Great App 5/5
By San u2
This app is great! It’s easy to use and has my credit card saved. It also lets me scan items in the store!
Love to do shopping Macy’s
Macy’s is the best !!!
Easy shopping 5/5
Shopping made easy
Best service 5/5
I love my store and I also love shopping online incredible deals and you can use your coupons and gift cards
I love shopping online as well
Excellent, I like the app
Love the Fairview Heights store! 5/5
They have a great women’s department with a good selection and some VERY nice managers!
Macy’s App 4/5
I was able to see the last store purchases. Now I don’t see them at all on the app. It was updated a couple of weeks ago.
No discount 1/5
I signed up specifically for the discount and received none. Tried looking and nothing worked.
Good app 5/5
By Shopper 420
Not happy with the app 1/5
It’s the worse app that I have on my phone. Keeps showing my shopping cart is empty while I added many items in there. As soon as I try to use the coupon that I have in my wallet, it shows empty again. Many crashes during the shopping. It’s been like this for several months and every time I want to purchase something, I have to use my laptop.
Who is the “brain” that made such a huge sized update it practically can’t be uploaded? Thanks for locking me out of my app.
Unable to download app without WiFi. 1/5
Please provide cellular download support.
Ordered earrings and order was canceled by Macy’s because it was out of stock but they were never taken off the website or app..... the earrings still appear on website as in stock
What a garbage app 1/5
I’ve tried signing in multiple times, I was prompted to change my password also. I have NEVER experienced such a terrible app in my life. I have closed down the app, tried turning on and off my WiFi, there is literally some bug or issue with this app, what a regret spending my time trying to get this to work.
After last update 1/5
After the last update, It won’t let me sign into my account. Please fix.
By Dawn Walus
Crashing after the last update 2/5
Crashes or minimizes and THEN crashes. IPod Touch 9.3.5. Please fix, I love the app
L❤️VE Macy’s 5/5
By Magz. C
Never a disappointment when shopping online 🤗🤗🤗
Love Macy’s 5/5
By fAT CRokEt
Great quality and great app
Always Errors 1/5
I Always get Errors
App Auto Saves Credit Card Info 2/5
Why does the Macy’s app automatically save your credit card information? Buyers should have the option to save or not. Maybe the app developers will explain.
Fashion is my life 5/5
Macy is my store! I buy 99% of all my clothes from Macy’s!
Poor customer service 1/5
By Macys. Not
The quality of the earring I purchased was poor so I returned them than the first pair I purchased customer service agent sent it to a Macy’s to far away and then it took me too long to get my money back. I will never order through them again
Never got my 25% off 1/5
New app customer and never even got my 25% off. False advertising!
Warming - Charges more than app shows 1/5
Be careful if you use this app. Your credit card can be charged a different price than your cart reflects. I downloaded the Macy’s app after shopping online and seeing them advertise 25% off your first purchase using the app. I loaded my items in & checked out. The items reflected 25% off. Some were to be shipped, some picked up at store. When my shipment arrived, packing slip didn’t show discount. Assuming it was a mistake, I double checked. App order history now doesn’t show the 25% off that order and my card was charged the full (nondiscounted amount). I called the customer service line assuming it was a mistake. It’s clearly a 3rd party who answers their calls. They were beyond rude - interrupting me, telling me my items weren’t eligible for a discount, etc. After spending 40+ minutes on the phone, of being asked to explain over and over what had happened, I asked to speak to a manager. I was told she was in a meeting. All the supervisors were in a meeting, there was no one else I could talk to. Really? He laughed at me, said if I was unhappy I could call corporate. I was given a number to Macy’s corporate that routed me right back to the same call center. What a joke! So, I will return my items and NEVER shop Macy’s again. I am so frustrated that an order could be placed for one amount, I was charged a greater amount and nothing would be done about it because my call was lost in this circle. Macy’s - you lost me as a customer today and you may never even know it because an overseas call center doesn’t care about customer satisfaction at all. It is beyond dishonest to show a price at checkout and then charge more. I assumed it was an honest mistake that would be fixed. But no. That’s poor customer service, dishonest practices and all of this just wasted my time. My items will be returned and I’m done with Macy’s. Wish I could rate them a 0!
