Why so hard 1/5
Need to make this app easier to work
As a handyman, home owner, and veteran, Lowe’s has won me over. I used to be a HD fan, but the ease of finding things in the store and the app, combined with a cleaner, more organized appearance in the store was what tipped me their direction. Additionally, the staff seem to be way more knowledgeable and willing to help than the HD staff where the heavy reliance on part time detracts from customer service.
“Searching” is difficult 3/5
By Scotts Place
Searching for products is difficult. It needs to be improved. The results are sometimes crazy! It makes it time consuming to try to find things. Sometimes I give up and got to A*.com.
The current Ad never comes up. Internal error.
Great app for looking at a picture of a cabinet - otherwise useless. I opened app and I see the picture... and that’s it. It does NOTHING!
Quick list 5/5
We love it.
Typical corporate big box 2/5
What really can you say about this place. I have very little choice but to use purchase their products. From basic care of us the consumer they just don't really care for instance the carts are worn out and the number of carts are minimal. How about finding an invoice for me. Yes I do have a card and they certainly can tell me if I'm late making payment lol but God forbid if I need to find a record of an item for warranty. They sure run the other way for that or send me to India for unintelligible help. Oh well think positive and purchase in store warranty for everything and go to Home Depot for all things possible. They have it going on with their updated IT department. Wow I like it. Lowe's does have the best electrical and plumbing Dept in my opinion though.
Needs double tap on photos 4/5
Please enable the double tap feature to enlarge product views. As of now you have to use two fingers to pinch to zoom. A double tap would allow for one handed use.
Too Much To Even Get Started 1/5
By Crystal Posey
Didn’t even get into the app because it wanted so much information. Was just looking for an app to search items in my local store and check prices. 🤷🏻♀️
Every time I go in to a Lowe’s the app never can get me to the right place for a product. Always not updating at stores.
Check Other Stores For Plants 3/5
By Deborah Wourms
I am really upset that the app no longer polls other stores for plant inventory. This is ridiculous. Yes, I know it was inaccurate, but it was better than having to call stores which ends up being even more irritating! It made the app preferable to web.
Love the app 5/5
I love looking up items and it tells me right where to find it in the store. It saves me time looking through the store and lets me compare other items that are similar.
Pop up review requests 1/5
Dear Lowes App Developers,
The constant pop up review request in the iphone app needs to stop because it’s super annoying.
First curtain rod I paid for was suppose to be double told me ready for pick up all they had was a stick not even close than they get me a substitute and charge me extra did not know this at at the time so I buy a 0 turn lawn mower was not delivered still waiting now Lowes says it was delivered cannot talk to delivery person or department
Easy to navigate & love the quick list 5/5
Easy to navigate through and it’s nice to have while in store to do a quick price check or to find what isle an item is on. Best thing is the quick list that helps me when I’m at the store to find items I found while at home browsing on app.
Small screen on 9.7 IPad but easy to use app. Product info is somewhat limited too. Some tile priced @ $1.59... I don’t know if that is sq ft or per tile while other tile specifies.
I have entered my information to make a payment and I keep getting an error that it cannot fetch payment information.
Veterans Customers! 5/5
Thanks for having our back, you guys truly are a genuine in every department of your store!
Don’t understand 4/5
I don’t understand why I can’t see the weekly ad in this site. Other then that I would have to say that the store in Nlr AR. Is the best ever! The employees are very friendly and helpful. Not only that, they are kind and that’s why I shop there more then 3 times the week!
No ipad app???? 1/5
No ipad app....really?
Product Location Accuracy 4/5
Frequently product location and/or inventory levels are innaccurate. I suggest a “crowd source” solution for notification of inaccuracies and corrections. Let shoppers suggest corrections via the app. Store rep can review suggestions and approve changes. This has added “audit” benefit of detecting inventory control issues much more quickly.
Nothing in the cart 2/5
By the happy decorator
No problem adding things to quick list but my cart always shows up empty and directs me to call customer service. Isn’t an app supposed to make it easier to shop? I’m going to try the full site on my laptop. If that doesn’t work I’m out of here. Too bad. Lowes offers items u can’t get at Home Depot. They need to fix their app pronto or loose valuable business.
Horrible search 1/5
Search is not smart, and always not showing relevant in stock items. It’s completely unreliable.
Also. I add things to my cart; either it doesn’t go to the cart, or it gets deleted the next day!
I look forward to coming to Lowe’s when spring comes around
Mobile app 1/5
Worst app ever never works correctly posting transactions on my cc statement seems to be a mystery
My favorite store 5/5
I love shopping at Lowe’s. All the staff are friendly and helpful. Your store is always clean and well stocked.
By Dude with 5 Kids
Why do I have to login to app every single time I use it. Annoying. I have iPhone XR
Statements not available? 1/5
I can’t find a way to print statements to mail in a payment — seems like a pretty basic function missing from this app! I may have to go back to receiving paper statement on your nickel.
Shop at home - Pick up at Store 5/5
By The Adventures of Bob & Hank
They always have my order ready to go. So I have the energy to start my weekend projects.
