Great app for buyers and sellers! 5/5
I would recommend this app to anyone who is looking to make some quick money. Great app and they have made some great changes over the past two years!
Great app to shop on. I love it!
Can’t Log In 1/5
I used to love this app. I used it all the time. But this one time I logged out of my phone, it won’t let me log back in. It says incorrect email or password even though I reset my password. It lets me login on the desktop and iPad but not my phone anymore. PLEASE FIX I KNOW MULTIPLE PEOPLE WHO HAVE THIS PROBLEM
Awesome work! 5/5
By Roro and Jojo
Fantastic results. Easy to manage and navigate.
Love this app! 5/5
I love this app -- I sell things that I would want to buy myself and the things I buy are of very good quality! This app is a must if you have things to sell or want to buy!
Great application 5/5
By Mad mike disal
I am so please with Marcari . I was able to find exactly what I wanted and the seller shipped it very quickly. I would recommend this app to everyone!!!!
Great until it doesn’t work 3/5
Selling and buying is super easy, but a lot of times when I’m trying to list an item it says “listing not available in your region” so I log out and log back in, however it doesn’t allow me to log back in. So I change my password and it tells me the new password I just made is invalid. Super complicated, and now I can’t get back into my account.
Pic Of ITEMS ARE TOO BIG 1/5
The sale item pics are too on iPad and take up half the screen with just 4 pictures. Before it could 8 pics on screen and makes scrolling harder and difficult to look at the items. And I can’t change it on the settings.
Great selling app! 5/5
Easy to sell and buy!
Best Buying app!! 5/5
OMG this app is “Amazing” to say the least. I like to buy “Out of print, or “Old School” games. This puts everything in 1 spot.
I had an issue with a “Seller”, or rather an item that i bought. I contacted the seller & then requested a refund.
Be sure to cover all bases before agreeing to a “Purchase” i.e. is there any issues with the product, etc.
Also just because you received an item, do not immediately leave a rating. Inspect the product, does it charge, are they holes, test it, is there any differences to what was described, etc.
“Mercari’s” “Concierge Team” is 2nd to none.
Great app 5/5
This is probably the best selling app, easy to use. Only thing is they should let sellers individually message buyers who like your pic so you can close out a deal.
great experience 5/5
the order was exactly as the the seller descibe and it was fast shipping and good savings.
Love this app! 5/5
I been using this app for 2 years and it’s been a great using! I have so many rooms in my closet! I also love making extra money! But I also have a suggestion, why don’t we have tips? I know we get rating of our shipment but a tips would be great and it also great to have extra more money!
Love this Site!!! Will DEFINATELY buy from here again!
By customer in san antonio
Items received in next to new condition. Very nicely packaged. I will definitely purchase from this vendor again!
Great app 5/5
Good outlet when eBay and Amazon just doesn’t do it for me. Cheap prices too!
Love my Macari app ... looking forward to grow my sales thru this platform .
Customer service could be better 4/5
I have sold and purchased a lot of items through Mercari. It’s easy to get paid or use balance for shopping. Worst part is rating system and customer service. The buyer has 3 days to rate seller. Seller cannot see buyer rating until after seller rates buyer. I sold an item, the buyer used it, didn’t like the item (not my fault) and rated her experience as poor. She didn’t even ask to return it and she never contacted me about any problem. I rated her great but would have rated her lower had I known she rated me poor and gave me no chance to make her happy. I contacted customer service and they basically told me tough, it was her experience. I couldn’t even leave an explanation of her rating. Otherwise good app.
Scammers and NO Seller Support 1/5
By NC seller
This app does have many users and you can sell on there if your prices are fair.
However, I must warn of the app’s policy & customer service allows for scamming sellers & defamatory libel from buyers.
One buyer reached out to me wanting to keep item but demanding refund!?!
I said I would do a return but would not refund without my item back, duh. She insisted, cursed, threatened, lied and made up excuses to try to explain why she wanted both ends of our deal... including she threw in dumpster! Since I refused to let her keep both, she started a return claim, then she cancelled it within a few hours & rated me. I cannot see her review until I review her, but I have a pretty good idea of the content, and she had to lie about me considering the situation.
I asked for help from customer service, they were on my side and seemed outraged at the buyer’s behavior like I was, but were no help to me, in fact were more than unhelpful and even hurtful. After talking with a few reps, the last guy told me that I had to accept her defamatory libel statement on my page, & HAD TO rate within 24h or they will automatically rate her “for me”.
However if you don’t reach out to support you can go months without rating your buyers without problems. I feel like support was actually bullying me to just accept that her libel will be next to my name, address and picture, where all of my social media friends can see lies printed about me only because it is easier for support than to go remove bad reviews. I responded to that rep and asked why slander (oral or spoken lies) was against policy on a written app, yet libelous (written slander) act were not. But it takes about 24h for a response and over 12h already passed so I will have no choice but to rate and try to get my side of the story (the truth) accross.
TERRIBLE for selling!! 1/5
As a purchaser, I found my experience to be quite good. The company protects buyers so that you will be refunded if an item is not described accurately.
