Can't find my tickets 1/5
By usurp Indi tsk
Bought my tickets online that were only able to be delivered via this app. After linking my ticket account, I still can't find my tickets. Mobile tickets shouldn't be this complicated.
Not working 1/5
I bought tickets which it forces you to only access through this horrible App. I can’t access the tickets. It just loads and loads and eventually errors out. Hope it works at least once by the time of the game tomorrow. Honestly how can an app with time sensitive expensive tickets work this poorly? Why can’t they just email my tickets and let me print them out. You know something that would actually work
This app doesn't work. Nothing but problems and can't access my tickets. Friends have the same problem
Horrible FTUE 1/5
I just want a freaking map. Don’t make me jump through hoops to sign up just to get some information.
The App is terrible 1/5
App constantly freezes or won’t load, I keep getting “unable to load” messages and the support told me to delete and reinstall, guess what happens after I reinstall? Unable to load!!
What do you do when this is the only way to get into a game???
Overly complicated and not user friendly 1/5
I’ve needed to use the app a few times now because I bought tickets online. What a joke. Complicated to link to your tickets, complicated to send tickets to others in your party. Ticketmaster and flash seats have it figured out, why can’t MLB?
Biggest PITA ticket app/process ever 1/5
Took me 30 minutes to install this crappy app and link to my local baseball team account. I don’t follow baseball, go to 1 game per season and seemingly could only access my tickets via this process. What a waste of time.
So not user friendly...I’ll delete the app after I get into the game tonight.
Did anyone test the app (other than chimpanzees....) to validate it’s effectiveness (or lack thereof....)
iPhone update to iOS 12 is not compatible 3/5
Updated my phone yesterday to iOS 12. Successfully used the app to scan into the ballpark, too.
I open the app again tonight to forward tickets, and all I see is the spinning wheel to nowhere. Bummer that I can’t get the app to open for my last game of the season. Otherwise, it’s been quite useful for this season!
No Longer Working 1/5
As a season ticket holder, I have used the Ballpark exclusively all season to get into the game. It’s been great. But since the last update, the app no longer loads on my phone. Worked perfectly all year until now. With tickets tonight, I had to scramble to get them printed because the app is unreliable and not working properly. Had I not checked prior to leaving for the game, I would have been S-O-L with no way to print the tickets at the stadium.
New update is trash 1/5
New update is trash instead of starting on your favorite team home, page like in previous versions, it now starts on a generic schedule. 🤭🤮. And impossible to find the teams page.
Never loads anymore 1/5
I was able to use the app a couple of times but the last 2 months it just shows a spinning wheel and never loads. Really disappointed especially considering I'm a season ticket holder. Needs a fix. Ive deleted and reloaded several times and never works
I like the app but I’d like to see it deliver more. 4/5
By Matthew Metcalfe
Fortunately, i haven’t had any of the issues with tickets that others have reported. I buy a lot of tickets on stubhub though. There are so many club seats at SunTrust that a regular person can’t walk up and buy a ticket behind the plate. I digress. I love the journal but I’d like to see it expanded. More stats on your history. Win/loss for all, home, away is pretty limited. Baseball is about stats! I want to see how many times bratwurst has won the race at Miller Park when I attended! It’s a good app but needs some depth on the journal side!
Just spent $600 on tickets and the app wants to HIDE them from me 1/5
The information architecture of this app is abysmal and it took me about 15 minutes to understand where the tickets I just spent $600 on are. First sin: I logged in with the same MLB account I bought the tickets from the MLB site with, yet the app has no idea who I am. I have to send/receive fiddly confirmation mails to “link” my account to itself. Second sin: I was asked to pick my favorite team, which happens to NOT be the one I purchased tickets for, then my app was completely taken over by that team. My only idea for how to get my tickets was to remove my favorite team then switch over to the one I bought tickets for. Upon restarting the app, logging out and then back in, this finally works. FINALLY I have proof my purchased tickets are here. Third sin: They’re buried at the bottom of a long page of scheduled events and other things the dumb app wants me to buy, but at least they’re here. Overall impression: MLB needs to hire a UX designer yesterday (or fire the ones they have.) This is embarrassing.
