I usually don't write reviews but at this point I'm honestly kinda shocked. My birthday was a week ago and supposedly they gave me a few birthday burrito type thing and I was at a Moe's in Clemson, SC and she said I had it and I could use it for the next time I visited. Well I went to the Anderson Moe's to see if they'd scan my app or help me and they said since I can't find it in my app the tough?? They wouldn't even help me by scanning it like the lady in the Clemson store had it. I can't seem to even find it in my app history. This is crazy that they just refuse to be helpful. I love more but I honestly wish their employees would just get on the same page because at this point the app is useless.
By Jack the Beanstalker
Have to press Add to item and add to order too may times to add 1 thing. Then when finally added it comes up wrong price in moe mondays.
We love Moe’s 5/5
By britt and fer
Hubby and I love our Moe’s!!! It’s always good and especially refreshing when it’s hot and humid out they Indiana summer!! My fav part (besides the food) is the moes app that’s super easy to use and I earn free credit just from eating at Moe’s that I would already be doing anyways!! The easiest receipt barcode scanner ever! Before u even realized u have scanned it it’s already done!! Thank u Moe’s
Great app. Great Store. Keep up the great work. Your Williamsburg store is the best.
App needs to be improved! Very annoying making a whole order and having to cancel it because you don’t know which payment you are going to use and cannot add a new one at the time of checkout.
Never works for Moe Monday 2/5
I always get an error for the Moe Monday order
Like website 1/5
Does not work, slow, do not access your login, allow you prepare your order so ask to to login again, after you did, there are no order there...terrible
Love it 5/5
I go almost every Tuesday with my kids and we all love it. The staff in Oneonta is friendly and helpful. Love the rewards on the app too!
Welcome to Moe’s poor app 2/5
Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes).
Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.
Pretty much garbage, kind of like their food. 1/5
Always buggy, no internal notifications in the app, janky navigation, small buttons... a load of horse crap.
Love Moe’s HATE THIS APP 1/5
By aggravated by ad volume
I have a family who communicate solely via text. No seriously, they’re teenagers. So they text me their Moe’s orders. Sadly ordering food has become an Olympic sport as I try to beat the clock to add orders before it times out. We are talking seconds. It’s so frustrating. Why can’t the order save while I toggle back and forth? PLEASE SORT IT OUT I would order at least twice a week if it was!
Okay app but please offer more deals..
Keeps crashing 1/5
By Some name that's not taken yet
Why is your app constantly crashing on open?
Doesn’t work 1/5
I used to use the app every week when I’d go to Moe’s. One day it logged me out and ever since then, I cannot use the app. I was able to log back in, but it errors and continually asks me to update my info, after I click continue. This endless chain keeps me plugging in my phone number and disallows me from entering the app. Very disappointing.
Good but... 4/5
I use the app regularly to order ahead and it generally works well. As others have said, there are multiple user interface issues. For example, favorite and recent orders are tied to a specific location so if you want the same food as a recent or favorite order but from a different location it can’t be done. You have to start over. Saving the location is a nice convenience but there should be a way to change it without starting from scratch. Notifications are also problematic since what shows up inside the app is often very different from what was in the notification.
So glitchy! 2/5
I love Moes. I mean, 3-5 times a week love moes. But this app, man! It keeps popping up with the “no more than 2 receipts in 24 hours” error, when I haven’t scanned one in more than three days. Then by the time it lets me scan, the receipt is “too old”. Can’t tell you how many points I’ve lost! So frustrating when I spend so.much.money here. And then you email customer service, and they never even respond. Come on, guys! Be better. For all of us.
Notification Badges WON'T go away 2/5
By Some Jarhead
I may have OCD, but your app tells me I have unread notifications, but upon going into the app and accessing all menu items/app options, there is no way to 'Mark all as read' or even acknowledge that I have seen the alerts. I'm uninstalling the app with hopes that future versions will address this OCD nightmare.
iPhone 8+ running up to date IOS.