However, Mercari completely screws sellers. I have faced a lot of shipping issues due to requiring buyers to pay for shipping and needing to manually pick shipping rates. The last straw for me was when I shipped an item on time but due to the post office losing the package, I lost out on $40 profit. Mercari states that they will reimburse sellers for this but when I reported the issue they stated that they couldn’t do anything about it and I had to call the post office. The post office couldn’t do anything either about reimbursing me. Then the company had the nerve of giving my profile a “canceled order” review even though I was forced to because the item went missing in transit. I have been using Poshmark since and find the single shipping rate much easier to use. I would highly suggest Poshmark with more diverse sellers tools.
WOULD RATE ZERO STARS 1/5
This app is an absolute joke. It will work great until you actually need something from the help center than you get a serious of rediculous automated responses. Not worth it. Download depop or posh mark if you want an app that cares about its customers
Love my Caboodles 5/5
DO NOT USE MARCARI 1/5
By gods plans
I got banned from this shop saying I was under the age of 18 I am over 18 do not use this app even if your life depends on the money they are unresponsive
Wish they paid in check too it takes like 4 days to transfer money to your bank account and they don’t even tell you when you officially got paid.
It’s a good app for selling things you no longer need. They recently added the automatic rating if the buyer doesn’t rate you which was definitely needed although it would be nice to get the ratings from previous sales from buyers who didn’t rate. One thing I would like is to be able to remove sold out items from the profile after sale has been completed to have a better clean interface of things still currently selling. Needs a few interface improvements but overall it’s good.
Love so many things 5/5
Mercari is a great place to sell your new, gently used and hand made items. Their customer service is impeccable. They are always swift to resolve any issues, weather as a buyer or a seller, that you may have, like getting ratings so you can get paid, or returning items that didn’t arrive as described. I feel like they always have my back. It’s nice to know the sellers don’t get paid until you rate them, so if there’s a problem you can return the item and get your $ back without any hassle. On top of all that if you're a seller, they take less commission than the other apps for selling and buying that are similar. I’d like to also mention you can sell and buy so many different thing, not just clothes, shoes and fashion type items, you can also find kitchen, camping, fishing, electronics, toys, collectibles, things for your car, things to clean with, bath and shower items, there are so many things you can buy and sell on there, the list could go on forever.
The only things I’d change would be the shipping, it can be a little high for small items. The lowest shipping is 4.25 which is kind oh high for say a pair of earrings or a lipstick that normally cost a dollar or 2 to ship. As a seller I noticed they started making my listings, that have been on there for awhile inactive, that’s frustrating as well, also sometimes I have to go in and change all my shipping options back to, buyer pays. But other than those small things, this is by far, in my opinion, a fantastic app to sell, or find items to buy at a discount. I’ve been using this app since it was in its beta test period and hopefully for many more years to come.
Customer for 3+ years! 5/5
By Taegan Eggleston
I’ve been using Mercari since 2016. I started as a buyer but within a few weeks I became more of a seller. I do still make purchases. I have never been disappointed by this app. I have been let down and scammed by the occasional seller, but Mercari fixes it all within hours. They are very helpful & make sure no one gets used. The best things about this app are the option of pre-paid shipping labels (which can be printed from home), the opportunity to list without fees, and the very minimal 10% selling fee. I have looked into selling on other sites & apps, but I always come back to Mercari. Very impressed overall!
Neglectful buyers= Neglectful Mercari 1/5
By Unhappy Unprotected Seller
Mercari does not protect or support sellers from neglectful buyers that do not read the item description and who become upset by the condition of a “used” item despite the seller having a description of the condition as well as pictures. Mercari attempts to shut sellers up by providing a $5 coupon towards a purchase of $20 or more! How and why would anyone want to purchase anything and continue making money for Mercari profits/cuts when they do not help you?
Their needs to be an improvement that allows sellers to review buyers with confidence and knowledge about the buyers “experience.” Buyers who are unhappy with the item should be encouraged to problem solve with the seller prior to leaving a distasteful review of the seller. Mercari needs to develop a funnel that encourages buyer/seller dialogue. It is distasteful on Mercari and I refuse to make them anymore money through my sales/purchases.
Needs a Fix 5/5
Please make it possible to delete multiple items easily as a seller. Its very frustrating having to click on each item, waiting for it to load, then deleting items one by one.
Love this app BUT there's a but! 3/5
This app is awesome for selling and buying. For sellers it's especially great because they only take 10% of the selling price once it's sold. Another perk is if you offer free shipping they will take it out of the sold items price. eBay requires you to pay for it right out of your pocket. So this saves a hassle.
In order for a seller to get paid, the buyer has to rate them. The buyer has 3 days to review and rate the seller. If this is not done in 3 days, the seller automatically receives their funds. Now here is where my issue is! Every time I have a buyer who doesn't rate me, the auto rate never completes. I get an error message stating it couldn't be completed. I contact support every time this happens. Well usually by the time they respond , my funds have been released. So they think the issue is resolved. I really wish they would fix this. It's very irritating to wait for your rating for 3 day's because the buyer doesn't get how the app works. So when it doesn't complete at the specific date/ time they provide you, it's very irritating. I hope someone from Mercari reads this and does something more to resolve this. I cannot be the only one this happens to. 5 stars if it's ever fixed otherwise.
