Treats Users Poorly 1/5
Had an account. No issues. Deleted account to take a break. Come back and created a new account. Banned for violating terms of service. All I did was post a selfie of myself and my dog. Contact support. Support replies banned for violating terms of service. No more detail. Ignoring my requests for more information. I did not do anything wrong. I have been a paying member for years. Your loss.
By +86 17367888800
I used to love this app. Then I bought a new device. There is absolutely no way to recover your account?! Really?! No, I don’t have FB. No, I did not attach my Apple ID. HOWEVER, I did have it under my cell phone number. I received a verification code on my phone. GREAT! I’m almost there! After using that verification code the next screen said…we’re sending a verification code to the old device to finish transferring the account. Ummmmm hellooooo! I no longer have that device because I bought a new one. So users beware. Unless you link to your FB or Apple ID you cannot recover/transfer. They allege I did not have a pw associated with the account which is not true. I transferred the account about 3 years ago when I bought a new device and was able to complete the transfer using my phone # and pw. Needless to say…thanks for severing ties with friends I ONLY had via your app. FIX THAT ISSUE BEFORE IT HAPPENS TO OTHER UNSUSPECTING USERS
Sign up/ log on 1/5
By lori is mine
Does not work! Have not been able to get a verification number back on my iPhone SE . Friends want to chat with me from Japan and this is not an effective way to do that
12.15.1 worst user experience since app launch 1/5
By lemonade star rater
It broke the navigation entirely. It obscures usability and prioritize unnecessary interactions. Can you back up your design by usage data? This is bad design.
By Disappointed Long Loyal Client
It just won’t back up.
مشكلة الاضافة 5/5
عندما ابحث عن صديق واريد اضافة لا يصل لصديقي اشعار الاضافة او تنبيه
وحتى لو ارسلت له رساله لا تظهر عنده
جربت على الايفون 7
وعلى x max pro
No ADs. Less storage usage. 1/5
2022/09. All points listed below still apply.
2022/07. Cleared data cache. But yet iPhone storage and cloud storage is gigabytes. Why ?
2022/06. Line , please pick a couple business models and stick with it. Don’t nickel and dime us and sell us advertisements.
2022/05. Line taxi needs English language option.
2022/04. Don’t need Birthday reminder. Too many messages already.
2021/07. Ads on desktop. Ads on phone. Not cool.
2021/06. Cleared chat data (photo. Video. Voice) but app is still taking 2.24GB of storage. Not great.
You lose your entire chat history when you get a new device, even if you transfer/backup 1/5
Every single time I buy a new phone, I dread inevitably losing my entire chat history. I do everything the way they say to, go to settings and back up my chat, make sure it’s backed up, I do their stupid log in transfer mode or QR code “easy” transfer, and what happens? After completely logging me out of my original device, it asks me to restore chat and then tells me “this is your only chance to restore chat” but cannot find my backups.
Gone, two years of chat, pictures, memories, all gone. Seriously why do people use this garbage?
Dynamic island 1/5
Please update line to support IPhone 14 pro dynamic island
If your not download yourself beware 1/5
By bewareof scam
If you are told to download this app from a 3rd party it’s most likely a scam beware they will screen record and put a video over they’re video and try to black mail you unfortunately a app like this exist and let’s people do such nefarious things
Getting worse 1/5
After the recent update i lost all my search results
“People Nearby” feature crashes app in latest iOS update 12.15.0 3/5
By Cotton-Eyed Moe
I need to report a bug in the “People Nearby” feature in the latest iOS update 12.15.0: until now, it has functioned without problems, but with the latest iOS update 12.15.0, when you click on one of the individual member listings when using the “People Nearby” feature, the app crashes, rendering the “People Nearby” feature useless. Please fix this issue; thank you. Meanwhile, I still must note this secondary issue: This app, though I’ve used it for many years, always has inexplicably large file-size updates. What exactly is going on under the hood to justify such large file sizes being pushed out on such a frequent basis? Lazy coders? Other opaque issues? Please note this feedback as well, thank you.
Great Idea...but broken on iPad 3/5
Changing the background for an account doesn't work.
Setting the [ic for groups doesn't work
Creating groups doesn't work.....I haven't gotten around to trying anything else yet because...why bother? Something else will just randomly not work....
Pin Messages For Easy Access, Organize with Notes, Albums and Calendar 5/5
I recommend this app to everyone I communicate with regularly with. I learned about it in the gaming community when I downloaded it to learn tricks in a game with my guild but now we use it with my family, friends and at work. Those who would criticize the app because of sticker regions? That’s outrageous, stickers have no impact on functionality and are bonus only that adds a little fun. I’ve changed phones and had no trouble backing up my chat and reloading in my new iOS device. You can personalize your chats with themes or background pics. It’s an everyday part of my life and I love it!
