App Doesn’t Rotate to Portrait Mode on iPad 1/5
By 4nsix
This app doesn’t auto rotate to portrait mode on an iPad which makes it useless with a keyboard....
Quick list never works 2/5
By Nothing is working now
On my Lowe’s app, the quick list (adding items as favorites) always has trouble. I am never allowed to delete an item from the list (it always says internal service error) I also can’t even add an item to the cart from the list. Think I’ll stop using it
Perfect for homeowners 5/5
By brigrat5831
Search for what you need, save it, or order it. The options make everything so much easier.
Lowe's app 1/5
By Miimom
Terrible can't even stay open so you can look at anything! Fix it!!!!
iPad version is needed 3/5
By Skeeter1157
Please covert to an iPad app
Searching within APP 3/5
By NotSoHandyHubby
App is nice, but the search tool is wack. Just sayin’.
Mgr 3/5
By oh4gto
VERY inconvenient at checkout, that you can’t use Lowe’s credit card, with the app.. Not fun juggling iPhone, and credit card at checkout PITA 🤬
Will not operate 1/5
By Epfdfirechief
I can not get the app to operate. It keeps saying internal service error. I have uninstalled and reinstalled the app. No luck.
Session always expired 1/5
By Spyder1125
Every time I launch the app my session shows as expired and I have to logon again. This is inconvenient and should be unnecessary.
Needs iPad Support 2/5
By TeKno Ziz
For searching and viewing products, this app should be designed to work on the iPad. I won’t even use this app because it won’t take advantage of the iPad’s bigger screen and it doesn’t even allow you to rotate the display! Not everyone uses a phone for everything. C’mon guys, get with the times...
Annoying. 2/5
By megen2234
Literally just signed in and can’t even browser the app with out it asking for reviews.... 6 times in 3 mins is a little much
Poor search engine 1/5
By dissatisfied 201
Searching by key name an entirely frustrating experience.
Outstanding application 5/5
By rwbush1966
Very user friendly and informative.
i 1/5
By Misterdrogers
Please Believe It. Hillsborough Nj 08844. i Must Be The One. Every Store In Hillsborough. Keep Stalking Me. Like i Cannot Mind My Own Business In This Town Without Being Profiled. i Saw Y’all Targeting Me With That Ambulance Behind You. ACLU.
Not iPad Friendly 3/5
By lkcannon
So I do a lot of the planning of our household projects on my iPad Pro. Your app forces me to use the portrait view only, rather than being able to use landscape view as well (which I prefer). Also the limited number of items you can keep in your favorites list is annoying. There are some things that I have in there for long-term projects, or things that I would choose to buy again (Think consumables such as staples, screws, nails, blades, etc.), and having them in a list that my wife shares, helps her to be able to buy the right thing, when I’m building something for her. Lastly it doesn’t seem that the favorites lists are merged between multiple devices, the list on my iPad is different than a list on my iPhone for the same account. Like others who wrote, I want to send this to you directly but could not figure out where to go. So possibly the addition of a Feedback function in the app or on your website would be helpful in the future. Otherwise I am fairly happy with the app overall.
iPad Support?!? 2/5
By HottieYanni
Still no support for the iPad?!?! How hard is it to make the app support the iPad?? When I open the app on my iPad I immediately close it because I feel like I’m looking at one of those old school iPhone apps that were all huge, and the UI was all jacked up. Make your customers happy, support the iPad!
Good app but....... 4/5
By Wolfbrian2
Good app but an iPad version would be greatly appreciated.
Great App 5/5
By JDeavo13
Always has what I’m looking, never difficult to search for thing I need at home, or at work! So great job.
Lowes is awesome 5/5
By icefreezer
I love Lowe’s
Great Stire 5/5
By Rnmoss
Great store and friendly people...
It’s not Companie’s, it’s Companies. Was this app made by schoolkids? 3/5
By jivetalkin'
No problems with the app but whoever wrote up the Information section on the App Store needs grammar lessons. Shame on you, Lowe’s!
Lumber Associate 3/5
By Jdaog
I enjoy this app a lot but almost everything that is a special wood and small like a 1x2 or a 1x6 of any sort will not show up once I try to scan it.
Great place for the DYI 5/5
By DRE-13
Always able to find everything I need. Staff helpful and knowledgeable. Prices reasonable.
Terrible app 2/5
By Frank&Sherry
Only allows to see the most recent buying history. Does not work unless you are in the stores.
Very helpful app 5/5
By painters1745
I love that I can look up the things I need to get and the app shows me the location in the shop like isle number and bin number. Super helpful.
Hiring event bogus 1/5
By shadowbox_1840
They like to post events on Facebook like their hiring sham where it says 10-7 but you’ll waste your gas and time to arrive and find their hr personnel has “gone home for the day”
Awesome app 5/5
By Brutus323
This app saves you time and money when you save it to your favorites list you know exactly where you have to go in the store what aisle And Bay number your product you’re looking for is in
Best products. Best prices. 5/5
By Starbucks is Whootie bait
If they don’t have what you are looking for than just ask a Supervisor to order it for you!
Good App 4/5
By U$R Name
Excellent app, easy to navigate, do wish there were more in depth technical specifications on many items.
