Swipe to go back 4/5
Can y’all please add this basic iOS design feature to the app? You never notice it’s missing until it doesn’t work in an app.
Does all the things I need otherwise. Deals are solid.
Apparently you replied. However the App Store will not show it to me.
The app has a lot of great deals that has made me a frequent customer!
Broke boi’s dream 5/5
One word: coupons
Not a fan. 1/5
Useless, pointless and crashes constantly. Not a fan. I am 1 for 5 in actually placing an order and 0 for 1 at successfully picking up an order.
Got there and the people working there had no idea what was going on.
Sometimes there is just no place for tech. This would be one of those places.
By Annoyed in Tarrytown
Cannot order and send someone else because the app tracks your phone. Then tells you you’re not there. Everything had to be redone upon arrival...so what is the point?🤷🏻♀️
Convenient but missing some features 4/5
I do enjoy the convenience of using the app, especially since I special order some items. But the biggest feature that’s missing is the ability to CANCEL an order. The other issue I have is the app lets you order for immediate pick up when the location is closed.
Deals are rarely useful, can’t combine with regular combos, and employees regularly say you can’t use them.
Useless app! 1/5
This app is useless for me! I can’t use the coupons because every time I try it won’t let me. I have never used it before but everyone keeps asking if I have used it before. No! It’s such a hassle. Not in drive thru not in store. 🤨🤬🤬😡
Love it 5/5
By U got troll
Decent app with payments 4/5
Far more useful now that you can pay with it, seems like more screens to click through than needed, Apple Pay works better than straight CC, deals are pretty good.
Drive through order 1/5
By the last buy
My frappe was not well blended and it was mostly all ice
Speed of app 4/5
This app works pretty well but needs to be a bit more streamlined. I believe most people are in a hurry when ordering with the app. Often the app won’t let you go forward until you pick the proper number of sauces, for example. Also, the option of a glass of water would be nice if it were added as a drink choice.
My first time using the app, everything was ok until I got to curbside and entered the parking space number... I still had to go in to the counter, nobody could tell me why. They punched in some stuff, gave me the receipt and told me I didn’t have to come in, I could have went to drive thru. And still waited 20 minutes for my food. Sonic tells me how much time I have before my food is ready. Then it’s my fault if I’m late.
Love the app 5/5
Love our app and all the deals!
Good but want more ice coffee deals 5/5
Great food great prices! Wish there were more deals on ice coffee tho!
I love using apps to order food. This one drives me nuts. It has to do with the payment step. Every time I try and add the payment. I put everything in and it says card not added! So frustrating. I have tried this with multiple cards. Please fix!!!
Terrible location 2/5
By centerville resudent
They take forever, and the staff is inattentive to their customers needs! No since of urgency, mostly stand around and carry on personal conversations!
Most of the time it is good. Had a couple of bad experiences. Most of the staff is good. Manager sometimes a little cold.
Stupid app 1/5
Yes it’s nice to customize your order and to pay ahead. But what good does it do if you can’t just walk in and pick up your order like at Starbucks?? It stupid! You still have to show up. Tell the clerk you put in a mobile order and wait another 10 mins. It’s a waste of time. Half the time the clerk doesn’t know where to look up your order in the system.
Over priced 2/5
Your food is way over priced now especially those bagels I can go get 2 at Braum’s for your price and it’s BETTER and have that option of a everything bagel there fresh.
Payment method 1/5
The payment method was acting crazy it wouldn’t go through with all my correct info until the 5th try, had to go to a different McDonald’s because my location closest to me was only taking cash after it already let me place order online for that store. Very frustrating and time consuming.
App freezes during “contact us”.
Hours are NEVER right 1/5
I love using the app when it works, but unfortunately every store within 20 miles of me all show that they are open 24 hours, but for the past few months all of those very stores are closed at midnight, drive thru included. It’s annoying to try and figure out which store actually has updated their hours because if I want to get a Burger after work around 2:00am I have nowhere to go besides White Castle. Please work on having updated hours at ALL of your stores, and I might give back the other 4 stars.
