Great, but... 4/5
App works great, customer service is super friendly, selling and buying is fast and easy. I subtracted a star because of a recent bad incident: I requested a cancellation for a purchase and the seller got angry, denied it then shipped to keep the money. I contacted customer service but they couldn’t cancel. Their policies restricted them. They just gave me a coupon as consolation. I appreciate it, but the seller still got away. No hate, Mercari, but I can’t you 5 stars after this. Selling stuff is fine, but buying heck no. Beware: You too might have the misfortune of encountering that seller or someone like her.
By baby vero's
Great product 5/5
Great product and service!
HORRIBLE EXPERIENCE-FRAUD 1/5
I sold three items to the same buyer, but she never left me a rating which meant Mercari wouldn’t release my payment. They won’t answer phone calls, the only way to reach them is to message. They said they would reach out to the buyer, but if they couldn’t reach her they would leave a rating in her place. I provided the tracking number which showed that the buyer picked up the items at the post office. Instead of reaching back out to me, they deactivated my account and kept my money. I’m now out of the value of my items and the shipping costs because this company stole my money and canceled my account.
Sweet and patient buyer 5/5
Great transaction with good communication and friendly buyer.
Refund Policy is unfair to Seller 1/5
They mostly play on the Buyer favor without even investigate. Please very careful who do you sell to, people will manipulate the refund policy. I sold a piece of Betsey Johnson to a lady 2 days after she got the piece she said she received damaged that probably was the shipping and I found later the lady sells” Only” Betsey Johnson Jewelry” means she switched my collection piece for one of hers that is damaged and shipped the damaged keeper my Necklace that was in “perfect” Immaculate Condition anda refund me the damaged, as a seller I don’t think Mercari took the time to investigate it didn’t took 10 minutes for the company to refund the money, I don’t care about the money what I care is now I ended up with a damaged jewelry that I can’t even sell and no money. Imagine how many others people with lack of integrity does this type of scam” and Mercari does nothing!
Difficult to reach Customer Service 3/5
I like Mercari but there are a few things I would like them to fix. There isn’t an email or phone number easily accessible to reach someone. I would also like to be able to shut off “make an offer” I feel I reasonably price my items and I don’t like that feeling of having to keep declining offers.
Add Dark Mode 5/5
Love the app, please add dark mode!
This is the first time I bought and sold on Mercari. This will be a site I’ll definitely buy and sell on in the future.
Fix your app 1/5
Everytime I enter a card to make a listing it just asks me to enter a card again and I can’t make a listing.
Suspended account due to verification 2/5
Like other reviews, I had a rough start with the app because they suspended my account to “verify my identity”. I was answering my customer’s messages and basically the app wouldn’t let me reply to any more messages because of security reasons. The app picks up on words that may hinder the sale from their app. Which I understand. But in this case it was a matter of adding photos to the listing and discussing additional shipping pricing because I had issues with UPS and their pack and ship option that Mercari lists on their site. Mercari lists this shipping option but doesn’t state it could be $40+ out of seller’s pocket. Any way, still no response from customer service. Meanwhile I can’t respond to people asking to buy my stuff on their app. (Purchasing ability is also suspended). Frustrating. Looking into other apps. Gave it 2 stars bc I was actually able to sell 2 things but idk if it’s worth it with other stuff at this point.
One of the worst apps I have used 1/5
I can’t pay online so I wanted to meet up with the seller but as soon as we talked about it, Mercari blocked our conversation and it had happened a few times.
Great to use 5/5
By face of death 25
I love this app better then eBay.
Rating change 2/5
By Tori Sells
Mercari is great! Been on this app for years... BUT, I don’t like that we, as a seller, are not able to rate a buyer if they did not rate us. We are forced to wait three days until the buyer rates us. If they don’t rate us, Mercari just release the money and we are unable to WARN future sellers about that customer. Mercari is only thinking of themselves with that system and it’s not fair. I have hundreds of sells with them but now, I’m becoming turned off and will possibly move on. It’s disgusting that we have to wait and “take it!” without voicing ourselves. Change it back, Mercari!! You should care about your sellers who is putting money in your POCKET!
By all do all
Love this app 5/5
I really enjoy buying items easy and stress free . As well as selling them also a very safe way. Love this app
Customer service 1/5
It’s is a nice place to sell and buy things! However, the customer service is not helpful at all. They choose what they want to reply you or answered the question which was not u asked! Same question that a buyer asked they replied right away but just ignored the seller. Even I waited for 2-3 days, no one wanna reply but they answered the buyer immediately! That’s a same deal and both of seller and buyer laughter it out :( if transaction smooth, that’s a nice place. However, if you need someone to help you out for an issue, bad service from them :(
Got an answer saying help center is first come first served! No, it’s not like that! I asked for help for 2 days but no one reply me. However, my buyer sent a message to help center after me, help center replied right away, not even need to wait an hour!! Don’t tell me it’s first come first served! Help center picked what they want to answer first :(
Did i ask 1/5
Neat, active app. 5/5
The marketplace in this application is so much more active and friendly then other sketchy apps like Letgo and Offerup.
