Great company 5/5
I love working for Lyft. They really take care of their driver.
Night mode 5/5
Great app but needs a night time mode. The white kills your night vision.
I like it 5/5
I like the idea of separate apps for riders and passagers but as that happened i was looking for more features as one app would load up a lot of a heavy download two app would be more easier to do so but it did not fulfill my expectations as the only thing i love lyft and thats why my 5 star rating is that you can get some schedule pickup in advance as that makes me feel like a responsibility for me
To go out and work and this is good because there should be a lot of people that takes this “your own boss” too seriously but they are what they think a boss would do nothing of work well this might help people to motovate themselves to go out and work i know it does to me no because of the boss thing but more of the prime time that is i dont see any busy pink map i just said that there is no one and i dont go out but having one schedule that makes you go out encourage people to think positive and work well they out of house already why not
Poor algorithm 1/5
Fix your pick up , (long pick up , short trip ) , very bad system , be transparent and show the fare details.... your worst than Uber!!!!!
Excelente trabajo 5/5
By LAF 14
Un servicio de transporte qué podemos ofrecer de calidad premium a un costo muy competitivo en el mercado satisfaciendo las necesidades de nuestros usuarios y una oportunidad que nos ofrece LYFT de obtener ingresos, gracias!
Help needed 1/5
By Lyft dad
I like old virsion
By adventure grandma
Very pleasant. Drove safely. Neat clean vehicle. Polite and chatty. Enjoyed the ride.
Sweet Platform 👍🏼
Regular upgrades but NO map fix!! 2/5
They regularly upgrade the app, but STILL haven’t fixed one of the simplest problems that can be fixed!! Maps should have at least an option to set “night time” colors!!!
The worst thing in the world to do is drive with a bright screen glaring in your face. However, Lyft has yet to fix this issue, despite over THREE YEARS of drivers complaining!!!
Independent contractors beware 1/5
Because that’s what Lyft drivers are, right?
It’s so easy to picture, Lyft brass fleshing out a business model that ensures absurd amounts of wealth—well beyond what’s necessary for a life of upper middle class leisure—at the expense of desperate peasant drivers either too stupid to realize that driving for Lyft ultimately results in wages beneath the poverty line AT BEST, and significant net losses at worst, or simply too desperate for daily Express Pay payments to fund the next meal and make ends meet in the short-term.
“Can we pay them LESS than federal minimum wage?”
“We can always claim that they’re running their own business and are therefore INDEPENDENT CONTRACTORS!! No healthcare, no benefits, no guaranteed wages, BRILLIANT!”
“Are we pushing it if we force them to pay for the gas too? And refuse to compensate mileage?”
“Ask for forgiveness, not permission, when the class actions win a few pennies back from our coffersMUAHAUAHA🧛🏼♂️🚬🤑💵💰💵💎
You guys make SO MUCH MONEY!! How can you possibly justify not compensating drivers for time/distance of pickups when your pockets are so absurdly swollen with the fruits of driver labor that you’re in talks with the govt. to go public?!
$2.62 minimum for shared rides? How can you possibly justify taking nearly HALF of monetary sums already so pitifully small to begin with when all you do is pair driver and passenger? Why should you be entitled to more money from a ride just because it’s a longer distance?! Because you compensate drivers for gas and depreciation right? Oh, wait, no, we have to pay that.
it’s infuriatingly unfair that drivers have to cover gas and you STILL find it totally ok to take a bigger chunk of our pay for longer rides, for performing THE SAME ACTION, pairing people. We are literally paying you for the right to work for you.
Make no mistake, this is an employer/employee relationship. If not, I should be able to pick and choose rides that suit me. But no, reject enough distant pickups or offensively low-earning rides and you’ll get the boot. The states of NY and CA seem to agree, as Lyft lost class actions in those states (and STILL haven’t implemented changes agreed to in the CA suit.)
How can you guys live with yourselves knowing that you’re leeching off the poorest? Is there some rule stating that you can’t be traded on the NYSE without exploiting your labor? The Indentured servitude of Express Drive... you guys are ambitiously greedy with those payment arrangements. I wish you’d stop wording your emails to make it seem like “everything is so fun and awesome puppies and rainbows yay!” Forget the guaranteed pay, at least compensate drivers for gas and mileage and bump the compensation for time from <$7 to federal minimum before the AI driver takeover so I don’t feel like a clown when my car’s Lyft Amp projects “I can’t do basic math and I think this makes me money” to others.
