Terrible search engine 2/5
Ex. I type in “kitchen cabinets”, The option comes up, I tap it, then “Oops, something went wrong”. But if I take the long way by from the home page slowly tap option after option, I finally find “kitchen cabinets” same spelling as before. This happens almost every search on the app. Is there a Cookies problem with this app. I put in dimensions for a shower and then get mirrors, please fix
Order please need 4! 3/5
Need 4 !!!
SARS CoV-2 and Contactless Payments 1/5
Seriously, even with the isolation orders, social distancing, and the virus living on plastic from 48-96 hours, you really continue to not offering mobile payments?
I like the update to the app!! 5/5
The new update to the app allowing you to better search the inventory of your local store and the surrounding stores for items in stock and ready for pick up, is wonderful. In the past you could check other stores besides your local Lowes, however the new feature made it smoother to shop and find what you need when you need it and where you need it.
“Internal Service Error” 1/5
I’m unable to purchase anything in the app because I’m receiving an error when saving the billing address during checkout.
Order pick up 2/5
When placing an order to pick up. After filling out the information then saving it. A message immediately pops up saying “internal server error “.
Most items are not available to order and pickup 1/5
Appreciate the details of the Lowes products.
Garden center, Jurupa Valley, CA 5/5
I’ve had the best luck with plants when shopping at Lowe’s in Jurupa Valley. The staff are courteous and so friendly and helpful when lacing plants in my car!
Lowe’s app 2/5
I don’t like the way the app handles orders. It doesn’t tell me if my order is available for pick up at the store and there is no way to edit, change, or cancel order.
Me gusta mucho
Primarily a Lookup Item Location App 2/5
Unable to cancel or spit up orders in the app. Ordered a few items in the cart and it did not let me choose pickup/shipping methods in checkout. When I tried to cancel the order, I quickly found that you cannot cancel in the app. I had to get on my computer, log into my email, use the order link to log into the website, go to the order details, THEN finally cancel the order — just to start all over again: please add more functionality to mobile app orders.
Terrible app 1/5
Just want to buy a tiller. Should be 2 button presses. It would be for HD or zon but I made the mistake of going with the kobalt 80v tools and need a tiller. 20 min trying to check out and always “internal service error”. Uninstalled and reinstalled, phone on and off, gave up. Thought it would fix itself in a few days...nope
Lowe’s App 5/5
What a great app
It keeps track of all purchases
By Jimbob Bo bob brain
Everytime I try to use it from anywhere connected to WiFi or cellular all it will do is say “Internal Service Error”.
Back button issue on iPad Pro iOS 13.3 3/5
By Beach local call
For example, from home page I select: lighting & ceiling fans > ceiling lights > pendant lighting page(s). Upon tapping the “back” button the app goes all the way back to the home screen and not the previous page of ceiling lights. The app on my iPhone Xr
(iOS 13) works as it should by jumping back to the previous page.
What did you do? 1/5
I can’t add items to my cart. The interface makes no sense. When I try to select “in stock” sort the app freaks out. Why do businesses keep messing up perfectly good apps? Just stop. You did not make this better. You made it terrible.
This app is as bad as Lowes Customer service 1/5
There is no place to log a complaint on this app. Why do you think that is? Because there would be so many complaints, that the system would probably crash. I got screwed by Lowes 10 months ago where my family ended up living on carpet padding for a month. I was promised compensation and didn’t even get an apology. I was lied to many times and I promised to never use Lowes again. Well I guess I am the idiot because here I am 10 months later and doing a project and my wife convinced me to forgive and forget. “Give then another chance!” She said. Now here I am on a Friday night 3 days past the date I was given and my contractor starts Monday and after lying to me the last two days, now I am not going to get my tiles that I already paid for because they have shipped them to the wrong location three times. And they don’t care and are not willing to even try and help.
Was great until the most recent update 1/5
By That was rad
Now my searches always result in 0 found items - the search function is 100% broken now. Even deleting the app and reinstalling doesn’t fix the problem. I’ll come back once the app is fixed.
Can’t find products! 1/5
Every time I search a product with this app, even when predictive text comes up it says sorry, we can’t find that product. Better to go to Lowes.com.
Canceled Order 1/5
I placed an order online to pick up at store and it was canceled and I wasn’t even notified!!!!
Good. Product like the look and easy installation. The problem. Is out of 24 pieces 8 were broken and could not be used, order more than you need sac you can take the unused and broken tiles back for a credit. Recommend opening each box at the store and checking for damaged tiles before taking them home.
Drained my Apple Watch 1/5
My fault for auto-installation but wow! My Watch drained completely within 3 hours after install of this app. Finally uninstalled and back to normal. Too bad.
