Worst App Ever Created 1/5
You can no longer upload a card. Why? You have use either masterpass (which isnt accepting new users at this time), Two other options that some people dont have or the wallet which automatically takes money out of your account whenever it drops below the mandatory minimum of $25.
Not to mention the app's loading capabilities are horrible. It never remembers my login and it makes me jump through hoops to assign a new car.
Just make the app able to accept credit/debit and fix the database issues.
Great, but needs watch support 5/5
By Lazy IT guy
Great app. Does exactly what I need it to do. One huge missing feature is lack of Apple Watch app. Would be great for us LTE Watch users who may go out without a phone on us
WILL GET TICKETS!!! DO NOT USE!!! 1/5
The app itself works well but the Philadelphia Parking Authority doesn’t look at the app at all. Have used it 3 times and gotten 3 tickets that I have had to dispute. Not worth the 2 minutes savings.. go use the meter instead!!!
Very Useful, but needs work 4/5
Does not show any parking history, or payment history. Please update.
I need to see more history 4/5
I’m disputing tickets from 2019 and can’t see all my parking history! Help!
Need an upgrade 2/5
They just take your money even though you’ve already received a ticket. The app suddenly has no way of displaying that someone has already have a ticket while you’re still paying on the app.
Only 2 stars because they do respond and I haven’t had issues until now
They got me a ticket... 1/5
My first time using this app and I got a ticket! I paid with pay pal and 30 Min later I went to check and o head a 36 dollar ticket in my windshield! I did everything necessary to pay , tapped the pay tab several time and nothing finally it seemed like it went thru. 30 minutes later I had a ticket on my windshield!
Terrible app never can find the parking zone for the meters smfh
High transaction fee 1/5
There’s a fixed fee for each transaction making short term parking extremely expensive.
TRASH SCAMMER 1/5
By moon from Philly
I GOT SCAMMED so What Was I pay for my meter app in DC Doe the Max’s time 3 hours But when I come back to stop it at 1 hour It’s won’t let me stop this is a scam App and TRASH DONT ever do it In DC THIS APP IS NOT TRUST ABLE Also I use this app In PA And it would let me stop
Please fix history and text notifications 3/5
I just used the app for a parking session and I wasn’t notified that my time was up so I got a ticket. Just went to settings to enable text notifications but when I exit the page and go back my changes ARE NOT SAVED.
Also my history is not showing up.
I called and they said to delete and reinstall the app. I did this but the new app still has same issues.
App is failing 1/5
The last 2 times I have used the app it doesn’t work. Please fix. I had to open a new account with new email and then today it couldn’t complete the session. Needs a lot of work
When extending parking the app switches to the default vehicle. This of course results in a ticket. Reaching out to customer support got essentially a “too bad” response.
Failed to function as expected horrible customer service 1/5
The app failed to notify me at the appropriate time that my meter was about to expire. I verified my setting were correct and it was set up to notify me in the app and through email. The time my parking expired was 1:21 and it was supposed to notify me 15 minutes prior to that. I received the email at 1:15, but only gave me six minutes notice. In addition the app itself never notified me. I had my phone in front of me on a table and no notification came through. When I decided to go to the app to see how much time is remaining is simply said no activity. There was nothing that said your recent parking expired there was no way for me to view my history, which was a glitch in the app. The way the app was formatted on the screen of my phone was faulty. If after manually closing the app it worked...for a while. The menu at the top of the app was cut off on my phone and I couldn’t use it. As a result I received a parking ticket because I was nine minutes late getting back to my car. The app did not notify me and that when I looked at the app it didn’t say anything about my recent activity so I could determine how much time was left or if my time was in fact, up. I sent a message to customer service through the app and over a week later I got a response which referred me to their terms and conditions and essentially told me that they’re not responsible for their app working as intended.
App error 2/5
Very convenient however the app doesn’t work properly. After you stop the stop option the meter keeps running.
3 tickets in 2 days 1/5
By CharDee MacDennis
I once rated this app 5 stars... now it’s a 1 (i’d give it a zero if I could). The app has STOPPED sending notifications. And yes my settings are correct. So now, i have received $75 in tickets in 2 days. Horrible!
Forty percent charge!!! 1/5
I started to use this app and was shocked at the forty percent premium the app charged. Are you kidding? I may use the app if I don’t have any cash on hand but until you stop your confiscatory charges I will still have a reservoir of change somewhere in my car. Why so greedy?
