Why would anyone ever go to Urgent Care? 5/5
We used this app this morning for our daughter who had a stomach virus. It was fantastic. We had a position online in five minutes and a prescription called in to help her within five more minutes! Invaluable ! Thank you!
So quick and easy! And affordable!!
Very helpful 5/5
I have two small kids and it’s impossible to get to the doctor. This is a great alternative
It’s geat being able to talk to a doctor via telephone or through video.
This is the best service available. 5/5
The first time I used this service I had already gone on to a doctor who completely dismissed my severe menopausal symptoms. I was miserable. He barely looked at me and did not listen prescribing me herbs over the counter. Not feeling like I could wait another month I called The doctor who called me was amazing. He was compassionate and caring. He listened and got me medications appropriate to get me through until I could see my OB/GYN a month later.
if only the doctors you have to wait two weeks to get an appointment with, drive 30 minutes to the office and wait an hour to be seen would treat you as valuable as the Physicians at MD LIVE.
Seems like a Scam 1/5
I put my info in, made an appointment, and paid. I got two calls from MDLIVE before my appointment. Upon answering both, I heard a recording say something about being connected to a specialist and then the “beep beep beep” of the call hanging up. This morning, my 9am appointment time rolled around, and I never got a call from my scheduled doctor. So I tried to call the help line and spent 18 minutes on hold without ever getting a human. Avoid avoid avoid.
What a setup!? 4/5
Getting a Username and Password is more difficult than usual. Will I remember? I do not know... and now they want a nickname for my review? Is this for real? I can’t even get a nickname.
Quick results 5/5
By Michelle K HHI
MD live is a great way to get small health issues treated quickly. A prescription for my poison ivy rash has been called in and I am on my way to pick it up. All in 10 minutes time. Thank you
Waste of time and money 1/5
I have used them 3 times every time was a waste of money and time. They always tell me I have to go in to see a dr. Every time was for something minor like a sinus infection. Complete waste of money and a trash app. I will never use this again and will tell everyone I know not to waste their time and money.
Good experience 5/5
Great doctor and seemed very caring
Don’t waste your money 1/5
I used different dr app and had a good experience so I tried MD Live because it was recommended by my pharmacy. I had a doctor who told me I had food allergies when I was calling about a Sinus Infection. Yes I’m an obese 43 year old mom who knows my body and I know I had a Sinus Infection. She insisted I do the Elimination Diet and lose weight and use Flonase. Now my sinus issue has become a full on chest cough and MD LIVE customer service never responded. All I wanted was antibiotics. PS. I’m Paleo no gluten dairy or sugar and when I eat something I’m intolerant to my body has a very different reaction. Not a stupid runny nose. Use a different doc app.
Extremely helpful App! 5/5
Easy to use. Very simple. Great doctors.
Very helpful w/ simple things that we would normally have to schedule an appointment for and wait.
One star is too many 1/5
I would give this zero stars if I could. This app is worthless.
Best Idea Ever! Like have a home visit! 5/5
Wow Wow Wow. That was so fast and easy. Just saved me a trip to the dr office and about $150.
Fast and easy 5/5
The Consultation was great, fast and easy!!! Would recommend to everyone needing minor attention.
It would be faster to just go to the doctor! Setting this up is worse than sitting in a waiting room. I wish I still had TellaDoc.
Absolute waste of time and money 1/5
Have a sinus infection, told doctor about what OTC meds I have been taking for over 3 days and that it was getting worse. His advice: wait 3 more days and then call back or go see a provider. If I could take time off work and go see a provider, why would use telemedicine? Waste of time and money. Do not waste your time!
Follow up: went to doctor and sure enough, a sinus infection that could have been treated 4 days ago. If the doctor doesn’t do anything and is so rushed to get off a call, why should your insurance company be charged?
Excellent care! Such a great experience! Loved the dr! And they fixed me right up!
No more office visits! 5/5
What a great experience! I have had nasty nasal congestion/cough/scratchy throat for a few days and am headed for vacation this weekend. I really didn’t have time to leave my office for a doctor’s appointment. I attended a health benefits session offered by my employer and the rep mentioned her good experience with MD live. I am soooo glad I tried it! Registration took minimal time and my video consult wl Dr. Waldrop was awesome. He was attentive and within 5 minutes the consult had been concluded and my scripts were on their way to my local pharmacy! I’m thrilled with my experience with MD LIVE!
Great app 5/5
This app was so helpful. I saw a doctor at home and did not have to go to the Urgent care.
Immediate Help! 5/5
MD Live is such a help when you feel sick and don’t want to have to leave the house and sit and wait to see a Dr.
Everything worked out perfect 5/5
I was skeptical to use after reading mixed reviews, but decided to give it a go. Set up to do call with Dr. message stated approximately 30min wait time, but I only waited maybe 10 minutes if that. Talked to the Dr about my symptoms, what I knew most likely what was going on as I experienced the same thing a year before. Sent photos of issue, Dr confirmed and prescribed antibiotic. I already had set up my pharmacy. Once the pharmacy was open, I waited about 1/2 hour to allow time for them to fill. Went to pick up rx and there was no issue. Seriously saved me so much time today.
Fist time using Very user friendly! 5/5
Fist time using Very user friendly!
was like pulling teeth! 2/5
Spoke with a Dr. she was quick to dismiss me but I didn’t let it go. She didn’t want to any diagnosis, simply wanted to get me off the call as quickly as possible. I tried to explain to her that she is the doctor and that I don’t know what symptoms that I may have or have to help diagnose the problem. Finally she asked me a few questions about the problem and agreed on a prescription. What a pain!
Excellent Service 5/5
By L. Hamilton 2
Thank you for being available when all of the urgent cares in my area were closed. I was freaking out about the rash that was spreading on my arm, and he put me at ease.
