Best ever 5/5
Safe and best driver ever thank you
The Lyft I order that was cancelled wasn’t from me the lyft canceld it and I was still charge smh
Awesome app 5/5
First time using! Awesome!
The best 5/5
Great app 4/5
Prices can be subsidised.
Hardcore trash 1/5
When u really need it its nowhere to be found. Cant get a lyft at the airport smh
Worst drivers 1/5
I can’t even cancel my ride with paying and the app lying about the driver driving already
Chris was the best! Highly recommend!
By Zayn Hashmi
Quality service at it’s finest
How Lyft can approve 2/5
Hello Lyft I think u guys are doing a good job in some ways , but I also do believe that the app needs to some approvemnts in a lot of ways , the GPS is a huge factor and so many more . GPS need a huge change
Fun driver from Jordan 5/5
By Percopo, Glaco
Happy customer 5/5
By ellen charlene
I am very excited about the promotion that you’re doing . I am usually using Uber but your promotion got my interest peaked. Thank you so much for sending it to me and I’m hoping that we have a long lasting relationship!
Shared Ride Routes 2/5
Lyft shared ride routes are far inferior to other services. The only reason I use it is for the generous discounts.
Love the app... cheaper than Uber.
Poor pickup estimates and bad customer service 1/5
Their algorithm is really off with pickup estimates and wait times are regularly much longer than the original provided. Lately car quality is way down so their screening process has fallen apart. Also got overcharged for a ride and no apology when I was upset that it happened. They told me in so many words to go away and only contact them in the future if I had something nice to say about them. What sort of weird customer service is that?
Unnecessary Spam Notifications 2/5
Spam notifications that alert you to "deals" that Lyft offers to incentivize you to ride. They are constant and they are annoying. Abuse of notification settings.
Very useful!!! 5/5
Love Lyft 5/5
Svilin was chillin like a villain. Cool guy who ultimately encouraged us to drink coffee with no creamer as we are very heavy people who need to loose weight ASAP. He told us we would be better off walking but kindly gave us a “Lyft” and told us to lay off the sweets. We love Lyft and will continue to leverage it.
Stop the push notifications about offers! 1/5
I have used Lyft for years, but I’m tired of the constant push notifications saying “An offer has been added to your account.” You need to stop spamming our phones with this stuff or create an option to turn off notifications for offers only. It’s not a realistic option to tell us to turn all ALL push notifications to disable the offers, since we still need to see notifications about when rides are coming.
This got so annoying that I just deleted the Lyft app and will use UBER instead. I can’t understand how they think this is a good idea. 2-3 notifications a year, fine, but every few days is excessive.
Nice driver clean car and very friendly
Had to cancel my first request 4/5
my first request for a ride kept getting longer and longer because the driver kept going the wrong way to get to me. It went from 5 minutes to get to me, to 30 minutes. i got frustrated waiting and cancelled, Miquel came 2 minutes later.
I bought a delivery pass, then i never was able to use it because no matter how many payment methods i entered they all would just put me back to the screen that says enter a new payment method. Complete stolen money.
By Brian Vickers
The driver was very professional and courteous.
Worst company ever! 1/5
Lyft has by far the absolute worst customer service I have ever experienced in my life! If you have any issues I hope you have at least a week to waste waiting for a response from lyft as they don’t have any numbers to call. I have been waiting officially a week now for someone to respond to a very urgent matter! There is no open line of communication between Lyft and its customers/employees. I will be advising any friends or family to stay away at all costs and use Uber instead.
Scheduling issue 3/5
By World Clock App!!
Very disappointed that i tried to schedule my pick up and it was never confirmed after several hours.
Helpful friendly a good safe driver 5/5
Very helpful with our luggage and drive us safely home at one o’clock in the morning after a long flight. Thank you
No way to contact efficiently 3/5
Now way to contact efficiently if there is any problems, only a bunch of pages and a hope of expecting an email back.
Why a second charge for tip? 3/5
By Joe Stover
I don’t know why Lyft does one credit card charge for ride and a second one for the tip. Why can’t they just do one charge for both??
Recent Ride 5/5
By Ron Sidon
The driver got right on time and drove to the exact location.
Love Lyft 5/5
I always use them and they are very dependable. I’ve never had a problem with them in any way.👍
Driver Karen 5/5
Karen was an awesome driver and great conversationalist!!!
Great service. 5/5
By Dawn Moke
Christi was great. Thanks
Fantastic driver 5/5
Super sweet guy!!
Wish I had Lyft ten years ago 5/5
Super love Lyft
No Uber in my days
Just Lyft Baby!!!!!!
It would be better if you guys would pay your drivers more. I payed $6.62 for my ride and only because I am a driver as well as a user/customer of Lyft I ask questions. My 4 min ride, which was less than a mile, payed my driver about 50% of the cost I payed the platform. Of course I tipped so he could get at least $5 for his time and efforts. Is it really that cost effective to make sure that your drivers get 70% or greater of the consumers charge?
Dimsea was amazing! He was a terrific driver, very safe, he’s very smart and friendly and an interesting conversationalist! First time with any kind of ride service and I was impressed! He was kind and courteous.
Convenient - cheaper than Uber 5/5
By Little Haiti in Pittsburgh
First experience, will definitely use again!
The app just randomly gives notifications. No alerts, no updates, just the red bubble letting me know the app is still there.
LYFT review 5/5
Your app was very easy to register with. It is very simple to set up rides as well. I could not even register with your competitor at all. I kept getting an error. So, LYFT will be my go to transportation
choice for the future. Great job LYFT!!!
No cancellation notice no ride late for work 1/5
In Pierre SD for state meetings. Schedule a Lyft an hour before needing to arrive. App says confirms goes through pay screen only to find no driver AND no request logged. Standing here late for work with real consequences, now I’m waiting for a cab. Tried to reschedule a driver again went through pay screen time only to have it go back and ask me to request a ride all over again. No customer service to call- filled out help form online with no response. Terrible service will not use again in rural Towns.
Your drivers 1/5
I don’t appreciate how your drivers can just accept a ride and cancel with no warning I’ve been late multiple times for appointments and work
Lyft app 5/5
Great app! Love the updates and more actuate on GPS. Easy to navigate and grade drivers. Love the app!
Efficient, clean cars, pleasant drivers. 5/5
I have been consistently please with my drivers with Lyft.
Needs a promotion on rides for frequent riders.
The scheduling feature only allowed me to select a 4-passenger and not an XL. I was pleased that a mini-van picked us up, as we have had trouble fitting our family of 4 and luggage in the sampler Lyft. Not sure why you can’t schedule an XL, since one as available.
Great Ride 5/5
This was my first ride and the driver was prompt and pleasant.