Way to slow 1/5
By KL DB
The app cutover time upon logging in for the first time after being prompted from the SPG app is super slow.
UI is also not nearly as nice as the spg app.
App logic is getting worse with updates 2/5
By LightBe Corp
The following continues to happen after multiple times of uninstalling and reinstalling this app.
More times than not I do not see the mobile check in checkout like I used to. Sometimes I don’t see mobile checkin at all. Other times I saw mobile check in but no mobile checkout. I had to go to the front desk. The app did not used to do this.
I tried the mobile key function twice during my recent trip. Using it without Siri works maybe once or twice then stops working. Adding the Siri shortcut either aborts it while trying to unlock the door OR it removes the mobile key and you have to go to the front desk to have it sent back.
As tech professionals for decades we cannot understand why a merger would make a mess out of a mobile app that was working okay. This appears to show lack of skill, maybe not enough developers or the higher ups are not giving the developers time to adequately test changes before they are deployed. This is totally unacceptable.
By Lil Macbook
App is non-functional; staff does NOT respond nor are they aware of the app requests. You need to be trained at Hilton.
Force update 1/5
By E Etta Etta
Force you update it won't let you use... I wish I could leave 5 negative stars...
UNUSABLE APP after merging accounts 1/5
Just got an email from SPG that I needed to merge accounts by Jan 22 (thanks for only 5 days notice, btw). Followed the instructions and now cannot use this Marriott app because IT WONT LET ME ME UPDATE MY ACCOUNT # TO MY NEW ONE, WHICH IS REQUIRED TO SIGN IN.
One pet peeve 5/5
I am lifetime platinum with Ambassador status. Have used this app now for years and I love it. One annoyance I have is when I’m looking up a reservation I cannot tap the hotel name to bring me to the hotel page (to see photos, etc). If I want to see the hotel page I have to search like I’m making a new reservation. Sure wish you would change that.
Past stays should be shown 3/5
By Stefan Hutter
In the account page the upcoming and cancelled stays are shown. Why is it not showing the past stays? This should be included also to make it easier to track past stay credits. In general it takes very long time for the stays to be credited.
Signin ... no rewards number yet 2/5
By John Gamblin
1. Your signin does not work w/an email as an ID. 2. Screen freezes on attempting to enter a second reservation for DC. 3. You all need to clean up the attitude of the reservation and hotel staff ... both hotels I spoke with seemed bothered by my questioning certain info about their hotels surroundings ... (specifically res confirm #94861168 for this summer) I am sorry but I am a totally disabled war veteran of three wars I went combat in ... unfortunately I was medically chaptered out due to effects from a moderate to serious brain injury Thx for listening ... below is just for info only ...
Just FYI: Thus, at times my speech and cognitive thinking is out of wack. I love to travel and get enough criticism from all hotel staff of many hotels because of a disability I’m not able to control very well that came from an injury defending your and my way of life ... it’s embarrassing to say the least ... sorry for this drama speech, but the criticism I get constantly when I travel is now too overwhelming ... thus I just at times sleep in my car at rest stops. I don’t need to feel so ashamed for something I try daily to overcome. Your staffs help in line stoning more would help get over this fear I have staying in hotels ... by the way, I have never made that D.C. reservation for April in a few months and probably have to find another place to stay I guess ... I do not use my mil disability as a crutch to get discounts because I just say I’m a vet in which many hotel chains do not honor anyway. Again thanks for listening ...
Local rates removed 2/5
Why did they remove the local rates? I always searched for Kamaaina rates when booking my reservation but now that option is suddenly gone.
Is Marriott no longer welcoming locals to stay especially during the off season when occupancy is low?
I have sent four messages to customer support with no response at all.
Ugh, I miss the old app!
App stopped working 1/5
I have an iPhone X. The app stopped working all of a sudden with the latest update. It opens, does Face ID, flashes a little and then exits. Very poor execution!! As a loyal customer I expect better
Needs Fixing 2/5
The app is not that got great!! I am staying at a Marriott and the app doesn’t register my stay.
