iPhone update to iOS 12 is not compatible 3/5
Updated my phone yesterday to iOS 12. Successfully used the app to scan into the ballpark, too.
I open the app again tonight to forward tickets, and all I see is the spinning wheel to nowhere. Bummer that I can’t get the app to open for my last game of the season. Otherwise, it’s been quite useful for this season!
No Longer Working 1/5
As a season ticket holder, I have used the Ballpark exclusively all season to get into the game. It’s been great. But since the last update, the app no longer loads on my phone. Worked perfectly all year until now. With tickets tonight, I had to scramble to get them printed because the app is unreliable and not working properly. Had I not checked prior to leaving for the game, I would have been S-O-L with no way to print the tickets at the stadium.
New update is trash 1/5
New update is trash instead of starting on your favorite team home, page like in previous versions, it now starts on a generic schedule. 🤭🤮. And impossible to find the teams page.
Never loads anymore 1/5
I was able to use the app a couple of times but the last 2 months it just shows a spinning wheel and never loads. Really disappointed especially considering I'm a season ticket holder. Needs a fix. Ive deleted and reloaded several times and never works
Try to use it but it keeps redirecting me to Walmart gift card BS offer. 1/5
MLB.com and app keep redirecting me... deleting it until I know it isn’t breaching my info...
I like the app but I’d like to see it deliver more. 4/5
By Matthew Metcalfe
Fortunately, i haven’t had any of the issues with tickets that others have reported. I buy a lot of tickets on stubhub though. There are so many club seats at SunTrust that a regular person can’t walk up and buy a ticket behind the plate. I digress. I love the journal but I’d like to see it expanded. More stats on your history. Win/loss for all, home, away is pretty limited. Baseball is about stats! I want to see how many times bratwurst has won the race at Miller Park when I attended! It’s a good app but needs some depth on the journal side!
Worst App Ever 1/5
I cannot even download the app 1/5
I have season tickets connected to mlb app and I cannot download the app at all. I have rebooted, off and on, verified storage space and updated system. Still cannot download!! Very frustrating!!
I purchased a ticket for an event and it said i could only access it through this app. What was wrong with a normal email? Regardless, getting this app was difficult as i cannot update to ios 10. After i found a workaround that enabled me to get the app, it crashes constantly. Getting tickets to the game are now more of a hassle than ever.
Just spent $600 on tickets and the app wants to HIDE them from me 1/5
The information architecture of this app is abysmal and it took me about 15 minutes to understand where the tickets I just spent $600 on are. First sin: I logged in with the same MLB account I bought the tickets from the MLB site with, yet the app has no idea who I am. I have to send/receive fiddly confirmation mails to “link” my account to itself. Second sin: I was asked to pick my favorite team, which happens to NOT be the one I purchased tickets for, then my app was completely taken over by that team. My only idea for how to get my tickets was to remove my favorite team then switch over to the one I bought tickets for. Upon restarting the app, logging out and then back in, this finally works. FINALLY I have proof my purchased tickets are here. Third sin: They’re buried at the bottom of a long page of scheduled events and other things the dumb app wants me to buy, but at least they’re here. Overall impression: MLB needs to hire a UX designer yesterday (or fire the ones they have.) This is embarrassing.
Don’t trust this app! 1/5
Terrible experience. Constantly crashes and refuses to start. If you are going to use this app to store your tickets and get into the ballpark you are taking a big risk. Print out your tickets or use Apple Wallet.
Lags if it works at all.
Provide an option to remove ads, even if it is paid.
Can we just go back to paper tickets? 1/5
This is honestly one of the worst systems of ticket delivery that I have ever experienced. MLB is clearly more interested in tracking my location and data than allowing me to enjoy the game experience - even as a premium ticket holder.
