Don’t Do It !! 1/5
I live in the city but travel to Long Island frequently so to purchase tickets fast and easy is great for the city life BUT take the time to wait in line and deal with a mta staff in person it’s safer than using the app. I was charged four times for a ticket that was never processed and a receipt that was never given to me. The total amount taken out of my account without consent was 300 dollars!! Stay safe with your money that you work hard to earn and do things in person with a live representative. I know it’s stressful with crowds and lines trust me I’m a reg at Penn Station BUT it’s safer for you!!!!
What is the point in allowing someone to save their payment information if you require them to enter the security code. Nobody does this but you.
Not my cup of tea 1/5
It’s not enough to just buy a ticket on this app and present it to the conductor after boarding the train. You also must press on a button so the conductor can then scan a pull down code. I’m going back to good old cash on the train (seniors don’t pay extra) I hand the conductor a twenty, I get my change and a receipt. Done!! This new technology is both cumbersome and inefficient. CASH RULES!!!
Touch ID Doesn’t Work 1/5
I have repeatedly tried to activate Touch ID so I don’t have to remember my long and complicated password. There’s a button to click on but it has no effect. If an option like this is offered, it should work!
App no longer works 1/5
The app cleared my saved info and logged me out, and whenever I try to purchase a ticket, it says it couldn’t process the order, every single time. This app worked great for 3 years, and suddenly it stops working when I needed it.
Wont accept cards anymore 2/5
This app was good...for a while. It randomly decided to forget all my payment options and ride history. Now it won’t accept any cards i enter
App doesn’t work randomly 1/5
Honestly I loved this app for the first month, it was so convenient since it worked offline and easily accessible because it was on my phone. Then randomly my app would crash or wouldn’t let me log in. I paid $226 for a monthly pass but since the app would crash or wouldn’t let me log in, I would end up paying $16 extra every time my app wouldn’t work.
This App No Longer Works 1/5
This app used to save me so much time, but now, the app does not take ANY of my debit or credit cards. It gives me the “unconfirmed purchase” notification even after I deleted the app and then re-downloaded. This used to be the best app, now it is certainly the worst. Please fix this app! For all of those thinking that they may want to download this app- it is highly unreliable and do NOT download it. Spend that extra 5 minutes waiting in line at the station to get the hard copy ticket, I wish I had so many times; instead, I’ve had to pay an on-train ticket fee multiple times because this app refused to work.
Requires constant signing in 3/5
If you don’t use this everyday it requires signing in and it doesn’t remember passwords. And then you have to type credit card security number which really takes the convenience out of this app. Not good when you’re in a rush for tickets. Otherwise would be 5 stars.
Update is awful 1/5
By its making me pick a nickname
I can’t buy tickets. It won’t let me. I tried all my cards. It won’t save my card. Won’t let me buy tickets. I tried everything.
Need to add Atlantic ticket 3/5
This app doesn’t save time or money for me if I can’t buy an Atlantic terminal ticket on the app. The app only provides off peak for $7.50, and doesn’t have the Atlantic ticket for $5 going to the same destination at the same time.
Completely unreliable 1/5
Every single time I have attempted to use this app it fails to save credit card information. No matter how many times I have added the cards and selected 'save information' I find myself scrambling to punch it in. On top of this it takes multiple attempts at entering the information for it to even process a payment for a single use which makes it incredibly inconvenient for something as time sensitive as say... Catching a train.
Very useful and convenient! 5/5
Very useful and convenient!
What happened!? 1/5
Been using this app since it came out, never had an issue till now. I purchased a weekly ticket used it everyday. Opened it up to show the conductor and the ticket was no longer in the app! It was completely gone! Never seen or had this happen before. If I have to purchase a one way to get home we are gonna have major issues....stay tuned
THIS APP HAS ISSUES! CHARED OVER $1000 in one transaction 1/5
Save yourself the headache and buy an actual ticket, second time this is happening to me. I try to buy a metro north e-ticket and got errors multiple times making me think something was wrong with my cards, I later discovered that i was charged for every time I tried, exactly $1,064.5 !!!!
Customer service guy told me I have to wait till Monday to report, sent an email and got a response to send another email if it hasn’t been resolved in 30 days!!!!
Don’t do it! Just don’t download this app!
Don’t see the advantage 1/5
By glynn family
I went back to buying paper tickets it just easier. The main reason is because of the whole activation nonsense. I don’t have to worry about being threatened to pay the onboard fare if the app isn’t working. Also if you don’t get punched part of the way (like from Jamaica to Penn which happens all the time) the paper ticket is still valid for next time through that segment. So then you just buy to Jamaica next time. This thing is based off of a timer.
