Where is it? Yes I can go the hard way and find it but it was much easier before the update. Just put my freeplay back where it was
Many glitches 1/5
Have had issues with the App...it needs work.
Forgot to add Free Play? 4/5
If it’s there, I done see it. And I have a free play balance.
My offers 1/5
I don’t understand why my offers aren’t showing on the app but are available on the website. I have complimentary rooms but the app doesn’t show them.
Not able to check in 1/5
Had to do a 2 hr line for checking in
Great App 5/5
By Bodyman 42
Simple to use with almost everything at your fingertips.
By Leberta Gentile
Unable to do mobile checkin without credit card on file. Checkin lines so long.
Beautiful hotel and very helpful and friendly staff.
Hard to find bookings for your room on the app.
How do you check your offers? 4/5
Can’t check offers
App crashed continually 1/5
App crashed each time I tried to complete mobile check in after entering my credit card information.
Best destinations 5/5
By Vincent Longfellow
MGM locations are by far the superior casino chain.
online check in 1/5
online check in never works!!!
app crashes when I try to do mobile check in 1/5
By still jenny from the block
Please fix this.
Which part supports Wallet? 3/5
By A fan of the real yannick b
Overall pretty good app, but it says it supports Wallet, yet I haven't figured out how exactly yet. Doesn't seem to be for the status card, and not for bookings either. Then for what? Or am I missing something?
App doesn't work 1/5
Cannot login to my MGM mlife account through the app
Reservation Management 1/5
The application does not allow me to see or manage my reservations. I have received an email to check in. It opens the app but does not find my reservation nor can I see any reservation I have in the app. I have to go to my laptop to see my reservations. Soooooooo frustrating!!!!
Doesn’t Work 1/5
Can’t retreat any saved itinerary. I.e. you make preliminary booking, save it, before purchase, you can’t retrieve it. Only can view purchases iteneraries.
Jane and Sis 5/5
By Mom to B&L 2016
We have been staying at NyNy every year for 6 years, love this place, it has everything you need right there. We are older lady’s and feel safe there.
Unable to login 1/5
I’m unable to login to my mlife through the app so it does me no good. I have tried to update the app, delete it and reinstall it, change my password and nothing works. If I just go directly to the website I can login fine, but it never works through the app.
WAY too cumbersome to check in!!!
Mobile ck in terrible - only let me put in 7pm 1/5
By why download app?
Terrible ck in
Ridiculous check in process 1/5
By Juliette work
Tried to use mobile check in. Waited forever. Then after they made me sign up for a marketing generation lead account, they told me to go to the front desk line anyway. Ridiculous.... I’m going back to the Palazzo.
A bit disappointed 2/5
The MGM at Springfield app is misleading, we believed the Springfield resort had an indoor pool with the spa and a hot tub!!
they offered nothing of the sort but still charge you a $22 resort fee for a small dinky gym and free Wi-Fi?? You don’t even have free valet parking with your stay for over $200, no air conditioning in room it is like a sauna in here the tv volume is controlled so you can’t hear it it’s ridiculous. The walk from the garage is long too
Long to the lobby.
I’ll be sure to tell all my friends how disappointed I was and make sure they all go to Foxwoods or Mohegan. Thanks SPRINGFIELD!
M Life!!!! 5/5
By Memi Charde
M Life is where it’s at. You have experienced hospitality once dealing with them.
Phone app 5/5
The phone app works pretty good
CEO , General 5/5
By Basha USA
Amazing nice MGM In DC
Mobile check in errors 2/5
By Mad M B
I attempted to check in and obtain my mobile key about 10 times. Each time it recognized my reservation, located my credit card, then failed on final step with error message that I’m not allowed to check in because the reservation is not associated to my account. Getting help for this error was impossible. Reservation desk says they are not able to assist with the app and transferred me to the front desk. Front desk gave me a new reservation number saying the app doesn’t recognize alpha characters. Same error with the all numerical reservation number. The app is not allowing the convenient mobile check in I expected.
By perfect prints
Unable to access mobile check in
Crappy service. 1/5
By excalibur exhotel
They required us to download an app to register instead of standing in line for another hour to try again. Then it didn’t work. They won’t guarantee room access at 3 pm ( check in time ) if you preregistration. Deplorable
Great App 5/5
This is a great App and extremely easy to use. All of the information I needed was easy to find and access. I am looking forward to my weeks stay at The Mirage.
Awesome staff! 5/5
Everyone we have had contact with from valet, to bell to check in staff have been so welcoming despite it being a busy day with so many of us in town for volleyball! Special shout out to Matt who checked us in! :)
Kiosk are broke 1/5
Checkin is a disaster! On line key checkin can not be used since machine is broke. Over 100 people waiting. Very disappointed and this will definitely impact if I ever stay here again
Mgm is the best in town 5/5
The rooms are always great and the restaurants are all great craft steak, Wolfgang’s and always lots of action on the tables and the poker room they have some of the best daily tournaments in town. Always the best treatment a Mgm grand Las Vegas a must when in town ...
App does not work for redemption codes and etickets 1/5
By Can in Am
I thought this app allows you to show your eticket for shows and manage your myvegas mlife offers but it still doesnt do that. Guess im back to old fashion printing.
Awesome resort 4/5
I spent 5 days at MGM Grand to celebrate my 50th with friends. We had an awesome time, the food was great and the staff very accommodating. We dined at the Buffett and A Cafe. I love the security of the elevator key card system.
I was offered the reward card w/ military benefits and truly appreciate the gesture.
Cons: some of the roulette machines are broken or malfunction often and several the slots seem outdated.
This app needs a little work. Can’t pull up reservations, can’t check in, information is no consistent.
It just needs to be cleaned up a little to be more on pace to other apps like Marriott or Hilton
Coming up trip 5/5
Bringing a group of customers with me in three weeks and couldn’t be happier with the choice we always make to stay here. Great times ALWAYS!!
Long lines just to check in. Terrible rude customer service.
Love MLife 5/5
Love MLife ! Great rewards and beautiful hotels ❤️
Park MGM 5/5
By Granny Frannie
Not real impressed with the room. It seems sparse with its lack of drawer space, barn door bathroom and closet and no clock. The bed is comfortable and the service is excellent. This room is about 1 step up from a room at ExCaliber. Won’t be staying here again. The rooms were much nicer when it was the Monte Carlo
Poor mobile check in 3/5
Said my room was available then it would let me know when it was available . Which is it? Frustrating.
I have done plenty of corporate events at Mandalay Bay, the checkin has always been terrible; all these years. This is why I do not do personal trips with you.
Assigned me a new MLife number 5/5
Logged into the app and it assigned me a new mlife number. Why?
Says wrong sign in information 1/5
Can’t use cause it claims my sign in info is wrong-it’s not, I see others had the same issue. Too bad. Could have been a great app. Guess I’ll never know.
Check in was ridiculous 1/5
Over an hour for check in. Mobile check in was not working. Not cool.
2am long line 1/5
Very slow process to check in
Front desk 5/5
Justin at the front desk is extremely helpful friendly and professional. The reasons to stay at MGM properties.