Great Ballpark Experience 5/5
From accessing my tickets to learning about what’s going on at Citi Field, Ballpark app has been ideal for my gameday experience. Love checking in to log my games in My History!
Fix the mess! 1/5
Is there a way to rate this app with a negative five stars until MLB finally fixed what they destroyed more than a year ago? (SERIOUSLY! How does it take this long to fix this mess?)
The history desperately needs back the add a previous game feature and desperately needs the ability to delete a “check in”
Historic Check-In 3/5
Your FAQ’s say the app allows for historic check-ins, which would be great for the stadium trips we have taken as a family, but there is still no availability of those historic check-ins. Please add soon
Rain shortened game 1/5
Season is now over and this app is still not fixed. Still doesn’t show the rain shortened game, nor allow pictures to be added after check-in. If this wasn’t needed for mobile tickets, I would dump it. Zero stars
- - - - - - - -
Rain shortened game does not give the final score or count the team. Even though when you click on details, it shows the game completed. Not a user friendly design
Would be ZERO stars for above reason that is still not fixed. Won’t let me add pictures once I click on check in
Awful App 1/5
I had so much trouble accessing my Game 4 World Series tickets from this horrible app. The tickets were paid for and stored in the wallet section of the app, and just hours before game time the app locked me out. It would recognize my email, but not my password. It let me change my password, but wouldn’t let me log in with it. It’s not like I was locked out of an unimportant app that could wait-we’re talking about World Series tickets. Thankfully I was able to get tech support and she walked me through some back door way of accessing my tickets. I expect SO much more from MLB. Come on!
Worst ticket app ever 1/5
I wish I could give less than one star. Not user friendly. Awful setup. Can’t think of a single good thing to say about it.
If it ain’t broke don’t fix it 2/5
The app was great solely cause you could enter games you’ve been to and see every teams record while you were there. Now you’re only able to add game you went to that you bought tickets through the app with. It won’t let you add games you live been to other than that. Really lame now.
Spam forever 2/5
I had to download the app to get my tickets to playoff game. It worked ok. Since then I get 1-3 spam emails per day from different MLB.com sites. I unsubscribe from every one and they KEEP coming.
Apple Wallet? 1/5
Needs to integrate with Apple wallet.
This app is broken 1/5
Whenever I search tickets for an away game, I can no longer log in. The only fix is to uninstall app and reinstall. This is crazy
Worst experience EVER 1/5
I bought tickets to Astros game for some friends and the day of the game did not allow me to forward the tickets. It took me like 4 hours to try to resolve it calling everyone from MLB, to Astros box office and no one was able to help! Went back and forth for several hours with just a few hours before game time. It was a NIGHTMARE using this app! Finally 45 minute prior to game time the tickets magically appeared! NEVER AGAIN!
Unable to Load Tix 1/5
I’ve been having an issue loading tix that have either been forwarded or accessed directly from ticket office. Tried relinking accounts multiple times, reinstalling the app, and rearranging the ouija board!! Crap app!! What happened?!? It was great last season. UPDATE: I’ve deleted the app, removed and added linked accounts multiple times, and still no tix. I’d rather not take the actual paper ticket to the game and I can’t print them out either. MLB restricted that!
Pathetic app - can rarely open my tickets 1/5
MLB forces you to use this app to download and view your tickets most of the time it doesn’t work! I just downloaded some free tickets for the viewing party at the national Stadium for the World Series. I have downloaded the app twice now and still I did not see these tickets that I got. And during the season I show up at the stadium, and half the time I can’t open the tickets, it is so frustrating! This app is pathetic
App used to be better 1/5
They stripped out functionality from the “my history” section so you can’t see stats and you can’t add games the app didn’t pick up. Also you can’t check in if you have a paper ticket you bought at the box office.
Also, tickets routinely vanish when you transfer them and you need to do this dumb process where you link accounts when you go to other stadiums.
Last the network is always garbage at stadiums so you sometimes can’t pull up your ticket or e-cash when you’re there. I usually screenshot my ticket just in case.
Used to be my favorite app 1/5
Used to be such a cool app to keep track of all of the games you went to, with pictures and notes. Now it’s like a bootlegged version of what it was before. They “brought back” some of the features and have been telling customers the “old features will come back.” Thats now been the refrain since March. I understand wanting to gear this app more towards ticketing but I don’t understand why exactly that also means they needed to delete half of the features and then bring it back in a half-a**ed fashion.
PS- I have never written a review before but I just want this app back to normal
History freezes 1/5
I go to my History page and it takes forever to load. Then when it finally comes up, I can only check one thing, the App freezes and I have to close the App and open it up again.
