Works well sometimes 3/5
I have used the app 6 times. Four times all was smooth. Twice got parking violations while under meterUP payment. Doubt I’ll keep using the app
Some suggestions 4/5
Would appreciate if the app asked you to confirm the car as one more step, as this is the information PPA uses. It’s easy to mindlessly pay in the app without realizing you’re not in your usual car and get a ticket that way. I think one extra click would be better than accidentally forgetting!
Allows a stop time 5/5
I love that you can choose an amount of time to park, and should you return to your car early, you can end your session and get a little money back.
We used this today but we got a ticket!
Great Park App 5/5
This is the best parking app I’ve ever used. Lightning fast and easy as pie. I love it!
Got a ticket due to a glitch — thanks a lot! 1/5
I live in Philadelphia as a student and use this app often when I am in Center City or Manayunk, usually without fail. Until today, it would’ve been a 5-star app; but apparently one small error the app made is now going to cost me $36, which I can’t afford to be dishing out when I was in belief that I had paid for my parking. The app asked for my authorization for Apple Pay and had seemingly gone through, only for me to come and find a ticket on my windshield. There is not a single record, in my emails or within the app, of the transaction that I had authorized with my fingerprint and now I owe the city money for a ticket that should have never been issued.
What a convenience. Ditch all those quarters! 5/5
I love how easy and fast it is. And I only pay for the time I use, can estimate on the late side.
Got a ticket 1/5
Paid for parking but ended up getting a ticket anyway.
Recently Untrustworthy 2/5
I’ve used the app for a few months and it’s been convenient but I just got ticketed friday AND monday when I was paid through the app. If I get another ticket, I’ll discontinue use because I already have to pay a fee to use the app and now I’m having to contest tickets and waste my time.
Very convenient 5/5
I’ve used this app twice in the last week and I love it. It’s so convenient, especially when I don’t have any change.
Good day 5/5
Wolf man 5/5
Love it, convenient and easy and takes the hassle out of parking, when you find a spot!
Up charge scam 1/5
The fact that the company who owns this app (wether it’s the ppa or the city of Philadelphia Idk) double and TRIPLE charge people if you need more time on the meter is disgusting. I understand it being a little more expensive for the “convenience “ but you should be ashamed of yourselves. Working around the Penn area is I’m possible to park and you price gouge people who are just trying to make it to work. You can use the excuse that you do it so other people can park but I call bullsh**. You do it because people sometimes have no other option than to pay your outrageous fees. I avoid using this app whenever I can but days like today when I have to use it leaves me feeling so ripped off.
Great app overall 4/5
By Valentin G
While I do like the app (very convenient), I couldn’t give it 5 stars as after their update, you cannot see past seasons unless you start a new parking session???? Basically, you canny see what you’ve paid unless you pay more. That’s just wrong logic. I should be able to see my history without “paying” for it. Also, you still get notifications that your session is about to expire even if you stopped the session.
Great App 5/5
By Like free birds
Love it. Can add time passed the max marked in the street from wherever you are.
This app makes everything happen!!
By Cancel a Transaction
You should be able to cancel a transaction within 1 minuet and not be charged.
Very nice! Does the job! 5/5
I use this exclusively for parking in the city. Maybe use once a week! Lived in city my whole life had a car for a year very nice.
The app works all the time. Have not gotten a ticket and finding my kiosk is easy!!!
I keep getting logged out. But to dispute a ticket is easier. 5/5
You guys keep logging me out! That’s annoying especially as I’m in a hurry oftentimes and don’t have time to be messing around with an app which is suddenly not recognizing a password that I’ve forgotten—because you now have this “foolproof” fingerprint scan!!!
Please do something with that!
On the brighter side, I KNEW my ticket was unjust. I simply took the ticket they had cited me for, and screen snapped the times in which I was covered by meter up. When the courts asked for proof to cite in contesting the ticket, it was easy to use the screen cap to justify my issue. So while i didn’t at all care for getting ticketed while I was under that halo of protection from y’all, I got justice after several months of waiting for it to process.
—But right now, for instance I can’t even log into my account once I paid, and now can’t issue a STOP payment on it when I get outta the parking space. (I was sent a confirmation email about a successful payment.) So one of the best features on it (being able to not pay for time you don’t use!) is disabled—strictly because you guys just somehow kicked me off of the thing. Ugh.
