Horrid glitches in app. Select your billing address! 1/5
Had to get on with customer service to figure out how to place an orderDespite being logged into my account already. She asked if I selected my billing address. That is the most awkward requirement. Despite being logged into my account already and having my address already pre-populated it required me to select my billing address. That was completely not intuitive.Additionally when I was having the problem I downloaded and updated the app. Now I can’t even get anything to add into my cart! Had to download the app and use my husbands phone even after restarting. We both have iPhone 8.
The chat feature is also forward it illustrates a small paper airplane to indicate that you’re sending the message however that button doesn’t even work! It worked maybe every fifth time. I had to hit return instead. Really unhappy that I spent about 45 minutes trying to place an order.
App not taking payment. Struggles with cart 1/5
First attempt would not let me add items to card. Close app reopen. Can add to cart go to checkout and doesn't let me submit order
I absolutely love this store in Corpus Christi, Texas
Doesn’t let you know it’s not working 1/5
Made an online order for curbside pickup. Got notified it was ready to pick up. Went to the store and checked in with this app. Entered which slot I was parked in along with description of my car (the order number automatically carried over). Got reply from app that my order would be out “shortly”. After 1/2 hour called the store only to find out they had never gotten my info from the app. Went back to check in the app - yup I had done everything correctly and it was still saying my stuff would be delivered to my car “shortly”. Will only do pickup by calling the store from now on cause this app is worse than useless.
Just get “internal Service error” with app 1/5
By sunny trails
When I try to enter my login it says user email password invalid. So when I use “forgot my password” enter my email I get
“Internal service error”. I have no trouble with online lowes credit card account, just the iphone app. Only reason I got app was to not have to carry the credit card around.
Ive tried Lowes customer care online, they suggest I call on the phone to customer care as human there cannot help or switch me to someone who can. Ive deleted and reinstalled the app several times per online chat only recommendation.
When call by phone there is no app help option nor ability to ever reach a human. When i select credit card option there is no app help and select other, then it takes me back to the beginning of the telephone tree. Its an endless loop. I go to store, they only suggest I call customer care. Agh!!! Mindless drone idiots!
I must say Lowes got the customer care from
Hell in that if the bots do not accept there may be an IT issue and Customer Care system does not care option ever for humans with any ability to talk.
MyLowes card 1/5
By Picky Lyn
MyLowes card all of a sudden quit working about 3 yrs ago. Went through several associates trying to fix but to no avail. Lost all my history attached to this card.
Today I picked up a new MyLowes Apple & had no luck because it still has my old email & password attached to the card that doesn’t work. I called the # on the application for assistance. The associate didn’t or couldn’t help me get a new account. SCREW IT!!!
Can’t change username 1/5
By Mechanic Shop
I have bought a lot of items from here and they all are still working find and have been for years. Thanks Lowe’s for all your hard work.
Doesn’t work. Just like their employees. 1/5
The app won’t allow me to add ANYTHING to my cart. I’m just about done with Lowe’s.
Only works in portrait mode and not accurate 4/5
Please get off your lazy butts and make this app work in landscape mode as all of us use iPads and have to hold them sideways!!! Home Depot app works in both modes automatically and they are kicking your butts. If I have to do work on an app, I select Home Depot and Lowes is loosing my business!!! Are your developers new to this business???? OK they did it. It now works in landscape or portrait mode, so I have added stars to the review. It is a useful app and I even see Lowes employees using it to find things in the store.
New update needs to be fixed 1/5
Cant add any items to the cart since the latest app update. Please fix ASAP
Good features and a new(?) bug 4/5
Stuff I love:
Tells me what’s in my local store. Usually correct!
Pops up my MyLowes card on my welcome screen when I get the store.
Tells me where the stuff I’m looking for is in the store. Almost always correct!
Reviews are there, but the reviewers’ review text disappears when I start to scroll. Stars aren’t helpful without the story, all y’all.
Had to reinstall 4/5
App was working fine until the latest update. After that, it would not add anything to the cart at all. Uninstalled, reinstalled and it is now working fine. Gave it 4 starts because we should not be having these kind of issues after an update.
