Shocked it isn’t in Ohio 1/5
By Jen Phelps
I am so shocked it isn’t in Ohio considering the corporate headquarters is here, manufacturing is here, and we are basically the home of bath and body works ?! I would assume we would at least have the opportunity for the app ?!
Too many bugs to work out 1/5
This app has the potential to be awesome, if they could just work out the kinks! I’ve reached my reward twice now and the gauge started over, yet no rewards show up. I also never received a birthday gift, as was advertised. I emailed customer service twice but they just tell me to uninstall and reinstall, update, or refresh. Then they say I have to call them when that doesn’t work. It’s just a rewards program, so it’s not the end of the world but if they look on here for feedback then they should know the truth. This app needs A LOT of work.
I shop here at least once a week and scan my barcode every time but it seems that’s since January points aren’t being given towards purchases. They also say you get a birthday gift which you don’t and they ask for you to completely surveys on scents such as their wallflower survey and claim they will give you a reward (wallflower refill) and you never receive anything.
Waste of time and a joke 1/5
By bathworks un happy customer
Waste of time and a complete mistake ! Full of excuses and no other answers, they should have work on it more! Before doing. A trail run in these city’s.
Fix your App! 1/5
I’ve earned 2 rewards. I’ve emailed. I’ve called. Supposedly the person from the 800 number manually added my two rewards. 72 hours and still nothing. Weeks of not getting what I’m promised.
Why only two states 1/5
Don’t understand why make an app if it only works in 2 states it doesn’t make any sense to me.They should have made the app public when it worked for a least 20 states
Why do u guy have this app on Apple store that doesn’t work 1/5
I very upset about the bath and body work app its’n work on my I phone 7 i down loading the app and it’s not working !!!!!!!????????
Elvia. Ortega. 6462568095. 242024 1/5
By elvi. orteggo
App does not work for my area
WTH is Going on with BBW APP 1/5
By App in Need of Service
First of all, I love BBW!! I'm practically addicted to most of their scents and products. I've had the app for about 6 months and instead of the app improving its features, the features of the app are declining. I can no longer see how many rewards I have available, which also means I can't cash them in at the store. I also am unable to see how far I am from earning another reward. The app has been permanently stuck on $60.47 needed for next reward. Please fix these issues!!!
Please Extend 1/5
Please please please extend the app to more than the Chicago and LA area! Maybe New York, D.C., and Atlanta even?
App hard to use 1/5
I downloaded the app before I made an online and an in store purchase and was not able to add or scan for rewards
Come on guys 1/5
Like everyone has been saying, WHY only two areas. I live in Winston-Salem, North Carolina and spend a lot of money on stuff in Bath and Body Works.
BEST THING B&B WORKS DID!!!!! 5/5
Ok I've been a loyal customer for over 20 years, this app is AMAZING!! Those paper coupons are horrible Everyone looses them or You forget them, but the app allows you to always have them with you. The rewards are AWESOME!!!!!! please please keep this app going!
Jersey 🤔🤷🏾♀️🤦🏾♀️🙄 2/5
Can’t wait till it’s available in my area...I spend a lot of money with thm it wld be nice too receive a reward sometimes
By bbw lover 24
I don’t care about the reward. I just want my products! I LOVE BATH & BODY WORKS!! ❤️
When is this app going to be available in all 50 states? I live in North Dakota.
Could be good with the right fixes 2/5
I like the Bath & Body Rewards program, but this app needs several fixes. It keeps track of spending and giving the rewards as it states. However, pulling up the rewards in the app is challenging. There are times the rewards are there. Other times, the rewards disappear though they were unused and not expired, only to return a few days later. No rhyme or reason to it. I’ve been told several times to refresh the page and to uninstall and reinstall the app. Both of which have not worked.
Also, I think the app should be able to store your receipts, which it does not. It would be handy to have them in the app when making an exchange or a return, though Bath & Body is REALLY good about both of those.
Lastly, the only way for the cashier to scan your rewards card or reward coupons is to take your phone out of your hands in order to scan it from your phone. That is ridiculous! I don’t know if it’s just the B&B that I go to or all of them that do this. They DEFINITELY need to change this. I can’t see a reason why their scanner can’t be long enough to reach out over the counter to scan something from your phone.
In its current version, the app is very simplistic. There isn’t much to the app. Good ideas behind the program, just needs help with the app!
New York Should be a test area also 1/5
Unfortunately I am unable to write a review about this app because for some strange reason you (the creators) don’t feel New York City deserves to be included in the testing of this app. I don’t see why not when we purchase just as much Bath and Body Works products as those who live in LA and Chicago. AND with New Yorkers giving their feedback, improvements could be made a lot better faster.
Thanking you in advance for including NYC in this testing phase.
A Faithful NYC BBW Shopper
My rewards either don’t show up or keep disappearing. This is a huge issue because I go to the store thinking I’m going to get something but can’t because my fee gift coupon is gone. Please look into and fix this
The app doesn’t work for me I been trying it for months and it tells me to type in my zip code and then it doesn’t do nothing.
Love the place, hate the app. 1/5
At first I was excited to open app and get started. But then they had a new program that made me type my ZIP Code. I looked at the bottom of the screen and said that they only have these new areas in the LA and Chicago areas. They said to put my email in, so I put it and they said that they will contact me as soon as they can once they get a thing working in my area. For what I thought would be a very short time, turns out that it’s probably going to take maybe a month or so were even longer. I was really excited to get this and I don’t understand why they make us do this. All they need to do is make it so we can shop online but they made it much harder. I love Bath and Bodyworks, but I hate this app, so I delete it as soon as I got it. If you are thinking of buying this app, only if you don’t live in a Chicago or LA area, don’t buy this app!