It costs a little more than paying with quarters but is well worth the convenience. I love this app.
Works well. Make sure you put the right license plate number in 5/5
App works well for me after a tough start. I was getting tickets while using the app and it turns out, after three tickets and a week of trying to figure out why, I discovered I had put the wrong license plate number in by one number. Double check you enter your info right!
Time saver 5/5
Love this app!
It’s ok 3/5
There’s days when the app will give you trouble, won’t except payment or will forget all your “favorite” locations when you go to park. But generally it works (minus all the new pop ups they have alerting you of parking zones and hours that aren’t normally applicable to the zone your parking in).
Biggest rip off is that it costs you more money to use the app than it would to use the actual kiosk. It’s the credit charging fee- which I’m sure they could get waved if they spoke to the credit card companies.
Overall, it’s worth the download especially because when it rains the kiosks only take credit cards and reject all cash. There’s also times when the kiosks are down completely and the app is the only way to park or you’ll get a ticket from one of the PPA stalking your car to write a ticket the very minute your meter expires even though they’re supposed to wait 2-5 minutes depending on the zone.
Glitches cost you $$$ in parking tickets 1/5
Have received multiple tickets as a result of glitches.
Update system 1/5
By Ny styles
I have gotten 4 tickets with this app. Extremely frustrated. It’s not as convenient as it should be. Pls fix it.
Difficult to prove you paid after receiving a ticket 1/5
Works great until you get a ticket. Paid using the app, got a ticket, contested and was told i need to show proof. Took screen shots of my parking session from the history. However this information fails to include the license number. Okay. Contact meter up, they send you to park mobile to login in online and view your history, but this is a different site and when you login it shows no history. It’s a rip off, no way to prove you paid in a way to satisfy the city. PPA continues to win. Paid 12 to park plus the ticket fee almost $50 dollars for 2hrs. Unacceptable and intentional way to make more money off paying customers.
I got a ticket bc for some reason the app failed to work. I called and called, as I’ve used the app so many times and was sure they could at least see the attempt and help me in some way. Nope, they could not have cared less. I lost the 6 bucks for parking and got a ticket. BS.
I was just contacted to say “contact meter up I’m sure they can help you.” An email I can’t reply to no less, and as I mentioned I already did and they did nothing. When the app works it’s great, but if it doesn’t just one time you’re going to get a ticket and they will say that’s your problem not theirs. It is unreliable and they do not back up their app by rectifying when the app has a glitch. Be careful out there y’all!!!
So correct 5/5
very comfortably!) thx)))
What a Hassle! 1/5
Using the app seemed simple enough - enter the zone, enter the duration, click pay and done. But, as does happen, I received a parking violation (I can maybe chalk that up to first time use). Okay - should be just as easy to file a dispute from the app - right? NOT!!!
The app’s ‘process’ (and it is a process) to dispute a traffic violation is extremely limited, immediately pushing you off into the City Parking Authority’s process (that’s always fun).
The links to file a claim in the app are difficult to find (found them in FAQ - so apparently I’m not the first one to ask).
Once arriving at the linked website it is practically impossible to use from an iphone. You are connected to a ‘full size’ website, with tiny fields to complete that spill off the screen on either side.
Receipts (evidence to support a dispute) are not convenient attachments, so iPhone screenshots are easy enough to produce but are png files by default. The claim process requires pdf or jpg files. Thus, a number of additional conversion steps are foisted upon you for that.
Ended up switching to the Mac, registering with their provider - ParkMobile (who are they and why do I need to work with them?), converting the screenshots and receipt files to PDFs, and then filed a claim directly with the Philadelphia Parking Authority - which, as one might imagine, was a wonderfully bureaucratic nightmarish process.
I would have thought MeterUP would have taken the burden and complexity for issues like this out of the equation - somehow. Apparently, this what you get when tech meets city government.
At this moment, I’m not certain why I should be using this app since it is so much more hassle (and potentially more costly) than promised.
Confusing, Clunky, Not Intuitive 2/5
Amateurish but ultimately effective...
