Unable to use money I loaded 1/5
I like the app because I can see how many points I have. However, I loaded money into the app months ago, and I still haven’t been able to use it. I contacted the store after the first time and they said it was a training deficiency that they would remedy. The next time I tried to use it at the same location, the employee was clueless as to how I could pay from my app. At this point, I just want my money back.
Zero Stars 1/5
This app was great at first. Now it won’t let me log in and it says that my phone number and email address isn’t registered. Of course it’s registered if i get emails from new updated flavors. I have $10.00 in menchie's money and now i cant even sign in. This app is complete crap. Horrible Job.
Love it! 5/5
It’s super convenient especially because I was always forgetting my smile age card at home! I love that it allows me to see how many points I have and able to pay with the app!!!
Can’t log in 1/5
App still won’t let me log in. It gets to the lot in screen then eventually just gives an error message.
App don’t work 1/5
By Elly M A
They asked you to use the app but nothing happened... I tried several times, and also I spend so much money for nothing ?!?!?! Well, don’t lose your time trying to use this App.
Ps : You guys from “Menchies “ should do something about this ... why we are asked to use the app if “Don’t work” or you create something if your clientes can not use !?!?! Think about 👍🏼
By viva Hillary
JUNK- Doesn’t work 1/5
I made the mistake of front loading money and it doesn’t work. I want my money back.
Love the app changes 5/5
Love the app changes. Simple to use and great incentives!!
Can’t log in..Don’t Download 1/5
Downloaded the app and used it once to scan my rewards. I decided to add $10 so I could start paying from the app. First attempt to use my app to pay resulted in an error pop up message and the app logging me out. After several attempts to log in I finally left the cash register to retrieve a card from my car to pay for my purchase. After returning home I tried multiple times to log in with no success. I tried forgot password and that when I saw a pop up message saying my email/phone number/ and Menchie’s card were not tied to any account. I tried everything.
I finally contacted customer service who said they were forwarding a ticket the app team. Still don’t have an answer or fix after a few weeks. I have no way to access the money I loaded on the account. I even tried deleting and downloading the app again, but nothing works.
My advice, just stick to your physical rewards card if you are going to eat at Menchie's.
PAYMENT METHOD UNVIEWABLE 1/5
My Saturday, June 1, 2019 experience at store #8749 in Clifton Park, NY was not a good experience. The app, version 1.0.12, malfunctioned on my Galaxy S8 by not displaying the payment QR icon so that I could pay for my purchase. The app on my phone has funds loaded. However, because of this malfunction I was unable to use this app feature. The frustration and embarrassment caused by this malfunction are inexcusable! My sister thankfully paid for my transaction #1013. I want an answer as well as a full refund.
Can’t pay by phone at fav locations 1/5
Discovered that I can’t pay by phone at our favorite Menchie’s...but only after I’d added $20 to the app. The staff and manager were super nice ...but couldn’t help.
Unfriendly App & Staff Need Serious Work 1/5
It might work better if staff at the stores knew how to use it. They seemed confused with the process of scanning not only for your rewards, but trying to scan it again (usually multiple times) for payment. Apparently, the reward and payment functions are on two separate pages requiring separate scans. This involves you or the clerk resetting your app to a separate page, and clerks handling your phone.
This mess is translated on a page of “transactions” with multiple indecipherable notations. A bookkeepers nightmare you’re supposed to understand. You never really know how much you were really charged, and I had Accounting in college.
If you connect your credit card to this mess where you make advance payments, like StarBux, you are risking never getting your money back.
So far, this app is an abomination. Customer service when contacted is silent and of no help in getting refunds.
I like the yogurt, but I think I’ll toss the app and go the easy way — just pay at the counter.
It is slow and uncomfortable to use kinda awkward at times
The app runs really really slow. Navigating each page is a nightmare because of how long it takes to load up. Super annoying
Logged in but missing basic features 2/5
I finally managed to log in after numerous tries. Apparently your password can not be 30 chars. 20 worked for me. They don’t support Apple Pay to reload balance. No way to change password. Menu flavors show everything, not what’s on the floor.
I lost all my Menchie’s money yesterday 1/5
I couldn’t login to the app with my cell phone number yesterday, when I used “forgot password “, it says “the cellphone number is not associated with any reward account “, then I created a new account with my same cell phone number again and all my Menchie’s money was gone, it’s like a brand new account as if I am just a new member. I am waiting for the feedback from Menchie’s, don’t recommend this app, crap!
Create account issue 1/5
I tried to create an account but it says “error” and doesn’t give me an opportunity to create an account. I have double checked that my password selection meets qualifications. Tried multiple times but to no avail.
Cannot Create Account Through App 2/5
The app does what it needs to do and it’s quite simple. There was a $5 promotion if you downloaded the app. I tried creating an account and no luck. It sends the code but a dialogue box comes up saying “Error”. I tried this on another device same problem occurred. I made an account though the website and signed in fine. The app should let you make an account. I’m using the iPhone 10 and shouldn’t have any lag with a basic application. However there is a lag between switching categories. I’m constantly getting dialogue boxes. Another one was “Had to Abort process”. I wouldn’t recommend downloading unless you want a coupon. Stick to the website if want to check points.
