Online ordering 1/5
Placed order to be picked in store next day. Waited on line for too long(20 minutes)! Picked up pants. Got home and found the security tag had not been removed! I am not a happy shopper! I have to travel 25 miles(50 round trip)just to have this thing removed!! I don’t think so!
Customer /Victoria ODonnell 1/5
By i cant believe this,!!
I was having a real hard time getting an order to go there. After 2 hrs I finally called a telephone no. And got one of your reps on the phone. She seemed to be understanding to what I had been going through. She said she would be on the call for as long as I needed her. Since I had to redo my order while she waited, she put me on hold and when she got backwashes going to to the phone she seemed to be in a big hurry and said she was transferring to r her superviser. She didn’t even give me a chance to tell her that I had completed my order while she had me on hold. The supervisors phone began to ring. And
It rang and rang and rang for a good 20 minutes. I finally hung up. I was so upset that it took me a while to calm down. I guess this survey needs to be shown to the manager of the supervisor or the top person in charge. Until then, you have lost a good customer. Am I supposed to pick a nickname out of the air? I don’t have one. Come on you guys!
The app is great. So easy to use. I’m loving Macy’s! Thank you!!
Latest update is crashing 2/5
I love Macy's and really enjoy shopping through the app. The latest update though has been crashing every time I use it. I tired to restart my phone and sign in to the app many times but it's not helping with the issue. Please fix ASAP!
Not organized 1/5
By Michelle L 119
I tried to order a Michael Kors tote 5 times, got canceled 5 times. The reason was this item discontinued, but the app shows it’s still available. No word ........
New upgrade have lot of bugs 2/5
New upgrade have lot of bugs and application is closing. It is not allowing to get refresh the availability
Very poor 1/5
By nar dr
When I go to make payment option , system doesn’t work and hang up, so I cannot pay online and I have to go to store in person for my due payment
Updates ruined the app. 1/5
“Recommended for you” item no longer able to see and purchase via Macy’s app.
Works and then it never does 1/5
The app is consistent. It will provide the catalogue, make a selection to view details and it fails. I have never had the app function long enough to add anything to cart.
Excellent customer service!!! 5/5
It would be very unfair not to acknowledge the exemplary performance of the following staff in Macy’s Cerritos ground floor area:
They are all terrific, helpful in so many ways.
25% App sign up discount 3/5
By LM Davis
I signed up on the app because their was a first time app sign up discount promised. I did not receive it! Instead, After I made the purchase, I then received a coupon for 20% off of with my next purchase.
I feel deceived!
Who doesn’t like Macy’s 5/5
Are usually look at the Macy’s app at least once per week. They always have lots of sales and very good prices and I can almost always get free shipping which is very important to me. Their product selection it’s good. I am a small size (2petite) So sometimes I can’t find the item I wanted in my size but that’s totally understandable.
Website is okay but it would be great if you listed the accessories, shoes, etc. that are shown with a clothing item. Several times I was interested in a necklace or earrings shown on the model but could not find it in jewelry. Very disappointed!
Nice layout. Easy to create groups 5/5
By Tess's Review
I enjoy the ability to have several wishlist groupings and that I can preselect designers. This makes it easier to shop for both myself and my boyfriend.
I can easily get to my account information without having to go thru 4 layers of menus.
The push notifications are in line woth my interests.
Overall very good for my needs and the way I shop.
Shopping for Me and my son 5/5
I Love Macy’s for Quality, prices, savings, efficiency and convenience. Great Adult and kids wear and much more. Just Awesome!
I love what Macy’s has to offer but I have problems communicating with the customer service on the phone and the managers in the store are not easy to get along with
Maceys review 5/5
Good products, good customer service.
Mrs. Morales 5/5
By Eddy Morales
I use to love shopping at Macy’s but since they started with their last act and special deals they were no longer my favorite store anymore due to the fact that those kind of specials keep you from using the coupons. I have lots of coupons that don’t get to use because every time I try buying something for one reason or another their system does not allow me to as the items are always a “Special”. I AM VERY DISAPPOINTED AT MACYS.