Horrible “customer service” 1/5
I cant get in with any email but my phone number works. No password works either. Im unable to get into my own account
Is it something wrong? 4/5
I can't join a group with scanning a QR code.
Doesn’t work 1/5
The verification code is never sent to me. I tried having it call me and that doesn’t work. Then it locks me out for an hour after trying to resend the code a few times. Have an iPhone 12 with most recent update.
New phone 5/5
Hi, I used line for many years while living in Thailand. I I recently moved back to the USA. I brought my apple phone with me and I could contact my old friends in Thailand. I just bought new Apple 13 phone today and I had to download the Line app. I can not add my old friends from Thailand. Please let me know what to do. My numb In Thailand was 081-257-2147.
Not receiving notification 5/5
By Bo_3li 112
When someone add me i don't receive anything that he add me even when he add me through my username or qr code
My sister had this app I did too when I was 5 3/5
By PLESE ROBLOX FIX THIS BUG
My sister has been chatting with her cousin but something weird kept happening to my sister. People she didn’t know added her
Worldwide Communication 5/5
By Miah Mc
First of all I love this app and it’s fun to be on. But the problem is that I want it to be more like Snapchat and Instagram so I can search up a letter like J or A or T or whatever and not just get the people who are already on my friends list but people from everywhere, all around the world! I want to be able to talk to everybody. And it should also say where they’re from whether it’s the U.S. Europe, Asia or anywhere else, other than that this is a great app and I hope you guys take into consideration my report bye!
Can’t setup on iPhone 1/5
This Line app is awful. I can’t even set it up on my iPhone 12 that has the latest version of iOS installed this week. I tried multiple times to connect Line to my cellphone. Line says it will text a verification code which never arrives. I tried another option to call me with the verification code, yet got no call. And the scan QR code doesn’t work either. After clicking to resend the verification code, Line locks me out and says to try back in one hour or more. One hour later, the same frustrating process repeats with no verification code arriving by text or phone call.
Worst customer support 1/5
Some of my friends used LINE, so I downloaded it too and added one friend. Was told he couldn’t see my messages, and proceed to realize I was banned from day 1. After updating/redownloading the app I couldn’t even login anymore. Contact the customer support said I was in violation. Like what? I never used the freaking app, I bet they didn’t even look at my history. What a bunch of clowns.
Terrible support 1/5
By no 4 ipod
Stickers are region limited so if I want to support creators oversea, that’s ILLEGAL. What a joke.
Ask them why? Provide feedback to lift this restriction, they reply that is against our policy. Then why this policy is in place? Because that’s our policy.
Randomly got logged out and stickers need to re-download. Ask help and submit issue, feedback is always “we don’t find anything wrong”.
Auto Data backup requires both “Wi-Fi” and phone in charge. Otherwise do it manually. You even don’t have the option to choose which type of connection you allow.
Banned me for no reason 1/5
I use LINE for my job. I left my job and then came back.
I deleted LINE when I quit and re-downloaded it when I got re-hired. Everything was glitchy, I couldn’t message any co-workers and then all of a sudden I got “temporarily blocked” for 52 days! Not even a week after I re-downloaded it.
I contacted customer support and they told me I was blocked and that was it! I messaged them again and again asking them what I did. And they said I violated their terms and conditions. I didn’t do anything. I asked them for further specifics and NOTHING. No responses after that.
So I’m giving them a 1 star review for terrible customer support and a glitchy app.
No one 1/5
By Ducky mic Duckr sun
There is literally zero people on the app, any time I search up any kind of chat so I can actually talk to people, literally nothing except themes and sticker packs like literally nothing. This app is dumb and is stupid, literally instagram is better then this
No Notifications 1/5
It doesn’t ring, doesn’t show. LINE is getting worse and worse. Also when you change a cellphone, it doesn’t migrate easily like other APPs, wasting time to deal with.
Not receiving verification code 1/5
Not recovering verification code via text or calls.
Can’t Use Without Phone Number 1/5
I would like to use this so I can talk to my teammates without having to provide a phone number. No matter how I try and login on iPad, it wants a phone number. Why? Make it work without one.
Lack of stickers on US version 3/5
When I had a phone living in Japan, I had access to so many free stamps. However, when I moved back to the US, I noticed the stamp options were severely limited. Having the stamp options was a major appealing point and it no longer holds that charm with the US version.
