Not working for me 2/5
My sister has the app and it works fine, so I wanted to try it, when it downloaded, I opened it and it instantly crashed and went back to the home screen. Plz fix this.
Limited Options 2/5
There is nowhere to select whole grain tortilla, which is an option in store and in the details it explains that you can get either regular flour tortilla or whole grain tortilla.
Also, there is no way to add a large side of guacamole or salsa or sour cream.
I’ve been using this app a lot lately and I love this company but it really needs to be improved. I will update my review once that happens.
It’s really quite irritating.
Moes Monday 5/5
By Lost Messages
Garbage app 1/5
App crashes every time I try to open. Re-installed many times
By robert in anderson
I enjoy seeing all the gang on Monday. I think we are close enough after all these years for me to tell you this. I am really disappointed that I don’t see you moving away from single use plastic. I know your containers can be recycled yet I suspect that at least half of the communities in this country will not collect those for recycling. It leaves me with The dilemma of food or ethics, some movement on your part would certainly help me decide.
Earn rewards but never can use them 1/5
I have now tried 3 times to use my rewards - only once has it worked. The other 2 times the cashier told me it does not work. Rather infuriating.
Best Moe’s 5/5
Sam runs a great Moe’s!
Got the app for the augmented reality pictures, as I thought it’d be really really neat. With the update it no longer works so I’m really bummed. Probably too bummed
App is trash 1/5
I absolutely love moes and everything about it except for the app. It is so buggy and half the time I can’t order what I want. Today, for example, I tried to get an adobo chicken bowl with extra adobo chicken. There was absolutely no way for me to add extra chicken to my chicken bowl but I could add extra chicken to a steak, carnitas, or beef bowl. There’s no way to edit your order or write in special instructions. Please fix this.
I used to love this app, earning points while eating at my favorites Tex-Mex restaurant. Then out of the blue one day, I couldn't even open the app. I’ve uninstalled and reinstalled countless times and still cannot access the app. Please fix this so I can continue to earn free burritos and other goodies on my birthday!
Shutting down early 3/5
Moe’s is to close @9pm. Stopped by late but 830 pm they had already started to close up no sweet tea and less options. I Love Moe’s But will not make this mistake again
Awesome food & great Staff 💙 5/5
I go Moe’s at least 2-3 times a week sometimes more im a vegetarian so it’s hard to find places for me to eat but Moe’s is literally one of my favorite places to eat !! The staff are great and the food is always good 💜
Use Code AaronSm4538 for free $10 😍 5/5
Use code AaronSm4538 to get 150 points for free $10.
This app has deals all the time for free food and reminders for weekly specials. The online ordering has worked for me and my foods been ready on time every time, unlike the competitors’ app. 🙃
Allow deletion of favorites 1/5
This app is buggy and my local restaurant is constantly invalidating my old favorites. At least let me delete them.
I Love Moe's 5/5
By That 1 Gamer!
PLEASE hire a UX designer 1/5
This app is a usability nightmare. Please test your app with actual users before sending it out into the world. The flow feels like it was designed by someone who’s never ordered food on a phone before. It wasn’t even worth the $5 coupon.
Online ordering worked once 2/5
Every other time(probably like 5 other times), it has said location unavailable. Fargo, ND location. It seemed like a great idea to be able to reorder your favorite orders. I decided to eat at other locations several times because it wouldn’t work, so I think I’ll just delete the app. Worthless app if it won’t let me order online.
Bad App! 1/5
This app just keeps getting worse! It’s hard to find favorites and when I used it last night it wouldn’t let me add a free reward online. When I tried to get the reward in the store, I was told I had to redeem it when I ordered. Despite showing two people in the store that it said redeem in store or online, no reward. When I told one of them that the app was pretty bad, I was told that he knew and I should order through GrubSouth instead!!
Great value on Monday, bad attitudes from staff 4/5
By Ron the Magnificent
While waiting in line, there were a couple of guys just standing behind the counter while I was waiting while in the middle of my order. The couple of guys working finally got around to finishing my order. Then when I went to get a drink, I asked a worker if they had any more unsweetened tea. He rudely said, “NO”. I went and asked the guy at the register and he said a little nicer “No”. Then when I went to get a substitute drink I saw them chatting about me. Very rude. At least I didn’t find a long black hair in my food this time.
Fly in the ointment 3/5
By Old Fire Guy
I had an issue using your app to order a salad ahead. I start out with a Close Talker, then when I choose my protein the app adds the entire price of a Close Talker with chicken to the price of a Veggie Close Talker salad. When all is said and done my salad ends up costing over $16. I contacted customer service and they claim to not be able to recreate that situation on their phone. I’m left scratching my head and unable to use the app to order ahead.
Stopped working! 1/5
My wife and I go to Moe’s once a week. The app is no longer coming working on my phone! So I am missing out on my rewards!
Can’t make detailed enough order. 3/5
I like to order nachos, but if I’m ordering carry-out, I want the chips on the side. I’d like a small scoop of both types of beans, and I’d like fresh not canned jalapeños. I’d like a LOT of them. The app allows me to categorize none of these things. Most apps at least have a place where you can put specific requests and notes. How can I use this for carry out, when I can’t even make an order?
This app gets a three, because at least it keeps my points.
Hacked and no way to change my password 1/5
I use the app way too often for ordering and earning rewards but Moe’s and I will be breaking up as soon as I figure out how. My app account was hacked and an order was placed and pay for through my linked credit card. Now I can’t figure out how to change my password or remove the credit card. Even worse no one at the company is accessible to help. Worse yet, I contact the store where the order was placed. They had no idea you could even place an order through the app and told me to contact OLO. Whoever that is!
