I usually don’t like leaving reviews because most issues with apps can be resolved with a change in the settings or an update but in this case this app is useless and honestly a time wasting. I tried to send money using MoneyGram service thru this app 3 times and each time it kept saying processing for more than a week and never give an explanation as to why. I’ve used the same app on Android and worked really well but it refuses to work on the iPhone X
I wish there was a closer money service to my mom otherwise I would’ve switched in a heartbeat. I hope the dev look into this app more.
I don’t advise this new apps in emergency situation 2/5
The old apps is far better than this in terms of speed of transactions. With this apps it takes more than five days in average the receiver can cash the money. Don’t use this apps if you’re in emergency situation.
Fix this app 2/5
This app is being complete garbage, the idea of the app seems cool but when using the app you can’t access anything you can only log in. I restarted the app literally 6 times to try and track and receive but won’t get past login!
Update is absolutely horrendous. Don’t understand who decide these things, there was nothing wrong with the old version..why change the entire lay out?? No reason for an overhaul of the entire app layout. Don’t fix something that was never broken, please change back to the old version!!
Bad costumer service! 1/5
By Mr. M :)
I just called tonight trying to ask why am i couldnt log on to my account. And the representative said i cant send online anymore and he didnt tell me any reason! This is my first time using this trash app, and this will be the last! I recommend REMITLY! Way better tha moneygram!!
No sending money in minutes anymore 1/5
By An aggravated customer
I’ve been sending money with MoneyGram for about two years now. On January 15th I sent money overseas and till this moment it’s still “processing”. 3 full days have gone by, the money has been taken out of my account but not yet received by my family member. This will be my last time sending money with MoneyGram. Also, the new “update” is horrible. I lost my bank info from my account, I had to add all my banking info all over again.
Poorly designed 1/5
The latest update is just the extra drop that makes it overflow...
I can’t login anymore with the same credentials as before: apparently I have invalid credentials. The message does not change even after I follow their own “forgot your password” link and create the new credentials. In the meantime, I can still login using the same (and reset) credentials when I just use the browser, making the entire app obsolete.
Also the whole customer/user identification process of MoneyGram is flawed: Your identity is your email address. So even if you are tired using a particular email service provider, you can’t just update your email address as this will be equal to changing the user i.e. loosing your transaction history and rewards. In my case I’m luck that email service provider is still up and running but I imagine someone having used they work email address having hard time accessing their information because they left or lost their job.
Who still does that in the 21st century?
I wish Apple had the option of rating 0 out of 5 stars. In the meantime, I will settle with 1 star, unwillingly...
Transactions wont go through. Tell me i exceeded limit when it never sends.
My account got closed. I called customer service to figure out what is going on. They said they didn’t feel comfortable with a transaction I made. They closed the account permanently and said it’s not possible to make another account under my name or card. I was trying to send my brother some money.
They Got most Countries Flags Incorrectly 1/5
This is insulting. Why does the new money gram app update have most countries flag incorrectly placed?. Does Money expect someone is going to select their country and see the wrong flags appear, then still go through with the transaction? No! No one is going to send money under the wrong country flag so I recommend you guys fixing the Jamaican flag to the right flag. I might consider giving a better rating since this is the second time I am calling this issue out in the past 2 months. Please fix flags so they represent right countries.
Use western & union instead 1/5
By Vlad Corp
The worst money transfer service you can image. First time I used this app in October 2018. My transaction got declined, and I understand that - they want to prevent fraud, I was able to send the money again 4 days after, after I’ve made multiple phone calls to the money gram. When I went to the “money gram location” - they refused to help me because they are only contracting, and rendered me to call money gram. I could not use offline location because transfer fee was higher and amount limitations were way lower.
In December I needed to send money again, and I couldn’t do it with the same banking account. My account was under business name, and they rejected to work because my name didn’t match In exact the same way. Customer support told me there’s nothing they can do and I need to contact my bank to change my name. Ridiculous. So I went to the bank, withdraw money from business account and deposit them to my personal account, but it didn’t go through this time again. I called them again and transaction was processed. In January 2019 my girlfriend needed to use money gram, and she linked our shared checking account. Money gram contacted her to verify transaction, they got an information that she is sending money to her mother, with the same last name, they requested a bunch of extra info and..declined the payment. Even more, first time she tried to register in the system - she couldn’t do it, because her phone number was previous linked with another account. She owns her phone number only for a couple of month, probably previous owner had an account linked to this number. Money Grams customer support said that they can’t link her number with the account, and she need to get another phone number. Ridiculous. After they declined last transaction - they blocked her account, and mine account as well. It just says that log in information is incorrect. When I try to reset the password - it shows an unknown error.
