App glitches 2/5
By Foxy Trainer
This is the 3rd time I’ve tried to use the app, over the last 9 mos or so, and there have been issues each time. Thankfully, I noticed the charges weren’t correct this time and called in the order when I noticed the changes from one screen to the next. I always carefully look at my order before going to the checkout screen to pay, but the changes show up after it goes to the following screen where it asks if you have coupons codes to enter before adding payment info. At that point, I’m focused on simply entering payment info, but I believe that’s where it all glitches. The first attempt resulted in delivery of an incorrect add-on item (ranch dressing vs dipping sauce). That time, the delivery person admitted there are often issues. The second time was a few weeks ago where I ordered a build-your-own pizza. I chose the preferred toppings, but was delivered a cheese pizza. I checked the receipt, and was only charged for a cheese pizza, but the issue is that I chose toppings to be added and the app either did not recognize that, or it changed in the system when the order went through. Today, I gave it another shot. This time, I selected all the items we wanted, and selected the cart at the top to review the order. I applied a coupon code where the blank was provided at the bottom of that screen. I looked at the total carefully, including the deduction from the coupon. I clicked on “check out”, and it took me to a screen to verify delivery address and phone #. I selected all of the appropriate things, then clicked “continue to order details.” This screen gives you another opportunity to enter a coupon code, to add a tip, and to review the summary of charges. At this point, the total was higher than the total given before I entered the coupon 3 screens back. The Happy Holidays offer is $4 off any order. The total was $5-ish more than the original total. So, I called in the order, and the total was as expected.
I’m not new to placing online orders, and I have zero trouble with apps from other businesses. However, I will continue to cal in orders when we choose to order from this establishment. It’s just not worth the time and hassle.
Horrible application 1/5
Your pizza is great. Hire better developers to build your app!!!! The application looses your order if you hit the menu. You can use past orders from other stores. It takes 15 minutes to order a pizza with the app. Why would anyone use it.... it doesn’t save you time and it is frustrating. Hire people who can write usable software, make the app as good as your pizza!!
Worst app ever designed 1/5
Can’t login. Won’t keep your login. Can’t find addresses. Doesn’t help you find closest store. Clunky user interface. Can’t get through the ordering process without massive headaches. Save yourself some time and just order from a place with a decent or at least functioning app.
Will not working 1/5
The app is worthless. I can’t add toppings, won’t seem to remember the order and then when I finally said the hell with it and I’d just order some standard pizzas, it kept erroring out. It wouldn’t even let me call the store. Abandoned the order and went to a competitor
Just use the website 2/5
I’m going to start off by saying I really love Marco’s Pizza as a company. There food tastes amazing, it’s always accurate, and the people relatively friendly. Although the app is not designed well at all.
Here is a list of things that are wrong with the app.
1. UI elements are just placed wherever on the screen, so it’s often hard to find what you’re looking for. Ether that or there feels like there is a bunch of unnecessary options everywhere.
2. There is a strange use of colors in many places.
3. You have to select a specific store to see your past orders. So you can’t just see all your past orders on one screen.
4. There is franchising info on the app, which I guess isn’t wrong. It’s just very unusual, and is just another thing you have to look past to find what you’re looking for.
5. I get emails from Marco’s about deals, although I wish they could just come to me through the app (maybe as a push notification).
6. Sometimes I just want to look at the menu without starting an order. Although you have to start an order to look at the menu.
7. The Marco’s logo shows up twice in the top bar on many screens.
8. Many rectangular items don’t have rounded corners, which makes them not look very nice.
Okay so I know some of these aren’t that big, but all together they just make a really rocky experience. So if you’re a user, I just suggest using the website. It works at least as well. If Marco’s is reading this I suggest doing a major overhaul. You have the money I’m sure, and you would be able to do a lot more business if people were willing to download and use your app.
By Crash issues
App is useless address fields don’t work interface never works just order from Dominos.
Oh no 1/5
This app is just as bad as the website lol.
Great pizza, terrible app 2/5
Tried to add a coupon code at the end for 30% off using the app (I usually use the website), and it made me delete the entire order and try again. Plus, it didn’t add the 30% off to my second pizza (maybe have been because it was part of a deal, but still). I’m deleting the app and sticking with the website.
Poor App Design and Difficult to Navigate 1/5
Downloaded the app due to a coupon special. The design isn’t intuitive and is difficult to navigate. It is missing key functions like bread crumbs or back buttons to help you navigate through screens. When checking out, I could not remove a pizza until removing the coupon code. Please look at the design of this app for standard navigation features and buttons
Terrible app 1/5
By Mrs. Coop
The pizza and service from Marcos are good, but the app is awful. Doesn’t accept coupon codes that are from Marcos website. Deleted it from my phone, waste of space.
