Worst app - unreliable 1/5
The app updated and after that just randomly picks a credit card that is not connected to an account. Kinda defeats the purpose of having a business vs. personal account. It’s just not reliable so I won’t be using Lyft anymore
Apple Watch: ehh, app is good 4/5
The app is decent though I’m not a fan of the surge pricing model (requesting a ride at the mall estimated a cost of $120, walking down the block and requesting a ride to the same place 5 minutes later cost $70, but being in an unsafe neighborhood I feel like I put myself at risk a little for that $50) but the Apple Watch app needs some work. It asked me to pay for a ride with Apple Pay that I’d already paid for on the iPhone app with a credit card before I could request another ride, but when I tried to request a ride on the iPhone app it worked just fine. Also, the complication on the watch face doesn’t update ETA very often and even tapping the screen and waiting for an update doesn’t really work. Also, I’m pretty sure my driver is high right now and he’s texting and driving while we’re on the freeway (I’m writing this in the back of a Lyft) but I’m fine and I’m sure I’ll get home safely. That, or these’ll be my last words... I only love my bed and my momma, I’m sorry!
Developer: App Icon Image Has Been A Blank Template Since iOS 11 Upgrade - Plz Fix! 1/5
By FL Beach Blonde
App Icon Image Is Now Blank Since iOS 11 Update (All Devices).
The Lyft App Icon Image (pink square with white "Lyft" Logo) disappeared when we updated our devices to iOS 11 and an ugly blank template that looks like graph paper is in its place. Many Apple users complained about this and were told Lyft was working on updating their App to fix this issue. Well, it’s been months and months and nothing has changed. Still blank!
Please fix it. I know it’s totally unrelated to functionality & therefore we should not complain, but it makes it difficult to identify, it’s not pleasing to the eye, and it should be an easy fix.
Can’t use coupons since I’ve already ridden!? What bs is that!? 1/5
By Uber Elietist
Screw loyal customers on a budget am I right!?
I’m downloading Uber
I’ve only had one bad ride since I’ve been with Lyft! But the routes need to be picked out better
By Peter Morreale
Hi, I need your help me how can back to working. I did on line and said hold til almost 7 days I can’t wait back to work. Please help me, can you calling me 904-526-9471? Thank you
Use Uber 1/5
Lyft drivers are rude and Uber doesn't have prime time. Drivers are never in the area. After having to cancel a ride because the driver is not moving, the same route goes up $2-3$3. Stick with Uber. Prices are much lower.
I appreciate Lyft! 5/5
It’s easy to use. The drivers are happy. I know the drivers have been vetted more thoroughly than Uber so I always feel safe.
By John want the coins
some driver will cancel your ride if you don’t show up in 5 minuets, then charge you $10 for cancellation. You will loose money, but the worst part is , you can’t get it back because they give you lyft discounts for next ride. This is [email protected]
Up. Already loose $20 on lyft. Never again. Runs by a bunch unprofessional driver and customer services.
Seamless living 5/5
If I’m going to drink, know parking will be hard or want a stress less trip I choose Lyft. My favorite over Uber because I believe they were the first to add tips in the app. I prefer not to carry much cash.
ALWAYS ON TIME NOT FAR AWAY JUST BE WANTING TO GO SHOPPING SOMETIMES
My ride 1/5
I’ve used Lyft in the past but Tuesday was the first time I felt the need to give a negative review. The driver made a personal stop at dmv on my time, he got lost, had to pull over to get directions and finally NOT let me out my destination! I made a complaint to Lyft via email and was informed that they did nothing wrong!!! Seriously!🤯
Read the title
WONT ACCEPT MY CODE WHEN SENT TO MY PHONE 1/5
By lyft wont work
I’ve tried both the driver and rider add neither of them will accept the phone code please fix the problem thank you !
iPhone app 4/5
Missing app icon for iPad. Just shows generic app icon.
Bad lost items policy 1/5
I left my iPhone in a Lyft, realized it seconds after the driver dropped me off. No big deal I thought, I called lyft support but they were not able to contact my driver. Clearly from my friends phone we noticed it was in the Lyft, so we let lyft support know. What did they do? Nothing! They wouldn’t help us contact the driver. The worst part was that we were in Seattle for the weekend and we live in NY, so we had a small window to retrieve it. Long story short, the driver showed no integrity and did not return the phone. Lyft took no responsibility for the actions of the driver and I had to pay for a replacement.
Oh and the app is really slow at showing you where your driver is. I preferred lyft up until that experience, now I would rather pay for Uber.
