Last thing you want 1/5
Me writing a review of this app would be almost as bad as you asking me to review the quality of service at your store in Moorestown NJ. Both are equally as bad. I've found countless stores that get everything right all the time but never one like mine. How is it possible to screw up one customers order ten times in a row? Statistically with all the other customers it is impossible. Just like it should be impossible for the app to fail loading every time I try to use the deals section at prime hours but it does. And only then. Works just fine at two in the morning or ten at night. Go figure. But like I said you don't really want to hear all that from me. You need to wipe that location off the map and start with a new store. Building and all cause it must be cursed. And I've written to HQ and to the actually owner plus the manager for luck. Never heard back which really disappointed me. So now instead of going there several times a week I go to Wendy's or Burger King. And on special occasions I will go to McDonald's but after the attitude the woman gave me at Moorestown I'll probably stop doing that. I broke a cardinal rule. I asked for tenders after nine at night. I once asked at eleven and thought the guy was going to hit me. You'd think if something is that popular you'd order enough to cover the entire day. I guess McDonald's isn't smart enough. Cause that isn't a Moorestown issue. That happens at all of them.
Not intuitive 1/5
How do you save favorites? I can’t figure it out. Why doesn’t it just use previous orders as favorites? I have to choose the right number of condiments before I can add something to my order but that’s not clear. It should be simple to use but it’s not. Ask Starbucks to rebuild your app.
By mcdomankds rannttt
Pls clen ressstooms
Why are there never any deals? 🤦🏼♀️ 1/5
By Train *
Update: I decided to give this app another try thinking maybe the deals issue was fixed. When I first downloaded it, there were deals, but now they’re never there...again. It’s still useless to me.
Old review: I deleted it and downloaded it again...still no deals.??????
Update: now there are two deals, but only for mobile ordering. After reading the scary reviews of mobile ordering, I will not be using that feature...so this app is still useless to me. 😞
Waste of time 1/5
This app is a huge waste of time. As is the online ordering. You order ahead of time but have to wait in the same line as if you hadn’t. AWFUL
This app is horrific. Ive signed up 3 different times... cant get back into my account using any method, and it never accepted my card on any of the 3! You would think Mcdonalds would have a decent app considering theyre a large company, but it doesn’t even work. 😒
When it works… 3/5
I rated this app three stars out of five because it’s not functioning again. When the app works it’s great but, seven times out of 10 they are complications most of the time saying that locations are closed. If they were to get their act together and get the app functioning consistently I will change my rating and give it five stars but, only when it is fixed. There is a lot of potential for this app and, I hope they get everything sorted out.
I never had any problems with my McDonald’s app until recently. I’m not sure if my new IOS download doesn’t support it well but be very careful if your mobile order doesn’t go through or the app closes when you submit it. Do not keep submitting it multiples times because you WILL be charged and it has become a real hassle trying to get my money back for the 1 order I was charged 4 times for!!
Thanks 2nd Street McDonald’s! 5/5
My order taker, Darien was very personable and welcoming and it’s an experience that I don’t often get at Fast Food restaurants.
Good deals 3/5
By Gina in KS
Easy to use, free stuff, good deals on iced coffee
They need help! 1/5
Owensville MO McDonald’s is the worst! Very mean and rude drive thru old lady!! Scanner not working and she refused to manually enter the code.
By AAA Nite
Love McDonald’s food
Where do I enter TrickTreatWin game pieces in this app? 3/5
I installed the app to enter a TrickTreatWin game piece today. The “Got Tokens” instruction says “Step 1: sign in at the McD app...” I can’t find any place in the app to register a token!
This App went down hill - FAST 1/5
The savings was amazing in the beginning. Now it’s pennies.
I downloaded the app to enter my tokens I won from a breakfast we had bought earlier that day. Made a account and everything and the app won’t even let me log in. Yet I use the same info to log in on their website not the app and it signs me right in. But the website won’t let me submit my tokens into my account
Wouldnt even give this app one star 1/5
I purchase 3-5 caramel frappes on a daily basis and I have not received anything free as the one deal requires you to purchase 5 any McCafe and get 6th one free!!!! I find this app useless. Would be great if it actually worked!!! smh
Mobile app 5/5
The app has some good deals
Chicken tenders 5/5
By Gerry Ken Fen
Great flavor. Great price.
