Wouldn’t work at store 2/5
Tried to use the app to find product but at launch it defaulted to forcing me to download an update. Not possible to wait until at home on WiFi. I don’t want to be forced to use cellular for downloads.
Pretty useless today, no thanks to the developers.
When you use the “SEARCH” option, the APP displays nothing whatsoever related to what was entered. Did anyone test this before it was installed?
Really bad 1/5
By Ama Hock
Nothing is ever in stock. The website is terrible. Nothing about Lowe’s is user friendly at all either in person or over the internet.
Home Depot is blowing your doors off !!!!!
Thank u 5/5
Problems with App 3/5
On the app my saved items never showed, uninstalled and installed again, now only 15 items show on my saved list, while online all 33 are there???
Also, the in-store location & inventory levels are very often incorrect - why???
This app 5/5
By Jojo the df boy
Overall it’s pretty good with pricing and availability of in store items. Some of the descriptions are lacking and my biggest complaint would be what did the IT person decide to list an item under. If you don’t have the exact name of a product it can be difficult to find. All in all though it’s a solid app.
I deleted the app 4x in 2 days. “Internal service error” to me that means loss of consumer looking to spend money.
The prime competitor is a little further away but I can browse at home via app then go in person & spend more than intended.
And depart as a pleased consumer.
Lowe’s shopping experience. 5/5
By Wolfy 2
I’ve been shopping Lowe’s for many years and the shopping experience has NEVER let me down. Very friendly, knowledgeable work force. Historically, birthday, Fathers Day and Christmas gift cards have perfectly satisfied my needs.
I love this app on the iPad! 5/5
Way better than the Amazon iPad app!
What in the world 1/5
This app was so great and I was amazed at how well it functioned. Now today it has zero or really vague search responses. I type in manure and it gives me live plants. I search for a light bulb and I get weed whacked trimmers. Please fix this ASAP.
Won’t login 2/5
By British Paul
App used to work fine now faults on every device when logging in to account... and simply won’t login. It is not an account issue, as I can access my account via a computer. Appears to process the login on the app but then takes me back to the login screen. Very glitchy. On rare occasion it will process the login, but then I try to see orders or my account lists, and the app hangs up... before booting me out of app completely.
New app 5/5
Much improved, easier to navigate
I doesn’t work in apple wallet 1/5
I was told by a Lowe’s Cheshire to download the new app so I can scan my Lowe’s card myself when I use the self checkout. I did and when I clicked the button at the bottom to add it to apple wallet it said it can’t and to try again later. I thought maybe it was because my card was in my apple wallet so I deleted it. Then tried to load the new one. It still won’t load. Now I need to open the app and then the card. Thanks for nothing.
Great app 5/5
By cartguy 2021
They made big improvements easy to use and fast !!
Website not updated 2/5
By Churn gang lok
Lowe’s does a poor job updating their actual onhand quantity. There’s been several instances where I went to the store to pick up an item only to find out that the item’s been sold out.
App fights with user, try Home Depot 1/5
looked up item prior to riding to local store.
Allied search. Before I could pick out choice, the App threw message indicating update available. Would not let me proceed. Need info not mothering. Not a good time to update. I’ll be going to Home Depot I guess....
Can’t submit order and absolutely no support 1/5
Spent most of an hour calling store online support and chat and no one had any agenda but to send me somewhere else. Entered all order information but submit order button stays grayed out. Waste of time.
had to delete right off the bat 1/5
Won't accept Rocketmail (yahoo) as valid email???
Great washer!!!!! 5/5
By Jimmy Pandemic
I don’t think you could buy a better washer! It has a quick wash feature on it does a great job and the normal wash has many different functions for the type of wash you’re doing. It’s large capacity allows me to do all of my clothes in one wash. I’m single by the way. I like the fact that there is no center wash arm and it and I can put a very heavy comforter and all of my bedding in it at one time! Matching dryer dries it all in one hour. Do yourself a favor and buy this washer and dryer do you won’t regret it! Oh, the dryer has a 90 minute dry time if you select it too!!! Incredible washer and dryer!!
Can’t add items to cart 3/5
Maybe it’s something in my settings, but can’t add items to cart. Defeats the purpose.
App vs Website 2/5
-The app does not allow you to sign in even though I can sign in on a computer. On the app we tried to use the “Forgot Password” link just to see what happens and the window pops “System Failure”. Call customer service and wait over an hour; nobody has a clue. Still can’t sign in.
-On a computer; You can’t change your password on the website either. The website accepts the password change but when you try to sign in with the new password it won’t login. You can only sign in with the old password.
Corporations like Lowe’s; billions and billions and billions of dollars in revenue can’t get a simple app/site running effectively. What a joke.
Time Saver 5/5
Great for putting together your list, which isle and bay to go to so you can get back to the project.
Great app, unless you want to “add to cart,” because you just get an error message.
Online Order 5/5
By Joe's iPod
Great service. I carefully made out an order for our project, ordered online, then picked up the next day. They then helped me load. I am very pleased.
Great App but!! 5/5
By Peter Mohap
It will be great if there is a way to export the cart to an excel sheet before ordering !! This will save me a lot of time to do run and present future expenses to upper management to get approved!
