This app is simply horrible. The “order” button does not work. Why else would anyone use the app other than to place an order? Clicking on the button does absolutely nothing. The color of the button changes, but it never links to the ordering page.
Cannot create login 1/5
Phone number field doesn’t allow correct number of digits
Doesn’t work 1/5
When I first got the app it was great. For about the last year and it always tells me my connection is too weak to load the app no matter where I am what Wi-Fi network I’m on even on one strong enough to load everything I ever wanted but not LPQ can’t use it in the restaurant to record purchases.
Can’t select location to order 1/5
This app is totally useless. It won’t even let me select the location at which I want to order. Don’t waste your time.
Horrible performance 1/5
Two critical menu functions Payment and Dough simply don’t work. Which creates a huge hassle at the cafe table and ruins the whole experience!!
This app is trash. Every time I try to place an order something goes wrong, lately whenever I try I get stuck in a loop of updating my profile. Absolute garbage.
Bad checkout funnel 1/5
It’s near impossible to tell if your order has gone through. I can’t tell you how many times I have gone to the store for pick up only to hear my order was never transmitted.
Can’t change payment method 2/5
I just tried to update my credit card and it won’t accept the change. So I can’t pay using the app which means I’m not earning my “dough” which is annoying! (Also I liked it better when it was black)
Faster to just order in person 2/5
I’ve ordered through the app for 4 different locations, and every time I’ve been in the store significantly longer than those waiting in line. The drink is usually forgotten, and I have to wait for the employees to tend to those waiting in line before they make my drink. They need to take a lesson from Starbucks’ app.
Can’t copy/paste into password field, requires location 2/5
By PasswordManager User
This app won’t let you copy/paste to the password field when it asks you to log in, actively discouraging use from people using password managers.
The app also works very poorly when you don’t give it your location because it immediately forgets what zip code you gave it when you go back to the location search page.
So not very support of security and privacy minded people at all.
I’ve uninstalled the app
Zero for Two 1/5
Attempted two transactions. The first tome, I got a message that the transaction did not process, but moments later received an email confirming the payment had gone through. The second time, I could not check out items at the counter.
The layout and graphics look promising, but the app doesn’t work.
Wow horrendous 1/5
Wow this is so bad. It doesn’t even support pasting in values in the app! And the resolution doesn’t work properly on the X.
WHY bother having an app that is made half assed??
Needs serious help 1/5
Ive scanned my receipts (three) and it never works. I don't get credit/my points and considering how expensive LPQ is, the points help. App needs a revamp.
Profile update functionality is lacking 2/5
I can’t remove a payment card and replace with a new one? What gives? I can’t do this on the app not on the website
Last version bad; new one even worse 1/5
Since the update last week it’s now completely impossible to order. “Adding item” just continues to spin, there’s no way to get into the basket and checkout, and there is entirely too much scrolling with the new UI. The App still doesn’t list ingredients, and it’s unclear whether it now Steve’s credit card info since I can’t even get to the stage of paying. They also promised we could redeem rewards through the app’s new versions but it’s unclear how that’s possible.
New update requires iOS 10.0 or later, which I don't have and many people don't have. And the version I've been using no longer works.
Who made the decision to leave loyal customers behind and why?
Cant pay on the app 1/5
Tried to order a giftcard online. 12.50 for delivery. Have ordered online before, delivery by usps no issues. Now not an option. Called store directly spoke to a manager, wouldnt take order over phone, suggested the app, that I could order a gc and pay on the app. Nope. Cant do that. AND, app gets worst reviews Ive seen for an app!
Best restaurant in the world!!!!! Definitely come!
In current update I can no longer scroll up and down to edit an order! Useless!!
Ordering is broken in iOS 11 1/5
By R slice
I’ve been using and enjoying this app for a while to order lunch in advance so I don’t have to wait a half hour for my sandwich to be made at the store. I upgraded my phone to an 8+ using iOS 11.0.3 and when I try to select my sandwich to pre-order, the screen won’t scroll down far enough for me to select it and purchase. Basically, this has caused me to delete the app and eat elsewhere. Please fix this, it’s unbelievably dumb to have an error like this, to not notice, to not fix, and to not have anywhere on your site or in the app to report the bug.
11/14/2017 - still broken.