New update is horrible 1/5
App was awesome now it is horrible won’t load everything I try and search when it dies load says nothing matching in store. It’s absolute junk now.
Your app states that they have Charmin in the store with an aisle number. When we went to the store they said they didn’t have any. This has happened for two days now.
Easy to use and efficient! 5/5
I use this all the time to make my purchase wishlist...and then tick them off in the store, which is easy as it tells me where to find them. I also love the scan feature that I can use for things I’ve already bought to add to my list. Well done!!
Great material store to shop at 5/5
The only thing I got a problem with is that Lowe’s doesn’t carry and rebar tie wire reel I think they should invest in this product for the people that tie rebar and for people that work in the construction field
Pro Services at Brunswick, Lowe’s 5/5
By Georgetown Contractor
I am a contractor and emailed my supply list to Jay Laurent who works in Pro Services. I wanted to avoid going into the store since I’m a senior citizen and I want to practice social distancing to avoid Covid19.
Jay went out of his way to accommodate my order and pickup. He pulled all the items on my order, placed them on a cart, brought the cart outside, and loaded all the items in my truck. All I did was sign the order form outside the store.
He definitely went far beyond the normal procedures. Thanks to Jay and Lowe’s for all you did for me today.
Missing online chat support 1/5
Home Depot has excellent chat support. Expected the same from lowes.
FIX THE QUICK LIST AND RECEIPT FEATURE 1/5
I have not been able to use Quick List feature in APP for over a year now. I have asked for this to be fixed several times.
Now my purchases/receipts are not showing up.
Please fix issues. Other than that, APP is a 5 star.
They sell your email address 1/5
I downloaded the app two days ago and used an email address I’ve had for several years but never gotten mail at. Today, I started getting a ton of spam and I’m certain Lowes is the reason
Lowe’s App is a Great Tool 5/5
With the Lowe’s App on my Smart Phone I can find what I need quickly online and it’s location in the store. Coupled with the Lowe’s credit card I get a 5% discount or have interest fee payment options. Superior to Home Depot IMO.
Keeps crashing 3/5
It’s fine, but when I try to switch from my cart to my saved for later tab, the app crashes.
Needs improvement 3/5
I can’t open pictures that customers submit with their reviews.
By C. halladey
The app is so easy to use. Very user friendly easy to switch stores depending on where I’m at and my military discount is automatically added in. Very pleased
Trying to add to list 1/5
By A Dean Koontz listener
Could make it a helluva easier.
Not bad but has issues 2/5
Saved it’s do not sync with items saved via the website
Automated phone system dies not work!!!! 1/5
By All about TV
I have tried several times to speak to someone and your automated system does not connect me to anyone!!!!
Great products at a great price!! 5/5
I’d highly recommend Lowe’s to anyone! Their app is also easy to use which I appreciate! They have a wide selection of high quality merchandise.
Review customer service outstanding 4/5
I would like to give Beth in customer service for being patient, going up and beyond duty. Straighten out my order and provided sole attention to my issue. I thank her for her service.
Return to stock button 1/5
There should be a button to alert customers when an out of stock item is back in stock.
Usually had internal failures. Even when at a store. Usually I just go to THDs app.
By longview 03
I can not get to home page It will only find me a store.
One star for the insufficient and incorrect information provided 1/5
The idea for the Lowes app is very good, but the information provided for the items in many cases is insufficient and/or incorrect in respect to product location and/or basic characteristics that are defining the product it self. Fore instance you can see that set of hole saws is manufacturer by .... , but the diameter is not provided ... now how would i know whether to order it or not if i don’t know if it does the job ?!? It is the same case with many other products
Used to work fine 3/5
I’ve used the app for some time, but lately the search function isn’t working. No matter what you search for, you get a message that the item isn’t found.
Best Buy in town. 5/5
By New Florida User
Lowes allways has what I need either at the store on online. The prices are usually better than elsewhere plus you can use your Lowes card and receive an extra 5% off; some days an extra 10% off. That makes it the Best Buy in town for what they sell.
No pics for cart items and frequently deletes cart 1/5
Helps me not to spend money here. I’ve taken a lot of time to research items to then attempt to purchase only to find the cart contents have been deleted. Now it seems to keep the contents, but they have no pics and no labels. Mystery $1200 cart. My “saved items” cart has a normal presentation.
Items in store dont show on app 3/5
By Yolanda A Alaniz
I buy certain items in store but they don't show up in the app. These certain items Lowe's stores in my area, one store carries them and another doesn't. Not consistent.
Internal Service Error 2/5
Can’t add a billing address without getting an internal service error, so it’s unusable for ordering.