Doesn’t work 1/5
By Fit & chic
I can’t buy tickets off the app because it won’t connect. Re-installed several times trying to make it work and it won’t
Unfair practices 1/5
By dont trust apps
I purchased a monthly ticket then had issues with my phone. It turns out I was hacked and as a result it appeared that, according to the powers that be at the ticket center, I “had transferred tickets to too many devices too many times”. Naturally, I called the number for assistance and was informed they would let me “go” this time but have placed the incident in my “file” and will not authorize another transfer for me for 6 months.
I had to go to the apple store to fix my phone and it had to be reset to factory Condition. Guess what happened next? That’s right. I’m out $449 and now have to buy weekly tickets to get to work. Almost $500 in metro north’s pocket plus $200 a week in tickets.
Paper monthly tickets fro here on out. I’m done
Functional but ugly 2/5
The user interface on this app looks like it was designed by a highschooler. It could be so much nicer. The graphics are crude and ugly and I’m not sure who would approve this except someone was no idea what good design looks like. Fire your designers.
Miserable experience that often doesn’t work 1/5
It’s fine when it works but very often it doesn’t allow a purchase to be made with a credit card. I buy monthly tickets so I’m completely out of luck when it doesn’t work and end up having to buy single tickets until I can get it to work.
It’s a huge headache and has frequent critical bugs.
Poor App, Worse Service 1/5
After purchasing a ticket the night before, I “activated” it 15 minutes before my train arrived, as instructed by the app. The conductor scanned my barcode and told me my trip was already in progress. She then proceeded to interrogate me for several minutes about “WHAT OTHER TRAIN HAD I BEEN ON?!” After begging for my life, my fully-paid ticket was eventually accepted, no thanks to the app. Thanks MTA etix and Metro North for a great start to my Sunday! I’ll be sticking to paper tickets from now on...or, ideally, another form of transportation!
Awful software unreliable. Unintuitive. Could not give a worse review
I am having troubling linking my MasterPass. Not intuitive.
Horrible App, Unavoidable Bugs 1/5
Trying to purchase a ticket, the one thing this app is supposed to be capable of handling, and I get an error message that payment information couldn’t be retrieved at this time. My two options: Refresh, which does nothing, or try a different payment method of which they give zero alternative.
I haven’t even entered my credit card information yet. I tried exiting the app, reinstalling it, logging in and out, creating a new account, turning my phone off and on. Nothing. Same error message every time. So much for easy functionality.
No refunds for cancelled/interrupted service 1/5
By typical mta
Bought a ticket ahead of time because Nostrand has no ticket machines. Track maintenance do no trains running to the airport. No option to refund ticket. Will never use this app again, at best it’s redundant and at worst it steals your money. Don’t risk it.
Helpful app - much UX needed 3/5
- Monthly / activated ticket Should be by default first screen you see after first activation. (2 taps now & resets to mains screen each time reopened)
- link with mail & ride account
- Group with schedule app - no need for multiple apps!
- Allow clearing one time purchased / non relevant home screen shortcuts
- at end of month prompt user/remind to re-purchase a monthly.
- allow activating multiple single ride tickets for group trips
An error has occurred. 1/5
Error processing payment, it says. Contact my card provider, it says. Charged my card just fine, three times, but no ticket. Ended up buying ticket old school. Now have to take time to dispute three charges on my credit card.
Definitely functional - Could use a few improvements 4/5
PLEASE make your suggested tickets the reverse of what you last bought. That is usually the likely next ticket that a user will purchase.
- It works
- Conductors wait for you to buy the ticket (saving all of us the upcharge to buy on the train)
- There are ads (but NY Metro is losing money so can’t really be against this.
- Not all in one.
Highly superior app, in comparison to others. 5/5
By braeden andy
It has a sleek, smooth interface. I think the current rating of 3 stars is absurd. This app makes the ticket buying experience absolutely seamless. What more could you want?
Decent app but Touch ID doesn’t work 4/5
By Al Quagliata
I love the convenience of this app and the fact that I no longer need to wait for a ticket machine to be available at Penn; I can just buy my monthly pass at home at my convenience. Or any other kind of ticket. And I can use it for both the LIRR and Metro North.
That being said please fix the Touch ID function. The app always asks if I want to save my details in order to login with Touch ID and yet the next time I login I have to enter my password and and am asked the same question again. Doesn’t work.
Adding card info not where it should be 1/5
Why can’t they put an option to add a new card under the section that lists saved cards, which is where one would find natura and logical to find that option? One can only add a new card at the end of a purchase.