If you have people why rely on you, don’t use money gram - they will screw your over in the important moment. Customer support is horrible. They need to get in touch with their customers or go out of business. Now I’m using Western & Union and they are just great. Thanks for reading.
This is rediculous 1/5
Since the update I have been unable to send money to my family. I can’t log into my checking account neither can I use my debit card. I keep getting error messages o can’t update anything. This is not convenience when I have to take 45mins to an hour trying to send payments and can’t when it took me less than 5 mins before.
New update is really bad 1/5
If you need to send money every month you also need to print the name of the person every month and it is a hassle. It needs to If next month it will still be like this. I will move to other apps.
Fraud and Fraud 1/5
By James Cutler
Soon may go bankrupt due to processing time and being unrealistic and unreliable.
Your service isn’t working 1/5
Why are you guys directing me to other places when the machine I used to send money was written your company’s name on it? Seriously? Even this app is showing errors. Isn’t that why we paid the $10:00 fee for your service? I don’t need my money back, keep it. Know this, not even one of my friends or family will ever trust you again. Adios
Quirky Junk 1/5
This app works fine for my brother in law but fails for my niece. What a quirky piece of junk.
Tried to sign up three times in three days. But after filling all the fields it said “we encountered an error” with no additional details. The same story when trying to sign up via the web site. Annoying experience. Goodbye moneygram!
Not working 1/5
The app is still not working preventing me from signing up. This is a waste of time downloading. You need to fix the bugs!
Mark E 1/5
By Metro mark
The old app was much better, this new app has so many errors, wasted 15 minutes trying to send money, no luck
I hope they get it fixed fast
Stay away 1/5
By Shade Tom
Just go to Walmart this doesn’t work.
Customer service 1/5
By dint want a nickname
Worst customer service ever !!! Nobody speaks English and nobody understands English !!!!! Should not be allowed to do business in America until they can speak and understand English !!!!!
Can’t make a account 1/5
Stupid app this is a emergency and your app won’t let me make a account says whoops unknown error fix it but whoops says your already did but still not working worst app and service even your stupid red phones don’t work
We send a lot of money to family in Central America. This could have been soooo convenient. I couldn’t even get pass the personal info page before receiving an error message. 😢
Whoops! Unknown error has occurred 1/5
I have no problem sending money using MoneyGram app before, until I updated the app. It keep crashing and say“Whoops! Unknown errors has occurred.” Please fix the new update.
Worst Service! Terrible Unintuitive App 1/5
This app is extremely buggy, always failing with error messages that is not explanatory or providing reason why error occurred beside the useless “...unable to process your request at this time” message.
Then when you call MoneyGram’s customer service, it is unbelievably difficult to get human/real person to speak with you...and the app or website offer no help or limited resource to help resolve the issue. Waited over an hour and half to get someone to speak with me and the person routed me to another department where I wanted close to 40 minutes. The customer service department is barely able to resolve basic mundane issue. Totally unacceptable!!!
For whatever reason, the mobile app charges higher fee ($12 bank account, $22 Credit/Debit Card) than the website fee ($5 bank account, $15 Credit/Debit Card)even when processing same transaction. This company, their app and service is a joke.
Will be deleting this stupid app once my transaction complete (in progress 4 days and counting). There are better competitors app and service out there.
The app defy its own purpose of being convenient. 1/5
What ever chances they are doing is making this app invalid. I sent money to my sick mother to pay off loans she took on the 28 and today is the 4th and still no authorization code. Very disappointing. This app is now useless.
Worst app ever 1/5
By jakobson tie
Low management and they’ve rub me of my money which was supposed to be sent to me
Never again. Worst Company ever. 1/5
I created an account to send my dad some money after he was laid off from work. The transition didn’t go through so I went in person to send the money. Everything was fine after that. Until I tried to long in to my account after trying and trying I finally called customer service and was directed to a different department. where I was told my account was deactivated due to their security system and no one is able to override it and I am no longer able to use Moneygram. I kept asking why but never got an answer expect “due to security reasons I cannot tell me ma’am.” How was the been difficult in anyway I was being very understanding until they told me that. This is honestly the worst company.
THE UPDATED APP DOES NOT WORK 1/5
I used the old App and it worked fine, allowing me to use a bank account to send the funds.
The update fails to properly link to the bank account but there is no other way to enter routing information, etc.
This app is more buggy than the biggest termite mound in Africa.
