Horrible. Almost useless. Avoid. 1/5
By mschultz
The MTA/MNRR is just as bad at apps as they are at providing a reliable train service.
Number one complaint, and the feature that makes this app USELESS is the inability to scroll backward in time to see the arrival time of train.
Why is this important? Because if you’re on a train, and you want to see when it’s scheduled to arrive, YOU CAN’T! That’s right, you can’t. USELESS.
It’s clear that the product manager, the app team, the testers, and the QA people NEVER ACTUALLY USE THIS APP FOR COMMUTING. If they did, they’d see how useless this app is.
Get any other app. MNR OnTime, despite its poor user interface design, is still vastly superior to this piece of junk.
Poor irregular/holiday planning 2/5
By wmg1225
On holiday schedules the app is consistently not forward looking. Regular commuters may only rely on this for irregular days or holidays and in those cases MTA shows normal schedules often until morning-of.
No accurate departure times 2/5
By Enc249
Surprise surprise, this MTA app looks fine but is not very useful when you’re actually trying to catch a train. Unlike the subway times app, which is accurate about 99% of the time, this app tells you what time your train is scheduled to leave, and rarely has any information about the actual arrival/departure times of the specific trains. The station monitors seem to work, but knowing I don’t have to run from the subway because my train is running 8 (!) minutes late would be very useful. Please do better, MTA.
No way to view upcoming time 1/5
By SIRDAG
I get a message that someone I’m to pickup is already in transit on a train. The app won’t allow me to request the train’s arrival schedule. I cannot roll back the time.
What the f*^% is the point of a train time app where you can’t see the train times? 1/5
By mrwilli
What a ridiculous app. If there are service changes on the line you can see half of one train time. The rest of the page given up to unnecessarily huge display of destination and starting point. The two things you presumably know.
What the f*^% is the point of a train time app where you can’t see the train times?
This app Lacks common sense 1/5
By paydaddy
This app lacks any ease or mobility when you’re in a rush. You have to program your destinations & you can’t check the train arrival times after the train you’re on has left. Really frustrating & annoying.
You need to make it better 1/5
By Privateers
So why are there two apps? One to buy and one for schedules. Also why can’t I see my current trip? As soon as we leave the station the train route is no longer available. I can’t even search for the train I’m on and there is no code to link my current trip. There is more ...
Very useful app! 5/5
By JoePiervincenti
Very useful app as a daily train user! Just wish it would support the screen of the iPhone X models but that's not a huge deal!
Gotta be kidding 1/5
By Veteranmaster
The MTA’s own app does not work. Do yourself a favor and get onTime app for Metro North schedules.
Frustrating 2/5
By Carneades
Sometimes you just need a simple schedule chart. Not here. This was designed by morons too intrigued with gimmicks.
Inaccurate reporting 1/5
By AD60537
I have been waiting on glenbrook station for 6:32 am train on 10/9/18. The train is not yet here. As per train time it’s on time. No announcements were made till 6:49 when they said “they had mechanical issues and to wait for further announcements”. No announcements since then. Metro north has been highly unreliable in the last few weeks. No verbal notifications on smaller stops. This app is inaccurate with delays most of the time.
App freezes constantly.... 2/5
By 81_Tia
Please fix this app.
Getting better - needs countdown 3/5
By cftc
This informational app has improved in the last year, as several free and more useful apps have dropped out of the App Store and therefore my new iPhone.
Unfortunately a very useful feature, a countdown clock for the next few departures, doesn’t exist yet. For regular commuters, quickly referencing how much time is left significantly beats trying to do the math in your head. It’s an app after all, so not really a big ask!
Worst 1/5
By Bill R NYC
Always crashes and reloading doesn’t help.
Useless
Terrible 1/5
By ElizClay
This app doesn’t work. It won’t let yo search train stations so essentially there is no point to this app.
Train times hidden by broken interface 2/5
By 2018commuter
I liked this app until they released a new version in which only a tiny portion of the screen allows you to scroll through train times. If there is a service alert the train time section is pushed off the screen entirely and there is no way to dismiss the alert. So the app is is useless when there’s a service alert. An app that was once very useful and easy to use is now broken and frustrating. I hope they fix it.
👍🏼 5/5
By mattroi
Great interface and up to date info. Made my trip super easy.
The time is wrong 1/5
By Flywithkids
In fact this app now gives the wrong information. Misleading for an “official” app.
Useless 1/5
By jpmccolon
Probably cost millions to make a good app lousy. I rate it no stars, just 5 turds
Wrong Train Status 2/5
By Ggddkkhfddgjkhgdddghhhhjhhh
The train status is wrong more often than it’s right. This morning it said that my train was delayed 6 minutes when it left on time. Well I missed it.
Incorrect train time info. Missing track info 1/5
By Reviewer1579
Says train on time when running late on the station board. Certain trains are missing tracks. Please fix. This app is clearly not yet ready to roll out to consumers with multiple errors.
Who made this thing? 1/5
By jlmnyc
This app is so sad. The train schedule is completely buried and hard to navigate. What a fail.
Wrong track, inaccurate time , Awful 1/5
By mas90guru ct
A terrible app. Unless you enjoy watching s spinning ball and frozen screen. If that’s the case, enjoy.
This shows inaccurate info - wrong track listing, wrong arrival times.
Wrong track, inaccurate time , Awful 1/5
By mas90guru ct
A terrible app. Unless you enjoy watching s spinning ball and frozen screen. If that’s the case, enjoy.
This shows inaccurate info - wrong track listing, wrong arrival times.
