Doesn’t work. 1/5
By tyger li
Like the title says it just doesn’t work. I have been trying to use this app for a few days and it never lets me place a order it just waste my time.
Can’t place an order 1/5
I have tried on numerous occasions, here recently, to place an order on this app and it won’t work. It says “can’t process order,” or something similar, every time I try to order. Please fix this issue.
Don’t waste your space 1/5
Don’t waste your storage space downloading this app. It’s straight up awful. The “rewards” are sparse and next to impossible to redeem. Complicated process they should take notes from Starbucks.
Need help or have issues? Too bad the “contact us” link is deactivated in the app and customer service email response from the official website is nothing. No response EVER. They do not want to help you and they make that clear.
McAllisters don’t pretend you have an app or rewards programs it’s pathetic and embarrassing.
App needs fixing 1/5
I tried to place reorder and it will not work.. this has been over several days now
New update 1/5
By Fan a&e
I’ve been using the app for awhile now and never had any issues until the newest update. No cash option, some rewards can’t be used through the app, harder to specify your order, and funniest of all is that the app tells me that my order is ready for pickup when I’m already back home eating.
Updated: now I can’t even place an order using a reward. It spins and spins then it tells me the order can’t be processed and my reward disappears. If I have to spend an hour placing an order, I’ll go elsewhere. Bring back the punch cards.
Completely Useless Now 1/5
The app used to be pretty good. Now for whatever reason if you choose something that’s not available it totally chokes up the app with no indication of what isn’t available. You’re not able to go back and change anything. It asks you to rechoose your Restuarant and then you lose your entire order. VERY VERY VERY frustrating. Especially when you have a few things to order.
Can Place An Order 1/5
Won’t let you place a order keeps saying something went wrong select a store. Then it won’t let you select the store. Makes you go through the entire process again bc you order was deleted.
Below average 2/5
I love McAllister’s, and I think that having an app with rewards is definitely a smart move. However, I am not able to place an order on the app. Every time I pick what I want to eat and hit checkout, it always fails to place the order. I also am unable to use the rewards through the app. When I attempt to use them, they just disappear. Definitely needs improving and bug fixing!
Its ok, but app could use some updates 3/5
Well, i like that they are trying to do rewards again. Usually they work, but not all the time. My biggest complaint is that i have to log into the app every time i use it. Its a restaurant app! At least fill in my username and password, or just don't log me out at all. No other apps make you do that except financial/banking apps.
Needs backend maintenance 2/5
The app is designed well and functions well. Keeps track of orders, stores a payment method, quick to find local stores. The backend order processing is frequently down rendering the rest of the app. useless. Half the time I receive a message stating that the order could not be completed and to call a location to make an order.
Having used this app for years it hasn’t been able to complete my order for over a month. Updates have had no effect.
Can not order 1/5
It’s stuck swirling at Time of pickup
No descriptions and fails to order 1/5
There are no descriptions for the sandwiches telling you what’s on each type. And when I try to order it just spins for 5 minutes and then gives me a failure message.
Has Never Worked 1/5
Worst app. I have tried to use it 3 times and I get through my entire order which is a family of 6 and I press order and it spins forever and then fails. App deleted! Useless! Why put an app out that obviously does not work. Ugh!
App works, customer service abysmal. 1/5
Ordered my food 1 hour prior to arriving to restaurant in Big Spring, Texas. When I arrived at the scheduled pickup time I had to wait an additional hour before my order was actually ready. Really poor service. The manager has no clue what was going on, she was stressed and offered no solutions, not even a discount.
By doesnt wirk
I can no longer order from this app. Keep getting an error message when I submit my order. “Oops, something went wrong”
Updating my review, dropping from 2 stars to 1. It's completely unusable now. It lets me put in my whole order, but gets stuck on the pickup time and eventually errors out. When it does that, it wipes the order out too. This app is in desperate need of stability and session management.
Can’t place order!! 1/5
This app has really gone down hill! I haven’t been able to place an order over a month now!
Not working 2/5
I just can’t log in. When I put my info in it just stays on the log in screen. When I type a different password it will tell me it’s incorrect so I know the first one I entered is right. Just frustrating to have to put my same order in every single time. No point in the app. I have re-downloaded and updated. No change.
