User friendly 5/5
I love the app for numerous reason. My fav part is mobile checkin. I’m happy to use it to book and make my requests. The app is extremely user friendly. I’ve never had to call the reservation line for assistance. Every thing I need is easily found. 5star worthy.
Horrible App 1/5
By Rick McClain
Made my reservation by calling the hotel. Received the email to download the app. Doesn't recognize the confirmation number, and can't pair the reservation with my account. The app is worthless.
Looking at the other reviews, it makes you wonder about a company that would leave such a horrible app on the app store.
User friendly 5/5
Reliable and easy to use app. Great selections of places to stay and hotels are as described. Highly recommend hotels and app.
V. Wilhoite 5/5
I will not stay anywhere else. Marriotts are the very best of what you want in a hotel.
Can’t book. What’s the point? 3/5
App has been down all day when trying to make a reservation. I get a temporarily not working and it’s being worked on message but I started at 8:00AM and it’s now 9:25PM
Isn’t the point of this app to have the ability to book rooms conveniently? Seems like an awful lot of downtime. Disappointed!!!
Food here is garbage. 1/5
They had the nerve to charge me twenty bucks for a disgusting pink chicken and wet rice in a box at Mia’s. I couldn’t even eat a single bite. I just threw it away. I wish I could attach a picture. It was gross.
Great App. Can improve even better 5/5
I like everything about it except for the lack of a map. On the Concur App, hotels can be either listed or plotted on a map—very helpful.
Please add the map feature.
Wow! This app is awesome. 5/5
By Really Appreciative
Really easy to use. Intuitive user interface. Clearly they’ve thought this through from the perspective of the customer. I needed to update the credit card on file and was able to do so simply by taking a photo of the card.
Love the app 5/5
Makes all aspects of the hotel process easy and effortless. I love booking and checking my reservations. Great job devs!
Bonvoy App 4/5
Not bad... could be much better. Starwood’s was better. More pix of rooms, suggested dining etc are needed.
Great App for an AWESOME program! 5/5
If you must join one loyalty program for hotels, make it Marriott’s BonVoy. Then download the app and start planning your vacations THE RIGHT WAY!
So much good stuff! 5/5
The app has made some strides over the last few months. It’s actually easier to use than the website.
Only complaint, I wish I could check in and get a mobile key without going to the front desk.
I love Bonvoy App 5/5
I’m a lifelong Marriott fan and the Bonvoy app did not disappoint, although I was hesitant with change. Marriott improved my online experience. I just made a reservation for our wedding anniversary using points in about 3 minutes!
But it doesn’t allow for cash/points search
Loving this App 5/5
I don’t always have access to my desktop. Having this app on my phone and tablet gives me 24 hour access to search, view and book, I would be lose without it.
Unintuitive design 1/5
Overall, a very strangely designed app. Navigation is overly complicated. Fix the navigation and it will be fine.
Easy to use app. With nice pictures. 5/5
By Leo Itunes
Customer reviews are key to my selection. Honest response by general managers offset my decision making process for locations receiving poor feedback. I am a Platinum Elite member who travels extensively and can “see through” some negative comments. Keep up the good job Marriott and remain transparent. Continue offering quality service and hotels, and customers will love you.
Ever since It became Bonvoy, it’s become much less user friendly and frustrating to use. Almost, to the point where I would rather book with Hilton, because the app is easier to use.
Satisfied Customer 5/5
By Rise above all
This app is amazing. It makes the reservation process so easy. I really like the chat feature and request option available. I really hope that the mobile key feature is made mandatory at all properties soon.
Excellent service and pleasant place
Love it, except.... 5/5
40-50% of my stays arent automatically added to the account, so I have to watch it very closely, wait ten days until I can report it, then wait another ten days to call and finally get credit.
Adel Takieldin 5/5
By fares masr
Fantastic app 🌷🌷🌷🌷🌷
Marriott App 5/5
BEST hotel ever! Easy booking!
Customer service department unresponsive 1/5
By SC Hiker
I reported a problem & received an automated reply with a case number telling me that “a team member will respond as soon as possible with a personal reply.” It’s been a week and I’ve heard nothing. Very disappointed in the lack of customer care.
Ease of use 5/5
By Jango boba boy
Love it. Easy to use. Gets it right. Good bye other chains!!!
