I have used Mercari for quite some time. This is the first time I have had to interact with customer service or the help desk. My package was damaged by the seller who clearly ripped open the package and damaged the funko pops inside that he chose to purchase. The seller requested a refund and sent fraudulent photos to the customer service department of the missing packaging. Mercari rules in the favor of the buyer.
When I provide my photos to confirm my packaging is within the guidelines of 1-2 inches of bubble wrap. Filler paper on the sides appropriate sized packaging Mercari said they were unable to overrule their previous ruling and stated they ran an objective look into the process.
Nothing was objective about this process now I lose money and my funko pops have been destroyed and will be unable to sell. I would not recommend this app to anyone who has any integrity as this was a pathetic sense of customer service.
Sellers are not protected!!!!!!!!!!!!!!!!!!!!!!!! 1/5
From a recent experience I sold a working item, shipped within the time frame and after the buyer had the item for days it was “ no longer working” after an almost 2 week process and receiving delayed communication, I was told once the item is back in my possession I can submit a claim due to my loss, well I did and was told to “ Re-list” a now broken item that was not broken before shipping. Mind you this item is worth over $100. Also, their customer service and telephone number is a joke. I made multiple attempts to reach someone via phone with no answer or return call. Cannot say enough sellers beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Love Mercari only one thing if you live in Alaska and Hawaii it’s not shipping by FredEx 😩
Trash app 1/5
Mercari allows fraudulent buyers on the app to “purchase” your stuff, use it and send it right back. Then, you have to eat the costs of getting your used, and potentially damaged item back!
DO NOT USE THIS APP. THEY ARE STEALING PEOPLES MONEY. LOOK at THEIR BBB RATING 1 1/5
DO NOT USE THIS APP. IM WARNING EVERYONE. GO ONLINE AND READ MERCARI REVIEWS. THEY ARE HORRIBLE. THEY STEAL PEOPLES MONEY BY SUSPENDING ACCOUNTS WITH MONEY IN THEIR WALLET AND STEALING THEM. THEY ARE KNOWN FOR SHUTTING DOWN PEOPLES ACCOUNTS FOR NO REASONS FOR MONTHS WITH YOUR 2000$ IN MERCARI WALLET AND YOU WILL NEVER GET THAT MONEY. THEY STOLE OVER 1800$ FROM ME. WARNING WARNING WARNING WARNING WARNING DO NOT USE THIS APP. DO NOT USE THIS APP YOU WILL REGRET IT. READ BBB REVIEWS OR READ REDDIT REVIEWS. THIS APP IS DESIGNED FOR SCAMMERS AND THIEVES THAT WORK AT MERCARI. THEY WILL NOT HELP YOU AT ALL. WARNING WARNING WARNING WARNING. DO NOT DOWNLOAD THIS APP.
Don’t have to step out my door! 5/5
By Sandi Santora
FUN FUN FUN! ❤️
Products and prices. 5/5
I like the app and love to shop but I find some of the prices really high. I’ve bought just 2 things so far. Happy with quality and service of things I did buy so far!
Great app but so many flaws. 3/5
Search works great and I love how easy it is to sell. However, nearly every single action will suddenly bring up a blank screen. I can never leave a written review because pressing submit will bring up a blank page. I can’t write the title of my listing and continue to write for my listing because it’ll bring up a blank page when I type in the title. This happens with so many actions that I end up just using the browser. I thought the new update would have fixed these things but it only got worse.
Great app.. 5/5
By Cologne kay
I can find good stuff for a fair price!
Seller who hates the newest update 5/5
I have been using/ selling on Mercari for over 3 years now, and haven’t had one issue with the service. The one and only thing that’s been really bothering and annoying me as of late, is the exact same “tutorial” type pop ups that, for example, arise when making a new listing. It use to be that your main settings carried over from new listing to the next when choosing to include Mercari Local or not, or to have smart pricing turned on or off. Now, everything is automatically selected and a pop up appears telling you about each thing every single new listing I have made. I do not need a pop up every single time to tell me what Mercari local is and I do not need to know what smart pricing is. You can tell Mercari is really trying to push sellers in a certain direction when the app now keeps pushing certain features on you. Your making money from every single thing sold on your platform as it stands, stop making the process more annoying in these small ways.
Like this app 5/5
This is one of my favorite App Store to buy stuff on there lots of things you can buy on here
New update is awful 1/5
Since the new update I am unable to change shipping from local/shipping and my photos will not load. It takes multiple attempts to list anything. Please fix the app back!
Great App!! 5/5
By Strong like bull!!!
Great App to get some extra cash!!!
Some Good Features Now Gone 3/5
The new update took away the number of viewers to a listing, which helped letting us know if the item was priced too high. Can’t see how many items we have listed anymore. This stacked view instead of tile view takes away the visual appeal. And why does the “Set your price” include cents now? More unnecessary info, but at least it shows you what you’ll make now after fees. Photo cropping is clunky now, you have too many options and square (the old standby now makes it larger than square, but if you try to lift the bar up you end up cutting into the edges). But what can we do, the user has no say in what’s been working, companies love to change and take away useful stuff!!