Too far ride 2/5
Takes so long waiting on rides
Travel far for short ride
Pay your drivers
My Honest Opinion 5/5
I love Lyft Driver App it is convenient and liable! Makes me have enough cash on the side to live comfortably and I can’t thank apple and Lyft enough for their services! Best regard
Proceed with CAUTION 1/5
By ,,l, (^_^) ,l,,
Almost car jacked and reported safety concerns to Lyft for advise on knowing where a passenger would like to be dropped off before accepting rides to assure safety for the driver. Their reply was this isn’t possible and if your concerned for safety just don’t pick up passengers. Drive with protection because Lyft’s company policy doesn’t have any regard for your personal safety.
By 1angry driver
Lyft is horrible to its drivers. We helped to build Lyft and no appreciation, they thank us by cutting drivers pay.
$25 for the first 30 mins driving for Free, i love it 🥰🥰🥰
The New “Long Trip” 2/5
When did “45+ minute” trips start to include the time and mileage it takes to pick up your passenger? C’mon now.
The 5 minute wait time 3/5
Is not a complain but head up, the driver wiat five minutes for a short trip taking time from other stops near by, i know is paid but paid how many when you get paid not much after wiating 5 minutes
Why you guys took away long trip notifications?!! 1/5
You need to understand you can’t force the driver to do only what you like and notify them with long trips notifications
Could not accept rides 2/5
App not responding. Accept button appears off screen
Not a good company to work for. 1/5
Always listens to riders not to the drivers.
First Lyft 5/5
My First Lyft was a Military woman who arrived by bus, I had no clue how this was going to go and if I would even get paid well. It was unbelievable! The woman was so nice and the pay was amazing for the time I picked her up and dropped her off. I can’t wait for my next Lyft assignment!
Horrible company horrible service 1/5
Removed +45 long ride modifications 1/5
By Ruslan Andriyevskiy
After the new year, in their update they have removed future for +45 long ride notifications, and it because really frustrating to get to passenger in traffic for 20 minutes and then earn base rate. Why Lyft put all drivers under same line, where all peoples and driving styles are completely different.
No bonus 2/5
Goodbye, thanx for the ripoff
iPad Mini 1/5
By Will Morg
Please update the app to properly support the iPad mini.
Great Experience 5/5
Driving for Lyft is so enjoyable. Management always treats their drivers fair when there is any issue with the app or mileage, etc. I love it also because we provide a service to the community for persons who have transportation needs!
Express Drive 5/5
Wouldn’t have a vehicle to drive without it. Have done the opposite in the past; am seeking to make improvements through positively toned suggestions from now on.
Use my code to get up to $750 guaranteed
Schedule pick is a scam 1/5
Got a schedule pick up and went online right after I received the text. Suddenly schedule pick up disappeared on my list and i saw some other driver went to pick up my passenger. Worse app. Go uber
Communication/ driver photo change not working 3/5
By Lash aha
-First con is the driver photo change doesn’t work.
-A feature that would be nice is for the Lyft passengers ability to correct or edit their pick up location. I had one where they put in the address and didn’t know how to fix it. So please update an easy way to fix pick up locations.
-I would like to see where the route is before I accept a ride so I’m not heading out to the middle of nowhere.
-an easier built in communication between driver and passenger would be nice also. Quick messaging to see where they are exactly standing or tell them where I am parked without having to go through a lengthy phone call.
they are the absolute worse.
Problems in LG stylo 4 Android 3/5
When I restart my phone and open the app click on the start drive button . It shows as on but will not get any rides and home page does will not be displayed fully . If I try to join in the queue I am not able to join in it . It shows as on mode but will be in off mode only. Please take care of this ASAP.
Couldn’t find place to send this on the app so 4/5
By Cosie Penrose
Hey why does the map flip around when I’m arriving at the pick up location? It makes absolutely no sense and is disorienting. And while it’s loading I can’t see where I’m supposed to be going which is the very time I need to specifically know where to go.
Thieves and ungrateful 1/5
By credit one bank my big nistake
Here in New Orleans LA you keep stealing from the airport fares , and my brother was one of your loyal drivers you deactivated his account over few cancellations, he didn’t even bother to ask you to open it again he’s now making good money with Uber and he can cancel as he wants without getting stupid threats from you to deactivate ......
New pay rate 2/5
I’ve been with Lyft for 15 months now. As an express program my rates have gone down. There are several rides I have had where Lyft is making almost as much is I am on a single ride. This is ridiculous and needs to be taken care of. We are paying over $1000 a month for the use of a car. This should be corrected and we should be allowed to make more money. As a disabled veteran i can’t work 40 hours a week and do 55 tide to make the bonuses. I’m barely making the car payment anymore. Please fix this.
