No option for guest checkout 1/5
By kos-the-boss
App forces you to create an account for shopping
Advertised item unavailable 2/5
By boater kfs
Received a “Deal of the day” email and went in right away. Only problem is, the deal was not available.
Web site also kept sending me somewhere else and some of the items were not on the sent to site.
Online ordering 3/5
By Benajman Arthur Turman
My order was cancelled for the second time with no explanation.
On line order 1/5
By goldiloccks
soft ware need update!!!
App 3/5
By gregfrbks
Lowe’s app was awesome in the beginning.
Now nothing is where the app says it is.
Lowe’s app not knowing where anything is the alternative is finding a Lowe’s employee for ASSITANCE 😆😆😆😆😆😆😆😆😆
Useless Search and results too slow to load 1/5
By Shopper2023
Searches return items that do not match the keywords used in my search. Results slow down my mobile every few screens while loading all these useless results.
Website is terrible 1/5
By Fredbede
I really really dislike your website. Very clumsy interface
The self service couldn’t give me my discount for using lowes credit card 2/5
By Linda Johnston
Had to wait in another line. I won’t be back
App is clugey 1/5
By Jim Thornburg
Creating my account on app and finally got it added however my Lowe’s card is not correct. App will not allow me to dele my Lowe’s number and enter correct number. I get “internal server” error.
App is a nightmare 1/5
By mary12438557
Lowes app is nightmare to use. Tried to place an order for pick up but app froze when I changed payment to PayPal (vs visa), then changed pickup location.
I tried to revise pickup location but app sent me to voice verification system that insisted I hit 9 on number pad …. Was not able to get to number pad before time out.
Ended up canceling order totally. Placing new order. Definitely watch that I don’t get over charged!!
Poor return policy 1/5
By 123mrds
I purchased the items I had to receipt you said you couldn’t find them in your system if they were on my receipt and I could scan them from the Lowes app. Why can’t you register find these items this happens too many times anymore
App doesn’t work when using privacy VPN 1/5
By bhochmuth
App features are broken or slow when using VPN. Apparently there is some cookies being shared that shouldn’t be.
Ordering ladder 1/5
By Uppilot
I have tried several times to order a ladder that is out of stock…it keeps telling me the wrong item is in stock! 🫤🤔
Great service 5/5
By Spratim
A lot of options at Lowe’s for pickup delivery or pickup by car
Always have what I need
Currently non functional 1/5
By Karst CT
Lowes app os not working on iPhone SE iOS 16.2. Launches a blue screen with Lowes logo then frozen. No response. No menus. Nada.
Appliances 4/5
By 1978mandalynn
Prices are high on appliances but overall a good store
No Veteran discount 1/5
By don't function bug
No matter what I did and the hours spending online trying to find a solution to get a veteran discount, even through a special ID program, I still couldn’t get the online site to give me a discount. Frustrating when companies don’t honor the programs they offer by making them impossible to use.
Always the best 5/5
By Liquidious
Always pleasant to visit and transact business!
App & pick up 5/5
By susanreyes
I love the App & the pick up options. It is so convenient for my disabled self. Perfect for ppl with disabilities. Thank you
Great store 5/5
By jonah ramirez
Great service and great products. Could use more variety on a couple of sections but overall 5 stars
App won’t allow sign in 1/5
By Nurseskerl
App won’t allow me to sign into my account. When I tap on the Account icon, then the “Sign In of Create Account” bar, the popup sign-in page quickly flashes and goes blank
Opened a business credit card 5/5
By Eric gel
Shery the Asian lady at the pros desk helped me open a business credit card she was very helpful and well informed on the information she gave me
Oven purchase and delivery 1/5
By oven disaster
Two months no delivery No calls
Waiting multiple hours on line
Worst experience every
May never purchase anything at Lowe’s again
Horrible management and instructions
Even worse customer service
At both Hanover and Jersey city
Kenneth at Lowe’s the only competent employee
Understaffed 2/5
By uk2LAX
I’ve been waiting for 30 minutes just to locate a chest freezer. There is one guy on duty in appliances and there’s probably eight people waiting for him. He is doing his best but this place is really understaffed.
Check out 1/5
By checkoutridiculous
It’s ridiculous. There are 10 people standing in line to check themselves out! No cashiers anywhere
Unable to login 1/5
By SandSailor
Login screen flashes, then I get a blank screen
Stop OPTIONAL MFA…..ENFORCE IT ASAP 1/5
By zdk$56
Do the right thing. Enforce it ASAP. There is no reason to give customers the option to be insecure.