By i love pink cats
This app is so much easier and faster than their new website! Loved it !!!
Great pizza but.... 3/5
Why does your mobile app never work anymore? EVER!
Long wait.... 2/5
By Mr dank💯🔥👌
Every time I go I have to wait minimum half hour even when I order before hand by phone or online. The app doesn’t give you the full menu either.
One time I ordered thru app, single small purchase, ordered beforehand to save time and when I got there they were barely making it and 20 minutes had already passed. In total it took 40 minutes and I was late for work. It’s too bad because the pizza is REALLY good!
App is Garbage 2/5
By Bri 88
Goes slow and freezes up!
App Review, No Clue if the Pizza is Any Good 1/5
By Weetzie Starr
I was in desperate need of an alignment on my car before a long drive and after calling four different shops, I finally found one that could squeeze me in and was so elated that I wanted to order the guys lunch. The manager suggested Marco’s as an option since they delivered to the store. After calling and being immediately placed on hold, I looked for an app in the hopes that it would expedite the process.
The app is glitchy. Auto-fill doesn’t work all the time. I couldn’t use Wallet. Even just scrolling seems to cause it trouble. Generally unpleasant to use.
Horrible App 1/5
Marco’s is delicious, but this app is AWFUL. Not sure how it’s been this bad for so long.
App claims that my address “was not found on our map” even though we are definitely within their delivery zone and they have people out here on my street holding up banners to advertise their store all the time. Complete waste of advertising money considering no one on this street can use their app to order. 🤦♀️ the new website is the same and does not recognize my address. The only option is to call in the order - lol no thanks, I will just place an order with the other pizza chain near to us that actually has a functioning app. 🤷♀️
THIS APP DOESN’T WORK 1/5
Doesn’t keep me logged in. Everything I press tells me my session timed out. Deleted it!
Works great for me! 5/5
I like that I can re-order very easily, track the order and access my points, coupons and specials.
Worst app ever 1/5
Session expires over and over. Can’t locate the MENU! Wouldn’t the menu be located on the drop down or maybe the home page? My Little Caesar’s app is working fine. Not hungry!
App always refreshes 1/5
This app is horrible. Great pizza but takes forever. It ask me to login after I’m already logged in then just goes in a loop
App is clunky 1/5
This app is not intuitive too many steps have to be repeated by the user because we can’t out guess the app. Coupons can be added only if you use a certain order. Who knows what that order is. I have used many apps for pizza and other food that do a better job. The user should be guided through the process or it should be intuitive, this is not. At least it does work which is an improvement over Burger King.
Great food. App needs serious work 2/5
By Cheery O
The only thing stopping me from rating this a 1 is if you hang in til the very end, you actually can succeed in getting an order placed. Using this app is a lot like playing the old Simon toy game in the old days. If you mess up one thing, you have to start all over again and remember every little thing you did correctly and remember how not to mess up.
I’ve never deleted an app this quickly 1/5
I downloaded the app hoping to make weekly movie night pizza ordering easier. What I ended up doing was wanting to yeet my phone out of the closest window. After having to log in three different times, change my store location twice and put my order in twice I made sure I got my confirmation email and then promptly deleted the app. I once thought that it was just the web site that wasn’t user friendly, this was so much worse.
This app is terrible. Nothing works like you would expect. Total garbage.
Needs some options 2/5
I love Marcos pizza but trying to order online or thru the app is easy except for some reason you can only order in whole hour times.and sometimes some of the hours disappear even if you’re wanting your pizza at 5 pm and order ahead of time like noon. There needs to be some extra intervals. Like 15-20 mines or even 30 minutes.
By Worms in my Apple
App used to work great, now it constantly crashes and loses login ..... have to enter, re-enter, re-enter, re-enter, re-enter order!!! Sometimes just not worth the hassle....
It’s just not good.... 1/5
After 10 minutes of attempting to order from the app I opted to call in my order. It logged me out and failed to redirect me 3 times. It was slow loading and I ended up with 7 vs 2 pizzas in my cart. I couldn’t change stores at the end not realizing it opted me into a former home store. In general, lots of work to be done. Don’t waste you time, just call in your order.
Crappy App 1/5
This is a terrible app. 1) It’s SLOW when communicating with the servers, 2) My session always gets reset after getting my order set then I have to go back in and reorder, usually takes 3 tries, 3) It’s pretty sketchy that Marcos’ hands off to Worldpay for processing.
By Marcos #1 fan
I don’t care what you say! This pizza place is so much better than Pizza Hut or barf dominos. Everything on the menu is yummy! ⭐️⭐️⭐️⭐️⭐️
The app messed up my order 1/5
I ordered two big cheese pizzas with different toppings and they delivered 2 with only cheese pizzas without any toppings!!!!! The store said it wasn’t their fault! Whose fault is that????
