Need better recover features 4/5
Not being able to recover when switching from iPhone to android or vice versa is honestly inexcusable. Otherwise good app.
Locked out 1/5
Needed a code to login to my authentication so it’s impossible to login, stupid.
Yes, it works. Yes, it’s secure, stable, low-latency and reasonably accessible. One cannot, however, back it up meaningfully; when it restores, accounts must be reauthenticated. This is a major PIMA.
Authenticator as Password manager 2/5
At first I was excited.. give it a try. Started using it for one week. My passwords are long alpha numeric case sensitive with special characters. Today update came through. All my passwords gone . Hope the backup has them ..
Microsoft trash 1/5
Authenticator doesn’t even work well for Microsoft’s own products
Oh boy, how many times… 2/5
It works, but don’t u be a second late to approve sign in. If u do not get to it immediately, it keeps asking to approve, so I approve sign in, but it doesnt work. I literally have to deny 4 requests to sign in to a vpn my work uses unless I get it immediately. Also, I stopped receiving notifications, so when I have to authenticate 3 times in the morning, I now have to open the app first and wait. That started happening two days ago. Notifications are turned on, and yes, my phone is on too. ;)
Horrible app 1/5
By Buster chunks McGee
All of my authenticator codes are gone and I have no idea how to get them back. I signed with my Microsoft account and they are still missing. How is it possible to make an authenticator app so bad that doesn’t even save your codes? I am now locked out of everything that had 2fa.
Pure trash 1/5
The server is so horribly bad
Watch no longer works 2/5
Ever since Authenticator added entering a number to authenticate for 2FA, the watch app stopped working. Please fix it!
Trying to add work email to my Authenticator app, and it makes me approve sign in request on the app, and you can’t leave that screen or you lose everything. So it’s literally impossible to add your account to Authenticator….
Worked good until I got a new phone and data transferred... lost all my account information and now I've lost my snapchat account permanently with memories lost for good. No worse feeling than that from an app I though I could trust. Now I will never get some of my memories and pictures back. Truly disappointing. Never will use this app again.
OTP don’t appear on Apple Watch 1/5
By I give up on a nickname
OTP numbers don’t appear on Apple Watch. I worked on it for an hour. Gave up. Deleted from watch and phone. Went to Authy.
Absolutely the best! 5/5
Just need to check time zone difference in mail notifications could confuse the user if they are multinational but great work girls and boys mis you! #muchlove
NO LA ENTIENDO 1/5
Esta app me bloqueó mi entrada a mi Facebook y desde ese entonces no puedo ingresar. Cada vez que quiero entrar a mi cuenta me pide un código autenticador QUÉ NO SE CÓMO GENERARLO Y LAS AYUDAS PARA OBTENERLO SON NULAS. No sé cómo agregar mi cuenta de Facebook a este autenticador! Las ayudas que dan y las opciones para hacerlo SON PÉSIMAS! Ojalá me entiendan y me ayuden. ESTOY MUY FASTIDIADO CON ESTO!!!
Not working 1/5
I upgraded phones and changed numbers, and my accounts were removed despite iCloud being backed up. Now I can't even add the accounts.
Works well. 5/5
By House Mania
The latest version fixed my issue with authentication not loading/working from Apple Watch.
Good with minor issues 4/5
By Bruck Danger
This app is amazing when it comes to using the verifications provided but an issue comes when an app(in my case TEAMS) auto redirects you to the Authenticator app for authentication. And it loads this inside of the Microsoft application saying to open the authentication app although it is already open. Asides from this issue the app works well.
8 digit code 1/5
I previously used this app and received 6 digit codes. Since switching phones it only generates 8 digit codes which do me no good for the sites I need!
By Just Another Apple 2
Too difficult to move the app from one phone to another
Does not work on IOS with Outlook app. 1/5
When you trying to authenticate your account with the Outlook app, instead of asking for the 6 digit code it’ll open the Authenticator app and try to login to your email on that app. Which as a result will then ask you for a 6 digit code. Since the app that is asking for the code is the Authenticator app, you will be unable to open another instance of the app to get the 6 digit code needed to authenticate the login on the Authenticator app.
DOES NOT BACKUP BY DEFAULT 3/5
By SF Food Order
I had to learn the hard way when I got a new phone today. I had made sure my phone, iCloud and device was backed up prior to making the switch. Turns out MS Authenticator was disabled by default within the application, something I never considered to check or know. I hope this helps someone out there!
Dependable and Smooth 5/5
Reliable 2FA and passwordless sign in. Seamless backup and recovery. Autofill for passwords and addresses if desired.
Great app 5/5
Backups for Microsoft accounts are useless 2/5
If you have to restore from backups, all Microsoft accounts want verification with a code. However you can’t get a code because the account in Authenticator needs verified.
Virginia Authenticator is too expensive for retired 1/5
By butter plate
Retired fixed income.
Horrible Authenticator for iOS users 1/5
Google Authenticator works flawlessly, every time. So 2F Authentication can be done well for iOS. Microsoft just had a very poor execution of it.
I was suddenly booted from my email (outlook365 from my web browser) as of yesterday. I’m told to accept the request pushed to Microsoft Authenticator. No request is there. I use alternate methods (all of them) and no matter what, I’m still routed to again accept a push notification that I'm not receiving. I tried looking in iOS settings and everything looks fine - push notifications are enabled, etc. I tried deleting and reinstalling the app, no luck. There are NO guidelines online. Several people have written on Microsoft forum with this problem and no technician has answered. I, of course, cannot write on the forum because I cannot log into my account. This is just a terrible app because it provides absolutely no troubleshooting help at all.
