This is healthcare of the future 5/5
This is the smartest, easiest way to get primary care.
So helpful! 5/5
I love this app and service!! Makes it so much easier if you’re not feeling great or even in my case to get my anxiety meds without having to leave the house!
This is SO great!!! 5/5
This app is wonderful for anyone who has difficulty with getting to the doctors office. I have used this app twice and it has worked wonders! Make sure you give yourself a few extra minutes the first time you are using the app this way you can get set up and ready for your appointment. The doctors are wonderful and never had a negative experience. Thank you!
Great App 5/5
I love this app. The doctors that I have had have been great. So convenient and easy to use. Best of all no waiting room full of sick people.
The whole experience went smoothly 5/5
The whole experience went smoothly though the Doctor didn’t give me a prescription. I used the app for a highly possible ear infection. The doctor was very nice and explained to me that I should let a doctor see my ears before any prescription. I appreciate that he was very responsible.
The app itself is well designed for a smooth user experience. Nice job!
My husbands insurance covers this. Getting sick stinks! Getting sick on vacation or on weekends makes it worse!
We can read the doctors bio and choose who we want to see.
Wait time is never a problem.
Just used it 5/5
I called my doctor earlier today and they didn’t have an opening for another month or two that fit my schedule. Remembered I had this app that my health insurance told me about via email. As soon as I got home from work was able to choose my doctor and get seen in 5 minutes from my own couch. The doctor that “saw” me was great, I got the prescription I needed and is being sent to my local pharmacy, addressed all of my concerns... I’m a very happy patient.
By Sld djsnxksnd
Got a uti on my trip to New Orleans. This took 15 mins to download sign up and get to a doctor for a prescription.
Not working 1/5
there's nothing showing up in my services page so i can't see any drs
This is Awesome! 5/5
1st time using this service, saves me a trip to the dermatologist and took 10 minutes from my living room!
Great doctor too...
Fantastic Experience 5/5
So here I am in a small country town, 50 miles from my PCP, and I’m in excruciating lower back pain. I have Alene and 2 types of muscle relaxers, but the pain hasn’t diminished in 5 days. What can I do?
Out of the blue comes this miracle solution, an online doctor visit! Doctor prescribed medication at my local pharmacy and provided directions to get relief. All of this without having to travel anywhere in the car.
Thank you, thank you over and over again!
App Keeps Crashing 1/5
What good is the service if the app keeps crashing and I can’t use it? I tried uninstalling and reinstalling and still crashes.
Excellent drs. 5/5
I have been using this app for servic so for a week and the service is top notch. If you need to talk to someone or need help this is a good place to start.
I had not had an online visit like this before. I was very apprehensive to do this but all went very well! This definitely changes everything as far as healthcare is concerned. Dr. Lim had a wonderful personality and was super friendly!
Love service hate App crash 3/5
This is a great way to visit the doc for non serious illness.... when the app isn’t crashing. I tried to get on 4x today and it kept crashing when connecting to the doctor’s video feed. Fix that or let me pick up from where we left off when it does.
By Bill Bart
On vacation it was easy to use, not having to search out a doctor and having the medication I did called into the pharmacy of my choice. After I completed the medical history question on the app they connected me with Dr Roland Green. He was very complete with his exam. It was SIMPLE to get help I needed!
App crashes 1/5
This app crashed both times I have tried to use it. I got to the call portion and it completely closed. This is useless.
Great app so far. 5/5
A great experience so far, best way to see a medical professional right away. I highly recommend.
Either great or awful, no in between 1/5
I started using this last spring and had a couple really great experiences. Lately it’s been awful. Very limited availability of providers. I’ve ended up stuck in a waiting room for almost an hour when it said there were no patients in front of me and the provider was reviewing my record. I’ve started a visit only to have the provider either quit with no notice or the app crashed after waiting 30 minutes. I wish our insurance partnered with Live MD or someone else. I’ll stick to the long waits at urgent care for now.
Update I did actually reach out to your customer service on 4/9/19 when you asked me for my user name. I received no response. I escalated this to my insurance company since you had erroneously billed both is us. You told blue cross blue shield that I would receive a refund and someone would reach out to me about my experience. This information was relayed to me by blue cross on 5/3/19. As of today 5/23/19 I have heard nothing nor received a refund.
Quick & easy. Thank you for the help!
Quick & fast 5/5
The Dr. I spoke with was very thorough.
Gave me prescription to pick up that I needed without going out to see my doctor....because I feel too sick to get out and travel across town.
Did have to enter all my med. info. With PCP’s name & fax #....so be ready w all your medical info.
Future of healthcare! LOVE THIS 5/5
Best thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch!
Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
By southpasadena roths
I would have gone to urgent care, I had a doc on the line in 5 minutes and a prescription w a diagnosis. My doctor was so well spoken and professional. It amazes me how much can take place over a face to face phone visit!
Use to be a fan 3/5
My insurance has been heavily recommending this service for a few years and we have used it before with descent success. It use to be $49 without insurance and $10 with my BCBS. Tried to use it today and it’s wanting to charge $49. Maybe it’s a glitch but if it’s $49 then I will go see an in person doctor for a $30 co-pay.
Fast, easy, and cheaper than urgent care 5/5
Great service 5/5
Our doctor, Daniel, was fantastic.