Not having historical check-ins either is an embarrassment. Please explain why it’s so difficult to bring that feature back when people have been complaining since February.
By -100 rating
I hope there is not a worse app anywhere. It took me 11/2 hours to access my tickets. Not sure if I’ll be able to do this tomorrow at the stadium. You must make improvements. I wish I could rate this in negative numbers.
Awful and frustrating 1/5
Have tickets for the BIG games but can't access them and they only do digital
Negative improvements 1/5
I guess like most things in Pro sports these days anything (like the old app) where it was a useful experience holder for the fan (like adding photos) is gone. Instead they just want you to buy tickets. You don’t really care about fans, only sales. I guess making millions off TV revenue is not good enough.
1 is 1 Star too many 1/5
Just a terrible app. Terrible. Have not been able to accept transfer of tickets, and last time I used it I had to have support force tickets to my wallet. Seriously - do not use this app. Just download and print
Not good 1/5
Had to simply log in using a web browser while at the park to get our tickets. The app is worthless.
Used to be good - now it's all for $$ 1/5
I used to love it for saving my memories to each game. But they are mostly gone and no way to add historic memories or go back and upload photos to games I attended if I forget to do it the moment I check in. Very disappointing. 🙁
Nice try - bad app - Cubs are $300 richer 1/5
I have used this app to attend games in Philadelphia, New York, Atlanta and Chicago. Always worked ok, but the inability to review the purchase history always bothered me - no receipt, no purchase confirmation other than the tickets populating the app.
On August 31,2019 I used the app to attend a Brewers v Cubs game at Wrigley - no worries.
After the game I logged in and purchased 2 tickets for the bleacher seats for the game on September 1, 2019. When I arrived at Wrigley they were not in the app. I purchased 2 tickets using the app outside of Wrigley and they did not populate the app either I figured I had a connection problem and restarted my iPhone but still no luck.
I went to the Cubs box office and they could not help me so I purchased 2 SRO tickets at the box office the old fashioned way. Had a great day with my son and Wrigley is magic for any baseball fan.
I just received my credit card bill and the Cubs charged me for the 4 tickets I purchased with the app but that were never delivered. There was no way to know the charges were made to my account until I received my bill; no receipt, no email confirmation, and there is no way to review your purchases in the app.
I contacted the Cubs and they said since the game was over there was nothing they could do. I have filed a complaint with the Cubs and MLB. I would think it would be easy enough for them to check that the tickets they charged me for were never redeemed.
An email confirmation and the ability to review your purchases in the app would have helped. Go to stub hub or purchase your tickets at the box office. This app is a fail.
Requiring an exclusive app for baseball tickets is asinine 1/5
By ed dugkdf
Want people to go to games? Let them pay cash at the park and use a paper ticket.
The worst App I have on my phone 1/5
Transferring tickets is a nightmare!!!! Account setup, verification, confirmation, etc. is completely painful!
Worst app ever created! 1/5
By Dana Lida
This app is the worst! It’s impossible to work with and is always having issues!
This is perhaps the worst app I have used in years. I have had to reset my password 4 times. I get in fine to the MLB app but not this one. They work seamlessly according to them. Nope!
Unable to access! 1/5
By WOD killer
Bought tickets to playoff games
Can not access them
In addition App is clumsy at best
SO HARD TO USE 1/5
I’m a millennial who works in tech and marketing and can’t figure out how to use this app. It used to work so well when I bought tickets last summer! Help!
Check in feature no long works... 1/5
I’ve never had a problem checking in before until last night...I tried checking in from multiple iOS devices too, this app is almost useless if I am unable to check in when at a game.
Worst app of all time 1/5
This app is by far the worst app ever. And the most unfortunate part is there is no way around it. Tickets sometimes take days to show up, have had barcodes no work at times (needed to get actual tickets printed after waiting in line), and app can be very glitchy. MLB please just go back to regular tickets because this app is a FAILURE!
This used to be my go to app for everything MLB 1/5
Now I literally can’t do anything the old app could do. I am at the NLDS game in LA and it has no button to complete the check in. And I can’t go back in and add it later like I used to. I am at a loss. Why even have this app? Just have a ticketing app if that was the purpose.
App is terrible 1/5
It won’t let me log in most of the time. It tells me my Email and password don’t match. So I go through the reset process and it still won’t let me log in. It’s really frustrating.
They no as Moët you with emails 2/5
They send to a of emails. Hard to unsubscribe. I bought this for their tickets. Do not recommend. Horrible structure for opting out.