By Yay aye fun
Easy app to use, you don’t have to go to a ticket machine. I use it all the time and I don’t have to worry about losing it or pulling it out of my wallet. 👍🏼👍🏼
This app works great 5/5
By Bill Pants
I don’t know why it’s rating is so low
Easy to use, does what it says 4/5
Is this the most elegant app in the marketplace? No. But you don’t expect something pretty from the MTA, you just need it to function.
This app is exactly that. You can buy tickets ahead of time on your phone and never worry about waiting in line or additional on-train fare.
Would it be great if there was one app that integrated this and TrainTime? Again, yes, but this app does what it says which is fine with me.
It won't let me buy ticket 1/5
I'm on the train train to buy a ticket as usual, but today the app won't open. The MTA makes enough money to pay a developer so this don't happen. Now I have to deal with the rudeness of the conductor for not having a ticket. FIX THIS CRAP OR GET RID OF IT.
Improved but still pathetic 2/5
FaceId has improved things but please integrate with Apple Wallet. There is no excuse for your own clumsy wallet. Use what they give you. Please.
How in 2019 does an iPhone app require a login but not support touchID or iCloud Keychain 1/5
It’s frustrating that this app is still better than the physical vending machines, because it’s such a bad user experience. Even with the app constantly forgetting your login, password, and credit card info it is still better than waiting in line for the kiosk.
Still it’s unforgivable that an app which so obviously needs a strong password doesn’t support iCloud Keychain or Touch ID when those are part of iOS, and make strong passwords work for the users.
Doesn't work with ApplePay 1/5
Since I downloaded this app over a year ago I cannot pay using Apple pay. Not once has it worked. I've tried deleting the app, reinstalling, iOS updates - nothing. Very frustrating. Would not recommend this to anyone.
On the LIRR activate the ticket on the train 2/5
I had the misfortune of activating an LIRR ticket before getting to the platform and it expired by the time the conductor came through the train with NO recourse. I had to activate the second half of my round trip. Welcome to the LIRR.
App Improvements 4/5
Make it possible to add tickets to apple wallet
This app has issues 2/5
Great idea, but not updated.
Difficult to find password I Apple keychain 3/5
Convenient app, but I couldn’t find the password in the Apple keychain.
There is no indication that it is stored under justride.com.
Why mandatory updates are bad 3/5
By Not full featured
I don’t trust my mobile device to always have a full battery or to always have access to the internet. Consequently, I generally purchase a paper monthly and that works out. But once in a while my paper monthly doesn’t get me where I need to go. Last week the subway had a major delay to the point where I couldn’t expect an e train out of Jamaica for about 40 minutes. So, jumping back on the LIRR was the best option. I figured I’d start my Etix app, buy a saved ticket on my saved card and be done with it. My train was 2 minutes away. Could have been plenty of time. But oh no, what’s this? I cannot start my app because an update is required. Now I have to download the update over 4G on my iPhone 5C (at the time) Not going to make it in two minutes, I ran to the ticket counter to buy a paper one way.
I’m a technologist. I’ve worked closely with developers. I found that with the proper planning it is very possible to achieve app forward compatibility. Updates are great. They fix bugs. The add or enhance features. But mandatory updates can be wildly inconvenient.
MTA etix is a pretty reliable app. Let’s keep it that way.
App could not open resulting in an error force to update 2/5
By Iaan W. Yng
App could not open resulting in an error force to update underground in Penn Station. Good thing the conductor witness it or I had to pay extra fare.
Product manager: please stop asking for credit card CVV Number 1/5
By Han C
It’s extremely painful to enter the cvv number each time. You don’t need to ask the user for this each time. See uber or Lyft app flow. Thanks and hope to see the improvement soon.
Might’ve been hacked. 1/5
I can’t log back into my account. Every-time I try to it says that there’s another device logged on..I’ve only used one device to log on. I just bought my monthly ticket now it says I can’t log in for 6 months?
I opened it to show my ticket and when the collector came by, the ticket wasn’t there and I was logged out of the account. So either the app bugging or I have been hacked due to poor security of the app.
Needs work 2/5
The app is only convenient in the sense that you don’t have to wait on a line other that it needs serious updating. You can’t purchase the 5 dollar Atlantic ticket on the app and when trying to use another 5 dollar ticket (senior ticket) They refused to accept it and called the cops on me and I was forced to pay step up fair for 16 dollars. Extremely poor customer service and I was essentially embarrassed and robbed of 11 dollars due to the fact that the fairs were the same price how do you have an app to purchase tickets but can’t purchase all available tickets
Just stopped accepting payment one day 1/5
Train worker said I should paste the app so make it work again. App Store shows no update available. Reinstalled anyway, never worked again.
Needs a few more features! 3/5
Don’t get me wrong. This is the best way to buy tickets and ride the train but a few features would be helpful.
I want to be able to use my ticket as a lock screen while the app is open! As someone who sleeps on the train I want to be able to have it as my background and open at all times.
