It won't let me buy ticket 1/5
I'm on the train train to buy a ticket as usual, but today the app won't open. The MTA makes enough money to pay a developer so this don't happen. Now I have to deal with the rudeness of the conductor for not having a ticket. FIX THIS CRAP OR GET RID OF IT.
Improved but still pathetic 2/5
FaceId has improved things but please integrate with Apple Wallet. There is no excuse for your own clumsy wallet. Use what they give you. Please.
How in 2019 does an iPhone app require a login but not support touchID or iCloud Keychain 1/5
It’s frustrating that this app is still better than the physical vending machines, because it’s such a bad user experience. Even with the app constantly forgetting your login, password, and credit card info it is still better than waiting in line for the kiosk.
Still it’s unforgivable that an app which so obviously needs a strong password doesn’t support iCloud Keychain or Touch ID when those are part of iOS, and make strong passwords work for the users.
Doesn't work with ApplePay 1/5
Since I downloaded this app over a year ago I cannot pay using Apple pay. Not once has it worked. I've tried deleting the app, reinstalling, iOS updates - nothing. Very frustrating. Would not recommend this to anyone.
On the LIRR activate the ticket on the train 2/5
I had the misfortune of activating an LIRR ticket before getting to the platform and it expired by the time the conductor came through the train with NO recourse. I had to activate the second half of my round trip. Welcome to the LIRR.
App Improvements 4/5
Make it possible to add tickets to apple wallet
This app has issues 2/5
Great idea, but not updated.
Difficult to find password I Apple keychain 3/5
Convenient app, but I couldn’t find the password in the Apple keychain.
There is no indication that it is stored under justride.com.
Why mandatory updates are bad 3/5
By Not full featured
I don’t trust my mobile device to always have a full battery or to always have access to the internet. Consequently, I generally purchase a paper monthly and that works out. But once in a while my paper monthly doesn’t get me where I need to go. Last week the subway had a major delay to the point where I couldn’t expect an e train out of Jamaica for about 40 minutes. So, jumping back on the LIRR was the best option. I figured I’d start my Etix app, buy a saved ticket on my saved card and be done with it. My train was 2 minutes away. Could have been plenty of time. But oh no, what’s this? I cannot start my app because an update is required. Now I have to download the update over 4G on my iPhone 5C (at the time) Not going to make it in two minutes, I ran to the ticket counter to buy a paper one way.
I’m a technologist. I’ve worked closely with developers. I found that with the proper planning it is very possible to achieve app forward compatibility. Updates are great. They fix bugs. The add or enhance features. But mandatory updates can be wildly inconvenient.
MTA etix is a pretty reliable app. Let’s keep it that way.
App could not open resulting in an error force to update 2/5
By Iaan W. Yng
App could not open resulting in an error force to update underground in Penn Station. Good thing the conductor witness it or I had to pay extra fare.
Product manager: please stop asking for credit card CVV Number 1/5
By Han C
It’s extremely painful to enter the cvv number each time. You don’t need to ask the user for this each time. See uber or Lyft app flow. Thanks and hope to see the improvement soon.
Might’ve been hacked. 1/5
I can’t log back into my account. Every-time I try to it says that there’s another device logged on..I’ve only used one device to log on. I just bought my monthly ticket now it says I can’t log in for 6 months?
I opened it to show my ticket and when the collector came by, the ticket wasn’t there and I was logged out of the account. So either the app bugging or I have been hacked due to poor security of the app.
Needs work 2/5
The app is only convenient in the sense that you don’t have to wait on a line other that it needs serious updating. You can’t purchase the 5 dollar Atlantic ticket on the app and when trying to use another 5 dollar ticket (senior ticket) They refused to accept it and called the cops on me and I was forced to pay step up fair for 16 dollars. Extremely poor customer service and I was essentially embarrassed and robbed of 11 dollars due to the fact that the fairs were the same price how do you have an app to purchase tickets but can’t purchase all available tickets
Just stopped accepting payment one day 1/5
Train worker said I should paste the app so make it work again. App Store shows no update available. Reinstalled anyway, never worked again.
Needs a few more features! 3/5
Don’t get me wrong. This is the best way to buy tickets and ride the train but a few features would be helpful.
I want to be able to use my ticket as a lock screen while the app is open! As someone who sleeps on the train I want to be able to have it as my background and open at all times.
Requires iOS 9? 1/5
By Riccola Popcorn
I used this app for the better part of two years and today got a notification that I have to update my operating system to keep using it. Total BS! I'm going back to buying paper tickets. Thanks but no thanks MTA.