Latest app update is absolutely terrible!!! 1/5
The old app version was quick and simple to send money. However, with the new app update, it no longer even recognized my password. Trying to change my password was a mess, because I kept receiving a “Whoops! Unknown error!” message. Then, once I finally got past that issue and logged in, it didn’t have any of my previous sender info saved in my profile. It also had an old card saved to my profile, and once I tried updating that, I got the same error message as when I tried changing my password. I finally gave up and said to Hell with this stupid app. Why take a perfectly good app and ruin it with a “new and improved update???”
This is the worst app update EVER! I’m switching to Western Union!
Worst application ever!!!! 1/5
By Dissapointed 😡😡😡😡
Repeatedly made me create a profile only to tell me it doesn’t exist!TRASH!
Never works always some “oops something went wrong” error 1/5
Please have the developers work a little more on the bugs. I loved this app until it started with errors every transaction. Sadly I’m not putting up with this app no more moving on to xoom western union or zelle
PLEAS PLEASE PLEASE !!!DON’t EVER USE THIS APP ... I SENT MY DAD MONEY ON THE 26th AND HE STILL CANT RECEIVE HIS MONEY .... IT SAYING PROCESSING!!!! THIS IS BULL CRAP .... NO GOOD !!!!!!
Worst app ever 1/5
I’m using money gram last 5-6 yers I was very happy till they did last app update sending money should take 15 min not 5 day or more.
I send money on December 25th today is December 30 still processing.
Lazy App Developer Behind Rotten App!! 1/5
This app plain does not work for sending money. Unable to do a simple wire transfer as I’m stuck in an endless loop logging in same credentials over and over. This should be an embarrassment for Money Gram! Avoid!
Bill payment issues 1/5
I have used this app to pay my electric bill for over 3 years now and have had zero issues. Since the new update I am unable to process a payment. I reached out to tech support through email and that was zero help. They informed me that “there is no issue with my account, and I should try to clear cache or try from a different browser.” I work for a major telecommunications company and know how to use an app. I obviously know there is nothing wrong with my browser or account. The problem is with your app. Please fix this issue!
Updated app 1/5
Your update is no good it’s not user friendly you have to re-add people I can’t even send a transaction to anyone anymore you should of just left it alone now it forces user to use the computer I hope you go back to what it was before it is a lot easier to use now I don’t even want to use your company’s app and or website
Moneygram went downhill... 1/5
I loved the version before this failure update. None of my receivers are showing up in this new update. Also, it won’t let me send money in my desired currency, it forces me to send money in receiving country’s currency. Uninstalled. And trashed! I’ll be using the website instead.
Trash. Don’t use this app 1/5
I wasn’t able to make it to a MoneyGram location so I decided to download the app but after putting in my regular, basic information like email, password, phone number etc. It kept saying “unknown error has occurred” I tried a few times and nothing worked even the next day I wasn’t able to get anything done.
Not recommended after all 1/5
By Astala-vista baby
been using this service to send money overseas But they started to charge more Fee, they have raised the Fee, too bad they choose this way But anyways, I'm looking alternative way now,
Good luck who wants to try.
Save your money. Use a different service 1/5
The app is SLOW and buggy.
App crashes often and when it does work it is painfully slow.
Don’t use it. If you have to pay the amount they charge then use at least a company that has a better app.
Very poor service 1/5
Trying to send money to my mother for Christmas using the app. I have my debit card with all my information ready. Whenever I enter my information it keeps saying unknown credit card error. I could have used WesternUnion with just few clicks, but there is no WesternUnion pickup location where she is.
I use to send money using this app but started using a different app for a long time. I had no problems at the time but when a i started trying to use the app again it wouldn’t recognize my password. I tried resetting my password 3 different times but kept getting the message my account information is incorrect! How is it incorrect if I am changing my password because you won’t let me in!!!!!!
I can’t receive my money 1/5
Service is down. Stupid developers.
Stupid service. 1/5
If you send money more than than twice, you will get deactivated.
Garbage app 1/5
This app is garbage after trying to login for ahout 45mins they wont take my email once and tried again and it wont accept it then when it accepted the app will app crazy wont let me do nothing I think they stealing personal info 😡
New version unusable 1/5
I'm with those who think this app is buggy. Maybe it's overloaded near Christmas. Can't add a credit card once logged in. Logged out and now can't log back in. Can't reset my password (even though I have it right), can't create a new profile. Maybe I'm locked out but never got that screen.
I sent $ successfully a couple months ago but I think it was through the website.
Very bad update 1/5
I can’t even login.. if the previos was slow this one is even worse.. please MoneyGram people invest on your update hire an expert to develop your app..
not even half of star from me for this app 😠
The worst of the worst 1/5
The worst app I ever had