Where’s the help? 1/5
This app is intended for more than just personal well being. It is also intended for a person to be able to manage their health care, but those options are hidden at the bottom of the screen in light gray letters. The majority of the app is just a calendar of articles telling you what you should be doing - what a waste of space!
Room for improvement 2/5
This is a good app to use for contacting your provider for non urgent questions as well as for insurance questions. It does not accurately track historical data nor does it accurately track labs or provide a picture of what that might mean. Explanations are clearing lacking. This app could be much better.
No longer displays RADIOLOGY RESULTS 3/5
The radiology reports show what was ordered and the date of service but x-rays, MRIs—etc., radiologist’s report, are no longer visible.
Unable to Edit after Submitting 3/5
I am unable to go back in and see/correct my info
Very good 4/5
I love how I can message my team of doctors and nurses if I have any questions or updates form them.
Can’t get it to update 1/5
Just spins, won’t update. So I deleted it and tried to add it back. Still just spins.
Needs Improvement 2/5
I follow the link from my email and opt to open in the app. It just goes in circles back to the App Store. They need a lot of work on this to bring it up to date especially in times like this. I’d give it a 1.5 if I could if not for all the useful information.
Great but with one missing feature 3/5
This app has a lot fantastic and innovative features not found in apps for other medical institutions. However one of the most features is messaging your physicians and this app does not allow you to receive notifications when you have a new message. There are options to be notified of other not as useful things but it will not notify you when your doctor replies to you. You must manually check the app everyday to see a reply. This is a glaring omission!
Unstable sign in 3/5
Sign in often non existent or difficult. App may sing in then close quickly closing requiring yet another sign in. This phone is apple 6s with plenty of memory remains updated and clear of clutter running always reliably. As a patient I expect a reliable smooth completely secure app ranking at least 41/2 stars. Do your best service for all of us that spend a great amount of money with Mayo Jax
Cannot get the questionnaire to open. Just keeps going in circles 😩 1/5
By Mama Combs
Questionnaire will not open
Wonderful ‼️ 5/5
Great, high quality information ‼️
Great Tool! 5/5
I love this app and was so glad when Mayo Clinic added this to all the other amazing things they do. Over time, I have utilized the e-check in, appointment portal, messaging, pre-appointment questionnaires, lab results, imaging, etc. It has been a fantastic resource for me and like the Mayo Clinic itself, I’m thankful to have had it!
Very Good Clinic App 5/5
I am very pleased to say that this is a very well designed app. Much better than my local health provider’s app for sure.
Not user friendly 1/5
By Kitty Komments
New layout is difficult to understand. Appointments are available to see by anyone assisting. Notes are hard to read. All icons are same color. Have had portal for six+ years. Won’t recommend.
Use website instead 1/5
Terrible does not do what the website can.
<5 for Mankato 😡 >3 for Rochester 🙏🏼 4/5
Home page feels like most social media feeds, user friendly, decent amount of information available.
Updated app did not improve quality 2/5
By Nana Words
Cannot download Radiology reports. App so busy with nonessential information that reports cannot be seen. Used to be a great app before the conversion to Epic. No longer can compare Lab results as only current shows. E-check in does NIOT eliminate need to check in on ARRIVAL at desk or kiosk. Ugh!!!
New patient 5/5
By Jax HC
Very easy to view everything care related
App doesn’t work 1/5
Again, Mayo has changed a tech system without working out the bugs first so the system doesn’t work. I can’t make an appointment with a doctor I've had for years because he’s not in my doctor list and there’s no way to add him. So, I tried to email tech support and the email wouldn’t go through. If Mayo can't manage tech, how are they going to manage my care? Time to go to Baptist.
Latest update broke it: can’t log in via app but can via website 1/5
The title says it all.
Appointment schedule 4/5
Love it ! Keep paperwork down and very easy to get my appointments updated.
Apple Watch 1/5
Watch series 5 - the app tells me first go on my phone. Okay, did that and went to settings to allow for the watch. Still not connecting. With my health issues my phone isn’t assessable sometimes and I am more likely to have my watch on. Please make an app not in “complications “
Mayo Clinic app 2/5
This app is down or unavailable more than it is operable.
I really want to love this app, but.... 3/5
There is no way to set up notifications for when I get a message from one of my doctors. This is pretty important for me, and I just missed an important message when I happened to log in today.
I realize that billing takes time and can change with insurance and all that, but nearly every time I log in it shows I have a change to my balance owed, even when it hasn't changed.
Otherwise, it's really great to get my lab results quickly and to see a fair amt of information, including notes from past appointments. Please fix the message issue though!
Very basic functionality 3/5
The app the Mayo Clinic used previously was much higher quality than this current tool.