Good app 5/5
I was reluctant to use the app because of other reviews about the slow ticket loading and other problems. Yesterday I gave it a try because I didn’t want to carry around paper ticket. I purchased my usual 10 trip ticket with iPhone XS Max, had no difficulty. I activated my ticket as we departed train station. The ticket screen was easy to get back to after I switched to another app or after turning off my phone. I did not appear to have problems getting to ticket screen with poor/no internet connection. I will not be going back to paper ticket anymore.
iPhone touch does not work 1/5
By H pinkie
I have attempted to activate iPhone touch for this app and it has never worked. Otherwise the app is okay but it is tedious having to re enter username and password every time I want to travel.
It is not reliable 1/5
By elias h.s
I got Tickets Activated some minutes ago, get into the train and Have my Active Tickets in my phone and just after few seconds Ticket disappears just making me look like unpaid passenger. May be Ticket disappeared when network was off.It is not reliable
No advantage, just buy paper ticket 1/5
I got stuck with expired tickets and there is no recourse.
No advantage to the app. Paper tickets are better.
Another example of MTA offering water to a drowning victim.
Worked quickly 5/5
Train was departing < 5 minutes when I arrived at the New Haven station, so I decided to purchase my ticket from the conductor. On the departed train, I opted to search for a mobile app to save myself $5 from the onboard ticket price. By the time I downloaded, installed, created account, purchased ticket, and activated ticket - the conductor arrived at my seat to scan within 3 minutes. Yes, it helps to have a good data connection.
Good app... sometimes 2/5
By These were the days
I just tried buying tickets and because I have 3 bars instead of 5 on my LTE signal it will interrupt my purchase process with some idiotic message about the connection being lost. All the while every other app ever made (or close) will work flawlessly with the same wireless network. As demonstrated by this review. Rant over
No complaints 5/5
Beats waiting on a line at the ticket machine by a mile, or even worse, when there's construction going on at your station and walking all the way to the machine might mean you miss your train. The app is surprisingly fast and easy to use. On the train you just show the screen to the conductor and that's that. Wow I sound like a paid advertisement but it's a good app.
MTA doesn’t issue refunds!!! 1/5
So think a hundred times before subscribing, MTA DOES NOT ISSUE REFUNDS, they’ll make up all excuses to get away giving what’s due to you.
It works with Apple Pay , Saves Time 5/5
Try it when you’re not under stress of needing a ticket as the conductor is walking in your direction. But, once you get used to it, I have used it just in time and had them ready when she reached our seats. Needs internet connection to complete purchase but none to used the tickets.
Time Saver and Ease of Use 5/5
Convenience is great with this app.
I’m a Uni. Student who has to take the LIRR every four days out of the week. I’ve only bought a paper ticket once and have had no issues with buying or activating tickets, yet. Been using this app for about 2 months regularly and it’s great. Especially when I’m just able to catch a train without taking time to buy a ticket at the station. Less chance of misplacing my phone instead of my ticket. Don’t need to fumble my bag for my ticket. I just buy the amount of tickets I need for two weeks and stockpile ‘em for use. Just easier overall. However, I’m not keen on their refund policy for mistakenly ordered/ unused tickets- but the convenience is just too great. Unless there is a major problem, I’ll continue to keep using this time saver of an app.
Good for 2015; antiquated for 2018 1/5
Why can’t I save my tickets to my wallet, so they’re easily accessible?
The conductors are so sporadic taking tickets, that getting to the app is annoying. The good ones take your ticket right away, and frequently; the bad ones wait until the train is packed and make one trip.
And since the app puts your screen on full brightness, it burns through battery. So that means you’ve gone onto other things, and have to fumble to find the app and your ticket, or you’re left sitting there waiting for the conductor.
I can get to my phone’s wallet app easily from anywhere; that would be helpful.
I AM CONVINCED THAT THE PEOPLE CREATING THE MTA’S APPS ARE NOT COMMUTERS AND HAVE NO IDEA WHAT IT’S LIKE TO COMMUTE ON A DAILY BASIS.
Saved password impossible 2/5
Why oh why won’t this app ever save a password?! The send reset also takes forever to receive. It’s easier to buy a multi trip from the kiosk. Very disappointing
Atlantic Tickets???? 3/5
It’s DUMB that one cannot purchase Atlantic tickets through this app. I travel between Brooklyna
No Complaints 5/5
By Prince Yonatan
I have no complaints. In my estimation its perfect. We’re living in the electronic age and for me to purchase my ticket on my phone is so convenient. I use it with the Train Time app and I’m able to plan my travel just right. I just need to find out if I can purchase a ticket for someone and send it to them. If not that would make the app all the more better.
Passes failed purchases onto the bank... 1/5
I attempted to split the payment for my monthly between my bank card and a benefits debit card for my pre-tax commuter account. Three attempts failed before I gave and used my bank card for the full amount, but the E-Tix app passed those 3 attempts onto my bank and the amounts were deducted from my account. Hey developers - ever hear of error checking?????
Crap app 1/5
The developer should be fired.