Moes-Great Food / Crap App 1/5
I’ve had And ongoing battle trying to get this app to work he even after much help and effort from the nice people at customer service. I’ve lost all my points and rewards and cannot login or even get an email reset to get into my account after multiple multiple times trying. I give up.
App orders don’t show up in rewards 1/5
Any pick up orders I make through the app doesn’t show up in rewards. It keeps saying I’ve add 2 visits (which was when I went to Moes and stood in line, got a receipt and scanned the bar codes). But all the purchases I’ve made through the app never get counted. What a waste!
I’ve emailed them on this multiple times. I hope they read this review so they fix their app.
Superstar Crew 5/5
Moe’s #246 Battleground Avenue, Greensboro NC - Love this place! Manager Terry is an incredible asset to your organization! Please make sure you take care of him, because he takes care of so many of us(customers), as well as his Rockstar crew! Employees like that deserve the best support, both emotionally and financially. It’s not an easy job-trust me I know! I managed a restaurant for almost four years, so I do know what it takes—and Terry's got it! Look forward to eating there soon again! Thank you all for your generosity and warm greetings, “Welcome to Moe’s”, every single time I dine in we hear that. It’s another way we are reassured subliminally, that we are in the BEST casual fast food dining restaurant in town! Keep up the AWESOME work and Thank you again!
App orders don’t make it to the restaurant 2/5
I have used the app to order on two different occasions where I had loyalty points to redeem. On both times, the app cashed in my points & showed that I had placed an order, but when I went to the restaurant to pick up my food, the staff claimed they never got an online order. So now I’m out $20 worth of loyalty points. If you can fix that issue where the app orders actually make it to the restaurant, that would be great.
Not working for me 2/5
My sister has the app and it works fine, so I wanted to try it, when it downloaded, I opened it and it instantly crashed and went back to the home screen. Plz fix this.
Limited Options 2/5
There is nowhere to select whole grain tortilla, which is an option in store and in the details it explains that you can get either regular flour tortilla or whole grain tortilla.
Also, there is no way to add a large side of guacamole or salsa or sour cream.
I’ve been using this app a lot lately and I love this company but it really needs to be improved. I will update my review once that happens.
It’s really quite irritating.
Moes Monday 5/5
By Lost Messages
Garbage app 1/5
App crashes every time I try to open. Re-installed many times
By robert in anderson
I enjoy seeing all the gang on Monday. I think we are close enough after all these years for me to tell you this. I am really disappointed that I don’t see you moving away from single use plastic. I know your containers can be recycled yet I suspect that at least half of the communities in this country will not collect those for recycling. It leaves me with The dilemma of food or ethics, some movement on your part would certainly help me decide.
Earn rewards but never can use them 1/5
I have now tried 3 times to use my rewards - only once has it worked. The other 2 times the cashier told me it does not work. Rather infuriating.
Best Moe’s 5/5
Sam runs a great Moe’s!
Got the app for the augmented reality pictures, as I thought it’d be really really neat. With the update it no longer works so I’m really bummed. Probably too bummed
App is trash 1/5
I absolutely love moes and everything about it except for the app. It is so buggy and half the time I can’t order what I want. Today, for example, I tried to get an adobo chicken bowl with extra adobo chicken. There was absolutely no way for me to add extra chicken to my chicken bowl but I could add extra chicken to a steak, carnitas, or beef bowl. There’s no way to edit your order or write in special instructions. Please fix this.
I used to love this app, earning points while eating at my favorites Tex-Mex restaurant. Then out of the blue one day, I couldn't even open the app. I’ve uninstalled and reinstalled countless times and still cannot access the app. Please fix this so I can continue to earn free burritos and other goodies on my birthday!
Shutting down early 3/5
Moe’s is to close @9pm. Stopped by late but 830 pm they had already started to close up no sweet tea and less options. I Love Moe’s But will not make this mistake again
Awesome food & great Staff 💙 5/5
I go Moe’s at least 2-3 times a week sometimes more im a vegetarian so it’s hard to find places for me to eat but Moe’s is literally one of my favorite places to eat !! The staff are great and the food is always good 💜
Use Code AaronSm4538 for free $10 😍 5/5
Use code AaronSm4538 to get 150 points for free $10.
