Broken update 1/5
The latest update is completely broken. When I start up the app, it just keeps popping up “Unable to Load Data.” Quitting the app (yes, the proper way of quitting the app) and restarting it doesn’t help either.
Won’t let me connect my ticket account 1/5
I bought four tickets for the Indians and Royals on April 8th. It will not let me connect my ticket account to bring the tickets up on the app. I got the ticket confirmation in my email but it does not show up on the app anywhere.
Won’t load 1/5
By Dr. Honey0815
App will no longer load!
Almost didn’t get to go to Game.. 1/5
Because of this app.
I had bought tickets through the mlb website and it gave me a link to download this app.
Long story short I get to the stadium with me and my family’s tickets on my phone to find out they are “not valid” and can’t be scanned properly.
We proceed to go into one of the team offices and talk to several managers explaining the situation.
Eventually, the only reason we got to go to the game is because they honored the tickets since they knew we bought them from mlb.com and that it wasn’t our fault.
If I would’ve just printed the tickets in the first place we would’ve been fine. But I decided to put all my trust into this app, but I’ve learned my lesson and I will never again use it in the future.
Lost tickets already, StubHub app easy to use 1/5
I got tickets on the website told me to download to view my tickets, now I can’t link my email address used to purchase tickets to the new app, StubHub works better. Now I have to buy my tickets on StubHub!!! I was planning on going to the Indians opener. Can’t afford it now.
Not working! 1/5
With latest update, app no longer will open. I deleted and reinstalled with no luck. I reached out to support and got an insulting reply with instructions of how to update the app. They said to contact apple if the update didn’t work...why? I don’t have problems with any other apps and know how to update them. It’s not Apples problem.
The most recent update has bricked the app and doesn't even attempt to load, just says unable to load data.
Log in button does not work 1/5
By Cynical SOB
Does not work for tickets 1/5
Have tried twice to use for tickets and both times have had issues with tickets showing up in my account. Now still print because am panicked it won’t show up at the ballpark.
Why can’t I use this app???? 1/5
I’ve been trying for 4 days now to log in and it says “searching for data, please try again!” Opening day is coming up fast. Better get this together soon.
Why isn’t this working 1/5
With opening day a few weeks away.. my group of buddies is goin to NY and we use this app religiously.. why isn’t it working!?!!?!?
Unable to open 1/5
Great! 3 weeks before opening day and my tickets are stuck in the cloud! App won't open even with the latest update! All the promises the internet suggests always leave you wishing for simpler times of paper tickets! Reliance on technology is a drag man
Use to LOVE this app 1/5
By Play Baby
I use to LOVE this app, now I can’t even open it... I use to use the journal part all the time... I have been to 22 ballparks and had it all listed on here....
“Unable to load data” please fix
Never works 1/5
By Ronnie P.
MLB really needs to fix this app. When I open it, it prompts me with “unable to load data, try again” so I have to delete the app and re-download it. I finally got it to open and I tried to link multiple mlb accounts for my tickets and it fails to do so.
Doesn't work 1/5
I downloaded the app because I was forced to after my ticket purchase. I couldn't sync my ticket account nexus of a glitch. A few hours later the app wouldn't open at all. This app should be taken down and MLB should use the Wallet like everyone else.
"Unable to load data"... 1/5
... still. Even after today's update. Where are my tickets????
Update for iPad Pro.
Can’t get in 1/5
Bought tix for later in year and had to download this app to see them. Now app won’t open.
What’s going on 3/5
By Fo real do
I cannot link to my ticket account. Anyone else having his problem?
Any Updates on the Horizon?!? 1/5
Still have an issue with “Unable to load data” whenever the app is launched. You guys need to fix this since opening day is around the corner!
Not working!!! 1/5
This app was working perfectly until last update. Now wont even load. Please fix
Unable to load data?! 1/5
By Geneva Tim
As soon as I bought tics , “Unable to load data” appeared. Tics are stuck there. Maybe they’ll show up after the season. Terrible app
New Update = New Problem... 1/5
I went to check the app for the upcoming season, and it kept giving me an error message. So I deleted it and reinstalled it on my phone. Now, it wouldn’t let me log in!! This app was awesome, and now it’s just taking up space.
Current version fails to open 1/5
Latest update doesn’t authenticate credentials and has a persistent network error. Please fix!
MLB Ballpark 1/5
By Roger G. Cam
Updated version does not open...before the updated version I’d rate the app 4 stars. I have been touring different MLB ballparks the last 5 years keeping information about each game/park stored on the app. Also gathered information from previous years but taking the dates from old
Ticket stubs. It has been a great app to keep all the information in one handy and accessible place. Updated the new app recently and now it does not open with the message “Unable to load data”. I’m patiently waiting for the next update hoping the issue is fixed.
Great start 3/5
By Rich G - elite
Well done app with ballpark features, etc.
Would love MLB to provide more info/video to historical games for journal.
*update journal section historical check in feature doesn’t seem to be working.
Terrible functionality 2/5
This app is pretty terrible. For someone who like 2 teams and tries to visit a few ballparks a year, it’s very clunky and hard to use between multiple teams. Also, it’s pretty shady that MLB has a per ticket fee of $6.50 and a per order fee of $3.50, feels like you’re milking me for every penny while I’m trying to spend over $200 bucks on 3 opening day tickets. What exactly does my $23 get? Maintenance on this bad app? A machine sending a signal to my phone making the tickets appear in the app?
Removed Apple CarPlay? 4/5
App is easy to use and provide updated content, but why did AT Bat remove Apple CarPlay support?
Running iOS 11.2.5 with latest software. Was able to CarPlay last year without any issues.