Loving IT 🤙🏼♥️ from Maui 5/5
We have the ONLY McDonalds in South Maui!
It’s 24hr, super sweet, fast, and I am so thankful that there is a McDonalds in Kihei!
Esta genial 5/5
Arriva las tachas y el perico
By mad about the money
A large coffee that is usually only a dollar is now 1.50 something?!?!
Review... app doesn’t work 1/5
Half the time the app doesn’t work....deals use to be good, not worth it any more
Needs some work, but definitely a great idea! 3/5
Items that are available, tell me they are not. Example biscuit and gravy claims it’s not available. If I go inside though I am able to order this item. Please fix items that are having this issue!
Can’t Log In. 1/5
By KiNG DRaKO
This McDonalds app is so broken and will not allow me to log in. It says my password is wrong, so I try to change it by pressing forgot my password, but then it says my email is already in use and it can’t be sent. Please fix
Happy but not happy 3/5
I recently switched from android to iPhone and I never had an issue with android version of this app until today. For some reason, I cannot use my own card to pay my order!!! My card is valid and doesn’t expire until 2020, everything is correct but for some reason, payment cannot be processed!
Horrible customer service 1/5
I used the app 1 time. My card was double charged. I waited to see if both charges would be posted which they were. I called the first time to dispute the charge and the representative told me they’d refund the 2nd charge. After waiting the appropriate amount of time (never receiving my refund) I called back only to find out the app department apparently doesn’t give refunds and I have to dispute through my bank. Too much hassle for some crap food. Never using the app again and am now turned off to McDonald’s. It’s better this way probably save a couple years of life by not eating here.
Went downhill 2/5
Used to be able to get any sandwich for a buck with the app. Also the app charged me 4 times for the same order. McDonald’s said that the charges would come off but never did.
One missing ingredient 4/5
By Father Dane
I really like the new app. I’ve used dozens of times since its release; but it doesn’t provide an easy way to provide feedback on my orders. Recently, I took the time to customize my sandwich order. I picked it up my order using the Drive Thru. As i motored down the road, I found no customized sandwich. So, i went to app to provide feedback to the store. Alas, no easy way to let them know.
McDonald’s app 5/5
suggestion on mobile orders -perhaps if you allowed me or clients to build and store some frequent orders in the app - including daily breakfast special - I could pick from some of my orders and hit send - that idea should be a huge hit
Unstable and unreliable 2/5
The app crashes sometimes after you order so when you show up to mcdonalds they dont have your order. The curbside pickup doesn’t always work so don’t even bother, go thru the drive thru.
Overall the app is hit or miss but mcdonalds needs to invest more in better technology.
How to remove a card 2/5
There appears to be no way to remove a credit card and deleting the app and redownloading doesn’t work because it remembers who you are.
Plus it won’t let you complete your order until you’re at the property. I would prefer to have my order ready when I get there.
Also there needs to be an option to order an ice water.
Stolen Credit Card Information 1/5
Just found out that the card I had stored on the app was stolen and used twice. I deleted this app months ago. But apparently my information wasn’t deleted with it like it should have been.
Love coming to the McDonald’s in Wright’s corners!
I’m not one to get McDonald’s very often, but after working a long day I figure, why not, I’ll order 40 minutes ahead of time and give it a go on the app. Did Apple Pay, placed my order on a Thursday night (at 10:30pm), and off I went.
Fast-forward to the restaurant: there’s about a dozen plus cars in line. Cool, I’ll just park in a spot and someone will bring my food since I’ve already ordered. The app just tells me to drive thru only. Weird, why would I order ahead only to sit in line? So I get to the ordering menu of the drive thru and give them my order number. I say, ‘I’ll pull up to zone 2’.. The employee says: ‘just come to the 2nd window.’ I go by 12 cars and try to go to the 2nd window. The car at the 2nd window honks at me and flicks me off. I park my car next to him and walk in the snow to the window: ‘hello, I ordered 45 minutes ago, I’d just like my order please.’ The McD’s crew looks confused and says: ‘oh no, you gotta get back in line.’ I then go: ‘so why am I ordering ahead then? What am I missing?’ I got blank stares.