Mercari is good 4/5
I find really good deals on Mercari! The only downside is that sometimes sellers don’t respond to anyone and then my order has to be canceled!
Buyer beware 1/5
Do not buy on this app unless you message and confirm EVERYTHING with your seller. I mean EVERYTHING. This includes common sense, Eg packing fragile shipments in bubble wrap and not just throwing them in a box. Mercari the company does nothing to adequately handle these situations and offers only solutions that fit the seller, does not offer any compensation at the inconvenience of the buyer and is not transparent in their claims processes. Please avoid and purchase through other routes, this company is not transparent.
By Cael the Snail
Hasn’t helped me sell absolutely anything. I have top brand stuff listed at a great price and it’s been listed for weeks and some of it months. Not to mention how much they tax you if you actually sell something.
Like app but customer service is a little strange 3/5
I was told to ship a package within three business days and the package was purchased on a Friday night and I shipped it on Monday morning and was told that I had to pay for said shipping, Because it was longer than three days when it clearly said ship within three business days. Also having a hard time getting my $50 and $30 honored for the referral. They want so much info when I clearly was referred. With the packing they said they can’t disclose the exact shipping methods and so on and I’d have to take the hit on shipping. Not happy so far. Plan on selling 1000s of dollars of stuff on here and not sure I will continue now.
Customer service is inept at mercari 1/5
Mercari in theory is a great concept. Just beware if you run into an issue with a damaged good. They make it very difficult to get your money back.
Mercari Search & Keyword Stuffing is BAD 1/5
By AC n Marcos
I would buy a lot more on Mercari if it would come up easily in a search!! Too many sellers put keywords in listings that have nothing to do with item or item description. This causes me to waste so much time searching and in turn look somewhere else to buy what I am looking for. The new rewriting of the code update did not fix this a bit! So disappointed!
So glitchy 1/5
After the recent update the app is almost completely unusable go ahead tap to sell try to sell something try to fill out a listing it won’t work it’ll just freeze that a blank screen and ask you to save it as a draft
They just ban you and don’t give you any help to get in ban 1/5
By fortnite needs a new season
Worst employees I’ve seen they are just asking you to hate them
Fake products 2/5
Letting people sale bunch of fake perfume and once you receive and make a complaint about it they make you proof it’s fake when it should be the opposite , very scathing products not worth it .
Good selling site but minor flaws 3/5
I sell on mercari and I have sold a couple items but there are some things that make it hard to sell. First of all, I had to take my funds for selling a few items and go buy envelopes, which is not terrible. But I do hate the fact that If the package is overweight they charge the buyer and take it out of your funds. I sold a $10 jacket and only made $1.79? I am extremely upset because It was a really nice jacket and only made a dollar on it. I don’t see how a jacket costs $10 to ship? It was definitely under a pound and I feel like if it was over weight, it was only over by a little, not $6 worth of shipping
Amazing customer service 5/5
If you search well, you’ll find amazing sellers that are very communicative and friendly. I had a problem with a carrier that had nothing to do with the seller, or Mercari themselves, but both parties were able to get back to me super quickly and offer amazing support. Best customer support i’ve seen for any app.
BEWARE Don’t use 1/5
Like others I wasn’t aware of how terrible mercari really is ! No seller protection. Basically if the buyer complaints about something not only do they keep your item , they close your account . When you try to contact customer support you literally get no where because they outsource the work to a third world country .
Downgrading every update 1/5
They removed items last sold and other informative stuff, also the shipping has increased up to 7 dollars for a 1 pound item. Bad for both seller and or buyer nowadays. Fall from grace?
STOLE my earnings 1/5
Don’t use this selling app! two years ago this platform was still a great place to buy and sell when I made my account I have signed up under my new number that apparently someone had previously used on the Mercari app which created an issue when I tried to sign up for the app my account was being shown as limited when I never had an account. At the time the representative took a look into the account and realized what was going on so they somehow were able to fix the error but Mercari recently band me again claiming I have another account that I was banned on because it matches my phone number and even though I tried to explain to them via email they were useless and incompetent also they kept over $100 of my earnings which I never cashed out so I highly encourage everyone I know to just stick to PM
DON’T BUY 1/5
This app is a joke, the company doesn’t protect its customers from accidental buys, fraudulent purchases or unclear posts made by sellers. If something stinks, “too bad”, bought something by mistake, “oh well”. It’s just a means for sellers to unload garbage for cash and then you, the customer are left holding the bag. Stick to eBay, at least they have buyer protection!!!!
Great items as described 5/5
Every single item I’ve purchased from Mercari has been exactly as described. Buying with confidence is built in with Mercari!
