Disappointed with App 1/5
We used the app to get “in line” for the Winter Haven Florida location tonight. It said 30-45 minute wait. 25 minutes later upon arrival at the restaurant we were told it was still 45 minutes.
Don’t have the feature if it’s not going to work.
The bad app 1/5
By Mattie Cat 945
I noticed that the app to log in was not fixed very well. I tried to access my password and when I put in my e-mail address it said it didn’t match anything which was not true I do hope you get it fixed
Failed payment info 2/5
App will not let me add new card for payment unable to validate. Also allowed me to put my gift card in subtracted total from bill but failed for invalid gift card when I tried to submit payment.
Wait list don’t work 1/5
I tried to put me in the list and the app said “NO WAIT, JUST WALK IN”, I went to the restaurant and they have a list, I had to wait 30 minutes to get a table.
WAIT LIST INACCURATE 1/5
Restaurant says no wait. Get to restaurant and 20 minute wait—-app still says No wait. App not optimized!
Now it won't let me enter my credit card. 1/5
By Love My Awesome iPhone
Now it won't take my Visa that I use everywhere else every single day. Pop-up says "Credit card validation failed. Please try another card." Tried several times at different locations.
I’m hungry you lost money 1/5
No option to make payment... ended up downloading outbacks app and ordered from them
Longhorn NMB,SC 4/5
Great steak, just does not participate in rewards program. Split the cowboy ribeye to taste the best steak.
No scan option to put your receipt right on the app for your rewards.. I missed big dining points because I thought I could just add my receipt to my app to get my points and there is no option to do that.. You can only pay the bill with the scanner.. Red Lobsters is much easier to use.. check it out!
Buggy, payment authorization fails 1/5
Credit/Debit card authorization keeps failing. App is bugged, needs work. Do not “developer response” with suggestions, this is an app issue not a payment problem. Fix it or we will no longer dine here.
Great service 5/5
By Football 64
We have never had a bad meal. Is constant. If some thing is incorrect they correct immediately. Servers are curious.
Love having the app but... 2/5
By Weather pain
I love finally having a Longhorn app but I don’t see “Specials” when ordering on the app? There’s also a good possibility I’m blind and I’m just missing it though.
Also, I just updated to the new version and when I try to enter an offer code, it says I’m not logged in and I clearly am. This needs to be fixed ASAP!
No Apple Pay? 1/5
Can’t believe this app is going to ask me to fill out 10 fields and credit card info just to play online? Take lessons from BJs or Mc Donald’s for crying out loud.
App needs work 3/5
By Joe in Loveland
The app stalls out when one attempts to submit the order.
Longhorn App Wait Time Inaccuracy 1/5
By Faye Bryan
Nice looking app BUT it makes you think you’re getting on the wait list with an accurate wait time. Was quoted 31-35 minute wait on the app. Arrived after 25 minutes and was told it would be 30-40 more minutes. Hostess stated she hates the app because no one in the restaurant works with it to coordinate it and give accurate wait times.
Misleading listing of wait time 1/5
Used this app to put us in line. It said 11-15 minute wait. It took us 2( minutes to drive there. Checked in and the hostess said it would be a 15-20 minute wait. Another worker tried to explain that the app only puts us in line ahead of people who didn’t use the app. Very misleading.
You can’t even pay with a credit card.Tried all 3 of my credit cards and non worked.Get yourself a good IT team or vendor who can take credit card orders.
Out of order! 1/5
Downloaded this app.
It told me “No Wait”.
Arrived at the chosen restaurant to find, they didn’t know it existed. No we had to wait :45.
Go figure, it’s version 1.0.0.
Reward Points Missing 1/5
Why would this app not include the reward points. If I want to look at my points I have to go to the website. Not very efficient.
Don’t trust it. Wait times are WRONG!! 1/5
The app is HORRIBLE. My family wanted to join the wait list one hour prior to our arrival time but the app said no wait so we just went on over at the time we had planned. It said no wait even as we sat in the lobby being told by the host that there was a 25-30 minute wait. Don’t trust the app. It will lead you astray.
Hour wait instead of a half hour 1/5
We were quoted 26-36 minutes for our wait time. We show up at 30 minutes and we were told it would be about 20-25 mins. I asked if this was additional to what we had already waited and the hostess said “yes unfortunately. I’m sorry”.
Don’t make an app with a wait list option if it’s not accurate! We put ourselves in line to avoid this and now here we are, standing in the cold doors, waiting for a table for another half hour. Ridiculous.
Also another recommendation for the app - include the countdown for the incorrect wait time so that way people know if they need to hurry to get there or have another 10 minutes to do something.
By Chose a name
The app took forever to load options and choices. After 20 minutes it kicked out my pickup time because too much time had passed since I started my order. I only wanted 4 meals easy enough, so I thought. Finally had everything ready to go put in my card number and it said payment would not cover taxes, what does that even mean. This is the worst app ever, I will not be using it to order my Togo meals again.
Adding Payment Methods 3/5
By Tiffany Jazz
I am excited about the app, and haven’t used it yet so I can’t vouch for the wait time issues that have been reported but it refuses to recognize my card number as valid whereas every other app on my phone does. Possible it needs to be a credit card and not a debit card but if so that is a very limiting and disappointing feature since I do not use my credit card when dining out.
Waitlist is a JOKE! 1/5
It said NO WAIT on the app every time i looked at it prior to our arrival and guess what.... there WAS a 30 minute wait.
So the idea is great but it does not work. That was the only reason I got the app.
Super convenient to browse through menus and order online!
Wrong wait time 1/5
Said now wait 15 minute late when we walked in. I checked it right before we turned into the parking lot and then when we came in and they said there was a wait. Deleting app and calling from now on.
Love it 5/5
Super easy and convenient!
Download it! 5/5
Everything you need to enhance your LongHorn experience! Preferred location, menu, online To-Go ordering, offers, mobile pay!
By Slappy SS
Great app. So easy. 5/5
By John Katez
I love steak!!!
Lookin’ Good 5/5
This app looks really nice and has great user functionality. A great way to order to go and join the wait list. #dardenemployee
Amazing App 5/5
Smooth, Fast, waitlist, mobile pay and more!!