Requires iOS 9? 1/5
By Riccola Popcorn
I used this app for the better part of two years and today got a notification that I have to update my operating system to keep using it. Total BS! I'm going back to buying paper tickets. Thanks but no thanks MTA.
Good app 5/5
I was reluctant to use the app because of other reviews about the slow ticket loading and other problems. Yesterday I gave it a try because I didn’t want to carry around paper ticket. I purchased my usual 10 trip ticket with iPhone XS Max, had no difficulty. I activated my ticket as we departed train station. The ticket screen was easy to get back to after I switched to another app or after turning off my phone. I did not appear to have problems getting to ticket screen with poor/no internet connection. I will not be going back to paper ticket anymore.
iPhone touch does not work 1/5
By H pinkie
I have attempted to activate iPhone touch for this app and it has never worked. Otherwise the app is okay but it is tedious having to re enter username and password every time I want to travel.
It is not reliable 1/5
By elias h.s
I got Tickets Activated some minutes ago, get into the train and Have my Active Tickets in my phone and just after few seconds Ticket disappears just making me look like unpaid passenger. May be Ticket disappeared when network was off.It is not reliable
No advantage, just buy paper ticket 1/5
I got stuck with expired tickets and there is no recourse.
No advantage to the app. Paper tickets are better.
Another example of MTA offering water to a drowning victim.
Worked quickly 5/5
Train was departing < 5 minutes when I arrived at the New Haven station, so I decided to purchase my ticket from the conductor. On the departed train, I opted to search for a mobile app to save myself $5 from the onboard ticket price. By the time I downloaded, installed, created account, purchased ticket, and activated ticket - the conductor arrived at my seat to scan within 3 minutes. Yes, it helps to have a good data connection.
Good app... sometimes 2/5
By These were the days
I just tried buying tickets and because I have 3 bars instead of 5 on my LTE signal it will interrupt my purchase process with some idiotic message about the connection being lost. All the while every other app ever made (or close) will work flawlessly with the same wireless network. As demonstrated by this review. Rant over
No complaints 5/5
Beats waiting on a line at the ticket machine by a mile, or even worse, when there's construction going on at your station and walking all the way to the machine might mean you miss your train. The app is surprisingly fast and easy to use. On the train you just show the screen to the conductor and that's that. Wow I sound like a paid advertisement but it's a good app.
MTA doesn’t issue refunds!!! 1/5
So think a hundred times before subscribing, MTA DOES NOT ISSUE REFUNDS, they’ll make up all excuses to get away giving what’s due to you.
It works with Apple Pay , Saves Time 5/5
Try it when you’re not under stress of needing a ticket as the conductor is walking in your direction. But, once you get used to it, I have used it just in time and had them ready when she reached our seats. Needs internet connection to complete purchase but none to used the tickets.
Time Saver and Ease of Use 5/5
Convenience is great with this app.
I’m a Uni. Student who has to take the LIRR every four days out of the week. I’ve only bought a paper ticket once and have had no issues with buying or activating tickets, yet. Been using this app for about 2 months regularly and it’s great. Especially when I’m just able to catch a train without taking time to buy a ticket at the station. Less chance of misplacing my phone instead of my ticket. Don’t need to fumble my bag for my ticket. I just buy the amount of tickets I need for two weeks and stockpile ‘em for use. Just easier overall. However, I’m not keen on their refund policy for mistakenly ordered/ unused tickets- but the convenience is just too great. Unless there is a major problem, I’ll continue to keep using this time saver of an app.
Good for 2015; antiquated for 2018 1/5
Why can’t I save my tickets to my wallet, so they’re easily accessible?
The conductors are so sporadic taking tickets, that getting to the app is annoying. The good ones take your ticket right away, and frequently; the bad ones wait until the train is packed and make one trip.
And since the app puts your screen on full brightness, it burns through battery. So that means you’ve gone onto other things, and have to fumble to find the app and your ticket, or you’re left sitting there waiting for the conductor.
I can get to my phone’s wallet app easily from anywhere; that would be helpful.
I AM CONVINCED THAT THE PEOPLE CREATING THE MTA’S APPS ARE NOT COMMUTERS AND HAVE NO IDEA WHAT IT’S LIKE TO COMMUTE ON A DAILY BASIS.
Saved password impossible 2/5
Why oh why won’t this app ever save a password?! The send reset also takes forever to receive. It’s easier to buy a multi trip from the kiosk. Very disappointing
Atlantic Tickets???? 3/5
It’s DUMB that one cannot purchase Atlantic tickets through this app. I travel between Brooklyna
No Complaints 5/5
By Prince Yonatan
I have no complaints. In my estimation its perfect. We’re living in the electronic age and for me to purchase my ticket on my phone is so convenient. I use it with the Train Time app and I’m able to plan my travel just right. I just need to find out if I can purchase a ticket for someone and send it to them. If not that would make the app all the more better.