Can’t get a single ride after over a month of having the app and frequenting highly popular areas! 1/5
I’ve spent hours logged in and can’t get a single ride. I live in a busy college town and have sat in my car just off of down town for ridiculous amount of time and still have not gotten a single ride. I’ve had the app for over a MONTH! I’ve talked to the driver support because I thought maybe the app wasn’t working but apparently it is. I’ve gotten multiple text messages from a Lyft representative that is promising me $100 if I did a single ride. I’ve kept trying for that reason only but it’s just not worth it. At this point it feels like a sick joke. I’m just a Mom trying to make a little extra money so I can get my kids the things they need. It’s been such a waste of my time and resources. I would not recommend this to anyone! I feel completely defeated and used...
Driver Support Call In Center Reps Need Training! 3/5
By Dulce CaraBella
Up until a week ago Call in Center Support Reps were professional and attended to helping us improve our Driver in App experience. As of recent the Representatives have not been helpful and do not sound like they have had the proper training in trying to resolve issues that were once easily resolved.
Subject: Heat Map Not Working In L.A.!! — 4 Ride $12 Streak Bonus Not Worth it
Heat Map was not working during high demands at a Metallica concert on Los Angeles last but night!!
It was a nightmare.
Please fix this. Thank you!
Previous Review: 4-Ride $12 Streak Bonus Not Worth it
Lyft sends you 4 ride requests that only pay $2.62 each ride plus $12 bonus you only end up making $22!
Additionally, I noticed that early morning the heated map areas are consistent in the L.A. area so this morning I decided to wake up at 5am and drive until 10am in an area that always seems to have high demands and Primetime from 25% - 150% on a rainy day, to my surprise the one day I decide to drive the map never indicated Primetime! Everyday I’ve watched this map and to my surprise the one morning I decide to drive it’s a no show??? Something just doesn’t feel right —
Shared Rides = Waste of Time he Shared Rides option is such a waste of time and gas for drivers. Lyft makes more money on Shared Rides than the Driver’s which is understandable but the Driver’s don’t get paid during the time spent to pick up the additional passenger’s through the inefficient routes given therefore we end up losing time, gas, and money.
Drive Closer bug 1/5
Serious problem with latest version of app. App is CONSTANTLY saying to drive closer, even when I’m right next to person on app. I have multiple screenshots as well
App won’t let my accept rides 1/5
I had a ride and I kept clicking it and it wouldn’t let me accept.. I’m very frustrated at this point because I just started driving a day ago and I feel like I’m not getting any request anymore because of the app
Not fair that only drivers that rent a car get a weekly bonus, soon we get to the great area it disappears, and long trips for a little of nothing so we can't gain any money cuz it goes on gas.... Do we need to stop driving to get that ”we miss you email with $500 bonus to come bk ”
many drivers Chicago 1/5
Many drivers and it takes a long time to have a trip. most trips are $ 5 this company just as uber does not care how much we earn, they still hire drivers and as a result, the day is super slow with almost no work. not to mention that already the increased rate is never seen oh they are stealing it, a few years ago you worked a few hours and earned 200 oh 300 dollars. You and the uber company and damaged the market now is ultra congested
My pay 1/5
Money was taking from my lyft account last week and it say pay out but doesn’t say where it went because it didn’t go to my account never had this happen. I was emailing with a guy but he stopped emailing . I’m guessing you guys don’t do call center anymore I mean where is the main office or something I need to contact someone with this concern!!
Lies Lies Lies 1/5
I was able to upload all the required documents to be a driver, but after one night of driving my account was deactivated. Originally they said it was because they received a bad driving record from SambaSafety(who I contacted and got a response saying they never sent my driving record to Lyft), then they said it was due to my expired drivers license(which doesn’t expire until 2022). Now they are stating that they received a bad driving record from the DMV and stated that I need to go check with them. I’m over it, they obviously don’t want any new drivers...There is no phone number to call for support! All correspondence is done through email.
Changed demand schedule function, rerouting 3/5
By marcus listone
Let me be clear, this is a rating and review of the APP, not my contracting position, not the company, the passengers or how much I get paid. For the most part I love those things. All except for the app. I drove into a parking structure to pick up a passenger and it assumed I went offline and routed another driver behind me. There was no way to call Lyft support because I didn’t have an active ride in the app. Only option available was email. Then when I went back in later calling was available again. The following are my most hated.
