This is a useless app. I went to sign up and it said I already had an account. I went to retrieve my password and it said I couldn’t.
Horrible App 1/5
The app allows you to do LESS customizing than can be done in store or the drive thru. Then instead of just taking the order it has you update when you’ve arrived. I’m currently sitting in a parking spot waiting on an iced coffee, cuz you know that’s rocket science. I use to app to send my orders to various McDonald’s are kc depending on where I am and I SWEAR they never receive the app order when I give them the code. They always claim no matter what location I’m at they don’t have it. Confirmed today, it takes a good 2-3 mins for their system to receive the order once you’ve clicked that you’ve arrived. Whoever developed this app needs to admit app development isn’t their strong point because literally no other good app has these problems. I literally ONLY use it for the iced coffee $1 deal during the summer. After that I’ll be deleting the app.
Excellent curbside service - servers have PPE thank you 4/5
Great curbside service.
COULDNT BE WORSE IF THEY TRIED 1/5
This App has to made by an entire team of people whose job it was was to confuse anyone trying to use this ridiculous thing.
Worst App Ever! 1/5
Unable to change email address so tried to make a new account. Nope. Tried new email address and the app told me it already exists. Tried forgot password. Nope. Said the email address does not exist. Tried to login using Facebook. Nope. Screw it.... don’t need the headache. I’ll use the other burger apps. No problem changing email address on one other.
Update: they told me to uninstall which I did multiple times already. Then install McDonalds global app. Did that. Won’t work in the USA. Made me install the same crap app. And guess what happened? Same. Bye McDonald’s. If we can’t change our email address then forget it it’s really not a problem to visit the others who had no problems letting me change my email.
Scanning codes??? 2/5
When using app we didn’t choose the deal to use until we got to order. Upon reaching pay window the deal can’t be used—really?
Why have deals if you have to wait on a manager to fix your check out!
Mac app 1/5
This person outta Chicago goes into detail of 5 issues had with the app and the Mac app team responds
“please provide more info to our team so we can look into this issue.” He gave specifics on 5 issues & the app team wants more details. I’d be firing some geeks today.
Be Careful of this App 1/5
This is not a very good app and customer service specific to the mobile app is worse. If you end up with being charged erroneously, you have to fix it with your bank. Customer service claims to have no way to refund your money. This is a poorly managed mobile app that does not save any time on your visit but will likely cost you additional time conversing with your back to fix incorrect charges. That is extremely lazy customer service for an app prone to errors.
Great app if you want to wait 20 mins for your food. 1/5
They prioritize the drive through send 30+ cars through and then have you wait another 10 minuets because they didn’t bring the entire order out.
Kind of pointless to have an app to place an order if you can’t place the order until you’re at the location. Might as well just go through the drive through or go inside. Saves no time.
I have been logged in for months and recently I was booted out. Needless to say I cant log back in at all! Some assistance in fixing this issue would be great!
Terrible experience 1/5
I waited 12 minutes curbside for a coke.
I wish I just went to the drive thru.
Spotty app 1/5
By Yah, right
This is one of the worst apps I’ve ever used. Only about half the orders I place are processed smoothly. Not a good way to retain business.
Never works. 1/5
I always place an app order, and I get to McDonald’s and they say the order doesn’t exist. I give them the order number, they still say it doesn’t exist. Yes, I have the phone with me. Yes, I’m at the correct location. Yes, location services are on. This has happened at 3 McDonald’s. I deleted the app and redownloaded it. Same issue. I just have to start my order over, and can’t use the deals in app. Worthless.
It Never Works Right! 1/5
It never works right. There is always something that it won’t “take”, especially when attempting to customize an order.
Bad update 3/5
Newest update won’t let me sign in
By HD Dick
after recommendations after contacting mcdonald's app help to delete and reload the app, turn on notifications, use data instead of wifi, sign out then back in, shut off phone and reboot, (i've deleted the app at least 10 times (i am not exaggerating) the app still will not load my deals, apparently i lost my mcafey rewards and every si gle location i go to is listed as closed even though they are open. No one in these restaurants or mcdonald's application help is able to fix it. my iphone is a 6s and there is no reason this application shouldn't work
Vastly improved 5/5
I originally gave this app a bad review because it frequently did not work right.. I world arrive at the correct restaurant and they would not see my order. This has been fixed and it now can use Apple ID which works extremely well.
