Macy’s App 5/5
By Jayvib
Quick, fast & painless
Forces you to update 1/5
By Ricardo L
I’m at the store and need the app to work. There is no signal for downloading. The app is forcing me to update it, but the phone doesn’t have enough signal, so I’m at an impasse. Apps should not force you to update them.
Fraudulent orders placed from my Macy’s acct 1/5
By Kkmmaaa
Luckily I got a notification when the fraudulent orders were shipped, which prompted me to check my acct as I had not placed any orders myself. Sure enough three orders for expensive men’s track suit, jeans and sweats were being sent to New York. I live in Seattle.
I spent hours on phone with Macy’s customer service trying to sort it out but English was not the representative’s primary language and so it was fully resolved. I think I was credited for one maybe two of the orders but not the third. It was such a stressful experience I haven’t mustered up the energy to try again. It was honestly one of the worst customer service experience’s I have ever had.
Not updating online purchases 1/5
By brendabang
Hassle trying to return items when I have paid online using Apple Pay. Was told to download the app so they can get the price of what I paid and return the credit to me. App is not showing anything purchased in May online.
WORST RETAIL APP OUT THERE 1/5
By Catbailey31
Macy’s is doomed if this is the best they can do online
Cannot ever delete 1/5
By Spanwizard55
Once in library of apps, you can NEVER delete and always tracking you.
Password Glitch 5/5
By Mellis1111
When I enter my pw on the App it allows the letters without a problem, but every time I go to put in the 3 numbers at the end of my pw it doesn’t allow me to unless I hit the back button. It’s been happening for about a year now ans it happened again with the new version. I have an IPhone
Payments 3/5
By T Mpls
I was required to update the app on 6/18. The new version makes payments more challenging and doesn’t offer an obvious confirmation that your payment was made. Additionally, most credit card apps update your available balance. This one doesn’t. I know that the credit function has been outsourced to Citi, but the app says Macy’s.
Horrible and can’t make payments 1/5
By Morenasenzation
I only downloaded this app to be able to make my Macy’s card payment. Because when I tried to go online it kept asking me to add my card every time I tried to do so. I am getting the same issue with the app, however when I try to add it, it says that the card has already been added. So end up having to make a payment over the phone which is super inconvenient. I will be closing this card because I don’t have time for that. I should be able to just go in online and make a payment.
Too many updates 3/5
By Expartemom
Please stop requiring so many updates. It’s tiring.
Love Macys ! 5/5
By Midge52
Loved my perfume the newest Miss Dior! Definitely recommend this ! Macys is awesome!!
In store price checker? 5/5
By gwgamer
The price check option in the store always seems to say “See Associate” and never gives a price or allows me to go to the item and check availability like it used to. This has been a change in the last month or two. Am I missing something?
Merchandise Certificates 1/5
By DeeMiami
One should be able to use a merchandise certificate to shop online! It is Macy’s money, why do I have to go to a store? Makes no sense. Hello 2022!!
App in pause mode 1/5
By bibi zally
While using the app , it ask me to update. Will not allow me to continue using , the update is just pause . I have delete and re install . Nothing is working . Also when I hit the support it’s saying page is not available.
Does NOT work on the iPad - only the iPhone. 1/5
By Bagels18
The Macy's app is sized for and works on the iPhone but NOT the iPad. (It does not enlarge for the iPad screen.)
Price Check - Don’t like the recent update 3/5
By Lighthouse Group
I exclusively shop online at Macys.com. Every once in a while my local store carries the same online item at a lower price in-store during specials or if it’s marked last act.
I liked the feature of scanning an item I already purchased to check its price at my local store from the comfort of my home, to see if the price has dropped. I would accordingly make a trip to the store to get a price adjustment. That feature no longer exists, I can’t check prices at home. Now prices can be checked through the app only in-store.
Kindly bring that feature back so items can be scanned at home to check the local in-store prices. Thanks!
Too clunky 2/5
By OC Gordon
I love Macys but this app is too clunky to navigate. Filters prevent you from finding items you are looking for. Also when viewing on an Ipad in item takes up to much screen.
I like to see if an item is in the store but get frustrated with the app.
Bad check out 5/5
By dont have one dont want one
I have an account but every time I put my information in you refuse it and therefore I cannot check out with my address and everything filled in for me I’ve had it I’m going to find somewhere else to buy my clothing and shoes and whatever else I Byam in fact I’ve been buying very little because I can’t stand the way you do business. Send things to my daughter’s family in Wisconsin and every time that happens they fail to put it back to me no-fault address which is my address which is where most of my packages go entrance continue to go there but I end up sending my daughter things two times after I sent her the first thing because they refused to change even though I go in and change the address I wanted to go to
Don’t abbreviate the filter descriptions 1/5
By Flowermom88
iOS mobile app. I clicked on dress/filter /dress style and got abbreviated styles using about 5or 6 letters each. There’s lots of white space on each line. You can spell it out! Tech support: Try adding style filter for women’s tops and scroll through the options. Your job is to make it easy to shop. I shouldn’t have to guess what all the middle letters are. It’s just annoying. Reduced to one star review because developer hasn’t fixed this issue yet.
Why Can’t I Scan Barcodes At Home?? 3/5
By deannaradd
I used to be able to scan barcodes at home after purchase. I don’t like trying clothes on in the store so when I take them home and they don’t fit, I scan the barcode and order a different size to pick up at the same time I return the other item. Why has this feature been changed to in-store scanning only??
