Couldn’t log in to account once in Wrigley 1/5
Was seamless getting into the park. Once in the park though my app wouldn’t let me log back in. I therefore didn’t know my seat # and had to go to guest services to find my seats. Was a terrible, and super stressful, way to start my first time at Wrigley, especially after waiting 4 hours in line. Disappointed doesn’t even cut it!!
Needs to improve the UI experience 1/5
By Hthy Conscious
The transfer of tickets to friends is not working correctly. Please upgrade the forward tickets option. I purchased tickets wanted to transfer to a friend, the App never delivered the tickets. I finally had to text the tickets to her. Please pay attention to the details and upgrade this!
Most frustrating app I’ve ever used! 1/5
NEVER forget your password. You’ll spend hours trying to reset it.
Very disappointed 1/5
By A's fangirl
I don’t know what happen to this app this year. It’s always been easy to use, check in and get info. I have not been able to Checkin all season and when I get my upgrade texts the app doesn’t open up right
When going to other parks other than Citified can never check in !!!
Need 2 accounts for no reason 1/5
Apps are made to help our lives become easier. When they don’t do that, and there are added hoops to jump through, it’s incredibly frustrating and annoying. This is your ticketing app yet you require two different accounts to access any types of tickets. This is incredibly stupid. If I could give you 0 stars I would.
Can never access ticket that I have either purchased or had forwarded. Useless
Screw this app & the business model beneath it 1/5
Makes sharing tickets with friends, especially friends who are older, don’t have smart phones, hard to impossible. This is MLB infomining its audience & restricting the traditional secondary market in tickets. F that sideways. Will meaningfully reduce number of live games I attend.
Lousy app 1/5
By Harold Cox
Struggled to get the account confirmed. STILL don’t see my tickets.... grrrrrr. Called customer service, NO help. Junk, try again.
Dear Apple: This app is a FRAUD! 1/5
By mlb is awful
Please remove this app from your App Store. It is being used to fraudulently sell tickets that never show up in the app.
Missed two innings of a game because this app DOES NOT WORK for buying or receiving tickets. The box office people at the stadium said this app has made their job absolutely terrible due to the hundreds and hundreds of angry fans having trouble with tickets over this app. The box office manager ‘gave’ us three tickets because he knew it was a rip-off. Our credit card was charged but NO tickets were sent.
I kid you not - while trying to resolve this at the box office - other fans came to the window with the exact problem!
It must have been written by a group of 21–year olds that are using MLB fans as guinea pig testers. Look at the reviews! How does the MLB even put this out for people to use?!
Just want my tickets 1/5
Absolutely terrible interface if you buy your tickets online and then have to download the app to get them. Not user friendly at all for an extremely simple task. Buying tickets for a ball game should not be this difficult.
This app must be improved 1/5
I have never written an app review before but this app is so terrible that I felt the need to tell someone. I guess we are all forced to download it to get baseball tickets, but be forewarned that it doesn’t work well.
This is now the only way to get tickets for our local team. I spent 50 minutes with tech support trying to link my ticketing account and my mlb accounts on the app. After nearly an hour, my tickets still don’t show up but the tech guy claims they will be there 4-24 hours before the game. (And what if I wanted to transfer them sooner than that?)
This experience is terrible compared to other ticketing apps. I can’t believe MLB would launch something that is so poorly developed. MLB needs to improve this app; its a terrible experience for fans.
Terrible Update 1/5
This app has been ruined. Bring back the journal, it was the reason I used the app. Now I can’t add previous games that I attended.
This app is awful! 1/5
It used to be easy to use. Now it feels like lazy developers left most of the work for users. Buying tickets is ridiculous. Just paid $400 for two tickets to Wrigley and it took way too much time and then I have to do work in the back end to even find my tickets. As the app spins and spins. So sick of lazy awful apps. You should be ashamed of yourselves MLB for wasting fans time and testing their patience. Really unforgivable. Spend some of that money and fix this awful thing.
My History 2/5
Is there a way to add games to My History (formerly “Journal”)? My favorite feature of this app was that I had the ability to keep a log of al my previously attended games. There were games that I attended in 2018 and earlier in 2019 that I want to add to My History, but now seem unable to do it. This used to be easy with Journal.