Had many great buys but so many losses!!! 1/5
By Kun rode
This app is definitely for the buyer but not for the seller. I’ve got scammed by people purchasing items sending items that were not mine back and when issuing a return, mercari never takes the sellers side even if you have over 200 successful sales such as myself.Even if there’s photo proof or video proof and obvious they won’t take your side. Customer service? You won’t receive help just wait for the automated systems to kick in and pay you or help you with what you need. As a buyer you can find a lot of cool unique pop culture things and usually get items in a reasonable time and lots of protections so that’s the only prob! Perfect for scammers too mercari is going to run off all there good sellers with there lack of protection for their sellers! So beware buy but don’t sell lol!
Please add a dark mode 5/5
The bright light hurts my eyes when I be on here and dark mode will be so much better on my eyes
great pleace to shop 5/5
especially if you know just what you’re looking for.
Hard to get set up. 2/5
I having trouble. No help that I can find. Still trying. Soon I’ll just delete the account.
Waste of time 1/5
Don’t waste your time here find a better site to buy and sell on. They make you verify your account in every way possible (name,phone number,email, social, photo id, Facebook and facial recognition) then still after using it for months they will lock your account for no reason and won’t message you. Also if you thought you might call the customer service number they don’t answer and just send you to the help center in the app.
Horrible customer service 1/5
By CL McDaniels
They offer no seller protection . Sellers beware
Horrible for sellers 1/5
By catherine hislop
Customers who want to do local pick up (save on shipping) is not allowed as it cuts profit from them. They do not allow you to promoted other shopping apps with your listings; NOT EVEN YOUR INSTAGRAM BUSINESS ACCOUNT; again, because it takes away from them.
Unfortunately, not many shoppers on Mericari for me to not promote my other selling platforms.
No one calls back or responds to emails regarding their guideline defects.
Client messaged me wanting a item ASAP so I offered shipping within 24 hours or local pick up and my account was flagged by admin for it???
With so many reselling programs out here this definitely is not the best. I currently use Facebook market place, poshmark , eBay , and this. I’m removing myself from mercari after this and will be experimenting with the many new platforms that have come out.
Mercari Is Awesome!!! 5/5
By 👑VENUS WELLS👑
Again, Mercari Is Awesome!!!!)
Be CAREFUL!!!! 2/5
By Shon Montgomery MMG
Be aware of scammers and that Mercari will do the bare minimum to help you. Also needs to work on lowering seller fees. Nice place to sell things but has a lot of work to be done. I been selling on here for about 6-7 months and i rate it a 2/5…
Kept canceling account 1/5
They kept canceling my orders and closing my account for “suspicious activity” for no reason. I then I tried using my mother’s account and they closed that one too. The customer service people don’t pick up their phones. Goes straight to voicemail and a “within 48 hour” call back. I am extremely dissatisfied with the service.
Sold out from under me! 1/5
I bought a left AirPods Pro said I they were getting it ready. Two days later got a message that order was canceled and sold to someone else. I thought it was like Etsy NOT ITS !!! Deleting app. Horrible company
Fun & fast 5/5
I really enjoyed using this shopping app
Mercari is a wonderful app 5/5
However, I received an item that smelt so badly like smoke. A rep at Mercari asked me for pics. I said how can you tell if it smells? He said he needed pics anyhow. I send the pictures and guess what Alex said “the pics look fine and I can’t smell them, so...,”. Can you believe this comedy act. Buyers it is prudent to ask Sellers if it comes from a no smoke home. It appears I’m stuck.
Got scammed nothing I could do about it 1/5
I had some fendi Slippers. I shipped them out. Payment withheld because Buyer said “products wasn’t what I described” Ends up blocking me. I don’t get paid, I’m pretty sure he got his money back through the bank. Mericar services is a total disaster.
Needs Landscape Mode 1/5
Until Mercari has an option for landscape viewing instead of just portrait I’m giving this one star rating. It’s ridiculous I can’t use my iPad with keyboard to navigate the app without having to remove the keyboard and turn my iPad the other direction. Makes my $350 keyboard and $1200 iPad handicapped. Come on now Mercari…..you can do better than this.
Great Product!!! 5/5
By Nae Mny
Will shop here again!!!
Address issues 1/5
You can put ur address because they will put an error
Mercari Doesn’t Protect Sellers From Fraudulent Claims 1/5
The title says it all. Mercari doesn’t protect their sellers from fraudulent claims by buyers. All a buyer has to do is lie and claim that their item was damaged, and then they get to keep the item and AND not have to pay for it OR return it. Mercari totally screwed me. Now I don’t have the expensive item I sold or the payment for it. Never, EVER using Mercari again.
Worst customer service ever. It’s nonexistent. I sell high end bags almost for a living. They decline authentic bags just to make 5$ each. Probably because they rarely sell. Seller beware. Use another app.