Terrible 1/5
By MissGilda
The app keeps crashing, freezing, spinning wheel!! I have yet to get on the app without an issue. Every single time it takes me 20 min of quitting, relaunching and waiting for the app to work! And when it finally does, the payment site comes back with an error message to try back later! Sooooo frustrating!
Heating up my Iphone 1/5
By Jazz 8
This app has started to really heat up my iPhone 13 pro max. I was using this app with my old iphone with no problems. I deleted the app and re downloaded. That has not helped.
Love the store hate the app 1/5
By thisappaux
Downloaded the app 2 weeks ago and still waiting for it to work. Complete garbage. Constant “experiencing tech difficulties” error messages when trying to creat account. When I enter in my zip code to set store it tells me there is none in my area. There is literally a Macys 5 miles from my house. So frustration. Guess I’ll have to stick to the website.
Fraud with Price Changes? 1/5
By Shawn526
Understand that you guys are testing price elasticity. However, please don’t try to make a fool of your logged in and loyal customers. I did add to the cart seeing $25 price with “FRIEND” code and in checkout you cannot simply bump up it up by $10 and show $35. This is extremely unfair and almost fraud to the users. I will be happy to report to the consumer services. Have all the screenshots and video to support the fraud.
If this is a bug in the app, please address it asap.
Disappointed 1/5
By Pittsburgh Steelers808
The app is great don’t get me wrong, it’s the Department Store instructions on how to cancel an order and the help technicians, I told them the instructions don’t work, I’ve tried many times and called. They wanted me to follow the instructions in the app. I told them that I tried. Finally the fifth technician told me not to following the app’s instructions but just wait after 7 days the order will automatically cancel.
App still very glitchy 3/5
By Foodies99
This app always has one issue or another. Currently cannot submit any returns, keep getting errors & won't show or load current orders in account. Other issues are pages don't load fully which is frustrating and the pictures of clothing will often not show/load. Searches are very limited. App has improved a little over a long time, but always been glitchy and inconsistent.
Nuestra Familia AMAMOSSSS a macys ♥️♥️♥️ 5/5
By Las juanas
Por los súper precio, por calidad y por su SERVICIO AL CLIENTE . Holyoke Mall !
GRACIASSSSS by everything
My recent order 3/5
By nada merhi
I have placed an order yesterday Friday through the internet and they said that they are going to a different address I don’t know what they mean by that I paid 183 dollars and some change if y don’t have the right address call me pl at 6050054
App is buggy but deals are great 2/5
By Paid photographer
App is buggy. Especially when liking or disliking a review. It won’t post your feedback most of the time. But I love Macy’s.
HORRIBLE APP 1/5
By yulzisnN
very frustrating that price check/ item look up scanning doesn’t work unless you’re near or in a macys store. makes it hard to do online shopping
Paid bill 4/5
By hflorlopez
I like the app, but what I hate is I cannot see the total of my bill or how to pay a bill it always tell.me toEnter my credit card when I do it tell me.that my card have been entered amd I have to call to get my total bill and pay over the phone.. If that just have it.so you can see your bill and pay would be great... Like I do all my other credit card without calling them..
Can’t access using vpn 1/5
By Bigbahuda
I’ve shopped macys for 10+ years using the app and website. Now all of a sudden it stopped me from accessing while using a vpn which I’ve used for the last 5 years. There’s other shopping options so bye bye to me using macys on to amazon nordstrom j crew target and on and on adios muchacos
Review 5/5
By Ramer1987
I find more things on sale and the app makes it easy to look at the choice I need
Love Macy’s App 4/5
By Nikki12121212
I do all my shopping at Christmas at Macy’s and I love their specials but was unhappy that the last coupon then I got in the mail didn’t apply to anything that I was ordering. Would rather have just 20% off anything.
Thanks Macy’s!!
Positive review 5/5
By Selbellx
Easy ordering! Great sale & rewards offered!
BEST 5/5
By slselvage
Always great quality !!!
Online Shopping 5/5
By Aurora Diane
The app is very easy to use and if I need extra help it’s also offered through the phone. Thank you Macy’s for making this a pleasurable experience.
Easy Peasy 5/5
By Dezign909
Macy’s app is awesome. It’s fast and holds items in your cart if you get distracted! Love it!
A first 5/5
By pfranksnack
I am a new Macys shopper I saw the skirt that I order in the store and was delighted to find it in my size online it was a great 1 st time experience..
Very easy and convenient I love Macy’s 5/5
By Hormazabal407
Fast and expedited
Excellent 5/5
By ridjdhwjfjjvejicigr
Good
Price not showing 1/5
By Eiramis
Price is no longer showing when I scan the barcode in store. Also, the app is telling me the store I am in is closed!
Always a value 5/5
By Eltonbrr
I find the best deals on this site! Great quality and value. And when I pick up, in store, the best service.
Phone heat up when use the app 1/5
By Hesham Taha
When I use the app my iPhone 13 heat up and start freeze
Denise 5/5
By Denise P. R.
I love shopping at Macys. Good selection and sales prices are great.
Macy’s app is one of easiest to use!!! 5/5
By vegas mary
Love ordering ..fast response!
Simple but Great 5/5
By Rantheman735
My partner and I live on this simple but great app. We give our 👍🏿👍🏿 !!!!!!!
Update is horrible 1/5
By unhappy user 2023
Scan function no longer allows you to check size or color availability while shopping at the store. Scanned item only shows you what the label says making this function useless.
Happy shopper 5/5
By Meshell58
Very easy and convenient way to shop from home and get all the savings
