Updating app 3/5
By 123hi5
For the past month or so app promted me to update to an older app but does not allow me. So app does not work for me.
Suggestions 3/5
By NelsonSnow
Love the stores, at least 5 we use, we’re probably one of their first percentiles in our local industry on supporting there. App needs some time to mature tho. 1/2 the time I call about an online order I get that “Oh, you ordered online” type feeling from them, sometimes exact words.
Couple things. 1. Couldn’t select the option of curbside pickup at checkout, the locker use with our quantities defeats the tech there, but it’s default….. 2. Couldn’t find general coverage in specs on engineered flooring/ love the label shots but their often blurry. Help us continue our support, our State economy and image salivates on it. 3. Orders give no ready status email info 1/2 the time, and products are transferred to other stores out of the range of our projects. Costing us more in gas/ time/$. The last time an order was transferred for stock, the third item was out of stock.
Forcing me to reveal my location to use is a fail 1/5
By JMC_01010
I will not use an app that only works if I reveal my location. Android did not require this reveal, iOS shouldn’t either. I will not shop Lowes while this remains a requirement to browse the app.
Quick list doesn’t work anymore 1/5
By nym468
Can’t save to the quick list anymore
Doesn’t allow me ad items to cart what’s the point 1/5
By JJorge4
App doesn’t work for buying just good
For viewing at this point
Misinformation and Dead end searches 1/5
By $Fubar$
You cannot find out how to find and order a Kobalt 20” blade for 40v mower, or compatibility with other brands. Using the Lowes web site I ordered a 20” blade and got a two-pack of 10” blades. The correct blade has two chevrons, and the only blade one can find anywhere with that unique configuration is listed as a 21” Kobalt blade. I ordered one, and it did was a different configuration, so both listings are screwed up everywhere (Kobalt, Lowes, Amazon). Read the reviews on Amazon.
App is hit or miss 1/5
By D. Madge
This app is hit or miss on whether it wants to work or not but majority of the time it doesn’t work he usually wants you to login and then once you enter your correct login and password it tells you it’s invalid and unable to log you in! But yet I enter that same information on my PC and I magically get logged in I’m using an iPhone 12 pro and Face ID and it saying my face is not the correct face for my password. And trying to just look for an item that you’re interested in purchasing it it’s almost a nightmare, because it hardly loads anything up!
Low prices !! 5/5
By 4ojos!
I like that, low prices!!
Cannot download on i-12 mini 1/5
By Alpha-Breeze
I cannot download when I click download button it just blinks and nothing downloads.
PLEASE FIX THIS.
Adding receipts on app 1/5
By bdusiskdnjdsu73836268
Unable to add in store purchases on app when scanning receipts or even when trying to enter it manually has never worked always says try in 24 hrs
Best store ever! 5/5
By HurleyisBurley
Lowes always has what I need, the store associates are very helpful and polite. The store always looks great and I enjoy the seasonal displays.
Apple Pay 2/5
By idavidram95
Needs Apple Pay
Can’t even use 1/5
By Tyler_McNeal
With the upgrade for 14 OS, I can’t even use the Lowe’s app on my iPhone 8. It tells me to download the latest version but I can’t because I would need a new phone. I can’t even bypass the pop up that comes up on your app. Please fix this so I can still use your app
Great improvements 5/5
By Ashh1234567
I’ve been a long time customer and never used mobile app. Once I start using it, everything seems to be in place and easy to find. Order checkout is super simple - Good job Lowe’s
Useless 1/5
By Nevrlrn
Forget scanning receipts into the app for returns. Store will not accept proof of purchase on app. Will claim they “can’t find it” No copy of receipt in app. Other apps like Home Depot and Walmart offer this.
Love Lowes 5/5
By MMAR Construction
Forget the other big retailers!
My tool place 5/5
By indianway
I enjoy the variety of tools and other things I need to get things done at home. Awesome place to shop, was there the other day and found all the Christmas decorations we needed for the holidays.awesome place.
Customer service very POOR!!! 1/5
By Nonyabz
I’ll try to call ahead and get a estimate on a die grinder and a tool section and for eight minutes no one answered the phone by the time I got there steel they did not have the dog grinder on site I wasted all that time to get ahead on something that I got disappointment on
Forced to update app 1/5
By 123096?(5
I’ve used Lowes app and purchased from Lowes for 15 years. Now, before I can use the app they are requiring I update my iPhone to IOS 14. I don’t want to update. So I just deleted the app. I went to Home Depot app, update their app with my 13.3.1 IOS system. Placed a lumber order for $1,457.99. Went and picked it up. HD will get my business until this problem is fixed. I spent over 1 and 1/2 hours on phone with Lowes tech support and thought problem was solved. Nope. Tech support was great by the way.
Great app when it was working 1/5
By 21SAR42
Since the weekend I have not been able to use the app. It keeps telling me that it’s the internal server. I’m completely locked out.
Malfunction 1/5
By A.L0912
The app has been down for more than 2 weeks. It tells me there’s an update, but it’s already been updated. I almost missed a payment, making me late! What is going on. I have an iphone, for reference
Damned updates 1/5
By parker county tx buckaroo
I cannot use the app because I use a older version and after repeated attempts of deleting the app and reloading it, I still cannot use the app because of the damned prompt that says to have a better experience, please use newest version. How about no. I like the version I have and I want to get rid of the damned prompt.
App update for 14.0 1/5
By RodHair
This app does not work with my iOS 13.7. The previous app that I was using says to go to App Store for update, but now blocks any use of the previous app I had. This is a technical failure since I can no longer use my Lowe’s app. Home Depot is now my app for purchasing items I previously purchased from Lowe’s.
App problem 1/5
By jbalderson
My Lowe’s app will not open!! Why?
