Love this app once again ! 5/5
Today I used this app again for my 13 yr old stomach virus victim Son. It would have been horrible trying to get him to the Dr with explosions on both ends. Within 3 minutes I was speaking to a Dr who felt my pain with a very nauseated child in a car ride. Love this service! I recommend it to everyone. I have used it myself and it was fantastic to speak with a Dr in the convenience of my own home , especially when you feel like dirt. Working smarter. Not harder. Thanks MDLIVE.
So easy and convenient 5/5
Weekend help for my child. Great experience.
Customer Service 1/5
I made a 8:00pm appt with a physician and it’s 8:43pm and no phone call, no email message...nothing! I’m dealing with a sick child and this is the service I get! No thank you!
Online visit 5/5
Fast and friendly staff. I highly recommend.
HORRIBLE don’t do it 1/5
if i could give a 0 rating i would!!! this is the worst thing ever. i was consulted for an ear infection and the guy told me to go get nyquil or over the counter sinus medicine! waste of my time. i used website callondoc and they got me ear drops sent in to the doctor now i’m 100% better. don’t waste your time with this bull crap app
I’m Dumb 5/5
I just can’t believe how stubborn I have been to have not tried this service through MDLive. The app was simple to use and I have an antibiotic waiting for me already at the pharmacy. There is no way I could accomplish this at the ER, Urgent Care, or my own Doctor for anywhere near the cost or amount of time required. I recommend you give this a try.
Great... when it works 3/5
By Baldy McBalderton
I love the way the app looks and works, but I’m only able to get it work ~50% of the time. I have had login issues with it and I have also received lots of error messages selecting the patient when attempting to schedule an appointment with a provider.
So far so good 5/5
By J Malave
Technology, who would’ve say I can talk to a Dr through FaceTime and not wait and wait and wait. This was great!!
Awful experiences every time! 1/5
I’m appalled at the awful service I have received every time I use this. The doctors don’t listen, nor do they prescribe the correct medications! I will need my money refunded ASAP! I will never use this app or service again and I will NEVER refer anyone to use this!
Fast and easy 5/5
This will definitely be my go to for minor doctor care.
Quick, Convenient, and Great Customer Service! 5/5
I have been fighting a UTI for 3 days that I’ve been trying to treat without antibiotics. However, after 2 nights of NO sleep, excruciating burning/pain and sitting on the toilet all night, I registered for MDLIVE through my insurance provider at 3 am. I downloaded the app and was set up in maybe 5 minutes! Personal info, medical history, height/weight, and symptoms all very quickly and easily. I selected a doctor to talk with at 6:30am. He cancelled at 6:30 and I got a little worried, until I received a text confirmation and immediately Dr. Honig was calling. She was super helpful and had exceptional customer service. After a 3 to 5 minute phone call, she was sending a prescription for an antibiotic to my pharmacy listed on my profile and she was giving me other advice/tips to help in the mean time (AZO/probiotics/etc). This service is so convenient especially when you can’t leave your house to go to the doctor or work. Life saver! Thanks so much Dr. Honig and MDLIVE!! - Shelby
First timer and truly impressed 5/5
I used this app as last resort because being in high risk pregnancy can make it difficult to go to a doctor, urgent care if you don’t have someone to take you!
So I logged in and wrote down my symptoms between an hour I had a doctor calling me and helping me out through my symptoms, also was able to help me find a pharmacy that would deliver to me!!!, I am truly impressed will definitely use this more often.
Very helpful, and felt like going to a doctors office just by FaceTime.
I loved it! 😃 super convenient!
Still coughing- see a real dr. 1/5
By still coughing
Slow service that didn’t resolve my cough. Because of federal law couldn’t prescribe a med that works. App should indicate they have restrictions to prescribe meds with narcotics. Skip this service and see a doctor in person. Waste of $44.
iPhone 8 Plus 5/5
Great features. I have not ran into a problem yet and I have been using this app over 2 years now. It is user friendly. When setting up a new dependent the terms and agreements box to check must be bigger. It’s too hard to click on that tiny box.
Prescription didn’t show up 1/5
My script was a no show when I got to the pharmacy..
Be careful what you call them for 3/5
I called for a severe sore throat. They wrote me off as a virus. Told me to contact them a week later if I didn’t feel better. I got so sick I finally dragged myself to urgent care and I had a SEVERE case of strep throat. The doctor gasped my throat was so bad. Now, the reason i did give them a 3 star rating because this is the first issue I’ve had. Some things are just better left to urgent care
Friustrated user. 1/5
The app doesn’t let you enlarge the font and I can’t read the text. I am also trying to find the first screen with menu for price, but it won’t let me go there
By Sorts it's
I recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication.
I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change.
By Dr K D Rupareliya
Good app. Very useful in emergency care.
Worked great 5/5
Once set-up with medical history and account i didn't have to wait long for the doctor appointment. Doc was great, diagnose me with the flu and called my prescription in right away.
Waste of money/no treatment 1/5
I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway.
Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.
Easy, quick and very helpful 5/5
I just signed up for MDLive and was able to reach a doctor quickly for a virus. He gave me helpful information and called a prescription into my local Walgreens. So relieved and glad to get expert advice so expeditiously.
Great resource when you are sick! 5/5
By LLC :)
Fast and knowledgeable response when you need to get better fast! That goodness for MDLIVE!!
Fantastic first experience. 5/5
By Ten Club Member
I was skeptical to use this but it worked out great. The doctor was thorough and addressed my concerns.
Great Concept, Poor Execution 3/5
Used this app because I was having unique symptoms and wanted to get any sort of diagnosis, some kind of clarity. I chose the option of getting whatever doctor available. First off- you are charged before ever getting connected with a doctor. I was charged $38. I told the doctor what I was feeling, with struggle because of connection issues. After telling her my symptoms, her medical advice to me was meditation to ease my stress related symptoms. She added that I could look up videos on Youtube. I paid $38 dollars for someone to suggest Youtube videos.
Great alternative to going to the doctor and sitting around with other sick people and get more sick
Couldn't get past select pharmacy screen 1/5
Couldn't use because it couldn't locate ANY pharmacies in any zip code near me. Locked up.
Great concept but rough experience 2/5
By Dragon girl 35533
I was pumped to use this service, but had a bit of a trying time. Got all set up and was waiting for doctor to enter the video chat. Had to wait quite a while (which I don't mind, but the steps led me to assume there was no wait, just wish it was clearer). When a doctor finally appeared, I entered the chat, yet the doctor couldn't see or hear me, and then hung up. I had to call customer service (they were very friendly and helpful) and they got me set up in line again. Had to wait again maybe 15 minutes. Got into my video consult and all was going well. No complaints with doctor, professional. About half way through, the doctor told me he couldn't hear me anymore. He tried leaving and coming back in to the chat but we couldn't fix the issue. Finished consult with me nodding or shaking head and giving thumbs up. Would love to use this service again but hesitant with the IT issues.
What a trash fire 1/5
I’ve used a different app before and it was SO simple to use. Then my husbands company switched insurance companies and they want us to use this app instead. I’ll just go sit in the waiting room at the doctors office. It takes less time than getting an account set up on this piece of trash app! It wants information that is not listed on our insurance card so I called their customer service number. They told me that I have to call the insurance company to get that specific number. So I did and the insurance company has no clue what I’m talking about or what this app is asking for!
Just go see a doctor. You’ll be healed before trying to set this stupid thing up.
**update: was asked to contact but they did not leave information on how to do that. When you click the link to contact support for the app, it says page not found...**
Such a life saver! 5/5
We’ve used this app now 4 times. Kids getting sick never seems to happen during office hours and they have been able to prescribe medication and get us back up and running without having to sit for hours in the urgent care office. Today I had major tooth pain so I again used the app got a call within 5 minutes medication is on its way to Walgreens and I’ll be good to go in no time! Thank you to MDLive and their wonderful doctors!
Don’t waste your time or money!! Waited a total of 8 plus hours to finally talk to a doctor. The live chat by video that I requested didn’t work! The doctor said he couldn’t hear me! So I had to be put on a waiting list to have a doctor call me! Took longer than the 15 min wait time. I couldn’t enter my preferred pharmacy, only Walmart & CVS popped up. I got 6 calls from different reps confirming my name & number with confirmation is hat a doctor would be calling. The doctor who did call suggested I had allergies. After telling her I had already been seen at 2 different clinics & still was not 100% she suggested I make an appointment with my primary care physician!
Great service but lousy app 1/5
Had a perfect case for this service and since my health insurance offered the service at no charge we tried it out. First went to the website using a browser on the iPhone (safari) and could not complete the sign up due to the website not being “mobile ready”. I then downloaded the app and almost was able to schedule a call until I was required to check acceptance to the terms. The iPhone app would not allow me to check that box. The app was not fully compatible with IOS.
I then scheduled the call with the friendly and helpful csr and we had a call and a prescription ready to be picked up in an hour. My cost was $5.00. Awesome!
Great service. The technology company however should be fired. Why should I trust you with my families health when you cannot even have a proper web form or iOS app. Inexcusable!!
Great experience using this app 5/5
This was the only virtual site my insurance company accepted. The doctor I spoke with was thorough l, listened to my symptoms and provided me with the necessary meds to get me on the road to recovery. Would definitely use again.
Beware when using! Ripoff. 1/5
This application clearly states that it will address many different behavioral issues such as depression. I have a current, non classfull prescription (Zoloft) needing to be refilled. The dr said she could not refill this. Talk about a huge waste of money. It was the same cost as a walk in clinic would have been not to mention the added benefit of actually walking out with my prescription in hand. I wish I could give this a zero star rating. Horrible service.
It’s worthless 1/5
First, they don’t tell you how the process works once you set up the appointment. When you call them different people tell you different things.
Then a recording calls you and asks you to press numbers on your phone but it doesn’t recognize the key entry.
