Bring Back the Isle and Bay Locations!!!!! 1/5
I won’t update the app, since the latest version took away the ability to see where products are located in my home store. Why would you take that feature away?! That’s the main reason I use the app. There’s some pretty upset folks who did the app update and now can’t see where products are located.
Couldn't sign in 2/5
The app wouldn't let me sign in. I literally signed into Lowe's.com on Safari and it worked just fine but the app wouldn't let me sign in. I copied the password from my password manager both times.
Lowe's app works 5/5
I use Lowe's app to check the quantity of items I need to verify in stock. I also use the barcode scanner to check for pricing if an item was shelved incorrectly. Have not had any issues with this app
Still bad after all those updates. 1/5
I can't tell which is worse, asking an employee where something is in the store, or the Lowe's app. The app tells me isle 38, the employee tells me 35, I finally find it in a whole other area of the store.
Or, the app says there are 20 in stock on isle 25 bay 16. When I finally find the isle it is not even similar products, I ask an employee and he says it has been out of stock for weeks, and it would not be in that department anyway.
Great app but... 1/5
It is a great app. However, it shouldn’t take so long to remove items from the cart. I uninstalled and reinstalled the app just to clear my cart. That’s a giant pile of 💩
App is nice, but every time I scroll down through purchase history the app crashes.
3/11/18! STILL MISSING DELETE OPTION FOR SEARCH HISTORY!
Cant find prices 1/5
By Leaving a comment
I am not sure as to why the new update on the app does not include prices on items, this makes no sense to me. I chose Home Depot simply because I was able to view the prices before I left for the store!
Viewed Items, Search History Issues 1/5
Viewed items stay in a useless banner at the top of the screen with no obvious way to get rid of it. Search history can’t be deleted so don’t shop for gifts or risk having the surprise ruined.
Very poor. 1/5
Their app is not correctly coordinated with their stores and what the stores have on hand. I ordered a oil heater online that said it was in stock and ready to be picked up at my local store in Livermore. After I purchased the heater using the app, I got the charge on my card, I received a phone call to tell me they didn’t have any and we’re going to cancel my order.
Management is not the sharpest tools in the shed. They should be able to understand how to keep product inventory correct so no useless charges are placed.
Using this app at my local store is like an Easter Egg hunt 2/5
My Lows store is #1843 in Bradenton, Florida. Finding items I’m looking for on the app is easy, but finding them in the store is like and Easter Egg hunt. 50% of the time the app tells you to go to the wrong spot. Yesterday I was looking for door/window sensor and app said they were located aisle 14 Bay 2. After 20 minutes of searching found them two aisles over on a endcap.
Doesn’t consistently work 1/5
By Hi swagg
The app is aesthetically pleasing but it has yet to work without some type of error. It’s extremely frustrating!
Put the item location map back in 1/5
Why why why would you take this out??
Used to be the best retail app by a mile 2/5
I used to love the Lowe’s App. Seriously, with the item location map, this app rocked. You could find what you were looking for on the app and immediately know where it was in-store. For whatever reason, that functionality has been removed recently. Now the app is no better than the Walmart App. You can get an items location from the app, but good luck actually finding it in-store. Such a bummer, it was by far, the best implementation of converged e-commerce and brick-and-mortar that I have experienced.
Fantastic app and experience 5/5
Fantastic app on iPhone X and a great online purchase experience that rivals the online juggernaut of Amazon. Keep up the great work Lowe’s!!
It's Simply & Easy To Navigate 5/5
I'm disabled and the store is too large for me to navigate so I am able to shop the store from home. I love this App and use it often to order my items so that they can be ready for pick up at Customer Service upon arrival. It's easy to search for items and even find out the aisle in which they are located! I highly recommend it!
Only works with WiFi 3/5
I use this app when I need to shop at Lowe's. It works great at home, but will Not work in the store. Please add a cellular function to what could be a 5 star app!
WHERE IS THE STORE MAP??? 1/5
The store maps are gone. No Bueno. I wasted my time trying to find a particular aisle which I could have located in 2 seconds with a store map. BRING BACK THE MAP!!!!!
Update doesn’t work 1/5
App no longer returns search results since the latest update. The results show up for just a second, then disappear and shows no results
App is ok 2/5
By Was good now horrible
It works well enough but when I try to add my Lowe’s card to my apple wallet it keeps giving an error message and won’t add it. Don’t want to have to keep up with a physical card. I’ll keep shopping at Home Depot since they allow the card to be added to the apple wallet.
Was a great app. 2/5
By Missing IDs
I did enjoy using this app. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi
The other issue is the in store map location. The app used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about.
Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.
Needs work 2/5
This app is really terrible on an iPad - it needs higher resolution and Landscape display for the iPad. Actually, Landscape would be great on the iPhone as well, as it would be easier to read. Comparing this app to that of the competitor with the large orange signs is like comparing a Model T to a 2018 Ferrari.
My Lowe’s Card won’t load into my wallet 2/5
The Lowe’s Card won’t load into my wallet, can you please fix this? I thought that with the recent update this problem would’ve been fixed but it hasn’t.
Apple Wallet a no-go 2/5
Can’t add my Lowe’s card to the Wallet on the iPhone. Tells me to try again later...over and over again.
So many bugs 2/5
Weekly ad does not work, if I wanted it in my email then I’d sign up, just always says opens and then never works, when I try to go to the safari website it opens the app, kind of annoying
No search function, nice try 1/5
No search function
Bad app 2/5
Can’t view weekly ad and when on browser keeps sending me back to app waste of time
Needs improvement 3/5
Won’t allow my Lowe’s card to be added to apple wallet. Store inventory and locations aren’t always accurate but that’s somewhat expected.
