App will not allow adding My Lowe’s Card 2/5
App will not allow adding My Lowe’s Card to Apple wallet. Older iPhones and app would allow it.
App doesn’t reflect in stock items inaccurate locations 1/5
I thought this app would make my life easier so I wouldn’t have to wander all over the store but it doesn’t accurately reflect stock or location of items. No use for it.
High marks for Lowe’s 5/5
By Coach Mac 12
There does not seem to be a lot of respect for one another these days, and I ask, should we be surprised? All one has to do is watch how OUR ELECTED, U.S. Congress Representatives, and U.S. Senators, act, collectively. Never in my lifetime have I seen a more divided USA, and it is sad! People are afraid to say anything, for fear their life will be destroyed because they happen to disagree with something, or agree with something! THIS, THE UNITED STATES OF AMERICA, IS THE GREATEST COUNTRY IN THE WORLD, AND IT STARTS WITH THE PEOPLE!!!! It is time for us all to wake up, and start RESPECTING ONE ANOTHER AGAIN, AND CARE FOR EACH OTHER AGAIN!!!!
I can provide the perfect playbook to get us back on track, and that is the LOWE’S EMPLOYEE PLAYBOOK! I, like many Lowe’s customers, am a homeowner that is always doing something around the house, inside and outside! My local Lowe’s store is an enjoyable place to shop, and it is the EMPLOYEES, that make that happen! I am sure they were extremely nervous, even SCARED, during the highest threats of COVID-19, and are even still today.....yet they did not stay home, THEY WENT TO WORK, AND HAVE CONTINUED EVERY DAY SINCE THIS BEGAN!!! Like so many GREAT AMERICANS have done, THEY PUT THEIR HEALTH ON THE LINE, IN ORDER TO PROVIDE US A PLACE TO BUY SO MANY PRODUCTS THAT WE USE ON A DAILY BASIS! OK, so they go to work, big deal? YES, it is, and that is because the attitude, or should I say, lack of an attitude, and a desire to HELP PEOPLE is so awesome anytime, but even more so today!
So maybe I am fortunate, and it is just the store that is my home store, that is staffed with good people??? Well, I can’t say that, because I have been to other Lowe’s stores during this same time period, and people, again, RESPECTFUL, KIND, CONSIDERATE, COMPASSIONATE, AND PROFESSIONAL!
Ok, surely they won’t be that way on a Sunday evening, at 6:00 PM, on the telephone, from the main offices in North Carolina? Well, the phone call began around 4:55 PM, and concluded at about 6:00 PM! The purpose of the call was to find an item that Lowe’s sold, but was completely out of stock! The Representative that I had the privilege to speak with, was ALL of the words I used to describe Lowe’s employees, yet she went even above and beyond! It was evident that this product was not going to be easy to find and provide me with a positive outcome, and I was very understanding and EXPECTED that I would have to wait until at least June, 2021, to even order this item. This however is NOT what happened! This wonderful Lowe’s employee, a PERSON that made me feel so good, as she not only went above and beyond, but she did this on a Sunday evening, after working all day, and when my call ended, so did her workday........several times I thanked her and said that appreciated ALL OF HER EFFORTS, yet she pressed on, and after about an hour, I am happy to say, my item ships out on April 16th!!!!! There were soooooo many times she could have said that unfortunately there was nothing she could do, but she did not do that, instead, SHE PROVED WHAT AMERICANS ARE, AND HAVE BEEN, AND MORE IMPORTANTLY, WHAT WE ALL NEED TO GET BACK TO, RESPECTING EACH OTHER!!!!!
I know this is an essay, but it is important to recognize PEOPLE for all of their goodness, and look to our neighbors, our grocery store employees, gas station attendants, and all people in all walks of life, and just hope that they can be half as professional as a Lowe’s employee, and if that happens, WELCOME BACK AMERICA!
FIX APP/Issue after issue lately 1/5
Issue after Issue. Quick save not working again!!!!!!
Search doesn’t work 1/5
Every time I do a search using the app I get an error.
I am using an iPhone 6 with iOS 12.5.2
and Lowe’s app 21.4.1
Makes app pretty useless
Lowe’s drops iOS support 1/5
I’d love to use this app but I can’t because Lowe’s requires iOS 13. At the time of writing this review, Apple is still releasing updates for iOS 12. If I am required to buy a new(er) phone just to use the app then I’ll have less money to spend at Lowe’s. Smart! Uninstalled app and will use the website.
