Purchase of project materials 5/5
By Ive changed my mind!!
A Customer Service Pro was at the service counter at the time I was getting information about the items I wanted. He worked in a different department but he walked me back to the items I had in mind & handled getting them loaded on the cart. Afterwards he handed me off to Laurence because he works in the department.
Laurence made the purchase very easy. He walked me through all the variations of items I was considering for the project & was very patient and helpful even though the other items were not in his department.
It wound up being a $600+ purchase & is being delivered 10/01/2022.
Curbside pickup 5/5
By paulax1
If anything at all came out of the pandemic it was curbside pickup. Being an amputee not only does it save me walking, it saves me money.
Military Discount 2/5
By Bucmartin
Works well when it does work. I’ve had to go on the website and re-register my military status three times. Very annoying
Great job 5/5
By ShivaDiva888
Great job
Too may WORTHLESS updates 1/5
By Radar O'Reiley
App developers who make up FREQUENT UPDATES are doing so not to really improve their app but to get attention and recognition. The Lowes app has always worked great especially when I don’t update it, but now (in order to get “brownie points”) this developer forces users to update or you won’t have access to the previous app.
I deleted it and will be switching to Home Depot.
Terrible App 1/5
By PleasureLord1
Tried to buy a washing machine king through this thing. Kept saying I needed to accept their policy terms and agreement (or something) when I tried to check out. When I tried to click on it, it kept saying “Oops something went wrong”. Tried everything to get it to work, but no luck. Had to just drive to the store and buy in person. What a waste of time.
Wrong item shipped 2/5
By mulchman1583
Get to the store to pick up my item and it was the wrong product that was shipped to the store.
Employee Appreciation 5/5
By xxmaxyyxx
Kenyon and Caleb in the appliance department were extremely helpful
With helping me order a gas oven for my parent’s kitchen. I came in expecting slow service and delays but my experience was the exact opposite. The helped me (along with other customers) with ease and professionalism. My folks will get their oven next week!
Pro Cashier 5/5
By Bryan Seamless
Olga was amazing!! She went above and beyond to take care of my needs!
Garage door opener not in stock 2/5
By PairofNoids
I’ve waited 2 weeks for a Genie garage door opener to be restocked. Lowes offered another exactly like the one I wanted for twice the price. Is this a bait and switch advertisement? I’m still waiting!
Good Service 5/5
By I want to win the big one
It’s very helpful when there are floor sales people to help find products. I feel that I buy more things that I need if I can get a real sales person to help me find a product in the right place on the right shelf. I like the floor sales people. they make my shopping time quicker and more efficient and out the door.
Worst app 1/5
By User103022010
I wish I could give it zero stars. Filters don’t work when you try to filter by brand and you want multiple brands it collapses after every one check mark then when you click show results literally filter doesn’t work. Also, when changing the sort and then click view results sorting doesn’t work. Goodbye going to the competition!
Lowe’s For All Your DYI Needs 5/5
By Nanapam247
My Husband Loves Lowe’s . Lowe’s Is His Walmart . I’ve Seen Him Come Into Our Local Lowe’s And Literally Spend Hours Shopping And Looking At Different Things To Put On His Wish List . Lowe’s Has Everything From Crafting , Home Repair, Lawncare, Automotive. He Absolutely Loves Lowe’s And Have Actually Said I Need To Leave He Spends So Much Money . Lowe’s Is # 1 In His Book
Worst customer service 1/5
By qteewitabooty
I have had the worst experience with Lowes in the past few months. It all started when I went in store to order a new dishwasher. At the time, there was a rebate going on and I submitted the information for the rebate which was supposed to have been sent to me within three weeks. It took three months for me to actually receive the rebate after calling the rebate customer service department over 7 times. When I got the rebate gift card, I used it towards a new purchase. I ordered my item on September 20 with a in-store pick up date of the 21st. It is now September 28 and no one knows where my item is. I was told by one person the purchase order is still waiting to be approved and then by someone else that it shows as shipped but a tracking number hasn’t been attached to the order. as a consumer, after spending over $600 on an item with the money being immediately withdrawn from my account, this makes me upset. I will start ordering from the competitive orange store from now on.
Lowes shopping experience 5/5
By Cherev3
We generally always find what we need , customer service is always good. We appreciate Lowes recognizing Veterans and my husband usually connects with a Veteran while shopping Lowes store. Thanks For All you do
Evans family
Lowes 2/5
By Dolfanfriz
Way too hard to find the scanner. Plus I have to sign in every time. It takes way too long.
PayPal Only 2/5
By samuraiii
Tried to order for pickup at my local Lowe’s, but the app only accepted PayPal as a payment option. Apple Pay is not supported, nor anything else.
It’s 2022. What the heck, Lowe’s?
Vendor 4/5
By bigbuck41
As a major vendor ,we should have our own phone so we can price our own materials
Slow…. 4/5
By Fire&Oil
The service was very good, they were just a little slow on loading my doors….
Shelves 5/5
By Gabriella DiStefano
I’m in need of storage space so I quickly ordered shelves and bin
I hope you have curbside pickup…
Love it! 5/5
By Muhlisa
It’s like my own personal shopper in my pocket. Never have to ask an employee for help finding something or looking up a price.
Unable to log in 1/5
By Twdoherty
Old password didn’t work, set up new password as directed, still unable to log in
Complaint 1/5
By angiedoll2004
Always wrong items
Great app 5/5
By lowes goes
Very easy to navigate. Keeps track of all orders making any return a breeze.
Slow, errors, search is funky 2/5
By skeptisarous
I find it very slow. I frequently get errors trying to perform basic functions.
