Double ticket 1/5
For some reason after the update, the app randomly decides to confirm two tickets time to time. I notified conductor if I can undo or get compensated ticket and he basically said he can’t do anything. Why can’t the app double confirm when I am applying for double ticket? This is my fourth time and I am basically spending double the amount. It is getting very annoying.
The Times Are Wrong!! Do not download!! 1/5
The app used to be great. Everything worked perfectly. It is now the wrong time consistently.
Great app, but... 3/5
There has to be a better way to log in between phones. The app is already able to log out a user from the previous device it was last logged into, Why set a limit? Specially for those who purchase monthly passes.
So I haven’t used this app in a while because I usually get hard copy tickets before hand so the one time I actually needed it and reset my password. It took 5 mins or so to receive that link but in between those 5 mins I hit the reset link again because maybe it didn’t go through. All they do is send u expired links because you reset the previous one. The second link came expired about 10 mins later and the third one is about 20 mins or so and still counting because I am still waiting for It. Absolutely useless.
Great when it works 2/5
Have not had problems before today. Today it’s not accepting my Apple Pay not any other method but won’t tell me why. Now it’s just spinning. Very annoying.
Love it super handy 5/5
Great app easy to use, clean and helps so much w my commute
Does its job 3/5
While the UI could be better, the app does its job at the end of the day. The Apple Pay integration is really what won me over.
The only major complaint I have is that I have never once received a receipt from the app, which is concerning.
Are you serious? 1/5
You have to visit a separate app to check schedules? What a joke
Worked fine until... 4/5
Was working great for 9 months then it won't let you buy tickets because it says you're not connected to the internet...of course I'm connected...just another example of "Agile app dev" #fail..
UPDATE: seems to be working fine now..back to 4 stars
Convenient, could be better 3/5
Never had an issue purchasing tickets like other people have said. Just think it could improved upon. Solid app.
Worst app ever 1/5
By etix stinks
Never works when you want it too
Buggy first try 2/5
This is what happens when a train company decides to make an app instead of hiring the right programmers or paying some smart consultants.
The app is buggy. I won’t get into all of it. You can read all the bugs in others reviews. My biggest peeve is the app cannot remember my I.D and password. Which makes me wonder if it is stored secured. My password are not simple so it’s a chore to find it and plug it in.
Simple feature. Remember my password. Can’t do it.
Also as others noted. This isn’t a wallet. A wallet stores your purchases without any internet connection. Nope this app needs internet all the time to lookup our purchase which makes it slow an sometimes fail to find your purchase. Great for those monthly’s.
Needs some improvement 1/5
The app is definitely a step forward for purchasing tickets on the go, but it suffers from some persistent problems:
- Keep the selected monthly ticket “alive” for 10-30 minutes. Otherwise, it needs to be completely reloaded when the conductor comes to view it, taking time and generally being a poor user experience.
- why so slow? It’s a monthly ticket. Good for 1 whole month. Is it checking with a server? Just show the ticket.
- ticket wallet is a good idea executed clunkily. Why not take me directly to my wallet by default and then I can navigate back if I want to buy stuff? Copy Apple’s wallet if you want to keep multiple tickets available easily. Or if Monthly, Then Display Monthly by default.
- doesn’t switch accounts between devices well, and makes a somewhat threatening “you only have 2 more switches left” nonsense.
Aside from purchasing, this is a weak app, designed with fraud and edge cases in mind and not users.
Lack of support for Face / Touch ID now inexcusable 1/5
Back in January, I’d written a review describing the app as largely usable, but expressing irritation at the fact that it keeps logging me out.
Apps are supposed to simplify your tasks. They should streamline user flows to help you get in and out as quickly as reasonably possible.
They should certainly also make sure that your account remains secure, especially when the account is linked to billing information.
By April 2018, such iOS apps should handle user authentication using at least Touch ID, which has been around for 5 years.
Months later, after too many needless logins, I’m cutting from 2 stars, down to one.
