Fast & efficient 5/5
My provider was very nice and professional. I got exactly what I needed without stepping foot in an office.
My therapist is awesome 5/5
While my psychiatrist has some limitations (he can’t fill my adderall or Xanax bc they are controlled substances), he collaborated with my primary care doc to help me get the right meds. I meet with my therapist at times that fit in my crazy schedule and she (Kerri!!!!) is so compassionate and gives great feedback. She doesn’t judge that I am usually calling from my car and is helping me cope with my trauma, stress and depression. If you have trouble accessing mental health (I called so many local providers that never called me back), this is a good service. The only downside is my insurance doesn’t do a copay when I log in, but they usually do a reimbursement in a timely manner.
Convenient and thorough 5/5
This is a great app! I love that when I’m sick I don’t have to go sit in a doctors office with other sick people. I can stay in my pajamas and see the doctor. I have utilized this app several times for my family and I and the doctors are very thorough.
Old fashion home visit- sort of 5/5
Work insurance covers this service at no cost to us patients and I can’t say enough good things about it. It’s great for the kids too. Save the co pay and have a video chat with a doctor. I am able to see the same doctor every time- I look for the same one, so it feels more familiar.
Great app, great service. Great convenience.
Great for mom of four 5/5
Love this app! I don’t have to to drag all my kids to the doctor! Priceless
Great service 5/5
By JUST MINE ME
So happy I did not have to go in for this visit, really Thankful my insurance has this great service, Doctor really helpful. Thank You
I have utilized the health care, psychiatry, and psychology departments. I have had a wonderful experience! It is a great and easy way to try out several psychologists and find the one that helps you the most! I found a therapist through this app that has helped me more than the psychologist I was visiting in person. I now schedule an appointment with her weekly! You also don’t have to wait weeks to get an appointment! The psychiatrist I spoke with was amazing as well!! Very knowledgeable and helpful. He was also able to wright a note to my GP. I am so grateful for this platform and it’s so easy to use! Thank you!!!!
Love love love 5/5
This is an awesome way to see a doctor! It’s pretty awesome to see a doctor from your lazy boy! No getting dressed. No driving to the office. None of the ordinary inconveniences. I have even used this service from my desk at work! I highly recommend it!
Perfect for an online ESL teacher 5/5
This was an easy and painless process. It was completed in less that 10 minutes. When needing a dr note for a normal 24 hour stomach bug it is very appreciated!
Best thing since sliced bread! 5/5
I love this app! When I have a simple problem and know the likely culprit, it’s so wonderfully convenient to wait a few minutes to get answers and prescriptions without the hassle of going to the doctors- who can’t always see me if they’re too busy anyway or after hours. Have used it twice in two years and both times the doctors are super friendly and helpful. So thankful for this app!
Great service ! 5/5
My insurance covers the use of this app for me but I would use it anyway because it is awesome. I can see a better doctor on the app then I could see in person. I use it for all sorts of health issues and I always get the health care I need.
Life saver 5/5
This made my life much easier. I would’ve had to wait until tomorrow, as today is Sunday, & go to the doctor once I got off work. Therefore I would’ve suffered quite a while before I could get something done. This was so convenient and I’m so thankful for it!
Great service 5/5
The Dr was very helpful and informative . Seemed very caring and was able to ask the questions to help diagnose the problem promptly. Sent in a prescription and gave me advice on how I should be feeling in a couple days and what to do if I wasn’t much better. Love this app and being able to talk face to face directly with the physician!!!
Lifesaver for busy person and very High Quality Doctors 5/5
I am very thankful that I can see a doctor, potentially get medications prescribed without leaving my house due to May shift work and not being able to see a regular doctor unless I take a day off work. Thank you so much LiveHealth for providing me with such a great opportunity.
Talk therapy 4/5
By Hulla blue
I’m sure the pre-video must be shared before every visit. I just wished there was a way to exclude it for those who have seen it several times. I do love my therapist and feel like we have a real connection.
No help at all 1/5
While this is convenient, I have found the providers don’t do anything other than offer conventional advice or tell you to see your regular provider. For today - the provider suggested I get an expensive CAT scan to diagnose a possible sinus infection. So I wasted my money because I still need to see my regular Dr. To get a simple antibiotic.