The best thing I like is that the developers did a great job making a system for 100% authentic for buying and selling: you know exactly what you’re getting (this is courtesy of the buyer also) but the application is designed to be as neat as it gets. I love Mercari because I tried to sell one item on other apps and they didn’t sell for 4+ months but on this app I listed it before going to bed and it was sold the next morning, same thing happened 2 times more!
This of course depends on the demand and what I sold but my point is this: this app is where the buyers and sellers are.
It’s active app, and the system of buying and selling is like this: You sell or buy: you pay for the item or you ship the item. The money is held in escrow by Mercari until both parties are satisfied with their product, and then Mercari releases the funds to the buyer!
This is neat because if the buyer party isn’t satisfied, they can request a refund easily.
Very satisfied and definitely recommend using this instead of other buy/sell apps.
Great commercial team 5/5
Thank you for the order received so fast! In time for my birthday!
Your commercial team and service it’s very diligent and efficient.
The products are like in description.
Sincerely, Biancamaria de Rivas Neri.
Shipping is a bummer 2/5
They encourage the seller to pay for shipping, but charge $4.99 for the privilege. So you pay for shipping and also give $5 of your sale to Mercari.
The best 5/5
Best seeking app I put my clothes on Poshmark mercari and Depop and they only sold on mercari I definitely recommend!!
Great app 5/5
So many good items and great people to buy from.
CUSTOMER SERVICE IS AWFUL!!!!!!! 1/5
Yes, you can make some money selling your unwanted things. No, if something goes wrong, you will not be helped. They have some of the most rude customer service employees I have ever been in contact with. I had a person return a $205 item empty and Paola, from escalations, said oh well and closed my help ticket on me so I could not respond and all evidence was gone. Fortunately, I have screenshots of the entire conversation to show my attorney. If you want to risk it for small things go for it but do not expect help if things go wrong.
One of my favorite marketplace 5/5
I have always been an amazon buyer and very reluctant on buying from other marketplace like this one and ebay. It’s my 2nd purchase from this marketplace and I wasn’t let down so far. Items from sellers were quick on shipping items and in excellent condition.
Worst app ever 1/5
By MM sparks
The service is horrible, plan to wait for nothing. My first purchase was cancelled and I had everything verified, then my account was suspended too. Bad, bad system there’s much better apps to buy things that actually work.
The products 5/5
Love everything I have purchased
I always check Mercari. 5/5
I love this place. I have never had a problem and everyone on this site is super nice. I will be back for sure. Thanks again!!
Will remain a 1 star until they clean up the searches 1/5
When you type in a search, you get spammed with many other listings because sellers tag many different brands and types. Ebay is good with this but Mercari doesn't care. If i type in DVDs, i dont want half my search to be filled with VHS and CDs and posters for example. Its easy to tell sellers to do this. Its a scummy thing for sellers to do. I will stay away from them when i see this and report them but nothing happens.
It’s ok so far 3/5
By Hotlegs Handy
It’s a nice app but I wasn’t happy with my first two purchases because Mercari wouldn’t let me get a refund so now I’m stuck with something that is too small for me yet is my size! But, I just started using this app so I am going to think positive and look forward to a better experience in the future!! Because my third purchase fits me like a glove and I’m very happy with the jeans :) I guess that saying third times a charm is true!! Have a nice day
Hit you left and right when seller fees 3/5
I sold an item for $110 and only made $89. They charged ME a SHIPPING FEE and a selling fee. Letgo isn’t this extreme and I don’t think OfferUp has that much in fees either.
Stupid app 1/5
Can’t sign in to this stupid app and it won’t let me use another account. Unbelievable
THE SH*TTIEST CUSTOMER SERVICE 1/5
By kiki de 7
I’ve been waiting a month to receive an item from Chicago. Since I have the tracking info, I watched it counter around between distribution centers and I contacted USPS. I participated in an investigation for the item and spent about 3 hours total on hold + talking to USPS.
I’ve contacted customer service countless times and all they’ve done is give me the tracking info WHICH OBVIOUSLY I HAVE TO KNOW THAT ITS IN CHICAGO STILL or offer a 5% off coupon for $20 purchases WHICH IS LITERALLY A SINGLE DOLLAR.
IVE BEEN CLEAR ALL ALONG THAT I WANT MY CLOTHING ITEM ANNNNDDD A REFUND BECAUSE THIS IS RIDICULOUS.
And STILL they haven’t fixed it.