Why you keep crashing? 2/5
By StreamMe1
I am just simply viewing items to buy and the app just crashes, no updates available
American Icon 5/5
By Kashbmaryd
If you love living in America, having a family, and doing things that make you happy, Lowe’s was tailor made for you. The products and supplies they sell are inspiring. Wood for flooring and shelves, plumbing products, and other countless items make this a great place to shop at. Furthermore, the service from the employees (particularly floor people) make this one of the all-around greatest places to shop and dream at. I’ll always be a fan.
WTH 1/5
By jjaalleessaa
Everything is out of stock😑
Frustrated home improver 1/5
By CYTM
I can’t use the app because I don’t have the requirements on my phone. I’m in the process of remodeling 4 homes. I guess we will go to Home Depot and other competitors.
Cart 1/5
By Reformeddavid
Items placed in cart are not there when I go to cart to check out!
Perfect for tracking your orders 5/5
By Paulie AA
It found a order that I bought 2 years ago that I needed to replace
Garbage, don’t use 1/5
By AppStoreNicknamesStink
Often wrong about whether something is in stock. Also often wrong about item location (aisle). These are inexcusable. Linking the app to the inventory database is elementary, how can it be so wrong?
Can’t sign in to the latest update 1/5
By Eschew obfuscation
Ever since you updated to the latest version, I can’t sign in in IOS. Tried deleting the app and downloading it again, no difference. Help!
Review 1/5
By smoa11
App needs ability to direct which promotion you want to apply credit card payment. Very inconvenient to go through customer service every month & this review has been hard to submit… Won’t let me submit my review. All nicknames are taken??? This is my 15th attempt.
Is Okay…but no way to use military discount 3/5
By asjf;oaiejfsajne
The app is pretty good for a quick order or just looking to see what’s available. Using your military discount is a nightmare though. Every time I place an in-store pickup the app won’t let me use my military discount and getting it through the store is pretty near impossible - unless you want to come back to the store the next day. There has got to be a way to make this feature available online (since my phone number is tied to myLowes account - which shows my service).
Get rid of the pop up 2/5
By Jim Sliger
When I get on the app, a stupid Lowes add pops up. Really annoying.
The worst 1/5
By Reensjp
Lowes needs to work on their app, badly. I hate to say it, but Home Depot’s app is SO much better, and easier to use. Considering how much we shop from home now, it would be great if Lowes got their act together and improved the ability to use their app. I find that more often than not, I end up just going to Depot, or elsewhere, simply because I can’t easily find what I need on the Lowes app.
Awesome delivery service! 5/5
By Jewels_W
I had preferred an 18cu ft freezer/refrigerator through Home Depot. Was supposed to be delivered w/n 6-7 days. The eve before delivery received a call/voicemail & email that they had to cancel/refund my online order because the didn’t have anymore in stock. Ordered one through Lowe’s and amazingly was able to get it delivered w/n 2Days! Service crew were awesome & super nice!
Waste of phone space 1/5
By shastablvd
Ridiculous update doesn’t work with my iOS. Not upgrading my iOS so this app is going in the trash. Home Depot app works just fine and is across the street from the Lowes so guess that’s where I will be shopping.
Endless update loop 2/5
By Susan3457433677
I used to like this app, but it no longer works on my iPhone. There is an endless loop telling me to update on the App Store and when I do, it opens the app telling me to go to the App Store to update. Hoping someone fixes the bug.
Doesn’t work. Can’t update loop. 1/5
By notapplefanboy
App installed but complains about needing to update. App Store just says open and can’t update. Useless app. Better to use web browser instead or another store that works.
Urg 1/5
By JTimchal
You can’t make a payment
Bad order 1/5
By JimnJazz
After i place an order it says the item is no longer in stock!
App is glitchy. 3/5
By Stephc30
I shop at Lowe’s often, but I find the app always has glitches. I add items to my cart a I can see the number of items in the cart, then I click on the cart and it says the cart is empty. I keep adding, see the number go up, then it’s empty. I can’t figure this one out. Also, adding items to my favorites list almost ever works anymore. Just go into the store.
App will not show quantity on the shelf. What can’t the app tell me this? Sad 1/5
By nothappywithLowes
Lowe’s app will not show quality. Really?!? This is stupid.I just drove 45 minutes only to have an associate tell me that it’s not in stock. Why can’t the app just tell me how many are in stock? We can put a man on the moon but we can’t have an app that tells us how many 2 x 8 joist hangers are in the store? This is stupid
Well That’s Not Good 1/5
By Smittybuilt87
Still not working 11/18/21
Hey DEVELOPERS can you fix this freaking mess??!!
I’ve used the Lowes app on a weekly basis sometimes daily when looking for particular items in stock at the several stores on my route home. I also use the app for product locator ie. aisle, bay, etc.
Now I cannot update the app because I will not update my iOS. App Store says to install previous version but I cannot, when I try I just get a loop of “upgrade iOS, or download older version.” I only shop at Lowe’s for tools and garden/yard supplies.
Maybe the Home Depot App will work.
New version 1/5
By sssssssaaaaaaammmmm
Will not let me open app because it directs me back to App Store for newer version
Love it! 5/5
By winkwink;)
🤦🏻🏃♀️
Lowes app 3/5
By aeb1987432
The app isn’t working, it sometimes doesn’t allow me to search my store. And when I do pick up, if it’s “offline” I can’t mark I’ve arrived for store pick up.
Beware shipping 3/5
By Jack3469643
It only takes one time, but I was ordering quite a bit of stuff frequently for pick up in store. One item I had apparently selected was not in store and it defaulted to shipping it to my home. If you don’t catch this it’s gonna cost you $65 to ship a $7 item. Its also common for items to not be in stock and it to be partially filled.
Edit: I changed my rating after I was assisted in the store.
