It’s if they DONT want you to buy their pizza 1/5
The app is terrible!!! Kept freezing and not loading the pages. Felt like it was on a dial up system. 2021 and you can’t find a decent programmer?? Unacceptable. I was trying to use a coupon and it said “only apples to the app”...IM ON THE APP. Good thing the Marcos I go to have a good staff or I would not buy from here Again.
Worst app ever! 1/5
I always have to call the store to place an order because the app does NOT work for placing orders. They also need to have a “cash” or “pay at store” option and not just the credit card option. If I could give this zero stars, I would. Please fix this app!!
Can’t order 1/5
Tried ordering on the app and the website. Neither would let me order. When I get to the page to put in my phone number and when I want the pizza no matter what options I pick or what phone number I try the next button is greyed out. Then was told the coupon I wanted to use was for only online orders. Thankfully the manager agreed to override it. $60 for 3 pizzas is a lot for all of the trouble it was to order it.
Fix your app! 1/5
This app is horrible. It will freeze up or not recognize your phone # as being valid even though it is your phone and linked to your Marcos account. Great food but man fix this please!!!
Won’t work 1/5
Seems to think my mobile number is invalid. Can’t use coupons. Apparently growing to fast. On hold for 18 minutes now since app won’t work.
Useless app 1/5
I like their pizza, but I gave up trying to use the stupid app.
By charlie lemons
The recent major update to the app was a massive fix. That store search to login was crazy.... Much better!
Completely unrelated to the review of this App :
I love Marcos pizza. The food is great. My local store is great and wicked fast. I love those guys.
Delivery time 1/5
Took 3 hours to delivery
Please fix 1/5
By Winston Oboogie
Latest issue is the totals don’t match what they try to get from your debit card so the purchase fails. Same issue iPhone and iPad version.
Great pizza, terrible app. 1/5
Takes forever, forces you to start over, freezes until you force the app to close.
First Pizza -Really Tasty! 5/5
By Diehard Hoosier
Had Marcos pizza at a friends. It was delivered hot and perfectly baked. The crust was golden brown, medium soft and semi-sweet: very good just by itself which is my wife’s favorite part.
We had Italian sausage, green pepper,onion, and mushrooms. The toppings were in larger pieces which I liked and the veggies were not over cooked so they had great flavor and texture.
Just signed on to the app as they are now my go-to for delivery.
This app is horrible 1/5
Soooooooo slow. And to try to add things beyond a certain point, you essentially start over from the very beginning. You can’t get to your cart. I curse the app every time I use it.
No order history and tracking 2/5
I placed an order and I went to check my order and the app has no history or tracking. The order did go through as it was delivered but the app has issues.
App doesn’t work 1/5
I have tried to order and yet I cannot because it refuses to accept any mobile number. Makes no sense. Same issue on the website. Try again with this development.
App never works 1/5
Don’t waste your time - user interface can’t process a cell phone number.
Hopefully Marcos gets a developer to look at their app
Pizza is good 3/5
Their pizza is good. However, this app is aweful! Makes me want to order from somewhere else that has a more user friendly app.
Pizza is good but this app horrible!!! 1/5
This app is not user friendly compared to their competitors apps. We tried placing our order but it said our phone number was invalid but it wasn’t. Also the app isn’t as easy to navigate as others. We gave up and ended up placing our order by phone. This app needs a complete overhaul.
Location update 3/5
I wanted to order a pizza for my kids who were 50 miles from me. I tried to type in their location to change the store and it would not let me. It may seem simple but when you were trying to have food delivered to your kids I can’t do it due to the auto location, is a bummer.
Doesn’t work 1/5
Flat out doesn’t work
Great pizza, terrible app 2/5
Ugh you still seriously haven’t modernized this app to make it functional and easy? The nested scrolling menus? Come on. Nothing about this app is intuitive. Feels more like an old mobile site build wrapped as an app. I know you can do better! I’m sure your retail outlets would appreciate the break from the phone calls to order and the subsequent complaining about the website and the app.
But seriously do love the pizza and the staff in our delivery area!
First ever review 1/5
By The Big Hungry 2020
I’ve never left a review on the App Store until now. This app is the worst user experience on the internet. Marcos should hire the developers from Chick-fil-A to build a better app. I have to enter my phone number to place an order but my wife has used that number so the app won’t allow me to change it. I try my work phone and the system crashes. I’m so frustrated I don’t want Marcos now but one kid hates Papa Johns and nobody has stepped foot inside a Pizza Hut since 1987 so it has recently closed down. Maybe I will put some ketchup on a saltine cracker and tell the kids we are at Sbarro. I’m cryin.
Terrible app, wrong workflow 1/5
You can't just log in and use the preferences of your account. Each time you have to type your address, find a location, choose pizza and then you can login. Who designed this app?!
Where did the tip option go? 1/5
I couldn’t add a tip to latest order with the update on November 21, 2020.
Wow. Terrible. 1/5
Confusing. Not intuitive. Learn from Domino’s. You may not like their pizza but their app is unassailable. This app is just bad.
The ratings should be renewed. 5/5
By Steven 116
I took a a gamble and downloaded the app even though it was very poorly rated. However... I do believe that the reviews are from a while back as I just downloaded the app and ordered food without any hesitations. Today is the 17th November 2020. It wasn’t clunky or anything. Good luck!
