Does not send notifications 2/5
By evlxo
It use to send me notifications to approve a sign in for my Xbox account but now it doesn’t send anything
The most good Authenticator out there!!! 5/5
By Uhhh among us
Sorry this is kinda short, but the reason why I give this 5 starts is that it always recovers my account. So if I ever upgrade or lose my phone, I can always recover it. On top of more features. More than 5 starts honestly.
App removed accounts!! 1/5
By hahah712
I’m having an issue with my Microsoft Authenticator app. When I’m in the application, two of my social media accounts that use it for two-factor authentication have disappeared from it, I believe to do with an error with the application. Without it, I am unable to login to my accounts that have 2FA.
When it stops working you can’t get human support 1/5
By Ray6543
I used this app to authenticate my Microsoft account AND my Tesla account. It worked well, though I didn’t see any benefit over simply having a one time code sent to my iPhone.
After my previous phone died and I recovered my new iPhone from the iCloud backup, the Microsoft and Tesla accounts were missing from Authenticator. I was able to reinstall the Microsoft account, but adding third party accounts require you first log into that account, which of course you can’t do without first using Authenticator. Vicious circle.
Tesla sent me password reset links, but they wouldn’t work because they can’t turn off the 2 level authentication.
Tried to find Microsoft support but they don’t even include Authenticator as one of their products. Lots of online support on how to set it up but not how to remove it or turn it off.
No humans to be found….
Cloud back up doesn’t work! 1/5
By In the elements
I had the cloud back up feature enabled. I had to restore my phone from my iCloud backup. When I opened this app and tried to restore it the app said back up was unavailable. What a miserable time that was getting everything that uses this app to open and turned off using this app!
App works great but if you lose or restore your phone you are going to be in big trouble!
Also why doesn’t this back up to one drive instead of iCloud?
Locked out of Account 1/5
By Hdiidkcjfnfbxxbbdk
because of this app i’m permanently locked out of my Microsoft account, i all my work was on the account but oh well i guess. not worth the trouble.
Authenticator 2/5
By rob kind
Still trying to learn how to use authenticator I do like it.
No notifications? 3/5
By PippinsPaw
Isn’t displaying push notifications, only when app is opened does any prompt display for approval. (Yes, notification settings are on and correct). Works well once manually opened, but easier if an approval notice popped up on a lock screen or watchOS widget.
Great 5/5
By D.Fields45
Works well and is fast!
This app ruined everything 1/5
By jelaineq
I literally can’t access any of my social media accounts or Xbox account because I lost my phone and have to verify everything through the is app smh🤦♂️
Cannot restore backup 1/5
By Winter Glass
It won’t work
Cannot recover from Android 1/5
By TwentySixHundred
It’s dumb that you cannot recover your authenticator account if you use it on android. There is no way to export a backup and place it in iCloud. Do better MSFT.
This app has never worked 1/5
By KCCMBWO
Despite saying it’s securing your files I have never found a use for it microsft
It’s asking for me to approve a request and won’t move on and has never properlyfunctioned.
F this 1/5
By Jimjimmy jim jimmyaayyy
I’ve never been hacked and all my accounts broken into more then when i down load these apps
Horrible workflow 1/5
By RussMc007
This never seems to work the first time. Scanning QR code fails repeatedly.
Horrendous 1/5
By ApplePlaygroundUser
Leave it to Microsoft to make the worst MFA system in existence. Unusable and has ruined my work devices and ability to do anything. Unreal that they can’t work out simple bugs or catch-22 loops.
Coerces TouchID or FaceID so police and Msoft can track and steal contacts 1/5
By NoPRISM
Horrible prism company
Use alternative
No support 1/5
By Bob75205
Have been trying for 3 hours to get help. None!
Everything Gone 1/5
By justwannawatchvids
I had to switch phones and apparently my iCloud didn’t have enough space to back up everything, so I lost the back up of the app. Lost everything I had set on this app so now I’m praying I can find everything that had 2FA activated and disable it before it’s too late.
Really useless 1/5
By I4ko
Use 2FA - fine, really love to, but you diligently backup your phone every week with encrypted backup and it breaks, you get a new iPhone, you restore your complete backup on it, and the stupid MS Authenticator app has forgotten all of the 2nd factors set with it. Now you are cut from all your accounts. Really stupid. This app should store and restore from proper full phone backup. Many others do that just fine.
Authenticator app deleted and backup didnt work 2/5
By needsUserName
The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/
Easy Peary 5/5
By TRUMP Our Blessed Country
Easy Peasy
Making things so complex 1/5
By hjfkdkfkfj
You are making things so complicated
Not usable 1/5
By Celeastar
Doesn’t doesn’t even allow me to login to get anything this is the stupidest authenticator app I have ever tried to use.