I really like this app I can see that they did a lot off detailed work on this app. at first I didn’t think it was really going to work I put it to the test when I was at the hospital with the birth of my grandson at a center city hospital where parking is very costly! So I put in a few coins knowing my time was limited so I took down the codes that’s on the machine and when I knew my time was up I told my daughter I’m going to give this a try but I told her I bet when I get to my car i’m going to have ticket. I left the hospital and walked up to my car and to my surprise no ticket!!! sweet!! I been using this app every since. it will only charge you for the time used. nice addition I do have one problem I don’t like is the FEE!!! really...🤨
Easy to use 5/5
Very user Friendly
By not a techie(2)
I just got a ticket! 1/5
By ripped off in philly
We paid for 2 hours 45 minutes at 5:15 PM
The city of Philadelphia then issued us an “expired meter” ticket at 6 PM.
Doesn’t save your payment method 3/5
By Johnny Drugs
For some reason, the payment method needs to be input repeatedly- not every time, but most of the time. Very frustrating
Too long to set up quickly 5/5
Too long to set up quickly for an appointment
Rip off 1/5
Paid for parking with the app as I was leaving my car (read the kiosk number from the sign posted above). I happened to see police notices taped over the kiosk payment area restricting parking. Called customer service and told no way to get refund for my payment even though I had to move my car and pay to park elsewhere. Would give negative stars if possible.
Setup issue 2/5
Had to add my cc 3 times to get it correct. I can only assume I had some data entry error, but could not view or edit the card. Also since I was recreating the same card, the reference of the last 4 numbers is the same. Typo is a common failure, should be less painful to address
WILL GET TICKETS!!! DO NOT USE!!! 1/5
The app itself works well but the Philadelphia Parking Authority doesn’t look at the app at all. Have used it 3 times and gotten 3 tickets that I have had to dispute. Not worth the 2 minutes savings.. go use the meter instead!!!
About time PPA 5/5
By About time PPA
Extremely convenient.. I love it 🥰
I love this application this is so easy I love the fact I don’t have to look for quarter no more or my credit card
This App Gets Worse and Worse 2/5
I like the idea of using an app to pay for parking but these developers are the worst. I used it on Wednesday then tried again on Friday and all my info was gone. I wasted 10 minutes trying to set things up again and finally realized the app had randomly signed me out. It didn’t ask me to sign in the way a normal app would. I was late for an appointment and ended up just paying on the street
WHERE HAVE YOU BEEN ALL OF MY ‘DRIVING’ LIFE⁉️💸 5/5
This is a GREAT way to save money & time! This app alleviates my anxiety of getting a $35.00 parking ticket and I no longer have to run back to my vehicle like a maniac 🤪 to deposit money in a kiosk that ‘might’ be accepting cash that day‼️😒🤷🏽♀️
This app adds up in my favor...everytime‼️💰👍🏽
Full of bugs that cost you money 2/5
DONT RELY ON THIS APP. The concept of this app is great, but the implementation is full of bugs and those bugs may cost you money.
My buddy took me to Philly and used this app to put money on the meter so that it would notify him when time was almost up. His phone was on and operational the entire time because he was looking up where to get food right before it expired; he revived no notifications from the app about the meter expiring.
Later the same day he tried to pay for parking in a different zone: he set the time and tapped to pay and put it in his phone and put it out of his mind. He goes to check how much time is left ~20 min later and sees that his payment didn't seem to register and the app has no record of the activity. Now he has over $70 in traffic tickets.
Save yourself the money - just use the kiosk.
20th and JFK BLVD. PHILA. 4/5
After trying times to use the credit card reader on the city’s parking kiosk, I downloaded this parking app. The darn thing works. Now I can park without a ticket. Yay!!
Get over by hospital 2/5
This app doesn’t let you do a 2nd set of hrs so if your not close to the meter after the 1st 2hrs you will get a ticket if you don’t physically put quarters in..
Double and triple charge for no reason 1/5
Good for one use per parking instance. If you have to extend the meter, this app, for absolutely greed-only reasons, charges double and then triple the charge compared to just going to the meter. 👎👎👎👎👎👎👎👎
Works great 5/5
In Philadelphia. Works perfect.
Can’t pay 1/5
This app doesn’t accept debit cards. Not convenient as of now.