They hold on to your money forcing you to use the money on their site. The only way you get your money is by threatening them; then they send you a check and that can take two weeks in most cases!! DO NOT WASTE YOUR TIME - USE CRAIGSLIST INSTEAD!!!
Terrible Customer Service 1/5
Out of nowhere they demanded that I confirm my identity by giving them a copy of my Drivers license. To protect my identity, I did not give it to them. Without any warning, they deleted my account. All attempts to resolve this issue in a different way were met with a standard copy and paste response. Do not download this app, they have short changed many sellers who like me have been removed for no reason.
I love Mercari! 5/5
I love shopping on Mercari it is fun fast and easy
By Shaky Nsnind
I have been using Mercari for a while now had no issues with it until lately I been trying to sell items but every time i put in my card information it says “Your payment could not be processed (200-011) “ I NEED HELP ASAP I am so disappointed! yes I have checked if i put the information correctly and it is correct .
Worst customer service 1/5
Of all the platforms for resale, this is the worst I have used. Received a broken item, informed seller who promised to make it right, but proceeded to block me on the app. Customer service did nothing.
Notification failure 3/5
I have a lot of problems with notifications
Fees charged 2/5
Don’t like their selling fee after they encourage u to pay for shipping
Items ordered 1/5
I paid for 2 two items to be shipped. 2 different sellers canceled the transactions the week after I paid for no reason I would highly advise not to use this app at all sellers are very shady use eBay or something better. This app is nothing but a huge disappointment just like the sellers. Sellers just relist a week later with no explanation to me why it never shipped. Melissa’s treasures was one of the people I bought from. This person never shipped the item and cancel the transaction and a week later relisted the item.Please stay away not worth the time or the effort to download install the app.
Won’t use often 2/5
Mercari makes it hard to get help beyond the FAQ by burying the contact info. The shipping rate for 1-3lb USPS is out of sight. I’ll do better on Facebook marketplace + PayPal.
Terminated my account before I could complete last transaction and did not refund my 50 dollars
I got scammed and they did nothing... 1/5
I bought something and it wasn’t the size I bought and they did nothing. They don’t care if you get scammed. People are liars on the app and probably cause the app lets they get away with it.
The search is over... 5/5
One if not the only selling app with reasonable fees for sellers and reasonable shipping for buyers.The people are friendly and the options are limitless.see for yourself... p.s. it’s awesome
great app for buyers not so much for sellers! it’s absurd that sellers must wait up to 3 days for buyers to rate for payment! it’s also such an inconvenience that it takes 2-4 days for ID to be “verified to be able to do direct deposits. issue needs to be fixed!
I sold two items my first night trying this site. The buyer and seller can message each other during the process so it’s more personal. They make labels you just print, postage paid plus tracking numbers! They make sure both parties take care of their part of the sale in timely manner. First buyer was dragging finalizing the sale so I asked them to return the item. Again I had issues so I contacted customer support for help. I was so aggravated that I almost stopped second sale and delete the app! Mercari emailed me right away and before 24hrs they completed the sale and I got paid!!! I finished my second sale and no issues!! Very happy!! Customer support and the great 2nd buyer boosted my spirits!! Not I have a lot more items posted! Great App!
This app is the worst, I do not have a Facebook account and it automatically set one up for me and I do not want one and am unable to delete! I will not use this app ever after this!!
Mercari is great when it comes to buying, but it’s selling options are sorta mixed. 4/5
The aspect of Mercari’s buying system is perfect. You can get some fast deliveries within a couple of days depending on who you are buying from. It’s really hard to get scammed on this app, so you will 90% get the item you want. Refunds are allowed at all times which is great. You can actually set up offers. Everything on the buying aspect is perfect.
However selling off items is sorta frustrating. Usually with these apps like Depop and Grailed, you get the money as soon as you sell an item. That’s a different story with Mercari. You don’t get the money until the sold item is delivered. I dislike waiting for almost an entire week just to get a measly twenty dollars. I want the money as soon as I put it in shipping. Having to wait awhile for this to happen makes it hard for sellers to enjoy the app, because truly it is an amazing app. Why not make it perfect by allowing sellers to get the money up front? If people are worried about scammers, they can look at a users account and get a good look to see if they are trustworthy. A lot of the people on here are very friendly and deserve to get their money up front.
