Sales People 5/5
By cceffy
Travis. De’Asia and Shekelia were very helpful.
You need more employee's like them
Rate them 10 Star Employees
Not easy finding departments. Need sidingO 1/5
By Jackie Ab
Oh well I’ll try home democrats
Worst app ever 1/5
By mantenobliss
Installed and removed this app several times over the last year … it never opens up past the blue screen with Lowes logo … I'm better off just googling Lowes and shopping that way than wasting time with an app that never opens
Out of stock when it’s not 1/5
By Paul Deninooo
Item says out of stock even though 1 is available on the shelf sometimes shows 1 available but 3 are on the shelf why is it not reporting correct on hand counts please fix this and clearance prices don’t always show like they’re suppose to it can show full price for an item but it’s on clearance in the store. App has become sluggish and slow checking for inventory sometimes doesn’t work and can’t recognize the city/state or zip.
Pros, unusable 1/5
By Shadow aster
It worked fine for years, then I unpgraded to Lowe’s for pros and when signed in the app is now completely unusable. Can’t tap on anything, navigate nothing. Completely unresponsive. What happened? This issue is pushing me closer and closer to just taking my business to HD
Lowe’s website is horrible 1/5
By badlowes
I try not to shop online very difficult to shop at Lowe’s they keep popping up in your face insisting that they try and help you when you’re trying to shop
Lowes in St. C is A #1 5/5
By Dutch0927
This lowes is packed full of good merchandise and knowledge, friendly sales people who bend over backwards to help. It’s well worth the trip to St. Clairsville, OH.
HUGE inventory/clearance FAIL 1/5
By Tech 238
Too many items aren’t recognized when scanning the barcode. Also, when filtering clearance items to see what is available in my store, the error message “we’re sorry, we couldn’t find any matches for “4294684028” is given. This has been happening for MONTHS now.
UPDATE: Who messed with the bar code scanner??? It used to almost identify the product before you scanned it. Now it takes seconds (instead of a split second) to identify a bar code - if it even does. Often it doesn’t even recognize common items in the store.
HUGE FAIL.
Love the convenience 5/5
By queenie3759
Shopping online love shopping online so convenience I love that I don’t have to get out of the car because I’m in my relaxed clothes.
Bugs when iPhone in zoomed display mode 3/5
By benfishbus
The left side of the Lists view in this app are cut off when using “zoomed” display mode on iPhone. Makes it extremely difficult to manage list items.
I do like the improvements to lists and more inclusion of the Lowe’s store credit card.
worst refund for online order 1/5
By disgruntled return
Waited 40 Minutes!! No one at Customer service could figure how to refund online order and the store manager had to call Lowes customer service to find out. Got my refund but took too long.
The worst app ever 1/5
By Wassssupp!
I’d do much rather shop online with Home Depot. You’re so restricted while shopping on this app. You’re better off deleting the app & just shop online. It’s horrible. It would help to if you guys had more interaction with orders. Pretty much you get it when you get it. Another thing is your inventory should be made available to your customers. Can’t trust anything on either your app or the website. Get your stuff together. Seriously
Saving items does not work 1/5
By What's the problem apple?
This app has taken a crap because you cannot save items anymore to your lists. It is terrible trying to find certain products through the search again on this app. Whoever is the engineer is to this app really needs to get this fixed for the loyal customers of Lowe’s
Update:
As of June 17th, 2022 the saving feature to “lists” still has not been fixed.
Unreliable, app never works and as of recently just crashes won’t open not that it worked anyway. 1/5
By 63LAG
App never works when I’m at the store.
Useless 1/5
By Scrapper55
I have lowes credit card and shop here almost exclusively both in store and online. The latest update supposedly allows you to use your card through the app but it won’t let me do that. Also almost none of my purchases show up in my account. NONE of my in store purchases are there. They have to look up my receipt in person using my physical card in the store.
Very slow 2/5
By T. Englert
This app is painfully slow. It does not function properly in dark mode. And, it’s not very user friendly, especially when trying to find products that are in stock at the store and on the shelf where it says it is.
