App does not work ever 1/5
Click on coupons. Sorry we are trying to fix this part of the app. Click on sign in . Sorry we are trying to fix this part of the app. Want to register a friend . Sorry we cannot verify atm try again later. Click on anything whatsoever . Sorry this app is useless.
Great to look for items before shopping.
App isn’t working 1/5
I was unable to get my rewards from app. When I complained at store. I was told to delete app and reinstall. Well I deleted and now it won’t reinstall. I hate it because I was using this app all the time.
Doesn’t Detect My Account 2/5
The app constantly lags and fails to locate my account, yet when I use the browser on my computer is works just fine. This app needs to be updated with its records so I can use it when I’m in the store. It makes it a lot more complicated to have to login through browser every time I want to access my account. Other than that the app works fine with coupons and showing the latest deals.
Love it 4/5
It’s easy to use and lets you know what’s in stock. Just think it needs to be refined and fixed with the online shopping, always switching over to internet.
Sign in issues 1/5
App sign in wasn’t working. Went online and changed my password. App keeps telling me the password is wrong
I could not find the available colors sugar and cream yarn comes in.
Great customer service 5/5
By tw in santee
My son and I visited the Michaels on Town Center Parkway in Santee today. Jarvis helped us find the perfect frame for our project. He gave us some good, honest advice and he was extremely pleasant and courteous. We are enjoying our photograph framed and hung on the wall. Thanks Jarvis!
Doesn’t work! 1/5
What’s the point if you can’t select a store (app not working properly) or get coupons?
“Oops something went wrong, please try later” is not an acceptable response for an app.
Terrible App 1/5
I love michaels! But the app is horrible! It never loads and I can never get my coupons on it. Someone needs to work all the kinks out. I have emailed them about this but there is still no progress.
Works fine not standing in store 4/5
I use the Michaels app but it never seems to pull up info in store-especially coupons (even standing by the window). Not sure how to fix that issue since it happens in more than one store. Also wish there was a way to scan gift cards for balance instead of calling the automated phone line.
I love the slime supplies I just wish it was cheaper like the glue and clay and glitter
Michaels east Hanover no 5/5
Always has what I’m looking for and has the best coupons out of any craft store in my area
I just love the baking section, just wish you would have more of the baking section on sale, very rarely it is. Just my opinion I do love it! ❤️❤️❤️
Rewards stopped working 1/5
Can no longer pull up coupons!! Every time I go there I get message “oops! Something went wrong....” What’s going on? That’s what I have the app for.
App is useless 1/5
I have the same account/rewards issue as another reviewer. Also you can never purchase or even just add anything to a cart within the app, even if the store 100% has it in stock. Not even sure what the point of this stupid app is, actually
Really glitchy I like it though
Love it 5/5
I like how easy the app is to use
Not impressed. 2/5
Works very slowly...I had to resend my forgot password like 4 times.
Cannot Access Coupons 1/5
Cannot access the coupons through the app... Very disappointing.
Love this store and app!! 5/5
I never knew until today that the barcode on top (middle/right) that if you press it you can scan your item for the price and sale prices. Another great reason to shop at, use the app and Love Michaels!!!
It’s great! But... 4/5
The app is really great! It’s very helpful when figuring out what isle you need to go to or to figure out if they sell a certain art supply. They also give you very good coupons! There are often deals and you see it right under the “buy online” option and it shows you what the deal is, if it’s only accessible online, and even will tell you if certain items are only available online or out of stock. Although, there is an issue. the problem is the app has random issues having your item lists don’t load. I try to access my list and it has a pop up that says “Alert! Not found.” Then I hit “ok” and it makes my list blank when I know something is there. This alert also pops up for trying to access my coupons / card. It’s very difficult and frustrating. I’ve restarted my phone, everything. It just doesn’t work.
Issue with Getting Coupons 2/5
I love shopping at Michaels and love using their coupons but the app does not allow me to access the coupons. I keep getting the error message “Sorry there was an error.”
Michael’s App 3/5
By Suzees crafts
Worst app I have ever used. Glad I had also clipped my 40% off coupon this Sunday. Also would not scan items in store. Wants me to sign in to iTunes & use my Apple ID every time.
Emails problem 4/5
Hi I have problem with your account I don’t know what was happening with me from one month and half I can’t get any emails to know your promotional.
