iPad app is terrible… 1/5
Screen doesn’t flip.. no apple pre-populated passwords allowed, also no access to apple password link. Have to go lookup my password every time.. real pain..
LifeLock is Life Security!! 5/5
By Florida Dreamin
Admittedly, I didn’t have any protection until I was taken advantage of…the first call I made was to LifeLock and I’ve had rock solid protection ever since! LifeLock has been a LIFESAVER!! I have such peace of mind, I receive alerts quickly when anything is opened in my name…etc. LifeLock is invaluable!!
Excellent to navigate 5/5
Such a great app with easy to use options. Love it!
unable to login - servers down 2/5
I am unable to login right now and seeing the loading spinner only
Ms Ada 5/5
So helpful in resetting my password.
Finger print Fail 3/5
App works great, once you get into it. Start the app and have to click on the password box to start. Password option comes up in iPad, so touch that. Passwords come up, but it doesn’t know which one. Scroll down to LifeLock and select it. Click login. Up comes a dialogue telling me I can use Touch ID. Button is already turned on, but obviously it doesn’t work. Turn it off and on again, then click ok. Makes no difference, it will be the same next time.
After using the app, I now have to search for the logout. Have to select Menu, then scroll down before you can see the logout option.
Good service 5/5
I haven’t had any problems so far. Good customer service. Always there when you need them.
Lifelock is great, app is lacking 2/5
By Ramp rat MLI
Alerts are useless to me since the app is frozen on an alert from 2017. I have removed and reinstalled the app multiple times. I’ve called support and I’ve sent feedback through the app - still no resolution
Many aspects are good, but not credit scores 3/5
I have been a Norton and LifeLock customer from well before they merged. I have found great value in many of the security aspects. My reason for the 3-star rating is because being able to see credit scores within the app is helpful as a snapshot, but not (in this case) if they’re not updated regularly. It has been over 13 months and I’ve had to sign up with those credit agencies (Transunion and Experian) to see accurate scores. I’m not expecting to get them refreshed every month, but if it can’t be done on an annual basis, why bother having them?
I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe.
buyer beware 1/5
and horrible cancellation policy. enough said
Stopped working with latest update 1/5
Stopped working with latest update. Instead of going into the dashboard it wants me to download some other Norton Product. I can’t get past that. I don’t want another Norton product - I want to get into my Lifelock monitoring dashboard. This service costs too much to be dealing with this amateur handling of updates. Test the software and don’t release customer breaking experience- especially something as critical as credit monitoring. Inexcusable
Absolute peace of mind. I have had the service fir three months now and it has been my fraud bloodhound. Excellent service and a must have in today’s ever growing cyber fraud world.
Lots of stuff doesn’t work 1/5
By Cant read jo
Recently tried to enter some data into this app I couldn’t update my payment credit card, the credit card reader didn’t work,
Cannot login 1/5
Been a member for a couple years and just recently cannot login with my username and password. I reset the password and it still doesn’t work. Cannot even get a one time password to work. Can’t really monitor or clear alerts when I can’t login.
All of them 5/5
By Sheylla Warson
What I have to say about Lifelock is that I feel safe knowing
that my bank accounts and the use of my name is being
monitored and taking care of 24/7. Thank you for the good job.
Easy to use 5/5
Really easy to use. All the info and contact numbers you’ll ever need are on this simple app.
More recent data doesn’t seem to be on there. Only 2017 3/5
By sally the UI queen
I would like to be able to get updated info, seems like only 2017 inquiries are on there. I like the info, but they’re not doing anything about stuff they find that isn’t mine, they give me the data, and sometimes no phone number to the company that gave a loan in my name! The UI is easy enough to use to put freezes on your credits rating accounts. But, anymore than that is basically what’s missing. They hand you that data and wash their hands of it. I thought they handled that kind of stuff - so just be prepared.
Great way to get credit info 5/5
Great way to get my credit info.
Hacked e-mail address 1/5
By transplant Alaskan
Two different groups obtained my e-nail address and tried to pfish me. One said I owed Amazon several thousand dollars for computer equipment I had not ordered.
This App is a Spam bot for Norton Products. 1/5
I’m a subscriber. Stop spamming me with all your other products.
Good but can be improved 4/5
I like the app. It’s nice to have The ability to view the activity. My only complaint is that even though I have my phone set up for large print. it is very difficult to read everything that’s posted. I wish that everything would format to what my settings on my phone . Maybe this will become an update in the future
Adding member 1/5
Tried to add a member
Got no help
It’s now 48 hours later
Verizon send me to LifeLock
LifeLock sends me to Verizon
Will be canceling at the end of this call if issues not resolved
I contacted lifelock numerous times over a 48 hour period.
Your support team could not help
Please check your records
Long time user 5/5
Been using LifeLock for almost 10 years. Always stay on top of things and get instant alerts.
I love this app!
I have seen the commercials and ads for years but I never thought much about getting it until my friend was scammed!
Needless to say I looked into LifeLock and spoke with some people that had it .
It is great!
Better before Norton 2/5
Does not stay connected with banks and credit cards. When I talked to customer service, they said it was my responsibility to monitor the connections and reconnect. Wondering what they do for me and what I am paying for?
Update: Norton responded to the above statement. It said that sometimes it loses connection due to bank changes. Usually it loses connection within a day or two. They also said they try to notify us when the connection is lost. Well that’s not consistent either.
App failed me after years with service 1/5
By CRAG Lehigh
App failed me after years with service. It’s time to part ways if customer service thinks my loyalty resides in my auto payments ever month and I can be addressed disrespectfully. Soon former client Charles G. Feel free to get ahead of this. I will be calling on the week day to cancel. I don’t work for LifeLock nor Norton. Be blessed.