Waited for 2 hours next in line. 1/5
It said there was 4 people in front of me then 3,2,1 next in line then I waited forever. It then transferred me to another doctor and said I was the next patient to see the doctor. The doctor never came. Biggest waste of time ever.
Not worth the $35 copay 2/5
So far I’ve used this app twice as it’s covered by insurance. The first time I was legitimately told to gargle salt water when in reality I had strep, which I told the doctor my 3 already had. The latest time I was told to take OTC Mucinex for my issues. I had already been taking it for two weeks with no improvement. The point is, both times I was told by LiveHealth to follow up with a doctor if I didn’t feel better in a few days. So yeah, I had to go to in person doctors both times since they did nothing and I had strep and an ear infection. Trust me, if you’re drawn to this because they take your insurance, you will end up spending twice your copay to actually get better. Go to the doctor or use doctor on demand.
Reese, RN 5/5
By Reese, RN
WOW! what an awesome service!!! from the convenience of home or anywhere!!!! Experienced, knowledgeable providers, quick and easy! Never have to worry about spreading or catching germs either!!👏👏
Awesome for holidays and late nights 5/5
This app is perfect for the random pink eye that pops up on holidays or late at night. The connection time did take a bit, but definitely not any longer than I would have waited in an urgent care office. It was especially awesome because I got to speak with a health professional from my bed! Definitely would recommend this app!
Great Option 5/5
Great, inexpensive option for basic issues to get advice and, if called for, a prescription called in. Great use of technology. Takes a bit of effort to sign up for the first use, but much more convenient than getting in a car and waiting in an urgent care center.
Better than the med stop 5/5
Log in process takes the longest, but after that....easy please!
Love this service! 5/5
By Coach Gruber
We have suddenly found ourselves with no insurance for a short time and I have really enjoyed using this app to receive healthcare and prescription refills. Love it!!!
Do NOT Use if You Need Antibiotics 1/5
This service just took $49 of my money to tell me I needed to GO IN and see a dx for a routine sinus infection. See what they don’t tell you upfront is that they have STRICT GUIDELINES. SO IF YOU REALLY NEED ANTIBIOTICS JUST SAVE YOURSELF TIME & MONEY AND GO TO AN URGENT CARE.
That was nice. I paid 20 bucks for a doctors note to get out of work haha! He couldnt help me with my chronic back pains without administering physical tests and referred me to a doctors office. I felt the doctor was kind of in a hurry, i figure since it was because i called for a common cold.
I definitely enjoy this service, can’t wait to try the other drs. I feel this would be an awesome tool for psychological therapy.
P.S. APP Designer, please make the profile section able to record details so that when selecting a dr you do not have to retype it every single time. That made it tedious to use.
Waisted $49 on an appointment 1/5
My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.
Excellent service 5/5
This service has really made a difference in my mental health. I really was in need of counseling, but didn’t have the time with my busy schedule to make traditional office visits. In addition to inconvenient office hours I was also not going to be able to see a counselor for weeks. This service enabled me to be seen the same day that I needed when I was having a depressive episode. I’m really thankful. I have been able to develop a great relationship with my counselor and I’m starting to feel some improvement.
By Andrew Radcliff
Thankfully my insurance covers this! The copay is double than my normal health care clinic but it is cheaper than an emergency room visit. This is great for when you don’t feel like waiting in the clinic. Not a substitute, obviously if you need emergency care then please do so. I have used this provider (app) at least 3 times now and it is definitely my go to when my PCP is not open. All the doctors I have dealt with have been extremely polite, and well informative. Highly recommended!
This is healthcare of the future 5/5
This is the smartest, easiest way to get primary care.
So helpful! 5/5
I love this app and service!! Makes it so much easier if you’re not feeling great or even in my case to get my anxiety meds without having to leave the house!
This is SO great!!! 5/5
This app is wonderful for anyone who has difficulty with getting to the doctors office. I have used this app twice and it has worked wonders! Make sure you give yourself a few extra minutes the first time you are using the app this way you can get set up and ready for your appointment. The doctors are wonderful and never had a negative experience. Thank you!
