Lack of User Functionality 2/5
App lacks ease of user functionality.
Save # guests? 3/5
Frustrated that can’t save number of guests for future search. Continues to revert to 1 even when toggling on ‘save for future searched.’ Huh?
Bonvoy? 99% hate it 1/5
This has got to be one of the biggest marketing failures I’ve seen in my 22 year traveling career. Hilton Honors is absolutely loving life right now. I hope the team that came up with the marketing campaign and the team that attempted the design and development of this app are not listened to by Marriott Execs again in the future. Don’t just say embrace the change or we hope you’ll get used to it and grow to love it. Find some humility, change things back, or lose lots of market share. If you sort all of the comments by most recent just on this app alone, a huge majority of people not only gave you 1 star but had horrible things to say. Pretty telling. FYI, there are 400 travelers in my company and we’ve all standardized on Hilton even when most have been loyal to Marriott for years.
Doesn’t work 1/5
Your app won’t open. I click confirm and it does precisely nothing. It’s hopeless, I can’t get past the login screen.
What a useless unfriendly app 1/5
Enough said -uninstalled
Horrible App - NOT INTUITIVE 1/5
By W. Brimat
New to Marriott Rewards. Couldn’t figure out the app and neither could the front desk people at the Westin I stayed in. Not sure if my internet use is covered by my enrollment in the loyalty program. EVERYTHING IS UNCLEAR, and quite frankly, stressing me out.
Truly Horrible 1/5
Forget 5 star service, here you travel with the unwashed masses. Recorded music until unhelpful humans unable to get off script start assaulting you with questions.
Run, don’t walk to go elsewhere
Marriott will loose loyalty over “Bonvoy” 1/5
Gold status now means nothing... App is horrible! Mobile check in is no longer an option. My points do not post to my account. Sick of calling and emailing every time I stay!!! Taking my business to Hilton!
How about the name Marriott on the Ap? 3/5
Would be nice when you are looking at all the apps on your iPhone to see Marriott somewhere. You now need to recognize some bogus name that does not really mean anything. Rest of app is fine. Looks more like change for change sakes
Can’t Get My Bills 1/5
By No worry
Horrible app! Should expect I could access bills from my previous stays. Instead, have to contact the hotel and have them send via email. Can’t believe they can’t make this work.
Joke app 1/5
Currently in a long term stay with two rooms. One room is crediting points every time they “settle up”, the other room has the bill shown in the app, but no points. From the app I wanted to send a message about this, but the only option is to call?! I don’t want to call. I want to send a message in the app and then wait for a reply. A feature common in apps since 2010. Also mobile key is a joke.
For ever as a loyal Marriott platinum I have relied on the web service. This new ap is a glitchy horrible broken nightmare. I can’t rely on it. Horrible
Useless for Rewards booking. 1/5
No mention of reward travel on the app.
I’m miss the old app 1/5
This new app is not user friendly when you book the hotel in the old app was easy to tell them you want early check in and what time and late check in and what time as soon as you made the reservation. This my third reservation it won’t let me pick that option. Also I’m trying to check out on the app and it won’t let me. But it let me check in 3 days before I even was coming to the hotel. Wish you’d put it back to the way it was before fine keep the name but make the app user friendly. Thanks
Cancel Reservation 1/5
There’s no way to cancel a reservation from the app. I’m not happy about that. Why make an update if the user cannot do what used to be done in the old version of the app?
Never again 1/5
By marriott disappointment
I have stayed at hotel previously and was always pleased with my stay each time. I will not return again. Hotel rooms are loud and we did not witness security at front door to prevent non guest from entering. A want to be DJ played music on the balcony with speakers blasting which added to the excessive noise from 4 o’clock in afternoon until early morning hours. Hotel guest continued to sneak people into the room without hotel addressing situation which disrupted other guest stay. Very disappointed with hotel and Marriott.
App is useless 1/5
By more than ticked off
I cannot get this app to do anything it says it will do! Cannot do mobile check in, nor can I use keyless entry. USELESS!
I only rated it a one because zero was not an option.
Who did your user interface work? Awful. Bring back the old. This is in no way an improvement!
Once hotel booked specific info , map disappears . Plus after reservations driving map GONE. I WANT THE APP WHEN I WANT IT !! I want local hotel info when I want it.. only need Bonvoy when searching !!!
Please make more user friendly. !!
Privacy Invasion 1/5
Despite deselecting all forms of junk mail correspondence from Marriott, I am still receiving regular spam from Marriott. It’s all talk and no action regarding your privacy.
No benefits and a silly name 1/5
Don't see the point of using the app to check in. Rooms are not assigned, wrong room types are being prepared. For detailed rate information of existing bookings it throws you back to Marriott.com.
Bugs in the My Account page 2/5
The app does not display how much I’ve spent to re-earn ambassador elite. The double bar graph on the My Account page is broken - only the nights bar is updating while the amount spent bar sits at zero. There’s no other way to access this info within the app, either.
The app should also have a way to reach out to my ambassador or the ambassador team directly for those of us with this status, but it doesn’t.