Keeping windows and iOS in sync 5/5
By Travis2223
I love this app because it allows me to keep my passwords from edge browser in sync with my iPhone passwords. Before I knew this app existed, I had to two separate versions of passwords on icloud and windows. And if you change your password on one of them, it doesn’t update the other. This app has gotten rid of that issue for me! 5/5
Won’t let me login 1/5
By Heathervicc2014
Just downloaded this app to try and protect my account and I can’t login. Keeps saying my password is wrong when I just changed it. Fix ASAP please
Security is Key 5/5
By Amelia Eve D
Thank you so much for keeping my account secure. I can’t thank you enough
Lost all connected accounts 1/5
By pata2001
After an update, all my connected accounts are gone. What kind of dumb programming is this? For a company that promotes productivity, they just created a critical app to halt any productivity. Don’t risk it with this app, as you can just lost everything in it and you’re stuck.
App is almost perfect but my retinas hurt without dark mode 1/5
By Iorveth45678
It’s 2021. Why is there no dark mode? What is Microsoft’s aversion to adding dark mode to this app and LinkedIn for that matter? Fix this simple issue and I’ll change this to 5 stars. The app functionality is perfect, but lack of dark mode after all these years is unacceptable.
Never works when code sends 1/5
By irish11!
All new passwords not working and it’s frustrating can’t log in no accounts..
App Lock doesn’t work with Apple Watch 5/5
By Theboogerbuggerblahblah
If app lock is set to “on” in the iPhone app (which is required to use Authenticator to access passwords stored in Edge) login approvals on my Apple Watch always fail. Either make make it so that I don’t need app lock on for passwords or fix the error with Apple Watch.
Great 5/5
By crhall52
Tool
Nightmare! 1/5
By hooolani
Worst app I've ever used. I can't get emails, can't get into any of my accounts. I've tried many, many, many times to delete this app, but I'm unable to! My husband, daughter and son-in-law, have all tried (all very technical) and can't delete it!! I've tried to get in touch with Microsoft and, you can only chat online! But, only thing is, they say someone will help you soon...but no one ever comes online to help me!! And I've tried several times!
Recent app update… 3/5
By Bubblettgirl
I haven’t been able to use the app successfully after the last update. Repro: add new page to OneNote and add details. Click on yellow banner “Working offline. Sign in to sync notes.” Click “Send notification” It sends a notification, Swipe down on banner alert, select “Approve.” View the message with the the Auth app with number to approve. Select the number to approve and see Facial recognition appear to log into the app.
While I sometimes see “Approved” in the top banner, going back to OneNote it’s like it never happened and it keeps asking to send a notification.
After numerous tries see error message: “We can’t connect to the server for some reason. Try checking your connection to see if the server is available.”
Tricking users, don’t appreciate 1/5
By 3amm
I don’t like Microsoft’s new stance… trying to trick isers into logging into some Microsoft server to do anything. Hey public people, you don’t need to do that!!! I tried another name brand Authenticator and it didn’t make me log into anything extra!!
Not backing up mfa qr accounts 2/5
By tp676555
Only thing that’s backed up as the passwords. I lost access to the phone and then we got a new phone and install the authenticator it’s missing all the MFA accounts. Even with the Microsoft account connected to it relinking to the account didn’t bring back all the QRAuthentications. It was a huge problem and wasn’t able to log into many accounts for days
Teams App to Authenticator 1/5
By Yeeeting_
Uhm. I been having this issue ever since I started using the Authenticator app. When my Teams mobile app switch to Authenticator app for approval. It just stuck there, and it seems like it doesn’t know the Authenticator app is ready open and in-use
Why 1/5
By all users out there
If your company uses this app. They hate you
app doesn’t work on new phone help 1/5
By LoveSosa408
i’ve had the authenticator app on my old iphone and it worked perfectly fine. then i upgraded to a new phone then redownloaded the app but now i don’t get any notifications to approve requests to sign into my accounts, i’m stuck and don’t know what to do please help.
8 numbers vs 6 numbers 1/5
By lookrich
No way to change 8 vs 6 digit codes. Now I’m locked out of accounts.
Teas 1/5
By caleb barbaro
Trash
It use be good 1/5
By skdaimati
With recent update most requests fails when I try to approve them from Apple Watch. It used to work fine.
Frustration 1/5
By Ann's Husband, Glen
App is troublesome with cell phone use. It often doesn’t work. It works on a Mac computer perfectly, but with a phone it often blocks me from your important university resources.
Apple Watch approve access not working 3/5
By johaed
Hello.. after updating my iPhone and Apple Watch to the lates IOS now is not syncing when signing in . When I enter my email password then it shows the notification on my Apple Watch to approve and deny but after approving it doesn’t open my account . Only works if I approve from iPhone . Please help .
It is a hassle 1/5
By Game critique Ricky Demi god
I don’t like it
I Can’t recover my Facebook account. 1/5
By @@@kmy
Facebook keep asking me for my Authenticator code. But I can’t find it for I don’t have the same phone. But I have My SIM card, but no. I can’t recovered my Facebook account. It sucs! ! !
Better than google 5/5
By JakeD___
Requires login to app! Dumb Google does bot.
Súper útil 5/5
By iJSantiago
Es una app segura y lo recomiendo.
Easy! 5/5
By @happyestimat
Love it
