Items not in stock 2/5
I almost never write reviews, but there is one flaw in this app that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find the app pretty useful overall, and the ability to find and pay for items on the app and have them ready for pickup is really handy. My HUGE problem with the app however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out.
Terrible search engine 1/5
By tried and failed
Nearly impossible to find things using the search function easier to search on google including lowes in the keywords and returning to the app once you know the item number total garbage.
Ya g un 2/5
By I'm idix s in CC
Lowe’s app 1/5
Good luck finding size and color in the products
Others have already left negative reviews about this issue too.
Still Waiting 1/5
By BUBBA SBSJRYAN
On the Memorial Day Weekend my wife and I bought a new over the range microwave and a new slide in stove. We didn’t care about waiting a month for the delivery.
So the day before the delivery we called and confirmed that we were on the list of delivery’s the next day. To get ready for the new product’s my son and I removed the old and put them into the garage. The next day we didn’t get our new appliances and we didn’t even get a phone call .
So we called the next day and found that LOWES had sold our stove and microwave. And they didn’t have anymore in stock . So the sales person said they would up grade us on the stove but downgrade us on the microwave. We were okay with that and the sales person said it would take another week.
A week goes bye and today we get NO PHONE CALL! We have no stove and no microwave. Thank goodness I have a BBQ . But my family is getting really tired of hamburgers and hot dogs. We are STILL WAITING. I CAN ALWAYS GET MY MONEY BACK. BUT I WILL STILL HAVE NO STOVE AND MICROWAVE! And NO PHONE CALL!
Store location 4/5
Can’t change store location
Good app, but deceiving 3/5
The app is a pleasant interface with intuitive design. Ordering online is easy, but do not trust the inventory and availability of items. So far, two orders and half the items cancelled because of poor inventory tracking. I appreciate Lowe’s Customer Service team notifying me in advance of my drive to pick up the orders. I don’t think this app will last long for me if I can’t trust that my orders will be fulfilled.
Can’t see items in cart 1/5
On both iPad and iPhone app, you cannot see the items in the cart. The prices are there, but no title, description, or photo of item. Pretty useless!
I try really hard to support other businesses and try to resist ordering from [email protected]
I shop our local Lowe’s almost every day. As for online ordering, I will wait another year before doing it again; hopefully that will give them time to fix their issues. My recent order states “Delivered”, but it’s still not here, and I’ve been on hold for what seems like forever with customer service right now. My order before that was scheduled to arrive by a certain date, but when it never got here, I received an email stating it would arrive a whole month later. THEN I checked the order on the app a week later to find the order was “Cancelled”. I still need to find out if my card was refunded for it. Who know how long I’ll be on hold...
Way more convenient 5/5
You can display your mylowes Card and scan it at self checkout! It’s great if you get a military discount!
Search fails 2/5
Any time I search while on cellular I receive an internal error. This degrades the app to hardly useful.
Love this app 5/5
By AJC with homemama
I’m a frequent Lowe’s shopper and this app helps me know what they have before I go.
Hard to find things 2/5
By Boat Cal22
Search engine needs improvement and what is in my local store has not been correct several times.
Need a contact section 3/5
By v mcmcmahon
App is okay but a link to contact each store to request a product restock or information would be awesome
App does not update to store 1/5
App does not update to store and neither does website. Does not change my military discount phone number to store or my credit account though it is correct in the records both in app and on website. Customer Care does not answer phone either.
Curbside Pick up 3/5
By The Devine Miss M
You have items listed in stock. Yet you do not allow them to be ordered online. Therefore, they cannot be ordered for curbside pickup. I wanted 10 bags of your brown rubber mulch. I had to come into the store multiple times to make a purchase. I went to customer service to find out why. The clerk said “you can’t order that online”. To which I replied, “that is why I am standing at your counter”. I am 71 years old. I didn’t want to try to struggle with carrying 10 bags of rubber mulch and I certainly didn’t want to have to come into the store during a pandemic. Please fix this.
New Update Has Bugs 1/5
With the newest update, will not allow me to order from the app. Keep receiving whoops, there is an error. Tried several times and relaunching the app to no luck.
It’s very helpful to know if what u want is there, I really like it gives u the price the the location of the item ur looking for...
Love the Lowe’s app! 5/5
Super easy to use. Love being able to shop for items from anywhere.
Useless App 1/5
What this app shows as being in stock at a store is wrong.