Curbside 5/5
By stephy azzo
Great service! Thanks Tammy!
USMC Vet 5/5
By Crane Brewer
Lowes is one of the best stores that I use, I am a USMC veteran and I don’t have to ask for that when I check out as its in the system. HomeDepot wants me to join a club so everyone gets a 10% discount and mEnArDs tells everyone they are giving them a 11% discount when they are probably just running up the score and at the end of the day they should be giving Vets 21% but that will never happen. I wish Lowes was not an hour away from Madison but at the end of the day it’s worth the drive.
Sales Associate Flooring 5/5
By hugoboszla
I have an awesome experience with specific sales associate JUDAH has not only once but as many times I have stopped by the Pacoima Store he always goes out of his way to help and he always gives his 100 percent every single time. KUDOS TO THIS YOUNG MAN!!!
Fantastic Service! 5/5
By PyrGuard
Outstanding inventory, ease of shopping plus extraordinarily helpful pick-up folks makes Lowes my go to! Military Discount is icing on the cake!
App is quirky 2/5
By Skeeter todd
After choosing options on product size color etc, app reverts back to non options. Website works better than the app.
Lowes 5/5
By rfrob52
Has most anything we need. Staff are helpful. Store is well organized. Prices are competitive. Online experience is simple. No hassle returns.
Easy to do business with.
Overcome 5/5
By Manuelico
Making progress, making changes and making a remarkable different in the local community it’s important for everyone here in USA; for the longer we live. Thanks!
App won’t work with older version 1/5
By LearjetMech
Please fix your app so those of us with older versions of the IPhone can use it. I find myself going to Menards more now that I can’t pull up your app.
Good for locating items.. 3/5
By LouNawlins
I would have rated it higher but for some reason it has items that can’t be ordered online.
It would be nice to have a map of the store where you can see the aisle, shelf and bin it refers to. Marking an item as saved in map would make it easier to shop more efficiently.
Needs work 1/5
By EJWIL413
Fix it
Adequate 2/5
By Gearloose2013
Hard to navigate and understand. The scrolling list of products shows an absolutely minuscule photo. When using a giant iPad there is space for detailed photos or at least a grid instead of a vertical list. App froze when scanning product labels in the store.
Best place to shop for all my needs 5/5
By Lowes best customer
The Franklin location has the best staff that is always there to help. I love this store.
They locked the doors before closing time 1/5
By Hirst102908
I was trying to get a security light bulb after working all day and getting home to realize that it was out. I saw the time and rushed to Lowes and ran to the door to go and grab the bulb so I can get out of the store before 10pm. I own a business and everyone talks bad about the people who try and squeeze in the store before they close, but I work 90 plus hours a week and sometimes that is the only time I have. I showed up with 10 minutes before they closed only to find the doors lock and the lady working in customer service said we are closed. To which I said “ you close at 10 and it’s not 10 yet. She said that the manager Tony told them to lock the doors and not to let anyone in, to tell me it’s closed when it’s actually open!!! Outrageous!!!!! I have a pro account and Lowes has just lost my business. If I would have called Home Depot they would have waited for me to get there and even have the stuff I need ready when I walk into the store for me to check out. I would have been out of the store before 10pm.
I will be escalating this to corporate and I want Tony reprimanded because he has no customer service skills whatsoever. He need to to be a lot tech instead of in management because he doesn’t belong there!
Hopefully you can get a new manager with customer service skills to get things handled the way that they should. And actually if something happens to my property due to the security light being out then expect to hear from my lawyer because the blame will be on Tony the unfit manager at the Plant City Lowes!!!!!
Product availability inaccurate 1/5
By 808Dee in Hawaii
I made a special trip to purchase something which the app said was in stock but when I arrived, I was told they hadn’t carried it for months. Walked out feeling deceived.
App needs enhancements 3/5
By arlincita23
Love this app, but it needs a SEARCH tab for PURCHASES HISTORY. Walmart has it, please add it. As soon as you do it I’ll give you a 5-star.
Customer service 5/5
By digdug54
The pro desk is amazing
Great app for ideas- but inventory never matches the store… 5/5
By JSalter
Very frustrating. The stores are franchises I believe, and the sales online, are different than ever individual store. The appliance manager told me that. I also wish they had more help when buyers are ready to replace their appliances, but has to wait 2 hours for someone looking for a lightbulb , etc. help the workers as they seem to deserve it.) good website for info and narrowing choices down .
Love Lowes 5/5
By Bl00dlet
Easy to find product, great customer support.
App Useless - Doesn’t Open 1/5
By hfjoggj(
In the last year or so this has happened numerous times. Tap the app to open it, it expands to full size, and that’s it, nothing more. After 4 or 5 tries it’s obvious that it just doesn’t work. Pretty sad. Oh well, I’ll shop at Big Orange. At least their app works.
Ms 5/5
By Dynabenn
The staff I spoke were excellent and willing to help. But your AP is down right frustrating I almost canceled my order.
I love it they carry Everything I need. 5/5
By sharoncherry
I love it they carry Everything I need and more Coffee girl
What a pro! 5/5
By Happy Ernst
Just want to say Lowes has a wonderfully dedicated lady named Paula at the pro desk at my Lowes in Belleville Ill. In my first major outdoor construction effort she walked me through everything. Probably spent over an hour with me showing great kindness and patience. That will be my store from now on!
Great Rewards Program 5/5
By CC Mendz
I can track my purchases and send employees to pick up products!
Lumber cashier 5/5
By askdave1
Teresa is awesome
She’s always helpful and always smiling