Can’t Link to Ticket Account 1/5
Major fail. Tried to link to ticket account. Doesn’t send confirmation email. Pressed the resend button, and the app generated an error. Web site says to call ticket office for problems, but the office hours are bankers’ hours. Don’t wait until the last minute to set up an account if you want to use this app.
By Cynical SOB
Virtually worthless from my point of view. Tickets can’t be scanned from the app on sunny days, and trying to get a printed ticket requires several steps with the required steps buried on both the app and the team’s website. I will most likely NOT renew season tickets because this app is such a failure.
Terrible, can’t get tickets 1/5
I bought tickets at the stadium website and tried to log in to this app to get them on my phone. Impossible. I linked accounts but they just don’t show up. Worthless app.
App needs an update 1/5
I’m trying to access the app on my iPhone 8. The app immediately shuts off after I turn it on. And how am I supposed to access my mobile tickets when the app doesn’t work?
Transfer of tickets is almost impossible! 1/5
We are season ticket holders and we send tickets to multiple clients and friends. At least half the time the transfers do not work and we end up printing the tickets because the verification process for them rarely works. This technology should not be this difficult!
Has potential. Needs improvement. 3/5
Please integrate with Apple Wallet. It’s very challenging to find tickets. Bought them for a game in a different city and when prompted “Whose your team?” I select my home team without realizing it’s to get to the others teams page, where the ticket is... it’s fine enough. But not enjoyable.
Also, I was signed up for several MLB mailing lists for buying tickets through the app. It is annoying to unsubscribe each day to a new mailing list.
By Kayci Kim
Garbage app. Always craps out and you can never check in. So many bugs I had to call the exterminator. Useless app. Always being updated because it requires so many fixes. Broken.
Worst app ever 1/5
Never have I used an app that requires constant delete and install in order to use.
Never works more than a single use.
Start over and do better next time
Lacks Apple Wallet support 2/5
Can not figure out how to add tickets to Apple Wallet. App requires internet connection. Very sad!
Don’t waste your time 1/5
By The Mayor Harrison
Most games I want to attend have no tickets available. For 2 people!? Really!? Better off letting StubHub or someone else take a half a mortgage payment in fees than try to find success on here. Disappointed, this could be a great app.
Awful experience 1/5
By Ricky Vegas
Impossible to use — been at it for half an hour and still can’t access my account. Nothing works. Really wish there were some other path to access my tickets, impossibly frustrating that this is the only way.
Ok-ish App 3/5
Ok so they choose your password. Don’t like that but it works so...🤷♂️
Worst ticketing experience possible 1/5
Never has this been more confusing. Gone are the days where tickets are emailed to you. I had to create two separate accounts on two sites to receive these tickets. The app also took 5 minutes to recognize my account
App crashes 1/5
Awful app! For weeks now it won’t even let me log in. I called support he said delete and reload. I did that 5x. Still doesn’t work. He said it’s a known issue for some users and they are working on it. Not acceptable for his long.
Where is the 360 VR view? 3/5
When you can find it for a particular park, it’s always buried deep in some sub folder in the app. How about putting it front and center in the same spot for each park, and while you’re at it, make the info in each park be in the same order instead of the disorder it’s in now.
Updates NEEDED 5/5
desperately need the ability to delete a check-in!
How about useful functionality? 1/5
This app seems to do about 100 things I don’t care about and none of the things I do care about. For starters, why on earth would it only show tickets I have for games the day of the game and not all future games? The fan experience at games seems centered on selling me $12 beers not the actual sport of baseball. Try again.
Usability is awful 1/5
I received an email from mlb saying I could use this app to access my tickets for tomrrow’s game. After wasting 10 minutes, I still haven’t figured out how to access my tickets, even after linking my mlb account. Whoever is responsible for UI/UX for this app should be fired.
This app only looks good. With a degree in Computer Info Systems, it took me months to get my tickets linked to the app. Please simplify this process and throw away the ballpark app tutorial because it's uninformative.
