Doesn’t allow me to change screen from portrait to landscape. 2/5
Lifelock support doesn’t know how to use the iOS app
Alerts are dependable but credit account information Months behind 3/5
By One of the 1st tile users
I have appreciated the alerts when a new account is opened or some information on my accounts are flagged. I would give life lock a grade of A in that regard. However, the information regarding each credit account with updated credit scores is at least five to six months behind. Unlike other services, there is no user friendly way to seek an update from the app. I must use another service to have a correct credit score with a more updated listing of all my accounts. I give LifeLock an F grade with respect to current account information and credit scores.
Touch ID want work. Deleted and reinstall. Not working 2/5
Touch ID want work
Terrible service 1/5
You have not been monitoring my bank accounts for some time when i spoke with a service person she had no idea what to do i plan on complaing on monday
Tito Jeter 5/5
By Teedoe Jeter
Super dope app!!
Instantly Notifies You 5/5
By Int'l Flight Attendant
This happens to be one of my favorite apps, as it instantly notices anything pertaining to your information. If your SSN is verified for anything it will notify you within seconds, as well as update you on any changes. LifeLock has saved me a lot of hassle and worry including email addresses and password leaks on the Dark Web.
Wrongful bill 1/5
I was billed $40 for a membership that I didn’t request. Then when I tried to get in touch with someone about it I couldn’t find anyone. This app is not helpful and neither are the developers.
By I fly Rc
Doesn’t always open on iPhone
So far, so good 5/5
While I haven’t yet needed the full services of LifeLock, it is reassuring to be able to check in now and again to look at my status. The app makes that extremely easy.
Face recognition Fails 1/5
Face recognition works for a little while then fails. Then support helps to get it working for a day or two and then it fails. All my app work with face recognition ever time for a year and Lifelock says my phone is the problem. Yeah right.
Don’t wait 5/5
Don’t be like me and wait until after your identity has been stolen to protect yourself. LifeLock is a valuable asset in my financial plan .
I’m so very pleased with having the security of LifeLock on my side! I made a major purchase with financing & was alerted right away that not only a purchase was made but my credit was checked! I gave peace of mind!
Thanks 🙏 5/5
By Niko J B
As a victim Of identity theft. I was able to freeze my credit and take control threw this app. Turn my credit back around and manage all New new accounts. 🙏🙏🙏
was great 1/5
now cluttered w adds for norton that u cant dismiss ... waste of app valuable space
Good value and Great Service. 5/5
It was extremely great to receive a phone call from LifeLock within 2 minutes of giving my personal info for my new car loan. Thanks
Nobody answers phone calls 1/5
I’ve spent hours and hours just waiting for somebody to answer their 1800 number- nobody does.
I’ve requested them to call me directly and they won’t.
Basically you pay them money and if something happens, they don’t even answer or do anything.
Not helpful for Soldiers Overseas 1/5
I’ve been serving overseas in the military for 3 plus years. This app does not take into consideration APO. The phone number is an issue as well
This company works with shady advertisement firms 1/5
Life Lock uses money apps and other advertisement firms that promise rewards or other compensation for signing up and trialing their services. The problem is that these firms/apps rip off customers and Life Lock completely ignores it.
Spent hours on hold trying to speak with customer support. The supervisor just kept siting their perfectly written zero refund policy and said it was my fault for signing up third party instead of thru their site.
Problem is, it’s discounted on the advertisement platforms. Life lock is a crappy subsidiary of Norton.
Reliable sentry 4/5
With ever present, ever spreading security threats from online bad guys and sloppy good guys, a consumer is well guarded by this ever alert, ever updated intrusion monitor.
Good but annoying. Needs work 2/5
The app is easy to use and navigate. But overall I’m really annoyed that I need to verify reoccurring charges that happen in the same day ever month and are by the same account/vendor. Seems like common sense these reoccurring payments wouldn’t need my approval EVERY month.
AwesomeApp with one persistent bug 4/5
By Jason somthing
Once I realized I needed this service I did it on my Mac Book Pro 2019. The LifeLock site said call. I did and have the ultimate protection. LifeLock has helped me a great deal.
The annoying bug is launching the LifeLock iOS app. Directs me to login to Norton just once and then Face ID will work straight from the app and not a web browser. Bug: that never happens. Please open a defect ticket and plan its eventual fix!
Great App - easy to navigate! 5/5
By cats and cars
So much better than logging in from a pc or laptop! Has everything at your fingertips. Works well! I would recommend it.
I feel good about my identity being safe! 5/5
By E.T. 1973
My family and I have been protected by life lock for a while and my family and I feel safe that our identity is protected!
Can’t Sign up 1/5
The app doesn’t let me sign up, after pressing the “start my identity protection” button, nothing happens!!