Works well sometimes 3/5
I have used the app 6 times. Four times all was smooth. Twice got parking violations while under meterUP payment. Doubt I’ll keep using the app
Some suggestions 4/5
Would appreciate if the app asked you to confirm the car as one more step, as this is the information PPA uses. It’s easy to mindlessly pay in the app without realizing you’re not in your usual car and get a ticket that way. I think one extra click would be better than accidentally forgetting!
Allows a stop time 5/5
I love that you can choose an amount of time to park, and should you return to your car early, you can end your session and get a little money back.
We used this today but we got a ticket!
Great Park App 5/5
This is the best parking app I’ve ever used. Lightning fast and easy as pie. I love it!
Got a ticket due to a glitch — thanks a lot! 1/5
I live in Philadelphia as a student and use this app often when I am in Center City or Manayunk, usually without fail. Until today, it would’ve been a 5-star app; but apparently one small error the app made is now going to cost me $36, which I can’t afford to be dishing out when I was in belief that I had paid for my parking. The app asked for my authorization for Apple Pay and had seemingly gone through, only for me to come and find a ticket on my windshield. There is not a single record, in my emails or within the app, of the transaction that I had authorized with my fingerprint and now I owe the city money for a ticket that should have never been issued.
What a convenience. Ditch all those quarters! 5/5
I love how easy and fast it is. And I only pay for the time I use, can estimate on the late side.
Got a ticket 1/5
Paid for parking but ended up getting a ticket anyway.
Very convenient 5/5
I’ve used this app twice in the last week and I love it. It’s so convenient, especially when I don’t have any change.
Good day 5/5
Wolf man 5/5
Love it, convenient and easy and takes the hassle out of parking, when you find a spot!
Up charge scam 1/5
The fact that the company who owns this app (wether it’s the ppa or the city of Philadelphia Idk) double and TRIPLE charge people if you need more time on the meter is disgusting. I understand it being a little more expensive for the “convenience “ but you should be ashamed of yourselves. Working around the Penn area is I’m possible to park and you price gouge people who are just trying to make it to work. You can use the excuse that you do it so other people can park but I call bullsh**. You do it because people sometimes have no other option than to pay your outrageous fees. I avoid using this app whenever I can but days like today when I have to use it leaves me feeling so ripped off.
Great app overall 4/5
By Valentin G
While I do like the app (very convenient), I couldn’t give it 5 stars as after their update, you cannot see past seasons unless you start a new parking session???? Basically, you canny see what you’ve paid unless you pay more. That’s just wrong logic. I should be able to see my history without “paying” for it. Also, you still get notifications that your session is about to expire even if you stopped the session.
Great App 5/5
By Like free birds
Love it. Can add time passed the max marked in the street from wherever you are.
This app makes everything happen!!
By Cancel a Transaction
You should be able to cancel a transaction within 1 minuet and not be charged.
Very nice! Does the job! 5/5
I use this exclusively for parking in the city. Maybe use once a week! Lived in city my whole life had a car for a year very nice.
The app works all the time. Have not gotten a ticket and finding my kiosk is easy!!!
I keep getting logged out. But to dispute a ticket is easier. 5/5
You guys keep logging me out! That’s annoying especially as I’m in a hurry oftentimes and don’t have time to be messing around with an app which is suddenly not recognizing a password that I’ve forgotten—because you now have this “foolproof” fingerprint scan!!!
Please do something with that!
On the brighter side, I KNEW my ticket was unjust. I simply took the ticket they had cited me for, and screen snapped the times in which I was covered by meter up. When the courts asked for proof to cite in contesting the ticket, it was easy to use the screen cap to justify my issue. So while i didn’t at all care for getting ticketed while I was under that halo of protection from y’all, I got justice after several months of waiting for it to process.
—But right now, for instance I can’t even log into my account once I paid, and now can’t issue a STOP payment on it when I get outta the parking space. (I was sent a confirmation email about a successful payment.) So one of the best features on it (being able to not pay for time you don’t use!) is disabled—strictly because you guys just somehow kicked me off of the thing. Ugh.
It costs a little more than paying with quarters but is well worth the convenience. I love this app.
Works well. Make sure you put the right license plate number in 5/5
App works well for me after a tough start. I was getting tickets while using the app and it turns out, after three tickets and a week of trying to figure out why, I discovered I had put the wrong license plate number in by one number. Double check you enter your info right!