Great addition to you menue.
Mobile ordering. 1/5
By Liberty lizzard
Drive thru mobile wasn’t working. Curbside signs were laying on the ground and not much help trying to figure things out. Not very happy with my experience. Hope my food is right. 🙏🏻
Loving it!!! 5/5
Getting the food to your car is amazing!
Need Improvement 4/5
The deals are great on here which is why I still use the app. However the communication from the app to the drive thru needs improvement. They never know how to deal with it and every time I go they want to charge my card AGAIN!!
Log in issues 1/5
I’ve tried logging in several different ways and it says that it’s automatically logged me out because I didn’t agree to the terms and conditions. When I clearly did. This is why I deleted the app before. Too many bugs!!!
I’m loving it lol 5/5
Always has a deal I use and app is always working with me
By cool wes
Love the service
This is not a good app the connection never stay it’s a head ache trying to pull this app up
Poor review is for current version 2/5
I hav always loved the McDonalds app nice it came out, but since the most recent update, nothing seems to work. Even if I punch in the zip code of a town where I know there is a McDonald’s, it can’t locate it (it couldn’t even locate a McDonald’s when I was sitting in their parking lot!). And every time I try to check for deals, it tells me there are no deals at this time, and to check back later. Needless to say, it’s been more than a couple weeks since I’ve been at McDonald’s. Instead, I just find a deal on my Wendy’s or Burger King apps, and go there instead.
App kicked me out of Facebook 1/5
I’m not able to login into my account with Facebook anymore please help
Whats the point 1/5
Used this app one night around midnight. Thought whole point was to avoid lines. Had to go through drive thru. NO LIE!! It took 27 min at drive thru. Came to same store a few days earlier at around 7ish. Was completely closed due to staffing issues. This happened at another store in the area too. Hmmmm....maybe you should raise your pay scale to be able to retain employees. Done with Mcdonalds
Need Work 2/5
It's a decent app, but there are two glaring issues:
1. The keyboard cannot be dismissed on the curbside space-number input screen, preventing the continue button from being pressed. I ended up having to walk in to get my order.
2. It has an option for "I'm already here" that says to give an order number to an associate, in case the app doesn't detect you as close, but at the very least at one location they said they absolutely cannot pull up a mobile order unless the GPS detects you, period. Either better training needs to be implemented, or this feature needs removed.
3. Add the option to check in when not in proximity anyways, why don't ya? #2 became an issue because i sent someone else to pick up the order. But calling in to verify they couldn't get it to work ("recalling" the order number didn't work, and the staff member familiar with the mobile order system on site at the time said that there is no way to pull up an order if the app won't let you check in or says you're not present). Part of the benefit of mobile order is the ability to have someone pick it up for you; not everyone has uber eats in their town or wants to pay a fee for delivery when free alternatives exist!
Gas city 1/5
By Bob McCormick
Great deals when the app first started. Now not so much
Good app 4/5
I’ve been pleasantly surprised at how well the app works. Two thumbs up👍🏽👍🏽
Connect to internet 1/5
Worked great the first time.Afterwards just kept asking me to connect to the internet even though I clearly was. Ended up going inside to order which totally defeats the purpose
Menu please 1/5
Have to register email address or Facebook to get into app. All I want is a quick look at menu and am not willing to get emails or Facebook ads to use app. DELETED before registering.
Coupon wouldn’t work in drive-through 1/5
Didn’t get to use my coupon was told sometimes it just doesn’t work so I had to pay full price why have an app that’s supplies customers with coupons when they get to the drive-through to use the coupon thats issued by McDonald’s and then they just simply can’t use the coupon 😡😡😡
Is a good app but all of a sudden stopped working and won’t let me pay or add a new payment option
Good! Employees could make using it better! 4/5
Easy to use. Pretty self explanatory. I like the coupons for food. Changes pretty often so there’s always good stuff and good deals. Don’t enjoy the eye rolls I get from employees when I ask to scan my phone though
DOES NOT WORK - USELESS & INFURIATING 1/5
I cannot place a mobile order, because it always says there’s a problem with my payment card - but not what it is. It won’t let me add a new card. It sends the mobile order to the store about six times. It does not keep track of my McCafé rewards. I tried it both on my Note 8 and iPad, and it’s the same on both. Don’t waste your time!
