Horrible App It won’t take my location no matter what 1/5
This is a nightmare of an app absolutely useless it refuses to use your location no matter how you put it in I literally am standing in McDonald’s and it’s says there are non here don’t waste you time and effort on this garbage McDonald’s should be ashamed of themselves for putting there name in it
Orders deleted 1/5
Awesome. McD’s deleted my order and left only one item, but charged me for the food for three people.
Working as consistent as their Ice Cream Machines 2/5
By Ruprect Gargule
Why can’t other fast food chains be like Chick-fil-A? Half the time it logs you out and says “no internet connection” when you try to login. The other half it erases all your McCafe points so you start at zero Then, there’s no way to contact support or give feedback on anything. Idk why I even care that much, it’s freakin McDs, you threw out quality when you decided to go here.
Polished but doesn’t work 1/5
Just downloaded this app to make ordering easier. Ordered and went to pick up. But the restaurant never received the order. We confirmed the location and the order ID but it never showed. A very frustrating experience
Constantly signs me out and password doesn’t save right.
Won’t let you order ahead of time. I don’t go to McDonald’s for fresh food. I want to grab and go, if I misjudge my time and my order isn’t as fresh as it could be that’s on me. Waiting until I get there to start the order defeats the purpose of preordering.
Was good 2/5
This would’ve been a 4 maybe 5 star review. But now I give it a 2, recently the app has been signing me out forcibly and not letting me sign back into said account. Which then I have to make a new account and eventually repeat this process again. I even almost had 6000 points built up from the new point system. And yup you guessed it I just lost that account as well.
Can’t even login to use app 1/5
By witchy wisdom
It worked great for a few months, then suddenly wouldn’t let me log in. Says the app needs to be restarted but even after restarting, deleting the app completely and reinstalling. It hasn’t worked in months.
No idea why, but every year I try to get this to work, and every year, over multiple phones, it stays broken. The absolute worst fast food app and I have 0 hope at all it’ll ever get better if it hasn’t been fixed after YEARS of the same issue. This was the last attempt, I’ll just stick with drive thru and ignore the “deals” dangled like a carrot on a stick that seems more like a marketing ploy to plant ideas in people’s head to drive more traffic then an actual deal.
Needs Apple Watch Support 3/5
It would be fantastic if the app supported Apple Watch functionality. For example, when arriving for your mobile order, you can reference your order code or select a curbside pickup slot from your watch.
Can’t sign back in 1/5
Ever since I got a new phone I haven’t been able to sign back in. It’s been a couple months now. Due to this I haven’t been to McDonalds since I can’t sign back in.
Please add gift card payment method 3/5
By Phoenix Mc
Not the best eats anymore but ok.
It would really be nice if we were able to transfer a gift card balance to the app like most of the food apps. That would be amazing!
Barely functional 2/5
App gets hung up on previous orders and must be uninstalled/reinstalled to start a new order. With other restaurant apps I can order food and pay for it, and a buddy can go pick up. But with McDonalds I have to bring my phone to the restaurant to complete the order. App interrupts you with offers while you’re trying to make menu selections. You can’t submit reports (missing items etc) without entering a ton of information (including the app version!) manually. This is a basic restaurant app with a so so implementation.
You can only use the app 1/5
If you bring the mobile device with you. Other apps like Chick Fil A will allow you to place a mobile order and someone else can pick up. One location would not take the code through the drive thru because the mobile device it was placed on was not present. They said the person picking up the order would have to come inside and speak to a manager which makes zero sense. Most people go through the drive thru because they are unable to go inside. My husband had our autistic son and baby with him which made it impossible to walk inside and speak to a manager. I ended up canceling the mobile order and he ordered at the drive thru speaker and was met with attitude because I canceled the mobile order.
Sends orders to wrong locations 1/5
Normally payment processing can be a bit slow, but a recent error caused my order to be sent to a store in a different state. Normally I wouldn’t be too upset about this but it was a $40 order that corporate said they can’t credit back and I’ve not received a response from the store owner. I’m hesitant to use the app again in case this is a recurring issue glitchy with this app.