App is Useless 2/5
By DC Nicks
I have the most current IOS, an latest Apple iPhone, and your app refuses to load. It stays in launch screen only. I’ve deleted and reinstalled repeatedly with no success. I wanted to make a purchase. Lost sale.
Allow immediate shortcut to local store website in lieu of s 1/5
By kiuylopx
In lieu of store map and phone
Also nicknames are taken so much this survey just wastes my time
Can’t open app 1/5
By Texan72always
Have deleted and reloaded, but the app will not open.
Unusably bad - slow and stuttery 2/5
By Nathan218
This app is egregiously slow - scrolling stutters, jumping from one page into the next hangs for seconds, force closing and reopening yields little to no improvement. No other app behaves this poorly on my otherwise-snappy phone. Hopefully the developers will address the problems with this app and allow it to better function.
Rendered useless 1/5
By Livedogcurtis
Since the last two recent updates, the app has been rendered useless. I can’t login. It says access denied. Whatever I search comes up saying can’t find any matches. Even things I know there should be a match.
App does not work 1/5
By !?,.00
This app does not work. All I get when I open it is a blue screen with Lowes across the middle of the screen. Will not open at all.
Unreal 1/5
By 119sad
2 of us have tried to call store ALL DAY no answer , sad, sorry , and inexcusable
Horrible 1/5
By michelle obamas a man
App is horrible and never works correctly
Totally failed 1/5
By Chun fai lam
Who designed the app ?
Who approved the app ?
One of the worst shopping experience.
I am shopping for a 50 gallon gas water heater, just search it on lowes app and compare with homedepot. They are well organized, easy for customer to set right filters ( size, warranty, type) to pick the right product.
Luigi Fremont Lowes 5/5
By Billy0820
Fremont lowes has great customer service if you need to find anything see Luigi he is a great asset to this establishment.
Halfbreed41 5/5
By Jacob's Grandpa
06/07/2022; What I like about this Lowes store, if I order something, I get good quality products. I am a 81 year old homeowner that uses curb side pick up a lot. If I order 6 or 7 pieces of lumber, I get good usable lumber, not scraps.
Seriously Outdated 1/5
By xClassyQ
This app needs a major overhaul. Every other major store’s app lets you have total control over your placed orders — you can cancel/reschedule, edit, etc. I’ve been trying all day to get a pickup order canceled because they don’t have some of the items I’ve requested and I don’t want the other ones to just sit forever. They do not allow the customer service reps on the team to cancel the order for you, you have to call the store and wait an hour to speak to someone who can figure it out. Seriously, do better Lowes.
Not a good shopping app 1/5
By 🎾🏀🏈🏉⚽︎⚽🏐⚾️-er
Using it to make online orders for pickups and they take days for in store in stock things. The one thing that needed shipping to store estimated May 29th delivery (week wait time from order) and its now June 6 and nobody seems to be able to tell me when it might ship.
Their online chat support this app guides you to is an iMessage bot that is totally useless.
Going to be ordering this stuff off Amazon from here on out.
Worthless 1/5
By BiggThumbs
The store map is a year old. The inventory doesn't match. It's always a waste of time to try. The associate just said, "it's Lowe's." as if I shouldn't be suprised.
Allot of work 2 do 1/5
By Jknapp78
Spent 45 mins on 1 return , app & web bowser had limited info about purchases , unlike orange place app that has all the relevant data , even a picture of the receipt from instore purchases! Help chat no help , help line closed so help their, this doesn’t help the weekend warriors a bit!
So broken hasn’t worked for months 1/5
By Panda0802
Whatever chimpanzees are doing app development for lowes seriously need reschooling. For months now, despite numerous updates, for both my iPhone and the app, every time I try to log in it errors out. I’ve checked and rechecked my credentials and I even get an error when trying to reset the password. Funnily enough I have no issues logging in via the website using the exact same login and password. Evidently Lowes is intent on going out of business because I’m confident I’m not the only person experiencing this issue.
