Mercari: Your Marketplace

Mercari: Your Marketplace

  • Category: Shopping
  • Release Date:
  • Current Version: 6.172.1
  • Adult Rating: 4+
  • Developer: Mercari, Inc.
  • Compatibility: Android
  • Links: Google Play Store
4.84558
4.84558
1,213,744 Ratings
$ 0

Mercari: Your Marketplace App

Mercari is your marketplace. It’s the perfect place to go to declutter or find your new look. Letting go has never felt so good – it’s almost as good as finding your new favorite thing. And we’re here to help. Our team is always trying to find new ways to make exchanging items even easier. This means at-home pickups, same-day delivery, and a curated list of items you’ll love. Say “goodbye” to the things you no longer love, and “hello” to the new you. Selling on Mercari: It’s all from home. - Item sold? Contact your carrier for a home pickup. - Check out Mercari Local in select cities. The day your item is sold, a driver will pick it up and deliver it to the buyer. Listing is easy. - Take a few photos, add a description, and tap “list.” - Listing an item will always be free. We only charge fees when your sale is complete. - Once your ID is verified, you can get paid in minutes with Instant Pay. There are no meetups. - With Mercari, all items ship. You can sell almost anything from the comfort of home. - When you ship with a Mercari label, we’ll email you a printable shipping label when your item sells. Just print it out and drop off your package, or schedule a pickup. Shopping on Mercari: Shop from thousands of popular brands: Nike, Apple, Nintendo, Rae Dunn, Funko, and many more. We also have deals on quirky collectibles and authenticated luxury, all sold by real people like you. When you’ve found that perfect thing, we ask the seller to ship within 3 business days. Say goodbye to your old go-tos, and hello to the new you. We’d love to hear from you. DM us on our Instagram @mercari or tweet @mercari_app. Mercari is available in the US for anyone 18+.

Mercari: Your Marketplace app screenshots

Mercari: Your Marketplace app reviews

  • Don’t sell on here 1/5

    By kapaowhvybwlapxh hala
    I had a package picked up by the wrong carrier. It finally got to the right carrier. UPS told me Mercari put a hold on their investigation and Mercari refuses to help and tells me only UPS can do an investigation. They’re giving me the run around and they are so incredibly unhelpful. They close my requests and do not make an effort to resolve the issue. I’m out the items and the money. DO NOT SHIP ANYTHING FROM THIS APP. And definitely don’t expect help from them if it goes wrong. Garbage company.
  • Um 1/5

    By randall020
    Yeah this app is such a lie lol, it’s not as simple as they make it sound I think this app should honestly shut down instant pay doesn’t even work they force you to do the direct deposit making it sound like it’s a good alternative but you have to wait multiple days in order to receive the money you got for selling something
  • Very poor support 1/5

    By Vatty
    While the sellers and products are good, the app and its support are the absolute worse, virtually nonexistent. I’ve enjoyed being a buyer, but as a seller you will lose out to fees; selling fees and shipping fees will create a net-zero transaction for you. Please list wisely and price aggressively. If a product arrives damaged you must submit a lengthy report including uploading pictures of every angle and surface of the package it arrived in and the contents; uploading 10-12 images takes significant time, and then the report will fail and you must start over. Most recently my account says I am an unregistered user, after two years of use. All my likes/favs are gone and I cannot purchase items. Mercari still sends me notices of items I may be interested in, but no way to purchase. When I attempt to “contact us” I am dragged though FAQ-land before I can create a narrative. I’ve attempted 5 times to submit a request asking why my account is no longer active, but when I submit the report it just says “try again later.” There is no telephone support. There are too many other sites to shop to continue to piddle with this one that doesn’t care about it’s users. My recommendation is to choose another service.
  • Loving this app 5/5

    By Zombiewarden
    So far I’ve bought 3 items from here and so far it’s been an amazing experience. I never feel like oh what if they never bring my items or if getting scammed.
  • Not good for small business! Too many fees! 1/5

    By RLemcke06
    Okay so I own a small business, and heard about this app and decided to give it a try. Here’s what I found out after making my first sale and losing money in the entire process. 1. There are entirely way too many fees. You are literally charged a fee for every single thing. Unless you’re selling something that cost hundreds of dollars, it’s not worth it. 2. When you make a sale… it goes into your “Mercari account” and can be used to purchase something else on Mercari… and if you want to cash the money out to your bank account you can either wait 5 days, or do it instantly for MORE money. Unlike other apps when you make a sale, it goes directly to your account. 3. Expect to lose 25 percent in the total price just in fees alone to get your money. RIDICULOUS!
  • Good for a little money but needs work 2/5