Not worth using, way too many potential problems 1/5
Inadvertently activate your ticket and you lose the ticket. No way To get it back. The ticket app has nothing to do with the ticket sales from the LIRR so they can do nothing to help you. Stick with a paper ticket.
Also, if you don’t use a ticket and want a refund there is a $10 fee. For what? A computer is inconvenienced? Ridiculous!
Used to be great—what happened??? 1/5
Won’t allow me to pay with my wage works card. Worked perfectly for months. THIS MUST BE FIXED. PLEASE UPDATE THE APP!!!
Rest Password Issues 1/5
I was logged out and can not remember the password. I click the rest password link and it says an email has been sent. An hour later and many clicks on the rest button later, still no email what gives?
APP JUST GOT 10x BETTER! 5/5
Thank you for listening eTix app people. Finally your monthly (or any active ticket) is displayed in the first screen not needing you to fumble around to the ticket screen. You have saved myself and your conductors lots of time.
Easy ticket access 5/5
Though many have given this app a negative review. I love it. It's very easy access and no hassle of buying a physical ticket. 👍👍
App overall serves its purpose.
One feature I would like to see added by the developers is the ability to add to wallet app and have appear on the lock screen as a “suggest on lock screen” option. This would be extremely helpful and efficient for riders to just swipe right on their lock screen banner of the ticket and show instantly to the conductor.
Needs updating! 2/5
This app has potential but as of today not much. The fact that I have to get back to my ticket screen every time a conductor passes by is inconvenient and inefficient. It should be able to figure out that I’m still in transit. I will revise my rating once it’s fixed.
Won’t process payment. 1/5
By Boycott FB
The app randomly decides not to accept your card anymore. I’ve gone through 3 cards that it no longer accepts. The same 3 cards that the train conductor had no problem using to give me a more expensive ticket. The amount of money in step up fees this app has cost me because of its problems is ridiculous. What’s more ridiculous is that even though the app says the payment can’t be processed, it’s still pending in your account. When you contact the lirr, they say the problems with your bank. The bank says the problems with the lirr. After this many unaffiliated cards being declined, the problems definitely with the lirr. At $5 more for an on train ticket purchase, this will quickly become the most expensive app you’ve ever downloaded. Don’t use it.
UX is just bad 1/5
Constantly logs me out after logging in, which creates an issue when my ticket wallet appears empty. Bulk purchasing round trip tickets also puts an expiration date on the tickets. Why? If I buy 10 tickets I shouldn’t only have 2 months to use them, especially if no discount is offered.
I forgot to add that you have to validate your credit card payment every time too!
I understand security but this is ridiculous.
Once my payment source is validated, allow me to pay using it!
Terrible app 1/5
Does not support FaceID and logs me out every time.
Solid - few suggestions 4/5
App is solid but have a few gripes:
1) App logs users out after a fairly short window. If that’s a security feature because you can save CCs, the app should offer Touch ID integration to sign in.
2) Train Times shouldn’t really be a separate app in my opinion. No reason to care about train times if you’re not buying tickets and vice-versa.
Reset password email never comes 1/5
Every time I go to login, I can’t remember my password, so I try to reset it. The email never comes, not in spam folder, not in inbox, never. Typical MTA.
App is so outdated for a new app 1/5
Should be able to support all the phones with the money these guys make.
Should be able to store in wallet. So we can pull it up faster, since its automatically activates on its own.
Should be able to log on via face id or touch id.
Needs a fresh new look. The app looks dingy and old for a new app.
Loading screen takes too long 3/5
By Jason B.
While I love the idea of MTA going paperless, recently, I’ve had the inconvenience of wasting the train conductor’s time because it takes too long for me to get to my already activated ticket. I’d love for this to be fixed on the next update.
Just like the LIRR itself... broken 1/5
By Astoria Bill
It constantly logs me out, when I get to the point to bill my card gives me an error message. When I go to my bank account it shows it billed and credited the amount of my ticket. EVERYTIME. Why in the day of Touch ID do we have to log in the first place? Just like the LIRR, the performance is unacceptable.