From the housekeeping staff running out to CSR w/our thermos & recharging cord (!), to front desk who fixed the TV, to incredible meals at the SunDial in the Peachtree Westin in Atlanta... keeps us coming back And recommending to family & friends. With Many THANKS & CHEERS! 💕
Great travel app 5/5
Easy to find and book hotels in any part of the country (probably beyond although I haven’t tried that yet!).
Great hotels 5/5
Have stayed in many Marriott’s over the years and I find satisfaction most all the time. From the marriott marquis in New York City to the Spring Hill suites in
MaconGeorgia we always feel like honored guests this next week we are trying a new Marriott brand in our trip to Cincinnati we are going to stay in the loft brand hope it compares positively to other Marriott brands
Managing Marriott stays a lot easier 5/5
By Fritz P JR
I have been using the app to manage all reservations for both work and personal trips. It makes everything easier, better price points and can communicate very easily with mgmt
Fails at basic functions 1/5
It finds an existing reservation but won’t integrate into the app. Poor QA.
Beautiful app and very easy to use!!! 5/5
I’m very impressed with design and how easy to use
Thank you very much for your app
We always choose The Residents Inn when staying away from home. The rooms are clean and comfortable, with wonderful accommodations! An added bonus is that breakfast is the included!!😊
Intuitive. Very well laid out site. Easy to use.
Easy to use 5/5
So easy to use. Great features.
By Bob Potts
Does not allow me to check out additional discounts such as senior, AARP, or military. I have to go to the specific hotel website for prices and they are always less.
Favorites limitations 4/5
It’s silly to limit a user to 20 favorite locations. It’s like you’ve never met anyone that travels, I can pick 2-3 favorite places amongst your brands in one major city, let alone the entire US where I travel.
Can’t log in 1/5
Username and password work fine on the web but not in this app. Booo
Sales Pro 4/5
I Like the interactive app. Just starting to use it. Seems good so far, no issues. Booked a room with points...etc.
Wish my airline was this friendly!
Excellence every time! 5/5
The new BonVoy app makes reservations a “snap” to make and each visit a pleasure with all expectations met or exceeded.
On a recent visit to Santiago, Chile the hotel reached out to me and my wife before our arrival to make us aware of the hotel car service which is available. As this was our first visit to Santiago, this service was a welcome greeting and safe efficient way to arrive safely at the hotel. The hotel staff continues to impress throughout our 10 day stay.
Keep up the great work!!
Almost perfect... 4/5
By Stephen M. Kelly
But it needs better filters for selecting hotels. It would be nice if we could say, “only show me properties that are pet friendly “ or “only show properties with an indoor pool”.
Easy App to reserve room.
Excellent App with A Key Features Missing 4/5
I think the app is completely fantastic besides one huge barrier which is booking the new houses with the app and finding out your room number for mobile key. When the new vacation homes came out for booking the places like Airbnb, I was instantly happy about it but I can’t book or look at those places through the app. Secondly, the mobile key is fantastic but it’s a little hard to see what room is assigned without diving into the app settings and going through multiple windows. Pretty solid app with great functionality and booking ease
Best way to book your stay! 5/5
The Bonvoy app is easy and fast. I literally book my rooms on the the and with the flexible cancellation policy you can book now and when rates are low and not worry about not having a place to stay.
Needs improvement: less freezing up 2/5
When it works, the app is useful. However, it tends to freeze and require rebooting more often than not. Usually end up calling in out of frustration with the app.
Getting there 3/5
Still many bugs and please add the ability to search without specific dates (flexible) as you can on the website.
Bonvoy app is very poor compared to Hilton app. No way to view past hotel bills even though app states they are available to view. I’ve sent numerous requests to improve with no response. So 90% of my business stays go to Hilton.
App is meh 1/5
Stayed over 3000 nights at Marriott. Decided to try Hilton last year. They so it's head and shoulders above Marriott. When I use the digital key I don't have to stop at front desk and can go directly to the room. Also, the Hilton app has the digital key available at many many more locations.
Ups & Downs 3/5
Keeping tabs on reservations good. Mobile check is sketchy. First time trying-have 2 rooms-have only been able use early check-in for room (after multiple attempts). After continued multiple attempts on second room, have given up for the night.
Not on app enough to be overly critical. Have notice that an update was done 2 days prior to this post, therefore the developers are at least making a visual effort to keep up with Apples constant seemingly iOS issues.
So easy! 5/5
I can. Ok my hotel in about 30 seconds! And I can check in long before I arrive with just a click. In fact, I’ve spent longer on this review than I ever need to on the app. :) Great for a busy traveler!