Needs 1 Basic Feature 4/5
I absolutely love this app except for one thing. I wish they would implement a search feature in your order history. Other than that, it’s great!
Shopping online with Lowe’s 5/5
Lowe’s app is quick and easy to use. I like being able to check for in store items as well as items to order - as I noted - so easy!
Bugs bugs bugs 1/5
Please fix can’t add items to cart nor save for later items.
Wanted to give ⭐️⭐️⭐️⭐️⭐️ , but . . . 3/5
This is a great app, and it is so intuitive. But, I believe the recent update has issues. I’m no longer able to add items to the cart to place orders. Please fix ASAP. I’ll re-rate after the issue is resolved.
Murray Lowe’s 1/5
Always out of stock when I need something. I been waiting for them to get mdf sheets for 4 months now and I don’t even think they have any ordered
Nothing But a Link to the Website 1/5
By Carolina Canine
I got this app for the aisle map but that feature is not available or does not work. Tried to use chat to find out why no aisle map as advertised. It says will be several minutes before they respond. Waited and waited. No different than emailing but the app does not offer email. Maybe if you sign up with My Lowe’s account instead of using as guest it is better but that should be clear.
Search options 3/5
I do not like fact that I can’t do a search in my orders and purchases.
Curbside notification fails silently 1/5
If there’s a communication error between the server and the store, you aren’t notified; I sat outside for some time before giving up and calling the store.
The store was properly apologetic - no problem there - but that kind of silent failure isn’t okay.
Terrible app 1/5
By app- crap
Site is slow and search is horrible.....
Can’t add it I’m to cart 1/5
Won’t add items to my cart. They pay someone to sit in the parking lot and doing nothing. No one help you find anything in the store. Sure hard to buy anything from Lowe’s.
Ok app 4/5
Just started using this app, so still figuring it out. First thing I wish it had is a separate list or lists to put items we may want to buy. But at a later date. Like Amazon has, so I can put whatever in a list and not have to go back and hunt for it later when I’m ready to buy. It’s a big help and time saver to have a custom list rather than adding everything to your cart and letting it just sit there and not buying it right away!
Check inventory before you drive 5/5
It’s great to see if and what’s in stock before you make the trip. Speeds up your shopping experience
App is currently broken 1/5
Items can’t add to cart. Mobile website works. App is broken atm
Battery purchase 4/5
By Baby duck 55
Would have been a 5 if the batteries I wanted would have been in stock.
App no longer supports online orders 1/5
Ever since the latest update, the app will not accept online orders. It’s basically useless.
How to add military discount? 3/5
By Ayreona's Mom
I want to shop online but every time I go to check out there’s no way of knowing how I can add my military discount so I never end up buying online. Plus shipping is always double since there’s no local lowe’s so it’s a double loss for me.
Mobile App not working. 1/5
I used to be able to logon with my mobile app but every time I try it tells me either my password or my ID is not correct. The website in the browser my works fine with email and password but not the app. I have tried to uninstall and reinstall them multiple times without any success. I need help with this issue.
Lowe’s you need to fix this app! 2/5
Lowe’s you need to fix this app, it is costing you money! I always look at an item at Lowe’s first, you offer a military discount and most of the time I don’t wait to wait like I have to with Amazon or Walmart. But I have gave up and went to Amazon or Walmart several times because of your buggy app and website. I have over 100 apps installed on my phone and this one, by far, is the buggiest and biggest pain to use.
The app constantly logs me out, even in the middle of shopping. Half the time when you try to add something to your cart you just get the spinning wheel. Half the time when you click on the cart icon at the bottom you just get the spinning wheel. There is no continuity between the Lowe’s app and the Lowe’s website. An item will show out of stock and unable to ship to store or ship to home in the app but if you go to the website you can ship to either, or vice versa.
Your ship to home and ship to store is ridiculous too. How can item, that is normally in stock or even in stock at another store, not be ordered for ship to store? But I can call my local Lowe’s and they can order it for pick up! There are tons of items like this. Or how can an item be available to order for truck delivery for $75 but cannot be ordered for store pickup? Does it not have to go to the store to be delivered by truck?