Great App 5/5
I love this app. The doctors that I have had have been great. So convenient and easy to use. Best of all no waiting room full of sick people.
The whole experience went smoothly 5/5
The whole experience went smoothly though the Doctor didn’t give me a prescription. I used the app for a highly possible ear infection. The doctor was very nice and explained to me that I should let a doctor see my ears before any prescription. I appreciate that he was very responsible.
The app itself is well designed for a smooth user experience. Nice job!
My husbands insurance covers this. Getting sick stinks! Getting sick on vacation or on weekends makes it worse!
We can read the doctors bio and choose who we want to see.
Wait time is never a problem.
Just used it 5/5
I called my doctor earlier today and they didn’t have an opening for another month or two that fit my schedule. Remembered I had this app that my health insurance told me about via email. As soon as I got home from work was able to choose my doctor and get seen in 5 minutes from my own couch. The doctor that “saw” me was great, I got the prescription I needed and is being sent to my local pharmacy, addressed all of my concerns... I’m a very happy patient.
By Sld djsnxksnd
Got a uti on my trip to New Orleans. This took 15 mins to download sign up and get to a doctor for a prescription.
Not working 1/5
there's nothing showing up in my services page so i can't see any drs
This is Awesome! 5/5
1st time using this service, saves me a trip to the dermatologist and took 10 minutes from my living room!
Great doctor too...
Fantastic Experience 5/5
So here I am in a small country town, 50 miles from my PCP, and I’m in excruciating lower back pain. I have Alene and 2 types of muscle relaxers, but the pain hasn’t diminished in 5 days. What can I do?
Out of the blue comes this miracle solution, an online doctor visit! Doctor prescribed medication at my local pharmacy and provided directions to get relief. All of this without having to travel anywhere in the car.
Thank you, thank you over and over again!
App Keeps Crashing 1/5
What good is the service if the app keeps crashing and I can’t use it? I tried uninstalling and reinstalling and still crashes.
Excellent drs. 5/5
I have been using this app for servic so for a week and the service is top notch. If you need to talk to someone or need help this is a good place to start.
I had not had an online visit like this before. I was very apprehensive to do this but all went very well! This definitely changes everything as far as healthcare is concerned. Dr. Lim had a wonderful personality and was super friendly!
Love service hate App crash 3/5
This is a great way to visit the doc for non serious illness.... when the app isn’t crashing. I tried to get on 4x today and it kept crashing when connecting to the doctor’s video feed. Fix that or let me pick up from where we left off when it does.
By Bill Bart
On vacation it was easy to use, not having to search out a doctor and having the medication I did called into the pharmacy of my choice. After I completed the medical history question on the app they connected me with Dr Roland Green. He was very complete with his exam. It was SIMPLE to get help I needed!
App crashes 1/5
This app crashed both times I have tried to use it. I got to the call portion and it completely closed. This is useless.
Great app so far. 5/5
A great experience so far, best way to see a medical professional right away. I highly recommend.
Either great or awful, no in between 1/5
I started using this last spring and had a couple really great experiences. Lately it’s been awful. Very limited availability of providers. I’ve ended up stuck in a waiting room for almost an hour when it said there were no patients in front of me and the provider was reviewing my record. I’ve started a visit only to have the provider either quit with no notice or the app crashed after waiting 30 minutes. I wish our insurance partnered with Live MD or someone else. I’ll stick to the long waits at urgent care for now.
Update I did actually reach out to your customer service on 4/9/19 when you asked me for my user name. I received no response. I escalated this to my insurance company since you had erroneously billed both is us. You told blue cross blue shield that I would receive a refund and someone would reach out to me about my experience. This information was relayed to me by blue cross on 5/3/19. As of today 5/23/19 I have heard nothing nor received a refund.
Quick & easy. Thank you for the help!
Quick & fast 5/5
The Dr. I spoke with was very thorough.
Gave me prescription to pick up that I needed without going out to see my doctor....because I feel too sick to get out and travel across town.
Did have to enter all my med. info. With PCP’s name & fax #....so be ready w all your medical info.