practically nonfunctional 1/5
look i love michaels but this app isn't good, i've been logged out of my account so often that it's not even worth having at this point the app is not by any means user friendly as many rather intuitive features found in most apps are not present, i'd love to recommend some new features or improvements but every time i try that on the appstore the developers never see it so you know just be warned consumers
Love Michael’s, App needs fixin 4/5
I love crafts, so I’m in a Michael’s Store way too often. I needed to keep track of the coupons and the sales and I thought the app would do the trick. It let me sign up, but my rewards got stuck. It won’t let me change my phone number. I can’t see my acct. Its a really pretty app but not yet user friendly. I hope they fix it soon. I want my rewards.
Update: I had to call in and get a live person to assist me in fixing my acct so it would link with the app on my phone. All is good now.
Convenient but glitchy 3/5
By Casual Convos w Integrity
Reliably always has current coupons. most of the time, up to date stock...
But rarely recognizes the actual store or even state that I am in. How do I change the store in searching??!!
Doesn’t work well on my iPad 3/5
By Happy Mama53
It’s an ok app, but it doesn’t work well on my iPad. I like to be able to turn my iPad and this app only lets me view in portrait mode, not landscape
Where are my orders? 2/5
The whole point of a “mobile” app is the ability to check on orders anytime. Why is there no option to do that? Why is the online store experience so dang different from the in-store experience? In-store personnel have little experience with the online side of the business, it seem.
This company has been around long enough to have figured this out by now, no? 🙁🤯
No sign in option 2/5
I shop at Michaels frequently, and was excited when I learned about the app! The app looks nice, but there’s only a sign up option for the rewards program and there’s nowhere to sign in, so I’m unable to login to my rewards account 😕
Clearance is my favorite 5/5
By Dad Sr.
In stock not accurate 1/5
Your in stock supply is never accurate. I can be in store and it will say you carry a product and it is available but the store associate will say they’ve never had it in stock. Second time this has happened in store. I’ve had online orders canceled numerous times due to the same reason. Should have stuck with hobby lobby.
Very disappointed!!! 1/5
I used the app to look for an item I needed to buy. At the store closest to me it was “out of stock” but the store much further away it was “in stock” but not “limited stock.” So I drove 20 minutes out to that store only to find out from several people I needed to ask for help that “those have been gone for months”
WOW! Then a 20 min drive home - waste of time and gas! They told me I should have called. Michael’s - if you are going to have this function on your app it needs to work - the people working had to take the brunt of my frustration and that is not fair! Situations like this are why people buy from Amazon and retail stores are closing - very sad!
Can’t log in!!! 1/5
By Brandie M
Why can’t i use my Mobil app!! Can’t log in and it’s constantly saying add you location but NOT letting me add it!!
Love the sales! 5/5
By one savvy shopper
Love when the beads are 70% off plus an extra 20% off!!! Just can’t beat that deal!! Makes my profits go up!!
Use for upcoming sales + rewards 5/5
-When you click on an item then go back it saves your place in the list
-it informs you of sale items
-it is a customer rewards scan upon checkout
-view upcoming sales first to be prepared
- you can save your main store and items to shop within that store
-you can’t stack sales + coupons like you can in stores. If I couldn’t do this I honestly wouldn’t shop here because it’s cheap art supplies (sometimes disappointing) that’s expensive. I’ve spent $$$$ over the years but only on sale items stacked with coupons
Love michaels! 5/5
I’m new at Michaels big I love them items I’m a crochet nut and would like to start s lot of new ideas!!!!!
Errors Out 1/5
By Marissa McKinnie
“Sorry. Something went wrong” message for 3 days now
Can’t do anything 3/5
I used to have the app and loved that I could get coupons right on the app—super convenient!
However when I loaded the app onto my new phone I can’t do anything—select my store, sign in, find coupons, etc.
Non responsive 1/5
App has become non responsive and does not load anything
Check inventory in store 1/5
It’s unclear how to filter if I only want to see what’s in a specific store.
Kind of a mess 2/5
Nice idea but I'm not sure what the point of an app is if you can't buy anything through it. (It just sends you to the website.) For that matter, I don't understand the point of having an online store at all if most of the listed products can't be purchased online. My local store at least is usually under stocked and the app doesn't even help you find where you can buy what you want.
The app itself needs help. It's not intuitive to navigate, particularly any time you want to go back up in the hierarchy from an item or subcategory. Just put a "back" arrow! Also, the wishlist feature doesn't let you save very many items. Finally, the app crashes a lot and gets hung up when loading.
I'm giving it 2 stars, though, cuz sometimes I just want to scroll through an app and look at art supplies, and it gets that job done pretty well.
Great items 5/5
Everything you need in craft supplies. Easy to shop online.
Love the store but 2/5
Hi I love the store but my Michaels app won’t work :/
App Doesn’t Work 5/5
I’ve tried to sign in on the app several times but it won’t let me. Nothing on it works right now.
Live the store, hate the app 2/5
I really don’t like that you get redirected every time I tried to see what was on sale
Can’t find lots of info 3/5
Where is my order information? Where is my account information? Very important things I can’t find in this app.
Can’t log in 3/5
I like this store, the app would be great if I could log in.
I’ve used the app before but I forgot my password - I’ve done the “forgot password” option so many times and it says its sent my password to my email, but it hasn’t.
This is my favorite place to by toy animals- 5/5
Art supplies and craft making ingredients every time I go there I look for the etc. that I need and most of the time I by something.
Love it! 5/5
By Talesha C Pugh
It’s the perfect size storage tower! Works perfect to store my rolls of vinyl & tools!