Crap app 1/5
Unable to add pre-existing reservations. App will not save updates to profile. Deleted within 10 minutes because it is not user friendly. Do not download
Phone support terrible 1/5
Tried to book. Phone support sent me to automated support. Automated support was so slow I went to website. Website is so slow I’m basically stuck. Worst.
Could be much better 2/5
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Enable to use points on a reservation. 3/5
You need to have the option of using points when making reservations. I don’t see where you can apply them.
Still a hard app to deal with 2/5
Each reservation should have the ability to get a mobile key. I click on the Edit (which makes no sense) to go to the reservation, and there is no button to request a mobile key! Why not?
You should be able to click on a reservation, click a MENU button for that reservation, and choose something you want to do with it! How hard is that?
I am a Platinum Elite Ambassador level. I live at these hotels, and yet, I can’t get the app to do what I want.
Can you please allow room selection on mobile check in? 1/5
Follow Hilton's app lead and allow someone to select their room when they mobile check in... thanks!
Easy and Convenient 5/5
By Genung's iTunes
We use the app for leisure and emergency travel. It’s invaluable.
Mobile key crashes app - update 2/5
Don’t use the mobile key otherwise you will need to reinstall the app afterwards!
Keeps crashing on latest version 1/5
Keeps crashing on latest version
Keeps crashing 1/5
By Penna Wenna
Seems to be some kind of issue. Keeps crashing when I try to view a hotel from search results.
Won’t let me book reward stays or use Suite Nights 1/5
Have tried three times to book reward stays and each time I have to call the Platinum Premiere Elite phone number to make it happen. The app and the website say, “Error, we’re working on it.” I tried to apply a Suite Nights upgrade today and the same thing happened. Help!
User data not safe 1/5
User data not safe due to recent theft of user info! Read the most recent reviews by sorting in app store and decide for yourself
Great idea, ultimately usess 2/5
This is specifically for Courtyard Copley Square, Boston: we did not receive the mobile key, the early checkin time was just an illusion. Front desk staff had no training. Again, great idea but unclear their staff has any clue about it. Train them!!
Everything you need 5/5
By Redd 64
This app is all that you need to search for a stay, request specific room accommodations, make restaurant reservations and also speak to the front desk by chatting. You can even make a rental car reservation with this app.
Please roll it back! 1/5
As a Lifetime Platinum member, I’ve been familiar with Marriott travel for nearly 20 years. The app is to be very useful, practical, and accurate. Now it has become bloated, complicated, less user friendly, loaded with inaccuracies, and inconsistent. Twice this week the app tried, unsuccessfully, to unlock my room at two different properties. Then I found out the “door locks aren’t compatible”. Shouldn’t this app know that?!!!
Very disappointed in the setbacks. Rolling the app back would be plenty good for me.
I love The Hotel. Specially the POOL. YOU CAN ENJOY BY YOURSELF OR WITH FRIENDS FAMILIY
Oh no, I just updated the app 1/5
This app has always worked consistently for me. I do think it could be more intuitive- I often have to click on a couple of things to find what I’m looking for, but it’s gotten the job done. I like the mobile key and the ability to use the app to unlock the hotel and room doors. I was looking forward to using the mobile key today and not having to go to the front desk to get a card key. Unfortunately, I just updated the app and now it crashes immediately upon launching. Hopefully it gets fixed soon.
Awesome update, now crashes on open every time!! 1/5
Great job Marriott digital/tech team, thank goodness your properties aren’t terrible like your digital technology (mobile app esp.)!!
App Technology Ahead of Marriotts Employees and Structure 2/5
Like others the app looks great, feels great but where it fails is the employee interaction with the app technology. Notifications of room being ready rarely happens, mobile check out doesn’t work. If you are going from one Marriott to another the same day Mobile Key doesn’t work. If you have more than one phone Marriott employees don’t know how to help. Calling the hotel and customer service is pointless.
