Orders and tracking 3/5
I would like to be able to see, track, and buy my orders and on the app. The app is put together well but I wish you could buy from it
Terrible App 2/5
One of the worst apps I’ve ever used. It’s not user friendly, pricing on their items isn’t accurate, doesn’t let you find another store by typing in an address or zip like it claims.... and that’s just to name a few. It’s actually easier and more convenient to go into the store than use this app!!
Great craft store & classes, reasonable also, especially sales, I spend hours just getting ideas from displays, at my age ( 77 ) & low SS check, the clearance section sometime has just what I need. Thank you
Horrible to maneuver 1/5
They have a fun fun and I can make a little more games like 5/5
The Best Creative Supplies and Ideas! 5/5
I’m an artist, poet, novelist, crafter, jewelry designer that was fortunate to be born with a creative essence and overworked imagination.
My review is applicable to shopping at local stores as well as Michael’s mobile app. The app is very easy to use and has the most important functionalities, for example, finding a product; informed if it’s in stock at your local store or available only online; being shown where in the store it’s located, it’s cost, total current inventory and whether it’s on sale, on clearance or has a store coupon. I start with the app and then, prepared, head over to Michael’s and shop!
Michael’s has been and continues to be my preferred go-to Arts and Crafts store, by far! I’ve naturally checked other popular creative supplies stores and Michael’s still came out at the top of my favorite stores. They have so many artistic venues that most shoppers are looking for and if like me, leave with a bit more than intended.
Their stock is high quality and worth the price, which can be just a little more expensive than other stores charge. Though other stores, even more popular than my favorite, may offer great deals and a charge a little less, the cost over time is much more than Michael’s.
Whether a seasoned arts and crafts hobbyist or a professional who sells their creative products, we all value our efforts, our time and the quality of our finished creative projects.
Finally, I must say that the Michael’s store(s) are always very clean, well-stocked and the departments are ascetically laid out, making a customer get an idea where in the store are they likely to find what they’re looking for.
If I could, I would work at Michael’s for free (as long as I was assigned only to re-stocking, change the layout design and placement of a department and it’s products. And I just love helping people find things or get ideas when they ask.
I’d love to hear or read reviews others have left, not just for this store but any franchised Arts and Crafts store.
Needs more formatting options. 3/5
The app would be so much better if it had the option to do something as simple as view in a format that’s not solely listed. I can’t even view the weekly ad normally. If someone is browsing for more than just a particular item, this format is frustrating. I only use the app for coupons, I go online or in store to view anything further.
I like Michael’s but this app is terrible! I 1/5
By Guntoten Princess
I like Michael’s but this app is terrible! It just feels clunky. The search feature doesn’t work well and gives my totally different results compared to the actual computer website. I’ve been in store looking at an item but the at to say it’s only available online. When this does work it’s great because I can order online and pickup in store. Another good feature is having the asile number with items so you can easily find them in-store. Unfortunately that doesn’t work all the time since some items don’t even register in your system.
I love this app!!!
Craft One Stop Shop 5/5
By Ex-Res Agent
First place that comes to my mind. Always has what I’m looking for. And lastly you got a love those coupons. Never been disappointed yet with selection and choices.
People workers 5/5
Nice and friendly
By Yolanda Harris
Planner sticker books always out of stock. Online and in store
Difficult to find yarn by color 2/5
Other websites are so much easier to use. I love Michael’s stores, but this app is very very inferior for shopping for yarn.
No point of having the app 2/5
Every time I try to use the app it takes me to the website so why eat up my storage. Also it would be great to have a history of purchased items. I bought some yarn awhile back and can’t remember the name/color. If I had a history of purchases it would have really helped
Easy to find and review. More variety please. Sample available in store? Demo available? Will come in to see that! Card making still my favorite but hard to see in store how it would look so why buy it???
Yes I am that girl who is lazy in writing reviews but I love this app so much that I will work hard on this review. I love this app because thee are so many categories to choose from and I just love it so much
Love this place! 5/5
Michaels ALWAYS has what I need, when I need it! I love them! They’re so cool!
Good but has slight issues 4/5
This app is really helpful. I just wish that there is a section to check your gift card balance on there.
Great for sales 5/5
Remember to also check Amazon as Michaels can be pricey
Terrible ! 1/5
You online is awful what a cluster bomb I spend over 25,000 at your flipping stores and I can’t even come close to figuring how to order paint on line it’s insanely rediculouse hard what the heck are you trying to do to us !
Adding to my cart 2/5
I have added 3-4 things to my cart then answer a txt and go back to Michaels app and cart is empty
Love it 5/5
By Toe cleavage
This store has so handy great buys.
Love Michaels but NOT their app 1/5
Their app doesn’t seem to be optimized very well, it takes a long time to go from the launch screen to the main screen and even then the main screen takes a long time to load the data, IF it loads. I feel like i always have to choose either get the 40% off or not hold up the line waiting for the app to load.
App is not working correctly. It won’t let me log in and searching for something is not working
Bad App 1/5
Michaels, get it together. An app I cannot order through? Why bother? You make the store look petty by not having a decent app. Additional revenue gained by fixing this app would be realized in 24 hours or less.