Quick Process 5/5
I’ve had to use the process of seeing a physician twice and it’s been well worth it both times. I will continue using this convenient method as much as I can!
Awesome Service 5/5
By Pam Lewis
I am able to use LiveHealth with my Anthem SHBP Plan in Georgia. Not only have I said so much time using Telemedicine, the cost has been much cheaper than a traditional office visit or urgent care. I’ve even been able to see a specialist online! Amazing what we can do with technology.
Easy to use !!! 5/5
WAY better than going through the website in a computer. Highly recommend this app for colds/fevers
A great service! 5/5
I’m so happy that my insurance offers LiveHealth. I did not feel up to driving to the doctor from being sick and I was able to receive care care from a doctor. And the wait was very good compared to sitting at an urgent care.
This APP has been life changing. I’ve gotten sick so many times this year, and my doctor can’t see me right away. This has been such a great help as I most of the time know exactly what I need, antibiotics or inhaler refill.
App offers no space for trans and non-binary care 1/5
Trans and non-binary individuals have specific medical considerations that medical providers should/need to be aware of. Yet this app has no space for distinguishing gender vs sex assigned at birth, chosen name vs legal name, or specifying a persons pronouns. Starting with the “sign up” page, this app excludes an entire group of individuals - a group that is already extremely marginalized in our society.
Best app EVER!! 5/5
Such a convenience especially when you have 3 little ones!! Love this app!
Great Service 5/5
By Diamond Of God
Always excellent service every time I call in!
Love this! 4/5
In under 15 minutes I was able to see a doctor and get a scrip called in to the pharmacy, all from my couch!
Love using this app. 4/5
So quick and easy. You don’t even have to leave your house. I hate waiting in those waiting rooms at the Dr. office filled with all those germs . This way you can sit in your own home and see the doctor!! Best app ever and really affordable with insurance.
Just use it 5/5
Love this service! Highly recommend, easy to use and great doctors that are very knowledgeable
Sounds great but... 1/5
By Will Grizzard
The service sounds great but every time I was connected with a doctor my app would crash. Was faster just going to a doctor than trying to get this to work.
Woodfin is a Quack/ Service was a joke 1/5
By awful quackery
I have a sinus infection, needed an antibiotic. I could go to my GP, pay a $75 copay so I decided to try LiveHealth and save a few bucks. She didn’t even listen, refused to prescribe an antibiotic, and only wanted to talk about OTC solutions. I went to my GP anyway, picked up some amoxicillin and am on my way to recovery, after needlessly suffering another 24 hours. This service is a joke. I read the report she wrote, and it did not even come close to reflecting the actual conversation we had. Do not do this!!!! They even advertise specifically for sinus infections! What a joke!
This is such a great service 5/5
It is so convenient and easy to see a doctor for easy stuff. It is so much nicer than going to the office (with other sick people!). I am so glad this is an option!
Mommas Savior 5/5
As a mom of two young girls, this is a life saver to prevent the every other month visit for a simple ear infection or cold. Got script in minutes and on our way.
Be Sure They’ve Got Your Correct Insurance 2/5
By SCV member
I have used this service many times in the past for both myself and my family. I have never experienced technical issues and have always seen doctors who seemed to care and in most cases were able to help. However, my most recent visit has left me very dissatisfied. Since I had used the service before, my insurance information was saved on my account, when I went to enter my card information I assumed that the $49 was prior to my insurance coverage (I’ve had LHO for a couple of years now but use it infrequently and wasn’t thinking of how everything worked since I was sick at the time). After my appointment I notice that my card had been charged the full $49 and promptly called customer service in order to give them the correct insurance information (for some reason the information on the account was inaccurate). I was told that my refund would be processed within 15 business days. That was nearly 7 weeks ago now. I have called every few weeks to see what the problem is and each time I am told that it is taking longer than usual, but that it should be soon. Over a week ago I received an explanation of benefits from my insurance stating that they had paid the claim. When I called LHO back they stated that they never received the payment and that they would need to file another claim. This company has not only been paid full price for a visit by me, but also $39 from my insurance company and still has not refunded my money. The refund should have been issued as soon as my insurance was verified. This is a horrible business practice.
The app itself works as it should.
The Dr. on the other hand, are ridiculous.
$30 to tell me try to give my face a “steam” cleanse to see if that clears sinus’s so I can breathe .
Might work some day 1/5
This app is a great idea, but I need to get a prescription that was sent to the wrong pharmacy... I have not figured out how to get help
Awesome service. 5/5
This is so convenient. Every time I have used it, I have had a great experience with the provider. I will definitely continue to use this service.
By Jim M 1955 @ ny
ON THE LIVE-HEALTH SITE IT CLEARLY STATES WHEN I CHECKED THAT MY INSURANCE COVERS THE VISIT BUT MY CREDIT CARD WAS CHARGED THE 49.95 fee
Live health is charging both of us
So quick as easy, compared to waiting 30 min. In a waiting room.
Why haven’t I used this sooner?!?! 5/5
My experience was great! We don’t have insurance because we only need a doctor maybe once a year. The urgent care center here charges no less than $175, so using LiveHealth was not only so much easier (I didn’t have to get the kids all ready and go sit in a waiting room), but it was so much cheaper too! I would recommend this to anyone!