PS It was meant to finally be delivered today. It was sent back to the seller. AND THEYRE STILL NOT FIXING IT AND REFUNDING ME. Ridiculous
By lv shoes
It’s hard to find a phone number to talk to someone. Return is hard !!! Waiting on packages shipping slip or the okay to ship back got a text saying it’s to late for refund ! They need to do the website better .. first time using it might be the last
Can y’all get a search bar in the likes section, I alway lose what I need to buy. Then anxiety builds up. Thanks
Friendly service 5/5
By Ileana 08
Highly recommended where people buy and sell in a friendly environment.
I love selling my items on this app. They’re very trustworthy. 5/5
Will recommend to friends and family
annoyed seller 2/5
i’ve been using mercari since it first came out, and there’s a few flaws that never get fixed. for instance, i have sold items with exact descriptions of what my items are and price them reasonably. i had one buyer give me my first 3 star review all because they didn’t like my price and they talked negatively and said lies about my packaging. i asked mercari to remove it because it is untrue, but they said they cannot remove it because it was the buyers experience. i have over 100 five star ratings, and out of the blue someone gives me a 3 star rating. that buyer lied and gave me a poor review out of petty over a couple of dollars. it’s unfair that mercari cannot help mend situations like this when they make money off of the seller fee they take from sellers. at least let me be able to dispute it because ratings is the main point of mercari, and some buyers use it to see if they should buy from a seller or not. this petty buyer’s lie could affect the way people view me as a seller, but when i contacted the mercari help service they said they couldnt do anything because it wad the buyers experience. the buyers experience was a total lie and the chats that mercari moderates can prove it. mercari do better and be more of help to honest sellers and punish petty, lying buyers.
I live by this app 5/5
If I want to buy anything I turn to this app first. Great deals, friendly sellers, and fast shipping! What else could you ask for?
Didn’t get my refund. 1/5
Screw this app I’ll stick to eBay and my other sources, I couldn’t get a refund even though in the description and pictures was clearly the car I intended to buy but when I received it through the mail it wasn’t the correct one. The buyer still got his money, and I got screwed. Never again!!!
I started selling on this app in 2015 when they first launched their selling platform. I sold $20,000 in clothing, handbags, and shoes and never had any issues. Suddenly this year they deactivated my account twice because of excessive key words. I didn’t understand what that meant so I simply excluded any type of tagging. I received a second suspension and I angrily emailed them asking what they were referring to. They never replied and simply reinstated my account. Then all of a sudden the day I made a sale of my Louis Vuitton bag of $1700, they did it again but this time, closed my account. I literally had no access to almost $2,000 in sales I made that week. They did not answer until I threatened to report them and go to the better business bureau. I looked back and realized each time they suspended my account, I had high amounts in pending sales waiting to be transferred. 5 years with no issues , no returns, 422 five star ratings, and no complaints and all of a sudden they close my account for excessive words LOL. This app is honestly sketchy and ridiculous.
Amy Nicole 5/5
Great transaction, Fast shipper, Great packaging, She did everything she said she would. I really appreciate the personal card she included in the shipment. She’s a really sweet person.
Terrible!! deleting after my product arrives . 1/5
Don’t sign up.
Understandable that you have to wait for the buyer to verify the item before you get payed, but five additional days for the money to hit your account is a little much. Otherwise would have give 5 stars. 3 days tops to get your money is better.
Awesome Sale 5/5
By Ms. BeDazzled
Customer Service was great, purse was amazing in shape and wrap just like coming from a department store.
Coupons do not get honored. 1/5
From not honoring coupons to restricting my account after I have verified my Identity with my government issued driver’s license to suspending my account indefinitely with no explanation; I am seriously fed up. This issue has caused me frustration of missing out on an opportunity to purchase great items at great prices. Once I gain access to my account, I will no longer use this site. It was a good app to shop with at one point and it still could be but the poor customer service and account restrictions and not honoring coupons when earned has caused me to change my thoughts on this. So disappointed.
Returns aren’t working for me 3/5
I’m really upset and kinda freaking out! I just got a pair of lululemon shorts in and they’re terrible! I couldn’t get a return to go through on my phone for 5 hours! I have an iPhone 8 Plus and I guess the new update didn’t like my phone. Eventually my boyfriend came over and I tried on his phone and it worked. I’m really disappointed and hope this gets worked out!
Love it! 5/5
By clur bear
As a seller and buyer, I love this app! It is better for both sides. Shipping is cheap (and often free) for the buyer. There is also only a 10% selling fee for sellers so sellers can sell for less with the same profit. I often list products for less here. More people need to use this app :)
I just wish it was more social. Sellers cannot reach out to buyers or communicate with each other. I’m not sure why.
Overall, it’s great though. Try it out!
Give me my money 3/5
Easy app to sell things on but extremely frustrating getting my money. Random cancels of my direct deposits I didn’t authorize and a $500 instant pay limit is stupid! GIVE ME MY MONEY NOW!!!