Great app for waiting 2/5
If you do not want to wait for someone else to be dropped off before your driver comes to you... do not get this app. 70% of the time you will be matched with someone who already has a passenger and your forced to wait/watch other people being dropped off. Frustrating if your running late. 30% of the time you will match with someone who doesn’t have a rider but the wait time will be around 15min-20 so keep that in mind.
Bs about commuter benefits. 1/5
By Bunny Von Tail
If you plan to use commuter benefits be prepared to wait at least 20 minutes for a lyft LINE! If you are willing to pay out of pocket for the line it will come in 2 minutes. This is so gross and insulting.
Go Lyft 5/5
I absolutely love lyft. The prices are reasonable. If anything goes wrong they respond fast . Each month it is always coupons available to help with expenses.
Difficult to use, not easy to change credit cards 1/5
I am really disappointed with the Lyft app. I needed to update my credit card and it will not let me do that. It turns out they only allow 3 credit cards to be listed at a time, and apparently you need an act of Congress to change or delete them. I also don’t like how I can’t go back and change my driver rating after I submit it. In fact, there is only a short window to give the rating and if you miss that, you can’t give a rating. I think the service is great and the drivers are very good overall, but what a colossal failure to have such an inferior app.
Guess I can't use lyft anymore 2/5
By Mcu Fan
welp. I love lyft and I use it several times a week, but now it's no longer compatible with my iOS and you won't let me use an old version. I can't update my phone and now I can't update lyft. thanks a lot >:(
I love using Lyft. Great service, great drivers, and a great company.
It’s a great app the it won’t let me register my phone to use it. Fix this bug
Good & bad 1/5
Similarity to Uber, it is very frustrating that a trip cannot be edited. More frustrating than Uber is that to cancel to reset, I have to pay a $5 fee. This is absolutely absurd and will be the reason I discontinue my use of the app.
Fix the name in profile issues 1/5
Not being able to edit name on profile or set a name at all is unacceptable.
Wrong destination 5/5
By Sam Windham
It auto chose our destination, which was wrong. Unacceptable. Charged us for a ride we never took because of it.
I had initially set my location as my pick up location. That did not work for some reason, so canceled my ride. Cut too.. on my way back home from the bars, the app lead the driver in a completely different location than where I set. I didn’t change a thing, showed the driver where I wanted to go initially, and finally made it after he set it himself, after $100+ of a ride. Not impressed. Initially, whatever, but then it got worse. Thanks Lyft.
Usually works fine, but need to... 3/5
Feature request: allow users to enter a pickup address instead of dragging on the map.
Exactly what you expect 5/5
Cheaper than Uber, dependable drivers (besides the random drivers that cancel the trip before hey pick you up, which is to be expected on a busy night). Clean cars, nice drivers cheap prices.
Bad customer service 2/5
I was really in favor of Lyft until I realize the customer service means no services besides returning cancellation fees as time-limited credits. Recently,
it starts to drop me off at wrong location; I contacted the customer service and no response whatsoever. I tried to appeal for refund and the only response is their charges are correct in respect to my pick up and the actual drop off location, no response to the issue of dropping me off at wrong locations and the driver refuse to drive me without some additional fees.
Split Fee 3/5
Every time I split a ride with someone I always end up paying for it fully , or vice versa. But overall lyft itself is good , that’s problem is just a glitch and causes problems.
Even through I have money on my account it will not let me use my card and keeps telling me to set it as my default. This is the most inconvenient app ever and is nothing but a money stealer
The best 5/5
The best app ever
Confusing app 3/5
Cant setup pick up but when paid cant adjust as well. Thumbs down!!! Confusing app
Lyft drivers are rude at night 1/5
I took a lyft last night as a passenger on his way to 1. A gym 2. A meeting afterwards the driver was extremely rude and extremely intoxicated that she probably need a safe hazards light all around her driving.#buyersbeware
Great service 5/5
I use the service twice a week to go to a class about 20 miles from my residence. The drivers are very professional, very helpful, and they enjoy chatting and meeting new people. I’ve met lots of interesting and great drivers, and one of them has become a close friend. I pay very fair amount, and I am totally blind, so a Lyft ride to the grocery store doesn’t cost me a whole bunch out of pocket. The driver waits for me patiently as I enter and exit the vehicle as it takes me a little bit of time since I’m completely blind. Bus stops are kind of hard to get to from my residence, so this is a great alternative and doesn’t cost a whole lot. If you have the money , a right is very convenient and just a tap away on a smart phone. Great service.
Gone Downhill 1/5
I don’t know what has happened, but it has become impossible to get a ride in DC within a 15 minute window. My ride gets switched three times before the real driver arrives. I’m constantly late even when I plan ahead. In the last three weeks this service has gone downhill in the worst of ways. Don’t send me a nicer car for rewards. Send me on time drivers.
