The app only notifies you when there is a new article. No notifications for Messages, lab results, billing, etc. e everything in the “patient” folder ought to have a notification.
Face recognition 2/5
What happened to face recognition whit this app?
James A Wells 5/5
Works fine with no abnormalities.
Used to be a nice app 1/5
This update is really disappointing. Lost all access to things that were so intuitive to use. All of the social media, connect with an expert additions are crap. Clearly didn’t ask end users what they want. I just want to look at my results and upcoming appointments.
Works fast, very convenient, well organized, and efficient.
Still could let you learn about test without going out of your way. 4/5
By Mrs. McCookie
For me, they need to be more direct. 3/5
While I highly recommend this app/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches.
If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app.
Having said that, I have a lot of respect for this app. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information.
As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community.
To spin off of the Wizard of Oz, don’t ignore the man behind the curtain.
I am 75 years old so that could be my problem, but I cannot understand the billing electronically.
I have been going to Mayo since 1990 and love the care I get. The billing has become a real problem in the past year. Today I received a check for a non assigned claim. I tried to apply check to my account and realized my balance was almost $500 again! Is there anyone that can help me?
Hard reset password impossible 1/5
By trying to find out
A wonderful app that the keep un improving. 3/5
I have used this app since it was first rolled out, thought it was great, a very useful tool. They keep making changes that make it more difficult to use. Test results used to be easy to find, listed by the type of test, then they renamed some of the items so you have to look under multiple names for the same test. Test results going back 10 years were available and shown in a graft. Then anything older than I few years had to be “loaded”, how ever that only worked about 20% of the time. Recently they started listing test results by date. Great as long as you remember which tests were performed on what date. Now I received an email telling me more changes are coming June 1, 2019. Can’t wait to see what else they have made useless.
Very convenient 5/5
Awesome app! I work at Mayo Clinic, haven’t been to the doctor in a while, very user friendly!
Fantastic, Flawless, wouldn’t change a thing!!!
Mayo hospital 5/5
By micka jones
Best Medical App I’ve seen 5/5
App is first class just like with everything else at Mayo Clinic! Just AMAZING.
App rocks! 5/5
By Antique Future
Great app! Intuitive and easy to use. Tons of great info, tips and recipes with your healthcare professionals at your fingertips. It’s a good time to be alive!
Great tool for patients 5/5
By Sum youn ho
This is a must have app for patients. It is easy to use and navigate. This is another reason why Mayo is one of the best medical providers out there.
No easy way to print or send a receipt.
Needs Messaging Notifications and Other Issues 2/5
I like using the app to communicate with my providers, but a push notification of new messages would be EXTREMELY helpful.
It is NOT useful that your current appointment disappears from your schedule after the time of the appointment, since you're often called in late. So if you are running late, there is no way to see when your appt was scheduled, to see how late you're running.
It also makes no sense that if you check in with a live person, they will tell you which door you will be called from, but if you use the kiosk or e-check-in, it won't tell you this information.
Overall, I expect better from Mayo Clinic.
Priceless access to medical records 5/5
I can’t keep track of paper documents for the life of me! This app is priceless in managing my medical records! I love having access to every aspect of my doctor visit, from doctor reports, to follow-up procedures, to lab and diagnostic reports. Up until a few days ago I could view my X-rays. They are no longer available in the app, only a radiology report. Was the imaging feature removed?
Best advice and more for free 5/5
By Professor Garabaldi
You can have the Mayo Clinic on your side or not; it’s up to you.
However it seems like a no-brainer.
Great app 5/5
Just concluded a visit to Mayo for condition I have related to spine and this is a GREAT app. Constantly updated with appointments, test/scan results. Ability to communicate with providers, set up reminders Etc etc etc. One of best apps I’ve every used.
This is one of the best hospitals that I have dealt with in my life. They are trusted in the management of patient affairs, health care, operations, doctors, doctors,
Fantastic app 5/5
I love the redesign of the app and all the awesome colors. It’s nice having all my medical information in one spot. Great job Mayo Clinic. 👍🏼
Mayo Clinic Rocks!!! 5/5
Mayo is the best hospital, has the best doctors and the best app!!!
Need hard copy of all statements 5/5
We need hard copies of all statements; please
Great app 5/5
Really reduced the stress of logistics allowing to focus on the care. Everything question I had was available in the app. ECheckin was great.
