Deactivated my account for no reason 1/5
I give this app a one star for their rules and how they treat their long time sellers and buyers. I’ve been selling and buying from this app for years never had any problem. I have hundreds of positive reviews and loved this app it was a great way to sell your stuff I’ll give them that. Shipping fees are a lot. But I’m complaining about their no warning deactivation. Said I was an existing seller that got kicked off and made a false account. How? When I had 3 years of reviews. I contacted customer service many times and they ignored me or said they have made their decision and that was that. So be prepared to get kicked off for no reason.
If you can reactivate my account or give me a valid reason for my deactivation maybe I’ll change my rating. Csadiedog
Best Mom Ever Planter 5/5
Got one of these for Mother’s Day and I love it! So I ordered one for my daughter who will be a mom this September!
It arrived quickly and was wrapped very carefully to ensure a safe delivery!
Great help with returns 5/5
I purchased and received a remote control that did not work. This issue was settled quickly in my favor, which I greatly appreciated.
Outrageous shipping prices 3/5
Mercari used to be my favorite resale ap. THEN they raised shipping costs. I just listed a pair of shoes for $10. The shipping is over 16.00, compared to the competition, where the same pair of shoes will shop for under 7.00. How is this possible? Who would pay that much to ship used shoes??? Anyway, I feel the ap won’t last long with these prices. Sad!!!!
The most amazing sailing app ever created 5/5
By bundle and save
This app gives stay at home moms like myself a sense of purpose and a job . It’s super easy to post items and Mercari has everything so u can use your balance to buy diapers,formula,bottles exc. plus they have the best prices and it super easy to keep track of sales and purchases. Anyone who doesn’t like this app is only cuz they probably violated one of Mercaris rules they have rules to keep the market place safe and running smooth I love this app and I am so great full it’s like having your own tent on a online swap meet I have sold many items and bought many items and there customer service is simply amazing there their to help and they have never let me down thank u mercari for giving me a chance to own my own business/store.
Great Experience 5/5
We’ve all tried that one app along with the other app and it’s difficult to sell stuff and it can be a little uneasy when you’re required to meet up, but Mercari is very different. Easy to use, very intuitive, fun, and informative, and best of all no meeting up! I was a little skeptical at first coming from the other apps and onto this one, but my experience has been better in the few days I’ve had this app than the yrs I’ve had the others. The community is great and responsive and the app itself is reasonable with its share.
I don’t write a lot of reviews for apps, but this one impressed me and exceeded my expectations and all I have to say is keep up the great work on this app. Definitely would recommend this to anyone looking to sell or buy. The one thing I’d like to see is on our profiles, especially for the collectors, is the option to categorize items. For example, you sell clothing but you also sell POP figures you could separate those instead of just a “show all” list. Maybe like a couple of most viewed items at the top then below that the categories and then below that the show all list.
App not very intuitive 3/5
Not the easiest app to navigate and find things. Still worth using.
Bad app 2/5
By rodney sandwich
Really doubt 400k people have reviewed this app but ok. Why tf would you have every item that’s ever been sold pop up in a search? It’s very annoying.
By tech craazy
Return policy 1/5
I like the app . But I don’t like the return policy . I am never going to buy anything I am not able to return , like shoes or clothes.
The sizes are so not consistent that the buyer should be able to return if he pays shipping fees . Everyone would do better sellers anc buyers if we could return the item for any reason in certain time frame .
I am listing my stuff on eBay and buy there.
I don’t want to be stuck with shoes I paid $200 for and they don’t fit .
By E Mckenna
My account has been wiped out and all of my money has disappeared. Nobody is helping me at the company and I’m worried someone has hacked my account and is getting onto my card. Please be careful and know that this app comes with risks.
Good price 5/5
By Zanita posey
My favorite place they have good deals on name brand stuff
It was going great at first, until they banned me for saying PayPal. While they do give warnings, they don’t really specify what I did wrong. I mean you get warnings for the other person saying paypal/Instagram/Twitter even if you did nothing wrong. Their guidelines are wayyyyy to strict. And their fees are getting a bit high. I was charged for $2 dollars for transferring my money to my bank account. I couldn’t even appeal to it. They just banned me.
