Got charged for canceling when the ride never showed up 1/5
The first time I tried to get a ride from Lyft, it said there would be a driver to pick me up in five minutes. Five minutes later, it had switched to a different driver and the ETA was up to six minutes. Three minutes later, still no driver, still ETA of six minutes. I had to be somewhere, so I couldn't wait around forever, so I hopped on the train. Got charged $5 for canceling the ride. Last time I try Lyft.
Useless Customer Support 1/5
I was assessed a $50 damage fee for spilling a few drops of water on a driver’s seat. The driver lied and said I had an open container of alcohol and spilled it everywhere. When I confronted Lyft about this, they sent me THE WRONG PICTURES from a completely different car that I rode in as evidence against me. I contacted customer support and spoke with a manager who assured me I would be getting a full refund. I still have not received a refund and the damage team is not responding to my emails. Riders beware as any driver with malicious intentions can open a false claim against you and be compensated without any real investigation.
Edward Levitt 1/5
Ordered pickup for 8:10 am Showed to expect between 8:10-8:25. Multiple notices of pickup but non showed till 9:15 am this causing missed flight and another aggravating circumstances such as not getting to ultimate destination till late tonight if I clear stand by status All in all service this morning was outrageous and I should not have to pay anything for the service although final driver not at fault and he did all he was suppose to do even though his dispatch was very late.
Waiting limit is outrageous!! 3/5
I been requesting a lyft since 7 in the morning! And it’s still searching for a driver, it doesn’t take that long I have places to go and these waiting around for a lyft is so frustrating, a 17 minute wait for a driver who isn’t even close to me is so annoying
Welcomed start to my trip 5/5
By KT in MN
Arrived At O’Hare Airport where my Lyft arrived within 5 minutes. Our driver, Eid, was a eat conversationalist given friendly tourist info to first timers to the great city of Chicago. Gave insight and return time needed as flight home would be during midweek rush hour. Thank you.
Driver abandoned me 1/5
Flew into John Wayne Airport, call the Lyft, they arrived but could not find the designated pick up location. We spoke over the phone I explained in great detail where he needed to go inside the garage at lot C. He insisted he was in line at Lot C, however he was not inside the garage he was in the general pick up area, not in the designated lyft-Uber area. I watched on the map simulation as he circled the airport four times missing the entrance four times or more. I received the threat from Lyft that I would be charged for missing a pick up, apparently he pushed the button that he had pick me up. This was a lie, I called a second Lyft, once I figured out that I had been abandoned by the first driver. As a second driver arrived, the first driver also arrived just ahead of him. He picked up two other individuals that called Lyft. No apologies at all from the driver who abandoned me. I jokingly warned the passengers they might be in for an adventure. When the second Lyft driver and I were exiting, I witnessed the first driver apparently lost circling the garage looking for the exit. I was charged a five dollar penalty, and will apparently be downgraded for my five star status. I consider this to be both theft and defamation of character.
The drivers are friendly and the fare Does not change, that is one of the problems with Uber you start with one price and they make it higher
Wrong price 2/5
By lies 1234?
I was quoted 26.79 and was changed 33.95? What is wrong with this picture I want the price I was quoted! Uber was only 30.00 however you guys gave a better deal than changed it and changed more! If you want to keep a customer then make it right! Or say goodbye.
The better choice! 5/5
Lyft has always been more cost effective for my trips. Always have nice drivers and clean cars. I will keep using them!
Faulty payment system 1/5
I selected to use my commuter b benefited and it didn’t
Too expensive 1/5
I don’t understand why a 5 mile shared ride is $16 and change. It’s not affordable at all. I don’t even make that much money hourly at my job. I’m throwing an hour away at work just to get there? That’s unreasonable.
Awesome service, best rideshare! 5/5
So much better than uber!
Best app ever 5/5
Excellent driver 5/5
Great driver and car is very neat.
