Awesome App!! 5/5
By S Karma-D
We installed this App and were through Immigration and Customs in less than one minute.
Simple, and Easy 5/5
By Kimberly’s Stuff
The app is great. Staff were all pleasant and friendly.
As important as your passport 5/5
Efficiency at its best!
So convenient! 5/5
Very helpful when there is a long line at customs!! Absolute necessity!
Very handy 5/5
Works seamlessly and reduces time to get through the airport. Excellent.
Mobile Pass 5/5
Who ever doesn’t download this app and travels abroad is a fool. The Ap is free and it allows you to wiz right on through customs. Don’t let this secret out.
Amazing app!! 5/5
By GSA mom
Zipped thru immigration in 2 mins!!
Great time saver 5/5
We zipped to the front at JFK, bypassing at least a 1 hour line. It’s like having global entry, but better because it also includes your family.
Fastest screening 5/5
The customs officer was having a flirt session 3/5
Not quite the experience we were hoping for. It started out well. Until we got in the line with the customs border control officer who happen to flirt with the lady in front of us for a good 8-10 minutes. So much so that we moved lines and the other customs officer said man I hope he got her number as long as he was with her. The family that was a head of me also mentioned it. So that would be the reason I rated it so low. Otherwise it could be a great process overall. The simplicity of filling out forms right from the app is awesome.
Probably great when it works 3/5
I landed in LAX - was all ready with my mobile passport receipt to zip through customs! Unfortunately the system at LAX was done so I had to do it the regular way. I was VERY disappointed with the experience, and customs at LAX sucked. Rude uncommunicative agents. I used the regular machines and at the end of my session was told by the machine to see an agent. When i told a staff member who was standing there what happened she said that’s just a glitch in the system, they all do that. However, I was told since my receipt was marked that way that i had to stand in another line. It was absurd. There were no verbal directions given by anyone and lousy signage at LAX. So anyway - mobile passport did NOT work at LAX.
Totally a great and fast app for travelers to come home!
The process was very quick and smooth.
Great option to get thru faster. 5/5
Make sure to get all barcodes for your family members traveling with you.
Mobile Passport 5/5
Really useful and practical. At the most you have to be in a 5 person line, sometimes no line at all. And app is really easy to understand, it takes a minute to complete and fill in your information.
Great App, but... 5/5
App makes the process AMAZINGLY easy! If you don’t have Global Entry, this is a lifesaver. Saved my daughter and I HOURS going through customs at Newark(EWR).
The “but” in the title refers to the shoddy WiFi and cellular connections available at Newark International terminal that wouldn’t let me process my digital Passport request.
Whatever the case, this is a must-have app for international travel for US citizens.
It was amazing 5/5
Wasn’t expecting the app to be this good. Saved a ton of time.
Faster than global entry 5/5
Ive never made it through customs that quick, even after 5 years w Global Entry. Sign up and enrollment was almost more of a breeze! Definitely recommend.
Flew through LAX customs.. u heard of 5/5
Great time/frustration saver! 5/5
Super easy to install and use. Got it and completed our arrival clearance as we taxied in! Breezed through customs (follow the mobile passport signs). Great app!
Smooth and easy 5/5
By baja chica
I kind of don’t want to post this review because I don’t want to let the secret out. Mobile boarding pass allowed me to breeze through customs on my way home from Mexico when I saw that the “normal” line was looking soooo long. I felt like a VIP that knew something nobody else did! Fast and easy.
very useful to skip the long line, high key recommend for international travel
Life changer!! As far as travel goes!
Very easy to use 5/5
It is easy and free
App can be improved 4/5
Good application overall, particularly if you travel internationally frequently. However two improvements would make this app a 5-star app:
1) After clicking one of two buttons ‘airplane’ or ‘cruise ship’ when starting a new declaration, they should add a comment that says ‘this new declaration must be created within four hours of arrival’ preferably in bold font
2) If the individual using the mobile passport app is also an approved member of global entry, then there should be a comment when a new declaration is being created in the mobile passport app to say whether or not the use of the global entry kiosks are recommended for use instead of the mobile passport app.
Quick and easy! 5/5
Great app. I was able to breeze through customs easily. Just shortcut of the long lines was worth it!
Amazing experience! 5/5
Everyone who travels internationally should download this app...saves a lot of time by not waiting in line.
Airport issue 3/5
DFW didn’t even utilize the mobile app features. People who were not even using the app got thru faster than the people who had it.
This is how you skip the line 5/5
Effortless entry, finally something that works.
DONT USE WITH GLOBAL ENTRY!!!!! 3/5
Found out the hard way that using this app completely negates your use of Global Entry, if you have it. we ended up having to go through the normal lines even though we have paid for GE. PLEASE MAKE THIS CLEAR BEFORE USING. Otherwise it’s a fine and simple app to use,
Doesn’t work 1/5
By X. Eyeé
The app is pointless. I verified my information a bunch of times, and it kept throwing an error. Still had to wait in line.
Saved so much time! 5/5
Sped through customs (at Denver International Airport) in less than 2 minutes. Couldn’t believe how much time it saved!!!
Mobile passport was down 2/5
By monile passport down
Only travel abroad once or twice a year and it was down in my first attempt. Bummed
That was awesome!
Excellent App! 5/5
By ticked off Randy
This app saved us literally at least 2 hours returning to the US. Excellent and easy to use.
Does not work with Global entry 2/5
It messes up global entry such that if you use this, your global entry won’t be able to check you in. Not good
Quickest I’ve ever been through customs! 5/5
Loved it and so easy!
Makes customs so much easier! 5/5
By Nickname jkffgh
Makes customs so much easier!
Outstanding. Saved alot of time 5/5
First time using this app at LAX. International arrival. Zipped right through. No forms. Easy. Highly recommended.
Amazing time saver! 5/5
Awesome app, it’s really a no brainer. My friend that did not have the app waited an hour in line to use the kiosk and I went and had a beer and caught the end of a soccer game while I waited for him :)
Sign up! What a difference. 5/5
No landing cards to fill out. No struggle to find a pen or flat surface. But most of all - the speed of going through the process. Awesome. If they’d only work with airlines to allow the app access via WiFi without fee, people would have a better window to submit and enjoy the benefits.
I’m not sure how folks don’t know about this app. Easy to set up and it made going throw customs an absolute breeze. We were able to walk pass the normal US customs lines using the mobile pass line. Seriously took a hour off the wait! We were through customs and to baggage claim within maybe 30 minutes! This app is a no brainer if the port you’re arriving at has this as an option!
Great app 5/5
Without this app we would have missed our flight in Chicago. Line was so backed up.
Life saver 5/5
Life saver made us get through customs way ahead of the standard passport holders
Great system 5/5
Very nice to use mobile pass no waiting at all!!
Wonderful service! 5/5
We have traveled often over the years but our daughter just told us about Global Passport. With a zigzagged line of hundreds waiting to get through customs, we were able to follow the Global Passport signs and walk directly to the customs agent who smiled and nearly waved us through. Terrific!
Not user friendly 2/5
By Reviews By Some Guy
I opened it up and it asked me if I were entering the country via airport or cruise ship.
I just wanted to get things set up for when I need it, so I looked around for how to enter my passport info, etc., and that isn’t easily found.
I will now go research that outside the app because I can’t find it in or through the app.
Good idea but uploading is a little clunky 3/5
We love the idea of this app. Once it worked properly we were through customs in Dfw in about 12 minutes. The challenge we kept having was once we would hit the final submission it would give us an error and not work. The had to submit about 6 times before it finally submitted everything. Thanks for working to make the app more reliable and make the customs process more efficient.