Hard to dial in 2/5
By caseyjonesyoubetter
Takes long time for keyboard to become avail to type in station.... youd think your phone is frozen
Not updated for iPhone X screen 1/5
By JayGeeee123
LIRR Train Time is updated for iPhone X screen. Not Metro North. It’s been 9 months. Why? Also why are there 3 apps when there should be one? (LIRR Train Time, MNR Train Time, eTix for both). Guess what: people use apps in 2018! Make them good!
Unreliable when it matters 1/5
By LA Disaster
Was at train station waiting for train that never came. After 45 minutes an announcement was made of a delay. The app never posted of any problem until nearly over two hours after the fact and they stated the problem at the wrong station. When people really needed to know this App crapped out.
Horrible 1/5
By Mr Crashing Again
The only thing this is good for is the regularly scheduled times. Today my train is running 20 minutes late, making unscheduled stops, and this app shows no problems on the line and this is train running on time. Nothing unusual.
Poor notice 2/5
By JayJaymonkey
Inconsistent notice of train delays
MTA took years to make an app that stinks 1/5
By scto24
How do you not allow users to see train times in the past for arrival times?
Seriously, has anyone who has ever commuted been consulted? 1/5
By siouxzieb
I’ve been commuting on the MNR for well over a decade. Call me, I’m happy to tell you all about what is useful, and what is not, about a MNR app. This is not it. I love the MNR, I hate this app.
Needs serious bug fixes 1/5
By Colasante
So I cannot change the bug fix that prevents me from looking at train times previous to my current time even though I downloaded the app and redownloaded it. Also, it should not need reception to work.
Needs improvement 1/5
By lala24lalalalalallala24
I can’t for the life of me understand why this app was ever launched without the functionality to see prior train times than current to forward. How possibly can we tell if a train is going to arrive on time if we can’t see past trains. Unless they don’t want us to see that info.....could it be that their poor on time service would be further and blatantly exposed. Fix this app...
Completely wrong 1/5
By Jaschen27
Listed trains that weren’t actually running
Works for me! 4/5
By Adam L, BX
I read these reviews and don’t understand where people are coming from. This app works for me each time. That MTA
typical MTA, 2/5
By Stfam
Llike their trains it’s all a great idea and it should work and save time, but poor design and poor execution ruins everything.
if you can get the app to load. any search requires a half dozen clicks. buying a ticket? well then of course it needs to switch to a different app, another 1:2 dozen clicks, gets hung up, while the train conductor is waiting for payment.
endless frustration due to poor design.
MetroNorth, this message is for you:
1) i should be able to buy a ticket with one click!
2) the train schedule i use most should preload all day long for the entire day not some 2 hour slot! that schedule should display on the landing page !
3) train time and eTix should be one app!
Google maps is more accurate 1/5
By tennisscc93
This is the worst transit app... the stations don’t even load and the times are horribly wrong when they do load. Don’t waste your time even trying to use this app.
What? 1/5
By dig bickey
This is the worst app ever.
Useful app with minor oversights 4/5
By andrewed
It’s annoying that it won’t show train information after the departure time—often I’d like to check when the train I’m on will arrive, or check what stops it’s making. It would also be nice if the train time and e-ticket apps were combined—switching between them can be annoying. That said, it’s great to be able to find up to date info on train schedules and tracks without having to hunt for and crowd around information boards in the station.
Confused rider 1/5
By jwblack520
This APP is somewhat good, if only one side communicates with the other. They post a track, then have you running to another. MTA is top heavy, let’s trim some fat off and get rid of the finger pointing, MAYBE run a more efficient MTA system.
Crappy app . Don’t even bother 1/5
By Lorelei2000
I wish MTA would have an app that would do the job. Unfortunately, this isn’t the case. May ( or not) load, may ( or not) update and most often than not... won’t access the basic schedule info you are looking for, when you really need it. Check out the good old screens at the station; they have better info. Sad.
Necessary but not as functional 3/5
By Drhoniebee
So a train app is a requirement if you ride the train daily. You expect it to provide times and up-to-the minute delays which for the most part are accurate. However, if i am unable to scroll through the app or see past one time because the app has failed to keep up with software updates it becomes frustratingly and relatively useless. What was once good is now no longer helpful.
Many Reviews Are Accurate! Why Can’t I See Arriving Trains? 2/5
By PJSacchetta
We all know one basic premise of train travel: you leave one destination and you arrive at another.
This app only shows you trains that are leaving after the current time.
What about if you need information on arriving trains to pick someone up?
At the airport don’t they list arrivals AND departures? I know this is rocket science...but whoever is in charge of designing this app and whoever is in charge of authorizing its payment should BOTH be fired. This is app malpractice!!!!
Does not keep up with the changing schedule. 1/5
By Jonniespeed
The TrainTime is not accurate, it does not keep up with the changing metro-north schedule, you’re better off using the paper schedule pamphlet if travel time is important for you. To the programmers, please fix this major issue because your program is worthless to those of us who use Metro-North.
Poor layout 1/5
By Family-to-go
Used to be an excellent resource for MetroNorth...but has not adapted well to iOS11. Harder to navigate...and layout poorly executed.
Garbage 1/5
By Moc429
Like everyone else I think the update destroyed the app. Yet in true Metro North fashion, no one cares what the riders/users think.
For once ask the people who need this what would make them happy and address!!
Not the same 1/5
By brookieeeeee
Update was poor. Liked old functionality better. Harder to get train times
Bring back Train Destination name and number. 2/5
By 1326893
New update no longer shows the name of the train destination or the train number. This makes it hard to double check the boards at large stations like Grand Central and Harlem where there are many trains departing around the same time. If a train is delayed, you might accidentally get on the wrong one.
Terrible 1/5
By Tamp10016
Why did you change this app? It's terrible. I don't need all this information