I was looking for a chest freezer. I set my store location and picked out one that was in stock. The aisle indicated doesn’t exist in the store. The employee I encountered said they don’t stock chest freezers and the app I am using is never accurate regarding inventory.
By lisa and lowes
It’s not easy to find items in stock by location. I should be able to search item then see all-locations that have it in stock. I don’t want to have to click each store to see it’s not available
This app is unusable on both iPhone and iPad. When I try to log in, it says my email or password is incorrect. I’m able to log in to the website with the same info, so that is not true. I tried using the app without logging in, but I’m unable to add anything to the cart (error message), and the app crashes soon after I try. Everything is updated, I’ve restarted the devices, etc.
Terrible app 1/5
The search engine is terrible items don’t come up when you search for them
Much improved 4/5
The app has been made better. Items store locations and descriptions I have purchased stuff for store pick up and they let you know when it’s ready.
Terrible app, worse experience 1/5
Worse experience with online order. Don’t waste your time, use Home Depot app. They can fulfill your order almost same day or next day. Lowe’s customer service is non-existent. They don’t answer calls, local store or national number. Take your money somewhere else.
Went to clay and Cicero store for 4’x4’x1/2” pressure treated plywood lumber, manager says I can get it but their saw motor is out of order they don’t give any explanation of when they will be back in service and it’s your responsibility to supply consumers, nothing but attitude. At clay store the sign says out of order and in parentheses saying something like (it doesn’t work) or some kind of attitude writing like that.
Messy but works 2/5
Works alright, but needs a serious UI update. Stores and website are clean and tidy, their app not so much
Extremely angry 1/5
By Top believer
I am disabled and have serious back problems. I ordered the salt for the water softener and wanted it curbside. I was told when the order arrived that he cannot load it in my crossover bc of CDC requirement??? What exactly is the CDC order? I’ve had groceries and a tv loaded into my crossover in the last week!!! In stores that are following safety requirements so much better than Lowe’s! This is ridiculous. The young man (I don’t blame him) stood watching me as I struggled to load the 40# bags...which did lead to serious back pain. Had I known of this silly rule...I regret buying the 2k+ remodeling supplies I just bought last weeks.
Lowe’s isn’t the only game on the block. This kind of pathetic customer service is absurd.
You want to keep people safe? Enforce mask wearing and social distancing in your store. Approximately 8 out 10 of your visitors DONT wear masks or practice social distancing.
Online orders 2/5
I will never place an online order again! Bout ya new house that needed a refrigerator and washer and dryer, 2 weeks later and living in the house with no fridg, had to go in person to store get whatever was on stock and css as cancel online
After that waited patiently to hear from washer and dryer, gave it another week, several calls later same situation, go to the store in iwrson and since nobody knew how to cancel online order, I’m calling now, I’m writing whole on hold
I don’t know how it worked before pandemic but this is bad
NOTE they have 4th if July banners for sales of items they don’t even know when they will get!! Omg seen enough
Useless App 1/5
This lowe's app states everything is out of stock at all 5 local stores. I have looked up items in the app while looking at the item in the store, yet the app states that item is "out of stock."
This app is totally useless!!
Online order and customer support 1/5
Hurible website I tried to order item and it is not allowing me place order to pick myself and customer service person is not responsive
No sound on product videos 2/5
I’ve uninstalled, reinstalled, signed off, signed back on. Other apps play product videos just fine. Safari plays the videos fine at Lowe’s.com. Only this app has the problem with no sound. Very frustrating.
In stock or not?! 2/5
Checking the box for “available today” still shows items that once selected show they are out of stock at my store, which defeats the purpose of the feature. Still gets 2 stars for telling me the aisle number, assuming the item is actually in stock.
The app crashes every time we try to place an order. I guess they don’t want our business...
Had high hopes of using this app on a regular basis after finding an item I was looking for online. I placed the order after seeing both items in stock at the store. Hours after I receive an email that shipment has been delayed (I never ordered it to be shipped anyway) and not only delayed by a bit, late by at least 8 days. Email says that to cancel the items I must call, no option through the app to modify or cancel orders made THROUGH the app. Wait times are long after many steps on the phone to cancel an order that was not fulfilled as intended and no options to address the issue through the app. If I wanted to buy online through the website for shipment I would have done that instead of using the app. I’ve been using similar services from other retailers and never had an issue like this.