Charged multiple times for same order 1/5
We placed an order for a chest freezer via Lowe’s. So far they have billed my credit card 3x for the freezer (not just holds, full on charges) and the freezer hasn’t been delivered yet.
Looking online, this is a common issue for many ordering online of Lowe’s.
App is broken 1/5
“Internal service error”
Chat fails. Purchase history 99% missing. 1/5
How does this have an avg 4.7 rating? I’ve had a Lowe’s card for years w the same address, email, ph, etc. The ONLY purchases which appear in my purchase history in the app are from an AC filter subscription. I wanted to check the brand of mulch bought last year so I could buy the same kind, nope, that and the multi-1,000’s of dollars I spent to rehab a rental are all absent. So I tried the Chat function for help, “knowing” it was a lost cause bc I’d probably get a bot, and I was wrong, because I never made it that far. The chat function uses iPhone’s business chat and when I sent the text to the pre-populated Lowe’s address, it FAILED. Great money-saving integration. And even though it forced me to update the app, which I did, the App Store which I closed and reopened still says Update, yet the app opens after the update. How do we even survive, other than despite this dysfunction?
Have been unable to login to my account for months. I’ve reset the password to no avail. I’ve deleted the app and downloaded it again on three occasions without any luck. Every couple of weeks I try to login without success. Their support phone number has nothing to do with the app and is not helpful for this issue. Fix this problem, please.
App used to tell you what row things were located. Now it tells you what is in stock but you’re gonna have to hunt for it.
App says inventory, no one can find it. Ok, so I’ll just buy it on the app and pick it up in store when they find the items. NOPE! App wont take my credit card when checking out. Same CC i used in-store yesterday. Shows it correctly as mastercard but wheel just spins and does nothing - cant check out. FYI app doesn't even ask for 3 digit security code. What a bunch of amateurs.
After update, it will not open 1/5
By Spanky dog
Latest April update made app unusable.
Lists Don’t Sync 1/5
Saved items from iPad don’t sync to iPhone. Both accounts are logged in with identical e-Mail and MyLowe’s card. Airdrop also doesn’t spawn app. Home Depot app does both!!!
APP Issues 1/5
By mle texas
Well for weeks I have been unable to use the app on my I-pad. It’s the “internal service error “. The App Store says that there is an update but it requires ISO 13. Well the highest available ISO for me is 12.5.2. I wish someone would fix the issue. You have lost my business till it’s fixed. Yep - if I can’t shop - I can’t buy.
Glitches. Doesn’t work right.
Are these stores really closed? 1/5
I have downloaded the app, and selected a store. It shows that store as closed. I chose another store, and the app tried to send me to 2 other stores. So maybe the app is helping me choose whether to choose Lowe’s at all. Not sure what’s going on.
App isn’t working. 4/5
My app keeps saying it needs an update but it’s already updated on my phone so when I go to update it just says open.. I love this app please fix 😭
Quicklist different across devices 3/5
Items saved to my quick list are not the same across devices. I have one set on my iPhone and a different list on my iPad. Both devices are signed into the same mylowes account. It is really frustrating. Also, if you share via airdrop a product within the Lowe app to a device which doesn’t have the Lowes app it doesn’t work.
cant do anything on the new update 1/5
since downloading the update everything i try to do pops up internal server error cant search cant look at departments cant make purchases or look at my account guess i'll stick with menards n home depot there apps dont have hiccups
By Sewer Ray
Not user-friendly at allthird Trying to find out what’s available at the store isn’t possible.
Totally disregards search terms. Good luck going through many totally irrelevant search results when you are looking for specific item.
Lowes website, while not perfect, works much better.
Stopped working altogether. Needs update, but does not work on IOS 12. It is a Hardware store app, but needs the latest IOS.
Keep getting prompted to update app 1/5
Same thing happened w the last update. Most current version is installed. Every time I open the app I get a pop up requiring me to download the current version of the app, but it’s already been updated.
App favorite 3/5
I would give it a 5 star but you can save very many favorites. That needs to be fixed!!!
quirky app 2/5
Lame that you can’t long press to copy an item number (or any other information) in a product listing. I get a “can’t add items to cart” message in the app when i can add them fine from web. Cart wasn’t synced between app and web when both logged in to my account. Expected better.
