Deleted all my codes 1/5
After going from an iPhone 12 max to an iPhone 14 max pro this app deleted all of my crypto authentication codes and now I can’t get into my accounts.
I got a new phone and I am unable to login to see my account, now I am unable to login to see my work schedule thanks for nothing you worthless app
Works great but.. 1/5
Gets 1 star from me for not having a desktop version, how is it possible to be a Microsoft product but not be accessible through pc forcing me to always have my old phone on me to log into everything… I guess if I break my phone then I can kiss those accounts goodbye.
Uninstalled, as it asked to share my/user's data !! 1/5
Strangely, this MS app says, unless user / i share data, user / i cannot use it !! Uninstalled it. Another strange thing is, it provides only two options: [Accept] button to allow it to spy/steal data, or [Decline] button to decline the option !! Why is it "Decline" ? it should be [Decline & Uninstall] ... that wud make uninstallation easy. Or it can display a [Uninstall] button immediately after pressing [Decline].
DEVICE CHANGE LOSES ALL DATA 1/5
Do not use this app at all costs. If you upgrade your phone, and restore from even an encrypted back up, none of the data from the Authenticator is saved in your new phone. You will be locked out of every single account you use this app for. This app is utter trash and Microsoft has zero support to help users who experience this issue.
Works as designed 1/5
First start with the windows App, login forced to download the app, login jump to phone login not that ID even though you are using it that id does not exist login go to webpage to continue logging in login down load the app to continue the logging. Go to next phone
Sign it. Go to webpage to continue signing in. Email has been sent however there’s nothing asking for that code continue on the website. Click here to download the app. Yep it’s Rock Solid
Unnecessary Frustration! 1/5
Switched to a new phone, and now I cannot log into any Microsoft account since the verification codes are not being sent to my new phone! Microsoft could not bother even allowing for the transfer of old Authenticator account to new phone. I also cannot email Microsoft since my Microsoft accounts need my Authenticator account working, and it is not! This is the worst app Microsoft has ever made. Two-step verification is silly and pointless security that should be made optional. Not everyone wants to deal with this nonsense!
Needs Apple Watch support 2/5
This used to work beautifully on my Apple Watch. Not sure why MS would remove this functionality, disappointing.
It often goes into infinite loop of giving errors. It is unprofessional, poorly developed app.
Terrible Inscrutable Process 1/5
By Seventh fret
This is the worst app I have ever tried to use. It lost my password. Every attempt to reset wanted me to use the authenticator to sign in…duh.🙄🙄🙄
When I went through an tedious process to reset the password, it said the password was reset; however, when I then tried to sign in with the new password it didn’t recognize the password. I will never use this for any sign in process.
Total pain 1/5
Signed up for two factor authentication for my college : worst mistake of my life, lots of login issues
Simple and easy 5/5
Wish they had more options on how o get passwords in but they do a good job.
Disgusting Fake Reviews 1/5
By not happy camera
These Reviews are Fake that say the app are good. I’m sooooo upset about the money I’m out of today I now am triying to delete the app, turn off two way authenticator and nothing is working I’m freaking believable. Now i have to disable my alarm these ucking suckers no regard for people no phone number people complaining for years
Great App for authentication 5/5
I have been using the Microsoft Authentication app for a few years now without any issues. The only problem I have run j to was upgrading my phone and transferring data. The app migrated without any issues, but my accounts I had did not make the move. Had to re-add each one. I can sort of see why we would need to do this, but my Duo Auth app moved my accounts without any issues.
Wrong name 2/5
This should be called “OneWorkplace” because all the web front-end is called “OneWorkplace” super confusing that the app is named differently. I mean I’m aware MS has absolutely no concept of semantics or UX but hey, since you don’t QA your products you can save money be releasing beta software and use feedback and forums to gather bug reports and complaints.
Approval request to sign in won’t go through 1/5
I can’t log in to my work’s computer because every time I click send approval request to the app, nothing happens. Garbage app
Looping issue 2/5
By krystin H
PLEASE fix the looping issue. When setting up new accounts, you’ll receive a notice to open Authenticator. At that point, Authenticator tells you to open Authenticator, too.
Horrible idea to include opening an already open app, as it won’t allow for codes to come through.
I have my work account which is connected to this App.It NEVER works.If you cannot properly access the Authentication there is no other option.No Customer Service.The only way I can access my info is going on a random computer which doesn’t go through this stupid App.
Worst mistake I’ve ever made!!!!
Another Terrible Microsoft Product 1/5
I’m required to use Authenticator for my work. Most recently, the app crashed every time I tried to open it, and when I re-downloaded the app, I can’t access my work account. When it isn’t crashing, I have to input my PIN at least three times to get it to unlock. It’s a terrible interface, and I’m begging my workplace to get away from Microsoft products.
removing watch support 1/5
if you take away the apple watch app, i’ll just move to linux. ¯\_(ツ)_/¯
Love it! 5/5
By James Brodski
Makes MFA easy!
