Thank you 🙏 will referring to other people
No refunds 3/5
It’s extremely frustrating that having access to a refund is SOO reliant on rating. Once you’ve rated a seller you’re unable to get a refund😐
Not anymore 2/5
By a l cook
Used to be my go to app for selling old clothes. Downloaded in 2017 but recently decided to delete the app. Not a fan of the returns that are available, the system basically approves a return no matter what the reason is. Also the app started charging sellers if the shipping was incorrect. Has $6 taken out for 2 ounces. I’ve downloaded depop and recommend it. Lots of Mercari users and making the switch. Don’t waste your time with Mercari
Great deals 5/5
Great deals an awesome sellers
By Marie Paulina
DO NOT USE THIS APP EVER!!!! I received a broken Blu-ray player from them and they did not accept the return, even with multiple pictures and videos documenting the damage. In addition, their customer service “number” is fake. Stay away! I wish I could give 0 stars for a rating.
Awesome Selling & Buying 5/5
This app is outstanding, the sellers are serious about making a deal. Everything is shipped out within three days. I love it here!!
Mercari Selling 5/5
I love this site and do most of my shopping here. My only negative issue is the disappointment & frustration when a buyer does not follow through with my sale. I believe that if a seller doesn’t send out and there is no contact with the buyer, there should be some accountability of the seller if it is done repeatably. It’s not fair to us buyers! Sellers must notify by message before cancellations.
Many times, I have made purchases and it takes over 2 weeks for delivery and that can be a major downfall. You wonder why the seller isn’t sending in the required 3 days not counting holidays and weekends. Been very patient and nervous that the item will ever be sent or that. Accountability please to the sellers do that.
I was trying the app I didn’t believe it and I didn’t expect the sneakers to look like new like this I like Mercari great deal for nice price
Awesome App! 5/5
Been able to sell and buy so many things. The timing element helps so that you don’t forget to rate or send off items.
Horrible selling experience 1/5
I sold something but accidentally estimated the weight of the package wrong and only found out when I had to pay for the shipping. Asked customer service if I could somehow get my money back and they took forever to answer back only to say there was nothing they could do and next time just be more careful. Fine I could understand it is in their policy and it was my mistake so I am at fault for paying from my own pocket for shipment. But then when I am getting paid they said they had to deduct $12! That’s really ridiculous since I already fixed the mistake by paying for it but they still took money from me who was a first time seller! Really bad customer service who doesn’t try to meet in the middle and take forever to reply.
Very happy 5/5
Such a great discovery to have. Mercari is a perfect service for this time during the pandemic, allowing people to sell and buy for convenience. Never thought the process can be so easy and satisfying:)
Data issues 1/5
I refuse to give my personal number to an app. Plenty of other apps that don’t require it.
Seller to enter own sizes and colors 4/5
By Gameplay Rd
Sellers need to be able to enter on size and colors. A lot of things are sized S M L. Sellers should be able to list colors especially if you’re selling the same item with two different colors, instead from the list that is provided, you can’t choose but one color in the description area.
WASTE OF TIME AND OR SCAM 1/5
By Berry Disapointed
Upload all your closet to get mercilessly banned if you use the wrong hashtag
the support team was unbelievably unprofessional
Worst app experience of my life
Just check their Instagram comments
Most Outstanding App.!!! 5/5
By MC boy J-rod
I use Mercari on a daily and weekly basis! Everything from entertainment based cords, games, and consoles, to home appliances, clothes, shoes and hats. Anytime I need anything, I run to Mercari first! I am always impressed to see how much Mercari has to offer. The sellers are always professional, and I can’t say enough on how incredible Mercari is as a company! I receive the most affordable offers from both the sellers and Mercari, making it so easy to purchase what I need and want. There is no other place I enjoy looking for the things I need. Thank you Mercari for being the best!!!
Ridiculous regulations on stock photos and real pics 2/5
By Dispointed after 1 year
Mercari chargers 15% service fee and is sooo mean to sellers now. How many people will buy if you just post the real pics and has limited description on items. Combination of stock photos and real pics are easier to make buyers know the items and then make decisions whether they will buy. I even can not sell anything when I just post real pics of my items. Mercari has ridiculous regulations on this aspect. Sellers can use Facebook marketplace, OfferUp and other app to sell and buy items. Do not just download and use this one only. You will get disappointed. Higher service fee but lower understanding on sellers.
