This is a great app for buying and selling things, the only problem I personally have come across is not being able to tell if the buyer or seller has read your messages… It is so annoying when you are having a conversation and neither party responds and you don’t know if they have read it yet so you don’t know if they’ve been active or they are just leaving you on read.
Please fix! 1/5
By Bonnie Guan
I’m not entirely sure when this started occurring, but in the past, my “saved searches” would include filters such as size and brands. Every time I launched the app, I would be able to see newly listed items in my saved searches with the set filters. But now, all my new “saved searches” do not save filters entirely even after adding it repeatedly. Once I relaunched the app, the filters on the “saved searches” are removed, leaving only the saved name of the item. It is a nuisance to keep inputting the filters as it removes the “new” mark on an item. I am not aware of items I have already seen in the saved search. Please fix this issue. It may not be a huge issue for sellers. But for someone who is a buyer and is looking for something more specific, this is really a big issue.
American Girl Dress 5/5
The dress fit perfectly on my daughter’s doll. It looked very lovely.
Love this 5/5
Great stuff. Always ships fast. Easy to use!
Shipping have went up for small stuff
Thank You 5/5
Shipped immediately. Very responsive.
Suspended for no reason! 1/5
By Tristan Vaughan
I’ve been trying to sell my iPhone 7 and when trying to communicate with buyers my account will be suspended at first I thought it was a bug in the system but then I got my user privileges revoked again I didn’t do anything wrong and am upset by the stupidity in this app. Would not recommend for anyone serious about selling
Mercari app review 3/5
Search could use a personalized setting. Bundle option could really help when trying to buy multiple items from one seller. This is from a buyer’s point of view. Any changes in these areas would be nice.
Great experience with seller and easy buying experience on this app I will definitely do it again
Very happy with this app and company yeah a few rude sellers but if any issues Mercari helps is there always ty for everything it’s easy sel ship earn
Very Convenient Selling Site 5/5
Mercari is GREAT!!!! It’s easy because you just have to send the items out that you sell as opposed to some of the other apps where you are supposed to meet up with someone and they are a no show. Are a potential customer leads you on for days at a time. That’s not the case with Mercari! Once something is sold, they will send you the label and off it goes!
Old functions 3/5
I’ve been a seller on Mercari for over a year now and I absolutely love it! I’ve had many painless transactions, both buying and selling. I rated 3/5 as they removed a key feature that many sellers use to use, as it was the “favorites” tab. You can no longer contact potential buyers to negotiate a price on items they’ve liked. That’s how I made the majority of my bundles!! Please bring this feature back!
Buyers Beware 1/5
There is no way of getting a refund if you receive a defective item that needs to be thoroughly checked for defects. Do not rate the defective item if you hope to see your money again. App doesn’t care about its buyers. But good for selling. Unfortunately I don’t have anything to sell so I will be leaving this app. Not worth it getting scammed by their sellers.
Not good anymore 2/5
I’ve had this app for a long time and I’m done with it now because they used to have no fees but now they just take your money. First it started with a sellers fee but now they charge for a direct deposit. You have to sell things cheap for you to even sell so basically your getting like nothing back. So a waste of time.
By Flaming pandas of justice
Great app. Only thing I do not like is that you cannot search other sellers by their username.
By qadira bint dawud
Loved it. Nice Please let me know when u post again
Easy to get scammed as a seller!! 2/5
I usually don’t write reviews on apps but I am already stressed over selling a Canon camera to a user. They sent it back because it had “technical issues” on it. But when I received my package they automatically gave the other person their money back and i never received my camera back, I got a box with boots and a romper???? I tried messaging the other user (myCloset) and I couldn’t because they blocked me now I have to go back and forth on emails and stress out. They shouldn’t just refund the person back the moment the package arrives! There should be a was to say to verify that you got back your things when doing refunds.
Beware the fee 1/5
10% flat rate fee is excessive when you can sell your items elsewhere. Sell something for $1000, costs $100 to sell it.
This app is truly a blessing. Would and do recommend it to friends and family. Happy haunting.