Total crap 1/5
Cubs directed me to this app to pick up my tickets. The website for my account shows the tickets but this stupid app won’t show them. App is worthless and a total waste of time.
Can’t link tickets in app 1/5
By Elle Martin
I bought tickets to a cubs game and the only option of delivery is via the MLB app. I just tried to link my tickets to the app and it won’t let me. This is a huge hassle and waste of my time. Now I need to call the Cubs to see if they can print me a ticket.
Journal Entries Don’t Work 1/5
By Jesus Jock
App is a big disappointment. I expect more from “professional” baseball in what they create given their time and money available to put out a top flight phone App.
1. Can’t check in to add previous games or events. Only allows entries on the same day of the game.
2. Can’t add previous journal entries. Only allows same day game journal entries.
3. Won’t allow you to click on and save your seat location with seat number where you sat for the game from anywhere in the App.
4 Many other issues. But why list them? MLB isn’t going to address them. :(
Buying tickets requires determination! 2/5
At least I know that if there’s an emergency at the ballpark, I will be surrounded by a lot of tenacious people! It shouldn’t require 2 apps and entering a password 3 times just to buy overpriced tickets.
This app blows 1/5
App reflects the league well, waste of time
Unable to retrieve my tickets at all. Says I need to link to my team account but won’t send the link email. Called customer service and said I need to call the team ticketing office which is closed.
Seems unnecessary 1/5
By Donny Donkowitz
So I bought my tickets through seatgeek, then had to get this app just to get the tickets. Back in my day we payed a dime to get into the bleachers at yankee stadium. Modern technology these days. Pointless.
No access to my tickets! 2/5
By Ann Squires
The app must be down, all I get is a spinning circle so I get to the game and I have no access to my tickets.
By FAR the worst customer site I’ve been on. Nothing about this is easy. Baseball has a hard enough time getting fans, why are you forcing us to the god awful app to make it worse.
Don’t Email tickets 1/5
By Nina sh0cks
I thought I’d be able to email the tickets online to my family and they’d be able to load it to their Apple wallet, no! They all have to create an account and download this stupid application.
You get nothing for checking in 1/5
I have no idea why they have you check in on this app. I’ve checked in 16 times at Dodger Stadium this year and still get the message “you haven’t unlocked any offers.” I mean, how many games do they expect people to go to before offering any offers!? It’s really demoralizing.
Battery sucker 1/5
This app used over 50% of my power while it wasn’t doing anything and drained my battery to 25% by the start of the game.
Bought tickets on stubhub and then received an email saying that I had to use the Ballpark app to access them on my phone. Tried to send one to my Dad, who was visiting, and the ticket seemed to evaporate into thin air. He went to the ticket office and they said since it was a resold ticket, it must’ve gone to the original owner. They barely let him into the game, thinking he was making it all up to get a free ticket! Definitely should not be that hard to get your tickets these days. I don’t know if they’ve made improvements, but I’m never using the app again.
Very unsecured and poorly managed 1/5
Buying a ticket has never been so difficult in my life. This makes me hate the MLB for such a desperate grab at data mining. And when I reset my password, they sent it unencrypted to my inbox. Very unsecure and a rooky app move.
Documenting games 4/5
I’ve read a lot of negative reviews about digital tickets through this app. Personally I have never used it for that, but the Journal portion is awesome! I’m checking in games from 6-9 years ago and it’s awesome to go back and see everything!
Awful account settings UX 1/5
By Foreign Sorin
This app has horrible user experience when it comes to account settings.
Good luck trying to do any of these (basic) was things:
1. Change password (have not figured out how to do this on the app, and on the website they mail you a temporary password, which is circa 2000s when it comes to security.)
2. Edit or remove a payment options
3. The navigation is as bad as I’ve ever seen
By mad cards fan
This app has the most un-user friendly UI of any app I have ever used. Everything is a process that takes 3 emails, and made everything way to complicated to access tickets that were already purchased. TRASH.