In the previous iteration of the demand schedule one could more easily determine what time of day a bar in the demand graph was by tapping on it (though even then you could simply count over as each bar was worth only one hour) and it would tell you what time chunk that is. The new graphic is... different. They eliminated the tap time feature as well as more of the times listed at the bottom of the graph. The vertical bars that represent time chunks of demand are also less than one hour now. I actually think that’s sensible enough, telling someone the later half of the hour will drop off significantly is a nice heads up. That is if I could tell what time it is at all. There are only 4 times listed at the bottom of the graph and I can’t tell how much time each bar is worth. I cannot accurately determine their time value because the app apparently counts the time in between bars as well (there wasn’t space between the bars before.)
Whether or not I have a passenger I shouldn't have to open google maps for directions and put Lyft in the background when Lyft has integrated google maps. That makes switching back to Lyft to accept passengers notifications slow, choppy and dangerous. And when you do implement non passenger navigation it shouldn’t just be part of destinations mode. I may be heading to a busy area to get calls, not going home for the night.
I know it must be done, another driver is closer and another passenger is closer to me, but when I’m rerouted several times at the same intersection, then I’m confused as to where I’m going. When that happens drivers may start paying more attention to their phone then the road. Don’t reroute a driver so many times in one second.
There are other bugs but aside from what I’ve listed the app does its job, for the most part, and I get paid.
Little disappointment - 3 issues 4/5
By Flying Hands to Praise God
1. When it’s prime time, pink heat map does not stay longer to show which area it’s in the prime time frame in Winston-Salem, NC. It just shows up and disappears immediately.
2. GPS sometimes moves slowly and/or changes the routes slowly. It causes me to go u-turn to get back to the exact street.
3. Once in a while it happens to freeze when I tap to accept the ride request. I have to figure out how to get it back to function properly so I can tap “pick up ______” when the ride already gets in my vehicle. It embarrasses me sometimes to see the ride wait for me to go drive.
Know what you’re getting into 3/5
While the ability to make money in this manner is appreciated, there are some ongoing issues:
• There’s no dark/night mode, so the bright phone can blind you from seeing curbs and ditches while turning in poorly lit areas at night, and animals that may run in front of your vehicle at night.
• If there’s no “human” icon for the passenger at the mapped pickup location (usually there is), it could be because the waiting passengers don’t know where they are and could actually be blocks or miles away (which could be due to inebriation or actually just being unfamiliar with the area). Icon for passenger location is usually reliable, so “zoom out” on the map to see where they really are if you choose to still pick up such a passenger.
• App can be mysteriously buggy when reporting passenger-caused damage, meaning your report can just disappear after you press Submit, with no confirmation available from Lyft Support. This reviewer suspects that this is because Lyft doesn’t want to deal with passenger damage claims, or perhaps they think some claims are frivolous, so they make you call it in or make the reporting via the app difficult. (This is not unlike filing a claim that an insurance carrier does that want to pay so they’ll initially reject it several times to see if you’ll just drop your claim/complaint. Persist!) Strongly recommend you snap clear photos of your vehicle before riders enter your vehicle and after they exit so you know which rider caused damage. Frequent damage include backpack and duffle bag appendages that scratch your seat or area near the car door.
• Lyft auto insurance covers collision damages you once you have accepted a ride and are headed to pick up passengers, and when passengers are in your vehicle. Lyft *does not* cover collision damages if you are returning to your home area after you have just dropped off a passenger in a rural area 30+ miles outside the city and a large animal runs out of the woods in front of you. (Refer back to my “no night mode” comment.) Check to make sure you have sufficient auto insurance including rental vehicle coverage for any such instances.
• Frequently during peak demand, Lyft adds riders to ‘queue’ while Driver already has a regular, non-Shared passenger in the car, without allowing the Driver to reject. This is less of an issue in Jan 2019, but several months ago Lyft paid bonuses based on rides given during Peak Hours, and they would rob Drivers of Peak Hours rides by adding passengers in this manner just before the start of Peak Hours and thereby “gyp” the Driver out of that ride being counted towards the bonus.
Is ight 3/5
This app is good and all but it freezes my iPad all the time at first I thought the iPad was the problem but it also happens with my phone
Fix app 1/5
Can u guyz fix this dame app im missing out on money just because ur app dosent wanna accept half the rider its Seriously frustrating plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz FIX THIS APP omg!!!!!!