Best choice to get your tickets 5/5
Want to save time and and enjoy your ride with less stress. Then this app is your you. If you know how to use a phone then this app is simple to use. Have been using this app for more than 6 months and have nothing negative to say about it. Saves me time from having to use the stupid ticket booth machine and taking out your card to pay for a physical ticket.
Typical MTA 1/5
Typical dumb issue where you can’t move your phone account without being locked out - newsflash for the METRO NORTH folks - many people have two phones these days - a work and personal phone - FIX THIS ASAP!!
Like New York’s MTA: Slow & Irritating 1/5
By David Vogler
A loathsome app from a loathsome organization. This app is like their filthy trains: slow, poorly planned, often crashes, badly designed and unpleasant to use. However, unlike the MetroNorth trains that constantly smell like human urine; this app just plain stinks.
Limited use 2/5
Ticket function works OK but I was just told by customer service that you can’t update your email address on the app and instead need to create a new profile. Laughable man!
Apple needs to review the quality of this app 1/5
We all know the MetroNorth/MTA is a greedy and cheap monopoly but the number of fights I see every day on my commute because of this app is despicable. It crashes regularly, takes forever to load and move customers through the ticket purchase and activation process. The user design which doesn’t show activated ticket barcodes and information simultaneously adds an unnecessary extra step and friction between commuting customers and train staff. Apple if your listening please get this app fixed!
App doesn’t work at all 1/5
I tried downloading then redownloading it and it still won’t let me purchase tickets. The whole point of this stupid app is to make it easy to purchase tickets
Needs more improvement 2/5
Not as easy as they claim to buy tickets.
Especially Round trip
The schedule us listed to 4 displayed at a time mm e and no more afterward. You have to wait some time to see the next set of departures.
MTA LIRR 1/5
It’s made by MTA, don’t know why I’d expect anything better.
Worthless for internationals 1/5
You need a USA zip code to add a card for payment
Could be better but it’s the nyMTA 3/5
By Lupe Lupita
Nothing truly functions in ny especially public transpo. This works just enough to skip the machines if you’re running late. Unsure why the tickets have an expiration time (a date ok but an actual ticking clock, not necessary. Mark it used and move on to improving the app). I have used the app for four weeks. First two weeks bought single (peak/offP), no issues just unreasonably expensive. Next two weeks tried the 10day pass (no saving at all. Full unreasonable price...). Last week I was told by a conductor there is no longer peak hrs for when I board my train and had purchased in advance (still can’t find any verbiage to read on this...). The motto, as I’ve heard from a mta exec goes as such “don’t bring logic into this” and it is very true of public transportation in NY. It’s illogical and pure extortion alas they got us sheeping about and there isn’t much fight we can do without owning a vehicle. Overall the app itself is easy to handle for what I need (just tickets nothing more), luckily I have yet to experience issues as others but even with it I say it’s worth downloading to avoid missing your ride.
I’ll stick with paper 1/5
Hate this app! I’ll open my monthly before boarding the train and if the app detects a change in the network connection the ticket disappears, almost always when the ticket collector walks up to me to check my ticket. They seem to get annoyed with me and I try to tell them I had it up and it disappeared and they give me “the look”. I then have to log out and log back in. Sometimes even after doing that the ticket won’t show. I’ll stick with paper.
Needs more time 1/5
By New new york
You don’t even get an hour to use the ticket it makes no sense if you have a transfer. What’s the point if the ticket expires before your next train comes
Worst App 1/5
By Jus1nsane r
Literally sitting on the train the last 20 minutes trying to buy my monthly pass and it doesn’t work. Look like an idiot and am going to have to pay out of pocket for the day on top of having to buy monthly because the app doesn’t freaking work!!
Warning Worked great briefly 1/5
By churn 54
No problem, now ‘we could not connect you try again’
Fortunately I found this out with plenty of time - it could have been an expensive fiasco.
Delete/reinstall app - same problem
Not 100% Satisfied 2/5
The ticket shouldn’t expire in an hour. My feedback is that the ticket should have a longer expiration time like 12 hours or 24 hours. I like the paper tickets better for that reason. This app is good to save time, that’s a plus.
Stopped working 2/5
Likewise this stopped working this morning and deleted all payment methods and history. Deleting and reinstalling doesn’t fix it.
Won’t let me purchase tickets anymore 1/5
I used to love the convenience of this app everytime I need to travel home, but the past few times I’ve gone in to buy a ticket it won’t let me...and that’s the whole point of the app.