WHAT A MESS....... 1/5
PLEASE FIND SOMEBODY THAT KNOWS WHAT THEY ARE DOING TO REDUE YOUR APP & WEBSITE! STAFF AT THE STORE USUALLY DO PRETTY GOOD (WHEN YOU CAN FIND SOMEBODY). ON THE APP & WEBSITE THE SEARCH OPTION NEEDS HELP... THE WAY YOUR APP IS.. WHAT WERE YOU THINKING? WE WOULD DO MORE BUSINESS WITH YOU IF WE COULD LOOK SOMETHING UP UP QUICKLY CHECK PRICE & AVAILABILITY.
Nice App, Quick List Issue 1/5
Like and use the app. I use it regularly, but trying to save items to the Quick List has been and continues to be an ongoing problem. Signing Out/In sometimes will correct the problem temporarily. Reinstalling the app will sometimes correct the problem temporarily. Just went through both processes to no avail. Thought this had been fixed, but seems to have re-appeared with the latest version. After reloading the app it allowed me to save 1 item, but not the next.
I still have the Home Depot app. Never had this problem with their app.
Needs to be fixed.
Inventory failures 1/5
Ordered a refrigerator, scheduled delivery for one week later. Then called on day before delivery and told it was discontinued and they couldn’t get us a replacement for 6 weeks. When we went into a store the people were completely unhelpful and tried to bait and switch us to a 700 more expensive fridge. Terrible service. Beware of ordering anything from this company. Ability to keep accurate inventory and logistics are terrible and the ethics are questionable.
Satisfied customer 5/5
By Sam Flanary
My store for all purchases.
Get a great vet discount.
By Chinese Study
Since I have started shopping at Lowe’s this company has always been user-friendly and customer-focused. This App is very easy to use.
By mij ezluhcs
Does not work in landscape mode on iPad so I shop Home Depot instead. Much easier!!!
Slow & Power Drain 3/5
The app loads extremely slow if not connected to strong WiFi. I’ll be in the store trying to use the app and it gets stuck on the mane loading page or gets stuck trying to scan or look up an item. Also, I’ll use the app a few times in the store and it just drains my battery and if I forget to completely close out of the app I’m screwed because it just drains the battery so fast.
Coolest Thing Ever!! 5/5
I use my Lowe’s app frequently for researching items I need for my next days To-Do list, comparing prices & options with competitors, and IN the store to check n verify prices and Item numbers which alleviates confusion & problems getting the intended part -or as frequently happens to me-the dreaded back to store for the exchange n retry! But I just discovered that they put PICTURES of the items bought & not just the items information for customers to interpret! GENIUS-I had it all this time n didn’t realize it until know-life changing discovery! Keep up the great job Lowe’s!
Terrò liquid ant traps 1/5
By dont buy terro
Do not waste your money on these… I spent $12 ..they do not work… So I went back to the old fashion combat traps..
The Pong of apps 1/5
No landscape mode, no iPad compatibility, and, like the website, poor search results. No count of the number of hits on a search. Item location doesn’t always match where the store actually has it.
No landscape mode for iPad 1/5
I don’t like the fact that there’s no landscape mode for iPad.
Crappy App 1/5
This is the worst. It won’t accept my password; won’t let me update or change my password and when I went back to my cart it emptied it! This was my first attempt to order and pick up from the store. I have no problem with the Walmart pick up service. This experience was a failure.
Tablet orientation 1/5
Upgrade software to allow landscape as well as portrait mode when using a tablet (using an iPad Air with iOS 12.1.4).
Love it!!! 5/5
Not made for iPad 1/5
They took away the version for iPad but still advertise it’s compatible with iPad.
No aisle location 2/5
I keep trying to use Lowe’s, and not Home Depot, but I don’t understand why the Lowe’s app does not include the location of items in the store. Which aisle # would be really helpful information. Every time I’m in Home Depot, I’m so thankful that they’re app includes the aisle number, because having to stop to try to find someone who works in a huge store, and then have them find their little scanner thing, to look up where an item is, just adds more time to a trip that could be a lot quicker.
Everything else is pretty great about the app, I always check the app before I go to the store so I know exactly what I’m looking for and if it’s in stock. However, not being able to find it when I get there is frustrating.
No deep linking from browser 2/5
There is deep linking from browser. Say if I search for motion sensor in google and a result displays for Lowe’s, if I tap on it, the Lowe’s app opens up but doesn’t pulls up the product that I tapped on. Home Depot does that.
App is cheesy. 2/5
When I install this app the screen was small so I had to make increase it to see it big but it still didn’t fill my iPad Air screen. It’s not at all like Home Depot’s app (or any store app for that matter).
This is pretty cheesy I hope they upgrade it.
By Upstate person
It would be better to have model numbers in the basic product listings.
Even better to make it easy to save multiple lists so that one can ‘save the work ‘ done online for review in the store—that would make the store experience worthwhile
No landscape support for iPad 1/5
Unlike their rival Home Depot, the Lowes app has no landscape support for those of us that prefer to use our iPad. I prefer to find what I need on the iPad so I can actually see the pictures and text instead of the smaller presentation on an iPhone.
It isn’t that hard to add this support Lowes - why don’t you care about your customers as much as Home Depot ?