Filters are useless 1/5
I selected “in store,” yet was shown many items not available in the store I am physically located inside.
Clearly whoever wrote this app never did any user testing and has never tried to shop using it.
Your ads for purchasing with a coupon is inconsistent. On the app, 40% but store ads boast 50%. When I signed in, different and coupon unavailable.
Can’t sign in 1/5
Saying I sign up. Reset the password. Didn’t send email. Will not being using this app again.
Mostly Good 4/5
There are things that I really love about the app, for example it shows the locations of items in the store. I’ve even entered items while I was in the store to find them quickly.
It would be great if you could delete single items from the “my list” section without deleting the entire list.
App doesn't work 1/5
Trying to access an item and buy it moves to new window with a blank page. Michaels help me understand how you could allow this to continue when you git the same complaint in January. Do you really want to lose sales? Where's your IT team? Where's your web support team? This is not how you support your customer base.
Virtually Useless App 1/5
This App is from the earliest days of app development and needs to do more to compete with Amazon, specifically, to obtain any of my e-business.
* The app mostly just links back to the website, so there is no point in trying to shop on my telephone except for checking if a product is in stock at my store.
* Product pictures don’t include package labels, which would quickly answer most of my questions about materials, cautions and warnings for glues (for example), and quantities/sizes
* The shopping cart is terrible
* Product names are often misleading or ambiguous, and product descriptions are in a teeny font that is hard to read
These and numerous more obvious issues with this app prevent me from buying anything ever from Michaels except for in their bricks-and-mortar stores.
Please update this app! I want to use it to spend money at your store rather than Amazon!
Why am I here? Whatever it is, I approve!
You need it too.....
Poor mobile app 1/5
The fact that you have to choose a store is ridiculous. I have two homes, Palm Springs, CA and OGDEN, UT.
You do a search and then you have to pick a store and the app does not remember the item you searched the first time.
The coupons do not always show up and I was told that the customer has to sign in which is ridiculous.
Your receipts are a lot of waste of paper and you give a coupon that comes with the mobile app. Shut the paper coupon off.
Your E-mail messages are daily. Does your corporation think I’m going to spend money st Michael’s every day?
You carry five different varnishes for oil and acrylic paint yet you can’t read the label it is so small and you go ask a clerk and they were useless.
Owl cookies 1/5
You put a picture of owl cookies made with a heart shape cookie cutter- NO INSTRUCTIONS ANYWHERE☹️
App not great! 3/5
App not very user friendly.
TRASH AF 1/5
By Goooooo die in a hole
Doesn’t let you use gift cards, this is absolute trash. Help!
Micheals Rocks 5/5
By Ladybug Mimi🐞
Micheal’s is my go to store. I do Dollhouse Miniatures and hair bows plus I love to do home updates and I have 4 grand babies now . I love the variety at Micheal’s.
Not functional 1/5
By jane piccolo
It’s useless to have an app where you can’t actually buy things without having to switch to an online database. What’s the point of searching for items and not being able to add to cart and check out all in one place?
Christmas Wedding 5/5
By wedding dreams
Used this frame with “snow” & “pimento “ matte non glare glass for very large beautiful portrait for our Daughter’s Christmas Wedding! The glitter in the frame really popped with the Matt’s and Christmas tree lights in the photo!
Ms Dora was exceptional helping me place the photo just right, and used all the coupon and got a great price!
Very happy customer
Great store 5/5
No orders 1/5
Why don’t they have an option to view orders?
I’m not giving you my phone number 1/5
By Count L.
You want my phone number and my email just for a dumb coupon so you can send me spam. No thanks.
Fabulous craft store and Paducah,Ky store has great employes!
App isn’t that great 2/5
The App doesn’t have the same functionality that the website has. I couldn’t sort and filter my options on the App but when I went to the website I didn’t have any issues. So I don’t use the App very much because it’s only useful if I already know exactly what I want (size, color, quantity etc). I hope they work out these issues because I would like to use the app more.
By Tnt B
I love Michaels. Period.
I love Michaels as a store, but their mobile app and their customer service on their website is awful. I am a michaels rewards member, give my phone number every time I am in the store, but can never log into my michaels rewards to check my rewards. On the mobile app, there is an option to “sign up” for rewards but NOT a “sign in” option. I already have an account, so I don’t want to sign up. When I type my phone number I to sign up (because that is the only option) it says the number is in use, but doesn’t give you the option to sign in. I asked in store for help and they said they didn’t know and dismissed the issue. I went online to their actual website and tried to email customer service, but when I hit submit, it goes no where and it won’t send. I also got an email this morning with a coupon, but when I clicked “get coupon” it took me to a page that did not have that coupon on it. This all needs to be fixed and I’d like to be contacted to fix my rewards, since I can’t get help on it any other way apparently.
I love to shop what is new.. for each season.. just when I think I don’t need another thing you display more “cuteness “..
I want to do a craft so bad. I got the diamond art things it as everything except for the #14 which I need. You need better velvet coloring poster more better.
Love getting the coupons