Time saver 5/5
Love this app!
It’s ok 3/5
There’s days when the app will give you trouble, won’t except payment or will forget all your “favorite” locations when you go to park. But generally it works (minus all the new pop ups they have alerting you of parking zones and hours that aren’t normally applicable to the zone your parking in).
Biggest rip off is that it costs you more money to use the app than it would to use the actual kiosk. It’s the credit charging fee- which I’m sure they could get waved if they spoke to the credit card companies.
Overall, it’s worth the download especially because when it rains the kiosks only take credit cards and reject all cash. There’s also times when the kiosks are down completely and the app is the only way to park or you’ll get a ticket from one of the PPA stalking your car to write a ticket the very minute your meter expires even though they’re supposed to wait 2-5 minutes depending on the zone.
Glitches cost you $$$ in parking tickets 1/5
Have received multiple tickets as a result of glitches.
Update system 1/5
By Ny styles
I have gotten 4 tickets with this app. Extremely frustrated. It’s not as convenient as it should be. Pls fix it.
Difficult to prove you paid after receiving a ticket 1/5
Works great until you get a ticket. Paid using the app, got a ticket, contested and was told i need to show proof. Took screen shots of my parking session from the history. However this information fails to include the license number. Okay. Contact meter up, they send you to park mobile to login in online and view your history, but this is a different site and when you login it shows no history. It’s a rip off, no way to prove you paid in a way to satisfy the city. PPA continues to win. Paid 12 to park plus the ticket fee almost $50 dollars for 2hrs. Unacceptable and intentional way to make more money off paying customers.
I got a ticket bc for some reason the app failed to work. I called and called, as I’ve used the app so many times and was sure they could at least see the attempt and help me in some way. Nope, they could not have cared less. I lost the 6 bucks for parking and got a ticket. BS.
I was just contacted to say “contact meter up I’m sure they can help you.” An email I can’t reply to no less, and as I mentioned I already did and they did nothing. When the app works it’s great, but if it doesn’t just one time you’re going to get a ticket and they will say that’s your problem not theirs. It is unreliable and they do not back up their app by rectifying when the app has a glitch. Be careful out there y’all!!!
So correct 5/5
very comfortably!) thx)))
What a Hassle! 1/5
Using the app seemed simple enough - enter the zone, enter the duration, click pay and done. But, as does happen, I received a parking violation (I can maybe chalk that up to first time use). Okay - should be just as easy to file a dispute from the app - right? NOT!!!
The app’s ‘process’ (and it is a process) to dispute a traffic violation is extremely limited, immediately pushing you off into the City Parking Authority’s process (that’s always fun).
The links to file a claim in the app are difficult to find (found them in FAQ - so apparently I’m not the first one to ask).
Once arriving at the linked website it is practically impossible to use from an iphone. You are connected to a ‘full size’ website, with tiny fields to complete that spill off the screen on either side.
Receipts (evidence to support a dispute) are not convenient attachments, so iPhone screenshots are easy enough to produce but are png files by default. The claim process requires pdf or jpg files. Thus, a number of additional conversion steps are foisted upon you for that.
Ended up switching to the Mac, registering with their provider - ParkMobile (who are they and why do I need to work with them?), converting the screenshots and receipt files to PDFs, and then filed a claim directly with the Philadelphia Parking Authority - which, as one might imagine, was a wonderfully bureaucratic nightmarish process.
I would have thought MeterUP would have taken the burden and complexity for issues like this out of the equation - somehow. Apparently, this what you get when tech meets city government.
At this moment, I’m not certain why I should be using this app since it is so much more hassle (and potentially more costly) than promised.
Confusing, Clunky, Not Intuitive 2/5
Amateurish but ultimately effective...
I really like this app I can see that they did a lot off detailed work on this app. at first I didn’t think it was really going to work I put it to the test when I was at the hospital with the birth of my grandson at a center city hospital where parking is very costly! So I put in a few coins knowing my time was limited so I took down the codes that’s on the machine and when I knew my time was up I told my daughter I’m going to give this a try but I told her I bet when I get to my car i’m going to have ticket. I left the hospital and walked up to my car and to my surprise no ticket!!! sweet!! I been using this app every since. it will only charge you for the time used. nice addition I do have one problem I don’t like is the FEE!!! really...🤨
Easy to use 5/5
Very user Friendly
By not a techie(2)