Macy’s Online 5/5
They are the bomb!
I have received excellent service lately!
I had ordered bras before; that did not work, but the rest of the service was the best service I have ever received online!
I love my Kenneth Cole jacket and my Steve Madden backpack
Thank you to Evelyn for my last order; the Steve Madden.
You gave me excellent service; and such a deal! You were so compassionate, caring and so efficient!
I love Macy’s!
Keeps crashing lately 2/5
Based on the recent update I have not been able to login to my account to check my credit card. It keeps crashing
quick, easy and great deal
By D - D
Great place to shop and they have great prices ~ LOVE IT
No iPad screen support 1/5
App is terrible on the ipad screen
My favorite store 5/5
Love shopping at Macy’s. Many selections and values!
App was perfect but then... 1/5
after 1/9/19 update, I can’t access my shopping bag. I add items then go to check out and it just spins and spins and spins and spins and spins and spins and spins...
UPDATE: I could see my Shopping Bag first thing this morning but by mid afternoon after doing lots of shopping in the app and adding a few things to my bag, trying to view my bag is back to spinning and spinning and spinning and spinning and spinning and spinning... I shut down and reopened the app...didn’t help. I even powered down my phone and turned back on...also didn’t help.
I have an iPhone 6s. I am a Platinum Macy’s credit card holder. I cannot buy more stuff with this current problem happening.
Lo mejor 5/5
By tigre 👍
Me gusta por que tienes todo de buena calidad y por sus ofertas 👍
Easy breezy! 5/5
Love the app! It's easy & simple to navigate!
Love it 5/5
By rider of the seasons
Has to be the greatest lazy way out. To buy high quality items from your sofa and earn points that translates to savings. You gotta love it.
So glitchy it’s completely useless 2/5
It’s always something with this app. Either the search filters don’t work, or the pages don’t load, or it won’t load my purchase history or account, so I can’t track my order, pay my bill or anything. So frustrating!
It’s a real great Mall because whatever I’m looking for they have it 5/5
By Braulio Gutierrez
difficult but usable 4/5
a pretty good app but extremely overwhelming and it’s challenging to find what you’re looking for
We love shopping at Macy
Macy’s good store and variety 5/5
Very good set up.
Not userfriendly! 1/5
Everything seemed ok at first. Then 2 weeks after I placed my order, you had canceled it without an explanation! I called customer service, and while trying to help me they’d ERASED my shopping list!!!! I mean. come on! It’s very frustrating when you have to spend hours reordering the same item many many times! Please figure it out.
Can’t Pay Your Bill Anymore 1/5
This app used to be great but now you are unable to log in and pay your bills. Happened on both mine and my husbands accounts. Hello late fees since we have to go in to the store now to make our payment.
Can’t pay bill on Macy’s App. 2/5
Yes I can’t pay the bill on this app or they make it so difficult to find in order to charge you a late fee. No wonder their sales are down. And what’s with the show department layout like a Payless store. I want customer service. Bring it back!
I love the app, very easy to use. Just one problem though: when reading the product reviews, it always scroll me back to the beginning which is really annoying. Please fix it.
I love, love, love the app. I love the ease and convenience of being able to make my payments the day it’s due. I love that upon checking out it tells me which discounts are The highest so I don’t have to figure it out myself. It’s a great app. Thank you
Ok but 2/5
Ok but lost the ability to filter discount / % off, which is a key feature.
Evening Gowns 5/5
By Granna bonbon
I’m trying to find something for my son’s wedding.
Quality Seeker Extraordinaire 1/5
By Quality Seeker Extraordinaire
I have never been able to place an order online at Macy’s.com or using the Macy’s app without either my credit card or gift card being rejected. This inability to verify online that my payment has been accepted and my order successfully completed always necessitates a phone call to customer service, in the latest instance at 1:00 in the morning. Fortunately, Macy’s has customer service available 24 hours, and my latest issue was quickly resolved. I think that the software has bugs that need serious attention.
On a positive note, the merchandise that I ordered arrived by the time promised and was exactly what I had ordered.
Great app 5/5
Easy to use
Doesn’t work for Account 1/5
Never complete login process.
Can’t pay bill from app? 1/5
So lame. It’s 2019
By iowe iowe
Very easy to use. Pay bill and scan merchandise all in one app.
Unable to make payments 1/5
Been trying for several weeks to set up and make payments through the app and all I get is a spinning wheel. Not a big fan of writing checks and mailing payments in.
I love Macys app. Quick and easy access to my account, without the hassle of signing in.
The Last Great Department Store 5/5
I love Macys and I love this app
Helpful app for easy Macy’s shopping!
I’m in love with this app!
Landscape Mode not working on iPad 3/5
By Parvinder Singh Attar
Landscape Mode not working on iPad
They removed ability to shop by percent of discount. Boooo. 1/5
By Doni P
Ability to filter by % of discount of discount was a feature I use and need. They removed it without documenting that they were removing that important feature.
Great app 5/5
By Bo Jackson 1981
Literally has endless search options.... even things I didn’t know that Macys’ sold!
Macy’s is awesome! 5/5
By Border Life
Macy’s is an American icon and was immortalized in Miracle in 34th Street and has been around since 1858.
I was in Macy’s in New York City in 1979 and immediately fell in love.
I love your store and products!
Thank you Macy’s you are the best!!
Very convenient!! 5/5
I love using the app! I find what I am looking for very easily, I can apply my coupons directly, and if something doesn’t fit...then I can go to the store and exchange it. Love me some Macy’s shopping!!
Beauty66 rabindra66 Rahithya 77 rj77 S88 a88 5/5
By t rahithya kundu
Problems with payments statements 1/5
I could never see my statement nor do any payments
By bj conrad
My family and I very much enjoy shopping your store. Good product and wide variety of selection on product thru out your store. Only one problem we’ve had there very often is getting clerks in to help you mostly. Also when you do get help their that pleasant ringing you up. But will always still shop Macy’s bc it’s a great store!!
Happy I got the app 5/5
I just attempted to make a purchase on the website. It kept sending me in circles with the pay pal payment and wouldn’t allow me to use Apple Pay. The whole process took me less than 5 minutes on the app, And I got 25% off!
Having a Macy’s moment! Love Macys more than ever with quick checkout online. Macy you make my day. Xo.
I love the app 5/5
You can self check out from your phone at the store and link payment cards
Wrong size sent 1/5
By extra trip
Ordered petite large sweaters. Received sweaters with large tag sewn into neckline of sweaters. Also had price tag with large on the tag. Had 2 out of the 4 with a black tag looped through the neckline with petite on them. They measure Large. My bill shows petite large. They will be returned.
Jogging pants 5/5
By patty peanuts
I love them! They feel great on very comfortable. I bought them for the gym. I actually wore them out for the evening first with a nice top and looked great.
Macy’s app needs to be updated 3/5
I’ve been trying all day to complete my purchase and the red wheel just keeps going around and around I even went to the store to see if they had the same since I ordered it it said not my size so I’m stuck to dealing with the wheel going around and around not except them please fix your website
The website and the app do not work 1/5
Every time I try to use the app or the website I keep receiving messages that something went wrong or that there was an error. This is the worst shopping experience I have ever had as this has been going in for weeks.
La app muy buena 4/5
Me encantaba comprar por internet pero a los residentes de Puerto Rico le están cobrando unos cargos extras que YO no estoy dispuesta a pagar, así que deje de comprar por internet.
Fast Delivery 5/5
Everything is intact, delivery very quick. Convenient!