Problems w/ Orders 2/5
Not sure if it’s the app or my restaurant, but normally they have great service. Used the app two weeks ago and went to pick up the order and they had no record of it, even though I could verify that I sent it to the correct location. Today, I ordered a salad with extra fruit/nuts. Got the salad w/o any extras and completely missing the chicken. Don’t give extras as an option if there’s no follow through. Disappointed.
Crap app 1/5
Can’t order online because it isn’t showing my card info correctly and when I type it in, it tells me already exists.
Also can’t customize my selections - the free form field only holds like 15 characters which isn’t enough to adequately describe my customizations for the choose two.
Doesn’t give rewards.
Constantly having to log back in 2/5
Until you were able to allow was to stay logged into your app or at the very least allow us to use fingerprint login I’m giving it two stars.
Bring back the punchcard! 1/5
By Punch card Fan
This is the worst app ever. We are frequent tea buyers, by the glass and gallon and loved the punch card system where we knew when the freebies were coming - this app gives us free cookies and free spuds we don’t even eat those!
Hope it posts this time 1/5
Not very easy to use, steps don't direct you to the logical destination. Couldn't use the coupon, the cashier in the store had to cancel my online order, and use the coupon in store which I still have not see my refund for cancelling the app order. If I do not see a refund in the next few days, will contact customer support. Please don't even push the app out when it is apparently not ready for customers to use. I deleted the app already and will not use it again.
Looks like Apple is preventing me for posting this one star review...
Rewards vanish with no warning - why are expiration dates too much to ask for? The UI/UX was better on the old app, and the newest update won’t let me place an order at all. Apps are supposed to make things easier, not more difficult. The punch cards worked better, and I’m upset you no longer have green tea. Epic FAIL!
Almost The Worst App 1/5
Too difficult to maneuver through options. Non-responsive. Not user friendly. Have to search through non-descript options to find applicable page. System crashes.
I like the food, really, but they lost today’s and future sales.
It would be easy to implement the punch card system in this app and yet it isn’t done. Instead, I get discounts on items I don’t want or like. So instead of visiting 2-3+ times a week for meals, we visit a couple times a month. Fix the rewards system; your long time fans are begging for it in the comments
Does know one test this app before deploying it?! 1/5
There’s been major glitches with almost every update they’ve done to this app: before this last one, 1 out of 2 restaurants here were unable to accept mobile orders. On this last update, when you try to redeem rewards the interface locks up and you’re unable to complete your order. You are also unable to upgrade cups of soups to bowls because the customize button does not work. Whoever is over your mobile UI division may need to be reassigned because they have probably cost you more than a few pretty pennies in lost sales. Even worse with a 2-Star rating you sure are taking your time to fix these issues too.
Can’t order 1/5
By Jan/Feb issue
Not letting me see the menu or allow me to order. The buttons in the app don’t work.
A WASTE of TIME 1/5
I downloaded and enrolled to use the app. I pulled up to the drive through and there was record of my order. I left totally disgusted. So I have deleted the app and won’t use it again. It’s a shame I had to give it a 1 star rating for that is more than it deserves
I can’t use this app anymore to place an order. I have tried uninstalling and reinstalling, but it doesn’t work! It hasn’t worked for quite a few months and it is quite frustrating! None of the issues are fixed in the updates. Wish they would find a fix!
Please bring back ‘pay at the store’ option. Credit card doesn’t always have enough credit on it!
App Mess Up 1/5
Messes up when trying to order! Specifically when ordering the King Club it automatically changes the bread to a baguette without me making the change. Then there is no option for the regular bread the King Club comes on! So I end up having to call and place the order instead of using the app. Please fix!
Problem with order 2/5
Just went to pick up order. Still had confirmation up. Got there and order wasn’t ready said card was declined. Placed order with same card no problem. Sure wish app would’ve notified me there was a problem so I didn’t sit there and wait for my order to find out it didn’t go through. Also would be nice if I could made a comment regarding the order.
