This app is a ripoff 1/5
It can never verify your identification, to make you pay with Debit/Credit so you pay the higher transaction fee.
Find another way to send money, this app isn’t it!!!!
Needs a update asap 1/5
By Kemet Stef
Too glitchy needs an update frome developers to not only keep my business and keep up w/ competition but also to be more reliable and trustworthy.
Don’t use this app
Too poor 1/5
i can not sent to money for my family in vietnam.
My First Experience 1/5
First off, let me tell you I don't write reviews. Me writing this review either means my experience was really good or really bad. If you hadn't noticed my one-star rating, the reason is the latter. I hadn't sent money before and I was told Moneygram was cheaper than Western Union (which turned out not to be true at all). I had seen LOADS of bad reviews about the app, but I decided to trust my friend. I first tried the website. I made an account and hooked up my checking account. Easy peasy! Then I start the process of sending the money. The first time I make it to the last page and the webpage says there was an error. Okay, cool. That's fine. I'll just try again. The next THREE times, a window pops up on the fraud page saying Moneygram couldn't verify my checking account. I didn't want to pay with my debit card because it was $30 (an outrageous amount in my opinion). I call customer service and they send me to Telecheck. I call Telecheck and it's an automated line which asks me for a seven-digit code for my issue. The problem is, the Moneygram pop-up didn't give me a code. So I try the app and eventually decide to just pay the extra money using a debit card. Well, that doesn't work either. I get the error page at the end again. I call customer service after FIVE tries using both methods (checking and debit). He said I would have to call Telecheck about my checking account (I already knew that). I told him Telecheck asks for a code and he said he had no idea how they handled business (so no help there). He also said my debit card attempts weren't showing up when he pulled up my account so he couldn't help. Absolutely horrible app and website on Moneygram's end. I give up and head over to Western Union's website, which was $5 cheaper. Turns out, I have a Western Union in my town (silly me). So I go in there and I'm out in five minutes. Plus it was only $8!! I hope this review helps at least one person. I read the reviews but didn't listen. Please listen to mine as I think you can save so much time and money going a different route. God bless!
ZERO stars 1/5
I was sending online then switched to the app mistake or not but sent money to people I’d sent to before but account was shut down went through a lot to get it back and as it would turn out a couple years later same thing. I sent money to someone no problem however a year later sent to same person and boom red flag the shut me down again and this time wouldn’t open it up or give definitive answer as to why. I’m ok with it all just kept it moving deleted the app and all no problem. This is good for others not for me good luck everyone who has success with it
Horrible no se puede acceder a la aplicación con sus imágenes para saber si eres un robot 😒😒 ni si quiere vale
Company is even worse than the app 1/5
When your app scores less than 2 stars it’s says a lot but honestly as the company is even worse what would one expect?
Online money transfer usually doesn’t work with Moneygram and their website is just a tool to lure people into stores for a transfer there where the fees are 4 times the cost and much more than any of their competitors’ fees. This is called a scam but Moneygram makes an art out of scamming. On top of that they pick and choose who gets preferential treatment and who doesn’t and race and religion clearly play a role in it as well.
Place a horribly rude customer service department on top of it and it’s amazing that people still use them...
No sirve 1/5
By The Genius of The Universe
Te piden contraseña te piden el correo electrónico cuando pones todo bien en otros tipos de contraseña llamado Recapchas Y en que los pongas correctamente después que sale en la aplicación está mala y que vuelva de otro rato ya tengo días de estar en lo mismo mejor lo borro y busco otra compañía como Wester Union o Xoom, Estaba bien antes no se porque me metí aquí
The sending cost is to high
This app needs work! Big time!!! Deleting now 1/5
Wast of time!!!
Program issues 1/5
By arbia stellar
No gonna works. I’m trying to upload the picture of my international passport for identity but the program always goes back to main menu and I just can not send the money ! Trying hundred times but the program just doesn’t let me do it ! So bad, so disgusting so defected program ! Please make sure the program works correctly and please start to work on it
By Marry nell
I sent and used different card and it denied my transactions after contact customer service they said that for security I can do online anyway.
Ban for ever
The worst of the worst 1/5
By Carlos Mebius
Champions of the worst
Not Happy 1/5
I would not recommend this app to anyone that actually wanted to send money for any reason. I downloaded the app, supplied all requested information then tried to send money. At that time I received a message that my account was locked out and if I wanted to send money I would have to go to one of their physical locations to send money.
Could someone tell me it safe to use money gram. Cause a seller i usually deal with only can receive the money from money gram anyway
Worst s#it ever 1/5
Don’t like it! Working slow, not comfortable, big fees and many many others...
Worst company 1/5
Never ever send money from them!!! NEVER . I had Account with them for over 2 years, i was sending money with no problems . 1 month ago i send money to my friend and she forgot to take the money. So I reminded her that she didn’t pick up the money. She went to the bank and they told her that Transaction was expired. I said okey I’ll cancel the transaction and i’ll send it again . That’s how everything stated . They gave me hard time to cancel 1 transaction and send it again , but they did and after 5 days or so when they refund my money THEY BLOCKED MY ACCOUNT FOR NO REASON. I call them and asked them to what happened . They said we don’t have answers. I said whom should i call or something, they said we don’t know . So that’s why they treat their costumes
ERROR MESSAGES 1/5
I keep getting error messages. Every time I try to log on. It’s horrible
Horrible experience 1/5
Thank you MoneyGram for one of the worst experiences I have ever had. If you use this platform for people to pay you... you are an idiot.