    By Ashley902019
    I have been using this app for a few years and I’ve been making a few sales here and there. I like the reduced fees compared to other apps but where they get you is the shipping cost. Anything 2 pounds and over costs $12 to ship through the post office. This isn’t accurate at all and it is cheaper to go outside this app to ship items. Shipping costs are not accurate and I have seen quite a few pairs of shoes cost $18 to ship. I’ve had a few packages charge me and take away from my earnings. That is not even close to realistic. Unfortunately I’m going to have to delete this app sometime in the beginning of next year. It’s becoming to be a hassle and not worth the little amount of money it brings in. I would be deterred from buying as well due to the shipping costs
  • No customer service 1/5

    By ouitut
    No customer service, no phone number to contact them, they won’t side with buyer for any reason
  • I love this app 5/5

    By KountryKK
    There are really nice people on here.
  • Closed my account for no reason after they stole me and my girlfriends money 1/5

    By fggdhng
    Theives stole my money saying I have multiple accounts calling my lawyer tomorrow unbelievable right around Christmas time when I need the money more than ever
  • Abuses push notifications 3/5

    By Blaekeznar
    The app itself is fine. But I allow notifications as a buyer and seller. The amount of random “you should be buying stuff” notifications is a bit much. Especially when it is the same sound as the notification for an item being sold.
  • IT WAS THE BEST APP BUT NOT ANYMORE 2/5

    By lauodette
    I’ve been using Mercari for about a year now and let me tell you I have over 100 purchase I use it also to sell I was the best app for me personally to buy se one hand or resell but the past month it has just gotten worse and worse, first off if your package takes a long time to update the tracking. Second they have now a new “processing fee” which adds on to the other fee that Mercari already deducts from your sells. Third they almost suspended my account for postage due even tho I used the Mercari labels with the weight they suggest.
  • Too many notifications. 3/5

    By StarmanSuperDeluxe
    I only need notifs for what I am personally buying or selling; I do not need advertisements. Plus the logo looks like Discord’s and is the same color, which is also confusing.
  • Scam 1/5

    By Addison.chloe
    100% do not recommend I bought two thing and one of them hasn’t arrived yet and the other I got totally scammed on. I ordered AirPods Pro and the seller canceled the order and blocked me. They canceled the order and didn’t give money back. I couldn’t talk to them about it because they blocked me. Mercari is a scam and they didn’t help with the issue whats so ever. Very dissatisfied.
  • The seller can send the fake luxury item. 1/5

    By Top Player Ever
    Even in the platform, it is authentic by thirth party with the date code picture/ information. But the seller still can send the fake luxury item with same date code. Because the seller ship directly to the buyer. That’s why more easier for me to sell my luxury pre-own in other platforms (like Tradesy or Poshmark). Because people feel more secure buying form other platforms. The seller send to the company platform and after the company inspect everything. The company platform will send to the buyer.
  • Pay 5/5

    By lisab1121
    You should get pie without gong through hassle
  • There is no Customer Service 1/5

    By pro_bono
    It’s very frustrating when you have a problem. There’s nobody that will help you there is no customer service there is no phone number there’s no person to speak to. I have had issues logging in to the app and no one will help me it’s been five days so far and no one will contact me no one will reboot my account nothing. I am a seller and cannot sell because there s no one at Mercari to help me. I hate this site for s reason!
  • Not good for sellers , Great for buyers 1/5

    By Mr.captinduckfArt
    If you’re looking for an easy scam then this is the place to be. After listing an item I not only had multiple scammers using phishing emails pretending to be mercari support but after it was finally sold mercari decided the product wasn’t authentic EVEN THOUGH IT WAS CURRENTLY IN THE MAIL and closed my account. DO NOT SELL ON THIS APP !!!
  • Mercari is making me crazy! 1/5

    By 57Alexis57
    They forced me into an app. Then I’ve been waiting days for verification! I sent my drivers license and pic! Also I’m verified by email. And I’ve made purchases and now everything is at a halt and they won’t verify me! It’s not hard! I ordered and paid for an item with all the info on my license. WHY IS THIS SO HARD?
  • Mercari 5/5

    By OLIVIA JoY B 8😋
    😍
  • Fraudulent goods 4/5

    By lucyracket
    I purchase almost every day from Mercari. A couple of weeks ago I bought from Rich20 UGG hat and gloves for a total of $53.80. The items came and my daughter said that they were fake. I then checked the seller’s reviews and others verified that this item was fake. Instead of dealing with the seller, Mercari shut my account. I am such a good customer. I want to go to my Ch 7 help line to tell my story. Shame on you Mercari. My # is 631-827-4009. Please reinstate my account.
  • NO HELP 1/5