Don’t be without this service 5/5
Service is phenomenal, protection excellent. Alerts right away when my information is being checked.
App easy to use, can’t say enough good things about LifeLock.
Protected me 5/5
I was in a situation where a person got a hold of my Social Security number and life lock was able to keep me safe. it not only made me feel secure but kept me alert to what could possibly be going on with my accounts. a real life saver!
Very handy to have access to all the important info
Best in Class 5/5
LifeLock’s platform is definitely in the same league as IBM Softlayer or Digital Realt’s cloud platforms......
Lifelock is the best 5/5
Its definitely a must have and you should get it now.
Great App 5/5
The app is great, alerts are easy to access and manage.
Not Trustworthy and POOR Information 1/5
By Could do better.
I get alerts on this app days, and even weeks after I’ve mad a purchase. Even worse, the alerts from my bank are the same. By the time I get an alert someone could empty my accounts and have stolen my identity.
I have also disputed purchases and credit checks that I never authorized and the app says they are investigating and someone will contact me. NO ONE EVER CONTACTED ME!!! I had to call them and then I got an email saying that I had to do the initial investigation. NOT WHAT WAS ADVERTISED!!! I am extremely dissatisfied!!!
Love this app 5/5
Life lock is a must have. They stay on top of things, and this creates less worry in this very stressful world we live in.
Ease of use ... great 5/5
Loaded and monitored in minutes ! Great app
Total crap , waste of money 1/5
They do not monitor anything. I made 3 major loans this year 25k, 60k and 150k. None of them showed up or sent an alert. I have complained 3 times and nothing . It’s a scam
Credit report 5/5
So easy to check your credit reports. Great to get immediate notifications of suspicious activity
My thoughts about LifeLock 5/5
By mellow 69
Yes I have had LifeLock for several years now and I can’t afford to be without their service. They have stopped several credit card applications, loan applications. They are with you all the way from first notification to talking to the credit card company about the fraudulent card applications. If anything or anybody puts something in your reports they are on top of it letting you know and asking you if it was you who did lt. If you have ever been hacked get LifeLock they are the best.
No Alerts 1/5
I’m receiving alerts from everyone but LifeLock on a recent credit inquiry I don’t recognize. Isn’t that the purpose of this service?
reliable, useful 5/5
this app works well alongside other LifeLock products/services
Constant upgrades annoying 2/5
I have only had your service for about 10 days. It is not enough time to determine your effectiveness and rate your service higher. But what is really ANNOYING is your constant advertisement to upgrade!
A savior! 5/5
By Insurance customer
Was going through a home Refinance and just days before close had someone steal my identity and start opening accounts... lifelock not only detected it immediately, but helped me resolve quickly before it could impact the close of my refi. I recommended to everyone I know, and will always be a loyal fan!
This app is good 5/5
By kevin gonzalez 2008
Great app. Alerts me on any transactions on all my credit cards, joint/personal bank accounts, etc. it works exactly as advertised except some times I get notified almost 24 hours later of a transaction but it maybe an issue with the bank I have an account where it may not update my account until the following day. I still pay attention to what I do BUT I have more confidence knowing I have Life-Lock monitoring everything 24 hours a days, 7 days a week,365 days a year!!
Easy dashboard for the LifeLock service 5/5
I have been a lifelock customer for a few years now, and the lifelock app has made managing my account, alerts, and checking my credit score even easier by providing access to great features in one simple location. If you are looking for a tool to help mitigate you and your family’s risk of identity theft, bank fraud, loan fraud, or any combination thereof, then Lifelock is another tool to add to your toolbox.
Poorly Designed 1/5
Can’t find or clear alerts leading to false alerts
The app. 5/5
I think that the app is a great app to have In my phone and I hope it will do a great job for me and your for your help and have a great day.Robert.of New York.
Logging into my account 1/5
By Norton's User
Have had nothing but problems, change Password, later using new password and it comes up either your password or login name is wrong, call Norton person has me make a different password always works while on the phone with them, try to login and the same thing either wrong password or login name! Very irritating, How Can This Be Corrected, Fixed So I Can Use the Site to check on Alerts?????
Offer invalid 3/5
I was told that Lifelock includes Norton for the phone as well as my laptop, no on both! And when you call Lifelock same old worn out automated message. Never have talked to a living person just a lame computer recording.
Piece of mind 5/5
It’s a nice feeling have someone watch out for your information in this Information Age. I hope the only service I need from this monitoring service is to just have them monitor. But it’s a nice to have someone to call when you need help. Thanks Life Lock
Security breach 1/5
My bank account numbers plus personal info was breached. A hacker tried to extort me while threatening to expose information. I simply changed my account numbers. I notified LifeLock and they were unaware and had no advice. Don’t be like LifeLock