Gracias 5/5
By black sark
Sus precios son estupendos y siempre encuentras todo lo que necesitas gracias Lowe’s
Crummy AP 1/5
By jester7653
The ap does not recognize a valid zip code. It will not allow me to register. What gives? Before I deleted and downloaded a previous version it would not show results for things like “oil” or “wet dry vac”. Seriously a big disappointed. Seems like Lowes is definitely low when it comes to usability.
Lawn mower 1/5
By zzzzrod
Always out of stock on every other thing
App 1/5
By Qwerty;{
App is not working. Will see if Home Depot is better. If their app works will stick with them.
Veterans don’t sign up for MVP 1/5
By Conserned Veteran
Would like to give no stars for the guy in the paint department that signed me up for the MVP. I’m a veteran and can no longer use my veterans discount . I specifically told him don’t mess with my discount and he did… The purchase I made never made it to the MVP program or any of the purchases since. I can not be removed from MVP! I have tried!
Once your signed up you can’t be removed and it wipes your veterans discount out! Beware of the MVP, if your a contractor I get it, but if your the average person shopping it doesn’t make sense….. I have now stopped shopping at Lowe’s.
Purchase History Downgrade 2/5
By Gshumpert
Are used to be able to scan the barcode on my receipt and add the transaction to my purchase history. A few updates ago that changed. Now the only way to add to the purchase history is to type in the transaction code with the date in the store number. I have a Lowe’s card tied to my account; So why doesn’t the app recognize this relationship and automatically put my purchases in my purchase history? Home Depot does this with any credit card.
Annoying Ads 1/5
By wyerock
Search for paint related items and you get an ad that takes half the screen. It occasionally sticks to the top of the list but bounces around and covers half the display. Terrible UX, not worth using.
Garbage 1/5
By karld22
I’ve wasted too much gas trusting that items are in stock because of this app. Same issue with curbside pickup. I order an item at a specific store, where it says it is in stock…they then change the store to a different location. They send an email notifying you of the change, but it is in small print and not emphasized within the email. Just go to Home Depot; they’ll have what you need in stock.
Useless 1/5
By C90 rider
I used to be able to open the ap and browse from home. Recently the ap does not even acknowledge the very store I am standing in. Look like I am heading to Hone Depot. At least I can pull up their stores on their ap to see if they have what I need.
Skipping screen 2/5
By SupaTMan
The screen skips all over when you scroll up and down now and it really hurt your eyes so it makes me not want to use it. This is the latest update on 5/29/22
Soooooooooooooooooo sluggish 1/5
By Fxahdkdfsknefuvuibjhbvef
Omg that app is so sluggish on my iPhone 12.....The Home Depot app is super fast!
My Account is Blocked and No One To Reach 1/5
By Delaware Teacher
My orders won’t go through, and there is no option to chat with anyone, call anyone or visit the store for help. I am unable to place orders for merchandise using this app.
Garbage 1/5
By MaconTime
Trying to sign in at checkout with $200 in merchandise. E-mail good, password good the Sign- in sat there disabled. Tried for 10 minutes. Huge line behind me. Told the cashier to void it and walked out. Worked in the parking lot. By then I was on my way to Home Depot.
Saved lists don’t work anymore 2/5
By Cacci413
I used to like this app. Now I can’t access the stuff I’ve saved to my lists. It shows it’s saved and shows the pictures of what I’ve saved, but when I click on the list it says I don’t have anything saved. It’s been like this for a few months now.
Only Good for Shopping 2/5
By BR the Original
You can shop with no problem and if you purchase through the app you can get a detailed receipt. If you use your Lowes credit card at the store, the app will only show the date and total with is utterly useless. Why not show what I purchased?! I have merchandise I need to return and I lost my receipt and wouldn't you know it I can't tell which receipt was used to purchase the item because there's no details just totals.
Veteran’s Discount 5/5
By Applox34
Thank you for this and was so easy to sign up as a veteran. Thank you.
The app is fine. The MyLowes card ,when added to the wallet, not so much. 3/5
By pj62775
The app works good for me. My only problem is when adding the MyLowes card to Apple Wallet the barcodes are different and it doesn’t work. I can use my MyLowes card from the app just fine. Not sure if this is an Apple issue or a Lowes issue.
