Hard to use 1/5
I had to reset my password for a work account and I selected the option to approve through the app as there was no code that was displayed. There was no notification popping up for me to approve and then I was locked out from resetting my password for 9 hours since I kept trying and failing to approve it.
By Pissing me off !!!!
Probably one of the most stupidest apps I’ve downloaded. It’s pointless.
Bad decisions and buggy 1/5
The decision to automatically hide the O365 login OTPs was a poor decision. There’s no reason for that additional tap.
The OTPs become out of sync or stale if the application is left open and you try to use an OTP even after its cycled. The only way to resolve this issue is to close out the Authenticator application entirely.
When explaining this to the end-user base (and we shouldn’t have to as I’ve never seen behavior in any other Authenticator) they get frustrated and confused.
Three issues need resolved.
And don’t suggest we use push notification instead of OTP. If that’s the recommendation, then you clearly don’t understand security and the false sense push can give you.
Dear Microsoft 1/5
Please make it so you don’t need the authenticer app to get into the authenticater app. We have an old account on our Xbox that does not have access to the email because it’s old. We can’t get into the authenticater app because we deleted it after we never needed it. It’s a good idea at first but not that great in practice.
Complete Failure 2/5
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Back up feature is non-functional 1/5
Back up feature does not work at all. When trying to do a restore, it says no backup found. What an garbage app. And yeah the cloud back up was turned on. I’m no longer using this app.
Should not be able to approve until the app is unlocked 1/5
validating my Xbox to sign in I should not be able to approve until I unlock the app. Allows me to approve signing in without unlocking the app.
Good app used to be better 2/5
Used to be better but the ui changes made the app have made it unnecessarily cumbersome to use. I hope they improve the app by reverting the changes
I don’t usually open the app to delete accounts so having a 50% chance of going to a menu I rarely use makes no sense. If i tap the code 99.9% of the time i want to copy the code , not go to a useless menu.
Crashes on launch, sorry I upgraded 1/5
There was an updated version 2/16/2016, which I foolishly installed (since AppStore was bugging me about it). It now crashes immediately on launch and I’m locked out of all my remote access because my company switched everything over to Office365 authentication.
If you are up and running fine, don’t upgrade. There’s no support from Microsoft on this as far as I can tell.
Update 6/20/2020; still don’t like. There is a countdown timer whose purpose seems to be to let you know when the passcode cycles. However, the passcode is frequently bad (rejected by authentication), doesn’t change when the timer cycles around, and changes midway through the timer cycle. The behavior is like it gets the passcode from a server with bad latency, but that can’t really be how it works, right?
So so 3/5
App works fine under normal circumstances but when I rest my device when I down load load new iOS software none of my accounts are saved. A HUge inconvenience. App is backed up on cloud too
iCloud Restore Does Not Restore 2FA for Other Tenants 1/5
There is a huge problem with the iCloud Restore process. Namely, since I have access to many tenants with my email (guest accounts) and only the primary account t is restored from backup, often leaving me locked out. Highly vexing.
Love it... better peace of mind! 5/5
In today’s world, you can’t be too careful with your passwords, personal details and payment info. I feel better safeguarded by having this extra layer of security.
"Watch" out 3/5
Works great on the phone. Used to work great on the watch (series 3) until I had to change my Microsoft ID. Now it doesn't work and I get a message to use my phone to authenticate instead. Tried removing it from the watch and reinstalling, to no avail...
No barcode scanner 4/5
Please add barcode scanner. It is not that complicated
Very bad bug not fixed for months 2/5
A banner will pop up on iOS if I try to log in VPN from one of my devices. Long-tapping the banner could show a dialogue of “approve” or “cancel”
”approve” never works. This bug‘s been there for half a year.
Does not work with Windows 10 login 1/5
Nice app but Microsoft needs to get it working with Windows login (its competitor DUO does it!)
Backup/restore still don’t work 3/5
It is easy to get locked out of your MFA accounts. If you replace your phone, or have to wipe and restore your phone from backup, you have to use Authenticator’s own backup/restore system to get all your MFA credentials back. The problem is that their backup/restore system DOESN’T WORK. It says your stuff is backed up. When you actually try to do a restore is when you find out that it hasn’t been backing up properly the whole time.
Good will it get best 5/5
Thank you but I look all same what the updates
Simplified authentication 5/5
I love how simplified authentication is and really love how easy it is to setup and use!
Please fix apple watch setup issue 1/5
I can’t use my watch as an authenticator since I last updated the app. The watch constantly says “Keep the app open on your phone and respond to any prompts” or I can see a “Set up” button that doesn’t do anything. I should’ve reached at the step saying “Setup successful whatever”, but couldn’t.
Fine Until... 1/5
The most recent update has now put me in a continuous loop of attempting to register my device and it saying “Something went wrong”. I have tried literally everything possible including consulting with our 0365 administrators but no success. I don’t know if this is a problem with this app update or the 13.5.1 iOS update but this needs fixed.
Nag nag nag 1/5
when you interupt me to nag about a review you get a review pointing out how naggy you are. Enjoy.