    By Vannaj23
    Typically I would rate this app 5/5 because it is a great app. But the utter frustration I am feeling with the “help center” is beyond ridiculous. I was scammed out of 81$. I bought a pair of shoes from someone and they sent me two small sticks instead. I gave photo evidence, tracking number evidence, conversation evidence, literally everything, I showed to the “help center” and asked if they could just please send me a refund for this scam because I am not paying 81$ for two sticks. And I have been blatantly ignored, bounced all around, not helped or heard at all. I brought the issue to the help centers attention on November 29 and they FORCED ME to wait until December 2 to re visit the issue. I STILL have not been refunded or helped this is the WORST CUSTOMER SERVICE.
  • BEWARE! They condone counterfeits 1/5

    By uber eats lies
    I complained about a counterfeit jacket I received, never any acknowledgment of what they would do to prevent this in the future. Just processed like any other return. Refund doesn’t come back until seller approves. Shady app trying to grasp at market share.
  • General questions 4/5

    By shamaquan
    1. There should be a way for us to contact support asking general questions 2. There should be a feature where someone can say looking for. (Somewhere where we can state a particular item we’re looking for) 3. Customer service telephone number
  • Great stuff 5/5

    By sherilinda
    I found this site almost as an accident. I have made several purchases and I have not been disappointed. The sellers have been great to deal with. I shot a note to several looking for a size of an item and every one of them sent back a note within an hour. That’s quite impressive given we all have busy lives these days. I now look here before going to eBay or Etsy. The other sites are ok but this site has decent prices and the sellers are every bit as kind and professional as any you can find. Thanks Mercari.
  • Frustrating glitches 5/5

    By Wendal S.
    I’ve been a Mercari seller & buyer for several years. I absolutely love it. However, during the past few months, I’ve been experiencing a lot of problems. I thought it was my new phone, but my other apps are working fine. I’ve deleted it then added app over & over. My screen of listings will freeze and/or I can’t exit out. I have to turn my phone off constantly. Any suggestions on how to improve this issue would be much appreciated.
  • Perfect! 5/5

    By LexKnows!
    It’s just what I needed- it’s perfect!
  • Horrible customer service 1/5

    By BigEeeasy
    My account was closed because they claimed I have multiple accounts even though I don’t. Their terms of service says that multiple people in a household can have accounts, yet for some reason they refuse to acknowledge that my wife and I have separate accounts, even after we did the ID verification. But the real kicker is that if they close your account after you’ve received money from a sale, they keep the money. Yes you read that right. Their terms of service says they MIGHT release the funds after 180 days but their terms give them the right to keep all of it if they claim it. It’s a legalized scam. There are much better apps out there so skip this one.
  • be careful 1/5

    By likeittttttt72
    mercari itself stole money from my credits that i made from selling my items :-)
  • Awesome! 5/5

    By MasterShadowYT
    This app is amazing! The only cons i had with the app is that there is a price limit of 2000 but other than that its great! people are super kind and some people have replied in a matter of seconds!
  • Horrible customer service! 1/5

    By Snowman5134
    Mercari charged my account for an item that I did not receive. I instead received an item of lesser value and asked for a refund. They completed the transaction without my approval AFTER I contacted them asking for a refund and letting them know I received the wrong item. They then denied my request for a refund unless I returned the item of lesser value. I did not want to go to the hassle and said they could charge me for the lesser valued item but again, they refused bc they had already completed the transaction. I then continued to received harassing emails for almost 3 weeks, threatening to suspend my account if I disputed the charges with my bank! I would never recommend this account and will share this story along with all of the conversations had. The 1888 number does not return calls and no one reaches out! Be careful using this app!
  • Contact 5/5

    By cww73
    The only problem I have with mercari is there is no contact phone number to call if I need to talk to someone that’s why I canceled one of my orders today.
  • I’m a frequent buyer 5/5

    By Stemwinder3
    As a committed “searcher” of a wide range of items and a very frequent buyer, I wanted to let the world know what an easy process it has been. Anytime I needed help to figure out how to do something, the sellers themselves have been so helpful and the Mercari app has been very useful with its instructions, with real people stepping in for the rare situation not already covered in their guidelines. The items I’ve purchased have been as described and in the great majority of my purchases I have been very pleased. I really like Mercari and will continue to use it.
  • Laptop 5/5

    By American Trade House
    I’m satisfied about the product and it’s packing too
  • Poor Excuse of an App 1/5

    By EmpressofVolcanoIsland
    They ban people for no reason. I don’t recommend this.
  • Great and useful app with annoying notifications 3/5

    By quentinh319
    I can find great deals and items are easy to search for, plus it’s easy for buyers and sellers to get their items to each other. My gripes are it the app always showing I have a notification on the app icon on Home Screen, that ugly red unread message notification, when it’s more just wanting me to open the app not something I need to respond to. And the notifications are so annoying, it’s marketing copy with emojis that looks like a 19 year old girl wrote it.
  • Seller fees are trash …omg 1/5