Don’t Do It !! 1/5
I live in the city but travel to Long Island frequently so to purchase tickets fast and easy is great for the city life BUT take the time to wait in line and deal with a mta staff in person it’s safer than using the app. I was charged four times for a ticket that was never processed and a receipt that was never given to me. The total amount taken out of my account without consent was 300 dollars!! Stay safe with your money that you work hard to earn and do things in person with a live representative. I know it’s stressful with crowds and lines trust me I’m a reg at Penn Station BUT it’s safer for you!!!!
What is the point in allowing someone to save their payment information if you require them to enter the security code. Nobody does this but you.
Not my cup of tea 1/5
It’s not enough to just buy a ticket on this app and present it to the conductor after boarding the train. You also must press on a button so the conductor can then scan a pull down code. I’m going back to good old cash on the train (seniors don’t pay extra) I hand the conductor a twenty, I get my change and a receipt. Done!! This new technology is both cumbersome and inefficient. CASH RULES!!!
Touch ID Doesn’t Work 1/5
I have repeatedly tried to activate Touch ID so I don’t have to remember my long and complicated password. There’s a button to click on but it has no effect. If an option like this is offered, it should work!
App no longer works 1/5
The app cleared my saved info and logged me out, and whenever I try to purchase a ticket, it says it couldn’t process the order, every single time. This app worked great for 3 years, and suddenly it stops working when I needed it.
Wont accept cards anymore 2/5
This app was good...for a while. It randomly decided to forget all my payment options and ride history. Now it won’t accept any cards i enter
App doesn’t work randomly 1/5
Honestly I loved this app for the first month, it was so convenient since it worked offline and easily accessible because it was on my phone. Then randomly my app would crash or wouldn’t let me log in. I paid $226 for a monthly pass but since the app would crash or wouldn’t let me log in, I would end up paying $16 extra every time my app wouldn’t work.
This App No Longer Works 1/5
This app used to save me so much time, but now, the app does not take ANY of my debit or credit cards. It gives me the “unconfirmed purchase” notification even after I deleted the app and then re-downloaded. This used to be the best app, now it is certainly the worst. Please fix this app! For all of those thinking that they may want to download this app- it is highly unreliable and do NOT download it. Spend that extra 5 minutes waiting in line at the station to get the hard copy ticket, I wish I had so many times; instead, I’ve had to pay an on-train ticket fee multiple times because this app refused to work.
Requires constant signing in 3/5
If you don’t use this everyday it requires signing in and it doesn’t remember passwords. And then you have to type credit card security number which really takes the convenience out of this app. Not good when you’re in a rush for tickets. Otherwise would be 5 stars.
Update is awful 1/5
By its making me pick a nickname
I can’t buy tickets. It won’t let me. I tried all my cards. It won’t save my card. Won’t let me buy tickets. I tried everything.
Need to add Atlantic ticket 3/5
This app doesn’t save time or money for me if I can’t buy an Atlantic terminal ticket on the app. The app only provides off peak for $7.50, and doesn’t have the Atlantic ticket for $5 going to the same destination at the same time.
Completely unreliable 1/5
Every single time I have attempted to use this app it fails to save credit card information. No matter how many times I have added the cards and selected 'save information' I find myself scrambling to punch it in. On top of this it takes multiple attempts at entering the information for it to even process a payment for a single use which makes it incredibly inconvenient for something as time sensitive as say... Catching a train.
Very useful and convenient! 5/5
Very useful and convenient!
What happened!? 1/5
Been using this app since it came out, never had an issue till now. I purchased a weekly ticket used it everyday. Opened it up to show the conductor and the ticket was no longer in the app! It was completely gone! Never seen or had this happen before. If I have to purchase a one way to get home we are gonna have major issues....stay tuned
THIS APP HAS ISSUES! CHARED OVER $1000 in one transaction 1/5
Save yourself the headache and buy an actual ticket, second time this is happening to me. I try to buy a metro north e-ticket and got errors multiple times making me think something was wrong with my cards, I later discovered that i was charged for every time I tried, exactly $1,064.5 !!!!
Customer service guy told me I have to wait till Monday to report, sent an email and got a response to send another email if it hasn’t been resolved in 30 days!!!!
Don’t do it! Just don’t download this app!
Don’t see the advantage 1/5
By glynn family
I went back to buying paper tickets it just easier. The main reason is because of the whole activation nonsense. I don’t have to worry about being threatened to pay the onboard fare if the app isn’t working. Also if you don’t get punched part of the way (like from Jamaica to Penn which happens all the time) the paper ticket is still valid for next time through that segment. So then you just buy to Jamaica next time. This thing is based off of a timer.