New version 2/5
Since Mayo did computer upgrading few months ago I can not access radiology reports or images in the app. Called many times on it still not working. Everything else works fine
The send button is not visible to VoiceOver accessibility when sending a message. 1/5
Although I can create the text for a message I wish to send, I cannot send it, because the send button is not accessible to VoiceOver. I am using the built-in VoiceOver screen reader.
CLearly accessibility was not tested!
Update march 7, 2019. The claims offixing VoiceOver issues in the latest update are over rated. One cannot send any messages because the send button is not visible to VoiceOver users.
This app is very easy to use! It’s great in terms of tracking you appointment, knowing how to prepare for appointments, and reading medical notes. My favorite part is how easy it is to contact your doctors directly with the patient portal! Makes communication so easy!
Almost perfect...Great app 4/5
Great app to use for contacting care teams in several locations. Good info available about results from tests and procedures.
Last update has too small of type in contacting care teams.
Good daily info.
Good app to find medical history.
Good secure info. No need to share with outside vendors. Medicare could take a lesson.
This app is very user-friendly. I love that I can message my provider and check my future appointments. Very helpful!
Mayo app 5/5
Easy to use. Intuitive and excellent user experience
Much improved from Jan 2018 5/5
Novice user Here! 4/5
Thank you for this application. It takes awhile for a novice like me but WELL APPRECIATED!
I have special needs child. This app works perfectly and is a blessing to be able to switch back and forth from her account to mine! I LOVE everything at my fingertips! I rated 2 only because I am in billing hell. I cannot see her bills . I have no access. I have spent so much time in person and on the phone that I am in shock this is MAYO clinic!
I currently am showing 2 bills yet when I click it shows one total. No statement , no time , just amount due.
Who would pay an amount without explaining where it came from ????
I think it is funny that it asks if I would like to go paperless?????
It is so messed up!
This is not the Mayo Clinic I have known in the past.
Things like this are common in Alabama, I was hoping mayo would teach these hospitals how to work....
Now I am concerned they hired someone from here! This has been going on since Oct 2018 . I thought it was cleared up and everything is back to being messed up.
No access to my medical records. 1/5
By adam feinglass
This app is bogus. Needs to have a feature where you can sign in with your email. Login credentials are way to strict for old people that need this app
Patient portal user 1/5
This app was not ready for release and is still rampant with errors. My test data that was easily viewable in the last portal is now either missing or filled with conversion defaults that are useless. I hope these errors are not leading to patient confusion and potentially critical heath issues.
Unstable sign in 3/5
Sign in often non existent or difficult. App may sing in then close quickly closing requiring yet another sign in. This phone is apple 6s with plenty of memory remains updated and clear of clutter running always reliably. As a patient I expect a reliable smooth completely secure app ranking at least 41/2 stars. Do your best service for all of us that spend a great amount of money with Mayo Jax
By Miguel Benjamin
Not user friendly at all
I found that the application makes contacting my physician easy 5/5
Please don’t permanently take out the Rx’s filled section.
By bull $&"!
Doesn’t work 1/5
I created an account but I have never been able to log on. I keep getting an error message to try again later, for several days now.
App gets better and better! 5/5
Very happy with the app and how it has rapidly evolved to be my go-to tool of choice to interact with Mayo.
They are using you for your money , they won’t let you cancel a subscription and customer service is poor
Billing portion 2/5
By Window woman
From my IPad I am unable to get copies of statements from Mayo Clinic Rochester showing how billing totals were arrived. I am using the new and improved Mayo Clinic app. Also, if I choose not to pay on line, where does one send the payment? Since I have no desk top computer, I find the lack of information really frustrating.
Maybe it’s me 1/5
I am not a patient but my minor aged daughter is. How do I link to her info?? The app provides no help and at this point seems to be be totally useless to me.
Wonderful app 5/5
Very informative and useful to manage your information. Mayo in general is very impressive and there app equals their dedication to their patients.
Mayo Clinic app 5/5
The app is amazing just clicks away from all your info!
Great communication with your doctors!
Must have app 5/5
By 1928 Timmy
If you are a patient at Mayo this app is great at managing appointments. After every appointment your doctor will put everything in writing and you can read it all again when you get home. Very helpful because I never remember everything said in the exam room.