I thought apps got better over time 1/5
This app just keeps getting worse. I’m repeating hundreds of reviews already posted, but it is crazy that you can’t add pics after checking in. Advertise this as a ticket app only; stop misleading everyone with the idea this is a journal app where you can store and edit game histories and pics. You can buy tickets and check in and see that you checked in. That’s it.
Not good, confusing and a bit of a hassle 1/5
By Harvey Sinclair
Overly complicated. MLB took something simple (electronic tickets) and made it way more confusing than it needs to be. Why the need for a completely separate app just for e-tickets to a game? This is moronic and forces fans to download an app that serves just one purpose. Figure out how to issue e-tickets without a separate app or combine it with the existing MLB or team apps for a more streamlined process. Just dumb.
The app WAS useful with the check in feature so I could keep track of the parks I visited. Now I believe you have to buy tickets through the app to allow this? Or maybe not since I bought tickets on it (which in itself was a convoluted process) and the game didn’t show up in my history. I’m sure there’s an excuse MLB could come up with as to why they can’t make this app useful with their billions of revenue.
Please fix this 1/5
For the love of god please fix this app. At this point whoever is in charge has to know the issues because every review says the same thing. I just want a place where I can track every game I’ve been to and look back on it. Why can’t I manually add games yet? There was about 15 games this summer that I didn’t “check-in” to so there’s no way for me to track. Please just fix this app
App is terrible 1/5
App is awful to use. Terrible layout. Tickets don’t appear. Just painful experience.
App / Customer Service is Horrible 1/5
Downloaded the app, because you had to in order to get the tickets for an Astros stadium tour. Tickets never came. Called/emailed/left VM’s all week. MLB said it was the Astros. Astros said it was MLB. All I know is I never got the tickets I paid for, and was told they won’t give me my money back. Such a rip off. You’ve been warned.
Horrible App 1/5
Lost all past history. Local team info buried three clicks into unintuitive dashboard.
Dumpster fire 1/5
Lol at least the reviews are funny.
They don’t seem to have any plans on fixing this app. The reviews are overwhelmingly horrible. I’d rather take a shot from Mike Tyson than use this app. Get rid of the staff and hire a hobo off the street that uses common sense.
Do not use 1/5
This app is completely broken. My father tried to send me tickets through the app but due to the most recent iOS update the MLB has failed to update their app to work properly and I’m unable to download my tickets.
I really enjoy attending MLB games but you should never use this app to try to obtain tickets or share tickets. This might explain why the MLB has an attendance problem. If I have to drive to the stadium and hope tickets are available for a game why should I even bother using the ballpark app?
This is not the first time this has ever happened to me, MLB please fix your app and refund my tickets.
Buy tickets somewhere else 1/5
I purchased some tickets on the app, at an extra cost, to avoid purchasing tickets at the park. The club sent an email confirming the purchase, but the tickets fail to show up on the app. I called the club, which hooked me into another vendor - who also failed to get the tickets to show on the app. His remedy was for me to get at the tickets from will-call - in person lines that I paid extra to avoid.
Missing history! 2/5
In the previous versions, you could add games you’ve been to in the past; I loved this feature!! I could look back on EVERY game I’ve been to and what each team’s record is. Now we can’t add games in the past. This is disappointing. I regularly go to Orioles games, and they don’t have WiFi in the ballpark, and I don’t use data to check in. There are other games that I want to add after the game has ended, but I cannot. Not sure why this feature was removed! Please add it back!
By Kmanisland 94
1. MLB has forced me to use this app to get my tickets. This is already messed up - just let me print the tickets like a normal being; I don’t care that you spent $$$ developing it and want to show that people are using it.
2. Tickets don’t even show up in the app
3. When I try to figure out how to get the tickets to show up in the app, it locks me into trying to get me to buy more tickets
Whatever process that has led the MLB to let this work go unnoticed needs to be fixed. Everyone on this team should be ashamed with the growth hacking and forced usage of this awful product. If it’s good, people will use it. Don’t force us to use this excuse of an app.
Still Needs Work 2/5
It’s nice that they’ve revived some of the photos, but a big perk was being able to document games you attended that you were unable to check into. I can’t figure out how to do it anymore! Not sure that it’s an option.
This app is garbage 1/5
I have season tickets to the A’s and literally can’t access my tickets in the app. It doesn’t even let me login anymore to the point where I go to the box office before every game I want to attend so I can get in.
I’ve had issues forwarding tickets where they just disappear after they are sent to me. They appear as received but the actual ticket never shows up
Can’t login 1/5
Can’t login or change password. App is useless currently