MoneyGram is a fraud 1/5
I have been sending money to my wife account for more then 4 month and they even make money out of the currency change but its okay at one time i send money to my wife and she never receive it and even the transaction disappeared from the transaction history and I keep calling the customer service and they even can’t help with anything ... be aware
Total garbage 1/5
By Thicky Prince
Could not send money from a bank account, 25 year old account and could not send money from my credit card, of 19 years, don’t waste you’re time!!!
Why it won’t let me take my ID picture!!??? What’s going on with this thing????? 1/5
By cvbbb c
Why it won’t let me take my ID picture!!??? What’s going on with this thing?????
Bad service 1/5
After sending money about 5 times via app & website my email was not recognized anymore. Tried forgot password & stated email did not exist. Never using money gram anymore, I started due to the convenience of online services.
By Rex Sam n Kobe
I sent money to some one and the app said sent. A hour later I get a email it was canceled. I called and if you can understand them, they says it was canceled for security reasons. Now my money is held up for 10 days
Fix your app 1/5
By Crouching Tig3r
What’s the point of going through and filling out all the information multiple times if in the end it’s going to crash and log my out before I get to send the money it’s absolutely ridiculous
So...asks for photo of license,logs out before I try and take picture
Don’t even bother 1/5
Total waste of time!! I use well I should say I USED money gram all the time mostly I would go in person to a location it was offered but I’m a busy woman so doing it online was much more Efficient and less time consuming. HOWEVER, every time I even tried to login it encounters an error. I called customer service and that was another headache. Once I reached someone I was told my account was inactive and that I would have to continue doing it in person without there being another remedy to the solution. Instead I downloaded western Union and got it done right away hassle free not to mention FOR LESS! Won’t ever give business to money gram again.
Absolute trash 1/5
I didn’t even have high expectations
Absolute garbage 1/5
The app doesn’t work. At all. I wasted so much time trying to use this. I gave them my debit card and said it was declined but I checked my account and I have money. Also, at first it told me my card number was invalid. Told me it had to have 13 numbers. So weird. Complete waste of time. Never again.
By Alexandro Carrasco
I had an account i used only one time.
Then i tried to send money another day and i tried to sign in, it didnt allowed me; it says the pasword or email were wrong i hit forgot my password then it asked to use my email to recover my password and then says We dont recognize this email if you dont have an account sign up, I tried and then “you have an account already”
I contact support from the app and they told me that my account was blocked and i wont be able to use anymore. That there’s no way to unblock it! :/
I use XOOM now..
No problems, fast, easy to use, and more things to do! 👌🏼
Worst app ever 1/5
By Shama Daniel
Discriminates indiscriminately 1/5
I finally decided to chance it and downloaded this app. I tried to send funds to the same person that I have been sending to for years.
I received a call from money gram to “ verify “my idenity. They told me that their computer “wasn’t feeling my legitimacy,” and they not only cancelled my money gram but cancelled my entire account!
This is how regular customers are treated. Like crap. It doesn’t even deserve one star. I am deleting this app and searching for another service.
Even not 1 star 1/5
Application does not work good. I am trying to use online service but for some reason application turn off.
It’s okay 3/5
For an app that transfers money... the process is a little lengthy but they only do it to really verify your identity. Which is understandable, like.. come on y’all. The app does freeze, it’s not the best built. The interface is poor in my opinion. But it works and is reliable. Good if you need it.
No good 1/5
They blocked me for is Jong this 💩💩💩💩💩💩😵😵💩💩💩💩💩💩💩💩💩💩💩
Slow and horrible 1/5
The app is slow and I can’t send money with my acc.only with card but is more expensive to send with card like almost 50% more hope they fix that or had to look for a different way to send money
Can’t used MoneyGram 1/5
By Nathan 2494
I can never send money thru MoneyGram it always logs me out even if I just logged back in, cause they say of inactivity
DO NOT USE!!!🤬😠😤 1/5
Took me an hour just to cancel a request. The app made the receiver middle name an optional choice so I used his first& last name.Then the money gram place told my friend he couldn’t get the money I sent him because there was no middle name.also my card was charged twice smh never again.
No me deja entrar a mi cuenta y no puedo enviar dinero es una porqueria de mi parte le diera -0 estrellas
Bug ridden app, not too good of a service either
Poor Refundable payment 1/5
They take my money Asap and it takes 12 business days to refund when you cancel transactions . That’s terrible and very inconvenient. I prefer the Wave app instead
This isn’t an app, it’s a web view. Moneygram must think we can’t tell the difference. Even worse, this app hasn’t been updated in over a year. This is clearly abandonware.
Seriously Need to Develop a Real App 1/5
I been using MoneyGram to send money. I would give 5 stars for their service, but the app is total garbage. App is same as mobile web browser. App log out user itself. It doesn’t have Touch ID function too. I would suggest you to use web browser instead of the app. MoneyGram, you seriously need to develop a real working app. Thanks.
Bugs bugs bugs 1/5
Crap, I can’t believe that the financial company cannot manage their app the way it will be working properly. A lot of bugs.
1 star 1/5
I can not enter this app, all the time some kind of problems, Permanent drawings that prevent entry
Locked my account on my first transaction 1/5
By Team Six Sam
I wanted to send money for BTC and the first thing it does after requesting both my license and passport is it tells me it has locked my account and my transaction was not processed. Very nice money gram. The idea of the app is to save me a trip to the store where I wait in lines.
TERRIBLE APP, keeps crashing. 1/5
I’ve been trying to send money to someone in another country but this is honestly the dodgiest app I’ve ever used. You can tell it lags and skips every time it loads the next page or you’re scrolling down. The worst part is trying to go through the process of sending money, every time I tried to upload a picture of my driver’s license to verify my identity, the app crashes and logs me out. Waste of time. So frustrated, and clearly I’m not the only one. FIX IT PLEASE.
Doesn't do Apple Pay...Insane! 1/5