Frustrating When Traveling 3/5
Map locator won’t pick up McDonslds we are at. Even the staff doesn’t know how to correct that. We cancelled our order and left.
Error message 1/5
I try to use the app to say time, if not money & it doesn’t even work for that.
Needs Fixed 1/5
By Karissa K
Downloaded today to place an order and I can’t even add my payment information. I’ve tried using my 4G LTE, WiFi, restarting the app, restarting my phone - nothing works.
Where'd all my McDonald's go? 1/5
New version of the app hides most of the McDonald's in my area. Now I can't pick my favorite restaurant.
Can’t get started 1/5
I can’t even select a location to start the app. I’ve looked online and it seems like the app isn’t down right now, so maybe it just doesn’t know that there are THREE locations in my town.
Viewing coupons 1/5
There is no reason why you shouldn’t be able to view coupons while not at a McDonald’s. It is ridiculous. Why not just have universal coupons? What a crazy concept. McDonald’s, step up your game.
Ken J 1/5
I’m in the parking lot of a McDonalds and the App tells me there’s no McDonalds in the area. Really!
Love love love 5/5
Everyday we find a deal we can use!!! Love it!
When it works, it’s great 2/5
When it works, it’s great. But twice now I have gotten to there with no record of my mobile order. Even when I’ve been prompted to check in
Works 50/50 3/5
Half of the time, I absolutely love this app and being able to choose from many, many different coupons and savings. The other half of the time, only one coupon shows up. I’ll close out the app, refresh, update, etc. and still just one lonely coupon appears. Where did the other ones go?
Can’t log into the app 1/5
Thinking that its truly sad that even though I had a account the app isn’t working nor letting me log in and if I was able to I wouldn’t even give the app a single star I’d give it zero stars
App stopped working 1/5
App stopped working. Says can’t find location. Even though it selected the one I always use. So the deals won’t show up. Nor will it let me order. It keeps glitching :/
Whats happened 1/5
Nothing coming up since update... no deals. Cant order. Cant find any locations.. Lol my local is 1 miles.:
The nearest McDonald’s isn’t on here now 1/5
This update made this app useless for me
Just love McDonald’s large iced coffee caramel
No longer able to mobile pay 1/5
We frequent our local McDonald’s several times a week. Started using app late last December. Used to love the Deals. Not as great anymore. Had several instances of the order not making it into the system, but I can understand that. But, as of a little over a week ago I have been unable to use the mobile pay. The mobile transaction seems to complete, but the cashier informs me that my payment has declined. I thought maybe it’s my debit card bank, but any card I put on as payment also declines. I’ve tried uninstalling that app an re-installing it several times, but still unable to mobile pay.
Mc Donald’s 5/5
By larry clayton quisno
Thrifty place for
Retired folks. Like me
Allways looking four
Always down 2/5
When this app is working it’s amazing, but this app is down more than it is working. It constantly says orders went through, but McDonalds never received them on their side... leaving you foodless and annoyed.
Too slow 2/5
Order 1 mes drink and 1 lg French fry. It took 9 minutes to be deliver to my car. Employee don’t even smile , don’t even say hi, don’t even say thanks!!!
By Come home Laola
A great way to justify trips to Mcdonalds! 🤣
Wow! What a great app! 5/5
I have been enjoying some of the best food discounts! Thank you...!
Hit or miss 2/5
By Northaustin Guy
It seems half of the time the deals do not work. Also most of our local stores can’t scan the codes and have to enter the code manually. It seems pretty half baked for a company this size to have so many issues.
App works just fine 4/5
By Matt E Matt
But they need to show the restaurant that I ordered a drink so it all comes out in one stop
Experience Connection Problems after every Update 2/5
Everytime McDonald's updates their iOS App it experiences connection problems when attempting to submit final payment for mobile orders using Apple Pay with the App. I thought they would have perfected this App after 1 year but still Apple Pay has problems with McDonald's iOS App when it comes to submitting payment information. Whenever that happens we just go to Taco Bell, their App is flawless when using the same iPhone to submit Apple Pay payments for mobile orders.
Food doesn’t show up on order 1/5
Doesn’t put everything I order down. Do not download it’s crap
Can cut and paste 2/5
Total headache to use since you cannot paste name and password. This isn’t a bank guys. Make it easier on us.
A good idea - but a hassle to use 1/5
I have used the app a few times and had always something that did not work. In fact the App works best at locations, where the App is not available.
The most recent experience: order of two ice creams. Wait forever to then be told that they do not sell ice cream today. No cancellation or refund possible in store. A particularly unfriendly staff tells me to call the 0800-number. After 30 minutes waiting on the phone, I am told that cancellations and refunds on the App are not possible. I would need to dispute the transaction with my credit card company. In other words, the McDonald’s ice cream problem is all my problem. McDonald’s does not care!
Please fix bugs with pickup 1/5
Had to delete app and reinstall it twice just for it to recognize that the McDonald’s was actually open at 4. Then it wouldn’t let me pick an option for pickup so I had to go inside bc it had already charged me. Will probably not come back to McDonald’s till the app is fixed
Why can’t I view coupons without being at the store?