Force your customers to protect themselves.
Tools department 2/5
By Smithhc
I was looking for a Dewalt auto tool combo kit. Couldn’t get anyone to come help me. They call for someone 2 times no one showed up. If they don’t have anyone working that department they should say that and not have me running around like crazy.
Lowes blows 1/5
By Oil intern
There’s a reason lowes rhymes with blows. Lowes advertises one price online but in the cart the price changes back up to the full price. Lowes says that’s their policy, but it’s hard believe bait and switch marketing could be policy.
Purchase 5/5
By 369MomRacing
The purchase was canceled but instead of picking as we past the store, it will now be delivered. Thank you Goodyear Lowe’s.
Good store, worrying security 2/5
By Mark Stoneman
It only accepts passwords up to 12 characters long. In 2022.
Classic 5/5
By Par excellent
This store has everything you need and the staff that they have is there to serve.
MyLowes card 4/5
By Teb53
The app would not allow me to add my MyLowes card. Internal server error ???
Glitchy website 1/5
By zia tamilla
Had to repeatedly retype information to get order to take. Frustrating.
Universal Grill 5/5
By ant squirl
Great Product I feel I can cook so much more . Breakfast , lunch or Dinner !
Online order not helpful 1/5
By kimspont
The app does not tell what the problem is with your entries. You leave the customer to guess
Phone service is really bad 1/5
By mer13gan14zer15
If you have a question, you just get an automated attendant which connects you to an extension that doesn’t answer. I have wasted 40 minutes trying to talk with someone today and was unsuccessful. Store could increase sales greatly by providing some form of service.
Lowe’s app 5/5
By geo ski
This app is a time saver, I add to the cart what I’m purchasing, select the store I’m at and select the product in my cart and bingo Aisle and Bin populate and that’s where it’s at.
Shoe rack 5/5
By LS101750
Great rack for shoes
Wonderful Service - Great Products 5/5
By Franko1988!
👍👍
Never works 1/5
By Azawisza
But I'm standing in the store I cannot use your app as it always freezes up even some issues in the parking lot really hard to find some thing if the app doesn't work
It is our policy ! 2/5
By swtraderII
NO ONE at a n y Lowe’s store has the authority to do anything except visit with each other.
2 recent examples (but there are others)…
Little Elm - $335 worth of random stuff purchased. Went mainly to get Bankers Boxes. Usually strapped 5 together. Only had a few in stock. Took 3. Ring up as $15.98 for 1. Clerk says see, right here on the box, 5 together. Ok I say I have 3 so 60% or $10 or so. NO, she says you can go get 2 more boxes. Me! Not one of the minions standing around doing nothing. OR you can return these and explain that you were charged for 5 but did not get 5. SOOO I have 3 boxes - 2 without lids which were apparently torn off by the person who unbundled them.
Frisco - told checkout guy I wanted 3 bags of quik set concrete. In a strange one-off cameo appearance by a loaded, he looks at my receipt and starts to load 3 bags of Quikrete (yellow). No I say I bought the blue quik set for fence posts. No you didn’t. You will have.to change it inside. Go to Returns and get a credit and come back and take pic of blue bag to cashier. It is our policy that we have to load what is on the receipt. Lowe’s owes me 3 yellow bags of Quikrete and 2 lids and 2 Bankers Boxes. AND 5 percent credit card discount on about $480 worth of stuff cuz CC stripe would not read.
There is more. But I stop.
Consistent trouble logging into credit card. 1/5
By Grammie Gherkin
We have had Consistent trouble logging into credit card services.
Bad app 1/5
By Kkkkkkk🌹🌹🌺🍁
The app glitches a lot, kicks me out for no reason.
Alexandra 5/5
By Envision Realty Inc
She is amazing and gets down to business
Online shopping 1/5
By lutè
Had a hard time maneuvering through ordering and checking out. Options kept changing. For some reason my primary card kept changing therefore price kept changing.
Very useful app! 5/5
By Trent$K
This app has been great for store navigation, finding deals, and for a seamless store 🏬 pickup 🛻 experience too! I highly recommend using it!
Stock items that I have to order online,🙁 3/5
By LarryRoc
Larry
Zero inventory honesty, poor functionality 1/5
By WriteFlyer
Pure crap. In-store inventory reported in the app is always wrong. Of course the entire store is stuck in 20o5 technology. Instore, as a pro member I can’t even apply my account to self-check purchase. This is why Home Depot gets 90% of my business.
