden the past month and half it will absolutely not synch. I’ve tried everything to try and fix it. I can’t log in at all and have to go on the website constantly which is much harder to navigate quickly. It works fine on my husbands phone and we have the exact same phone. The only thing I can think of is I updated my phone and my husband has not. I’m hoping an update will come out soon that can fix this problem.
Won’t download database 1/5
I just downloaded the app and after several hours it still hasn’t downloaded the database. I tried turning off the WiFi and using my cell data, tried a different WiFi connection, etc. and there’s still just a sliver of the progress circle, it hasn’t moved. I closed out the app and restarted, still isn’t downloading.
Adding Contacts 3/5
The app “creating contact” doesn’t work on my iPhone 7. Hasn’t for a while
iPhone view missing info. 3/5
On android phone under the directory, under organizations, it shows me all young women names, but on my iPhone I am only able to view the class presidencies. I wish there was a more friendly iPhone version of this app. I have synced it several times in good WiFi zones and still it limits what the iPhone can view.
Add to contacts 3/5
Please fix the add to contacts feature.
App keeps getting better 5/5
What a great app to keep up on Ward and Stake directories, calendars and ministering activities.
The app makes it easy to text, call, or email someone. You can build limited custom lists and email a group. It also is easy to check on ministering assignments and some calendar events.
It also has a great reminder for temple recommends and a temple locator with great detailed schedules. Also many other features!
1. Church times for meetinghouse locator (ie when you are traveling and want to find a meeting to attend). This really needs to be a key piece, especially when ward/branch phones aren’t answered often or our being pulled out of buildings. This also needs to be updated yearly!
1a. Exceptions to the meetinghouse schedule. For example, if they are having a Stake Conf or a Regional Meeting, the Dates, Times AND Location(s) need to be shown within the meetinghouse locator.
(I had a need for this very thing while traveling over 2000 miles from home and the meeting times/location were displayed normally, we arrived and the chapel was empty! We had no idea it was their stake conference, start times, where to go, etc. We drove and were blessed to find it, but it could have been so much better if it was in there—in fairness it was the web version of the meeting house locator, but the data is the same regardless of the tool.)
2. Better permissions based on calling. I’m in the HC and have a ward assignment, I was dropping off things to the Bishopric and I couldn't pull up one of the Bishopric members contact info, I was puzzled and found he had a privacy setting to only allow Ward members to see it (not even Stake members). As part of my responsibilities having the ability to not have that restriction is important.
The same goes with other Stake assignments, if you are restricted, it makes it very difficult to contact, build lists, etc.
Overall it’s a great application.
Useful app 4/5
Love this app. Functionality includes directories, meeting times, callings, membership info, etc.
It is in need of an update. My iPhone XS Max does not show the add button when attempting to finish adding a contact to my contacts.
Overall good but it needs to fix a bug 4/5
This is a great tool
The latest version has a bug. When you try to add a name in the directory to your iPhone contacts the keyboard pops up unnecessarily and there is no visible button to click to complete the merge
Call it Gospel Tools... 4/5
After President Russell M. Nelson’s talk titled “The Correct Name of the Church,” I don’t think LDS Tools sounds less fitting. I still think it would be impractical to name the app after the entire name of the church.
Instead I am proposing that the app be called Gospel Tools. Of the church apps I use, I would consider Gospel Library and LDS Tools the most essential.
Can’t use 1/5
The app worked great, until it didn’t. I have been locked out for almost 2 weeks now. Once I log in it freezes on the sync page. I have updated my phone, deleted the app, restarted my phone, nothing works.
Sync or Refresh Calendar 1/5
We have a new YM Secretary. He is trying to utilize our calendar on LDS.org, but we are all having issues getting the changes to display on the app. I have tried pulling down to refresh, forcing a sync, delete and reinstall app, but nothing works.
Sacrament Program 4/5
With sacrament going to one hour and the First Presidency asking for announcements to be covered in the second block, it would be cool to have a Sacrament Program Section in the app for announcements and with LDS Tools hyperlinks to the persons praying, speaking, and hymns; reduce paper and paper waste in the chapel.
By Libbae Gm trail blazers
So tired of having to sync every time I use this darn app! My password is the same as my lds account and it won’t take it now.
Sync issues 1/5
For over a week now I have been trying to sync my app. Asks me to log in to sync and the. It just sits there telling me it may take a couple of minutes but it goes no where. Tried deleting the app and reinstalling as well as restarting my phone...nothing works.
Can’t sync 1/5
By Happy Trees
The app loads, but I can’t sync. My ID works online, but when I put it in here it starts to download and then freezes. It used to work fine but a month or two ago it stopped working. Other LDS accounts work on the app on the same iPad. Restarts, redownloads, clearing iCloud backup, etc doesn’t work. Please fix.
Transferring Contacts 3/5
Transferring Contacts from LDS Tools to my iPhone X no longer works. I am not able to save the information after I create a new contact or add to an existing one. I would truly like this to be fixed. Thank you.
Great app until now. 2/5
I have loved this app since I downloaded it. Now I have syncing issues and can’t even use the app. I hope they fix this soon. I’m super frustrated!!
Problems syncing 2/5
I haven’t been able to use the app for several weeks. I login and it begins a sync process which never ends. I tried to delete and reinstall the app with the same result.
Can’t log in can’t sync 1/5
Since the new Apple iPhone update individual information won’t sync with my contact list.
Please try and fix this bug.
Other that great app
Very user unfriendly!! 1/5
I tried all three options to recover my user name. None worked. And there is no way to know whether the user name or the password is incorrect! When the sign in fails you should say which of those caused the sign in failure!!!
Sync fails 3/4 of the way through and contact us link broken 2/5
I was updating the data, and realized it was not actually updating the data. I deleted the app, then reinstalled it. After the install, I will not sync. It errors 3/4 of the way through the download. Then prompts me for my password, which I have already typed like 15 times. I tried the contact is link, which apparently does nothing.
On the 20th time or so, it worked, now the data that was stale before I reinstalled the app is correct.
Log in 1/5
Like other reviewers have mentioned. When I try and log in it just says ‘downloading May take a few minutes’. Welp that was 2 weeks ago. I have erased the app and re-downloaded it and the same thing. There’s a lot of money and smart people in the church. The fact that this is a problem that’s been going on for others for months is pretty ridiculous, especially considering it’s a pretty important app.
Can’t add a person to create a new contact in my iOS contacts! 3/5
No ‘Done’ button to upload to my iOS contacts folder.