Refund process is horrible 2/5
Tim still waiting on my refund and the seller already gotheir item back and has already has started re selling it. They treat customers unfairly
Loving it so far... 5/5
I’ve been on the app for about a month now and I can’t get enough! I log on at least once per day. It’s quite addictive. Great deals and my purchase experience has been great!
Zip Code not working?? 1/5
My zip code doesn’t work with anything I try to buy with my billing address, my address is correct and so are the digits I enter for my card.
Verifying Credit /Debit Cards 4/5
This would be a 5 star site except for taking the so called “small amount “ out of my account to verify my debit card. $1.76 and $1.34 is not a small amount to just verify an account! Maybe $0.25 or $0.50 would be more like it. These amounts should be immediately credited back into the accounts!!!
Excellent products 5/5
Quick shipper, excellent quality and the item is exactly as described !! Thank you I will definitely shop again !
Bad app 1/5
By PAPA DAO
It’s app and USPS put me a trouble, for wrong delivery, I’m still paying for it
Great Mercari worker team 5/5
Many thanks to Mercari team, you all did a great job and extremely helpful to solve problems I encountered during the sales. I highly appreciate it.
The worst protection for sellers! 1/5
It’s not a good app for selling! They don’t protect sellers at all!!! I’ve been contacted customer service couple times and never get help. My issues are still not resolved ....
I think it’s very cute I love it I didn’t think I wound but I do it’s so stinking cute thanks alot
Love it 5/5
The only problem that I have with Mercari is that I did not find it sooner we are doing numbers on Mercari within months that took us years to do on eBay. we love mercari will continue mercari as long as it stays true to their core values will be with him stay loyal to them.
How it works: If your item is hot it will sell and it will sell quickly it will sell so quickly so quickly you’ll be you’ll be surprised you’ll be astonished you will be happy. keep listing Item the same way the same style and they will sell. you’ll be happy with mercari if you use it regularly. I highly recommend it.very user-friendly easy to deal with and a great community. peace.
Money stolen 1/5
By Chiggity changs
I purchased an item on Mercari, the product did not work. I followed return procedure and was told that I would not receive a refund or credit AFTER the item had already been returned. So I now have no product and no money!!! Absolute worst customer service I have ever received at any company for any reason!!!
Selling coins 1/5
I was kicked off of the Mercari app for selling US coins there are several thousand coins on there for sale they claim they don’t allow itYou can look for yourself there are several thousand Coins for sale on Mercari I started pointing out fake coins to them I’ve been dealing with Coins since I was 14 I’m 55 I know a fake Morgan silver dollar when I see it and other fake coins I started pointing this out to them I was closed down for selling coins and kicked off the app If you do download this app do not buy coins off of it about half of them are fake
Receive an Empty Envelope? They Don’t Care!!!! 1/5
I recently ordered something from a seller. I received an empty envelope. I did what I was supposed to, contacted the seller and tried to work it out with them. My transaction was auto rated and the seller was paid. Even after multiple infractions by the seller (including trying to move the conversation off Mercari, admitting the envelope was barely sealed and then sending a taunting message after she got paid), I’m screwed out of my money.
Then 3 days after the beginning of the conversation with support (so a week later) they tell me that if I can show the empty package and mailing label, they will consider a one-time courtesy. It’s been a week!! Why didn’t they ask for that immediately? After being told multiple times they couldn’t help me, I threw it away.
Don’t trust this company.
No response when seller didn’t send complete order 1/5
Just got screwed when ordering through this app. Jay was my customer service rep and when I reached out because I had a seller, Tonya, who didn’t send everything I paid for and what she did send was broker, Jay told me to email her. I did that through the app. Then I responded to Jay to say no response. Instead of assisting, I got an email that said my issue was resolved. It 100% was not. I complained that it was not and submitted a new ticket which they NEVER RESPONDED TO. Then another email saying it was resolved.
Buyer beware. Don’t use this app unless you want to lose your money.
Can’t scroll through all of my listings 3/5
This has been a bug for quite some time now, but I can’t scroll through all of my listings on my phone so I can edit/deactivate/delete them when I need to.