I ordered a happy meal with chicken nuggets and fries and I don’t you even get ketchup or anything at all? Seriously am I supposed to eat all that dry…?? Why does it keeps happening. It’s not the first time it has happened. I have ordered a few things in the past and have even ask for things like that and I don’t even get it because they forget.
App does not work 1/5
It keeps logging me out. Takes several minutes to log back in. Now have to verify device. To much hassle.
Commercial Driver 1/5
Employee’s we’re rude, food good
Used to work 2/5
Doesn’t let me log in? Never works anymore.
Items can’t be removed from your cart and multiple full screen ads before you can even access the app. Makes you so frustrated you go inside or choose another place to eat. Everything you don’t want in an app
Love the app 5/5
Has made life so much easier!!! Love the app
Delete the app 1/5
This app used the the ish, now it’s just garbage, no more deals, the reward system is trash. Plus they say $1 dollar large fries but we all no McDonald fills a small fry bag and dumps it into the large package lol. Save your money and time and download jacks app, their deals are fire!
Now requires consent to rewards program for use 1/5
I don’t want to consent to your rewards program just to order a hamburger. I just want to order a hamburger.
1 star because it wouldn’t work 1/5
There’s not a lot to say about this. I thought it would be worth a try so I downloaded it and got set up. However, it wouldn’t work to enter payment information. Aside from that, I don’t like being required to save my card information in the app. So, I find trying the app was a waste of time.
Slow Fast Food 1/5
What’s the point of getting points in discounts if I have to wait 3x as long in my vehicles as I watch them process order after order in the drive thru. Makes it not even worth it I thought this was meant to be just as fast it’s NOT.
The WORST 1/5
I use apps for almost every fast food place/delivery service and none of them have as many issues as McDonalds. The location services are horrendous and many times they have told me they don’t have my food because the app says i’m not at the store. It also has an awful delivery service that says there are no McDonald’s anywhere near me when I live close to at least 3 that are in delivery range. It’s just plain BAD.
Shake Machine & App Broken 1/5
I ordered a shake, got to the store to pick it up, and the shake machine was broken. The app had already charged my card & the store couldn’t do a refund. They told me to call the 1-800 number. Called the number & they told me I’d have to call my bank to dispute the charge. Not acceptable.
Might just be another bug.. But I haven’t used the app or gone to McDonald’s in about a week or 2. And when I got on today to try and use one of the deals. It stated I had to wait an hour because I had already used the deal. After checking my recent orders... it was blank...
Used to have ingredients listed 1/5
I am severely/deathly allergic to a food preservative, and need to know what is in certain foods. McDonald’s used to have each ingredients listed, which helped me know that I had to avoid a few items. The ingredients are mostly gone now, so I don’t trust it anymore, which is pushing me to not go to McDonald’s.
The deals are not as good as they used to be, either...sad.
The new rewards program is a joke. I don’t like frappes, and having to spend $45 to get one free? The old program was buy 5, get 1 free. Large mocha $3.79 x 5=$18.95...more than doubling the price to get a reward, and then not being able to get a reward you want? Crazy.
I had already been spending less and less at McDonald’s. This might be the push to make me stop altogether.
The lack of password log-in is also a problem. I had regularly gone to get food for older family and friends using their deals. Since you had to have the phone that you ordered on with you to get food made (which is also ridiculous), I would log-in to their accounts on my phone, order and go get the food. Now I cannot, so more people not having McDonald’s. Nice work, cutting off your customers.
Be Aware! 4/5
The app works fine- no issues there. BUT, there is no mechanism/procedure in place for refunds. I placed an order via the app but the restaurant was out of 2 items & had no suitable substitute. The manager said she could not refund my money. She referred me to McD’s Customer Service (…crickets…). Be aware of this issue when using the app.
Painful to use 1/5
The app is incredibly difficult to navigate. Things that should obviously be in the same menu are separated into their own categories. Also, why do you offer meals, then say the meal is unavailable even though you have all the items to make the meal? Oh right, so you can make more money. The only thing more painful than the app is going through the drive thru.
No good 1/5
I used it the first time this weekend and left the drive thru with no food. When I got in line I gave the drive thru the code provided for my order. When I got to the pick up it was not my order and they argued with me that it was what I ordered. My total was about $6 but my card was charged $15 so I refused it. The name on the order was not mine yet my card was charged. How this could happen on a secure app is a puzzle unless the workers have the capacity to mess things up. Needless to say, if that charge went they I will disputed and I will delete this app.