Terrible at canceling items 1/5
By mathew is taken 112222
I hate this app a lot accidentally bought something and they didn’t even bother to help with nothing and they don’t even respond to emails or nothing. I been tryna to contact them for awhile and they don’t answer I hate this app a lot
SOLVE THIS PROBLEM 1/5
I recently downloaded this app to sell my used item, but for some reason when I try to create an account it says “this user is no longer using this service”, I’ve never used this app before and I’m ver confused on how to get past this situation. So to solve this problem I tried to sign up using Facebook but it gives me a message saying “We’ve received your information, and I think I’m banned” please unban me Mercari!
Overall a great app other than the scammer part. Then it takes weeks for the customer service to get back
Not a fan of the new “processing fee”. Shipping rate on small items are high. 1/5
Wished there where more shipping options.
Shipping rate for small items is high.
Would not recommend selling or buying on this app, they take 10% charge tax and plan on upping their percentage, yet when you need their help or service take weeks if not months to reply, I believe their way of solving issues is ridiculous as they just tell you to contact PayPal or seller.
Horrible App 1/5
Charges 13% selling fee which is pretty steep, doesn’t cover any sort of shipping / packaging fees, and this app automatically accepted a lowball offer for me while I was sleeping
Very horrible experience! 1/5
I had downloaded this app to sell lots of my clothes that are like new ! Did my profile everything was okay at first did my first sale! I didn’t receive the money I was offering it for .. so I said okay fine . Then It signed me out .. I try longing back in and it wouldn’t let me ! I restarted my password. They never sent me an email to restart it ! I didn’t have no way to get in touch with this service! So I lost my money and the product that I sold ! It was such a ripoff!
Used to be great 1/5
Went 3oz over on a package, they charged me an extra $6.00 for 3oz. I weigh all my packages and I know it wasn’t over 3oz. Plus if it was, it would not cost $6.00 extra. Point: they make money off shipping. Plus they went up on their fees like they are eBay. When I can get my whole $5 out I will be don’t with mercari. I’ve sold on eBay since 1996 and poshmark since 2016 and I’ve never had the issues I’ve had on mercari. They would let me list a Fonte’ record bc it was “racist”, I didn’t know Latin music was racist. Customer service is horrible, they never answer or fix the issue.
Small Overlying Issues 3/5
I think the app is genuinely great IF you're just trying to get rid of things. Their payment system is good and they help you sell well and set goals. However, the one big issue is that the app rips you off by not allowing you to sell your item for its actual price, or, even close to its selling price. I wanted to sell my Sony A6000 camera (a camera worth 400$ minimum) and the highest the app would allow me to list it for was 200$, and claimed it would take extremely long to sell. You will not find that camera for less than 400$ I guarantee, and the app seems to think you're dumb enough to believe it's worth half the selling price.
Processing Fee? 3/5
They found a new way to make more money! I just noticed in addition to the selling fee that they added a processing fee; Why is it separate now? Also, there is this little dance you need to do in settings to view all your pictures; Thank God there are other things to play with like Robinhood and the stock market instead of Nickel and Diming your way thru Mercari; I hope ebay comes back into style!
Very Pleased 5/5
This site is a great source for amazing bargains!!
banned for nothing 1/5
i met a buyer who was located near me, both had good reviews and nowhere did we mention meeting up. then i get banned. their ban policy is way too dumb and way too unfair for sellers. i had that account for such a long time with no problems, hundreds of reviews and then this happens
5 star company 5/5
Wonderful ap easy to use system
Great- Has Flaws 4/5
I love this app and have used it to sell a lot of things. But it definitely has flaws. I don’t like that it makes you give a style for some items when the style is not listed. For example for some Nike items it makes you list the style and it does not have it as an option. Or for example for some dresses it makes you list what style of dress and they don’t have the style listed in so you have to choose the wrong one and explain it.I also do not like that there is no insurance if the package is lost and you are not refunded.
By Net Seller
As a selling app it’s decent. Customer service isn’t up to par for the fees paid. Messaging only and you’re left at their mercy while they take days to respond and the process isn’t simple just to message. Rating system is very one sided, because customers that complain have rarely read the full description and whatever they complain about is usually there (that’s not my fault!). I’ve requested/suggested multiple times that the make an offer feature be something I can turn off. Yet still it’s on every listing. Most of the lower ratings I have come from customers who made an offer that was turned down. Having that feature available confuses customers into thinking you’re willing to barter when you can’t. For the fees paid it would be nice to be able to divide listings into categories that are easily navigated by buyers as well. I sell a decent amount on Mercari, but feel for the money made from my listings they could definitely tweak some of the apps features. I’ve had three different phones and I cannot get a notification when I get a message or offer. No matter how many times I change my settings or delete and reinstall the app. I’m left constantly checking the app to be sure I have not received a message. Adding a “ask seller a question” button to listings would be helpful as well. Listing is pretty simple and straightforward and I’m pleased with that aspect of the app. I’m an experienced seller on several platforms and this one is average.