Perfectly done buy and sell site 5/5
Mercari is the best! They have a system that helps to keep buyer protected against unethical practices-not getting whats pictured or finding flaws with item that wasnt described and or shipping issues. Same goes for seller mercari handles all complaints and of refunds requests. Also if you choose as seller mercari will front the ship label when ship cost is paid by buyer! You just package and send it wait for delivery and rating by buyer then you rate the buyer as well and when done bam! Money is dropped in to your account! Easy simple and really fun way to buy and sell
Prohibited Conduct Policy 1/5
Prohibited conduct policy is bias . And Fees are higher then Stockx for buyer and seller. Racist Supercilious Admins
complete scam. 1/5
wish i could give ZERO stars.
i ordered something from this app & i understand it’s not mercaris fault & it was the sellers but my shirt i ordered was cut up, looked like ink all over it, & smelt horrible. NOT as described or as shown when it was being sold to me, wish it would’ve been in the description otherwise i wouldn’t of purchased. i requested a return, mercari wanted images of the shirt as proof it was destroyed, which i understand for fraud purposes. i sent them photos & they told me they needed better pictures, i done sent photos of the whole shirt. front, back, both sleeves, & the neck of the shirt. & of it inside out even. i don’t know what else i could do but i was going to send more if that was what it took but i under went surgery & they only gave me 24 hours to send more photos. i told them about my surgery & i would need extended time, they told me i would get more extended time then RELEASED my $50 to the seller & denied my return. so i got a DESTROYED shirt for $50. absolutely unprofessional & i would not recommend this app to anyone. absolutely ridiculous. beware.
Horrible Experience! 1/5
I get the app like 1-2 year ago to sell some stuff and in a sort of point someone start report me I don’t know why and Mercari end banned me from the app I couldn’t make any sell or buy nothing, then my husband open an account and somebody scam us, buy some thing from us make a complaint saying lies and “returned” the item, when the item arrive the box was empty and Mercari says there’s nothing to do because the packing “didn’t follow the shipping guidelines”. This is horrible I prefer other platforms to sell or buy!
Horrible company 1/5
This company is HORRIBLE. Do not buy from them. The first time I bought something from them and it said there was “buyer protection”. I got an inflatable air mattress that came in and the entire lining was duct taped. I have pictures and everything. They didn’t do anything at all to help me.
I love the rug, but I need a larger size.
Love the app but always quits out 4/5
I love using Mercari, but literally every time I list something, the app quits out on me. I don’t think I’ve ever listed something without that happening. I use an iPhone and I always update the app. Please fix this issue!
Mercari a great way to sell! 5/5
I started selling on Mercari August 2020 and have already made $6000. It’s a great way to move items you no longer need and make extra money. I also buy items I need for really great prices. Check it out!
Keeps banning for no reason 1/5
By Eli frm 402
Hasnt just happened to me but so many others too
Good job 5/5
Good safe business love you guys are the best thing ever came to the internet best way to shop and no worries thank you Mercari
By Nurse Kristine
Quick and pretty. Thank you
Love selling/buying on Mercari 4/5
However, I wish the fees from Mercari were not as high. I would like to see Mercari once a month offer a buy/sell fee free day or at least lower the fees once a month.
Leave well alone 5/5
I have really enjoyed not only this app but the way one can enact with the seller. I’ve had an exceptional shopping experience with Mercari. However, I wish Mercari would have well alone...it’s gone black when orange stood out much better. The orange Sold label needs to stay.
Doesn’t work when not connected to WiFi 2/5
So I use Mercari a lot and when I’m home it works fine! But if I travel to another state or Even JUST LEAVE MY HOUSE to go to the store, it stops working and nothing is viewable at all on the app! It says I’m disconnected. It has made me lose out on items I really wanted bc It doesn’t connect to my network.
Search Engine 5/5
I wish your search engine was more defined - when searching for example Pre- 1965 Barbie, one gets items which are nowhere related - it’s frustrating- also when your liked item sell and you are offered similar items they are not even close to what you like
Decent but needs improvements 3/5
I enjoy the app, but will not ship anything that weighs over a pound there are no decent shipping options for 1 pound or over, everything is very expensive. Or they have the option of FedEx smart post, but the shipping time is very very very slow, It can take over two weeks to ship an item, with that option. So everything I sell on there I keep under 1 pound. The other issue I have is the way they do the payouts, if you’re looking for quick cash, you will be better using eBay.
Fees are extremely high! Otherwise good app to sell 3/5
Great selling app, but fees are extremely high! Between the shipping fees, taxes, and selling fee, no profit can be made with the app.
Thank you! 5/5
By Fuel 707$((
Well, I never thought it would happen but I was actually scammed as the SELLER on Mercari.
