useless, app will not create new account. 1/5
User friendliness 5/5
It is one of the easiest apps for any airline. Specially when you travel as standby
Horrible app 1/5
Won’t let me log into my Lufthansa account even though I can do it from my computer Really poor app compared to United or Delta.
Best airline app 5/5
Thorough, logical and easy. Provides flight options for all airlines under the Lufthansa Group.
By The lengedary plane
What is wrong with Lufthansa??? 1/5
Your web page performs very poorly and there is no way to report these types of issues. Paying thousands of dollars for your services and you cannot even provide a decent performing webpage?
TERRIBLE COMPANY 1/5
Worst fly experience and customer service. You WILL experience problems and NO they will not help you. If you can book something else (budget wise) you’ll do better somewhere else.
Wonderfull aplication 5/5
Thank you Lufthansa. The aplication helped me so much with my trips
Excellent iPad app! 5/5
This app work very good! I like it!
App will not let you log in, gives a technical error.
Can’t enter ticket code to get seats 1/5
Horrible experience trying to book a seat. The App indicated I can enter 13 digit ticket number but only allowing me to enter first 12 digits. Very frustrating. Not clear why I have to wait till 24 hrs before my flight to get seat when I booked 2 months ago.
Visa entries and Known Traveler Information capture not working 2/5
The app does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be.
It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!
Unable to Check Flight Status 5/5
Update: I tried checking the ETA of some flights today. It is working now. Thanks.
Whenever I go to check an ETA or ATA, I get a message to check my internet connection. But my connection seems to be good for everything but this. Need to fix a few bugs...
Super good app 5/5
Most useful and easy to use app among all airline apps
Perfect ! 5/5
This app has made my life really easy when it comes to travel. Thank you Lufthansa- you rock!
Lufthansa iPhone app 4/5
By travel the witld Bill
This app seems to work pretty good. Check in and finding everything is really simple and easy to work with which makes it great. Flight notification is lagging but that can be lived with for most people. I’m used to getting almost real time updates.
But the layout and ease of use make up for that!
Doesn’t do much 2/5
The app seemed unreliable and difficult to use. It wouldn’t let me book seats. It stopped halfway through both upgrades I tried. It had two flights listed after putting an upgrade through. Generally a pain to use.
Bad notifications 2/5
By Frustrated in New York
App good for check in and having tickets in wallet, but the flight notifications don’t work properly.
App sent me push notifications telling me that my flight was now boarding. I left the lounge, went to the gate and was told there that the flight wouldn’t be boarding for another 30 minutes.
There was been any change of flight time at the gate, the app just jumped the gun by a half hour. The gate agents had no explanation why.
In retrospect, I should have kept the app closed and just used the Apple wallet. My boarding pass on Apple wallet had the correct boarding time, while the boarding pass in the Lufthansa app listed the flight as boarding “Now” for the full 30 minutes before the gate opened.
Best Airline app I have used 5/5
This app is easy and versatile... all info needed at your hand.. works extremely well
Overcharged, charged twice for the same ticket 1/5
By Former libon user$
Terrible service 👎🏻👎🏻👎🏻
I booked a flight few days ago after lees than a week they double charged me for the same flight.
Buckle up! 2/5
If you are like me you will experience a lot of turbulence getting your account set up with this app! I’ve been circling the “click here to activate” email -> temporary access to your profile expired, ->Lufthansa ID not found->please sign up flight path so many times I’ve given up.
Easy App 5/5
Thanks for the awesome app !
Fantastic App 5/5
Good app 5/5
Booking loads slow but it’s very convenient.
I’ve used it before but upgraded to iPhone 8 and it mysteriously stopped updating my Apple watch. I only ever see the “Currently no flight information available/Start Tour” screen. I’ve updated to the latest and have the app active on my phone. What am I missing?????
Update broke the app 2/5
Tried to book an open jaw. Said there was error but would not tell me what the error was nor would it do anything but start over again. Terrible use interface. Wasted a lot of time using this.
Former Trip 5/5
By Bud & JuJu
My wife and I really enjoy using this apps on our former trip to Germany and Israel.
Better living through German Engineering 5/5
It has everything I wanted and all the capabilities you would desire in an easily navigable app.
Excellent App - very functional 5/5
By Busy Day Gourmet
The app displays all my flight information. I receive alerts on gate changes, departure times and delays. I can access all my reservations and flight details. I think this app is great - very well designed and very functional.
I couldn’t check in on my existing reservation on this app. It took five seconds on a computer. Useless
Great App 5/5
App is fluid and mostly seamless, few glitches when switching from data, to Wi-Fi. Other than that, works very well.
Will not update connecting flight information. 4/5
My connecting flight was cancelled and i was notified this was good! However after i rescheduled on a different flight it did not update.
This is a great APP, but when I turn on the notifications and go to a different menu and come back, the notifications I turned on is off, is there a way to fix it?
Avoid this crap at all cost! 1/5
By American Businessperson
This app is not up to date on gates. I received a boarding pass with wrong gate, and it messaged me at boarding time with the same wrong gate! Lufthansa changed the gate in Frankfurt to 1/2 mike away! I sprinted, ten min before it left, got blown off by condescending gate agent. I showed her my app screens and she sneered, “Vell 136 people managed to make it on time.”😤
Are you kidding me 1/5
I have booked a flight on 11-08-2017 from CMN TO SGF. AND YOU CANCELLED THE FLIGHT WITHOUT ANY NOTICE THAT's not at all professional. Come on
UX Overhaul Needed 2/5
This app needs a major UX overhaul. Use KLM, Delta or American Airlines app to understand what a true mobile experience should be like for an airline. This seems like it was built in 2002 for a BlackBerry and then replatformed for iOS.
+1 Star because it doesn’t crash and I was able to pull up my booking (so hey, at least it’s somewhat functional).
Love the app 5/5
Excellent App! 5/5
This app makes the air travel experience so much more enjoyable. I really appreciate the flight updates and love that I can keep my boarding passes in my Apple wallet. It seamlessly keeps track of my miles with The Lufthansa Miles & More program. Great job developers!
Great App!!!! 5/5
I traveled on Lufthansa and this was the best app and flight I have ever used and been on. Thanks
Excellent airline App 5/5
This is the best App. I can track my miles quite easily. And most importantly, I can see the schedules of flight, their time changes, gate changes, and cancellations or delays. Further it can inform me when a flight takes off, and when it lands. It is a great app.
Works for me 4/5
Works for me
Extremely helpful 5/5
The best app I don't have to wait on line also is really dependable.
Won’t download 1/5
One star because after repeated attempts, the app will not dowload.
Easy to use and reliable 5/5
Of all the airline apps I use, I find Lufthansa‘s to be the easiest to use and the most reliable.
iOS Wallet?! 2/5
1. where in the app is add ticket to Wallet?!
why make it so hard to find?!
2. it does not recognize/list return flight?’ if logged in app it should know all flights without manual input!?!
3. it is slow
4. overall too complex/unprofessional
5. besides app,lufthansa sets mileage points too high for lounge services too, but with such profits, surely airline can afford better app
Love this app!!! 5/5
And I always use it when I fly to Europe.it's easy to use, gives you flexibility with dates, and offers really good prices.
Muy buena app muy practico
Works when I need it 4/5
Every time I have used it, l have found the info I needed and was able to get my reservations made.
No problems 4/5
By Ice the wolf warrior
So far so good. No problems. Very convenient to check in.
Connecting flights 5/5
Gave options of different days pricing. Smooth and fast booking.