Please Don’t Remove Apple Watch Support 1/5
Please don’t remove Apple Watch support! I rely on and use every day. I don’t want to take my phone out of my pocket every time I need to connect.
GARBAGE GARBAGE GARBAGE
Crashes when opening 1/5
Locked out of all my work accounts now.
Wildy Garbage App 1/5
Just spent the past 2 hours trying to use this app in conjunction this a teams account and it proceeded to trap me in an infinite loop of not being able to sign in. Awful compatibility considering both are Microsoft based apps. Fix definitely needed to make the interface more usable and not so garbage.
Apple Watch support 1/5
Please continue Apple Watch support else I will need to look for alternative solutions
MAC/IOS USERS DON’T USE THIS APP!!!!!!!!!DON’T USE 1/5
By Tedd FC
DESTROYS ANY PASSWORDS YOU HAVE SPACED IN SECURE PASSWORDS
Can’t understand passwords 2/5
A good source for codes but it would rather send codes then have you put passwords
No longer works 1/5
I don’t get the pop ups with the authentication window any longer. Have to choose to have the code emailed to me instead
There’s no answers for problems with this app 1/5
I received a code from a website saying to use it with the Authenticator app. I can’t figure out where to put it in at. When I search online I come up with nothing.
like this app but… it’s not helpful enough 1/5
if i have the password saved in edge, microsoft authenticator will delete the password in the app! it’s maddening when the default for getting passwords on my phone is this app and i click it and nothing comes up! i have to go into settings and then my saved passwords on the edge app to get it and i’ll put it back on authenticator just for it to get deleted again
Never force reviews 1/5
Never force reviews
This app is insufferably confusing 2/5
Seriously how does this even work? I open the app and then it says I have to open ANOTHER AUTHENTICATOR APP to approve my request to use said authenticator app. How is that supposed to make any sense? No sign in, no passwords, we’re just gonna force you to use another device? What if I’m locked out of that app’s version of authenticator too. Completely ridiculous. I needed it for college, but once I get rid of Outlook I’m never using this mess of an app again and I don’t think you should either.
Used to be great now it's a pain to use 1/5
By Old Biscuits
The update that removed the Apple watch app is disappointing.
The authenticator sometimes doesn't auto pop up for authentication, this leads to expired tokens.
Sometimes the splash page covers the number, takes extra steps to get it done when it used to be almost instant.
Microsoft dropped the ball on this one.
Needs Apple Watch support 1/5
Apple Watch support is a no-brainer. Why would you remove function from your app and make it more difficult to use. What’s next, a blue screen of death?
Apple Watch Support! 5/5
Please, please, please, do not remove support for Apple Watch! I use this multiple times a day and it works really well.
Apple Watch Support 1/5
It was a huge convenience to be able to use a smartwatch to authenticate. I’m very disappointed to learn that Microsoft is planning to discontinue smart watch support for Authenticator. This is a big step backwards and I hope Microsoft reconsiders
By Josiah Hikl
By far one of the worst apps I’ve ever used. There are no words that capture the amount of disdain I have for this app. Extremely faulty, with a terrible user interface. Overall if I could remove this app from the existence of the universe I would.
Removing Apple Watch support 1/5
By Ryan Demski
The primary way I interact without app is through the Apple Watch and they’re removing support
Removing functionality 1/5
Not a fan of removing Apple Watch support. I constantly is that functionality every day.
Locked out of my account 1/5
By not Microsoft tech support
So I used to use the Authenticator app but when I got a new phone because my old one broke I got a new number and I tried to login but is would not work because the “use my app” doesn’t work and because I changed phones the “text ************* number” doesn’t work either. Also it won’t let me make a new account. So basically I all banned for the Authenticator app. Is there a way to fix it?
I used to like it but unfortunately I am stuck in a perpetual loop of 2FA after upgrading my phone. It keeps sending me 6 digits but requires 7 digits to verify. It’s a known issue on Microsoft’s forum. Do not use it until they fix this.
Least intuitive app I’ve ever used 1/5
This is my first review on the App Store after getting so frustrated using this app. It just kept sending me in a loop back to the main setup screen at each step, where I would have to start over again. I watched the video that it says to watch and it keeps responding this way even after I carefully followed each step.
Not impressed with Microsoft 3/5
This is ridiculous that I have to load an app on my personal cell phone to log into a business account!
The app refuses to install 1/5
How can I protect my account if I keep getting “Unable to install app”
Happy user 5/5
Super user friendly, easy, and convenient!
How to install on a new device, w/o using password? 3/5
I can’t see what I’m typing. What the h…?
I want to install/configure Authenticator app on a new device.
I don’t want to type in my password. How can I I do that
using Authenticator on an existing device????????r on a new device.
I don’t want to type the password. I can’t figure out
how to do that with instructions given.
Don’t kill the Apple Watch App. Please. 1/5
Really. My Apple Watch is a secure device tied to my phone. What is the security risk? I authenticate using my watch several times a day. Please don’t take it off my watch.
Switched phones and have not been able to log back in.