I go around the restaurant and the line is even longer now. Well, I have an early morning tomorrow, what am I doing wasting an hour of my time at McDonald’s for? I scan the long line to find a car with whiskey plates. I drive in front of him and cut the line at least in half. He honks furiously and swears at me. What are you gonna do bro? The police station is 4 minutes away and the cops take one look at your plates and are just looking for a reason to arrest you. He calms down and stops honking and I wait another 20 minutes for my food.
So we have 2 fails here: 1: Apple Pay for online order ahead at McDonald’s is not quick and easy. 2) McDonald’s is not fast food. I’ll probably never go back. White Castle always gets this right and has a better product anyway.
Shows incorrect store hours 1/5
This app, and its developers fail to correctly represent the hours for any store after midnight.
If a store closes at midnight on a Thursday but opens at some hour on Friday and stays open until 1 am on Saturday, then the app will show a user that checks after midnight on Friday morning that the restaurant is open for another hour, when in fact it won’t open for quite some time yet.
This app treats days as though they’re more than 24 hours and only treats them as days without considering the current time of day.
Further this app makes it impossible to determine a given location’s hours of operation.
Cannot login! 1/5
I can not login because it keeps saying I need to “verify” my email address, but I NEVER received the verify email.
I’ve clicked on “resend” to no avail!
It’s been over a month now!
Guess I’m going to Burger King!
Worst Mobile Ordering Experience 1/5
App doesn’t allow you to confirm orders until you are “close enough” to the store which means waiting in a line for 25 minutes while someone prepares a single cheeseburger that you ordered over an hour prior to arrival...
Flow of app is really good but they don’t make it clear that you have to physically take the phone to McDonald’s I.e you can’t order it and have someone pick it up which makes this thing really kind of useless other than the deals. Otherwise it takes just as much effort and probably time to order at the restaurant. I ordered on the app and we were hoping that someone could pick up the food but when they got there it was SOL. It also kept telling me “my order needed to be reopened” because something had happened before it was completed. When you get that message 6 times and you are using Apple Pay you seriously begin to wonder what that means and whether or not you will have a $50 repetitively charged McDs bill at the end of it.
Changes pickup location 1/5
Be careful if you are ordering ahead. It will change your order pickup location. It’d be fine if it asked. Only realized after about 10 minutes after waiting outside. Not planning to use the app again just not worth it. I had to order all over at the drive through.
Needs Some Improvement 4/5
Overall the app is well set up. However, the mobile ordering has given me issues multiple times. Specifically, whenever I select my curbside number, the “Done” button doesn’t always show up. This leaves me to close and reopen the app several times until it appears.
Other than that, the deals are great and it’s fairly easy to use.
Can't actually pickup orders? 1/5
Can anyone else park at a numbered spot at a restaurant and type in the number of the spot... to actually get an order? Seems like a huge flaw to me.
What’s the point if the store doesn’t use it? 1/5
I used to love the app, until the McDonald’s on my drive home ruined it for me. I place my order, go for pickup and when I go through the drive thru I’ll say I have a mobile order. “Please pull to the next window” so then I have to wait until we get to the first window to either have it not work and they want me to come in the lobby (after waiting for 10 minutes through the drive thru already) or pull forward and wait for them to MAKE MY FOOD! What’s the point of ordering ahead of time if I still have to pull forward and wait for them to make my food when I’ve been sitting in the drive thru for ten minutes?? Had I ordered like everyone else through the speaker my food would be done and I can leave, instead you want me to wait an extra amount of time?? So I don’t see the point of offering the app when it doesn’t offer any convenience. Store #10781
Having problems with ui. When choosing curbside, there’s no done button to close the keypad, so I can’t continue after typing the parking space.
This app is a scam. I paid twice. 1/5
Why do I have Apple Pay on this less than user friendly app? I paid in advance with Apple Pay and then the store made me pay again. I've never had a problem with any other restaurant app. I always have one with this crappy app.
I will never use this app again because their is no point if I still have to pay at the store after I've used Apple Pay.