Marriott technology and employees need to be on the same page.
Awful. Requires update on every use 1/5
They require you to update the app almost every time you use it.
Mobile Key Issue 2/5
I have been a long time Marriott Platinum member and thought I would try out the mobile key option.
Well..., not so good. I have tried this feature on 3 different occasions all with the same outcome. I open the app, it closes immediately without me being able to use the mobile key. The app will not stay open. The end result is me deleting the app and reinstalling it.
Can’t say I am not disappointed with Marriotts glitch.
Does Not Show Rewards Availabilty 1/5
Latest iteration is garbage. Does not show any rewards availability.
No longer can book rewards nights 2/5
What a let down that you can’t book rewards nights in the app any more!
Needs updates 1/5
After coming my SPG with Marriott I can no longer enter both apps on my phone. It will not let me enter my email address, therefore I cannot log on. I’ve logged on through the website, so I know for a fact it’s not because of a wrong password or username.
Please fix this and update the apps.
No reward night functionality 1/5
App has lost all functionality to display reward nights for any date. Can not pick any location in the US or Worldwide
App doesn’t work anymore 1/5
Marriott Rewards app worked until this morning but now quits immediately when I open it.
Cannot book rooms. 3/5
I keep getting “invalid cart ID” errors. I had to use the website to book. It also gives me a confirmation that my card is added but then it asks me for it again.
Works well occasionally 2/5
For some reason when trying to view hotels using points, it shows none available. When viewing the same thing on my computer, I’m able to view rooms using reward points. Also, after finally being able to book a room with 2 guests, the app shows one room with 4 guests. Not sure where the mix up occurs in the programming, but it definitely makes checking in frustrating when requesting one king.
App constantly crashes 1/5
App crashes at launch when trying to use key. Very frustrating!!!
Please did ASAP!!!
The rewards night not function 1/5
Looking for reward night, not avail at any date nor any property. Need to fix this function. The service request is hit or miss. Some properties would be avail but some are not.
Decent, room for improvement 3/5
- Simple design
- Added promotion progress
- Easy to track status progress
- Communication with hotel staff
- Search should be much easier. Why is it so hard to find airport hotels? Or hotels in places like St. Thomas? Why does “Phoenix” bring up Phoenix Street in Michigan and Phoenix, IL before Phoenix, AZ?
- Hotel floor maps that allow me to pick a room at check-in. Maybe give Platinum Premiers access to upgrades via check in on the app?
- Booking with points in the app is broken. It always shows nothing available even if I can book with points on the website.
App is crashing constantly when mobile key is available 1/5
I cannot use the app on my iPhone when mobile key is available using iOS 12.1.2 and the current release of the Marriott app. I rely on the app for all of my travel (at 103 nights this year already). It is effectively useless now until Marriott fixes it. PLEASE FIX ASAP!!!!
Latest App update screwed up my App 2/5
I just updated my app and now I can no longer see or book with my points are you kidding me your Tech people off on vacation. Unhappy customer
NEVER book a flight/room combo 1/5
Service transfers to Marriott Vacations, which is a complete disaster. Indian reps hang up on you 4/5 times when they pick up the phone, even before speaking. The last guy was just laughing. Hands down, the worst service I have ever experienced from any company I have ever dealt with.
Marriott App 5/5
Hello! It would be nice if we could use the App to pick our rooms when checking in. Thanks
Points now a problem 1/5
Booking with points no longer works in app... This merger keeps on giving.
No availability for points redemption 2/5
App shows no availability for points redemptions for all properties across multiple locations, however website does show availability for same searches. Why use this app?
App keeps crashing within 30 seconds 1/5
The app crashes within 30 seconds not functional. It was working fine yesterday not now. You need to fix this!!!!