Support calling feature 2/5
Why is it that the support calling feature is no longer available in the app
STOP SWITCHING TRIP REQUESTS FOR DRIVERS IN DC!!!! 1/5
STOP SWITCHING TRIP REQUESTS FOR DRIVERS IN DC!!!! When drivers are only 1,2,3 minutes from picking riders then Lyft suddenly switches rides and due to the complicated grid system of Washington DC roads this creates absolutely horrendous traffic problems e.g. potential accidents, usually even more wait time for riders if an immediate turn is impossible, risk of getting police citations!! This is endangering and inconveniencing everyone so for christs sake LISTEN TO DRIVERS CONCERNS!!! Drivers are not robots and surely riders can wait up to 3 minutes for a ride!!!!! Smh
Not impressed 2/5
Ring back the heat map. It was better
Funny Prime Time. Not good for DRIVERS!! 1/5
What happened with the prime time!!
Working during morning rush hours was fine if you can get extra earnings, but since you made the new upgrade the prime time is so confusing.
10% prime time!! Come up?
I been driving for 3 years and will said that until 2 days ago I have always got a least 2 or 3 rides with 100% prime time or even more during morning rush hours, but since March 19, 2019 the app only shows rides with the funny PT of 10% 20% the greatest was 80%
I will say that the demands is higher but you drive for money not to kill your time.
At least Uber PT still same.
Drivers will move with who pays more!!
Still no night mode. 2/5
Come on Lyft this is an important feature for safety reasons. The screen is still blinding when switching back and forth between the phone and the road. Even with my brightness turned all the way down. Because of this my rating cannot be higher. Due to the importance of this.
WE NEED TO GET PAID AS SOON AS WE PRESS “ ACCEPT RIDE “ 4/5
I’ve been driving for Lyft since December 2018 ( 3 months now ). Within the pass 3 months it’s been plenty updates and changes to make driving more fun . My ONLY REAL “BIG ISSUE” with this company is , I will get a request that is literally 25 MINUTES AWAY from where I am &’ when I pick them up the ride is literally only 3 - 5 minutes away from the pickup location which is ridiculous , I’m only making the minimum , less than $5 for a trip that was technically “ 30 minutes “ ! . Us drivers should at least get paid from the time we accept the request , during the ride and until we press drop off . I’m spending more time , more gas , missing out on other passengers because I now have to drive 25 minutes to pick up a passenger that I will only most likely get paid less than $5 which is unfair ! Or at least give us the option to press “ pick up is too far “ WITHOUT ACTUALLY MAKING OUR ACCEPTANCE RATE GO DOWN ! No One Should EVER spend 30+ minutes driving for a $5 ride smh .
Multiple Stops 4/5
It would be nice if gratuity was included for multiple stops. I waited 15 minutes at the first stop, before we finally got going to their final stop.
If drivers have a multiple stop rider, please include gratuity so we’re not wasting our time.
Don’t ask for help. It won’t come 1/5
App wouldn’t let me drop off a rider. It just spun. Closed the app and reopened it 5 times. Gave option to drop off rider. Clicked drop off. Just kept spinning. Also kept charging the rider.
Tried calling Lyft but the # you call tells you to go to the help page online.
Funny thing is Lyft uses a 3rd party for its help and that webpage no longer supports Lyft, so I was left with no help!
Hopefully that rider didn’t get stuck with a big bill! She was just trying to get her siblings and grandma to church!
Separately, certain pickup locations provide drivers with a certain % increase of payout. But it only sometimes shows up accurately on the map but disappears if you choose to filter your map to set your destination to a specific location (like the “hot spot”).
Fix your app Lyft!
Do not update 1/5
By sf drivers2019
The new app give the driver bonuses not a percentage which is very bad for the drivers!!!
I have had nothing but problems. It will not allow me to end the ride or to notify I’m there. This is a problem because it has caused me to lose many rides and looks like I’m canceling rides when I am not.
Issues with drop off 2/5
I’ve generally had no problems with lyft except a random glitch here and there. Today as I was driving however I had a major issue. The app would not allow me to drop off my passenger. When I was click the button it just ended up spinning and not doing anything. I quit the app multiple times, shut off my phone twice, and even re-installed the app and it continued to do the same thing. I tried cancelling the ride and turning off my driver app as well. After I gave up and drove home the ride still showed up as active on my screen. It finally responded when I cancelled the ride again. It was very frustrating because I had no way to contact support and I was basically helpless to fix the issue. I still don’t know what the issue was.
UPDATE TODAY! 2/5
Serious crash issues today. Frozen screen at ride close out screen, continually crashed even after reboot of app/iPhone/delete-reinstalls. Really big let down in quality and performance. I have several screenshots from the 2 hours plus I’ve now lost today.