Patience is a virtue 4/5
Originally I had placed a bad review for this app because of a bad experience with a seller. Ratings here in the App Store should not be about user to user experience but about the app itself, so I have decided to revise this review. I have been selling online since 2008 and I have tried ALL of the other apps and websites from eBay to Let-go and all points in between! MERCARI has a decent app, for the most part is stable and functions, but just like any other app, there are glitches here and there. Most problems in the app can be rectified by killing the app and reloading. I think the most annoying thing that happens is every once in awhile while I’m typing a response in messages the entire text box where I’m typing starts shaking up and down rapidly and I can’t finish my text. So I have to close the app and reload. It’s the only app that does this on my phone and the previous versions did it too so I’m pretty sure it’s a glitch in the software somewhere. Also, I get sounds about notifications, but not always an app badge even tho it’s turned on in my phone setting. This tends to hurt my business because I miss messages from potential buyers. Otherwise, I’m happy with the app, it’s very easy to use, no payment processing fees is a bonus, cheap flat rate prepaid shipping labels are a breeze to use, and to all the haters out there :10% commission is not a high commission compared to eBay + PayPal which can equal up to 15% per sale! I sell on all platforms and MERCARI and CL are my best sites for consistent sales!
I downloaded the app and began to try and buy some items with a discount coupon they offered and within the day my account was shut down and I was not able to buy anything or write anyone back for items I had already been told I could buy. I tried to get in contact with the company and they decided I didn’t need the account anymore so overall I did not like this app.
Contacting help center 1/5
I’m having a hard time returning a item. I called mercari and I was on hold for 15 minutes and the operator kept extending the waiting time. I also updated to the new version and was still having problems requesting a return
They offer $10 BUT!!!! 3/5
The $10 is not true doesn’t work for those I refer then they always come back to me and nag at me. I’m done referring.
Another issue is it’s hard to get a hold of someone. Basically have to file your concern or complain where ever it allows you to send an email.
Happy Seller/ Customer 5/5
I simply love Mercari. It has given me the ability to have extra income on a monthly basis, my selling my gently used items. I have had no issues using this great app.
Good until you need customer service 2/5
By Player of what's the word
This app is cool unless there's an issue -- I've had bad customer service experiences. They just send you these pre-typed messages and copy and paste them over and over. Also their help center gives you the run around and the only way to talk to a human - if you count via messages on the app talking to a human - is to choose an option that basically has nothing to do with you actual issue. Also they deactivate your listings without asking you. Happened to me so I activated them and then they deactivated them the next day. I’ve yet to find an email address or phone number to speak to a real person. Overall this app is mediocre at best.
Amazing App 5/5
Great app if you’re a reseller
Not the best 2/5
By She-Ra POP
The good thing is you can list whatever you want, its not as restrictive as other apps. Bad news is most buyers/sellers seem to be lazy millenials with a lax attitude towards service and shipping. So many rude people and scammers! Youre supposed to ship within three days but I have had sellers wait over a week to ship! Then they use Fedex which has the worst tracking services and is slower than even the USPS. At least i got my items as described because dealing with support is a hassle. No email no phine, only through facebook or the app. Then when they respond days later, they are very unhelpful. They site buyer/seller protection and take comission for this alleged service; but I havent seen any fulfillment of that promise. BIGGEST issue is you can pay with Paypal but cant get paid to your Paypal, they require a bank account to get your earnings. Well sorry, but Ill be damned if I link my financial info to a site that doesnt even have a customer service phone or email. Not that stupid. So I stick with Poshmark, the clientele is classier as a whole, and their customer service is top notch. And they ship by priority 2-4 day mail, give out actual checks or will paypal transfer on request.
Took away a key feature. 1/5
I’ve been selling on this app for over a year, and I’ve loved it since the beginning. However, they keep redesigning the app and it’s made it difficult to get accustomed to after a while. One of the key new features; a way to see who likes your item so you can message the potential buyer to see if you could work out a price between the two of you, was taken away. Very unhappy. I made a lot of sales by going to the buyer first and negotiating price.
Update: several months and still no sign of that key feature returning. :(.
It would be nice to have a better idea of shipping and arrival time when you place your order.
Was better when you could contact the "likers"
I made 50% more sales by simply asking any likers to make an offer.