Stop downloading 1/5
Don’t know how well this app is but it certainly takes a long time to download. After I get the opportunity to use it I may update my rating or not
Can not login to app to see and redeem rewards 1/5
Every time I try and login with my correct information, it just reloads the login page.
Bring back punch cards 1/5
This is dumb. How hard is it to punch a hole in a little card.
App has never worked for me 1/5
I have an iPhone 7+ and have everything up to date. I have tried a handful of times to place an order and it always just waits and waits and waits and never completes my order. Well it’s now saying my password is wrong and when i try to rest it, it won’t send me an email. I’ve tried 3 times and my email is my name so I know I didn’t misspell it all three times!!
Hate that you have to log 2/5
It is a pain to log on every time. Also the app order doesn’t have the same items as in the restaurant. The soup options are not the same.
Go back to punchcard reward system 1/5
By GEEZ LOUIS STOP ALREADY!
I don’t care for this app for rewards system at all. Will show I have rewards and no expiration date usually. And then they just disappear. Or like a day ago it showed I had 2 free teas and said 4 days left. Well today they are gone as well. Very disappointing when I’ve been waiting for a long time for them to restart a rewards program of some kind. Especially since I am a very frequent customer. I will have to look elsewhere to satisfy my tea addiction it seems unless McAlisters steps their game up... this is unacceptable 😑 and I am seeing this is a recurring problem with others as well. 👎🏼👎🏼
Rewards Need Work 2/5
- We definitely miss the punch cards. We go to McAlister’s a lot, and order sandwiches every time. So when we finally do get a reward, it’s a spud or soup or something unrelated to things we’ve ordered over and over again. No thanks. We preferred knowing we were getting rewards we’d actually use.
- I have to log-in every single time I open the app. There’s no option I can find to keep me logged in.
- Please bring back the cash/pay at restaurant option.
Rewards doesn't work 2/5
To redeem "freebies" is a nightmare. Code does not pop up. Counter helper says I have to be on their wi-fi. I said not but I will play. I switch to your wi-fi and it doesn't work and yes location service is on. The next visit it works using my cell carrier. Next visit it doesn't work. Have not tried using the app to order.
Also, counter helper took my punch card which was not full and gave me a new one and carried over the punches. The new one now has an expiration date of 12/31/2018. Still early in the year for me to meet the quota but wondering how this will play out towards end of year. Thought that whole process was lame.
Terrible App 1/5
App is terrible. Placed an order, chose to pick it up on this day and this time. When the order is finalized, the message comes across the screen to pick it up the next morning. Call the store and they say they can’t do anything about it. Now I have an order I’ll have to call and hope I can cancel. Wouldn’t recommend downloading this at all.
Worst restaurant app I have ever used 1/5
Problems with multiple visits, including even getting notification of my order being ready for pickup despite the order having been apparently voided immediately. Just incompetent design and execution, apparently.
Deletes freebies 1/5
I was trying to redeem two freebies with my mobile order, but only one applied to the order. When I went back to reapply the other one, it was gone as if I had used it. Then I canceled my order before I paid so I could start over, and then both freebie were gone, even though I had not redeemed either. Other freebies have disappeared without me using them, possibly because they expired (even though they never list expiration dates). The entire reason I downloaded the app was for the coupons and they have never worked for me, so I’ve deleted the app.
App needs a serious revamp 1/5
By Busters Lady
This is awful to have to write a negative review about an place I do love! The online ordering is the worst! Cannot redeem rewards unless you’re standing at the counter! I tried to include my free “SPUD” and when I go to check out the whole app crashes and my free “SPUD” is gone as well. Happened again with a tea. Why make it so complicated! Then the manager was like oh well sorry🤬🤬🤬🤬! Please fix the app or bring back the old app!
Buggy App 1/5
By Sad panda 22202
Not a very good loyalty tool as the App is slow and does not always function well.
App doesn’t work 1/5
By Midsouth Gent
App no longer works. Can’t login, can’t pick a restaurant to order from. Needs more work!
App doesn’t work 1/5
By Ex MOG user
MOST of the time this app doesn’t work. When it does it is not easy to use. There are sooo many steps to place an order.
Can never log in or anything. What’s the use of rewards if you can’t log in to use them?!