Terrible app 1/5
Both the app and website keep getting an error at the very end of trying to place an order. I’ve emailed the technology team at Marcos but no reply. I don’t understand how their website and app can be so broken. Based on other reviews, this is an ongoing thing.
I would give zero stars 1/5
If I could this app would get zero stars. It never lets me continue to payment for the pizza . How hard is it to make an app that works?!
Best Cain Pizza! 5/5
By Captain JoHn RyAn
The Pepperoni Magnifico is The Greatest pizza EVER!...I’m my Opinion. 2 different kinds of Pepperoni.
Stupid app 1/5
I open the app and the moment I try and to select a section like deals or whatever 2 seconds later is says “session has expired” over and over and over again. I can’t even order!! Please fix this!
Worst food app ever 1/5
Marcos has the absolute worst app and website I’ve ever used for a nation wide chain. We eat Marcos a lot because we like the pizza, but the online experience is horrible, terribly clumsy at best. I would honestly buy from another pizza place with a better app if there was one in our town. It’s that bad.
Why is this so hard 1/5
I intensely dislike this app. I’m often waiting selections to register in the app, the track order thing used to work easily and now it takes longer. I apparently can’t sign up for loyalty points because “Warning! Cannot sign up /register customer.” I guess I’ll start using the website again?
Remove latest update 1/5
That Marco’s makes great pizza is without question. Our local store provides friendly, quality service. Until now, the app was good. As we prepared to reorder tonight, the app (just updated with latest) will not load our orders though the feature has worked fine in the past. We were able to order as expected on the website on the computer, but someone needs to back out the latest app update and try again.
Good app 5/5
Good app and food is always good. My local place gets here quick.
Best Pizza Ever 5/5
The best pizza I have ever eaten hands down!!!
Great food, terrible app 1/5
Title says it
New Marco’s version for their App 5/5
Thanks for the improvements! Much easier to navigate and order the best chain pizza ever!
Upgrade 11/2020 3/5
By Yasse Yayo
The new update has caused the app to crash. When I try to go to my coupons, the app freezes and then when I go to re-open the app a pop-up message keeps coming up that will not go away.
Worst pizza app ever! 1/5
By Zach 34799(4
This is by far the worst pizza app on the market. On two separate occasions it has taken me over 30 min to navigate this app putting in the address in multiple times just to be told I can’t order because my phone number is currently in use. I have zero idea what it’s talking about. Save your time and just get some pizza somewhere else, which it’s sad because we love Marcos.
App difficult to use 2/5
The app often glitches out and you have to start over. Even after updates. Not the easiest layout either.
Pizza is Great the App is Terrible 2/5
By Emelia's mom
You get to the end for ordering and there’s an error message.
Horrible app 2/5
Can’t use coupon codes. App gets stuck at end of order. Totally unusable most days. Website isn’t much better. Get it together.
Horrible app now 2/5
I’ve used this app for years, but after the last update I can’t apply coupons or edit any order. You’ve lost our business, Marcos.
Doesn’t even open 1/5
By James D Burcham
The app has no opened for months. It just start to open and then closes out before ever going past the opening Marcos logo. My phone fits all the requirements listed. It just doesn’t open.
Crazy bad app 1/5
I hate how people come on here and review the pizza. This isn’t a pizza review site you idiots. This is an APP review section.
Anyway. The app is not great. My address is not new. The house was built 3 years ago and still to this day you cannot type in our address and it work. Why require exact addresses at all? If you can’t find the address you should allow the user to submit the order anyway.
YOU ARE DIRECTLY LOSING BUSINESS BECAUSE OF THIS APP. I am proof of that. I eat a papa John’s strictly because you guys are on a high school level of professionalism and cannot allow users to free form type an address. It has to meet some address already preregistrated in your system. The software engineers care more about getting your address in the right format than allowing orders from people with a legitiment address. For one moment just think about how insane that is.
I will never order Marcos because you don’t take your customers seriously and you allow for your developers to build terrible apps like this with no quality assurance testing.
Good luck. Hope you go out of business.
App Session Expiration Issues 1/5
By Wyatt Watkins
I just updated this app and tried ordering a pizza but the app keeps telling me that my session has expired and keeps redirecting me back to the menu. This has happened 5 consecutive times and 2 of which were while I was trying to check out my order. The fact that I wasn’t able to complete my order because this app wasn’t letting me is horrible for business. I had previously had no issues with this app until the last update. Fix your app, it’s trash.
Do Better Marcos. 1/5
I don’t know if Marcos needs to update there system. But the website never works properly I live close to two locations and I always have to order pizza from other competition. Not good customer satisfaction Marcos.
Huge APP upgrade from last year!! 4/5
The first couple versions of the APP were quirky & not user friendly. Big difference with what they are using now. Kudos to the App developer.
If I didn’t like the pizza so much... 1/5
...I’d be switching to another chain just because the app is next to impossible to use without getting really frustrated.
If you accidentally add the wrong item to the cart (which is really easy to do), there’s no way to remove it unless you go through almost the entire checkout process.
Coupons are a mystery. Sometimes I have to empty my cart and start over to get a coupon to be accepted.
With every update I cross my fingers for an improvement.
Horrible App 1/5
Technical issues every time I try to order. With all these bad reviews, you’d think their IT folks would fix the issues. Bad business...