Fix your app 1/5
Lyft really needs to get it together, I dropped my passenger off and it was not letting press drop off. I spent 35 minutes trying to end the ride, it wouldn’t even let me cancel it. There was an update for the app and that didn’t even do anything I was still not able to end the ride and the app kept freezing so it ended up Overcharging the person I dropped off
No app support 1/5
Lyft app support not responding and I am currently stuck on a ride that won’t let me drop off a passenger. Loosing a lot of time and money because Lyft Help website is not helping and the hotline is not working
Problemas con la nueva actualización 1/5
Desde q se actualizó no puedo confirmar bajada de la ultima pasajera ni me deja aceptar a nadie mas
My app is not working 1/5
The app is not working I’m in the middle of a ride and I couldn’t finish it and it doesn’t let me do anything. Please help me.
What’s going on lyft? 1/5
I’ve been driving with lyft since late last year and it was amazing! All of a sudden I can’t even choose drop off when I dropped my passenger off. Not only that but I uninstalled the app 3 times, restarted my phone plenty more and the screen says the same thing! I cannot do anything. Please fix this lyft.
Too much glitches 1/5
I had to pick a customer up and my app stopped working
Fixed THIS LYFT DRVER APP 1/5
This app keeps of freezing whenever I go to Philadelphia airport. As I write this review, it won’t let me end my drop off ride to the airport. It’s always loosing connection and it’s very frustrating. I uninstalled the app, turned off my phone 5 times installed the app again and still it won’t let me end the ride. It’s been 40 minutes PLUS....waiting for this STUPID APP to come back on.
Horrible freezing on app 2/5
I’ve been a driver for 3 years now, and never been so frustrated with the app, I can’t get it to drop off when I hit the button, it won’t let me cancel the ride (losing my earnings) and I can’t even call support because you guys don’t have a help center? The only option I have is calling 911? You have to be kidding me, I have done everything in your troubleshooting app from restarting my phone to uninstalling and installing the app, hopefully someone in support sees this and helps me out.
The app keeps glitching which ends up not letting me continue driving when I finish a drive it’s frustrating.
The app is not working 1/5
The app has not been working for the past 30 minutes. I tried to contact lyft through Zendesk but Zendesk says Lyft no longer uses them. I don’t know what to do. There is no way to reach lyft or use the app. I am losing money
Lyft app crashes now 1/5
The app now not working
I’ve had multiple issues when completing a ride. Today I still haven’t been able to “complete” a ride, even tho I dropped off the individual about an hour ago. Like fix your system!!! This is really annoying I’m trying to continue my day and this is interfering. I can’t accept new rides. Ridiculous.
App glitches are terrible!!!! 3/5
I don’t know if it’s because there are that many drivers but the app glitches are terrible.
App Buffers a Lot 2/5
I love driving for Lyft but the app has a lot of glitches or will freeze on me and I’ll either have to restart my phone or the app. I just ran into an issue today and it’s nearly impossible to get any support from them to fix the issue. My app won’t load and I cannot complete my ride. The service is fine but the app is awful in functionality.
App is frozen and there’s no help 1/5
I can’t get any help with my app freezing. I’ve looked everywhere and there doesn’t seem to be a way to contact them through online.
Atlanta platform crashes 2/5
By Madre' Rides
I have been driving a year for Lyft. Lately the app freezes and locks where you can’t end a ride. It will not keep q that it assigned even if it’s working. It’s locked up and I’m down, again!! I do this for a living and when it’s squirreled up I can’t make money. Last customer called me and thought I was adding miles on his ride due to fact that I can’t end ride. Nor can I get paid!! No app access means my money is hostage to the app! Fix this issue for Atlanta!!!
Problemas de conexión 2/5
By mandy de la rosa
La app hace como dos meses está teniendo problemas de conexión y no es solo a mi porque tengo amigos que también hacen lyft y les esta pasando
This app is ok 3/5
The app is good if you want to make a little extra but my issue is sometimes when I drop someone off the screen will just freeze and just be loading I try and force close it and open it back up and now the connection is poor but everything else on my phone works and at this point I don’t even know if i got paid for the ride because it’s not opening up now this app is really frustrating especially when you are trying to do more than just one pick up then the app stops working out of nowhere
Fix the issues 1/5
Waste of gas and time until they fix the connection issues and maps.
Won’t confirm drop off 1/5
As soon as it was updated it failed to confirm a drop off I wasted my gas and very disappointed!
My app is not working I completed a ride and it just keeps loading to no avail with my full lte data and pandora is working just not the app
Fix this last update 1/5
App constantly freezes. Doesn’t let me drop customers.
App not working 1/5
By nicki no ninja
I’m missing money right because the app isn’t working! I have erased and downloaded etc. No luck!! Aggravated
Nothing has changed on my app at all. Even when I updated it manually. 💔
Latest update 2/5
Seems like the last update was the worst. I like that you put google maps into the app but now my app doesn’t work right. It constantly freezes and I can’t see the address of my destination unless I click in the corner. I also am getting less rides pinged to me lately. I have uninstalled and reinstalled and updated as much as I can but I think its bugs on your end. I like driving lyft, I prefer it to uber but I can’t if I don’t receive rides and my app freezes. Uber it is until everything is fixed. Also why did you go from pink to purple🤔. I think the pink sets you apart from the rest.