Luckily Mercari has an AWESOME support system which helped me get paid. Love this app 🙏
Great Purse! Honest seller! Recommend highly! 5/5
Research them first. 1/5
Scammed on my VERY FIRST purchase and Mercari did not care. I did a bit of Googling and found that there are a endless complaints from both buyers and sellers; basically Mercari never takes action against scammers so their app is a playground for such people. They have over 3,000 complaints with the BBB in just the past 3 years. Stick to Amazon and EBay.
Nobody replay costumer phone calls and email. 1/5
By M's Wonderland
This app works well but nobody cares about my voicemails and email. They usually do but not this time. I called twice and leave message and I also emailed them. Nobody cares.
Shipping up charge is annoying but love it otherwise 4/5
I love this app. I’ve made over $1000 on it so I’d say that’s pretty great. I haven’t had many issues except some buyers but everything has been resolved. My only real issue is that you all increased shipping prices, so something that MAY be 2 pounds is $11... that’s ridiculous. Anyway, I sold something and changed the shipping to up to 1 pound which made the cost $5.99 instead (big change in price for such a small increase in weight??) so that I could get what I SHOULD be making on an item. Once the package was delivered, I received a notification that $6 was taken out of my earnings because the package was slightly overweight. I’m really frustrated to say the least. But like I said everything else is great for the most part... :/
Love it! 5/5
I used to use depop but switched to this and I like it sm better omg. It’s great! I’m getting a lot more sales here:)
Quick and easy! 5/5
Been able to quickly sell several items awitjoit any issues. Quick to communicate with the buyer and being able to ship. Look forward to seeking more items. Hopefully they will allow for pickup only soon.
Enjoying the new platform. Found things here that I couldn’t find on other such as *bay.
Beware. As buyer or seller you are taking a huge risk 1/5
When something goes wrong, you are at the mercy of Mercari support. I have never been able to get through on the phone number. When you message support, there is no guarantee on response time. You may have several different people responding. The responses don’t seem to be recorded in a central database so you are left answering the same question repeatedly. Each response may take a few days or more. Issues don’t get escalated. I have an ongoing issue. I don’t have the item but they refuse to return my money. It’s not right.
Worst customer service 1/5
Someone scammed me and there is no one to talk to.all they say is to message the buyer how does that help
Wow! I’m hooked!! 5/5
By Monica Swearingen
I had never sold anything online before, but Mercari made me a BELIEVER!! I ❤️love, love, love this selling App, & I am totally hooked‼️🤑
Great app except 4/5
When people purchase an item from a different time zone around 11pm my time it still counts as 1 day out of the 3 days you have to ship and its very frustrating. Also during the holidays the post office is closed and its frustrating that buyers dont understand that. I wish there was a way to remind the buyer that shipping might take a little longer during the holidays. I just got rated by a buyer who stated that i took forever to ship when in fact i shipped within the 3 days, but because of easter the post office closed early on Saturday and was closed sunday so they didnt post it until Monday.
Bundle the merchandise 5/5
Wish there was an easier way for the buyers to bundle different stuff together
Too expensive 5/5
Fees for selling are a little too much and the max selling limit should be higher than $2,000.
Their “Guarantees” and “Guidelines” are LIES 1/5
Absolute worst customer service to deal with! No matter what your issue, they will deny, lie and cheat you every time! Their Fees keep going up too! Selling fee, plus a percentage of each sale! Total rip off! They have TONS of scammers on here, but if you try to sell something legitimately, they still scrutinize your details and will just remove items without asking questions. Had nearly 100 sales, every single one with a 5* review and an item was damaged in transit by USPS (package crushed and bent), Mercari offers a “worry free shipping guarantee”....until you have an issue and need a refund, then they straight up deny the claim and say it’s not their fault. Not much of a guarantee! I’ll be looking to use another selling app and close my account with this shady site!! Wish I could give NEGATIVE 5 Stars rating! Proceed with caution!
Got scammed 1/5
Very unhappy the seller isn’t responding back. And I want to cancel my order. It’s been three weeks and they haven’t sent the item I bought. I can’t get my money back unless the seller agrees to cancel the order. They won’t bc they aren’t even answering me back! I want my money back!
There will be sellers out there who don’t even use the app anymore.
Easy to use great pricing lots and lots of buyers I’m about cash out right nowHopefully it goes well