Excellent Tool... but... 4/5
Scheduling future pickups is hard. There is no confirmation text or email when you book in advance, and there is no way to edit any details for the pickup. I primarily use Lyft for work travel which often includes airport transit, so these features would be a bit help
Apple Maps Integration Missing 1/5
By Sven Jobenson
If not in Maps, I don’t use. Please reinstate this functionality. I rarely use the app and the unavailability of Lyft in Apple Maps just forces me to use Uber; not open your app. Make sure this works at ALLtimes otherwise be complacent with 2nd place.
First experience and it was amazing! 5/5
I was a little nervous since I had never done it by myself before, but it was so easy and I’m so confident for when I have to do it again. Part of what made it so great was the driver, Mira! If there is anyway to reward her please do so. Thank you
Switched from Uber 5/5
Lyft is super convenient and styled well, and they charge you how much they say they will.
I would definitely recommend it unless your driver cancels on you after you scheduled it a day in advance. It’s annoying and completely unprofessional. The only reason I’m still using this app it because I’ve no other choice. This has happened almost 9 times in two months.
By wilson. linda. k1
Your driver was friendly, it was pouring down rain we were under a flash flood warning and he didn’t excellent job of bringing me home. The only reason I couldn’t leave a tip is because my ride to the airport in Mexico they lied to me and take Stole $215 for me. Otherwise I would’ve given him a very good tip. If they stole all the money I had left. And then when I was at the airport with American Airlines they canceled my flight five times. So it had been a very rough day for me and I was out of cash. I will make it up to him next time.
Thumbs Up! 5/5
Very easy to use! Always have had good experiences no matter which state i’m traveling in!
Thank u 5/5
By AZUL LOVE.
Thank you so much. You guys make my life easier.
Thank you lyft 5/5
Ever since my car broke down lyft has been a great help to get me to and from work. Thank you Lyft
Terrible app 1/5
Both my husband and I signed up trying to input our codes we were given for life is beautiful and the app wouldn’t allow us to input it prior to adding a credit card. Then it told us we already an account so the new user code didn’t work. Stupid. After my husband had this issue I googled what to do and found a link that said it allowed me to be able to input the code. I clicked it and added code and suddenly had some dumb $2 off code. Not my free ride code as specified on the card given to us. This is ridiculous and fraud. Bad bad business Won’t be using Lyft again but rather Uber if they can’t fix this issue😡 signing up should be simple and easy.
Thank you 5/5
Fist time taking lift and had an outstanding experience! Keep up the good work!
First two rides ever with Lyft were wonderful 5/5
We used Lyft from our motel near the airport in Seattle to Pier 69 for the clipper ship to Victoria, and then a return two days later with another Lyft driver. Both responded within a few minutes to our location and did an excellent job of driving. We will be using Lyft again!
Best driver ever 5/5
MY DRIVER WAS THE BEST EVER
Cancelled rides 4/5
I have had multiple drivers cancel rides or intentionally drive away from my location in order to force me to cancel the ride. This makes it difficult to get somewhere with lyft when it’s time criticl. It would be useful if you were more strict or analyzed data and penalized drivers for this behavior
Friendly driver. Make sure to tip
Request button 5/5
How about adding a “Requests” feature to allow customers to request additional services such as drivers only doing the speed limit or drive leisurely.
Good rides 5/5
By Wifi looker
After terrible Uber experience... 5/5
By Harris 116
Had called Uber for our son, a young African American teen, for a ride home for the evening while we were out. He contacted us because the Uber driver said ‘get out of the car’ when he tried to access his ride. As a result we, as his parents, left our event early to provide him
With a ride home via Lyft. Thank you Lyft for picking us AND our son up for a
safe, unbiased ride home from what should have been an uneventful evening out for all involved.
By Appalacious !!
Apple watch? 5/5
Works great but please bring back Apple Watch app capabilities.