Other than that, works pretty well, easier than eBay!
Good app. 5/5
I haven’t ran into any problems. When selling I’ve always gotten my money, and the things I’ve bought have been what I wanted.
Absolutely love this app.. The selling fees are very reasonable compared eBay.. They are always very helpful when help is needed.. Highly recommended..
Terrible App with few users 1/5
I installed to use to sell some furniture. It’s easy to upload but very few users. Also, after 4 days they told me the dining chairs I had listed violated their terms and they took them off. BS. Also, there was very little worth looking at to buy.
I would rate the app a 5 prior to me having issues with my account being suspended after Mercari proceeded to allow not one but two different sellers to sell faulty/fake items and take my money. I wasn’t allowing my money to be taken and left with damaged goods for a second time. After i filed a dispute with my bank, my account was suspended literally within 48 hours of my bank dispute yet they couldn’t help me before i was forced to file one. I loved the app honestly but it was a disappointment to be banned without warning behind my own money.
Great seller 5/5
Fast shipping and item as described!
Most difficult thing to do on here is return requires so much on the customer requires really really detailed pictures more then what the seller has to post when selling they require pictures of all angles of item had to send about 12 pictures of the shoe and explain each time why I was returning and when I first send a request for my return they send a response saying we are sorry the item didn’t make it on time and that was not even the reason I requested a return then had to explain again for the return and had to send more pictures. I get that it’s to help protect the seller but as a seller myself this makes customers not want to buy form this app again
I love selling on mercari, however, there are 3 things that could use improvement. When you are a seller and have a large number of listings, it makes it very hard to go back and edit older items, because every time you go back to the listings page, it refreshes to the top, making it very hard to navigate to your older items. I also wish there was a way that we could change the order of what items showed at the top of our page. Once again it makes us sellers that have a large amount of listings, forget about the ones that are at the very bottom and our customers/ followers may get bored or flustered and never know what else we have to offer because they don’t want to scroll all the way down. My last and final suggestion, is the promote button. I wish that the number of times you could promote and item, was based on a ratio of how many items you have to offer in your shop. IE: 10 promotes every 24 hours per 50 or so items you have. I hope you consider my thoughts, and I know there are many other sellers who feel the same way about the same suggestions
Bad customer service 1/5
One customer lied about receiving my items and my account has been locked and I am unable to use my balance for anything. They also will not release them even with over 20 5-Star reviews, just because of one person.
Selling is annoying 1/5
By rocko diaz
Selling small items is $5 minimum even though items could weigh less than .4oz
And the selling process takes forever. Selling stuff is cool but having to wait for all the extra just to get ur money is pretty lame
Good app to sell on and buy from 5/5
Awesome deals and Awesome site!! Come join the fun you will be glad you did. 😜😍😜😍😉
The latest update- 6/2018 4/5
By Kitty cat pjs
I love this app so much but—- the latest update for the photos messed with the layout. Now it’s all square and doesn’t allow you to see the full photo of your garment or item. It’s frustrating having part of your photo in a selling app. I hope you are able to fix this.
Great app one flaw 2/5
By 1stoponline shop
I love Mercari! It is my favorite app to sell things. However since they changed the app to where you can’t notify the person that likes your item to offer them a lower price my sales have gone from amazing sales to practically zero! I am hopeful they will put this feature back on.
Selling and buying 5/5
Everything is always so easy and they have gray items and excellent prices
This app needs major work !!! 1/5
I had put up a few listings of items that I wanted to sell. I added tags and everything, so that the buyer could know it was legit, real, and brand new. The first day I used the app and added my listings, I was banned. When I contacted mercari about this, all they could tell me was that I was banned. Never received a valid reason and customer service was so nasty that one employee told me to stop emailing them. I never received any warning and they suspended my account within HOURS. Not to mention they have actual scam users still on here!!!! Also, they state on the help section that they can lift a suspension/ban on your account, and when I asked about it, I was told that, that doesn't apply to me. I also reported the app to BBB which I received a response from someone on their team stating, our reasons are confidential. Please be very aware of this app !!!
