Great customer service 5/5
Staff are extremely professional and friendly.
Great for some things 3/5
I like the app for checking items and store pricing and inventory. But does it track my in store purchases automatically or do I have to scan the receipt myself? HD app pulls my purchases in automatically which is helpful.
Easy interactive flow for users with at least a basic understanding of online protocols.
By Big Opo
Does this smoker come with a cover
Needs function to pay on app 4/5
This would be a great app if you could link your Lowe’s Credit card to it and pay with a scan. I left my wallet at home today and could have scanned the app and paid. Get with the times Lowe’s. Walmart, Target, Publix all have that feature. Not sure about HD because I don’t shop there.
Multiple scans issue 3/5
Can’t scan consecutive items. If I scan an item when I open the app and try to scan another item, the app freezes or just keeps loading but doesn’t successfully display product info. I’m on iOS 13.3.
Unable to “favorite” anything 1/5
Unable to add to my “quick list”, so I then have to type out a separate shopping list somewhere else.
Great app 5/5
What a nice app for home improvement. I was using web version more often, but since i started using mobile app, i'm never going back to web. Best way to utilize mobile capability and find out what u want to make shoping more convenient.
Thanks Lowe's for putting effort to make this happen.
Slow download 3/5
When I use the app, it usually doesn’t open the page. Going to the web is way faster
Needs better wallet support 4/5
By Dread Lord CyberSkull
Needs Apple Pay support. I just don’t want to enter my credit card into every app over and over. The wallet passes also need to display the customer name on them as well, this way the various passes I have to use won’t then get mixed up.
Freezes, app closes its self 2/5
When you open the app it freezes and then closes. Can you please fix asap. Thanks
Shows out of stock items 1/5
By nukes 37
Shows out of stock items even when I clicked on “in stock.” Most items on this app are out of stock and can’t buy what I want or need
Not doing it right.... 2/5
App freezes....it’s useless. Bye!
Hard to use 3/5
By User buf
Slow, unresponsive, doesn’t remember me my credit card, shipping address, or phone #
Very amateur site for such a large company
Go try Amazon!!
South Naples LOWES # 1 5/5
Great online shopping - love the service at my South Naples store where I pick up items I purchase online ,my order always ready when I get there. fast friendly folks working there super helpful!
Can not Quick list any thing in app
My lowes 3/5
The app has bugs with the my lowes purchase history. Sometimes the purchases are missing sometimes it glitches when searching. Older purchases are gone . Hard to find model numbers on things if I cannot look it up
Take PayPal and Applepay 2/5
I would like a secure check out and an option to use PayPal or Apple pay.
Terrible search engine 1/5
I type in wet dry vacs and what do I get? Accessories. No matter what I tried, I couldn’t find a wet dry vac category. App suggested Wet Dry vac by brand and even that didn’t work. Did not have this problem on the website. Came right up the first time.
Can’t use 2/5
Downloaded app and it won’t even let me login. It says that its unable to connect.
Used correct username/password and yes I have internet.
🙁 Don’t use this app and expect store level customer service! 1/5
I’ve been a Lowe’s customer for close to twenty years, since a short time after I purchased my home. I continue to shop at their brick and mortar stores because of the superior customer service.
The same customer service is not present for support of online/app customers.
I have been waiting for a product for more than 3 weeks. Lowe’s shipped the product via FedEx, but it never arrived, but I’m being charged.
I’ve spent more than 3 hours on the phone with customer service yet my account is still charged, and I have no product!
Now when I call, the VRU disconnects me immediately before I’m transferred to an agent!
Lowe’s is robbing people online!
Their stores might be a good option; online is NOT!
Order history broken 3/5
Lowes.com shows my purchase/order history, but app does not although MyLOWES card is connected and showing on the app.
Filters not user friendly 3/5
The app doesn’t allow for many filters. The most I’ve been allowed is 2. It’s sad a store as large Lowe’s doesn’t offer more user friendly options.
Website will not open on my iPhone. Searches using my iPad bring back unrelated items. Today the price sort will not work. That is a start.
FIX THE APP 2/5
Adding to Quick List has not worked in forever. After doing updates purchase history disappears.
Both not working are very frustrating. Please fix!!