Inventory needs work 3/5
This app is great and concept, but fall short on delivery. Many times the product in the store is not in the location the app says it is. Hi demand items like ice melt in the winter will often show in stock when in actuality they are not. I don’t know what the lag time is between store inventories and syncing with their servers, but it needs to be quicker. The app showed icemelt in stock today, but when I arrived at the store I was informed they have been sold out for two weeks.
Great app but one minor problem... 5/5
By Ethan hates ads
On the launch screen, for the iPhone X, shows a very pixelated picture of take and leaves that does not look appealing. I understand it is supposed to be blurred but the scale or resolution is messed up. Other than that it’s great
Great site 5/5
Awesome site good job guys and gals
Need iPad App 4/5
I use the Lowes app all the time, even while in the shop to locate things. However when I am at home planning out my next project I use my iPad. I would love to have an app that is in iPad format!
Doesn’t work 1/5
The app doesn’t do what it says it does. It displays places in the store that do not match where the items actually are. It’s also painfully slow.
Went through the steps to set “my store” and etc. so once I got to the store I could find each item on my list without backtracking since the store we frequent layout is really weird and hard to find what you want and was one of the main reasons I downloaded the app. However, on my next visit I find out right away that the info for this store is incorrect! Very disappointed and frustrated! Products I was looking for were on a different isle than what the app said it would be (isle 10 but was really on isle 47!). I do like the ability to make a list. When using search, it comes up with non-related items, which is also frustrating. This app needs more work and store locations need updating!
Nice to hear about your recently overhauled app buy 1/5
By John in Western New York
... after several attempts of deleting and reinstalling the Lowe’s app because of ‘ Internal Server Errors ‘ I had given up, but yet again downloaded the latest version only to have the same problem . I see other complaints about this same issue. I am a contractor and shop Lowe’s all the time, it would be nice to have the app working again .
Unable To Save To Quicklist 3/5
We do I keep getting the “Unable To Save To Quicklist” error in the app? It happens on my iPhone & my iPad.
Apple Wallet issue 2/5
I can’t add my Lowe’s card to my Apple Wallet, and I’ve just signed up for one! I hope I get a response from the app developers on this!
Cannot add MyLowe’s card to Apple Wallet 3/5
I cannot add the the MyLowe’s card to Apple Wallet, when clicking the “Add to Apple Wallet” button, I keep getting an error that “Unable to add to add your MyLowe’s card to Wallet. Please try again later.”
Please fix and I’ll give 5 stars.
No store map locator? 2/5
By Street red
I have looked and looked at your app and there is no store map to locate my items. Home Depot has an excellent store map and I find that it makes me want to go there just for that reason because it is easier to plan my trip
App Does Not Work 1/5
There is absolutely no way to create an account using this app even if you have a Lowe’s credit card. Completely worthless and frustrating. I wasted a half hour trying to figure out how a person is supposed to register their card, I found no solution.
Used to be good. 3/5
The Lowe’s app used to be good. However in the past month the functionality to see where an item item in a store was located (aisle and bin #) was for some reason removed.
As an employee it was extremely useful when assisting customers looking for specific items.
I thought they quit writting apps like this long ago. It's worthless at best
The apps ok every store has the scanner now 1/5
Being a home owner with lots of experience of home renovations Home Depot is by far better prices and much better clearance items Lowe’s list items on clearance for a particular store the app will say 5 available then u get to store and there none. Insulation wise they can’t even come close to depots prices. All in all I do like Loews it’s nice it’s clean but at the end of the day us as home owners are looking to save so they should be more competitive with Depot
Not accurate 3/5
Often times quantities on hand are not accurate and the locations are not as well. Otherwise I love being able to check prices and specs while on the go!!!
Store map? 1/5
What happened to the store map?
Type in exterior door frames and get vanities ?! The most useless app I’ve ever had as a builder. Ridiculous.
You can’t even type in a key word singularly and get anything close. Try typing in densglass! A waste of time unless you have a SKU.
Waste of time lowes app 1/5
Advertises that it will give you store maps or even show you where in the store certain items are, I tried this- it doesn’t.
There’s a section in the app that lets you add notes and also here they advertise: Add an item and app will tell you where it is in the store. Tried adding a Lowe’s item number or typing in the item, it just adds it as a note or Essentially a new text line.
What a total trash of an app. Also , three minutes into using the app it asked me to rate it.
Will be sure to download just to rate on family members iOS accounts as well, since it’s looking for ratings so badly, yet they don’t put any time into the app itself .
Watch Features Useful 4/5
Great update. I don't need to take out and unlock my phone when walking around the aisles. It would be great if the price of the item was also included. It helps in locating the item you're searching for.
Update - I’m unable to use the in store maps by clicking the aisle buttons. Seems this feature was disabled.
Waste of Time 1/5
Wouldn’t give 1 Star....more like -3 Stars. Found everything very easy on app, but check out process is horrible. Used Lowe’s Business Card and it kept asking for info over & over but would never allow process order option. Gave up and bought online somewhere else.
Definitely Helps New Employees! 4/5
This is a huge help for new employees that are unfamiliar with the layout of their store. It can pinpoint what aisle # the product is on and tells you if there are any in stock. There used to be a “view store map” feature that could show customers a map of where in the store a specific aisle was, but I think that’s gone now which is unfortunate... but I think it will encourage new employees to walk around the store and be more familiar with where the aisles are in the future, so they can just be able to simply point the customer in the right direction lol