Never buying from there again! Now I have 2 enormous big pizzas for leftovers! Yikes
Extra cheese 1/5
Can’t order extra cheese on a build your own. Please fix
Crap website 1/5
The only reason I downloaded this app was because after 15 minutes of trying to order through their crappy website it wouldn’t let me checkout. Get your s**t together, Marcos
What happened? Won’t allow sign in 1/5
This used to work fine then all of a sudden I’m in a loop that won’t let me sign in. Not great. Hope this gets fixed soon.
App doesn’t work 1/5
Opened app and signed in only to continually be stuck in a “session timed out” loop. Tried signing out and back in, reinstall etc. Still nothing.
This app is horrible 1/5
By Mr Breeze
This app Will get you and you would be disappointed please call to place your order.
Limited delivery area 2/5
Marcos makes good pizza. However, if you don’t live right next to the store, they don’t want to deliver to you.
Unfortunately, the app doesn’t bother to tell you until you’ve gone through the process of assembling your order and starting to checkout. I find this odd since the app asks for permission to check your location when you first open it. Why not just state up front that the user isn’t in the delivery area and give the user the option to continue as a carry out order or to close the app and pick a pizza joint the has a realistic idea of what a delivery area should be?
If you are fortunate to live next to a Marcos Pizza, this app will work well for you. If you don’t, save the space on your phone for more pictures of your cat.
App locks up when ordering 2/5
I recreated a app lock up and crash by selecting two pizzas first and then trying to order a salad. The salad selection never really loads it just hangs the app. When I changed the order to select the salad first, then the two pizzas it worked fine. Frustrated with the time to do the order 3 times. I called the store involved after the second crash and they never picked up the call. Then had no choice but to try the final sequence that worked. Poor testing.
By Midnight Toker 747
Great pizza but this app, makes me loose my appetite.
Have never been able to place an order 1/5
By Caelyn's mom
I love Marcos pizza but the app has never worked. I delete and re-download every once in a while to see if I can get a working version with a new update and it has never happened. I can pick all my food no problem and when I get to the screen to out in my phone number and select caryout and push the yellow button at the bottom of the screen to proceed to put in payment info it freezes....forever. Or is grayed out and won’t let me press at all. So frustrating!! It shouldn’t be this hard to order pizza with an app!! Fix it Marcos!!
The app isn’t that bad. 4/5
It is mediocre though. It deserves at least three stars though. Not 2.3
Unusable app 1/5
By Papa Greg 723
My family loves Marco’s Pizza but trying to order through the app gets pretty infuriating. I can start an order and as I add items to my order the app stops working. Nothing I click on within the menu does anything. I can’t add to or complete my order. Please update!!
Good pizza, terrible app 1/5
Ordering on the is not easy. I had a coupon for an XL 1 topping pizza, ordered an XL pepperoni pizza, the app did not accept it for the coupon. Drove to the store to place the order, they said many people have problems with the app and website. These should make it easier to order, not harder.
garbage app 1/5
i’ve ordered multiple times, always prompting to save my address & credit card info. i was trying to order at the last second and i would’ve gotten my order in if it had just remembered. why does online ordering turn off half an hour before the supposed 9pm cutoff. you all are open until 10pm tonight. it never saves my info, the app crashes constantly on an XS Max, & it’s just the worst
This app is utter garbage 1/5
I hardly ever leave reviews, but this apps is so bad that I have to express my anger. On 3 occasions now, this app has f*#&ed me up. The first time it somehow ordered 2 duplicate pizzas. The second time it ordered from the wrong location. And the 3rd it somehow completely ignored my custom pizza order and gave me something else. as much as I love Marcos pizza, this crap is really annoying. They need to get their s*#@ together with this app. For now on I’ll just order from Papa Johns.
Need to do away with app 1/5
Horrible app never can use any coupons havevlost a lot of my money to papa johns because of this stupid app
Amazing pizza... Terrible app 1/5
When ordering the app times out too quick. If you click home by mistake or to view a coupon your entire order is wiped. This is very frustrating when 4 of your friends did custom pizzas. Lastly this is the 5th time over the course of a mount I fill everything out and the “continue to order details” is grayed out. Closed the app and restarted the phone with no success. I literally can’t give you my money.... Sorry Marco unless someone wants to armrest your app on their phone. I’m done..
App Works Well in N LV 5/5
The app works well in my location. Just ordered food and I didn’t have the issues that other reviews mentioned
No Pizza Sauce 1/5
I think you guys need to change the way the sauce shows on the receipt. Every time I want white sauce when I order online - they never put it on cause it says on it “no pizza sauce” and right below it will say “white sauce”. I’ve gotten three separate orders where the pizza maker never puts any sauce on my pizza. Fix this please.