Poor experience 1/5
Just had a horrible experience with a provider. Very disappointed.
Appreciated immediate feedback 5/5
Doctor was patient and took all factors into consideration. Easy to do this.
On Vacation and after business hours 5/5
I developed an unusual bump on my eye while on vacation. This app helped me to communicate with a doctor within an hour of picking up my ipad. I sent a photo of the problem and the dr gave me a good diagnosis. I am thankful that i did not have to get in the car and try to find medical help. The app worked great on my ipad. The video chat was not available but the photo function worked fine.
Poison ivy again! 5/5
By Omni driver
The Doctor I had a video chat with was very polite and professional. He knew exactly what I needed and called in my prescription quickly.
Don’t waste your money. 1/5
I paid 40 bucks to have him tell me he can’t prescribe me anything because they don’t cover that. But they don’t have a list of stuff they can’t help you with.
Waste of time and money 1/5
Providers are not very good. Go to your primary.
Love this app once again ! 5/5
Today I used this app again for my 13 yr old stomach virus victim Son. It would have been horrible trying to get him to the Dr with explosions on both ends. Within 3 minutes I was speaking to a Dr who felt my pain with a very nauseated child in a car ride. Love this service! I recommend it to everyone. I have used it myself and it was fantastic to speak with a Dr in the convenience of my own home , especially when you feel like dirt. Working smarter. Not harder. Thanks MDLIVE.
So easy and convenient 5/5
Weekend help for my child. Great experience.
Customer Service 1/5
I made a 8:00pm appt with a physician and it’s 8:43pm and no phone call, no email message...nothing! I’m dealing with a sick child and this is the service I get! No thank you!
Online visit 5/5
Fast and friendly staff. I highly recommend.
HORRIBLE don’t do it 1/5
if i could give a 0 rating i would!!! this is the worst thing ever. i was consulted for an ear infection and the guy told me to go get nyquil or over the counter sinus medicine! waste of my time. i used website callondoc and they got me ear drops sent in to the doctor now i’m 100% better. don’t waste your time with this bull crap app
I’m Dumb 5/5
I just can’t believe how stubborn I have been to have not tried this service through MDLive. The app was simple to use and I have an antibiotic waiting for me already at the pharmacy. There is no way I could accomplish this at the ER, Urgent Care, or my own Doctor for anywhere near the cost or amount of time required. I recommend you give this a try.
Great... when it works 3/5
By Baldy McBalderton
I love the way the app looks and works, but I’m only able to get it work ~50% of the time. I have had login issues with it and I have also received lots of error messages selecting the patient when attempting to schedule an appointment with a provider.
So far so good 5/5
By J Malave
Technology, who would’ve say I can talk to a Dr through FaceTime and not wait and wait and wait. This was great!!
Awful experiences every time! 1/5
I’m appalled at the awful service I have received every time I use this. The doctors don’t listen, nor do they prescribe the correct medications! I will need my money refunded ASAP! I will never use this app or service again and I will NEVER refer anyone to use this!
Fast and easy 5/5
This will definitely be my go to for minor doctor care.
Quick, Convenient, and Great Customer Service! 5/5
I have been fighting a UTI for 3 days that I’ve been trying to treat without antibiotics. However, after 2 nights of NO sleep, excruciating burning/pain and sitting on the toilet all night, I registered for MDLIVE through my insurance provider at 3 am. I downloaded the app and was set up in maybe 5 minutes! Personal info, medical history, height/weight, and symptoms all very quickly and easily. I selected a doctor to talk with at 6:30am. He cancelled at 6:30 and I got a little worried, until I received a text confirmation and immediately Dr. Honig was calling. She was super helpful and had exceptional customer service. After a 3 to 5 minute phone call, she was sending a prescription for an antibiotic to my pharmacy listed on my profile and she was giving me other advice/tips to help in the mean time (AZO/probiotics/etc). This service is so convenient especially when you can’t leave your house to go to the doctor or work. Life saver! Thanks so much Dr. Honig and MDLIVE!! - Shelby
First timer and truly impressed 5/5
I used this app as last resort because being in high risk pregnancy can make it difficult to go to a doctor, urgent care if you don’t have someone to take you!
So I logged in and wrote down my symptoms between an hour I had a doctor calling me and helping me out through my symptoms, also was able to help me find a pharmacy that would deliver to me!!!, I am truly impressed will definitely use this more often.
Very helpful, and felt like going to a doctors office just by FaceTime.
I loved it! 😃 super convenient!
Still coughing- see a real dr. 1/5
By still coughing
Slow service that didn’t resolve my cough. Because of federal law couldn’t prescribe a med that works. App should indicate they have restrictions to prescribe meds with narcotics. Skip this service and see a doctor in person. Waste of $44.
iPhone 8 Plus 5/5
Great features. I have not ran into a problem yet and I have been using this app over 2 years now. It is user friendly. When setting up a new dependent the terms and agreements box to check must be bigger. It’s too hard to click on that tiny box.
Prescription didn’t show up 1/5
My script was a no show when I got to the pharmacy..
Be careful what you call them for 3/5
I called for a severe sore throat. They wrote me off as a virus. Told me to contact them a week later if I didn’t feel better. I got so sick I finally dragged myself to urgent care and I had a SEVERE case of strep throat. The doctor gasped my throat was so bad. Now, the reason i did give them a 3 star rating because this is the first issue I’ve had. Some things are just better left to urgent care
Friustrated user. 1/5
The app doesn’t let you enlarge the font and I can’t read the text. I am also trying to find the first screen with menu for price, but it won’t let me go there
By Sorts it's
I recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication.
I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change.
By Dr K D Rupareliya
Good app. Very useful in emergency care.