New driver Duane 5/5
By Chelsea Ann 508 girl
He was great! Very courteous and willing to stop at the store which was on the way. I hope all drivers are this great :) I hope I get him again on my next Lyft.
Better than UBER! 5/5
By Nicko Peach
That’s all folks!
Stranded with 6% battery 1/5
By this is ************
I waited out here for 10 minutes with a dwindling battery life! I had a driver named Ershad who was supposed to pick me up. I knew something was up when it said he’d arrived, but the GPS said he was three blocks away from where I was. I stood in the street to flag him down and watched his car with the 8BJE009 license plate go around me and drive off without even trying to pick me up. Lyft could do better keep people like Ershad from doing things like this to their users. At least make sure both parties are at the pick-up location or something...
Why this app ask me for a same billing address credit card as visa 1/5
By Father of the Lyft
I already provided my payment method and when I started to get a ride, the stupid App need I provide a new card that has the same billing address as ... and there has no choice of a half star so I choose one star
Trip to airport 5/5
I like that the driver was early. He was polite. We had good conversation.
Happy Lyft customers 5/5
We’ve always had great experiences with Lyft. It is our go-to service for our ride sharing needs.
Driver had a great attitude. 5/5
I felt comfortable with the driver.
Scheduling doesn’t work 2/5
Trying to schedule a Lyft XL taxi fir oct 11th but it just doesn’t work. Every time I try to akele to a sare and time it comes back to the default current date and time . Pls
Fix this 😟
Tammy like 5/5
Great person 5/5
Great drive and amazing person I will drive always with her. !!
Best Driving Service 5/5
By Despicable Me Fanatic
Love this app
Depends on the driver you get for the experience
6:(,?, miles g. Unyielding cud I hv vv i.
Nice person 5/5
By alberto great driver
Well behaved and great conversation
Lyft is theee beessttt!!! 5/5
Out does Uber in every way possible!!!
Have lost count of how many times a 5-10 minute wait for a pickup turns into 30 as the algorithm keeps swapping drivers and restarting the clock, or the estimated time stays at 5 minutes until you eventually have to cancel the ride. Better luck with the T, which really says something.
Worse taxi App EVER !!! Please avoid 1/5
Double charge me not only for the ride I had cancel but also a cancellation fee for the Lyft driver. Ridiculous!!! I cancel the Lyft service within seconds of ordering it, but apparently thanks to the app itself it took 4 minutes to process my cancellation order which should of took seconds. Tried talking to customer service but still would not accept that there in the wrong. Please avoid using is app!
You rock 5/5
Thanks for the ride
Some of your drivers and as sweet as pie and some can be as mean as a snake and then some can not talk at all but Lyft is very reliable and is a very great service
Lyft update is a Downgrade Star Rating 3/5
5/5 stars review from years ago : Daisy is what I call people who sit in the backseat of Lyft. Maybe it's the tips effect or better hiring method, but I find all the Lyft drivers have been awesome individuals, many have become acquaintances which is what I really appreciate about ride sharing on because in our modern world it's great to meet a neighbor and how cool to sit next to them and chat while they give you a lyft somewhere. Sure the app basically robs my iPhone of battery strength to point its dead but the driver still picks me up and offers to plug my phone into their power while we travel. Glad Long Beach finally has the Line option because past couple years thought that wasn't fair, but a couple comments to their responsive support team and seems like they listen and make improvements based on our feedback. Life shouldn't be about comparisons is how you decide something is good, so I'm not giving 5stars because Uber over charged me $100+ and had multiple occasions of drivers holding me hostage in their car at my destination until post perfect rating and showed them in order to unlock doors, rather I'm giving Lyft 5stars because I like the company and their drivers are great people. They aren't Morgans, so don't be a Daisy, when taking a Lyft sit in the passenger seat and enjoy your journey.
9/21/20 Update Drop 3 stars: I wrote the preceding Lyft review years ago. Here’s what I think of Lyft Today in 2019 —- too expensive and they are untruthful about the expectation times for drivers because they have started to assign them next ride before completing current ride. It takes passengers a couple minutes to get out of a car and driver to log details etc.
