Decluttering made simple 5/5
Easy way to get rid of used item s
MORE FEES THAN EBAY! 1/5
By % zane97 %hgyg
Every since they added the new 3% plus 30¢ processing fee i’ve been very reluctant about using the app! Originally I was using it since ebay required you to pay a 2% fee to paypal on top of the 10% but now since ebay has switched to not relying on paypal the fees has drastically fallen! It’s time to stop using mercari and switch to ebay!
Issue for sellers 1/5
The buyer canceled an order after I already dropped it off at the post office. Tracking didn’t update so it looked like they didn’t receive it. Shipping’s been slow lately for obvious reasons. Sometimes I drop it off in person but for smaller items often will drop in the box and I never had any issues. I’ve been selling on eBay for years. I contacted the buyer and said I’ll call the post office and the post office said tracking should update the next day.
After the buyer decides to cancel the order I have 24 hours to approve the cancelation. If I don’t it will auto cancel. I guess the only other option is for tracking to update which I have no control over.
After it auto cancels you don’t have access to the tracking #, ability to contact the buyer or rate the transaction. And it shows as completed. So now the buyer has a refund and will be receiving the item.
CC said there’s nothing they can do.
I won’t be using or recommending this app any more. I’m lucky it wasn’t an expensive item. I hope that mercari looks into this issue and finds a better way to handle it.
Horrible site 1/5
By Native rose406
Customer Service Is TERRIBLE! I mean they except you to answer ASAP when they message back but takes them DAYS to reply back in the first place, had a agent named Cathy be very rude to! makes me want to delete the app. But I like the app! But yes some people are very rude on there mainly the sellers & agents! But ANYWHO be safe out there in this crazy scary world we live in!! I have told friends not to join this app unless they want to bite their tongue from rude peps. 😉
Extra processing fee 5/5
By Humble teacher
I think if you try to put on another fee you’re gonna lose a lot of business because we like it just the way it is
Best Selling & Buying App 5/5
Fake item ruined my face and hand 1/5
It looks like Mercari has deleted my review, I brought a Clarins serum from a seller ended up been a fake one. Pungent smell and burning sensation when put on the skin. My face and hands has red purple lumps all over. I have contacted the customer service serval times, refuse for any kind of help because “you have rated this seller”. Be aware, DONT BUY SKINCARE from this app, even when they are new!
Thumbs down. 2/5
Doomed to repeat failure relying on AI an the APP doesn’t work on PCs with the same consistency
First sale 5/5
By Nathan Tucci
I love this app! So professional and gives you that confidence and feeling of doing business with family and close friends. Way to go!
Great Site 5/5
It’s pure awesomeness... 5/5
Awesomeness indeed. You’ll find anything and everything you’ll ever need in life. At a fraction of the cost. Eat your heart out other buy sell apps, this one is the absolute BEST.
Would be nice to see promotion history for my listed items to better track results
Egg holder 5/5
Kathy was great !!
I have been using the app for almost 10 months. At times it tells me items I’m selling are deactivated. When I go back the next day they aren’t. Things keep moving around. One time a sale appears on the home screen next time it doesn’t.
They recently added a processing fee to cover processing the payments. This was one of the major draws that brought me to Mercari. I’m rethinking my decision.
Wish there were filters which allowed you to look at a sellers items by category vs all their listings. Ie- boys clothing. eBay has this figured out.
Unlike their major competitor they give you no opportunity to change a rating you gave or from another party. I consider this to be a HUGE flaw. You are unable to even inquiry why you received a rating or dispute it. It puts everyone on guard. I recently received a 1 star rating from a seller because I took my time to decide if I wanted an item. She then blocked me! All my previous ratings were 5 stars. Consider yourself forewarned that there are some crazy people on this site!! You are likely to get a trash rating for now compelling reason. It inspires people to spread the hatred and trash others. SAD!!
Easy to use and has a huge variety 4/5
I used Poshmark in the past, and it is $7 in shopping every time. I love that the shipping can be changed on Mercari. Unless I need something in 2 days, I don’t care for the high priced shipping. I am on Mercari everyday. I love the search options, price option, and search for free shipping. The 2 things I wish it had are the option to bundle items to save on shipping, from the same seller and to filter a sellers items.
Do not buy off this app!! 1/5
I purchased a pair of vans for my son. The item was not as described. They were dirty and had a hole in the toe of the shoe. When I went to select the purchase in hopes to return, a rating box popped up. I voiced my concerns with the purchase. Then tried to redeem the “money back guarantee”. However, since I already rated the purchase I was unable to return or get my money back. I will never use this app again. It is a scam and the products are even quality enough to give to good will.
I’m only giving this app 2 stars due to the fact there are a lot of racist people on this app. I don’t even get messages about the products I’m selling I’m getting questioned about my BLM flag. If I can’t use even a BLM flag as a profile picture without being harassed in some sort.