Lowe's is GOLDEN 5/5
I'd only do business with Lowe's they are much more organized and has a lot better options.
Proud customer 1/5
The up is really bad searching and providing information about a product.
APP IS BROKEN 6-23-20 1/5
Everything is shown as out of stock at every store. Shopping with web browser is normal.
No shipping and lot items are sold out 2/5
The app is decent but this is the only big box retailer that doesn’t offer home shipping on the majority of products they stock. If I need 3 items there’s a large probability that I’ll have to go to two or three different stores to pick the items up. Having to go to every Lowe’s in a hundred mile radius to get the advertised price on the app is a major deterrent from shopping Lowe’s at all. Home Depot ships.
Gives more troubles than what it works 1/5
4/5 times i look for something in-store, i dont find it. It says is in certain aisle and bay but when i get there... WHAT IM LOOKING FOR IS NOT WHERE THE APP SAYS!!! Whats the point of that feature if they don’t update where their own stuff is?! I always end up just looking for an employee and asking them to help me locate something... so, if you use the app like me, to try to locate something in-store, then this app is worthless!!!
Used to work great 2/5
Used to work great , now new iOS update and it no longer works
Covid cases 1/5
I used to love Lowe’s til my friend who lives in Manassas Virginia told me that she has COVID and btw she works at Lowe’s . Here’s the part I’m angry about, Lowe’s is not informing the public about her and two others testing positive and therefore they have elderly people who make up Lowe’s main customer base coming and going an unaware that their in jeopardy. The address for anyone who wants to be aware of this is . Shows how much they care about their customers, shameful!
Lowe’s - 7500 broken branch lane
Manassas Va. 20109
Cart no working 1/5
I can put items in my cart but when I go to my cart I can’t see what I’m buying. I can’t seem to get any help fixing the issue.
Water hoses 5/5
Easy to find and compare. I need a 100’ hose for my front yard. The app is easy to use and get all of the information you need quickly.
Very Helpful APP!! 5/5
Whenever I am working on or about to start a project and am in need of supplies then this is my go to app. It’s super helpful before you go to the store to see if they have the item you need in stock, how many are in stock, exact spot your item is in inside the store and the price of the item. I always use this as a guide to find what I need when I go to Lowe’s so I’m not walking around forever trying to find what I need, to make sure which Lowe’s store has what I need and to know the price I’m looking at when I checkout. So I highly recommend this app to people who want to save time, save money, do projects on a budget and for people who like to plan/price projects before going into a store. This is by far my number one APP when starting a home project and when I need a replacement item for my house.
I want to pick up items not shipped 1/5
App is tricky needed ti order for pickup only items being shipped i cant cancel order
“My Lowe’s” barcode problem 3/5
The “My Lowe’s” barcode in the Apple Wallet doesn’t work at self checkout. You can’t scan it yourself via the handheld device or the self checkout station. (you get an error message). It does work fine everywhere but self checkout.
This caused me to avoid self checkout (probably opposite of what Lowe’s wants).
Then...I happened to go into the Lowe’s App into the My Account section and i pulled up the Barcode within the App...and it worked at the Self Checkout station!!
So, all u need to do is make the barcode that shows up in the App, be the same barcode that goes into the Apple Wallet. (You can see that the My Lowe’s barcode in the APP and the barcode in the Wallet are very different).
Crap App for product search 2/5
Whatever smart technology Lowes thinks that they employed to build their app, They should fire them! The search feature on this app does not work. No. nada. nothing!
I tried searching specific category such as “storage tote”. With no results. Yet, when I finally found plastic storage totes through the “storage” search (where I had to filter through hundreds of results that were not applicable...) what is printed on the top line of the product description?... “storage tote”! Right IN the title of the product - and yet the search app told me “no results”. Even when that product was eligible to order online, and on the shelf in my local stores.
I also tried searching for a few items by brand name. Items that Lowes does carry; items that are available at my local store right now as we speak; and items that I was able to find by accident when I ordered something different.
So, if you want to find a certain kind of garden soil (for example) go shop for “planters” ...and then wait for the app to offer you garden soil. Rather than just searching for “garden soil”.
WORTHLESS SEARCH ENGINE.
Home Depot’s app is better 2/5
Seems like every time I’m in store and I look at stuff that’s only “in stock” at my store, a lot of the time it won’t tell me the aisle and bay number which is about 95% of what I use these apps for. Needs to be improved