3rd time no free coffee 1/5
Third time I have filled the free coffee deal before the expiration date and after they scan it it has not come off the total.
Fast and Efficient 5/5
I use the app because of the great deals! Why spend more when they give you specials that are free food!
Dead link 1/5
The app used to be better. The logon for Facebook is a dead link.
Not tech person 5/5
This is a wonderful app. Very user friendly. I am not a tech person but this is so easy anyone can do it. Thank you McDonalds.
Been a fan for years.
Activation Email Link is Broken 1/5
The activation link in the email doesn’t work, so I will delete the app.
Takes FOREVER to load. 2/5
Every single time I login on my phone, via gmail, it’s seriously ridiculous how long and how many tries it takes me to actually log in. It’ll load over and over and over and over and sometimes it’ll actually work. My login info is correct. It’s not my internet connection because I always try other apps to see if they’re working and I’ll also turn WiFi off and use data, but nope. My app is always updated. When I try to order food I’m hungry and not in the mood to play games just to get my food. You can’t use deals unless you’re logged in. I’m just tired of dealing with this.
Can’t order for friends 2/5
App was easy to use, but I feel like it’s kind of stupid I can’t order for my friends or family unless I go with them to pick it up. Ordered food for my friend so they can pick it up but found out my phone has to be at the location in order for them to get it. I even called the store but they said they couldn’t do anything about it. So that was unfortunate
Not bad 3/5
It’s great for people on the go. More order options and savings potential than in store or drive through. App is sometimes glitchy or will not process order. The closest store to me is often insanely busy so the convenience is nice but when it doesn’t work very frustrating. Would like to see more bogo offers on sandwiches. The more deals I can get the more often I’ll stop. Great for busy on the go working people.
Works 50% or less of the time 2/5
By Ana Evans
I’ve been using the app for over 2 yrs now and it works 50% or less whenever I use it to order.
1) Either the restaurant can’t find my mobile order #, so they have to manually ring me up which doesn’t apply any deals you have in the app 2) All the options at that restaurant aren’t available to order using the app 3) You order on the app and the items aren’t available so now they have to substitute the item for something else...they can’t refund you.
I would think McDonald’s would have a better/user friendly app given its resources. Always a hit or miss with this app.
Φαΐ κολω 4/5
Extremely glitchy and unreliable
Do not order on app!!!! 1/5
I ordered for curb side pick up and I didn’t get half my order and they won’t refund me my money. They’re making me go to my bank instead of giving me back my money and they are EXTREMELY rude when you ask for your money. And take forever to respond to emails unless you keep bothering them.
won’t let me sign up 2/5
i’m trying to sign up with my gmail account, but an error message pops up saying that i am unable to complete my registration. i used this app before and it worked just fine. please fix :(
No option to stay logged in 4/5
It used to allow me to stay logged in, but now it disconnects each use. Lost much of the convenience. Also, it works be a nice option to exclude some locations from being defaulted to just because of geographic location. Sometimes, a location may be a shorter distance from point a to point b, but it’s a heck of a lot more difficult to reach. I’d rather exclude them from being an option unless I manually decide to order there.
Half the time when you try to use the specials on your website
The special you decide you want to use it won’t go to the bar code to scanned It asks if you want to use this deal and when you say yes it takes you back to do you want to use this deal
Pick up issue 3/5
I shouldn’t have to be at the restaurant to say I’m here. What if I am ordering and my spouse is picking it up? Can’t use the app because I’m not the one there. It’s inconvenient.
Can’t friking use the app!! 1/5
It will not let me save my payment method. When I enter the credit card into, the save button is still grayed out. I've tried several times. Even quit using the app for a while, hoping it would be fixed the next time I tried. Tried today, and still not working.