25% off mysteriously disappears once you download the app 1/5
By no name in houston
I downloaded the app to my iPhone and spent an hour choosing new sheets. No 25% off showed up at checkout, no code for first app purchase was in my account wallet, no code whatsoever was listed anywhere on the app. Shame on you, a Macy’s. I never expected you to pull a stunt like this.
I won’t return, and, I’m deleting the app. You wasted my time.
Love the App 5/5
By John Monik
Great app and easy to find and order from.
Trying to update the app: Issue! 5/5
Every time I hit update in the App Store, it says “item is no longer available”....why is this?? If no response from you soon, I’ll have to delete it. Thx.
By lauri jayne
Before last winter I had double mastectomy & then broke my back and rib and I can’t drive. My husband brought my two pairs of shoes I order , the first were damaged and the new ones were too big my husband works 12 hour days and they refused to take them back even thought they’re “ Born “ and now I call and there’s no record I want to return them so I can buy some slip on sandals , this weekend I left 4 messages none were returned I was on hold for over a 1/2 hour and she told me she couldn’t find them but I only buy my shoes at dsw ...thanks for the help ...I waited over an hour first time I left messages no one responded
Don’t trust the app to tell you what your monthly balance is. 1/5
By P.Rick S
App said I didn’t owe a bill, I should have known better, didn’t double check it and now I am gonna have to pay a late fee. I don’t understand why when you go digging for a bill through the app everything is redacted.
I love Macy’s I hope you stay in business forever 5/5
The app is easy to use but I love the store
FIX THE APP 2/5
It won’t let me sign into the App
Shopping cart error since last week. I can’t buy anything ;( 1/5
Shopping cart error
I like the app but for some reason it freezes up when I add something to my list
App doesn’t work 1/5
I have been using Macys App for years to buy and pay my Macy’s card. Since your last update, it just no longer works for me. It says missing user.guid. Now this app really stinks!!! Fix it!!!
Needs an update 1/5
App is amazing but not allowing me to add to bag although it says available for shipping
IM STANDING IN MACYS and can’t download the app 1/5
The app is too big to download without WiFi, so I’m trying to download it using Macy’s WiFi — and it wont download! I’m ready to order and I can’t!!!
Did Not Receive 25% Off 1/5
I downloaded the app to receive 25% off as a first time user and received nothing. Do better Macy’s.
Stopped working. 1/5
At one time I found the app to be pretty useful. Then it stopped allowing me to see order history and now won’t even let me sign in!!! AT ALL. Useless.
Didn’t honor advertised 25% off 1st order 1/5
You have to apply a code for any promo - note that the screen shot advertising the discount does not include a code. Screen shot also doesn’t say there are exclusions so I don’t know if that’s the reason or that it’s just poor programming or just a bait with no intention of following through. Whatever the excuse using the app did not result in any discount of any kind.
Bad taste 2/5
Macy’s app it’s easy to use and I love buying online but I won’t forget how I ordered a set of suitcases for my mom but they arrived late a day or two so I did not want the order anymore because I had to buy another set at the store and when I got it of course I returned the order but never got my money back. Turns out nobody was able to help me... so, no money and no suitcase. Really bad experience.
Stupid app 1/5
Such a badly designed app. In this work of internet market places, you’d expect Macy’s to have a world class app. This has errors written all over it and it’s just frustrating to use. What a pity!
Errors every time 1/5
Cannot check out because the app shows an error every time and exits my bag. Happened a few times so they’re losing my business every time this happens.
Well taken care of with respect 5/5
By James McCreary
Ladies of the RHMacys jewelry area
Barb to be specific helped me to get what I needed and feel good about my picks. The bonus buys were icing on the cake they worked as a team w/no “pushing”
Thank you Ladies!
it doesn’t work you have to check the items
I can’t log in or add anything to the cart as I keep getting errors. Please fix.
Said I could track my shipment if I down load the ap. I did this and it says on the app. That I have no orders pending. I will probably delete it.
By macys is the worse
Everything about this app and about this store I hate! They can NEVER do something right.