Soooo bad it hurts 1/5
By Freezala
Did our taxes and fares go to pay for creating an app this awful? Or is it that no money was exchanged?
Makes me want to cry.
Why?
I mean. Seriously. New York should have a world class train app, not a third grade mess.
It’s embarrassing when people visit from other civilized nations and this is the app for our NY trains. Ugh.
Only show schedule from midnight 1/5
By Patrick2005
So disappointing. Pls fix the bug!
Buggy and unreliable 2/5
By Niccimo
This app was buggy to begin with, crashing sometimes and freezing and saying I wasn’t connected to the internet even though my WiFi connection is strong... but now?! The app doesn’t work 75% of the time, crashes constantly, and it like to only show me train times for midnight rather than my current time. Just now, the app told me that my 8:40 train, which is 10min late right now, has an eta of 12:47pm. Like, WHAT?! Yeah, why am I using this MTA failure of an app again?
Needs Work 1/5
By TakeAHike99
This app often fails to display a requested schedule. Make sure you carry a paper copy of the schedule.
Update broke the app 1/5
By Davidiling
Only good thing about this app is instantly show current train schedules for your saved line, but that is not the case any more the app only load all time from midnight! What a crappy job, and poorest release!!!
Crap 1/5
By MM6000and50
Symptomatic of MTA’s inability to provide a 21st century level of service this app is useless by virtue of the fact that on occasion the platform noted for departure is incorrect. This particular piece of information happens to be key if, like most commuters, you are timing your travel to the station to roughly coincide with the departure of your train. Even in the event that you are not doing this, arriving early to validate the information provided within the app defeats the purpose of it wholly. I strongly urge the MTA to re-evaluate how it conducts its business more broadly and to secure software developers that actually understand how to code.
One of the most useless unstable apps 1/5
By LustHope
Provides incorrect, outdated information, full of bugs, crashes constantly.
App is not showing correct info anymore 1/5
By phormyka
App not working properly since the latest update...
Latest Update broke the app 1/5
By Miels Deals
My assumption is that they didn’t test the update before releasing it because now not only does it not show train times for the time you’re searching for but it also shows the incorrect ETA on just about everything
Wrong info displayed 1/5
By blackmirrorXTR
Since the latest update, the wrong gate information is displayed. This had never happened before, and is extremely bad since now i know I’m at risk of taking the wrong train and I’ve pretty much lost my faith in the app.
Do not update 1/5
By Jhelpme
New update screwed up the time listing, does not start at next train
Last update broke the app 1/5
By Lamelizard101
Last update broke the app. No longer loads the train times for the current day. Useless until it’s fixed.
New version is TERRIBLE 1/5
By dmcohen
New version does NOT work properly. Terrible vapor ware. Bring back the prior version!
Latest version released broke the schedule of times 1/5
By Richbrink
Latest version broke the schedule of times doesn’t start the list at the current time.
So if it is 5pm it shows trains at 12pm which already departed. You have to keep scrolling down pressing more options to get to the correct stuff.
Bad update 1/5
By Beautiful921
Most recent update messed things up. It now only shows me past trains not trains that will be arriving soon which is useless.
Bug gives wrong schedules 2/5
By AlyCat09
On the new haven line if you search for a train with destination Grand Central in “search for upcoming trips” instead of using a favorite stores route the train schedule provided gives different times. Really unhelpful when planning a commute.
Not even accurate 1/5
By Lyfe84x
HORRIBLE! the times are not accurate at all and that has caused me so many unnecessary issues. What else can you expect with anything associated with the MTA?!
Major bug 2/5
By Thetruth38384747474
For the past two months when I try to purchase tickets I get a message saying I need to update the app even though I have the latest version. I’ve tried deleting and re-installing but no luck. I’m not sure how to report the bug.
Ok, but improvements needed 2/5
By andreap333
While the app serves the basic purpose of finding train times, it could use a lot of work. I find that the app rarely reflects accurate delay times. In addition, trains are no longer listed after their scheduled departure time, making it impossible to look at status of the train while you are onboard or if you are trying to pick someone up (I would suggest showing arrival times).
The app lets select your home and destination station to easily search for trains without having to re-select these every time (helpful). However, this feature only works if you are looking for trains in the next few hours. If you want to search for a train for later in the day or the next day you are not able to select your saved stations. If you search for trains in the future (for example, the next day) there is a flaw which only shows trains after the time you select. So if you are searching for trains that depart at around 6, a 5:59 train would not appear on the list, but a 6:59 train would.
Doesn’t show enough train times 2/5
By christiroxs9
I figured if I add something to my ‘Favorites’ there would be less work. But it’s more work because the 'Favorites' only show about 6 train times and departure time cannot be changed when I’m on one of my 'Favorites' train path. It gets irritating when I’m checking train times at night so that I can find a morning train but can’t even access it through my 'Favorites’ because there aren’t enough train times and the departure time can’t be changed to what it is currently. I then have to type in the origin and destination again. What’s the point of favorites then? I give it two stars because it at least shows accurate times and delays.
This app works great 5/5
By Bill Pants
I don’t get the low ratings. Maybe it could be combined with the ticketing app but it is very useful
Never works 1/5
By xoxalisaxox
Doesn’t show when trains are late, which they are 99% of the time. Waste of an app
Horrible. Almost useless. Avoid. 1/5
By mschultz
The MTA/MNRR is just as bad at apps as they are at providing a reliable train service.
Number one complaint, and the feature that makes this app USELESS is the inability to scroll backward in time to see the arrival time of train.
Why is this important? Because if you’re on a train, and you want to see when it’s scheduled to arrive, YOU CAN’T! That’s right, you can’t. USELESS.
It’s clear that the product manager, the app team, the testers, and the QA people NEVER ACTUALLY USE THIS APP FOR COMMUTING. If they did, they’d see how useless this app is.