Add to Cart button missing from some items. Usually items where you need to select bread type. Nobody check this stuff? (iPhone 6)
Be wary of eventhe freebie 1/5
Just went to the westwood location. 21 minutes when not busy to pick up egg salad and cup of gazpacho. Rude manager to boot who couldn't be bothered to even check on sandwich. While waiting another guest told me to check my order because always wrong
Great food, nothing in the app works 1/5
Can't place orders ahead, can't even pay at counter with the barcode - every other company has figured this out, LPQ should be embarrassed
Great app 5/5
By Bob face man
I rarely if ever have rated an app but this is truly terrible. I wanted to order berry oatmeal but it always priced at $0 and I got a "POS" error when I tried to check out. So I selected banana oatmeal instead which priced but when I tried to online order it, each time I entered my credit card it said "Loading credit card..." and spun endlessly. There is also no ability to select what type of milk you'd like in a chai latte although you can with oatmeal. After wasting 15 min trying to online order in advance to "save time" I just called it in.
No scanning, no customer support! 1/5
Have tried for a week to receive credit on more than $300 worth of purchases to no avail. Should not come as a surprise after consistently poor table service during those visits. Take your business elsewhere.
Free tartine with code nlyjk ✨ 5/5
I've used this app for about a week now and the first 5 days I got one freebie a day, including my favorite avocado toast! Use code nlyjk for a free tartine. It's so convenient and I go to LPQ anyway.
Terrific when it doesn't crash 3/5
Like it very much, but when you crashes way too much. Especially when you are sitting in the shop and want to use a reward or pay with the app. Please fix! :)
Doesn't scan anymore 3/5
By Jazzy Paws
The app was good (5) until today. Bit it no longer scans the barcode(1), so I'm rating the middle (3). 🙁
Not user-friendly 1/5
It shows that you've placed an order in the past, but the lag time is really slow and there's no way to review your order within the app. It doesn't allow you to edit or cancel an order which would be nice to be able to do within a small grace period.
Also, you cannot search for the location you want - it only pulls up a list of those around you. Today I accidentally placed an order to the wrong location, which is totally my fault, but likely wouldn't have happened if I'd been able to type in the street name of the location I wanted to order from. Will be deleting the app for good..
LPQ App a must have! 5/5
By Chef Loin
Great App, if you frequent LPQ, a must have! Fantastic rewards!
Good idea. Doesn't work. 1/5
We have a two year old. Paying at the table with app would be great. Unfortunately as other reviewers wrote, the app doesn't work. Won't scan the barcode on the check. Useless.
Useless and non-intuitive 1/5
Yet another app that tries to collect data and is not useful at all
Le Pain Quotidien should sue the developers. Almost never works. Never gets updated.
Great app 5/5
Love it - easy to use, convenient and functions well. Good rewards too!
App will not open after iOS update 1/5
By Awesome notes fan
Please fix the app to be compatible with iOS 10+. Currently the app will not open. Thank you.
App will not open. 1/5
Tried deleting and re-installing. Just get time out error.
💕 this app 5/5
Usability issues 1/5
By Dave Chachi
Really hard to use. I am hungry and just ordered food and not sure it even worked. Had to enter card number twice - app is not ready for use. Why rush out with a piece of work like this to shame the restaurant which has excellent food. Somebody was in a rush.
Doesn't let you order! 1/5
Whenever i enter a credit card I get a loading spinner that never times out. Did anyone ever test this?!?!?
Doesn't load CC. Don't waste your time.
Online order doesn't work 2/5
I like using the app to pay when I'm at a physical location but whenever I try to order in advance, it doesn't recognize me or my payment method, asks for me to enter one (I put all my info in) and then I get a never-ending "loading credit card" message. It just doesn't work so I call for the order and when I pay in-store I'm asked, "Why didn't you order ahead?" - it doesn't work!
Hard To Order 2/5
This app makes it difficult to customize or modify your order. A 20 character limit on special instructions is just silly.
So many issues 1/5
By Kirsten MacKay
It crashes all the time and my local LPQ can't scan my barcode 50% of the time. And placing online orders is useless- my food is never ready when they say it is. LPQ and their app aren't cutting it.
When it works, it's fine. The problem is... 2/5
It doesn't always open. Several times I have tried to open while waiting in line only to see the main logo page. It fails to progress to the options page where you can actually use it. Le Pain has a nice logo, but that's not why I downloaded the app. Seems like it should be an easy fix. If serious about this app, should prioritize the fix. Otherwise people will stay with Starbucks...
Unusable. Will buy food elsewhere 1/5
By Margaret MacAlpine
Tried several times to place an order. App is unusable, I'll just order lunch elsewhere.
Not functional yet 1/5
Have tried to order via the app many times-- will "load credit card" and not proceed to checkout. Have not been able to use successfully yet.
Why is this app still in the store when it won't function properly?
By Chai tea fan
For two months this has been broken. Error message "no network connection". No matter where or when I open app. I'm deleting. Sad. Would make it as easy as Starbucks app. Oh well. Back to the drawing board with this one!