    By barl buckets
    Seller fees are the worst
  • Terrible customer service 1/5

    By ihateapbio
    I normally don’t leave reviews for apps because most issues don’t bother me but this was a whole different experience. My account was hacked and it took two whole days for them to reinstate my original email address (hacker changed pw and email address). TWO WHOLE DAYS. I had to follow up multiple times to finally get control of my account again. And I’m not even sure which information has been leaked. It’s been incredibly frustrating and disappointing that I have to be the one to reach out to Mercari to dig for answers rather them helping me figure out the next steps to protect my information. You would think given the urgency of the issue, they’d be much more responsive and helpful, but no. Honestly, given the terrible customer service, it’s really not worth using this app to sell and buy. Especially when my financial information is linked to the app, I’d rather work with a company that is prompt about protecting that information. I learned that Mercari really doesn’t care about customers and security through this whole mess. After I deal with the aftermath of being hacked, I’m planning to delete my account and won’t be looking back.
  • Best selling app by far 5/5

    By Breezindatrapp
    simple and easy. Every person i’ve bought from us super nice and i trust the app 100%. Looking to sell ? This is the app for you.
  • Scam 1/5

    By Dalla style
    Minutes after completing a sale, the app bans my account that I’ve had since 2017. I contact support 3 times asking what’s going on, and their response is,”your account has been terminated and is ineligible for reinstatement.” I keep asking why my account has been banned and support just closes all tickets and refuse to provide a reason. This app will ban you as a loyal customer for no apparent reason and hold your sales hostage. Help center is very unhelpful and dismissive of users. Full on scam and I don’t know why they’re allowed to stay on the store.
  • Favorite Selling App so far 5/5

    By sellysellsseashells
    I sell on most platforms and though Mercari is one that has higher fees on items that sell but items are promoted well.
  • THEYRE GREAT..... UNTIL THEYRE NOT. 1/5

    By MadisonisGREAT2000
    Honestly the situation I was put in was pretty stupid. I’ll break it down, I saw a pair of shoes for my boyfriend. I ordered the pair of shoes. I looked on stock x to see what they were after I ordered them, saw them almost 100 dollars cheaper than what I paid. Bought those instead, requested a cancellation on the shoes on the app. I heard back nothing for hours, and I got a notification saying that the seller had shipped the shoes. I was kinda like bruh but it wasn’t that big of deal. I contacted support and throughout the whole time I asked questions they assured me I’d be able to get my money back and they’d send a return label address. Item gets here, I tell them I’ve received it because they said I had to get the item for them to print one off, nothing in response. But their return policy is time sensitive right?!?? Finally got a response that the claim has been denied, there has to be something wrong with the item. But if I asked for a return before the item even SHIPPED out it should happen regardless of the condition on the item. Honestly the whole customer service support team is a joke, so is the refund process. Now I have to resell the shoes on this app again. It’s like a stupid Pyramid scheme. I’m over it
  • I wish I can rate a 0 1/5

    By sxyvjhre
    This app accused me of have multiple accounts. They want to delete my account once I sold an item. Then once the item was sold and got delivered to the buyer they want to cancel my transaction.
  • Awesome company 5/5

    By Johnboy040
    It a great way to look for the items that you are looking for at a great price
  • Mercari 4/5

    By pedro mom
    It’s ok just want my refund back from a order I never got plus got charge twice by this seller this company said they will help me and refund me but we’re is it!The order was from Jordan Harris and it was for a Michael Kors handbag still waiting for my answer when I’m gonna get my money please get back to me!!
  • Refusal to accept Return 1/5

    By Brah du bom
    I received a pair of Jordans in terrible condition. The seller’s images were the same pair, but before he wore them multiple times. I even filed my return request 10 minutes after I received the pair in the mail. They would not allow me to return the Jordan’s. Their Support Team is extremely difficult to work with.
  • Fix your delivered status 1/5

    By jordanhandy
    Your delivered status changes 4-5 hours after the true time of the item being delivered. Therefore you’re not living up to the 3 day window. It’s more of a 3.5 day window for buyers.
  • Mercari 3/5

    By Petesubsea
    I wish they took less “commission” on sales. For example if you are selling an item for $10 you actually only get paid around $2-$3 in the end.
  • Literally scummy tactics 1/5

    By MysticalVx
    You sell a product for 150 u get 110.. HUH? Why’s an app taking 40% of a cut when you’re already selling user data and making a profit as is. Unacceptable, Better of going to eBay were privacy and making the most money is a priority
  • Susan Morales 5/5

    By smm7282
    I’ve shopped and sold items on Mercari since 2016 and I still love this app today. I love all the great deals I’ve gotten and look forward to getting more. I recommend Mercari to everyone and am thankful to have found it.