Making extra money 5/5
Easiest selling app for things you just don’t need anymore
Great app to sell and buy 5/5
Great place to sell your things fast and easy get straight to the point
i like to sell on mercari it’s easy and they only take 10 % of sales i’m just a lil confused about the badges i’ve been selling for about 2/3 years now and i only have 2 badges so that’s my only problem with mercari i should have all 4 badges by now
It’s a nice place to buy or sell 4/5
I really like Mercari. There’s a couple of things they need to consider changing though. I would like to be able to turn on or off offers. Also the waiting period to rate it’s too long, 24 hours should be more than enough and I would love to be able to relist a sold item. It takes time to relist an item when I have multiple. The one thing I dislike the most is that some buyers are low ballers and send angry messages to sellers that their product is too expensive. No buyers should be able to contact the seller unless they want to know something simple like when the item will be shipped nothing else. No offers accepted should be clear and comments or suggestions of pricing should only come from Mercari. Other than that it’s a very nice app :)
Amazing app 5/5
My favorite app to sell and buy. Easy ways to get paid or used credit to buy. Badges are earned to let the buyers know who they are buying from. The ratings are visible to see other reviews.
Hands down my favorite app.
Don’t update!!! 1/5
I updated the app and now it’s saying my account is deactivated and I can not make a new account. I am only able to use the app either on my iPad or on the computer. Not on my IPhone. What the hell is going on? I just made a sell and now I have to do three run around a just to sell my items.
Try contacting them.... you won’t be able to 1/5
I have used this app for small purchases and have never had a problem. I actually was really enjoying using it till I realized they are impossible to reach when there is a issue. If you call them they put you on hold claiming that during the hours of 9-5 someone would be there to answer a call. NOT THE CASE. I’ve been calling for days. I made a big purchase this time price wise and right after I made the purchase I was “suspended” from my account and the transaction was canceled?!???!? Why?? I still have no clue because I am not able to get in contact with anyone. The app suggests you email them.... I did that as well and just got an automated response. I am so upset and will never use this app again.
By Beautifully Sober
Excellent app for buying and selling, easy to use and good customer support.
I love this app!
Poor Quality Items 1/5
Buy any items at own risk, would not recommend
This app is so frustrating 1/5
This app is pretty buyer friendly, but is terrible to sellers. I had an item I wished to sell and is a popular item. I put it up and within second mercari took it down claiming an authentic item I have is counterfeit, and never did any real investigation themselves. Plus customer service is horrible. I had to google how to get a hold of them because through the app all it did was give me the run around with articles. Then when I got an answer all they did was copy and paste the same article instead of investigating. They’re lazy to help the seller with anything.
Need to improve seller support function. 4/5
By 타는 목마름으로
Overally this app can be an alternative eBay or amazon, but some functions should be required for sellers.
1. It is difficult to search my items on my listings. I have more than 100 items, but I have to scroll down from the beginning to the end to find my item. Search under my own listings should be done, too.
2. I am a business seller, so I want to add sales tax in my nexus. Mercari needs to support it in the setting.
MERCARI HAS IT ALL! 5/5
I recommend Mercari to everyone I know as there hasn’t been a time where I couldn’t find something that I’ve been looking for! The diversity of items is outstanding! Also the ease of selling and buying is a pleasure.
Mercari definitely has it all!!
Awful communication 1/5
By Not using Mercari again
Good app to sell, i used them for years without issue, had great ratings with hundreds of items sold so with their 10% commission Mercari made a nice chunk off of me but they let anyone complain and decide for you what the judgment will be without even asking your side of the story. I take pictures and videos of my items before they are shipped so nobody can claim about packing, working if it something like a watch but Mercari will not tell you what the buyer complained about they will just let them return the item so buyer can basically break your item, wear it for 3 days, whatever and Mercari will just tell you buyer wants to return and we cannot share the details of complaint with you and that is it. Communication big fat zero. People selling fake items left and right, I post that it is a replica and the price reflects it otherwise it would be in $thousands but they threaten to close my account so i guess it is better to not disclose too many details and be a liar and a cheat seller on Mercari, honesty doesnt work
Better than Poshmark 5/5
I think this app is better than Poshmark, because you make higher profits. They take less money, so you make more. I make twice the sales on this app and then I do poshmark but I love them both
Mercari life style 5/5
I just registered to Mercari about 2 weeks ago, and I already completed 3 sales, everything is going in the the right direction so far. I love Mercari and looking forward for a great time here.
Thank you Mercari to give the chance for everyone to make money.
Great app to buy from 5/5
I’ve found a lot of Grails and good finds on Mercari. It’s a great place to buy everything that your looking for or have been searching for, thank you guys.
By Happy mom 1958
I am disabled and I love shopping on this site helps me from being in the stores or going out.
Used to be better 2/5
This app was great or sellers over a year ago. That was until they changed their system. Now I barely get sales. I used to get at least 5 sales a day now I’m lucky enough to get 5 a month. Definitely disappointed.