Worst App ever 1/5
Say no more
Mobile App and website 1/5
Michaels is one of my favorite stores and I live over two and a half hours away from the nearest one!!! This app is useless and the website tends to frequently crash at the most inconvenient times, like trying to checkout and pay for my order! Please share these reviews with the people who can do something about it!
Love this store! 5/5
I’ve been crafting since birth and I have been to my fair share of craft supply stores and Micheals is one of my favorites! The staff is TOP NOTCH at the location in my area, helpful, friendly, and eager to help. The store is always clean and VERY organized!!! They are very thorough when I don’t know about a price or coupon description, and even offer additional coupons if mine don’t work!! Love this store!!
Poor excuse for an App 1/5
Tried to create an account. Received an error message an a number to call for assistance. I called the number only to be told the create an account feature doesn’t work on the App. Was told to go to michaels.com to create an account then go back to the app to sign in. Did why’s he told me then tried to login the app with my newly created account. This time I received an error about the wrong region was selected which prevented me from signing in. I give up!!!
Can’t sign in 2/5
I signed in to the store website without issue. I can’t get signed in to the app. It also will not show coupons.
Having problems logging on to see my rewards both on app and on line. Should have rewards off the wall but can’t seem to log on at all. Already did the email but the phone number says it’s in use. Very disappointed.
You put in brand you are looking for and up pops something that is not even spelled like that
Cleo Walters 5/5
I am really enjoying Michael’s online. I like going to the store it self but this one way to see what’s on sale.
App causes screen to dim 3/5
By Gregory Paul
Using the menu then backing out causes the screen to completely dim
Regret to have it 1/5
Why to have your app if I can’t buy anything from it? I still have to go on your web, reload my cart and then finally order it. Btw your web is 1 star too!!!
Online/in store 1/5
Why can you not buy online the same things you see in store?
Coupons no longer work 2/5
It’s very frustrating that coupons no longer work on the app. I get an error that the feature is not currently available & have been for weeks. Combined with the fact that I was dropped from the email list 2 months ago & cant seem to get subscribed again, means I can’t shop at Michaels without my boyfriend who still can get emails & who’s android based app works fine. Hate having to drag him there to shop.
Awesome store! Great merchandise and helpful, knowledgeable staff!!!
No point of having the app 2/5
Every time I try to use the app it takes me to the website so why eat up my storage. Also it would be great to have a history of purchased items. I bought some yarn awhile back and can’t remember the name/color. If I had a history of purchases it would have really helped. Went to the store today, TRIED to use the coupon on my app and store could accept it. Left without my discount. I love my michaels but the more I go I realize there is no point of being a member when we get no real incentives
App freezes and makes it difficult to post reviews 1/5
I just downloaded the app and upon using it I noticed that the app freezes quite often. I was attempting to place a review for a previous purchase and the app froze both times and still has not posted the review. Let’s see if this one makes it.
This is a awesome app
Doesn’t let me zoom in to product photo 1/5
I’m using an iPad Pro and the Michaels app will not let me see an enlarged photo of the product I’m interested in. Whenever I click on the magnifying glass graphic — all I get is a strange black, white and gray graphic type of image. Happens every time. Very frustrating!!
It’s all I need 5/5
Michaels is all I need. Whatever projects of crafts and hobbies I can surely find my items I need.
By let me shop
Too many interruptions asking me questions. I just want to shop.
Can’t find things I’m looking for at all 1/5
By Kath's Shuffle
Every time I try to look up something it shows thing that are not it at all... very disappointed in this site
This app is pointless 1/5
Tried three times to reset my password but was met with an error every single time. When an app can’t even handle an easy task such as password resetting... there’s a problem.
Not able to connect 2/5
Outside the store never connects. Inside the store I have to reconnect with their internet every time. Very frustrating. Can’t get to my coupons. Luckily most of the checkers with give me the coupon percentage without my coupon. But I also have to use JoAnnes teacher rewards barcode because they don’t use one. They want you to show them a proof of wages from the many schools I work for. That is not something I carry around with me. BUT I COME NEARLY EVERY DAY. I CEEL LOKE I SHOULD HAVE A FREQUANT SHOPPERS PASS. The good news is that since I’ve made the effort to get to know the employees they treat me very nicely.
User Request 1/5
let me view all the items in the app in a way that lets me choose to see only the items i can pickup at my local store. the user experience is so confusing for me when my only intent to using the app is to interact with my local michaels. thanks.