Turned Husband Away With Mobile Order Number 1/5
By Jennifer Rutledge
This is by far the worst experience I’ve had with a restaurant app. I’m the one handling all the school stuff for our kids during this whole COVID-19 pandemic..and frankly, I get tired of being in the kitchen. Tonight I asked my husband to pick up dinner when he got off. I downloaded this app and placed the order for him to get. For years, any time he‘s picking up Starbucks or any other to-go order I place the order and he gets it. Except for here. He got there and they said he needed the phone that we placed the order with. After he told them that I placed it, they said he’d have to go home to retrieve it. Definitely not the app to use for larger, busy families. I opted to cancel. And delete this pathetic app.
Nothing but problems! 1/5
Didn’t take me to the closest McDonald’s and then when I arrived it said I wasn’t here. Major hassle!
Remove GPS 5/5
By B. Hump
Great efficient app BUT, someone else can not pick up my order Bc GPS prevents completing the order. Please remove.
READ THIS BEFORE YOU USE THE APP 1/5
If you use this app to pay for food at McDonald’s, and you experience a problem, they CAN NOT and WILL NOT refund you any money whatsoever on food purchases through the app.
I ordered ice cream and SHOCKER McD’s “machine was broken”. The employees had no idea how to refund thru the app. So I took it to the corporate level. There is NO WAY for them to refund you thru the app. They told me I would have to dispute thru my bank. Well, if I do that, my bank cancels my card which is an entirely different mess. All this because lazy employees didn’t want to make ice cream. Forget you, McD. I’m done.
So, use this app for payment at your own risk. It’s not worth it.
Every time I want to use the app to apply credit for the coffee i purchase I get a run around. They say I have to tell them before I pay to get the credit and some say if I use the app to get a discount on a sandwich that they can’t apply the credit of my purchased coffee at the same time. Only one transaction permitted. However at another McDonalds they have no issue at all with giving me my credit for the coffee (to apply to the 5 needed towards a free one) and giving me my discount for my sandwich. I truly wish everyone was on the same page. It is becoming too much trouble to even use your app and at times it is the only reason I go to McDonalds. Please include dos and don't with your app or make sure the employees are aware of how they are to be used.
No discount 1/5
Tried to use coupon but restaurant couldn’t accept because their reader doesn’t work
Super slow 1/5
We wated super long it was to long we wanted an hour but when they took it the person was super nice.
Cannot login with Facebook account anymore 1/5
As of 5/28/20 cannot login with a Facebook again, used to work fine and works fine on Android.
Worst app! 1/5
This app is ridiculous! I’m not sure it’s ever worked one time. It crashes. It says it places an order but doesn’t. Awful. I’m not exactly sure how so many others work so good and this one can’t keep up
This app rocks 5/5
This app is well developed. The service is fast and it’s very convenient.
Problem with detection of correct time 2/5
By the toxmeister
I am having a significant issue with this application. I live in El Paso which is on mountain time. For some reason this app seems to not respect the system settings and thinks I am on central time. Consequently I cannot order breakfast through the app after 9:30, even though breakfast is served until 10:30. I have checked and rechecked the settings and they are correct. Please fix this.
Never works 1/5
I am constantly having to delete and re-download this app whenever I want to use it (several times) before it works. I go to log in and it just loads forever. The only way to fix it is to delete the app and re download it over and over. My son gets severe car sickness in the drive thru so this is our only option without actually going in.
Iced latte always wrong or even latte stop adding sugar! 1/5
By Nick the Rick
The hot and iced layThe hot and
CHARGED FOR AN ORDER I COULDNT EVEN PICK UP 1/5
The app stated it was closed. So I forced the order anyway I knew it was open. It bounced back closed and said order couldn’t be placed but my card was charged anyway. Even after I cancelled the order. Had to reorder and pay at window used my card to make sure I wasn’t charged twice. I was on my account but the records showed differently in store. Even tho the Manager showed me one charge at 1245 I was charged again at 1 pm. Idk how this is redick now I cannot be refunded at all and have to dispute it with the bank.
Log in never works. 1/5
By vintage girl 11
So doesn’t allow to log in. Tried downloading.