Bought a round trip ticket from penn station to Mets-Willets Point. Activated ticket just before boarding train in Penn Station but ticket wasn’t checked until I got off at willets point. When I pulled up the app to show attendant my ticket at the gate check, it was gone. Only the return ticket was available in the app and the attendant wouldn’t let me proceed until I activated the return ticket, which expired a short time later. I ended up having to buy another one way ticket to return to penn station. App design not consistent with the methodology of LLIR staff (checking ticket after the ride is over and the electronic ticket disappears). A paper ticket works better.
Mistakenly activated peak ticket 2/5
This app is convenient but has a seriously problematic UI. The icons for activating tickets are located too conveniently at the center & with it’s bright green color, it’s easy to overlook the peak/off peak indicators and tap at it by mistake. As one review has stated, it will save commuters lots of $ if the app prevents users from activating peak tickets during off-peak time. Also, there should be a confirmation message while activating tickets, just like with any other purchase! I imagine the profit from this user error to be marginal, so MTA should have enough incentive to make its app user friendly (hopefully).
Face/Touch ID??? 3/5
I log in and it asks if I want to use my log in credentials with Face ID? Of course! I hit ok and am logged in. When I go to login again, expecting Face ID to do it for me, nothing happens. The app description says it supports Face ID and touch, but it doesn’t seem to work. There does not seem to be any place in the app to toggle it on or off. A mystery. I like the app overall but would like it better if F ID worked.
There is a reason they call it the Long Island Failroad 1/5
By Astoria Bill
App regularly logs me out, when I get in I regularly have transaction errors on the same credit card I used earlier in the day. Because they are geniuses you get penalized for deleting and reinstalling the app. App support doesn’t let you get to developers. Poor quality is what we all come to expect with the MTA
Impossible to update email address in the app 2/5
Just downloaded and accidentally used wrong email address. Impossible within the app to change email address, only password and credit card.
Perfect App 5/5
I really can’t believe how easy this was to use. I got to Grand Central and my train was leaving in 1 minute. As I ran to the platform I opened the app for the first time, entered my card, bought my ticket and activated by them time the train pulled out of the station.
gets job done, just barely 2/5
Primary complaint and it’s a big one: Every *single* time I’ve gone to purchase a ticket, the app somehow lost my previous entered and *saved* credit card info, making me and other riders scramble to re-enter their CC info other for the hundredth time..
What’s the point of any app such as this if it can’t even remember your payment info?
That’s a big problem.
Restrictions on when you can use certain tickets 2/5
I haven’t used this app yet because i needed a monthly but it doesn’t offer it until the 20th of the month prior but if you wanted to buy one in the same month you’re out of luck. So I bought a weekly only to find out the weekly is a set date of Sunday to Saturday and it won’t activate the day you buy it but instead the next upcoming Sunday. Some classic MTA rationale there. Never fails to amaze me the outdated way of working this train company employs...
frustrating app 2/5
If you forget your PW, good luck getting a reset email quickly. It takes up to an hour sometimes - NOT HELPFUL. Also, my payment and login stop working randomly. When it’s working, it’s great. NEEDS IMPROVEMENT.
can only use one device at a time 1/5
this app locks you to a single device. i use at least 3 at regular intervals. there has to be an easier way to combat fraud than punish people who want to use it legitimately.
also, they claim they can’t use apple wallet due to “advanced features.” like what? look at how poorly designed the interface is. are we to believe the developers did something apple did not?
Used to be a great app ... 1/5
but now it’s just ok. On an iPhone and can’t use TouchId to sign on. Can’t store purchased tickets in Apple Wallet. Why’d you take those features away?
Feature Request 4/5
For people who are unaware of the peak and off-peak travel times, the app should alert you when you go to activate a peak ticket during off-peak hours and the same for the off-peak ticket.
App is great 5/5
As a commuter to NYC every day, this app is just perfect. No adds, no bs, simple easy way to buy a ticket and use the ticket. I buy a monthly pass and it just stays on my phone always. Seriously a great app I’m actually impressed that the state made something so useful.
Fix Apple Pay 3/5
Love this app, but every time using this app Apple Pay does not work.
Great Ap - but weird device restrictions 4/5
The ap is great and easy to use.
The one odd thing about is when you get a new phone.
The ap worked fine on my new phone and my account migrated easily. However as soon as I migrated to my new phone I got a customer service email that informed me I could only “swap device a further 2 times”
I assume this means around 2023 the ap and account will be useless given I upgrade my phone every 18 months.
Need to make it family shareable 1/5
I have a 16 year old daughter who commutes from Southeast Jamaica to Manhattan for school daily. Sometimes she needs to take the LIRR and so I appreciate she has the app on her phone for those emergencies. The problem is that it means that I CANNOT because we share the account. Figure a way that families can use the app and I’d rate it way higher. Thanks!
Great MTA App 5/5
A great app, works for me and is a real time saver when traveling especially out of PENN.