New to Authenticator ./. It’s confusing. I’m sure as I use it more it will come with ease.
Absolute garbage concept altogether! 1/5
This doesn’t make anything safer...it only makes more possible future hassles and problems for all your accounts that use it!
Endless loop of being locked out 1/5
I had to download this app for work, and it worked fine at first, but I noticed that there was suddenly 3 icons for the app on my phone. In my attempt to clean that up, it deleted the app all together. I reinstalled and now it won’t let me log into anything. Upon opening the app, the only option I have is to add an account. However, when trying to add my work account on MS Authenticator app, these are the steps I go thru:
1 – Clicked on ‘Add work account’
2 - Of the 2 options (Scan QR code or Sign in) - I chose Sign in
3 - Typed my email when prompted
4 - Typed my password
5 - Got a screen saying 'Approve sign in request' which tells me to open my MS Authenticator App to approve it.
Well, I am already on the Authenticator app. So, there is nowhere to go from here.
There is an option: 'I can't use my MS Authenticator app right now’
6 - When clicking on this option, there are 2 alternatives:
A. Approve a request on my MS Authenticator app – I am already here, and I can't use it…
B. Use a verification code from my mobile app - This the same thing as the previous option. It asks for a code from the same MS Authenticator
I’ve tried going to my security section on my Microsoft sign in page, but it kicks me to the same “approve sign in request” page.
Doesn't work with 2 accounts. My school and work both require the app and I keep having to delete the app and create 1 new profile to get the Authenticator notification to pop up instead of being able to properly toggle accounts. You would think a big company like Microsoft could fix a simple issue like this.
I have three “Authenticator” apps 1/5
The name nor the app icon allows me to have idea whose Authenticator it is.
It gives you 30 countdown but no option on where to click next and when you go back to the previous app to log in, it brings you back to this app again with the 30 countdown but no other clickable option to sign.
App spies on you 1/5
By justsom3 body
This app tracks your location and sends it to who you are authenticating with. There is no option to turn off the location feature.
Program will not let me connect. Just goes into an infinite loop. 1/5
Can’t use this app and I’m a programmer. Just runs an infinite look and error out everytime. Confusing!
Broken after Update 1/5
The latest update has completely broken push notifications to my device.
Please fix Apple Watch support 4/5
I switched to Authy because your Apple Watch app doesn't function - can't get past initial setup. I'll switch back to your app the moment the Watch app works
Awesome app so handy
WORST APP EVER! DOES NOT WORK! 1/5
By Pedro g g
Me and several students are facing the same problem. When trying to log in into our school email, if we are not currently connected to the school wifi, it is IMPOSSIBLE to do so. First, you login into the email, but then they ask to verify on the authenticator app. Opening the authenticator app, it also asks to reopen the authenticator app, which becomes a infinite loop. Now I do not have access to all my school information thanks to this POORLY DESIGNED APP. Whoever created this is extremely incompetent.
Total failure 4/5
Update: it seems Microsoft maybe reads these reviews. They seem to have fixed something in their backend so feeling lucky today, I tried the backup again from my iPad and it succeeded! Yay! Reinstalled the app on my iPhone and when I logged in, it restored the backup. So I’ll up my rating from 1 to 4 - better backup management will get it to a 5. Fwiw, I only use the 2fa code functions - I use strongbox for passwords since it syncs with keepass on my PCs.
I’ve used this for convenience for my Microsoft login. So I added a dozen or so other 2fa codes via scanning the QR. Now, with new iPhone in hand and using the same iCloud acct - every other app restored completely except this one. Trying to recover the backup, it just says no backup found. Trying to create a backup from my iPad results in a “something went wrong” error. Thankfully I’m kind of anal so I also have Google Authenticator which restored via export from my iPad - Google simply generates two QR codes, so code scanning with iPhone restored all the entries. Not surprised Microsoft can’t do something that simple. Pathetic really.
I have never hated an app more. It won’t let me authenticate so I’m completely shut out of my account unless I’m at work. It’s useless and won’t let me take off the set up. I’d give it zero stars if I could
Completely locked my account 1/5
By Real samsung note 9
I’ve been using Microsoft for about 10 years now and have never had problems with it until now with this. I could successfully login to my account beforehand and now it’s asking me to jump through hoops and barrels to get my account and when I do, it still doesn’t work. FIX YOUR APPS MICROSOFT PLEASE
Good App！ 5/5
Autofill disabled error 1/5
By W. J. Zeallor
For some reason an autofill disabled message gets generated upon first attempt to autofill. Autofill is enabled so it should work seamlessly. Worked flawlessly until recently.
Works great, thanks Microsoft! 5/5
The app works just fine, I hope it backs up to the cloud so I don’t get locked out of my accounts in the event of app failure!
Does Not Work 1/5
Every time I try to log into my Microsoft account, it asks to use the Authenticator app. That isn’t working. It will just say that it was denied when I didn’t do anything. Please fix because I use this for my school account.
Endless loop 1/5
By Mel Greenway
Microsoft still has a lot of work to do to make this a seem less experience. I got stuck in an endless loop of signing up and the link never being made with actually getting me into my account. Bad experience.