Will not allow me to choose “ask app not to track”. Tried for days
I deleted my Facebook and it won’t let me sign in anymore, it sees my email and tells me it’s attached to a Facebook that’s gone. Tried Google and it signs me out constantly I can’t even get an order through.
Least Wendy has an app that works
app will sign you out 1/5
By Bradley F 13
App will constantly sign you out and makes it ridiculously hard to log back in under your same account. Embarrassing in line at McDonald’s. Not worth the pennies you’ll save
Needs improvements 1/5
Keeps logging me out everytime and had to verify my email everytime i log back in.
Toxic packaging 3/5
By olivia mom of four
The packaging seems toxic, I wish it was natural untreated paper and not styrofoam cups made to look like paper .
Doesn’t word on iOS 1/5
App was great on android. Switched to iOS with a new phone. Logged in once through FB and for over 4 months now I cannot log in anymore. Cannot loving via other means for my account either - not sure if it affects the other login methods but FB login will take you to the verify page and past that, you get an error and you’re stuck. It’s a shame cause the deals on the app are pretty stellar.
Can’t create an account on iPad 1/5
By Mickey Mark
After getting the verification email, the Activate link on the web page you are sent to doesn’t work. Same problem in both Safari and Chrome. Using the latest iOS.
Can’t Sign In 1/5
The app will no longer let my sign in to my account. When I try to sign in with my email it tries to sign up for a new account instead, and then says I can’t sign in because there is already an account with my email address. It’s super annoying and now I can’t order with the app, which makes it completely useless.
location permissions doesn’t work 1/5
The app will not let me select a location. It insists on allowing the locations in settings—yet it still won’t work!
There is no way to select a location or order or anything without a location.
This buggy app needs to be fixed or they need to allow the manual selection of a location.
Update June 2021 3/5
I do not know how to use this new update with points. It doesn’t show me how to get certain items (frappe) and it’s confusing. It also says on my rewards, “Sorry, we’re unable to load your points and rewards at this time. Please refresh and try again”.
Hit refresh and nothing happens.
I do NOT like this new way.
Working Now 4/5
Working on email login, but not on Google login. You would need a different email than that listed with Google. This gives a backup, when Google fails. For faster service in long lines, use the Curb Pickup. Number ‘3’ is a lucky number. The, Deals, stay the same for too long. Also bring back, 24 hour breakfast.
Deals are awesome. Easy to use 5/5
App is easy to use. Deals are great
Don’t waste your time!! 1/5
The app is pointless! You order through the app, but they don’t even start making it until you get there! And better be sure to bring the phone you ordered with or you won’t be able to check in. Needless to say, it’s pointless to use the app! Might as well just go through the Drive-Thru!
Bad updates 1/5
I don’t know what has happened with this app but it use to be user friendly but now even with location on it tells me there are no McDonalds in my town, there are actually three. We will have to find something else to get for lunch with grandkids!!
Deleted app 1/5
By Nicky bicker
I deleted this app after years of successful use. If they wanted people to delete their app after recent changes they made that render it useless, they were successful.
Starving and broke 1/5
By starving and broke
Just left McDonald’s on 120 in Elkhart got 3 meals and 2 hamburgers and you would usually get fries too but no fries and charged over $6 dollars for two cheeseburger that were smaller then the hamburgers they still charged for meals when they had no fries to go with them it was the worst service I’ve ever had and my husband and I live on one check a month and it was really disappointing because of how rude and badly we were treated and cheated thanks for making this a bad experience on Father’s Day .........👎
McDonald’s is #1 5/5
Great app , real easy to use and you can always find great deals!
Not any faster 2/5
By Pcola Ag
The good part is you get to see options you did not know existed. The bad is (1) it is hard to impossible to customize sandwiches - like no pickles on a kid’s burger; and most detrimental (2) it is slower that just waiting in the drive through line. They don’t start until you show up and it took 11 minutes from when I parked. The whole drive through line had cleared by the time I got my food. Might as well skip the app and just get in line. Clearly not prioritizing app orders.