Don’t trust this app! 1/5
Terrible experience. Constantly crashes and refuses to start. If you are going to use this app to store your tickets and get into the ballpark you are taking a big risk. Print out your tickets or use Apple Wallet.
Can we just go back to paper tickets? 1/5
This is honestly one of the worst systems of ticket delivery that I have ever experienced. MLB is clearly more interested in tracking my location and data than allowing me to enjoy the game experience - even as a premium ticket holder.
Can’t Link to Ticket Account 1/5
Major fail. Tried to link to ticket account. Doesn’t send confirmation email. Pressed the resend button, and the app generated an error. Web site says to call ticket office for problems, but the office hours are bankers’ hours. Don’t wait until the last minute to set up an account if you want to use this app.
By Cynical SOB
Virtually worthless from my point of view. Tickets can’t be scanned from the app on sunny days, and trying to get a printed ticket requires several steps with the required steps buried on both the app and the team’s website. I will most likely NOT renew season tickets because this app is such a failure.
Terrible, can’t get tickets 1/5
I bought tickets at the stadium website and tried to log in to this app to get them on my phone. Impossible. I linked accounts but they just don’t show up. Worthless app.
App needs an update 1/5
I’m trying to access the app on my iPhone 8. The app immediately shuts off after I turn it on. And how am I supposed to access my mobile tickets when the app doesn’t work?
Don’t waste your time 1/5
By The Mayor Harrison
Most games I want to attend have no tickets available. For 2 people!? Really!? Better off letting StubHub or someone else take a half a mortgage payment in fees than try to find success on here. Disappointed, this could be a great app.
Where is the 360 VR view? 3/5
When you can find it for a particular park, it’s always buried deep in some sub folder in the app. How about putting it front and center in the same spot for each park, and while you’re at it, make the info in each park be in the same order instead of the disorder it’s in now.
How about useful functionality? 1/5
This app seems to do about 100 things I don’t care about and none of the things I do care about. For starters, why on earth would it only show tickets I have for games the day of the game and not all future games? The fan experience at games seems centered on selling me $12 beers not the actual sport of baseball. Try again.
Usability is awful 1/5
I received an email from mlb saying I could use this app to access my tickets for tomrrow’s game. After wasting 10 minutes, I still haven’t figured out how to access my tickets, even after linking my mlb account. Whoever is responsible for UI/UX for this app should be fired.
This app only looks good. With a degree in Computer Info Systems, it took me months to get my tickets linked to the app. Please simplify this process and throw away the ballpark app tutorial because it's uninformative.
Total crap 1/5
Cubs directed me to this app to pick up my tickets. The website for my account shows the tickets but this stupid app won’t show them. App is worthless and a total waste of time.
Can’t link tickets in app 1/5
By Elle Martin
I bought tickets to a cubs game and the only option of delivery is via the MLB app. I just tried to link my tickets to the app and it won’t let me. This is a huge hassle and waste of my time. Now I need to call the Cubs to see if they can print me a ticket.
Journal Entries Don’t Work 1/5
By Jesus Jock
App is a big disappointment. I expect more from “professional” baseball in what they create given their time and money available to put out a top flight phone App.
1. Can’t check in to add previous games or events. Only allows entries on the same day of the game.
2. Can’t add previous journal entries. Only allows same day game journal entries.
3. Won’t allow you to click on and save your seat location with seat number where you sat for the game from anywhere in the App.
4 Many other issues. But why list them? MLB isn’t going to address them. :(
Unable to retrieve my tickets at all. Says I need to link to my team account but won’t send the link email. Called customer service and said I need to call the team ticketing office which is closed.
No access to my tickets! 2/5
By Ann Squires
The app must be down, all I get is a spinning circle so I get to the game and I have no access to my tickets.