Tyrahne is awesome! 5/5
Tyrahne is awesome. 5 stars. Really appreciate his help with a curbside pickup of heavy 40 lb bags of salt. He is great! Thanks again!
Worst app ever 1/5
Search results are alway wrong, good luck trying to find and buy anything from it, I do better going to website instead and searching. No ability to copy and paste elsewhere to save off to my project purchase list
Unable to click item from previous orders 2/5
This used to work but now it doesn’t, when can this be fixed? When viewing order history and an order is selected it shows internal server error when attempting to click on an item in that order.
Can’t log into it 2/5
It worked fine until iOS 14.3 and now my email address in log in gets a red underline as if it is a misspelling. Because of this I can’t log into it at all.
App sync with online 1/5
The mobile app will not sync with the information from online. I spent an hour online adding items to “My List” and when I got to the store it was not on the mobile app. Customer support said info only works from app to online, not the other way!
Great App! 4/5
Was skeptical about how the app would work. Usually store apps are more cumbersome and not necessarily user friendly. This app works great and has the features I was looking for for easy navigation and helpful links. Thank you for making a great product and I will definitely be opting for your store now due to the extra time you spent developing the app. Only reason it’s not rated 5 stars is that occasionally you have to be specific when looking for items to pull up specific tools in a category. IE, you have to know the specific tool name versus a general (bench top sander vs. belt sander)
Do you have an employee named BriiShe is amazing when I go to the store 12 street and I 40 I always up for her to see if she’s there she always helps me with anything I might need to find not like other ones especially the man they are far and in between there always around talking to everybody not breeze Brii always busting her butt doing work you should have more employees like thatI need to go to the store on 12 Street I-40 today I’m hoping she’s there I need to find some shelf brackets last time I was there you guys were out of them and I’m hope that you got them in I went on the Lowe’s app cannot find whether not they have them in or not so I hope that she is there to help me with this situation but she is an awesome employee who never get rid of her otherwise you will lose my business and I spent a lot of money there
Curbside check-in never works 1/5
Every time I have used the curbside check-in from the app, it doesn’t work. I sit in my car and I wait and I wait and eventually just call the store and they answer the phone like they had no idea I was waiting. 👎
Fix Receipt Scanning!! 1/5
By Beachwood 45789
You guys recently broke receipt scanning! PLEASE FIX IT!
App is a lie 1/5
What a useless shopping app! Initially it will tell you & even send you an email hat your item is back in stock.....only to click on actual item & says it’s OUT OF STOCK.....
Click on other stores it’s supposedly available at & get same out of stock message....quit wasting my time‼️
By Tanya and Al
I am so busy that I barely have time to stop for supplies.This app is so amazing on my way to the customer, If I need things I’ll do a curbside pick up thru the app and my things are ready when I pull up someone brings them out to the customer I go....I love this app again as a carpenter this is awesome!
Only works 1/2 way 2/5
I place my order and it froze up when it came to paying
Well I clicked on 3 stars but 4 came up.
App is starting to decline 2/5
This app was great at first, but now it’s just getting worse and worse. Anytime you try to save stuff for later, it doesn’t take. Favoriting items, works at first but after so many your whole list disappears. And if you try to assign them to other lists, they disappear.
Also when trying to open from safari or a link someone sends you, it just sits in a black screen loading for eternity. But if I type in the exact wording it loads instantly. I loved this app, but now I’m to the point I might just use the website since I’ve had to repick my kitchen cabinets 4 times because it refuses to save.
Review Lowe’s request to post a review. 4/5
It is what it is. App works fine only wish they would have a store map feature. Some of the identifiers are clear but the more obscure locations are not.
Terrible app 1/5
I’ve found that more than half of the items that I’m looking for on the internet show in stock and then once you open the app, the items are sold out and no longer sold by Lowe’s. If Lowe’s is going to discontinue selling an item, take it off. Nothing more frustrating than typing in an item in the search bar to have the first four or five items brought up be items that are no longer sold by Lowe’s. Lowe’s just keeps dropping the ball. I guess paying all of that money to pull higher level management people from Home Depot is really helping y’all become more like Home Depot, and that’s not a good thing
App not showing services 2/5
The app is not showing the services such as The account tab. Unable to find anything much at all on this app.
Mobile App 1/5
By GW in Gilbert
Unable to create account to utilize app. Entered all info but create account icon does not activate
Errors constantly 1/5
Everytime I go to add to my cart it gives me an error message and tells me to try again. It’s so frustrating that I just use Home Depot’s app.
Annoying !! 1/5
Cant add my purchases to my account since May!! Don’t know whats going on with this app!!
I live Lowe’s. The almost always have what I want. There’s plenty of help when needed.
Crap App 1/5
This app is a fine example of how not to do it. The search very often gives unrelated products, especially if it is a non stock item. It won’t simply say we don’t have that, instead you get a lot of garbage. In store item locator is wrong as often as correct. I like Lowe’s stores but this app is a poor face for the public.
Please Enter a Valid Email Account 1/5
Unable to set up an account because it thinks Aol dot com and Gmail email addresses are not valid email domains.