These issues are costing you money. I know in the last year these issues have cost you $1500-2000 from me. And I seriously doubt I’m the only person that has these issues or that has got some where else because of them.
Getting worse 1/5
The app is getting much worse lately. I can not even change the store location easily.
Directory map removed 2/5
I used to use it all the time, loved that aspect of their app. Why was it removed? Pointless putting isle numbers on parts if we can’t find the stores directory... even if all Lowe’s at the same floor plans, the common customer won’t know what isles what.
Home Depot it is.
This is a good app. It works well. 5/5
I have no complaints with it.
Useful but search is awful 3/5
By Joshua IV
The inventory and pricing seems to stay current which is great.
The Aisle location is very helpful.
Purchasing and checkout is a fairly simple process.
The search is awful. You can’t just type common terms like 4x4 lumber and expect the right results. I find myself having to match the title with the format 4-in x 4-in and even then each item title is often different so you still don’t always get the right result.
Wont add anything to cart.
When i go to cart app crashes/closes
Cancel order for one store 2/5
My second item was not available at my store so I looked for another store for both parts. I couldn’t figure out how to cancel the first one. Clunky. The BOT helper was not helpful.
Website is better 1/5
Provides little value over website.
App sometimes unable to add to order.
Curbside pickup didn’t work. Email says you’ll be able to use the app to say you’re there, but it didn’t work. No option available to say I’m there for curbside pickup.
No support for Apple Pay. Needs manual entry of credit card.
Search is poor.
Quick save 2/5
Not able to quick save anything
Horrible experience 1/5
We placed an order for curbside pickup. When we arrived, the store would not answer their phone. We found an employee in the parking lot and gave her the order number, and she said someone would bring out the order. A half hour later we left without our order. Then a charge for $180 appeared on our credit card. We attempted to work with Lowe’s executive support to get this issue resolved but they wouldn’t help, so we had to dispute the charge with our bank instead.
A truly horrible experience. We shop at Home Depot now.
It won’t let me create an account! 1/5
So I downloaded the app and go to create an account. I fill in my information and then go to click the "create account" button. The "create account" button does not light up and it's not clickable. I have repeatedly this process several time, I've tried force closing the app and everything. Nothing works. Maybe Home Depot has an app thst works...
Where is the ready for pu button? 1/5
By Mej 2015
Order status email and parking signs at lowes all say you can check in online and / or let them know when you are on the way. I cannot find anything in the app that lets me do this.
Inaccurate Inventory 1/5
Multiple times the item I was looking for showed in stock, but there were none actually in the store. The app showed 16 in stock, but store had none.
Hire someone new to do your tech 1/5
I received an email saying I could use the app to pay with my Lowe’s card. Ultimately you can but even with Face ID I have to enter my zip code and last four of my SS. After that the clerk has to enter my first and last name in the computer to complete the transaction. This is totally unnecessary and results in a poor experience.
After all the difficultly your website had remembering addresses last year, another sad shopping experience, it’s time to find new IT or go the way of Handy Dan’s.
Company name is spelled wrong 1/5
Ya spelled "Companies" as "Companie's".
Address doesn’t load 3/5
Tried 3 times to get my address ‘saved’ & was not successful D66Lo
App ok - service isn’t 1/5
By missing Huff
the app works as it should, the problem is that items you order take so long to process that the app becomes pointless. or as in my last two cases the item becomes unavailable. you can call customer service but will just sit on hold.
gave it one star because you can’t give a zero.
save your time and agitation, shop home depot or your local hardware.
Laura Adams DAVE United States Navy 5/5
By sunshine 1961 Long Beach
I love this store they have just about anything c from A-to-Z. Just be sure to ask if it item can be delivered don’t assume anything, I did it caused a few problems but everything was all good.
The people are all friendly and helpful just be sure to have time to look around because it it will take a while there’s a lot to see‼️‼️‼️