Not multi device friendly 1/5
CANNOT restore a backup made from another device.
Needs menu to select to restore when listing backups. Or just support multi device backups. Or both.
Also the support link goes to non working technet.
What can one say 5/5
Most consistent hopefully secure like there is no comparison especially from the broker invaders out there. It’s a new world out there, even harder to figure out the dual hats we all wear. It’s tough, hope I survive, I chose Microsoft as one of my tools.
Literally how 1/5
I’m so confused how I’m supposed to log on to my email and then authenticate it with this stupid app when I have to log onto the stupid app and i have to authenticate it with the app???? Literally what
This app is trash 1/5
By drippy rese
I can’t sign into my account because the app wouldn’t update so i had to delete now I can’t sign into the new version of the app to change my password
Great app, but needs fixes. 5/5
By Bobby L 186
First of all, I love this app, and use it every day to sign in to my Microsoft account. I recently bought a new phone, so I opened the app and clicked backup. It finished without error, and when the phone transfer was complete I erased the old one and got rid of it. However, the backup did not restore on my new phone! I am now locked out of multiple accounts that use Two Factor Authentication, with no way of retrieving some of them. I have tried everything but since I can’t access the account I can’t setup TFA again.
Good Authenticator App 4/5
Need to have a search at the top to filter the list. I have 30+ 2FA accounts. It’s a mess to find. Add a good search option would rate it 5 stars.
Displays old codes 1/5
There’s been this bug for months where an old code is displayed when you first open the app, which cannot be used to authenticate. That’s pretty much the only thing this app does so I’m giving it one star.
As top asking me for a review over and over again 2/5
When I decline to give a review, stop asking. IMO Apple should clamp down on this kind of behavior and Microsoft should cultivate a higher level of emotional intelligence among its software engineers and product managers.
Broken after ios 13.15 update 2/5
By Mike Hackerts
Was working great, no longer get pop up “approve” notification sign in request for azure vpn. Now i have to open the authenticator app manually to get the “approve” button to pop up
Pls fix this affects thousands of us working remotely. I will update review once fixed or responded to
Permalocked Account? 1/5
By Forever Denied
I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!”
The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock.
I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
Crashes upon opening 1/5
The latest version crashes as soon as I open the app. I could try reinstalling it but then I would have to add all of my accounts back. Some of these accounts I’m unable to access now because the Microsoft Authenticator app is a failure.
It doesn’t refresh the authentication code after the app has been opened and the screen locked. So when you unlock it again, even if the timer goes off to refresh a new code you still see the same one. You have to exit the account and go back in. Would be a lot cooler if it just refreshed the code every couple of milliseconds, Authy can do it just fine.
Beats SMS! 5/5
Microsoft’s Authenticator just works! It’s a simple, easy to use app that provides you with the security you need to protect your accounts. In addition, it allows for the addition of new accounts easily. It’s a must have that can be used flexibly in many instances! A good, stable app; highly recommended !
Works great 5/5
Until you lose your phone. @placedamn
App doesn’t even know I’m using it 1/5
Every time I need to use this truly terrible app, I cringe. It never goes well, not once. But alas, I need to every two months when my company requires I change my password. When the dreaded times come to use this, I constantly have to log in over and over. I need to fully close and then re-launch the app to receive the approval message. This is all to log into Outlook, but despite Outlook prompting me to open the app, it never registers that I’ve successfully authenticated. So, I’m never able to actually do anything. Not sure if Outlook is terrible or this, but either way, I don’t understand why anyone chooses to use Microsoft apps.
By Rania haneef
Okay so Uhm I tried to get into my Microsoft account! APPARENTLY I GOTTA ENTER A CODE FROM APP! BUT I CANT BECAUSE I AM ALREADY USING IT AND IM NOT LOGGED IN?! WHAT CAN I DO?!!!!!
In a pinch 5/5
This has saved me a lot of time when in a big hurry and forget something I don’t have to use often.
I sign in it tells me to approve the code on the app when I’m already in the app it won’t let me change my password
App doesn’t load. Black screen then back to desktop.
Really help full keeping acc on track
Love the functionality and simplistic design but I feel it’s the odd duck out compared to new redesigned apps by Microsoft. A UI update would be 🤯 please do it
Don't work 1/5
I don't know why you change what was working well. Now is a problem to change passwords because the code is hide when you try to change the password, so you have to go back and when you insert the code doesn't work and is expired. The app is becoming completely obsolete.
Update app to Fluent Design 5/5
By Rp vv
Awesome but I would like to make a suggestion. Maybe update the app to fit the iOS style like all your other Microsoft apps, having a bottom bar navigation and no hamburger menu. That would be awesome. When will you update the looks of the app to ios style or fluent design! Please update with cloud back like on the Android counter app!!!!!!!
Microsoft is still the worst Whats with the codes I have a brand new iPhone remember me please can I just use my accounts and have your foreign customer service resolve my service issues refunds and proper crediting to my account please?
It is good 5/5
By wowin the world
It is good because it has