In conclusion, it has a small flaw, and like people like me, we deserve our money for selling off our prized possessions. 4/5
Love this site, great for reselling
Great App 5/5
By Mike Xalapa
Excellent app. You can buy and sell almost everything. It’s safe, fast and easy
Worst App 1/5
Take a large % chunk from your sale. Buying here is all upsell from actual prices. And they provided a coupon that I tried redeeming but because the seller of the item never sent me the item I lost $20 without a refund. Incredibly disappointing and awful customer service.
I have been trying to sell my jewelry since May, 2019, which I had posted on two other selling sites but I joined this site just this week and have 3 sales so far, this is where I will stay. Love it!
Only place I sell items now. Help staff is responsive and informative. I suggest adding a “out of office” or something that informs buyers one can’t ship between certain dates for personal reasons. I add it to my bio, but it would be nice if there was an option to show when people are interested in buying.
Something changed with one of the latest updates and now I constantly have a red 1 showing that I have a new notification. Please fix this bug.
Otherwise, I LOVE this app!
First Time Online Seller 5/5
I am very pleased with the process of selling items through this corporation.
Best app 5/5
App Needs Improvement 3/5
To Mercari Developers:
My suggestions to updating the app:
1. Offer a more professional “store-like” appearance including the ability to arrange listings within the “store”
2. Ability to have a direct link to the seller or “store” instead of a user number link that is not buyer friendly or easy to share with others.
3. Ability to share to Pinterest within the app.
4. Ability to update a listing and have that reflected in the search results for buyers. It is unfortunate that a seller must delete and create a new listing to have it be more recognizable to buyers after just a few days because of the high influx of new listings. It’s a lot of work to create new listings because they “go stale.”
5. Offer a benefit to follow others, a news feed of shared listings, offer the ability to share listings within your followers. Feature people’s followers publicly on their profile.
Address Verification 4/5
A bit rough in the beginning but overall a decent app. The problem I ran into is when I attempted to do a instant pay transaction. I had to confirm my identity and enter my debit card info. I then entered my billing address and it said that the same name and address I entered when I started the account couldn’t be verified. There’s nobody to talk to so after waiting 5-7 days to complete a single transaction, I now have to wait 5 days for direct deposit. It seems like they just want me to spend the money on the site because they make it very hard for you to get your money! So if you plan on actually making money in a timely fashion look elsewhere!
Great selling platform but watch your shipping! 4/5
Love the ease of listing. Way better than ebay. Only issue i have is the shipping label. The first weight category listed for usps label is first class <1lb, like $5 or so on mercari. When the label prints and you’re ready to ship, the label reads “15.9 lb, first class”. When in REALITY usps first class only goes up to 13 oz for that first “under 1lb” category. This is a flaw on mercari ‘s end. Usps $5 first class goes to 13oz only. So when that $5 label prints and reads that “15.9oz” it throws off the usps worker. Sometimes it gets overlooked by usps and sometimes it doesn’t. If your item is even close to going over 13oz, you may want to be ready to pay more shipping coverage bc usps could technically make buyer pay more before they can receive their package. IT HAS HAPPENED before. So until this is corrected be careful of how much your items really weigh. I would give 5 stars but this shipping issue is enough to cause bad reviews for either party and it affects ratings. Other than that, I’ve had great success with selling and buying. The feature that lets you calculate your profit before listing is great!
I got blocked for no reason 2/5
By Doing it for the app
Overall Mercari is okay but I bought an item and waited for a few days for the item to ship but the seller canceled the order and raised the price. I have been hunting down that shirt for a while so when I tried to buy it for the higher price the seller blocked me. I am very unsatisfied because that was the only shirt they had of that kind and now I can't buy it.
Use EBay 1/5
Some buyer got upset that I declined their lowball offer and then went on to report all of my other listings and then Mercari went ahead and followed suit and deactivated them for no gd reason. Favors the buyer not the seller. That’s why they always hound you to provide free shipping using their overpriced shipping service rather than better flat rate options on your own. Just deleted my account and you should too if you intend to sell on here.