Really enjoying my time on this app 5/5
I am really enjoying this app I feel like everyone on it is nice, has good communication and there is a lot to pick from. I have had more luck selling on here than any other site. I am going to recommend to my family and friends.
Not worth it 1/5
By norther moon
Selling fees keep going up. Not worth it anymore.
I love this app! Perfect for buying & selling! 5/5
Okay...this has to be my FAVORITE app on my phone! I’m the type of person that loves to buy and sell online, and Mercari is perfect for that! No hidden fees, and it’s super easy to list and ship! I’ve made over $1,000 in just one year on Mercari , and I couldn’t be any happier. From toys, to books, to used cloths, it sells! If you want to sell & buy hassle free, then Mercari is the way to go!
New fees 1/5
I like this app, but the new processing fee and 10% seller fee make me feel like I’m being taken advantage of. It’s hard to make money off things that aren’t expensive, and then they take a sizable chunk out of that. Please either go back to the old seller fee or at least remove the processing fee.
A Pain In The Neck! 2/5
1. Customer service is hard to get in touch with.
2.When selling and you get down to what the customer will pay for shipping, one time it pulls up Federal Express for 12.00 ( and you cant change it like they say you can!) at that shipping charge no one will buy.
3. At times the letters in a sentence are on top of each other and you can’t read it.
4. If they fixed the bugs, I would like to know when that happened?
Very bad experience, other sites aren’t this bad.
5. Look at the dates on the reviews, most of them are a year or more old.
Great passive income 5/5
This app allows you to make good money set goals and achieve your goals with all the free promotions they offer. First review I ever wrote on an app by the way.
Over all ok. Sometimes unfair 5/5
I was treated unfairly once in my history of selling with Mercari. They went against their own rules and I am not happy about that. Whoever works for disputes shouldn’t be working there. Other then that it’s an ok app to sell
Amazing App 5/5
Great App for anyone looking to make some extra income. This has literally save me during the lock down. With no job or income coming in, I was able to provide for my son and I through my sales. THANK YOU SO MUCH M!
Love mercari ! 5/5
Love love love Mercari !!! Favorite to sell and also buy ! Please make the change to let us send offers to new likers only of same amount already send older likers !
Selling on Mercari 5/5
By daveco.used games
This ha been a truly wonderful app I cannot express that enough
I hate/love it 3/5
So if you’re a BUYER Mercari is amazing. Super easy, guaranteed 3 day shipping, and amazing buyer protection. HOWEVER as a SELLER I don’t like this app. They charge a handling fee & sellers fee when they don’t “handle” anything??? Shipping is easy if you choose the shipping they offer, but it’s over priced. So you have to eat the shipping charge and up your item price OR leave shipping fee to the customer and most customers only like the free shipping options. (Also to be noted there is little seller protection.) You need to document and list EVERYTHING. Every.tiny.smudge.speck or the buyer can turn around and stake a claim that you lied or didn’t send the right item. You’ll lose that money because Mercari is a “buyers always right” type platform. Getting money off the app is pointless and I just end up using the Mercari cash to buy something else on the app. Just like they want you to do. Over all I avoid being a seller on this app as much as I can, BUT if you’re a BUYER then it’s really easy and I recommend lol.
Best selling app! Super easy to post, track and get pay 5/5
lling app! Super easy to post, track and
I love Mercari 4/5
I absolutely love Mercari. It’s probably by far one of the best sites to sell and buy on. Unlike most platforms they subtract their fees out of each transaction, so you don’t have one lump sum coming out all at once.
However a few things would make the site even better would be a barcode scanner. It would make things so much simpler.
Also I wish the amount withdrawable with instant pay was higher. Other than that I love it!
Love Mercari 5/5
I love Mercari it’s very trust worthy and I always get paid
For me this is a wonderful site to purchase items and fast shipping.
Have gotten GREEDY! FAST! 1/5
Mercari use to be a fun app until a few weeks ago when they decided to add a “processing fee” of 0.29% plus an extra .30cents per transaction for sellers. BASICALLY THEY MAKE SELLERS PAY FOR THE CREDIT CARD PROCESSING FEES THAT THEY ARE RESPONSIBLE FOR!
Honestly, Poshmark is better. No hidden fees, just a set fee that hasn’t changed in years. Use my code on Poshmark “FAB_FASHIONISTA” and lmk if you did and I’ll share your closet and give you 10% your first order.
By RLokken NC
Great way to earn money as you declutter!!
Mercari ripped me off 1/5
By Rich Copper
I have shipped many packages and the first time that I need to file a claim, it is denied. They never even showed me the photographs that were used to deny my claim. They never even gave me a chance for a rebuttal. So be careful when shipping anything with these people. Not only that, they have even raise their fees
Love buying and selling on this app. Safe and secure. I didn’t give 5 stars because I would like to see more option prices.