Get any other app. MNR OnTime, despite its poor user interface design, is still vastly superior to this piece of junk.
Poor irregular/holiday planning 2/5
By wmg1225
On holiday schedules the app is consistently not forward looking. Regular commuters may only rely on this for irregular days or holidays and in those cases MTA shows normal schedules often until morning-of.
No accurate departure times 2/5
By Enc249
Surprise surprise, this MTA app looks fine but is not very useful when you’re actually trying to catch a train. Unlike the subway times app, which is accurate about 99% of the time, this app tells you what time your train is scheduled to leave, and rarely has any information about the actual arrival/departure times of the specific trains. The station monitors seem to work, but knowing I don’t have to run from the subway because my train is running 8 (!) minutes late would be very useful. Please do better, MTA.
No way to view upcoming time 1/5
By SIRDAG
I get a message that someone I’m to pickup is already in transit on a train. The app won’t allow me to request the train’s arrival schedule. I cannot roll back the time.
What the f*^% is the point of a train time app where you can’t see the train times? 1/5
By mrwilli
What a ridiculous app. If there are service changes on the line you can see half of one train time. The rest of the page given up to unnecessarily huge display of destination and starting point. The two things you presumably know.
What the f*^% is the point of a train time app where you can’t see the train times?
This app Lacks common sense 1/5
By paydaddy
This app lacks any ease or mobility when you’re in a rush. You have to program your destinations & you can’t check the train arrival times after the train you’re on has left. Really frustrating & annoying.
You need to make it better 1/5
By Privateers
So why are there two apps? One to buy and one for schedules. Also why can’t I see my current trip? As soon as we leave the station the train route is no longer available. I can’t even search for the train I’m on and there is no code to link my current trip. There is more ...
Very useful app! 5/5
By JoePiervincenti
Very useful app as a daily train user! Just wish it would support the screen of the iPhone X models but that's not a huge deal!
Gotta be kidding 1/5
By Veteranmaster
The MTA’s own app does not work. Do yourself a favor and get onTime app for Metro North schedules.
Frustrating 2/5
By Carneades
Sometimes you just need a simple schedule chart. Not here. This was designed by morons too intrigued with gimmicks.
Inaccurate reporting 1/5
By AD60537
I have been waiting on glenbrook station for 6:32 am train on 10/9/18. The train is not yet here. As per train time it’s on time. No announcements were made till 6:49 when they said “they had mechanical issues and to wait for further announcements”. No announcements since then. Metro north has been highly unreliable in the last few weeks. No verbal notifications on smaller stops. This app is inaccurate with delays most of the time.
App freezes constantly.... 2/5
By 81_Tia
Please fix this app.
Getting better - needs countdown 3/5
By cftc
This informational app has improved in the last year, as several free and more useful apps have dropped out of the App Store and therefore my new iPhone.
Unfortunately a very useful feature, a countdown clock for the next few departures, doesn’t exist yet. For regular commuters, quickly referencing how much time is left significantly beats trying to do the math in your head. It’s an app after all, so not really a big ask!
Worst 1/5
By Bill R NYC
Always crashes and reloading doesn’t help.
Useless
Terrible 1/5
By ElizClay
This app doesn’t work. It won’t let yo search train stations so essentially there is no point to this app.
Train times hidden by broken interface 2/5
By 2018commuter
I liked this app until they released a new version in which only a tiny portion of the screen allows you to scroll through train times. If there is a service alert the train time section is pushed off the screen entirely and there is no way to dismiss the alert. So the app is is useless when there’s a service alert. An app that was once very useful and easy to use is now broken and frustrating. I hope they fix it.
👍🏼 5/5
By mattroi
Great interface and up to date info. Made my trip super easy.
The time is wrong 1/5
By Flywithkids
In fact this app now gives the wrong information. Misleading for an “official” app.
Useless 1/5
By jpmccolon
Probably cost millions to make a good app lousy. I rate it no stars, just 5 turds
Wrong Train Status 2/5
By Ggddkkhfddgjkhgdddghhhhjhhh
The train status is wrong more often than it’s right. This morning it said that my train was delayed 6 minutes when it left on time. Well I missed it.
Incorrect train time info. Missing track info 1/5
By Reviewer1579
Says train on time when running late on the station board. Certain trains are missing tracks. Please fix. This app is clearly not yet ready to roll out to consumers with multiple errors.
Who made this thing? 1/5
By jlmnyc
This app is so sad. The train schedule is completely buried and hard to navigate. What a fail.
Wrong track, inaccurate time , Awful 1/5
By mas90guru ct
A terrible app. Unless you enjoy watching s spinning ball and frozen screen. If that’s the case, enjoy.
This shows inaccurate info - wrong track listing, wrong arrival times.
Wrong track, inaccurate time , Awful 1/5
By mas90guru ct
A terrible app. Unless you enjoy watching s spinning ball and frozen screen. If that’s the case, enjoy.
This shows inaccurate info - wrong track listing, wrong arrival times.
Hard to dial in 2/5
By caseyjonesyoubetter
Takes long time for keyboard to become avail to type in station.... youd think your phone is frozen
Not updated for iPhone X screen 1/5
By JayGeeee123
LIRR Train Time is updated for iPhone X screen. Not Metro North. It’s been 9 months. Why? Also why are there 3 apps when there should be one? (LIRR Train Time, MNR Train Time, eTix for both). Guess what: people use apps in 2018! Make them good!
Unreliable when it matters 1/5
By LA Disaster
Was at train station waiting for train that never came. After 45 minutes an announcement was made of a delay. The app never posted of any problem until nearly over two hours after the fact and they stated the problem at the wrong station. When people really needed to know this App crapped out.