I spent no least than 17 dollars everyday using this and there aren’t any promotions giving to me you guys are very pricey and a lot of your drivers don’t know there way around the city pretty soon I’ll be switching to another company or just buying a car but for now it’s torture but hey I do what I have to do
So sweet 5/5
Very approachable and friendly kind lady ❤️
Ms Joyce!! 5/5
By Honneeyy Bree
She is so kind and personable. I enjoyed every minute of our ride together.
Love Lyft! 5/5
The drivers are wonderful and the App is super easy to use! And your cc is not charged until after the ride is complete.
By bowerhill raider
For the most part we have had good experiences but 2 drivers in Austin were unfamiliar with the town. 1 took us way out of our way which cost us a lot of money. 2 didn’t know where the entrance of our venue was so waited a long time. Two other Uber’s/Lucy’s called for after ours and were picked up much earlier
Nice to talk to !!!
Very nice guy. Clean car. Smooth ride. Didn’t get an attitude with me when I messed up the address!! Thank you!!!
Downtown to Gresham 5/5
My driver was amazing. On time and on point. Lyft is a great addition to what makes Portland great. Highly recommend!
Thank you, Muhammad! 5/5
Wonderful and patient driver, thank you so much and best of luck with tour studies! - Diana
TERRIBLE SERVICE 1/5
By Lyft in Laredo
I’m definitely not one to rate anything ever...but after the experience I’ve had recently with Lyft, these people don’t even deserve one star. My account was suspended because a driver put in a false claim. On top of that, while my account was suspended, they charged my card AGAIN, an “inconvenience fee” for a phone the driver never even mailed. They don’t have a number you can call either. All correspondence is done via email. Never again. Drivers lack accountability. It’s easy for them to make claims against passenger but not vice versa. Lyft automatically sides with drivers, regardless. Don’t waste your money on these people.
A good app 5/5
By Dr M Luckie (no Faithful!)
Worked quite well for our 1st ride.
Well worth the fare👍
Lyft Comment 5/5
Very friendly drivers and wonderful promotions
Apple Watch functionality missing 3/5
The Lyft app for phones is fine, but I really don’t understand the removal of the Lyft app on the Apple Watch. Uber supports it, I guess I should use them?
$50 coupon: RIDE782 5/5
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE782" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver.
The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Great visual app 5/5
By nurse margie
I like seeing where my car is, tracking the car and seeing a picture of my driver
First time user not able to use promo 1/5
First time using and told promo (referral) not available because promo already used. Umm how do you already use a promo without having used the service. That sucked and never happened with Uber. No thanks.
First time using Lyft have had great experiences!
By Dread Lord CyberSkull
What happened to the Apple Maps extensions and Siri integration?
Incorrect maps system need to update 1/5
I missed my train because lyft maps sent me to the dmv instead of the El Monte station and had to spend twice the money
Great Ride😇 5/5
By Tourist in Hawaii
Thanks Justin it was a great first ride!
James the Driver 5/5
By KG of MH
James was prompt and professional. Great driver and very nice. He was interesting and a good conversationalist. Would book him again in a second!!
My ride 5/5
Excellent ride friendly guy affordable and fare
Great app 5/5
By T Leonhardt
The new version is awesome. Previously I had trouble switching between business and personal profiles and it is easy to do that now.
Easy to ride 5/5
By Sugarsync user
I started using lyft recently. I find it convenient to use.
Great ride 5/5
Our driver, Juan, was fantastic. It took us almost 2 hours to go from LaGuardia airport to midtown. He was amazing, extremely patient. His car was exceptionally clean and comfortable. Great job Juan, thank you for keeping our family safe!!!
I got my account disabled for absolutely no reason
Love it 5/5
Better than Uber. All day
Charged more 1/5
I was given the price of $82 ( est ) and was charged $98.0 .. not right giving one price and being charged a different price
By Rev Justice
Well mannered driving and reasonable fee. Thank you lift.