By castillo ohana
Tried downloading the Menchie’s app and every time I try to create an account I get an error and a text message telling me to enter a verification code!!
Not working! 1/5
I think is a little bit of a scam. They offer $5 on their website when you download the app but the app does nothing even let you register. It keeps giving “error”. So I think they are just using the “$5” credit to get people to download the app when the app barely works. Smh
No account 1/5
Wouldn’t let me create an account it kept giving me an error message
App not working 1/5
By Jakayla Samone
It wont Allow me to make my account on the app
Error upon registering 1/5
Won’t let me register, but sends me verification codes to my phone.
Could not even log in 1/5
I download the app and try to Register, every time I continue after I input the password it error out and I receive a verification code, then I try to get support and there is no login assistance what a trash app
Error Can’t Create Account 1/5
It won’t even let me create an account. It just says Error when I try to create my account. I get a text message with a code but there is no place to put it because of the error.
Not off to a good start! Epic fail.
Waste of time 1/5
Horrible app developers they should never been release
Needs Serious Improvement 1/5
Every time I open the app it tries to convince me to create a payment account. I don’t want to add funds to my Menchie’s account. Support Apple Pay and give me a self checkout option.
The flavors selection is useless. It doesn’t tell you why flavors are currently at your selected location, it just tells you ALL the flavors Menchies could possibly have. If you select one of the flavors, the app bounces you out to the internet for more info (hint: keep users in the app).
Love the toppings! 5/5
WhooHooo!!! Free stuff. I got $5 once installed and registered and am earning double points for 2 months! App works great - very user friendly
Update fail 5/5
Won’t allow me to login. Developers fixed the problem. I’m changing to 5 stars ! Great response time ! Thank you !
Not working,......update now does 5/5
So far it will not load. It keeps saying it’s timed out.
Update. Developer emailed that app was slow due to high volume. Got in now and got my $5 reward
It's so slow 1/5
I was trying to create an account and it took forever so I just gave up!! Thought I should let others know that I'm very disappointed in this app! I was trying to create an account and it took forever for things to load! I noticed that others were having the same problem...very disappointing. It logged me out several times and I had to restart. Not happy that I just wasted an hour of my time. Thanks Menchies for everything!
Okay so now I'm writing again a day later after the "fixes" have been made. Well now I'm tryibg to create my account again and now there is and error I tried multiple times and still saying Error. I truly believe they did not make these "fixes"
Works as expected 5/5
By Jen Bunnay
After initially not being able to login, it now works. Received my $5 as well 👍🏼
Updated - Review 5/5
I changed my 2 stars to 5 stars. App is running smoothly, working well and no longer slow.
App is super slow 1/5
App is super slow and unresponsive. Took forever to create an account that by the time I killed the app it must have processed and sent me a verification code. Even the app loading having an account created is a painfully slow process. It’s a good concept but kind of hard for anyone to use it in the store when they have to open it five minutes ahead of time before they arrive.
Can’t open 1/5
App won’t even open, tried deleting and re-installing. Still doesn’t work.
Won’t load 1/5
The app won’t load. I’ve tried to login to my account multiple times (even uninstalling and reinstalling the app) and it just has the loading symbol over and over again. I’m glad they finally got an app. I just wish it worked.
Can’t log in 2/5
I can’t even log in :(
Can Not Log In 1/5
I have tried probably 100 different times over a couple of hours to get the log in to load. Every time it’s error after error. Tried 2 different days as well. Still nothing.
App doesn’t let you sign in 1/5
Big issue with signing in or creating account, it doesn’t load or it says error.
Too slow 1/5
This is too slow. It took me almost all evening to sign into the app. There is a little scanner inside the app but if it takes this long to log in I’m not going to use that in line when I could just give my phone number. I think this is a great concept but right now I’d rather just bookmark the webpage to see my smile points instead of the app.
If it was faster, I’d use the app hands down.
The app is useless. It’s so slow and it never loads up!! Waste of time.
It takes so long to get through something like sign in or change something in the account like payment
Just like my Starbucks app 5/5
I love this new app. It’s like my often used SBUX app. It shows how many smiles I have and how much Menchie’s money I have as well. It allows me to use a barcode instead of telling everyone at the store my phone number. I can also add money to the app so that I never have to take out my credit card.
I can also order frozen yogurt cakes through the app!!! Their cakes are so good!!! I believe not all locations have the online cake ordering service available but the stores closest to me do and I can’t wait to order for my next celebration.
Doesn’t work!! 1/5
By Ciryc Cuyan
App barely loads, and times out before anything can be entered and the process starts all over. Doesn’t work well at all
Can’t even login in. App is SLOW 1/5
Can’t even login in. App is slow to load and times out before I can log in. Not even worth free.
Can't even log in. It times out every time. This should'nt have been released. Definitely bugs to work out
Needs work 1/5
By unsatisfied customer100
The app refuses to log me in
Delayed App 1/5
I downloaded the app however, signing in just does not work! Timing out and some odd message about JSON. I know it might be a new app but it needs lots of work.