Only place to buy these hats!!!!! 5/5
Wonderful quality and very sweet person. Couldn’t be happier.
Trash app 1/5
These people will let some one damage your item and return it. Be carful with this app they are thieves, they over charge for selling, they charge for the transaction and they charge to take your money out, don’t allow these degenerates to take your money find better apps that charge less. they eagerly encourage buyers to low ball sellers, and jerry at escalations is a pidgeon, I hope him and his team catch the worst case of Corona your kids are degenerates. I’m going to trash this app every chance I get and warn ppl before and after they use it. They will allow returns of damaged items. Use offer up. No hassles no problem. Facebook market place no hassles no problem mercari. Trash. Basura. Trash trash trash.
Tread lightly 1/5
By B. Toma
I’ve been a member of this site for 4 years now and never had a problem til now. I bought an item to which the seller had cancelled it so I messaged the seller and ended up buying the product. So at this point I paid twice for the item it says 5-10 days for the refund ok no problem. Waited 10 days, 20 days, over a month still no refund. Called my bank during all this time and contacted Mercari which they kept telling me they refunded my money but my bank told me they never received a refund from them. So finally over a month later and messaging these people asking them for proof that they issued my refund or even a reference number so I can tell my bank it so they can maybe look it up which they never gave me just kept telling me they refunded my money. Last night I FINALLY got a reference number, they gave me a whole document and I look at the refund issue date and what would you know it says today’s date, so much for issuing my refund months ago. It sad cause this is an amazing app buuut it’s a huge scam when it comes to getting your money refunded
Mercari is being manipulative. Keep deleting my messages for no
valid reason. Selling fees are rocket high I better use Facebook Marketplace.
Awesome App!!! 5/5
I absolutely love Mercari! Excellent for selling and buying :)
Only gave 1 star so it would post 1/5
This app is awful! Can’t use search filters to narrow down the items you may want to search for! It’s expensive and no where near as awesome as Poshmark
Easy to Navigate
BAD CUSTOMER SERVICE 1/5
I have bought and sold multiple items from this app and I just want to make this very clear for anyone curious about selling, be prepared to get the runaround from Mercari anytime you sell and item and it arrives damaged and the customer try’s to return it. Mercari makes you ship the item within 3 days after the sale but the seller gets 7 days to return the item and it can be a huge waste of your time dealing with returns. The fees and charges keep going up at an astronomical rate. Not to mention the terrible customer service anytime you have an issue, you can only communicate via the chat function which takes multiple days to even get a response. I would just stick to Facebook Marketplace it’s cheaper and easier than having to deal with middle man Mercari.
Great site 5/5
Before last 2 updates- this was 5 Star app 3/5
I love using this app for selling my items & adding photos, editing your description & all I do was a breeze, but for some reason they decided to fix something that wasn’t broken.
Now when I go to add photos, it asks me to use most recent photos or all, however once you do and you go to edit a post or set up a new item, the app doesn’t allow you to get to your Library of photos so you have to Open/close/Open/close the app many times so that it MIGHT possibly corrected its issue.
Mercari- please fix this unnecessary change!
No seller protection. Terrible customer service. 1/5
By Alissa Thib
I have sold on Mercari for almost two years and loved the app. One week ago I was suspended from my account with no explanation. I have emailed every day since with no answer. Tonight I received a message that I am no longer allowed to use my account or open another account on Mercari. With no explanation. PLUS a I have money in my account that I made! And I have no access to it. Since this happened I have met many others in the same situation. It’s incredible to me. I have filed a complaint with the BBB. They have stolen my money, closed my shop, with no explanation as to why. I do not recommend selling here anymore. And not releasing money that a seller made is THEFT!
DO NOT DOWNLOAD IF TRYING TO SELL!!!!!!! 1/5
They take 10% of the sale and an extra 2.5% plus 30 cents soo if your selling an item for 80$ you only make around 58$ DO NOT DOWNLOAD IF YOUR TRYING TO SELL THEY TAKE AWAY TO MUCH FOR NO REASON
Been selling since 2015 4/5
I really do love this site. I’m mainly a seller. Purchase items occasionally. But I’ve made over $10,000 so far. It requires a lot of attention if you want to make sales every day. I gave it 4 stars cause of the recent addition of a processing fee. No matter if the person uses their Mercari funds they still charge a processing fee for the payment. Not really fair. Especially since we are in times of a Pandemic and ppl are trying to do what they can to make money when they just lost their job. The company shouldn’t look at sellers and buyers as money makers and more like human beings. Especially those of us who have been with the company a long time and have a great record. There should be some kind of incentives.