Got rob 1/5
You can’t contact them they have no email lucky it was 35 don’t download
Excellent .... To be my first time... I am happy... Thanks Mercari!!! 5/5
By Chio US
First Time.... Thanks Mercari, you all are making a excellent job.
Not what it used to be 2/5
By Live life love music
I began using Mercari about a year ago. At that point in time they had wonderful customer service and didn’t take too much of your profit. Now they charge a 2.9% fee on every listing as well as a 10% fee for your sale. To me this is no different than ebay and poshmark. Therefore, I am having to up my prices to make the same profit which obviously deters buyers. Second, their customer service is awful now. I sent a package out over 2.5 weeks ago and the tracking has not updated in 10 days. I brought my concern to mercari because of their seller and buyer protection policy to which they told me that the buyer was able to cancel their order while receiving a refund. BUT!! I don’t get my money... so my product is lost in the mail and I still don’t get the money for it. I don’t know what kind of policy this is but it’s truly an outrage. Stick to selling on more trustworthy apps.
Better than most selling apps 4/5
I’ll just keep it simple list the pros & cons:
1.) too many expensive fees
- 10% seller fee
- 2.9% + .30 processing fee (for seller also)
- sales tax (rate varies per state)
- high shipping rates for anything over 1LB
2.) Sellers have to overprice to compensate for all fees & offers, and buyers typically barter down to compensate for the fees & overcharge so it’s all kinda counterproductive.
3.) People don’t report stuff or leave honest reviews as often as they should, so some sellers get away with bad business practice such as using only stock photos or being deceitful about item flaws/condition.
4.) Mercari only issues refunds as store credits, if even at all. And usually you have to contact customer service, send the item back to the seller, and wait for the whole process to complete.
1.) HUGE selection of items, and great deals sometimes
2.) App is VERY active! Users are buying, selling, & interacting with listings daily. I’ve sold more items on this app than any other resale app!!
3.) Cool referral program that gets you store credits
4.) VERY user friendly app, listings are typically thorough due to the detailed listing process
5.) Great buyer features like “save search” and “favorites” to keep up with items your ISO or on the fence about
6.) Great seller features like “promote”, “send private offer”, & “smart pricing”. You can also see what items have sold for in the past which helps make setting your price competitively easier.
Not the best place to sell 1/5
Mercari stole $500 from me. While I had $500 in process they canceled my account and stole my $500! Not the best place to sell, watch out you might be scammed threw this app by selling
Please be careful 1/5
Been using Mercari for a long time. It used to be great to sell and buy on this app, now they charge you a selling fee, processing fee and if you are off by 1 ounce for shipping they take it out of your balance. So you basically make no money. You really are better off selling local. Do not recommend.
Thank you 5/5
By Ann Tye
I luv luv Mercari
Great merchandise offerings 5/5
By pinndupart pvd
Awesome for die cast collectibles 5/5
I’ve had great experiences with this service/app. Recommend to everyone.
Love it 5/5
By Aint Nobody Got Time For This!
My fav selling app!
We used to have good shipping rates which made this site my first choice to sell on so one could make a buck or two but now shipping has doubled plus there is additional fees for selling that were added...it’s not my favorite place to sell anymore. Very sad
Worst customer service 1/5
Love the app but trying to get some help with returning something I am nonexistent. And after several days of trying to get some help still none .
Fun and easy 5/5
I’ve turned a few friends on to this site. Great sellers fair prices and quick delivery
Ridiculous reviews 4/5
This service is basically an online garage sale. I’ve sold several items at garage sale prices and they are reviewed as if they were bought with top dollar in a department store. Ridiculous .
Mercari NO Help 1/5
My FIRST & LAST time buying off of Mercari. I spent $200 for items I never received. Says it was delivered but I didn’t find anything. It wasn’t the seller’s fault bc they did what they had to do, but I didn’t just wasted $200 down the drain.
Retract offers 5/5
Great app! Only one concern. If someone gets cold feet and want to retract their offer if I’m not mistaken you can’t. Should be able to retract from purchasing if someone’s mind changed.
First Question on set up signaled a poor app 1/5
The first question on downloading was are you male or female...so we can make assumptions about you based on generalizations of what you might like to buy....removed app as soon as it was downloaded.