No rewards 1/5
I didn’t get the first Time user rewards. Not fair!
App not working 1/5
The app won’t let me login.
Great app 5/5
By Amy the gamer
Macys is one of my favorite stores. This app is so easy to use and keeps me organized. The “list” feature allows me to set aside things I am interested in and sends me an email when the item goes on sale. My “purchase history” helps me manage and track my purchases. You can shop by size, sales, designer etc. The app always works well. Easy to navigate. If you return an item, it will show up and credit you right away. For a shopping app, this is the easiest and best one to use. I wish other retailers had such great apps!
By Geury Disla
Excellent App to Shop Marcy’s 5/5
The Macy’s App is efficient in design and functionality - highly recommended! Professor Colette Mazzucelli, NYU New York
Mis compras 5/5
Feliz en cada compra con Macy’s
There is no 25% off 1/5
By Lilo Bird
Wasted my time downloading Macy’s app and creating a new account only to find that there is no 25% off.
Love it, fast, easy...searching for items is easy and sufficient. Couldn’t be more happier with this app
Amo Macys 🌸 5/5
Estoy satisfecha con Macys ⭐️⭐️⭐️⭐️⭐️
I love Macy’s for me and my family 5/5
I love this store great brands for great prices
Cannot set up account 1/5
App will not allow to use any characters like @. How in heavens name are you supposed set up an account
Improper stock and constant crashing 1/5
Items appear available until you get to checkout, and it asks you to remove them as they are unavailable. They still appear available for purchase. Crashes all the time.
Do not work 1/5
Crashed right after I opened it
50% of time it either freeze or not load, another 30% of time it is running slow.
Basically it is a junk app.
Shame on Macy’s
Clothes and makeup 5/5
I love Macy’s! It is my favorite store. The clothing is quality and with the coupons you get great deals!!
Good app 5/5
Sometimes is low but I think is a good app!
Live the scanner 4/5
The scanner is by far the best feature. I love walking into Macy’s and know that I can scan the items I am interested in buying and knowing exactly how much It costs.
True love! 5/5
My Macy’s is truly the love of my life! Your ads are marvelous, and they make me want to shop shop shop! Clothing quality and styles seem like they’re all made for me!
I JUST LOVE MACY’S!!!
This app doesn’t work good , have a problem with my shopping bag it never loads up.
Can’t scan items 1/5
App used to be great but after few updates can’t scan items or labels properly. Gets stuck on loading...forever.
Not a good app!! 1/5
The worse app ever!! I cannot even go to my shopping list anymore everything disappeared for some reason!! I don’t understand why it’s not working properly!!
Bait and switch 1/5
Macy’s offered a 25% discount for first time app users. Don’t be fooled! Once you go to check out there is no discount. I contacted customer service and they had no clue. Waste of time.
Online order 3/5
VERY DISAPPOINTED IT HAS TAKEN SO LONG FOR MY ORDER TO BE COMPLETE FOR PICKUP! I could have had it delivered FASTER as It’s still not ready & not sure when.
Comfortable & stylish boots 5/5
I would enjoy the store much more if you had the staff. No one to get shoes or measure my boy for a suit.
I can’t login with my online account 1/5
I can easily log in via a computer and browser, but for some odd reason the app doesn’t accept the same credentials
Fashion App 5/5
All the clothes for all the occasions, you can find them here. Very good prices, very good deals.
Super discouraged to keep buying things because I cannot pay my bill online. The app never wants to work and it’s been like this for months. I always have to go to the store and pay my bill which is a huge inconvenience.
Not able to sign in 1/5
By Publc 11
Last few weeks I am trying to sign in my account and it just is not loading😐
Muy satisfecha con los productos que venden y los precios de ofertas!
Online shopping 5/5
Quick and easy ! Quality merchandise.
Love my Macy’s app 5/5
This app is well organized and easy to use! My favorite feature is the in scanner/ price check, when I see something I love but I just like to wait I scan it add it to my bag so I can keep track off it! I love the alert when items on my favorite list goes on sale! The app also comes with store navigation, so no matter what Macy’s you go to, a floor plan is provided!