Stopped working 2/5
Once upon a time I would give this app 5 stars...I LOVED IT! But recently as in the past couple of weeks or so I can place the order and go to the McDonald’s location that I put the order in for and when I hit finalize and pay it declines my order and reverses the original authorization that is in my bank account. I have MANY reversals in 2 separate accounts because I thought well maybe one bank account was the issue as I have had to call the bank and verify that I was in fact trying to make these transactions...there have been no blocks on either account I have tried to use, in fact I’ve gone through the drive through on several occasions and verbally placed my order then paid with no issue with both accounts. I use the mobile app because the employees that take the verbal orders seem to be the most inept people on the planet as well as extremely slow. Until this app is fixed so that I may place my order fully through the app and park curbside instead of waiting in a 30-45 minute line as I did this morning and STILL had my order filled incorrectly then I will be taking my business to Hardee’s, Burger King, Cook Out, Checkers, and Chick-fil-A... if sitting in a drive-thru takes longer than I’m allotted for lunch BEFORE I actually eat then it’s a no brainer...I will not be patronizing this establishment.
Impossible to use feedback in app 2/5
While the deals are nice, the restaurant workers are not always familiar with the app offers and it disrupts the ordering experience. Also, if you try to give feedback or fill out a form, the app freezes in my iPhone. The Foresee Results rating also locked up my app several times.
Better coupons 1/5
A couple of weeks ago I would have give it a five star had better coupons since they upgraded the coupons are not very for my Family
Too difficult 1/5
Can’t switch locations most of time. Can’t register for there games. Pictures to verify too small to see the hidden fire hydrants. Needs much work by someone who has common sense
Mobile ordering doesn’t always work 4/5
I made a Mobile order and the system was down. Now the order is stuck in limbo and I haven’t been able to use it since. Months now, every time I’m near McDonald’s it tells me my old order is ready
Lost my rewards 2/5
The functionality and flow of the app are good. And obviously the deals are pretty good as well. My complaint is that I was working to earn a free coffee and had 4 out of the 5 needed then they did an update for the Trick, Treat, Win campaign and I lost ALL of my earned coffee credits! NOT COOL McDonalds app developers!!! Especially since the promotion doesn’t expire until 12/30/18.
Get rid of the glitches! 4/5
By aac shutterfly
Way too many glitches still. Half the time the restaurant can’t find my order. Plus the app constantly fails and has to restart while I am pulling up to the window.
Lovin’ it! 4/5
My only complaint is the kids meals. You can’t order big kids meals from the app.
No deals 1/5
It was bad enough the coupons never scanned at ANY location. But now the app has been saying there were NO DEALS. Terrible what’s the point of the app without deals?
The App is useless. Unless you have money to throw away!! 1/5
By Fish Life User
So far 0/4 of my orders have arrived at the restaurant when I did and have been correct. 1st order, I ordered an Apple Pie. It was on the final receipt and has now disappeared from my order. 2nd time, they didn’t have Chicken Nuggets, gave me two Chicken Tenders instead. 3rd time, ordered a Sausage McMuffin, they gave me a Sausage, Egg & Cheese McMuffin. 4th and final time, ordered a Sausage McMuffin and Chicken Tenders. I was given a Sausage Biscuit with cheese added (I could have committed murder with the biscuit it was THAT hard). Out of Chicken Tenders? Let’s give her a $1 Chicken Sandwich! She won’t know the difference. And of course they want proof and need to see my phone every time I order because my order doesn’t show up for 5 minutes and they want me to just order and pay for my food, again! There is no way to cancel an order or edit an order so you aren’t charged for something you aren’t getting. The app is a big joke!
Still can’t fill an order under 10 min 1/5
There’s a reason why the app doesn’t give you any indication how long your order will take. Because, after ten minutes waiting in the parking lot, you’re still going to be walking in to get your order.