I agree with other reviewers that allowing guests to also see which rooms are available at check in (via a hotel map of sorts) would be helpful.
I also agree that the Requests page in theory is great, but most hotels don’t ever check the App requests
Cancelling rooms 2/5
I travel a lot and with that my plans are always changing. On the rooms I have booked there is NO WAY to cancel rooms on the app. It’s a real pain
Issues resolved 4/5
Last update fixed the sign in issue where it appears as if the app is signing you in but it never does. Now full functionality is back.
VERY POOR App 1/5
App is Huge waste of time!! Not user friendly. Save time and CALL.
App won’t even open 1/5
All this new BonVoy app does is crash on opening. There are a litany if other problems with the design, functionality, features and optics; however they are well documented already in the review forum. Please just get the app to stop crashing, it’s 101.
Garbage App 1/5
Can’t sign in, can’t reset password, every time I try to it tries to book me a room in Tulum Mexico. Very screwy app navigation.
I mean I like Tulum and all but wow, who let their six year old kid program this app for a big company like Marriot?
Download, delete, loom for a different app ...
Why can’t I compare rates? 3/5
Why can’t I choose more than one rate at a time? I have to write down each rate, then choose the best one. The SPG app had this functionality.
Features don’t work 2/5
By K-dawg eville
App needs a lot of work. They show I have spent $0 which is completely inaccurate. When you call the customer service folks they always say the next update will have it. It is handy to book hotels etc. The chat option is good but when it comes to managing your status or your spend it is a pointless feature. They would be better off removing it if at the end of the day you have to pick up the phone and call the customer service folks and hold for 20 mins at a time. Step your app game up Marriott.
Not working 2/5
App all of sudden is not working, not good
Worse app ever 1/5
It is completely useless. Cannot see reservation. Calling Ritz Carlton New Orleans, no answer for 15 min. Frustrating!
Poor app 1/5
Have the app- can’t find my RSVP. Useless!!
Where is the option to see hotel bills? 1/5
Not sure why but the most recent updates did away with the ability to download my hotel folios directly in the app. Bring it back!
Would be 5 stars if so
Completely worthless 1/5
Doesn’t even allow you to check out anymore! Huge step back! Pathetic!!
corporate rate ineligible for points 1/5
Be warned that Marriott won’t credit you points if booked with a corporate rate.
Go back to the old app much better. I am ready to give up trying to find different rooms to use for points areas much easier before.
Not user friendly 1/5
By Dw & n
The older versions were functional . This one doesn’t even look good and performs even worse
By gigi kl
Pathetic excuse for a modern app. Impossible to log out and change user. Not intuitive. Bring back the SPG app. The Bonvoy is just not useable!
So much extra time... 1/5
By Steve Phillips
I travel a lot. I don’t have time to constantly call weeks later to make sure I am credited the nights/points earned for my stay.
I think I’ll just take company’s travel budget over to Hilton. Deuces
Mobile checkin 1/5
Not seeing mobile checkin.....app is pretty useless.
Basic functionality only 2/5
The new Marriott app is a lot like the old Marriott app. Functionality is limited to very basic booking functions and the lower right hamburger menu UX is weird.
Where Marriott gets handicapped is its back end management is terrible and their customer service is worse. While Marriott properties are ubiquitous it’s reaching the point where I’d rather drive a little further than deal with Marriott.
Hotel Description Cut Off 4/5
Good app but the hotel description is not fully displayed. It’s cut off.
Ritz Carlton 1/5
I will be moving my business to The Four Seasons. I was loyal, have the RC JP Morgan card and you lump all the hotels together? Where’s the service, the exclusivity and delivering Wow??
Every Porsche owner hopes to use the VW dealership and the stale Chips Ahoys in the customer waiting area.
You lost me for life. Former Platinum Elite member.
Not a great improvement 1/5
The new Bonvoy just doesn’t work that well. I tried book a stay and it was no fun. Pages that don’t display properly? Why does it take a week for a foreign stay to get credited?
Points aren’t accurate. Reward stays not showing up in upcoming reservations. Can’t sign in with email, only member number. Advertising before functionality. Password reset prevents me from using my typical password, so I have to write it down just for Marriott.
Wait, what? 2/5
You folks had a huge data breach, and now I’m supposed to be okay with the idea that my room can be unlocked with a smartphone?! Yikes.
Can’t enter new app, login button unresponsive 2/5
Worked fine til a recent update, and now I can’t even get in to check into my room. Keep pressing the login button and nothing happens, but I go to “continue as guest” and it works fine.
Marriott- Great Hotels, TERRIBLE Tech!!! 1/5
Another revision to the Marriott app (Bonvoy now) that is constantly offline when trying to search for hotels, access current reservations, etc.
You would think they could beta test their tech before rolling it out to the public. This happens every time Marriott does anything to their app or website. Its unbelievable they don’t learn from their previous mistakes!!
Time to fire the CTO and get a competent person to do the job!
Impossible to leave hotel reviews 1/5
The move from Starwood to Marriott is a massive downgrade, even in app functionality. It’s near impossible to actually leave a hotel review on the app. extremely clunky and slow.