Fix your app it doesn’t work right now... at the angels game and it keeps saying that you can check in within 3 hours before the start time... the hand starts in 30 min
I have been waiting patiently for the update, principally so that I would be able to continue my tradition of including pictures from the game in my journal. I’m very disappointed that the update has not restored this feature.
Not a good experience 1/5
My local team (Phillies) requires the use of this app for tickets now. MLB charges $10.50 per ticket as a “per ticket fee” then REQUIRES me to use this clunky and poorly designed app. I blame the development company AND MLB for signing off on this junk. High school kids are developing better apps.
Not user friendly, not easy to link an existing MLB account, the ballpark maps are unusable, the history tab changes every time I use the app, the whole thing blows. I’d hope it gets better with an update but the last update made it worse!
Complete garbage, and what’s worse is I’m forced to use it for online ticket purchases and still get charged $10+ dollars to do so! So either use this garbage app or go back to pre-internet times and purchase tix at the ballpark ticket window. Both are horrible options. This makes me want to buy LESS TICKETS and just watch on TV.
Where’s the past ballpark visit option? 1/5
You can only check into live games, where’s the option to add past games??
Close, but still not right 1/5
The history and checking have been fixed, but I still can’t check in to games I went to in the past. When this app rolled out, the journal enabled me to check in to all the ticket stubs I had saved throughout the years, and catalog all the parks and teams I had seen. Two games I went to earlier this year, I could not check in to because the app didn’t think I was at the park. Now that history is lost and who knows if I’ll be able to get back to those parks. I get that the app is designed to enhance the game day experience, but shouldn’t patrons be more concerned with watching the game instead of their phones while at the game?
Thank you... 2/5
...for updating, my previous games journal (100 now over 45 years) is back. I would really like to be able to add pictures, write recaps after the game, add, edit. Watching the Orioles flail away at pitches from Shane Bieber and Brad Hand has become more significant recently and now it would be nice to add an All-Star game reference. Now, I don’t “check in” until late in the game because I’d rather get the right picture on there than know where At The Ballpark I can buy a bao bun. Silly unimportant stuff? This is where the original ATB got it right.
Rain shortened game 2/5
Rain shortened game does not give the final score or count the team. Even though when you click on details, it shows the game completed. Not a user friendly design
Just revert back to old app 1/5
Echoing everyone else, just bring back the old journal functionality that lets you add past games and keep a full record of what you’ve attended. There was no reason to remove that, and doing so did more harm than good (obviously, based on negative reviews since).
Loss of a Friend 1/5
A year ago, this app was a fantastic way to chronicle your ballpark visits. No longer. MLB has gutted the history component, which was the best part of the app. You can no longer upload photos after you’ve checked in. It’s a tremendous disappointment.
Does this app ever work? Ever? For anyone? 1/5
I have had nothing but problems with this app. I keep trying to login, but receive an error message every time. (When I enter an incorrect password, it tells me that my email address and password don’t match, so I am certain that I’m using the correct password.) It just doesn’t work, and it doesn’t offer tech support or anything else.
MLB, it’s clear people are frustrated with this app. But what’s more frustrating is your lack of communication regarding concerns, complaints, etc. People have a way of being patient when they feel like something is being done about a problem, but your silence is deafening. I hope someone reads this and responds.
Got suckered by a flash sale 1/5
By Lu€ky Squ1rrel
In the flash sale email, MLB conveniently left out the part where I have to download yet another MLB app to get my tickets. As if the TWO fees - a “convenience fee” and a “order fee” weren’t obnoxious enough. Nothing convenient about this. Fees plus the hassle totally cancel out the flash sale value. I won’t open another flash sale email ever again.
Negative 10 1/5
I can no longer access the Ballpark App because my I-phone doesn't support the upgrade so I can no longer access the tickets I purchased.
Sad to say, this app has really taken a turn for the worst. I loved keeping track of all the ballparks we’ve visited and games attended in the Journal, but that feature has been decimated in recent updates. No option to add photos to past games, no option to ADD past games unless you check into them on that exact day. No ability to easily look through photos uploaded for games you’ve been to... such a huge BUMMER. The journal was the coolest feature this app had to offer and they’ve destroyed it. If I didn’t need to app as a means of viewing our season tickets, I’d delete in a heartbeat. Now, it’s just a hollow and boring utility for viewing our tickets, with all the features that made it fun and user friendly now stripped away.