Sooooooo disappointing 1/5
OMG... this app is terrible... The worst app I ever use. It keeps me logged out, not showing anything on my ticket wallet sometimes. It’s so frustrated and embarrassed when I need to show my tickets. Opening the app takes me forever, not sure why the splash screen takes so long to loading the landing screen.
Account issues 1/5
You can't sign out which blows
Please stop making me reload my ticket! 2/5
The overall use of the app is OK for buying tickets, but it is very annoying to both riders and ticket takers that the app is very slow to load and slow to display your ticket, especially for monthly ticket holders. Also, if I switch from this app to another and back within just a minute I’m usually forced to reload my ticket again, which can take about 20-30 seconds again that’s very annoying as a user and to the ticket takers.
It shouldn’t take so long to load a ticket and it should not have to be 3 steps to get to a ticket for monthly ticket holders. Monthly tickets should be the first thing that appears when the app loads along with the option to access a menu - not the other way around.
Always says no data at this time- useless 1/5
By just ur everday consumer
The app barely ever works just like the mta
Less clicks 3/5
Why is it 3 clicks to get to an activated ticket? Especially as a monthly user. Why not show active tickets on the home screen (outside of the ticket wallet). Ticket wallet should be inactive tickets and then just show active on the main screen. Especially for monthly users that have only one ticket active at a time.
Convenient app, just has a few bugs 3/5
This app is a life saver when you have to decide between buying your ticket or missing your train. However, lately it has been unreliable. Many times I buy a ticket and there's an error message that my payment hasn't gone through. No ticket, I'm always charged. My bank always reverses the payment but I'm stuck paying the ridiculously high on board fare.
Good app, needs updates 3/5
Needs iPhone X update. The app overall is a must-have, but it’s quite buggy.
Forgets login and password 1/5
The whole point of using an app is convenience. Any use of my credit card information is going to be protected by a strong password. This app forgets login credentials after a very short interval and forces me to input, again, a strong password that cannot be remembered and would be securely stored in any event. Why do you kneecap your application by forcing users to log in over and over again?
Constantly signs me out 1/5
Constantly signs out making it unavailable when you need it most
Ticket used?? 2/5
By Diceman 69
I purchased tickets on this app,that part was easy.When you go yo use them on the train,you need to activate them,I had to connect in Jamaica to another train and it used both my round trip tickets for one way?When i went to go home it said the return ticket was used and no longer valid?I had to purchase another one way ticket to get home.
Fist month I ever used it, work absolutely great then second month I couldn’t even purchase tickets and calling customer service it’s like pulling teeth, you get almost nothing from these people.
No iPhone x support? 1/5
This app will be great if it had iPhone x support. I pay so much money for a monthly the least they can do is update this app..
Please add Touch ID for login 3/5
Love where this app is going. Please make it easier to login with Touch ID when you open the app. Also, it would be great to have a quick checkout for favorite combinations. Thanks!
iPhone X compatible 1/5
Cmon, w/ the iPhone X update, what is taking y’all so long?
Please update for iPhone X support 3/5
Manage favorite trips? 2/5
Can someone please explain how to manage the favorite (star) trips. Its not very clear how to edit or set what trip gets starred.
This app is useful but not very intuitive.
Convenient , won’t accept my Apple Pay 3/5
App is convenient, but when it’s time to pay, rejects , forces me to enter a new card no.! Fix this now!!!
Eliminate he need for an account. It’s a joke. You sent me an email saying I can only move the app to a new phone two more times. This is ridiculous. Why are you tracking this. You use Apple Pay. That’s all the info you need. It’s 2017.
Apple Pay error 1/5
Cannot pay via Apple Pay and app isn’t updated to iPhone x
Great app! 5/5
By Wu tang for ever
Works perfectly and is super easy to use.