Buggy 2/5
By KerTomzz
Can’t change my store location. Other miscellaneous issues that prevent you from checking out smoothly
An app written by people who know nothing about home improvement 1/5
By Sal004
This app is a complete waste of time written by computer geeks that know nothing about home improvement, compounded by a robot chat that adds new meaning to the word stupid! Save you script writers for ladies wear and Pokémon. Simple question what location has a 10” offset toilet in stock....
I could of gotten a quicker response and did buy calling the stores direct, Lowe’s I.T. Is a complete fail, go back and learn about the products and the people who buy them!
Scanning 3/5
By David actually
Every item I scan gets kicked out that the barcode dose not match
Can You Say Manipulated? 1/5
By DSmith8
It is hard to ignore feelings of retail manipulation when "shopping" with this app. A shopping app should make it easier for a customer to find an appropriate solution for their needs than that which probably makes the most money for Lowe’s.
Super Easy 5/5
By Headna
The site is super easy to navigate. I love that it tells you where things are located within the store
Sign in every time. 1/5
By Anonymous0000007
Fix it. Make it easier. Read “Building a Story Brand.” Search is a mixed bag.
Best HI store for homeowners & vets! 5/5
By JohnyVile
Great customer service and easiest experience for vets. They usually have what you need and will spend time finding what you want if they don’t. I had a problem with a special order and their manager (Joan I think) went way out of her way to fix the problem and even get me a free shower head in the process! They people in plumbing spent 20 mins searching for an item I wanted that I didn’t even know the name of or model type (in technical terms) and they found it for me. Specialized parking for vets and on-line pickup. I love this place and will never shop at the depot again.
Useless on iPad 1/5
By topmenworkingonit
Honestly, I’ve switched to mostly Home Depot due to their support for recent technology such as Face ID and the ten year old device named iPad. You’re still just zooming the iPhone app. Ridiculous.
You’ve lost a customer unless you’re the last resort. Meaning Home Depot, Harbor Freight, local hardware stores or Amazon doesn’t have what I need and I can’t wait for it.
Oh! And you killed Build N Grow clinics two years ago and we’re still upset about that. Congrats!
x 1/5
By Smitty Diddy
Fix you goddamn bugs or Im done shoveling money at you.
Keeps crashing 2/5
By Barkeli
The app keeps crashing!!!!!!!!!
Slow 2/5
By usgstom
Very slow shipping.Two days still not shipped????
Lacking convenience for tracking purchase history 2/5
By eweaver89
As a regular customer it is difficult to track purchases. You either must scan your “my Lowe’s card” at time of purchase, which the self-checkout scanners can’t read, requiring you to go to the single person operating a register, which there is a huge line for.
Yes, you can get a printed receipt to manually scan into the app to add it to your purchase history, but it takes sometimes more than 24 hours to become available to scan. When I’m in the middle of a project, and I need a quick trip to get an item I need, the last thing I need is to worry about where I put my receipt, when I am thinking about finishing the project at hand.
What I don’t understand is why Lowes lacks the capability of retrieving transactions based on a customers credit card information. I’ve tried to return items for which I did not have recorded in my purchase history, and a store can only look up receipts based on a credit card if you provide the exact date on which the purchase was made.
Not to advertise for their main competitor, but the “other“ big box store allows you to enter your credit card number into their app as a stored payment type, and that app automatically imports all transactions from that credit card into the app, and provides a link to a copy of the physical receipt, which includes the store number terminal number time and date of purchase.
There is no reason why Lowe’s shouldn’t be able to provide this convenience.
Filtering options are too basic 2/5
By Maverick8550
The app works fine, and I do appreciate the need for logging in every time. When running a search for something specific like a fluorescent light fixture there are no filtering options for length, bulb type, etc. it’s quite a pain. If I type in a search like “2ft fluorescent light fixture” the app will display exactly what I put in if the exact wording is in the description, but it will not show me items that have 24” or 24 inch in the description.
Items inside the store 1/5
By no1123455789
The app doesn’t tell you where the items are inside the store. The app is useless.
Format 3/5
By Chuck 04
Only appears in portrait format on iPad. Needs to be landscape also.
Why have deals of the day you can’t get? 1/5
By Ihop23947
Many times I’ll want to purchase the “deal of the day” and it’s unavailable online or in stores. Today at 8:45am it’s already not available anywhere - store or online.
Call it deal of the MORNING. Or waste of people’s time.
Why can’t you be more like Home Depot? Seriously.
Absolutely wonderful 5/5
By ANMBEM
Absolutely wonderful. Thank you so much for your help.
Good and Bad 4/5
By ThroatCrusher
PROS: Easy to scan a product to obtain accurate prices. Easy to locate products in the store, so I don’t waste time wandering the store for one item.
CONS: Quick List option is glitchy when scrolling while using the iPhone X. Placing orders is also poor.
Terrible, constantly asks for password. 1/5
By ESPN nailed it
Terrible. Every four or five times I open the app, it asks for the account password. Terrible.
Miss the in-store maps 3/5
By Timmay-65
The map of the store was an awesome feature. Saved a lot of time and helped plan a trip. Losing this feature was really frustrating.