App needs to improve 1/5
Michael’s is a great store for all creative and hobby supplies but the app needs to improve big time!!
1. Hardly anything gets added to the list. I understand a lot of items may be either available at store and not available for online purchase and vice versa but it should at least get added to the list for reference and future buys.
2. Browsing takes a lot of time as items don’t load quickly.
3. Lots of items have just one picture. It helps to see multiple pictures that includes packaging, descriptions and just the image of the item to check what’s the size or how exactly can it be used.
4. Reviews from customers could include pictures that they would like to post after trying the item they bought or in case of a negative feedback.
Gibson Nana 2/5
First time in store shopping in a while. Tried to use my app to navigate through the store. It was of no help. The scanner option didn't work at all. I'll continue shopping online.
Good app. Please fix bugs. 3/5
By cynthia. c
Overall app is great. Recently upgraded my phone and have not been able to log into my rewards app on my phone.
Michaels app 3/5
Not only can I not add an item to “My List”, You cannot see the pictures up close when you hit 5he button to Zoom in. Needs work.
Photo Locate is the Best!!! 5/5
I could not find what I was looking for that I had bought several times previously but thanks to the photo search function, I was able to finally find the item I had purchased several times in the past!!!
Great staff! 5/5
By cricut momma
The manager at the Fredrick store, I think her name was Rebecca was so nice to me when I went in to get some supplies for crafting. I wasn’t sure of the things I needed for the projects An she knew just what I needed An got everything for me! Made my day An now I shop there weekly! Thanks to the staff for being so great and helpful.
Great App. 5/5
By xXKawaii PotatoXx
Great store for art supplies and crafting stuff. This app provides everything they have so you don’t have to go inside of the store just to check if they have somethings. App includes everything you need, coupons, etc. Would recommend.
App-freezing bug? 2/5
I love using this app to find things in the store and to quickly pull up coupons, but recently when I go to access the coupons it asks me to first select a store. So I click to select a store and I get a window that pops up saying “SyntaxError: JSON parse error: unexpected EOF”. After that the loading wheel runs on the screen and I can’t do anything else with the app. Please have this issue fixed so I can use the app the way it should be used.
Absolutely love it 5/5
By Pigg lovs
I very happy with the app. Good job Michaels
A nice place to shop 5/5
I enjoy Michaels and usually find what I want.
It’s ok. 3/5
I tapped to look on a white color yarn and it came up navy blue without any option to look at other colors in the same brand. This app needs lots of work.
An Adventure 5/5
By Kane's Comments
To me, entering a Michael’s store is like going on an adventure. So many creative ideas.
I am not a shopper but Michael’s is different. A true feast for the eyes.
Teacher, teacher 5/5
Thanks for the detailed tutorials! Your a big help.
Can’t login to app 1/5
The app works great if I want to browse anonymously but the app won’t let me sign in. I can login to my account on my computer and on Safari on the iPhone; but it will not let me sign into the app. It usually says “that information doesn’t match our records” and/or “to check my region”. I can input my local store’s zip code just fine but logging in so I can add items to my favorites is impossible on the app. I know my information isn’t wrong so I don’t know why it won’t accept it. 🤷🏻♀️
Won’t even let me log in!
Great shopping experience. 5/5
By valley sylvia
It’s a modest size store so it’s pretty fast and easy to get in and out fast
App is fine-website is AWFUL 1/5
Anne-I see that you are the one responding to everyone, mainly telling people to call customer service, or you claim to tell the developers about the problems. Do you actually pass this information along? If so, then you need to fire whoever you’re using to develop your app/website now and replace them with someone who actually knows what they’re doing. The app is ok, except you can’t shop on it! What’s the point of that? You’re redirected to the Michael’s website which is the ABSOLUTE WORST, HORRIBLE, TERRIBLE, STUPID website I’ve ever used. It redirects every product, then when you try to return to the previous page (say there are 4 pages in one category) it goes back to page 1 even if you’d been on page 4. As you scroll down, it keeps taking you back to the top of the page. It also will randomly and repeatedly take you to the search page in the middle of viewing the page I want to be on. I’ve tried shopping on the website multiple times, but I end up so frustrated that I just give up. It’s unfortunate because there are many products available online that are always out of stock at my local store. I’m surprised that this has continued to be an issue; I would think that a large chain store would invest in making a functional website, especially after reading through some of the many negative reviews. How do you manage to have a 4.8 star rating? I don’t believe that for a quick second. I don’t normally post reviews unless I have a strong need to write something, which I do here. Sorry Michael’s, I love your store, but you’re losing my business (and probably many other customers). I’ll just continue to shop at Amazon. Their stuff is cheaper anyway. Until the website is remedied, I cannot give any more stars. And please, for the love of all that’s holy, do NOT tell me to call customer service.
The app doesn’t work 1/5
Every time I use the app, it never lets me choose the store location. It always has the loading symbol. I tried deleting it and re-downloading it but no matter what I do it never works. I really like michaels and I would go there more if I could use the coupons on the app.
Where I can find all my needs 5/5
By Dimple Jayne
A wonderful store that has what i need for the price i can afford.
Favorite store to shop 5/5
Love to shop this store. I would be a pleasure If I happened to be locked in overnight.. wouldn’t sleep a wink at 56 years old!!
You run all these “specials” on line but when you try and order paper crafting items you are met with “not available online” or not sold in store if I want to pick up! It’s become a huge joke!!!!! Trying one more time to order something today and if it won’t let me, I’m done!!! Will never buy from Michael’s again!!!
I love the store 5/5
I love everything there, what it make me sad is that I always go for one thing and I ending buy 20 things lol, well what ca I do I love everything
Art supplies 5/5