My app keeps shutting down. Reload twice...still keeps shut down 2/5
Doesn’t really do anything 1/5
This app was pushed big time at the Marlins Fan Fest. It didn’t have any useful information and was not easy to use. It had the stadium map which would have been useful but was way too small and when you enlarge it’s zoomed in so far you can’t tell where you needed to go. Maybe let the user choose how far to zoom in? A lot of information on there can be found on other MLB apps. It’s just another avenue to sell tickets through Ticketmaster with all their surcharges.
Does not work and support is not helpful.
Can’t delete certain check-ins 4/5
Really specific situation. I understand you can’t delete check-ins that you did while physically at the game. I attended the second game of a single-admission double header, and it checked me in for both games. Unable to delete the first game and the numbers in a my journal are skewed. Other than that, love this app.
Ticketing is a joke 1/5
-No passbook/wallet support
-Can’t easily transfer tickets
-What’s the deal with needing a numbered account for each team linked to your email address? Can’t we just login with our email address for all tickets like everything other platform / website on Earth?
The whole thing stinks, is clunky, and is so far removed from reality that it’s a joke.
And the kicker is that this is the only way to access certain tickets. Even when bought on reseller websites.
Bad bad bad. MLB really needs to let the pro’s handle ticketing (stubhub, Ticketmaster, Seatgeek, Apple passbook). This app should really only be about stadium experiences; photos, check-ins, stadium info, etc.
Only a multi billion dollar entity such as MLB could create such a worthless, unreliable App.
Horrible for Ticket Purchase 1/5
Why on earth an app like this has no ability to zoom is beyond me. Also, you get sent into a blackhole of approving and hitting continue to no avail. I finally had to give up after timing out 3 times and go to my PC and order direct. It’s astounding that an app of this low quality has been released to the public.
Fully digital - no way to save your ticket 1/5
I am admittedly a ‘transitional’ fan, who remembers tickets that were torn off, creating a ‘ticket stub’. Given that the average age of an MLB fan is 57, I am not alone. I want it all. The ease promised by digital management and transfer, but also the right to PRINT my ticket either at home or at a ballpark kiosk. I save stubs and while a printed 8.5x11 ‘ticket’ isn’t ideal, it’s at least one more item for the collection. An interface to ballpark kiosks for ‘real’ tickets would be ideal. You cannot print from this. Your tickets are locked in digital limbo. Never using again.
Always brings up Apple Pay 2/5
By Just A Word Or Two
Which is great but when you’re trying to use rewards it’s awful. People selling stuff get frustrated. People at gate get frustrated. Somehow fix this for next year. As a season ticket holder I lose half my benefits
Not Reliable 1/5
Terrible app, my season Ticket holder member card does not reliably appear. No early entry for BP, no discounts on merchandise, and cannot enter game day prize drawing👎😵
Glitchy. Half the time I try to purchase tickets on here an error message appears saying the tickets aren't actually available from the options provided.
Can't change payment info in the app. So if you obtain a new bank card, you'll have to re-enter ALL of the information for every purchase. Does not save new info after asking if you'd like it to.
I can't imagine how with the magnitude of MLB they can't find away to fine tune this app. Huge disappointment.
I have purchased multiple tickets and if you do not save them immediately they might disappear forever. I purchased tickets through the app and then closed it. When I got to the stadium and opened the app they had disappeared. I decided to purchase them at will call and wait to see if I could receive a refund for the other. The support line for MLB.com directed me towards the ticketing office of the team even though it was an issue with their app. They told me they couldn't issue refunds and the ticketing office for the baseball team told me all sales are final. Safe to say I will never use this app again. Watch out everyone!
Do Not...Do Not...Do Not Use this app 1/5
This app is so poorly thought out it should be trashed. Once you download your tickets you are stuck. Bought 8 tickets and couldn't separate them as we had to wait for all 8 to go in together. Went to ticket window and they couldn't help because I had downloaded tickets to my phone. Their advice was "don't use this app."
SAVE your self the aggravation.
Favorite/Most Difficult App 3/5
I am trying to see all 30 ballparks and like that I can check into games and add photos, however the tickets with this app is frustrating and difficult. The app should have the ability to add tickets to wallet and here’s why:
1. Can’t transfer tickets to others (such as wife/girlfriend) if they don’t have app once at game so they can get up to get food/use restroom, have to take my phone or have to get up to show usher.
2. Ballparks like Tampa already use wallet functionality for membership card so wallet opens when trying to scan ticket at gate through app causing issues having to close wallet and try to scan ticket. Causes delays entering and frustration for others behind.
3. Sometimes network is slow or full and creates difficult opening app, on wallet would immediately appear on screen for quick retrieval and scanning.
Please add option to transfer to tickets to wallet.
It took me 40 minutes to access the ticket my friend forwarded me. By the time I got the ticket, I didn't even care about the game. Terrible UX. Terrible everything. Can't wait to delete in 2 days.
Issues with sound on game highlights 2/5
I'm a Nationals Season Ticket Holder and haven't had any issues with the digital tickets since Opening Day. I love the highlights of games where I have checked in, but the sound no longer works for the video clips. It started being a problem in August and unfortunately it has continued to be a problem, even with my recently purchased new iPhone. I hope this problem is fixed soon.
Won't download 1/5
MLB requires this for digital tickets and they can't even get it downloading efficiently to your phone.
Can't create an account 1/5
I can't create an account because my email address has characters not allowed by the app.
Fundamentally broken 1/5
Broken. Does not even allow sign up. Tried on multiple phones. Funniest bit -- after the signup fails, if you use the same ID, complains that it is already in the system. Developers should be embarrassed.
I just want to print my tickets 1/5
Why won't you let me print my @$% tickets?!?!
Bad account recognition 1/5
Decided to make an account for a free shirt but, the app decided that an account was already under my email even though I had just heard of this app. I'm starting to see why this app is so poorly rated.