Great app 5/5
I love this app. It is such a wonderful way to sell used clothes and to buy new used clothes and other items!! It’s super easy and convenient. I wish all apps were as good as mercari. I would give it more stars if I could.
Non shipping sellers/ Counterfeit products 1/5
Been a member since 2016 and have purchased over 650 items. In the past week alone I’ve had to cancel 3 orders because sellers post items and then don’t ship. Contacted support to see if they’d shut down the accounts so others aren’t stuck with the hassle of purchasing items from sellers that are inactive and support has kept the accounts open- really would like to understand why a seller can post items, not keep in contact with the buyer, have the transaction cancel due to non shipment (with proof buyer communicated with seller but they never responded) and Mercari keeps their account active with other listings. Why set other buyers up with the hassle of waiting on an item that’s not going to be shipped and then going through the process of waiting on a return- which can take several business days to process and get your money back. Also there’s so many replica/counterfeit items posted on the site. PINK has TONS of fake products posted- counterfeit socks and lanyards are all over the place. They cost a few cents on knockoff websites and they’re reselling on Mercari and making $20 plus dollars each transaction, with hundreds of transactions. I used to take time to report the listings but after many times reporting 10 or so listings from one seller and seeing the accounts remain active week after week scamming unsuspecting buyers with their counterfeit products, I stopped wasting my time reporting them. *Cancel accounts for non shipments and no communication with buyers. *Get rid of the scammers whose entire accounts are full of counterfeit merchandise.
Seller beware. 1/5
By Gsp dad
A great app to sell but beware they are many scammers out there and Mercari ALWAYS sides with the buyer! You get absolutely NO seller protection for the high fees. A buyer can file a return for any reason and literally send you back a box of rocks. They get to keep your item and get their money back. Whatever you do; do NOT sell things like phones! You will for sure get scammed. Join the Mercari group for sellers on Facebook to see all the horror stories. A lot of people videotape themselves packaging their items up for proof of what they actually sent. Document everything!
Easy to use app and great for selling items but 3/5
Easy to use app and great for selling items but it’s unfortunate there prohibit the sale to so many items. Other apps will let me sell. Don’t understand the hang up with this app. Anyways I do use al the time and have had much success.
Amazing but could use improvements 4/5
By Jkb bbbb
Way better than other applications that allow you to sell/buy. It would be nice as well to ship a few other things that are currently not allowed. They definitely need to fix a few things and allow us to market items better as sellers and possibly figure out a cheaper shipping method or less of a fee on certain items would be amazing as well. Currently this is an awesome app to sell games and similar items but I can’t sell my painting for a fraction of the price it should be worth. So a bigger market doesn’t help much with such a small community at the moment.
Great to buy from but terrible to sell on. Worst customer service ever 1/5
As a vendor on Mercari I have never been treated so terribly in my entire life. The emails regarding customer support are combative. The 100% customer satisfaction gets taken advantage of constantly and they just allow it to happen. They ( Mercari) got their % and their customer can be given credit ( which they’ll spend on more merchandise on Mercari, who will AGAIN, get their %. I have had customers use and or ruin items and get their $ refunded. I have had packages I purchased not arrive and Mercari took no responsibility for it. I have had Mercari insinuate that a listing of mine was not “ authentic “ and that I didn’t have to remove the listing but that Mercari can KEEP THE MONEY PAID? How is that legal? The customer can get their item, and Mercari can keep the $, but the seller can be penalized when Mercari has nothing but a competing vendors “ report “ which is not often done to help “ keep Mercari safe “ it often happens when a vendor selling the same item for more $ just gets Mercari to remove competition for them. It’s terrible. I have never seen a buy/ sell app treat the ppl who supply the merchandise that pays for that apps existence treat their sellers so poorly. Luckily there are alot more popping up with no listing fees, less % of the sale taken, and far less harassment from the people running things.
Sadly Mercari started out as a nice place to sell AND buy. Definitely not so much anymore. Hopefully Mercari will realize that without ppl selling goods on their app they won’t be able to bully their vendors. I give Mercari 1 star because the ppl who I’ve bought from have been great and I’ve got some great items. Otherwise I would be giving negative stars.