When app shows the ride arrives in 4 minutes it often become 10 minutes. One reason I switched to Lyft was the price was lower than Uber but even once you added tip. The price is so high lately that I can’t afford tip.
It seems when lots of drivers around the prices will be high just because a time on the clock - example taking it cat 9:00am appt to the vet is less than a mile and regular Lyft would cost $3.75, however in 2019 that 9:00 am trip is over $7 with the justification being it’s during commuter time , but that’s not true here where many drivers seen on map and commuters were 6 to 8. Lastly my dismal update isn’t complete without reference to the Line prices —- they are no longe than Lyft price and if first person to order Line then end up paying close to Lyft price, when someone joins ride along the way they pay about half out what you do ...but you price doesn’t change so Line is only cheaper for the second or third riders .... I have stopped using Lyft except when absolutely need to. If prices and methods went back to their roots then my enthusiasm might grow and my ridership commitment bloom. - until then I have to down grade to 3/5 stars
Good driving, always on time 5/5
I have been using Lyft in two cities and really like the drivers, clean cars, friendly conversation, and on time!
BigJim Coleman 5/5
By BigJim Coleman
Lyft is the future. My driver Mr. Nasir was totally FANTASTIC. I wish all Lyft drivers were like him. I give him 10 Stars.
TOO EXPENSIVE 2/5
By Dapper Male
Very expensive to ride with Lyft 😐
Is it better than Uber? I don’t know 3/5
Uber is bulls*** with the transaction fees they started charging but I get a lot of stupid drivers on Lyft who can’t find me when I’m 3 blocks away and then get confused when I don’t want to walk to them. I called you and I’m paying for the GD ride!. There’s definitely room for at least 1 more competitor in this space to put both of these companies out of business. Neither serves customers well but as of now they’re the only game in town
Changed car and driver three times. 3/5
By Naturalist To Be
I usually have a good experience with Lyft, but today in Orlando not so much. But maybe Lyft was just trying to sort out my perfect driver. First the app tells me one driver is on his way. Still on his way. Oh, he’s right there; you have five minutes. In the crowded area around door 14, is it this white Toyota, no, maybe this one. Then with still some time before my five minutes is up, the app takes that car description away and gives me another. Don’t find him, call frantically, don’t leave until I find you. Then suddenly car number 3 pops up. That person actually shows up. And I’m off to my destination with a good driver and good conversation. All’s well that ends well, but still, Lyft, don’t do that. An added note. In Texas with license plates on the front, yes, five minutes. In states with no plates on the front, either figure out a better way for passengers and drivers to recognize each other or give more time, especially where the curb is crowded.
Lyft, AJ. 5/5
Awesome, Friendly, nice conversation!
Last time with Uber....I told them this was just a quick trip in the store. When I came outside...and taken the tip from me for Round Trip.
A.J. Was great!!!! LYFT FROM NOW ON!
Lyft is the way to go! 5/5
Very nice woman. Clean ride
Jane lee 5/5
I just had a ride with Meagan she was really sweet. I had to make an extra stop to pick up food and she did not have a problem with that I asked her about working for Lyft in working for Uber and she explained to me the process and that she’s very happy doing it. It was a very pleasant ride I would use her again in a heartbeat.
Phone left in car 5/5
I left my phone in cup holder
Affordable and Very Convenient 5/5
Very Convenient and a little cheaper than Uber and so far, better quality drivers than Uber
My first time using your service and is excellent!
Pay your drivers more 1/5
Nothing else matters
Lyft shared 1/5
Start your day with a hefty dose of anxiety. Lyft shared will have you wondering how many riders can be added and dropped off while you loop around the city. This algorithm will be sure to have you racing to clock in.
By Ms Elshinawi
He is very professional, treated me as I’m VIP. Thames me at the end. Helped with my luggage. So impressed.