Worst app ever 1/5
If you need to be somewhere this is the worst app to use. The drivers constantly cancel rides and charge you five dollars. This has happened to me three times already. It may be cheap but that doesn’t matter when your not getting the services you paid for. I would never recommend this app to anyone
Used to like this app 1/5
By Anti orbital
Now every time I open the app it tries a transaction against my Chase account which then sends me an email confirming that I, in fact, did the transaction which confuses me because I didn't agree to any transaction.
I’ve had horrible experiences with the lyft app. I feel it doesn’t secure my financial banking information. I’ve just recently downloaded and used the app and have had been charged for lyft rides that weren’t me. I’ve spoken to people in my community (friends and family) and they have had the same experience with being charged extra lyft rides on their banking statements. They need a better MORE SECURE system.
Location Detection 4/5
By Southern Catdaddy
The UI is a bit clunky, previous locations are not always available but biggest issue is location detection is 90% of the time off when compared to Uber
I don't want push notifications. Please stop spamming me to turn them on. Constant harassment to turn them on.
Please update GPS. Says my driver is a block away on app and then a text saying they've arrived. Don't send "they're here" unless they're outside. A block in LA traffic can be minutes.
Delete thIs APP and DEACTIVATE ACCT 1/5
Early this morning while I was sleeping at 3:00 am on the east coast there was a hacker robbing my account in Vegas for 800 dollars. I called my bank ASAP around 7:00 and the representative went through and verified charges to confirm which charges were mine. After she confirmed that the recent Lyft charge was mine from about a week ago she warned me that Uber Lyft and iCloud apps have been used to steal customer info. I only have my card info stored on the Lyft app so I was able to eliminate iCloud and I never used Uber. I want to warn everyone to delete the app. I needed that money for a very important obligation and this issue is causing BIG PROBLEMS I feel super violated
Yes the service was great but what good is service when your software is garbage and your customers are safe.
stop using notifications to advertise your crap 1/5
Seriously. Scum bag move to use push notifications to advertise your random crap. i’ll either turn off push or just delete your crappy app.
No customers support 1/5
Very disappointed that you can’t talk to customers service on phone. When I dial number I google it took me to find everything online and hang up
App issues 1/5
So I redownloaded this app, and for some reason it continues to state, “Poor signal connectivity”!!! All of my other apps are working with no problem! What’s goin on?
Love it 5/5
By Baby and Momma Love This
I love this app. I use it for my commute to work. I have certain drivers that I get often! And I’m use to them. I do hate when the app decides to change my drivers last second when it is normally a driver that I’m use to originally. I wish there was an option to request specific drivers. Other than that the app is great
So far excellent! 5/5
I must say that switching from regular taxi service to Lyft service has been absolutely great! 🤩🤩😍
Each driver was very courteous and had a very nice attitude while maintaining focus on the drive.😤💪💪🏾💪🏼😱🤕🤓
I have never had to wait more than 10 min for a ride maybe 15 min but I really do not think so. 🙄😤 Never careless driving or road rage.🤓🤨🍌🍌🍌🛵
Each driver was considerate enough to offer to help me with my bags. 🏸👚👕👙👠👠🛒🎯
So awesome especially because I have disabilities that affect my legs and back and it is not always visible or noticeable unless my Day was long and I forgot to take my medicine. 🤢 💊☎️📣9️⃣1️⃣1️⃣. I appreciated not having to ask for help.🤔🤢
I also must say that my drivers were clean with their cars and their body. 🐓🐓🐐🦍😳🤗 wow!
They must pass on the dirty riders🌲☘️🌿✋🖐🏼👍🏻👍🏿☎️📣🚕🤗😁!!!💐💐🌷💐
I look forward to riding with Lyft again very soon.
Bad Customer Service, Slow & Fraud Charge 1/5
Someone linked my card to another account, fraudulently, and Lyft doesn't have an approval process or notification to alert the original account (with card) that their card is being used for a another account. After alerting my bank of the fraud charge, all I want to do is DEACTIVATE my Lyft account, but I'm told that I have to wait 24-48 hours for someone to contact me to deactivate my own account! Lyft took away the option for the customer to deactivate their own account through the app or online. This is convenient for them as it make it difficult for people to cancel their account. I have been on hold twice on the phone to find all of this this out, and the phone rep was rude to me (telling me it was my fault someone stole my card?!?!). Previously, I have urged people to use Lyft, despite them being more expensive than Uber, but I will never again use Lyft until their policies are changed. They have made this situation much more difficult than it needed to be. Instead of one click to report the fraud charge and another click to deactivate- it has taken messaging, being on hold for 30 mins and a rude phone rep who couldn't deactivate my account...and I have to wait for someone who can to call me...?