Why even have an app that says daily deals 1/5
By milky lickerr
Download app see deals, tried to get deals, McDonald’s laughed and said we don’t have those deals, I said that what the app says, McDonald’s says what app, so no help, no help at all
Update app failure 1/5
After update your app freezes nothing works
Make my day! 4/5
By Biggest Will
The ease of buying a Big Mac from my phone for a buck as I pull up🤗can’t beat that!👍🏿
Never order from the App. Double charges my card every time. 1/5
I’ve ordered in the app 3 times for pickup at different locations and each time the store said I had to pay again because either the order did not show up at all or order showed up but payment did not. I showed them my email order receipt and email payment confirmation. stores all said sorry nothing we can do, you have to call the app help line to request refund. After 17 minutes on hold with no operator answering, I deleted the app and am disputing the the charge with my credit card company
Can’t view deals.... 1/5
Can’t view deals....
Needs fixing. 2/5
By Mhm yea
I use this app for the deals all the time! I rarely use the mobile order and pay option because it’s always a hassle. First time I used it, it wasn’t letting me continue after adding my payment info. So frustrating, I just left. The drive thru line was long at this moment and my little one was sleeping so I couldn’t go in to order. Second time, was fine. Now this third time the app wasn’t letting me enter the curbside number I was in. It wasn’t submitting. I restarted the app. Even uninstalled it and installed again and still wouldn’t let me. I was waiting in the spot for a good 20 minutes trying to order. The drive thru line was long the whole 20-30 minutes.
My point is that this app needs some fixing in the curbside area.
Needs some work 2/5
App frequently breaks down, won't forget old orders, and I'm met with confusion every time I go to the restaurant to pick up a mobile order. Sometimes my McDonald's doesn't even carry the items I've ordered and I end up being forced to take a cheaper product instead of the one I ordered and paid for. Also, promotional items don't appear on the app, sometimes until after the promotion had ended.
More staff training is needed.
That said, there are some great deals on the app!
Poorly done 1/5
Keyboard wouldn’t go away when at the curb stop so couldn’t enter my number, poorly designed
Easy to Use 5/5
Love the daily deals and the fact that you can avoid the rushes in the store. Solid app. Will continue to use.
Lots of issues. Barely functioning app. 1/5
So many problems. So I put in my credit card information and then I moved. That means that I need to update my credit card information ... but you can’t edit the information already entered and you can’t delete a card once you put it in. So now there’s no way to use the card I want to use. If I try to enter t as a new card, I just get an error message. If I try to use it, I get an error message. The app is now worthless to me. Many of the “deals” are tied to making a mobile order, but I can’t because of the above-described problems. This is basically a non-functioning app that the developers seek to have no intention of actually bringing it to a working order.
Why do you have to use my location to submit the order? 1/5
The whole point is to save time, but I can’t submit the order when I’m on my way, I have to submit when I get there? What’s the point? Or what if I want to order for a family member, like I tried today for my husband, and now he can’t pick it up because I’m not there with my phone? Such a bad application.
Pine grove 2/5
Chicken sandwich was not good and very difficult to chew. Frys where cold.
I did not get my order 1/5
I ordered via the app, after waiting for 30 minutes I head inside the store just to realize the order was not even started
Great deals that will save you BIG! 5/5
I’ve been using the McDonalds app for a few months now, and I’m lovin’ it! I use this app pretty much exclusively for the coupon deals. Out of any of the fast food apps, the McDonald’s app offers the best deals by far. Many days, I am able to get a quality entreé item, fries, and a drink for under $4.00.
Terrible Customer Service 1/5
By TMM- BEWARE!
The McDonalds in Celebration Blvd. in Florence SC has the worst customer service of all the McDonalds I have been to! The staff are rude and do not care about the customers at all. Orders are often wrong on top of that! Then when you tell them the order is wrong they act as if YOU did something wrong! I often go out of my way to go to a McDonalds further away when this one is literally right next to me! I would give zero stars if I could! A shame!
What garbage! 1/5
It doesn’t give you basic options when ordering. You cannot make a condiment light. Only extra, regular, or none. And when you try to leave feedback that entire system does not work AT ALL! Current iOS and current update on the app. Total garbage. Delete!!
Bait and Switch 1/5
They removed their “$1 any sandwich that isn’t a Double Quarter Pounder or Signature Recipe,” effectively making McDonalds once again, not worth the money you spend.
Great for looking at the menu, can’t sign in 2/5
It has been over a year and I am still unable to sign in with or sign up with my google account. I get error code -2217 constantly. I checked and I am connected to the internet.
App worked great until yesterday 2/5
All of a sudden won’t let me order anything says to check internet connection I tried reloading it and starting over still no luck - could not send notice in app regarding problem either froze!
One of the best developments in fast food!! 5/5
I just downloaded this app yesterday and tried it. Amazing!!! I hate waiting in the drive through, trying to hear whatever they’re saying through the speaker, having to repeat it many times, then have the person from the next line cut in front, out of order. I just pulled up to the mobile curb side spot and had my food in two minutes!!!! I ordered and paid before I left the house, so I didn’t have to pull out my wallet and deal with all that. None of those things are what o would call true trials of life, but it’s still great to bypass it all. The next step for McDonalds, is to figure out the delivery thing. And with the coupons I was able to go through at home on the app, I paid $2 for my meal!!!! Please bring back the super size fries!!!!!!!!! It’s not McDonald’s fault what people order and when they can’t have self control.
Doesn’t fully function most of the time 1/5
I use the app and curbside pick up most often; however, it doesn’t always work. The coupons don’t work half of the time. And when you pull up to the drive thru after the curbside won’t work, they can’t find your order half of the time. I’ve actually started frequenting the restaurant less due to the complications being so aggravating.