This app has deals all the time for free food and reminders for weekly specials. The online ordering has worked for me and my foods been ready on time every time, unlike the competitors’ app. 🙃
Allow deletion of favorites 1/5
This app is buggy and my local restaurant is constantly invalidating my old favorites. At least let me delete them.
I Love Moe's 5/5
By That 1 Gamer!
PLEASE hire a UX designer 1/5
This app is a usability nightmare. Please test your app with actual users before sending it out into the world. The flow feels like it was designed by someone who’s never ordered food on a phone before. It wasn’t even worth the $5 coupon.
Online ordering worked once 2/5
Every other time(probably like 5 other times), it has said location unavailable. Fargo, ND location. It seemed like a great idea to be able to reorder your favorite orders. I decided to eat at other locations several times because it wouldn’t work, so I think I’ll just delete the app. Worthless app if it won’t let me order online.
Bad App! 1/5
This app just keeps getting worse! It’s hard to find favorites and when I used it last night it wouldn’t let me add a free reward online. When I tried to get the reward in the store, I was told I had to redeem it when I ordered. Despite showing two people in the store that it said redeem in store or online, no reward. When I told one of them that the app was pretty bad, I was told that he knew and I should order through GrubSouth instead!!
Great value on Monday, bad attitudes from staff 4/5
By Ron the Magnificent
While waiting in line, there were a couple of guys just standing behind the counter while I was waiting while in the middle of my order. The couple of guys working finally got around to finishing my order. Then when I went to get a drink, I asked a worker if they had any more unsweetened tea. He rudely said, “NO”. I went and asked the guy at the register and he said a little nicer “No”. Then when I went to get a substitute drink I saw them chatting about me. Very rude. At least I didn’t find a long black hair in my food this time.
Fly in the ointment 3/5
By Old Fire Guy
I had an issue using your app to order a salad ahead. I start out with a Close Talker, then when I choose my protein the app adds the entire price of a Close Talker with chicken to the price of a Veggie Close Talker salad. When all is said and done my salad ends up costing over $16. I contacted customer service and they claim to not be able to recreate that situation on their phone. I’m left scratching my head and unable to use the app to order ahead.
Stopped working! 1/5
My wife and I go to Moe’s once a week. The app is no longer coming working on my phone! So I am missing out on my rewards!
Can’t make detailed enough order. 3/5
I like to order nachos, but if I’m ordering carry-out, I want the chips on the side. I’d like a small scoop of both types of beans, and I’d like fresh not canned jalapeños. I’d like a LOT of them. The app allows me to categorize none of these things. Most apps at least have a place where you can put specific requests and notes. How can I use this for carry out, when I can’t even make an order?
This app gets a three, because at least it keeps my points.
Hacked and no way to change my password 1/5
I use the app way too often for ordering and earning rewards but Moe’s and I will be breaking up as soon as I figure out how. My app account was hacked and an order was placed and pay for through my linked credit card. Now I can’t figure out how to change my password or remove the credit card. Even worse no one at the company is accessible to help. Worse yet, I contact the store where the order was placed. They had no idea you could even place an order through the app and told me to contact OLO. Whoever that is!
Enfield ct 4/5
Don’t take your time to eat here they push you out the door at 815 and there Supposed to be open till nine but they start cleaning up at 10 minutes after eight and there’s no place to sit
Beyond Disappointed 1/5
We were at the Moe’s in Salisbury, MD, and going through the door to take advantage of the Moe’s Mondays when we saw the sign saying all had to get this deal'on the Moe’s app. A bit disappointed but we took the time to download the app so we could order the special. After downloading, the app would not open. After being there for 15 minutes waiting, I figured we’d wasted enough time so left. We lost out on a meal and Moe’s lost multiple customers for a lifetime. Way to go, Moe’s!
Moe’s Franklin 5/5
Always great service and clean atmosphere!!
Incorrect price 3/5
On Mondays if I try to get a burrito and add a side it shows a pice of neat $12 where it should be $10. I do not use it for ordering because of this.