Amazing app 5/5
By Vonz denim
Awesome shopping app. Very interactive and easy to use. Amazing customer service.
Loving Mercari! 5/5
By Cats closet
I found an exact item I was looking for & for an amazing price on here!
Avec un jolis emballages
Loved this app until... 2/5
Loved it as a buyer, hate it as a seller. First sale, I messed up and didn't enter tracking info. Verified the buyer received and was happy with the item. Even with a screen shot of everything, i lost out on the merchandise and the money because the buyer would not verify to customer service that they received the item.
Worst app ever DONT GET! It will cancel your order and ban you for literally everything!!
I’ve been selling on the app for over 2 years. I made the mistake ONE time where I mixed up the shipping label and sent 2 items to the wrong people. One lady was supposed to receive a baby items and the other was supposed to receive Starbucks cups. The lady that received
the baby item automatically asked for a refund since she didn’t get what she paid for. The app approved the refund right away and she shipped the item back within 2 days. When I received the box ( the baby item that lady returned) she literally shipped back trash and pieces of cardboard! I contacted customer service ( which by the way takes DAYS to get a message back) because not only did she get her money back but she also kept the item! They asked for a picture of what I received and I sent the pics. After days of waiting they sent me a message saying I didn’t send enough evidence. All they asked was for a pic which is exactly what I sent them! and that they decided to
Close the case and there was no going back after that. I will no longer sell on this app. After all these sells and all the money get got from me ( seller fees) they pretty much didn’t do anything to Help Me and they claim to have protection for buyers and sellers but they DONT!
Site Update 4/5
Site update has made it a little bit easier to do business here. We still should be able to follow as many sellers as we want to and share each other‘s items to get them in the feed. Once that’s done I would give a five star rating so long as customer service has gotten better.
Love this app
Used to be my favorite! 3/5
This used to be my absolute favorite reselling app! Now when you do a search it tries to give you so many different things that you aren’t even looking for. It used to share related items or items like the ones you were looking for but now gives you a bunch of hoopla!!! Please change it back Mercari!!!
Shipping / fees 3/5
Shipping fees and selling fees are high
Customer Service is horrible 1/5
Customer service is horrible. Have to go through various loops to contact someone. Then when you reach someone, they provide a boilerplate email that does not address your concern. Not understanding at all.
Great items 5/5
Love it!!! 4/5
Only thing I don’t like is how your favorites and searches are listed now. I hate the “for you” section, I’d rather have it the way it was before this was added, I liked that sorting a lot
Great shopping 5/5
By Funny Mom0712
I enjoy shopping on this site. If you ship breakables, package them well. The post office and other shipping companies don’t care!
WORST selling app 1/5
Mercari is awful. Someone can damage your product, take pictures in order for a refund, and then get their refund. It’s meant to protect the buyer and not the seller.
Lovin it! 4/5
Mercari is like my side gig!! Never knew going through my closet a couple times a year in terms of clothing, shoes, coats, purses, household items could make me an extra $50-100 bucks a month! It is the best. Very easy to figure out and such a great process through. Couldn’t recommend enough if you’re looking to sell some cute lightly used things.
Love this app I save and spend so much money lol
Excellent service 5/5
Currently selling another another site after my 1st purchase and reviews from current seller moving my business to this site look forward
Poorly Customer service. 2/5
It’s easy to use but end they have so many problems. They send you ID verification , I entered it. THE ACCOUNT IS LOCK AND SUSPENDED for no reason . And you have to try to call them . They can’t help you out on phone . Email team alway send me random email . Their customer service never works .
Sick and tired with what you call improvements 1/5
Although I’ve enjoyed using Mercari for years, experienced its baby steps, I fed up with the rating system, fed up wz having to detail for example dress color, style, made, etc... you are not giving us sellers many options so we have to list wz what options are available and they are very limits.
Rating is a major issue, a buyer doesn’t read the listing details, greedy to, get surprised with the purchase, gives a lousy rating for top notch sellers. It’s really a crap policy.
So mercari team: put your thinking caps on and look at your app from different angles not just your office chairs
Great place to shop and sell 5/5
Whether your looking to buy or sell items, Mercari is a great place. If I ever have issues they are resolved immediately. I like that I can inspect my purchase before they release pymt to the seller. If it’s not as advertised then I contact the seller and Mercari. Great buys and pretty much anything your shopping for!