LifeLock the Best 5/5
After losing my credit card number to a gas pump more than 10 years ago, I have used various companies to protect me and they either compromised or provided minimal service.
I switched to LifeLock two years ago and was immediately impressed with how quickly they got back to me regarding their initial assessment and how we will work together to keep me safe. I feel completely secure with LifeLock at the helm.People have tried to get Social Security under my name, apply for small business loans etc. in the past two years and I feel nothing but safe with Lifelock’s immediate and thorough response.
USAA has gotten terrible with their communication to members. My experience is I can't get to an actual human being with a question. Also the customer service rep when you do get in is overseas with my personal information. The third bone of contention is the inability to check all three scores as before. One of the scores keeps pretty well up-to-date, my other two have not been updated since June 2020. This is beginning to look more and more like a Wells Fargo/city Bank/any other that put as much distance from its members to a tire key is it possibly can. We are strongly considering moving all our finances to Navy Federal.
I enjoy the easy use of it. I like the update and notifications that show up right away on my phone.
Life lock 5/5
By Big Boriqua
I just started using the service and so far everything is cool
Messaging Life Lock 3/5
I sent two different messages to Life Lock & never received a reply! I finally had to call them to report a possible identity theft!
A fraud and scam wants money for no work.
And send a package for to be done and did not do it
I got this recently because I’ve been getting hacked lately and when I enter the app I had to make an account which included sensitive information including my social security number. I figured that it was safe. So after that I had to select my subscription pack and I did that and I had to enter in my card information. I was charged on my bank account ,yet I never received an email from them and I tried logging into my account through the app and it said My password was incorrect. I ended up jumping through hoops just to get an actual account through Norton and I go into Norton and I see I don’t have any subscriptions (!?) even thought I was billed ??? I have tried resetting my password multiple times but I NEVER receive an email !!
Very easy to use and extremely accurate
Hard to find information and to navigate
Worth the money 5/5
By Mike K302
This service is well worth the money you will spend. The App is simple and straightforward. Input your information and they do the rest (monitoring). I am very pleased with the service and the app.
LifeLock app is the worst app I have 1/5
By app discount
This app is terrible! It will not save changes in settings, it is the least user friendly service/app available!
A must have 5/5
In today’s world this has just become a service that is worth every penny and more. No one has time to monitor all the places that need monitoring, that is why you need LifeLock!
Good but not Great 4/5
Needs a page to simply convey what is and what is not covered
By App girls
Someone was able to open bank accounts and unemployment fraud. LifeLock told us the state was not one of their reporters and continued to be hung up on when I asked about the bank accounts. Can’t get anyone to call us back.
Response: I did request a call back and was authenticated. Still no phone call. They told me to call back again? Already tried that and was hung up on several separate times. DO NOT WASTE YOUR MONEY!
I have had Life Lock for years prior to Norton taking ownership. I have seen a definite decline in alerts/notifications but their ability to collect annual payments is a top priority. I have 2 alerts in the app from 2017 that I can’t remove so I constantly have an indicator of a new alert.
I recently was notified by my CC company that someone was attempting to purchase several items from Best Buy and Walmart totaling nearly $2000. I heard NOTHING from LIFE LOCK. However, I received a new credit card and number. I forgot to update Life Lock with the new number but they were able to find it and charge our annual fees for both my wife and I. This will be my last year with them.
Poor app interaction 1/5
By L. O. U. S. Y.
The app will not allow you to delete old alerts, even 5 year old alerts.
Following the directions from Apple does not work. The app still displays 5 year old alerts that have been resolved.
A good thing to have in today’s world. 4/5
I have been a long time member of LifeLock and in today’s cyber world would not dream of having some sort of monitoring on my financial affairs that is not governmental. There are two things though that I believe a person needs to be aware of that have occurred to me. One: the software that monitors bank/credit union activity has an issue with the two-step verification that most financial businesses use and cannot monitor for suspicious activity. Therefore, I don’t get the notifications that I used to when my accounts pay out over a specified amount. Second: they are correct when they say that no one can monitor all activity all the time. I have had three instances where it was my credit union that notified me of suspicious activity, or I found it myself on my statement (e.g. live in one state and activity is happening with your card across country). These are the reasons I did not give a higher score.
By Santa Bern
I love the instantaneous alerts for any/all activities on my accounts. What a great “watchfuleye” to have available to me.
You don’t get much for the hefty fee 1/5
I bought a car at 3:30 pm and still have no credit alert at 6:00 PM from LifeLock. This is how identify theft flourishes.
Find a better sevice.
Reassurance and a sense of ease 5/5
The services and guarantees LifeLock offers and recommends, are really reassuring, to say the least. I feel so much more secured and backed by LifeLock’s protection! Worth investing in yourself for your safety and, safety for your future.
Norton life lock *new customer* 5/5
I just began my memebership with you. So far, I feel very optimistic and hopeful that your company can affectively protect myself and my assets As they begin to grow. I just got a promotion at my job and I thought now would be. Good time to protect what I worked so hard for! Thank you! And continue to provide this great service!
Stress relief 5/5
Good service, bad app 2/5
While i Love the security of knowing I have LofeLock protecting my identity and credit, they need to apend some time on the app. It doesnt seem to be updating. My credit scores from mid 2020 are still showing, i havenalert icon badges showing but dont have any new alerts that i havent read. Ive tried deleting and reloading it and it goes back to the same data, outdated