Don’t bother with this App 1/5
This app is the worst I have ever downloaded from the store. If I could give it a no star rating or even a half star I would. Talk about not being user friendly. Mlb needs to go back to the drawing board to revamp or relaunch this 🗑. It makes no sense to me that because i bought my tickets in advance they don’t show up. Excuse me for being an avid fan. I think I’ll just use StubHub next time or print out my tickets. The absolute worst app i have encountered on here. Do yourself a favor and don’t even bother downloading this app. You’ve been warned by an honest Joe. 🙂
Fix this 1/5
By Gohlkus Maximus
Somehow it now won’t recognize my password after I’ve changed it twice. It worked earlier in the day and booted me out, hence the password change. Glad there aren’t any games for a few days because this is ridiculous. I’ve had my account for a decade and a half or more without ever having had trouble. Am I going to have to start printing tickets again? Ugh.
Took way too long but thank you for restoring history 5/5
History finally works again
Worst ticket app ever 1/5
My parents spent over $1000 dollars on All-Star tickets and they wouldn’t provide a bar code to access the actual tickets. My parents aren’t scammers. You see the credit card number with verification of the purchase, and don’t give them the bar code to be able to go into the game? This is different than every other ticket app I’ve used. Gametime, StubHub, SeatGeek, Flashsheets, you name it. Multiple days and multiple accounts later, we finally have access to the tickets.
Does anybody really reading these reviews.? 1/5
OK you say you fixed the app but now I don’t see the two games I checked into in Atlanta but the game in San Francisco and And Cleveland did appear and now I’m not able to add games anymore like the journal section used to have. What is going on!
PUT THE JOURNAL BACK LIKE IT WAS!!!
Does not work 1/5
By get rid of useless ap
After several tries to get my tickets through the app, and several calls to the box office , I called and said to mail me the tickets.
This app is truly awful. That is all.
Huge Ripoff 1/5
By Fuzzy Reviews
A $10 “convenience fee” and a $3.35 “order fee” for two tickets. No thanks.
F$!ng endless emails 1/5
0 stars if I could. I get no less that 10 emails a day all the while my preferences are set to no emails. I have unsubscribed using the link in emails and there has been no change. I have emailed customer service and I am awaiting a reply... not holding my breath.
Absolutely horrible app. Don’t download.
Awful App 1/5
Can not connect to ticket account for any team. Tech help does not know how to help.
It’s useless. You’d think MLB would pay someone with computer knowledge to design a decent app
Improved, but not good 2/5
By Akron Area
When Journal went away, we lost our notes and the ability to add pics after the event. Now we have some of our notes back (I’m happy) but can’t add pics after the event. Why not??!!
Bring back the old Journal 1/5
By Bob from Evanston, IL
My History is a piece of ****.
Really frustrating 1/5
I don’t even know where to begin with this trash app. So many things are wrong. My biggest concern however, is the way summer pass is used this year. Last year it was easy to use and add to your wallet. This year you have to go into a non-app website and claim the tickets. From there it tells you the tickets are under the “tickets tab” which is not actually anywhere on the app? So you have to log back into the dumb non-app site every time or screenshot the tickets. Just very unimpressed.
Log In Issues 1/5
Multiple times my password was reset however still unable to log into the app.
Update is better, BUT 2/5
There HAS to be an option to edit after we ‘check in’. As far as I’ve been able to tell as of now I have to add my memory and ALL pictures at the initial check in. I recently visited Tampa for the Yankees and had to wait until the end of the game to ‘check in’ so I could add all my pictures and write about the game. Since I did not check in upon arrival I missed out on the swag giveaway. A simple edit of the memories would bring this to 4-5 stars.
Please fix this app! 1/5
This used to be my favorite app! You have ruined it. Please restore the functionality that existed prior to whatever you have done to destroy this app!
Not user friendly 1/5
By SLW McLean
I can’t believe how difficult and not user-friendly this ballpark app is. You would think they would make it easy to transfer tickets. NOT. Hate it!
I can not log in 1/5
I can’t even log in using the email and password I have reset many times!!!!!
By Clean Matt
I see that the journal is back up, but it doesn’t let me add the games with pictures that I went to this year while the app was complete trash. Hopefully this gets fixed before the season is over.
Surely they went out of their way to make it this complicated to access tickets. 1/5
Avoid downloading this app if at all possible.