Finally, if you need a referral they cannot give you one.
Waste of time and money 1/5
Complete waste of time. Called for sinus infection because we're flying soon and was told to take an OTC decongestant. I guess it makes sense they can't diagnose you over the phone, but what's the point of paying if all the do is send you to the pharmacy for OTC? Now off to urgent care. My company has been pushing this service, I'll definitely tell people not to waste their time and money and just go to urgent care.
Bad Experience 1/5
Hoped to use this app to confirm flu diagnosis, get prescription for Tamiflu and avoid trip to urgent care. Three hours after doctor was supposed to get in touch, received prerecorded message that I was in queue but still no doctor. At 1:30 am, received a call from a nice lady asking when I’d like to reschedule the appointment, which scared the daylight out of us. Asked to get my copay refunded and she said no problem but it would take 24 hours. Drove to urgent care the following day and got my meds the old fashioned way. Wish I would have been informed immediately that the doctor could not “see” me as promised. I would have made my way to UC that same night.
Paid $$ for WebMD Diagnosis 1/5
The Dr read info about my illness off of a script and it wasn’t personalized to me. The only question he asked was “Oh so you have (illness)?” Then his soliton was to “take Advil.” I would have been better off reading WebMD and saving $$. 100% would go to quick care next time even if it takes forever.
Glad I’m not going to die soon... 1/5
Experience 1. I’m having sleep issues and want a sleep study. Insurance requires a consult first. Should be easy over the phone since there’s nothing my regular doc can do to look at me. Does MDLIVE help? Nope.
Experience 2. I call last night around 9... around 12:30 last night they call and I haven’t been seen. Reschedule for 8 this morning. It’s 8:30 and I’m about to get on a call with our CEO and expect the call then...
Just go to the doctor. This doesn’t seem worth it to me. Nothing is quick or easy.
I thought being sick was the worst, until i tried this 1/5
worst thing ever invented.
I called in the morning, got an appointment for 6pm, 5 minutes later says doctor cancelled, called to reschedule for 6pm. waited 45 minutes in the “waiting room” got a call, says they cancelled again. Get back on que... still waiting.
They lied 1/5
Sent my info, submitted 2x. 3.5 hours later still no call and submitted a “request” - customer service said I had missed a call - my phone shows no calls, my phone was with me - and I’ve triple checked my number in their system to ensure it’s correct. - feeling like it’s “take the money and run”.... and still haven’t spoken with anyone.
Worst part is - I was lied too - my phone has great service here - and not even a “missed call” on my phone. Thanks for lying to me about he attempt.
Jason Daniels 1/5
I gave it a one star because I had too. This app has not worked since day one and is a waste of time!!!
Dr's orders: Go to an urgent care center 1/5
By alexxxxxxxffffg add fg
This service does not solve the problem we want it to solve. I was charged just to be told to go visit an urgent care center.
Waste of money. Not effective. Will not use again. $49 Charge. 2hr wait. 0 resolution.
Waste of money 1/5
This was my first time to use this service and I feel like My consultation was rushed and I was looked over. I had already spoken to my PCP earlier within the week and was told to come back if my symptoms weren’t any better of if I felt worse. The Doctor I spoke to seem to rush me through the consultation and didn’t seem to really care. He said I had a sinus infection and it would clear up on its own. I only used the service because my PCP is closed on the weekends and didn’t feel like driving to an urgent care facility.
Had me fooled 2/5
I have used this site twice the first time it took me less than an hour to get and consult and what I needed to feel better. This time I used it I didn’t get a call back for almost 3 hours called the representatives cause there 24/7 stayed on the phone for 20 minutes for no one to pick up ! Had me fool ! If it’s an emergency do not use !!!!
Horrible App and Customer Sevice 1/5
By M.A.R. Mich
I’m extremely ill with a sinus infection.... Spoke to three customer service representative that needed to go back to training had a supervisor call me accusing me of being racist and that I didn’t keep my appointments with the doctors instead of asking me what was wrong first.... I received two phone call from doctors that I couldn’t understand.... One of them hung up on me and I’m not understanding how this makes me racist.... This company charged my CC before I received service..... This company needs to focus on customer care instead of charging a customer for services they can’t provide..... by the way I’m Hispanic... that’s how much of a racist I am.... Rip Off company and I’m not stopping here!!!
It took 2 hours to be called back after requesting an appointment and then the doctor was rude. Use Dr. On Demand, they are much faster and I’ve always been helped and not disregarded.
Real Quick 5/5
My wife had some sniffles and she spoke to a doctor within an hour of requesting a consultation. They sent the prescription and she picked up right way. Two hours done.
Still waiting on a call back... 1/5
Been waiting for hours for a call back.. I feel like I’m actually at the doctors office waiting to see one.
Great Service! Easy to Use! 5/5
My wife, mother, and I have all used MDLIVE a few times and have always had an excellent experience. Mobile app is user friendly and so are the doctors. I’m already recommending to other friends and family.