Wallpaper and Products 5/5
I love all products you have in this store
I love Lowe like most women love shoes...
Internal Service Error 2/5
When I’m using the search bar to type in the product description or the item number I get an internal service error message. I tried to update the app but it requires a 13.0 iOS; how do I fix this issue?
Good website for people like me 5/5
By Greg n Emily
It’s a great website for people like me who like to look at product before I buy them. Also it’s nice to be able to see what is in stock and what aisle and shelf certain things are on.
Keep up the good work. The only thing I would add is more resources on do it yourself how to’s etc.
Internal service error 1/5
Internal service error. Internal service error Internal service error
Website when you have trouble with order 1/5
Too difficult to amend or correct order on line. Can’t find page to do so. Can’t call local store, no one to answer phone in department. Waited 45 minutes on phone call to report problem with item not appearing on order but lost connection when associate answered.
Leery now of making my chest freezer purchase from Lowe’s
By TBepk summoner
Great app and very useful for a wide variety of things from shopping to “how to videos”. However, there many products customers come to me for that are not online. They come to me because I tell them to check online products and inventory. Also need more made in USA and German power tools, table saws, drill presses, lathes and so on. Most can be online, advertise in store though. This app also works better than the Zebra app. Customers often have more accurate information on their app than the store, at least in my experience.
App not working 1/5
When I try to search anything it just says internal service error.
By Capt'n D
Broken. I can’t add items to my cart, it just errors out. I can’t pull up search history, it also errors out. Please fix, it’s completely worthless as of right now.
App sorry 1/5
By TN DLB
Worked great until aDo you weeks ago. Now can’t add to my cartOr to a quick list.
Needs IOS 13 for app, thanks for nothing! 1/5
Used to use this app all the time. But, once again, developers decided older iPhone users don’t need access to it. We have no choice in Apple’s operating system updates. Our phones are fine and fully functional and maybe we don’t want to spend hundreds for the latest phone.
It seems like suddenly apps are forcing us to delete and do without.
Fine. Lowe’s doesn’t need my business I guess.
I Don’t Appreciate Forced Updates 1/5
Every time I get into the store and open the app it requires an update. Can’t use the app without updating!
Great Store 5/5
I appreciate the great customer service and how clean and maintained their store in Brooklyn, Ohio is, since forever.
Slapped together, poor navigation 1/5
The navigation in this app is terrible. You can’t tap on an item to view it and then go back to your query list, it takes you back to the home screen. There is also no way to save an item to any list but “quick list”, even though you can see your other lists. You also can’t save quantities of items in a list. If I wanted to share a wish list with someone they would just see the one item instead of how many I actually need of the item. I guess I’ll keep using the mobile browser app instead. Really disappointing performance.
“App Update Needed” but no update available 1/5
By Joe Sperrazza
A shows error, above,and won’t work. But no update available. I am running current version.
Weekly advertisement 1/5
By weekly add__:/
I signed up to get the weekly add and I am still have not received it.
Needs complete overhaul 1/5
This app is getting worse and worse with each update. Currently, I get an “internal services error” every time I try to search. At this point, the entire app should be completely rewritten and Lowe’s should add the features that people keep asking for.
No good 1/5
Items do not display when I search, Lowes has really gone downhill in the last couple years since they outsourced everything and their app is terrible
Update: Now just says internal service error, Can’t browse anything great job.
Can’t shop . Internal service error! 1/5
Not sure what is going on, but the app is total crap! Can’t see any product at all. Searching or shopping gets Internal Service Error. App is useless!
Latest Release not working on IOS 12 1/5
Why is the Lowe’s App not supporting IOS 12 with new updates? Apple still provides support for this software? Very disappointed.
Forced updates deserve low ratings 1/5
It’s not like this is a security app. I’ll update when I’m ready... and may just delete it because I don’t need this app or Lowe’s.
N E E D foot traffic meter feature! 4/5
Very useful, especially location of items.
Lowe’s is the best 5/5
The app is super easy to use and if you go to the store everyday or maybe it seems like everyday, but it has been an amazing help for our whole family
This Can Be Great 4/5
By Ps. Moses
A great improvement will be to allow use of my Lowes Credit Card to make purchases within the app.