No place to report app problems 2/5
Where is the location to report app problems, app support does not have a place email the problem, the add to my lists does not work, it only allows to use quick list only
Good for searching a store inventory 1/5
The only feature this app is good for is searching a store. It never lets me purchase anything, waste. It makes the Lowe’s experience very frustrating!
Great app 5/5
Fix your ratings system 3/5
If I favorite an item and get asked to rate and say “not now”, it pops up again every single time I favorite an item forever until I come leave a rating. Give me at least like, I dunno, 5 minutes before asking again?
Keeps asking me to review the app 3/5
So far the app is working well, but every time I favorite an item it asks for a review. Very annoying - 3 stars.
Home Depot’s app is garbage 5/5
Lowe’s app is like a dream especially compared to Home Depot’s.
Lists don’t sync 1/5
Lists made on the website (while logged in) do not show up in the app.
Gives location of items in the store BUT the items are NOT in the store 😡
Needs work 3/5
Good for finding things in store but unable to save to quick list.
Lowe’s at North oracle rd 5/5
Best Lowe’s I’ve been in, the employees are always so helpfull,
I do a lot of work for the teachers and students for Tucson and the employees that helped me were just
Internal Service Error 1/5
That’s the message I get when I try to do anything on the app.
Impact wrench 5/5
Great wrench for the money. It saves me a lot of time.
Can no longer log in 1/5
I can log in on the web site just fine, but I can’t log in to the app. I use a password manager, Bitwarden, so I’m not typing the password wrong.
Unusable apps get a zero. If I could use my phone number, then it might no be a big deal, but that doesn’t work either.
Needs a lot of work 1/5
By Jail this app creator
Scanner always saying item not found. Won’t find what you’re searching for a lot of times. App always saying “unable to save to quick list”. Borderline useless although I keep using it. It does help when sales clerk says “We must be out of stock” and I say, “the app says you have 1200”. Then they manage to find the overstock.
Location Disaster 1/5
By Wolfie Sumner
Product locations are never right no matter what store you’re in. I suggest instead of giving a specific isle location, they put what department the product can be found in. That way you’d have a more accurate location.
Waiting over 2 years now for a refund on a built in microwave... 1/5
I ordered a built in microwave online and immediately canceled the order by calling customer support. I then, through telephone ordering, order a different microwave that was a better deal.
Lowes sent 2 men to come measure and then 1 man to install after the order was placed. So, I was charged an additional $96 installation fee. When the installation man came, he told me my breaker box wiring was not sufficient to run the newly ordered microwave. So, HE, the INSTALLATION man took the unopened microwave box back to Lowes store #0515 on Inwood. He did NOT reconnect my existing wires and I have been without them since his visit. I was refunded the $96 installation fee, but NEVER was refunded over $200 for the microwave.
THIS HAPPENED 2 YEARS AGO!!!
I was involved in an accident that resulted in a head injury. I could not drive. I had to take 4 months off teaching. During this time, I was calling and talking to Lowes managers/Supervisors. None of them would take the time to investigate the 2 purchases. They were rude in dealing with this matter. I was always dismissed and basically made feel like a scammer. I am furious that while dealing with hospital appointments/bills, lack of income and the inability to drive up to the store PHYSICALLY which is all they said I could do to prove my purchases by showing my bank statements and both transactions.
They had access to all this information.
As of January 13th, when I finally was able to go to customer service in person, a manager was summoned and she walked up to the counter ( without ever looking at my paperwork) and stated, “ that microwave has already been refunded “! After looking at the 2 transactions, she apologized ( finally) and said I would be called within 2-3 days. I’m STILL WAITING! Never shopping at Lowe’s AGAIN!
Saves me time in the store 5/5
I love looking online for the items I need before going to Lowe’s. I always want to look like I am totally confident when I am purchasing tools. I’m not afraid to ask for assistance but I prefer to ask people I know are knowledgeable and confident in the info they share with me!
Useful App; Search and Filter Needs Improvement 4/5
See above. It's fine, not excellent.
Store Layout 2/5
Please add a store map to the app. When looking for a specific product, add a map button so I can see exactly where it’s located in the store.
Great easy app it’s a must have
Can’t save to quick list 1/5
You can’t save anything to the quick list - it makes this app pretty useless.
Purchase History Gone—reinstall to fix 4/5
Purchase history disappeared after last update! Will update if fixed. Tried to sign out/in..didn’t work. I fixed it! Had to delete/reinstall.