Trap for the unwary 1/5
By Matt aka Ferrarius1
Security policy needs improvement. I lost access to my account 2 months ago when buying a new phone. I had not registered an email. A message is shown with a warning to register an email, but only when the app is installed. After that, you can use it freely whether you provide an email or not. In my case, I used it for 5 years until getting accidentally locked out. When I first installed the app, I did not understand the importance of this step. But more recently, I was talked into a “trade in” deal by Apple store (which has been pushing these deals quite hard). All my other apps transferred, but not Line. I lost access to many contacts that I added by Line ID. I cannot contact them any other way. It’s actually quite tragic. (What other social media app could be described as tragic?) I think about this every day. Data transfer from backup had started, but did not complete before old device was deleted. This works well, except for Line. Salespeople at the store had no idea. This is counterintuitive - if I backup my iPhone, I should be able to restore from backup. (Whether it’s a new device or not should not matter, but it does - another trap). But that does not work for the line app. Why? My phone number was recognized. I have personally been very hurt by this policy, which I think is unnecessary and unfortunate. If you are going to require an email for transferring devices (if old device is not present), why not just require an email to use the app? Then you would avoid cutting people off from contacts like this. Apparently, this is so people can use the app if they don’t have an email. But everyone has email these days. This is not well thought out, and has the potential to do a lot of emotional and psychological harm. Security policy should be reconsidered.
I don’t like it. 1/5
I was going to download this app because my friend has this app. I thought it looked pretty good but when I had to use a phone number to make an account, I was mad. I don’t have a phone number. Can we just make an account with our email? I don’t see why you need a phone number.
I bought a new iPhone and can no longer get in. I go through every verification possible. Then it asks for a password I don’t know. It doesn’t recognize any of my 3 emails for reset, hence it’s now useless.
I can’t receive a verification code or call to verify account 1/5
I had line before but needed to upgrade my phone, and once my phone was upgraded I was unable to receive a verification code to access my account
Needs more identity verification options 1/5
I was enjoying using LINE until I got a new phone. All of my apps and information was transferred from my old phone to my new phone. I couldn't find my password, thought it was saved to the phone. And learned from
customer service I'd needed to verify an email address before transferring to the new phone, which is the only way to verify identity. I didn't know this. So I couldn't log into LINE and verify my identity and they said there was nothing they could do. I would have to create a new account as you can't have two accounts under the same phone number. But that would erase my old account and the entire chat history. Which I didn't want to do as there's important information in there. Most other apps and websites have multiple ways to verify identity. I would really appreciate if LINE would create more ways to verify in cases like this so legitimate account owners can access their accounts. And would appreciate if LINE would change their security requirements in general and add more ways to verify identity to help avoid this problem.
قطر - عائشه 1/5
By Torrance Sh
لماذا لايتم ارسال كود التسجيل على رقم هاتفي
Block real person and can’t get any help 1/5
My account is blocked and there is no customer service what so ever. No way I can get help. Now my message can’t be send out at all. This is a bad app which don’t care user at all. Please use alternative app. DO not use this. You can’t get help at all.
Love It 5/5
Great app. So many great options available. Is there any way to change your ring and message tones to a personally created one?
Can’t Log In 1/5
By Reap Baby
I used to love this app. For 5 years. But I got logged out and can’t get back in. The mobile app allows 3 methods. (1) verification code-but I’m not receiving the text or phone calls, (2) QR code but it won’t read the code on my Mac, (3) Apple/Facebook, but my account is not linked to either. Using my email & password is not an option on the mobile app. Technically it’s an option on the Mac app. But, and here’s the kicker, only if I enable it on my phone. So I have the app on 2 device. Know my user name and password. And can’t log-in. There is no support. Nothing.
Worst chat software ever 1/5
Multi device support is a joke.
Fun chat app 4/5
Fun chat app. Has some quirks but obviously it’s all about the stickers. Wish you could mirror the video seen by others on video calls
Ver 12.11.1 annoying new “features” 3/5
I’m the past, updates to line have brought new stickers or new features. This latest version tries to push new features on the users, by opening in those new parts of the app instead of re-opening to what you used last. I only use line for chat and video calls. I don’t need it to be another Facebook or YouTube. I used to open Line and it would just show me the chat I was in last time I used it. Now it opens to random other parts of the app to introduce new features. The chat function still works, and it is a free app after all so I give it 3 stars.
If you have an earlier version that you are happy with, don’t upgrade this app unless you have to.
Why no email login? 1/5
Reinstalled Line app only to realize it no longer allows email-only login. Now I’m stuck because I can’t use QR code (I have no other device), nor phone number (I didn’t register one), nor Apple or Facebook login (didn’t register with them). Ridiculous app design