They want to control everything 2/5
Don’t tell me how much I have to lower MY item to promote it. The promotion system is terrible. If im selling something for $300 it’ll want you to lower it to like $250 just to promote a price drop which is just insane.
Jordan 4 5/5
By $haun Rhode$
This app used to be my favorite, but beware if you purchase an item that isn’t as described they will only refund you in Mercari credits, also, these credits expire in 30 days without warning. I was out of town and didn’t want packages sitting outside my house so I waited until I got home to make a purchase and realized my “credits” which was really my money to begin with was taken by Mercari and they refuse to credit them back to my account. Poor customer service, I should have gotten a refund to my card I used to purchase but they don’t, I paid them for literally nothing, no product and no credit. Definitely never using this app again.
Great community 5/5
Excellent place to buy! And customer service is great!
By Like me know
Love this app and think about selling on this app.
Better than ALL others! 5/5
By Thai Araujo
I have 3 of the most famous selling app and I love Mercari the most. Is just so easy to use. Very organized app. They charge you the least when you sell a item. The others ones are very social what stress me a lot because I don’t want spend my time sharing peoples listings, following and doing parties. I want to SELL itens in a easy, FAST, safe way. No fuss! And this app fits the bill. I have social media to be social with. I have a busy life so don’t send me thousands of notifications telling me people is sharing my list. I don’t want share. I want to sell!
• the cheapest to sell
• no wasting your time with thousands of notifications that doesn’t matter
• I sell my itens faster
• the easier one to use
I also buy here and I still like Mercari the most even when it come to buy. I think for the same reasons I told you before people sell here cheaper than on the other selling apps because they charge a bigger fee.
Conclusion: If you want to sell fast, safe and get the most money for it USE MERCARI! If you want to waste your time use the others apps.
RETURNS are bad for sellers 1/5
*Developer response is ridiculous! Sellers don’t even get told the reason the item is being returned- How do we fix an issue if we have no idea what’s “supposedly” wrong? Explain the logic behind that? We also don’t even get a link to track the return. Once tracking updates the return was shipped they close the order which also leaves no way to communicate with the buyer who sent the item back. They’ve done recent updates but nothing addressing the 2 main issues of the site- the return process (on the sellers end) and the ability for buyers to bundle items on their own.
Where’s the transparency in the return process for SELLERS???
Buyers submit a return request along with photos and a description of what’s wrong to Support.
Sellers get notified buyer requested a return and what the outcome is- sellers get NO photos, NO explanation of why the item is being returned, NO chance to defend themselves/the item- NOTHING!
How is that acceptable practice??? Why does a seller not even get to know the reason their item is being returned?
*I’ve had 2 returns from buyers and it was truly ridiculous! One was because an item didn’t fit (buyer stated measurement across chest was wrong, which it wasn’t, I even had a seamstress neighbor measure once my item was returned for my piece of mind) and buyers remorse (said lotion smelled funny though I checked before I sent it and packaged it to protect from shipping/the elements)
****WHY AREN'T SELLERS INCLUDED IN THE RETURN PROCESS??
Horrible app 1/5
Most annoying app I have had. I always get at least 4 false notifications per day. Notification pops up, I open the app and NOTHING IS THERE?!? Been like this forever now. No other app I have is this annoying. My wife has the same issue.
Love Mercari! 5/5
Love the app! Would like for there to be a feature added so that I could sort my likes though!
Not letting me log in 1/5
It won’t let me log in. I tried to make a new account and it says I can because I already have an account with my device.
Site review 5/5
Great site to help people sell their items safely.
Be willing to share your drivers license, pictures of your face in closeup and SSN (Social Security Number); else you might end up loosing money (earned) from your account.
Juicy couture 5/5
I finally found another bottle of my favorite perfume. Juicy couture, the original.
This is App is Awesome 5/5
You’ll wish you started an account sooner! This app is so easy to use and they seem to have a better overall ethics system for selling online compared to other sites. I really believe this app is going to get more and more popular. They actually care about their sellers and the buyers. Authenticity matters!
Just started using app, already huge fan! 5/5
Amazing items, great sellers, quality items, love it! I recommend it for sure!