Enfield ct 4/5
Don’t take your time to eat here they push you out the door at 815 and there Supposed to be open till nine but they start cleaning up at 10 minutes after eight and there’s no place to sit
Beyond Disappointed 1/5
We were at the Moe’s in Salisbury, MD, and going through the door to take advantage of the Moe’s Mondays when we saw the sign saying all had to get this deal'on the Moe’s app. A bit disappointed but we took the time to download the app so we could order the special. After downloading, the app would not open. After being there for 15 minutes waiting, I figured we’d wasted enough time so left. We lost out on a meal and Moe’s lost multiple customers for a lifetime. Way to go, Moe’s!
Moe’s Franklin 5/5
Always great service and clean atmosphere!!
Incorrect price 3/5
On Mondays if I try to get a burrito and add a side it shows a pice of neat $12 where it should be $10. I do not use it for ordering because of this.
Horrible app, hard to navigate, rewards hardly ever work 2/5
Redeeming the reward in the app and online is a nightmare. The reward is clearly on my account and when I click redeem at checkout it says no rewards available. Terrible and navigating through the ordering process is made complicated for some reason.
Pricing all messed up 1/5
Made my selections and went to shopping cart, and my burrito was at least $3 more than it should have been, and the price of one regular drink was doubled! Canceled the order immediately. What’s up with the cart??!!
Cumbersome; unwieldy 2/5
The app makes it hard to choose locations and if you’d like to retrieve a saved or prior order you can’t (or can’t easily) make additions, changes or order from a different location. In addition, on my IPhone, the back and close buttons at the top are overlapped by text and two close to the battery and time lines, so it’s hard to use the links at all. Needs an update big time.
App crashed 1/5
No clue why this happens but my phone is fully updated iPhone 8 software. Apps are fully uploaded. I’ve killed the app, uninstalled and reinstalled, and force restarted my phone. The moes app still crashes on me!. It’s my birthday this month and I can’t get my free burrito now 😭😭 app works fine on all my friend’s phones tho of course 🙄 plz help
No response 1/5
Food is good but I downloaded the ap for two reasons. One not having to wait on line and two for points. I had an issue with ap and trying to order online and they have not responded to my emails. So food is great but customer service is horrible and even with great food customer service is huge. I will say employers in store are always friendly. Everyone else who works for this company must be incompetent.
Great bunch 5/5
Very accommodating crew and always have a smile on their face.
By malone !!
I will send a detailed letter but the Kingston store that we have been coming to for probably 150 times. Yes. Faithful as become non user friendly since your change / agreement with the folks running this shop.
I eat Moe’s 7 days a week! 5/5
I am an avid Moe’s fan because the food is so awesome. Plus, the veggies selection is far superior than Chipotle and the portion sizes are much larger. Overall, Moe’s is always a win win for me. Thank you guys so much for allowing me to eat well on the college kid budget! Xoxoxo
No Bueno 1/5
I love Moe's, but as a UX designer this app breaks my heart. The navigation is a mess and there's a lot that just doesn't make sense. The rewards are especially confusing as they are hidden in a tab called "news". On top of that, expiring rewards have no expiration date. As someone who likes to plan out my week, I'd love to know when my rewards are actually going bad so I can use them. This app is no bueno.
P.S. Your app was also used as an example for my school project to demonstrate bad UX. Sorry.
They won’t honor free burrito on birthday 1/5
Never knew moes had a rewards app, but found out they give you a free burrito on your birthday if you download it. I downloaded the app created an account and no free burrito. The app didn’t give me the reward and the store won’t honor it unless it’s in the app even with my ID. Deleting app and account.
Great food 5/5
Love your food
Missing Rice and Messages 3/5
We love Moe’s and we really love the Moe’s app. However, the latest version does not allow rice on a Quesadilla. Why? And, there is no longer a field to leave a message for the person preparing the food. If you want a special cut or separate bagging, etc. you have no way to leave that message. Finally, there is no way to edit a saved order. If any minor thing is unavailable, you have to start your order from scratch. We love you Moe’s but you can do better.
Can’t login 1/5
I’m trying to log in the app to redeem my rewards and it keeps taking me to a screen such as if I didn’t have an account already, and when I try to sign in, it says that phone number is already taken. Of course!!! It’s the phone number I signed up with!!
Terrible for coupons 1/5
By S. Cornthwaite
Half the the the alerts and emails I get for coupons don’t actually show up in the app. The emails also say that I can provide my phone number at the register but that definitely does not work at the Moe’s in my town. They look at me like I’m crazy.
Top notch 5/5
This location is one of the best in the whole capital District area! Always clean and always fresh. We go out of our way and pass another Moe’s to get to this one.
This app needs work. 1/5
I’m trying to order and it’s very glitchy. The back button is not working, not sure where to add payment method, it keeps taking me back to the screen I started at...guess I’ll stand in line.
Online orders 1/5
I really wish I could get what I order and on time
5 Star Gem! 5/5
By Ray K Stewart
Michael & Team provide incredible service to our family. Quality above all others...please give them a try!
By William B.
Moe’s at Wescott has awesome food and staff!!!
I used the app a couple times now it won’t launch 1/5
I’ve had this app for a while and i only used it twice and when I went to use it again it wouldn’t launch. It has been like this for more than 3 months so I’m deleting it now since no updates are fixing it.
Not working 1/5
I can’t use the app, the verify details screen keeps popping up every 2 seconds. Even after I change and verify my details.