No more arrival time? 1/5
Looks like I’ll be 99% Uber now instead of 90% Uber. Lyft also makes damage claims mind numbingly difficult. I’ve been waiting on a response for weeks for a claim, and can get no assistance. Every person at Lyft has a different interpretation of the cleaning fee policy. It’s kind of hilarious, but I won’t put my car at risk for a company that doesn’t have my back.
Latest version is glitchy 3/5
Still no night mode. As I keep my phone up high on the windshield the lack of a night mode is a safety issues as it interferes with driving at night.
Also the latest version throws up errors when logging in or out.
Also sometimes the app goes into an endless loop when cancelling to the point that I’m unable to cancel a fare.
LAX AIRPORT PRIME TIME NOT WORKING!!! Fix PRIMETIME PLEASE ASAP IN L.A. Area!! 2/5
By Dulce CaraBella
I AM AFRAID TO UPDATE THE APP!
I see an update needs to be done but I am scared of what will be wrong with this new update!!
DRIVING TO A HIGH DEMAND AREA IN LOS ANGELES IS POINTLESS NOW BECAUSE YOU ARE NOT ADDING THE BONUSES NOT EVEN IN THE AIRPORT LAX AREA!
WHAT’s going on? It’s been over 3 weeks!!
And if we receive a ride request without the bonus that should be added according to where the passenger and driver are located during high demands and not accept it we get deactivation threats? C’mon we deserve our bonuses without threats it’s only right. Kindly fix the issues!
I recently picked up a passenger that was in shock that an Airport ride she takes often was only costing her $14 vs. $32,
she even said there must be something really wrong with the app because she usually pays more!
Dear Lyft Tech Support Team:
Prime time has not been working in the LOS ANGELES area as consistent as it should for about 3 weeks now!
Driver’s and Passengers are both clearly located in a high demand DARK PINK HEAT MAP areas DURING THE HIGHEST DEMANDS.
HIGH TRAFFIC MORNING AND AFTERNOON COMMUTE HOURS TO and FROM WORK AND NIGHTLIFE HOURS DURING Prime Time AS INDICATED ON THE MAP is not being implemented.
Driver’s and Lyft are losing out on a lot of money. LAX AIRPORT Passenger pickups with drop locations with 45+ minute Rides included!
Additionally, when I plan ahead to make sure I am in specific high demand areas that are listed above during Prime Time, the shaded heat map area disappears and keeps disappearing while getting closer to that area!
It’s like a chase Driver’s will never catch up to!
PLEASE FIX THIS!
This kills Driver motivation.
I normally don’t complain.
I put in 110% of my time and integrity to make sure during the time I am driving Lyft to give excellent customer service and provide Passengers with a great and pleasant experience so that they will continue to use the Platform and we can all get paid accordingly.
Driver Support has promised to escalate the issue to tech support numerous times in the last 3 weeks. Prime Time has still not improved.
I picked up a Passenger at LAX Airport last night during 150% PRIME TIME the Passenger’s drop off location was 43 miles and 52 mins away, Prime Time was not included in that Rides fare!
The compensation I received was just enough to put in my gas tank to get back home towards the LAX area after dropping off the passenger 43 miles and 52mins away.
Kindly fix this issue with Prime Time at your earliest convenience.
Your prompt attention and assistance with this will be greatly appreciated.
My activity area does not change. 3/5
By spare me the endless ads!!!!
When I turn on the Lyft app to drive it shows as Kankakee when I’m driving in Chicago.
Needs to be iPad friendly 3/5
I filled out the app should be iPad friendly, trying to use it with the iPad is like utilizing an app on a very small phone. The navigation should be better. You should be allowed to open and close roads. Are use an iPad daily to drive. I have over 700+ rides, and the app needs to be user-friendly and capable to utilize on an iPad.
Stupid Upgrade 1/5
By Tennis Fanatix
Stupid new destination. It takes 6taps to do it. It was working good before. If not broke dont fix it. STUPID DEVELOpers!!!
Frozen app 1/5
The app drive my phone while picking up a customer. I had to hard reset my phone to clear up the problem.
gps tracking 5/5
been going lyft for a couple weeks now only issue i see with it is when i go from an are that supports LTE to an area that is 4G the GPS has issues due to connection loss
Needs a dark mode 2/5
Needs a dark mode at night, please do this since Uber already has this.
By grigor nazarian
Screen is Nero, for iPod
One years ago it’s Who’s fool screen
Google Map with Lyft Driver App 4/5
By lg lyft driver
Hi I’m Linda a New Driver with Lyft. I joined January however just got started driving Friday March 15th. I’m having issues with the Google Map within the Lyft Driver App. What’s in front of me on the Map should be behind me. Right now I’m looking at the Interstate in Front of me it runs North n South. The Google Map in the Driver App shows the Interstate beside me which is very confusing and I believe the reason pickups have canceled while I’m figuring out the direction to go! Any Suggestions? I’ve updated app and deleted the old for New App. Has not worked!
I need apple maps option please and bug fixes for IPhone X 5/5
By Detective Astronaut
I have been told within the app that something had gone wrong and to try again yet there’s nothing wrong, I would also really appreciate apple maps option/ integration through the app since so many users have an iPhone