Great selling app, but it has its flaws 4/5
Let me start by saying that no app is perfect. But I have this issue a lot and it’s super annoying. And that is that Mercari will send an automatic 5 star review if the buyer doesn’t rate you within 3 days. I wish I was able to leave a review instead and tell others that that person is not a good buyer so other sellers know what to expect. It’s annoying to also wait for your funds at times, but I get it.
I can’t log on to my account now 1/5
By Very bad spot
I have money on my account they have locked me out my account for no reason
Honestly one of the best selling apps. 5/5
With all the good and honest sellers on here there’s a few scum people on here who like to sell fake things and I learned that the hard way. I tried buying a PS4 controller and found out that it was fake when it got to me. Fortunately with Mercari’s, rate and comment before getting payment rule I was able to check if my item was fake before giving the guy my money. Mercari made it super simple to ship back the fake item with no charge and I got my money back. Best selling app ever!!!!
Several years and I’m done 1/5
After several years of buying and selling on this app I was overall pleased with the platform that it operates on. However when a recent sale of a pricey item of mine sold, was used for a weekend and then returned-I said “that’s it.” I reached out the customer service many times to get clear guidelines of someone’s validity for a return and was never given an answer. I sent (sold) a pristine item and again, after a weekend of wear/use it was returned to me with no cost (shipping...ooohhh!!!) and the use of a luxury item. Be sure to check ratings of all sellers and buyers is my best advice. Deactivated my account and have no plans on returning.
Fast delivery and good rapping
3 stars 3/5
By oreo the rat
this app is pretty good, there’s some pretty good things for cheap prices and i like to buy and sell things from it. only issue with me is that customer support is ABSOLUTE GARBAGE!! they didn’t help me at ALL when some lady never reviewed me and kept ignoring my messages and to this day has not given me my money or a reply and it’s been almost a MONTH. all they said was they can’t do anything until she reviews me, which is WHY I CONTACTED CUSTOMER SUPPORT BECAUSE SHE WOULDNT REVIEW ME?! ive also heard from a couple of friends who also sell and buy on mercari, and customer support is EXTREMELY rude to them.
Great for selling and buying, always had a good experience 5/5
By Katalin's Klosets
I always had a good experience when selling or buying in this app
Bella Bonnie 1 5/5
By Bonnie Belo 1
You are the best get it done
By el barrabaa
It’s a good app easy to use and to manage, but for cancellations is too easy, and protects the seller from a bad review which in some cases is good but in other not so much
Nice at an affordable price 5/5
Si many options love this app. Thinks are nice and trendy!!!!
Buyer Beware 1/5
First and Last Purchase from this app! I Paid for FedEx shipping. FedEx refunded shipping because of FedEx error. Since app creates label they get refund. Mercari refused to give me the refund. I would LOVE to know how many times they go after shipping refunds and keep the money? They have the worst customer service I have ever had. Now going to give my students extra credit to share this review and every bad review on here. Paid for a service that FedEx stayed they did not provide! Mercari are shady and not trustworthy
Darth Maul 5/5
Thanks once again!! Very content with the funko
Great app! 5/5
Love this app for buying and selling! Very impressive!
Awesome app with quick payment!!!
Best app for selling! 5/5
Works great, never any problems
Strivectin SD order 5/5
By Crae 2
I am well pleased with this item.
Amazing app 5/5
I love Mercari! It’s a excellent and safe website for sell or buy! I recommend it!
Great selling and buying app. 5/5
I’m a seller on Mercari and it’s super simple and easy. You can promote items when you put them on sale and everything. They also help out with shipping which is nice to get better prices. I would all around say it’s really good!
Notification won’t disappear 3/5
Uhhhhh I love this app, I’ve sold so many things but the new version won’t make the notifications go away!!! As a person with OCD I really want to delete the app all together because I can’t have a red ‘1’ always on the screen...please fix!!!
Better then any site I have used 5/5
By Larroyo 3040
Mercari has been an amazing experience so far. It is safe and customer service is fast and amazing.