Battery sucker 1/5
This app used over 50% of my power while it wasn’t doing anything and drained my battery to 25% by the start of the game.
Bought tickets on stubhub and then received an email saying that I had to use the Ballpark app to access them on my phone. Tried to send one to my Dad, who was visiting, and the ticket seemed to evaporate into thin air. He went to the ticket office and they said since it was a resold ticket, it must’ve gone to the original owner. They barely let him into the game, thinking he was making it all up to get a free ticket! Definitely should not be that hard to get your tickets these days. I don’t know if they’ve made improvements, but I’m never using the app again.
Very unsecured and poorly managed 1/5
Buying a ticket has never been so difficult in my life. This makes me hate the MLB for such a desperate grab at data mining. And when I reset my password, they sent it unencrypted to my inbox. Very unsecure and a rooky app move.
Awful account settings UX 1/5
By Foreign Sorin
This app has horrible user experience when it comes to account settings.
Good luck trying to do any of these (basic) was things:
1. Change password (have not figured out how to do this on the app, and on the website they mail you a temporary password, which is circa 2000s when it comes to security.)
2. Edit or remove a payment options
3. The navigation is as bad as I’ve ever seen
Obnoxiously mandatory 2/5
Buggiest, least responsive app on my phone. If I didn’t have a season plan, I would banish this app from my devices. Promises much, delivers very, very little.
Utterly useless 1/5
Might be great for buying tickets but utterly useless for retrieving a forwarded ticket from someone else. Completely unintuitive and easier just to pick the ticket up from will call
The app never loads!!! As a season ticket holder this is very frustrating with digital tickets. I can’t even access my own tickets.
How you choose what tickets you want 3/5
I used to love using this app to buy tickets, it was very user friendly. You could view the entire seat map, click on a section to zoom in, and click on the particular seats you wanted. I don’t know what they did in the most recent update, and maybe I’m just clicking on the wrong thing and can’t find the seat map option, but I do not like the method they implemented to view and purchase tickets. It sorts by section and when you click a section it randomly gives you seats. I do not like this at all. Previously I would have given this app 5 stars, but now it only gets 3, unless they change it back. I buy tickets for Minute Maid park in Houston for reference.
Apple Wallet Support 2/5
The main reason I liked this app was its integration with Apple wallet, I’m not sure why the support was dropped, but it should be reimplemented.
Broken App 1/5
Older I phone but App will not even open now!! Please Fix!!!....... UPDATE... still not opening after new update today.... sure hope it's fixed by Aug so I can go to ballgame that I my buddy gave me to tix too!!
Great App For Tickets! 5/5
I use this app all time to buy tickets. Easy to use. Usually cheaper than 2nd market.
Don't update app if old iOS 2/5
Just updated app and now will not launch. MLB tech support says my iOS is no longer supported
Don’t rely on this app for your tickets 1/5
Decided I would just use the app to enter a game instead of my usual print beforehand method
Tested the app to make sure it worked before I left the house, but as soon as I got to the stadium the app crashed. Missed 2 innings waiting outside hitting refresh over and over again trying to get the app to load.
Oh yeah, and MLB.com was down too...
Weak and inconsistent 1/5
Doesn't always function had to go to ticket window to print tickets.
Horrible update 1/5
With the new update app will not open. Couldn't get tickets for game off the app.
Unable to open 1/5
Since the first of the season I've had to delete and reload app multiple times. Hard resets of the phone do nothing. The latest update proved useless, it still will not open! All my other apps work!
Technology Torment 1/5
Won't open. Waste of my time. I gave you my money now give me my tickets. Simple transaction.
No wallet support? 1/5
I don’t want another app. Would like to put tickets into wallet on my phone like I used to be able to do.
App crashing 2/5
Have been using for several years, to track our ballpark visits.
After the latest app update, it now crashes when trying to check in.
And I like the journal, but somewhere along the way it removed my saved photos from our earliest games in 2013, without any warning or notice. Very disappointing