Missing Patient Information 1/5
By A Bitstrips Fan
This new app was a failed attempt to improve cosmetics and appear more professional. Unfortunately the user experience has not improved and all radiological images are no longer viewable. Using a tech savvy company to update online customer experience may improve appearance but it would have been preferable to contract with a company that better understands the medical industry.
Clear, easy to read - but can’t figure out how to add 3/5
By Wisconsin cheese girl
Sleek design, loads smoothly. Completely lost, however, on how to add information. Example: I have allergies and medications. Tried several times to complete, still puzzled.
Three stars because although the Mayo health info is great, the patient personal info area is hard to navigate, often difficult to find where to click.
Usually doesn’t work 1/5
This is great when it works but only works about 5% of the time, if that much. Always says to isn’t working right now or to retry and it still doesn’t work when retrying. Even downloaded and reloaded - still doesn’t work.
Needs improvement 4/5
Great app, but my husband and I would like an automatic sign in option so we don’t have to type in a password all the time.
App no longer works. 2/5
I use to use this app all the time but now it keeps saying can’t retrieve data, try again and keeps blinking this screen. I deleted and reloaded app and the same thing happens. I have the latest update. I really need this app working again for my appointments. Let me know if there’s a work around I can do. Thanks.
Good start but needs work! 2/5
Sometimes it opens, often it doesn’t. As I am legally blind, it’s hard for me to read the info. In particular, the patient number is written SO small I have to give it to others to ask them to read it. (So much for patient confidentiality- I’d rather they just leave it so I can enlarge it. (I need minimum font size 14 to read but normally use 18 to avoid strain- I believe yours is about 8). Color change would help as well. I can change my iPad to go white on black nos like this note, but cannot change the app background. These things have caused great issue problems for me including overpayment by me which Mayo Clinic still has not resolved. If I had been able to read the note, it would have been avoided completely. Set up doesn’t allow for patients to put their own notes - something which would allow better exchange with doctors as things come up between visits, it also (like most medical portals) doesn’t allow for information exchange by the patient with other non-mayo doctors. Until doctors demand that portals be able to exchange info, medical treatment in this country will continue to erode. You are in a good position to do so. Use the reputation of Mayo Clinic under the Mayo brothers and demand better for your patients!
Terrible App! 1/5
As a patient at Mayo I am encouraged by them to use this app to log into my patient portal. It is terrible - beyond slow to load each link, often even have to start over multiple times. Not only that, results of testing do not appear on it for days, even weeks, even though they are available to view on their website within a day. Even better, or worse, this is a relatively new app for them. Their old one was much more user friendly.
Ridiculous that an organization this well-funded cannot manage to have a better app developed for them.
I wish someone there in charge of this would read all of these
negative reviews and do something about it.
Latest Version 6.2 is rubbish 1/5
Thanks to the latest update you no longer have access to medical images...
It always says “could not sign in at this time” 1/5
Never have been able to get it to log me in.
It fails twice, then tries to make me go through account recovery, only to immediately fail in the same way again.
The same credentials that are allegedly incorrect for the app log me in to my account just fine if I use the web version of the patient portal instead.
Cannot connect to health app 2/5
Cannot connect to apples health app anymore. If there is a fix let me know this was a useful feature
New update not working well 2/5
By Hot please
Cannot retrieve any radiology results since the latest update resulting in a lapse in my care. Not acceptable!!!
Nondescript app 1/5
The whole updated design of this app is just blah and confusing, especially the appt schedule.
The list view was very legible and easy to follow. Having to swipe to the left to see the next appt is ridiculous.
Your app is a joke
Mayo App 3/5
I did like the app, but this latest update dropped several test results I would like to share with my primary doc. Also, there doesn’t seem to be a way to print any results. So pretty useless unless the patient is a medical professional.
Frustrated patient 2/5
The new format is not an improvement. Not user friendly at all
By Jhumur Haqe
No help 1/5
This app is the worst app I have used! Constant change, phone assistant not helpful. I never write poor reviews but the Mayo App is the Worst!
Worked great until latest updates 1/5
I loved this app until recently. Now it rarely works. The latest updates have made it basically useless .
Unable to cancel - keep getting billed 1/5
Very frustrating! I tried (2) x’s to cancel and yet I keep getting billed. I don’t even use the app. Tried it for the’trial’ period and have been unsuccessful in getting my cc removed from the site ever since. DO NOT put your cc info in unless you want to be eternally committed to this site!
App does not contain updated medical test results 1/5
My cancer retesting was done today and my doctor told me that she would send me the results via the portal. My wife was notified via email that results were available and by going into my records via the Web she found my test results. There was nothing in the App portal with my results. This has been anxious times for me and I have been waiting all day for my results. The App patient information, test results and letters are not in sync.
Buggy, amateurish, confusing 1/5
Need to test and debug...