I love it 5/5
I love this app and waiting for my rewards is fine for me
Out for a year now 1/5
This app has been out for about a year now and it’s still only available in two cities this is not fair to the rest of us who love our bath and Bodyworks. Are you guys going to make it available anytime soon for the rest of us, or is it only going to be for those two areas.
They should add a scan to the app and barcodes on the receipts so that we don’t have to call if the receipt wasn’t added and a portion where we can view the day and amount at least so we can verify all transaction are added or even the full receipt can be viewed. Making it easier to keep up with points and receipts. I would love that because my points for some reason always get stuck and not added. Even though they can add it over the phone it can be both ways and easier on customers too
Only works in two cities 1/5
By Uprite Bear
Really? You launch this in just two cities? And your store no longer takes your email address for coupons and mailings? And you no longer give coupons on receipts?
Then the app says put in your email address to be notified when available near you, but won’t take the email address...that you already have in your records? Smh
so annoyed 1/5
for those of you complaining about not getting certain awards. at least the app has come to your area. my zip code won’t let me use the app because i don’t live in california.
Not able to get in 1/5
The app won’t accept my sign on and when I ask for a password refresher it doesn’t send it to me there is no way to delete or be contacted by someone
LOVE B&BW rewards but the app needs work 3/5
I admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in the app? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet.
Not surprising 1/5
Need to spend $75 to receive a reward, has coupons in it, tells you about the deals in store and that’s all
I am mad because this app isn’t set up for my area and I want my reward points for shopping, like come on. Of all places they pick LA to use it first. Really. LA? Why not Houston? That’s where Beyoncé is from. And we don’t want to disrespect queen 🐝, do we? What if all she wants is to set up an account so she can earn points for shopping at Bath and Bodyworks like the rest of us. 😤 I get they want to fix bugs and all, but it won’t even let me in to use the app. They could be making more money, but all they have done is make people upset because they can’t even get in to try it and see if it works for them. Sorry this is long, I just really want my reward points.
Las Vegas 2/5
Hoping this program hits Las Vegas soon. Seeing so many people use this on YouTube and i am dying to try it.
I have 3 stores and he tells me that he does not exist.
Fully functional app 5/5
For those people that are CRYING about not getting credit for their past purchases you guys need to calm down and relax! If you chose to buy their products, that's all on you and not them! This rewards program is only convenient for those who spend a lot of money on their products on a regular basis. Even then, with all that money that they're spending I'm sure a little $14 gift, that they receive every time they spend $100, doesn't really mean anything to them when they're spending that much to begin with! (It's just a little thank you from the company, THATS IT!) It's better late than never honestly. They could have easily made the app like any other regular app, without a rewards program, and maybe that way people wouldn't of been crying as much! And to be honest, it's not like you'll be receiving a Range Rover with all the credit that you'll be getting from buying my their products! LOL
Needs Work 2/5
By Muzic in SoCal
All the app is good for is scanning your “card” and seeing if you earned a “reward”. Doesn’t show your purchase history nor provides you any useful info. Rewards program over all us so so, if you accidentally forget to show your card the only option you have to get credit for your purchase is to return everything and repurchase. BBW needs to do market research on other rewards programs and apps...
This app is useless it won’t even let me start because it’s not available in my area. This is BS. So if your in a major city you can get rewards but if not oh well. This is not fair at all. What about us living where minimum wage is $7 still who needs the savings???? Oh well forget them the should have been born in Chicago. So to the reviewer who complained about past purchases rewards at least you get one. They don’t even send coupons every time I order online which should be mandatory to increase sales. Sad and annoyed that I wasted data to download an app that’s only useful to some people but not all.
Can't get it to work 1/5
Downloaded the app, created a password. Every time I try to get in it won't acknowledge my password. When I use 'forgot password' it says I should have an email, which never comes.
What a joke 1/5
This app is ridiculous. It never works inside the store and the cashiers always tell me I can add my barcode later. You can not. I have been all over this app trying to add my barcodes. Don’t waste your time with this app. Might be better if you allowed my customers to input a phone number at the register line every other store in America. I just deleted it because it’s just a waste of time.
The Best thing from B&BW ever! 5/5
I just love my app! I’ve earned a total of 15 rewards. It is simple to use.
I’ve been shopping in your stores since 1999 and it all started with a friend bringing me a hand soap as a hostess gift.
My entire house is fragranced by candles, room sprays, wax tarts and especially wallflowers in every room.
Whether I am gifting Signature Fragrances or Aromatherapy I can always find a fragrance that makes the perfect gift.
This app is amazing. I know get rewarded for my shopping. Thank you Bath & Body Works!
Adding Receipts 4/5
By Forgot to ask them
The app works great, however, it would be very nice if there was a function where we could enter the receipts ourselves into the app. Sometimes the people checking me out forget to ask for my code so I am unable to get points.
Missing and Duplicate Rewards 2/5
This is a great idea. However, the gives duplicate rewards that I have already redeemed. Also, I have not received my rewards for the last Five purchases I’ve made that equaled out to 75$ plus on each purchase except 1. They said they are working on this, but I feel like they should be able to issue out missing awards through email when the tracker is not working.
What’s with the locations? 1/5
By Wee wildly winkie
No other retailer with rewards has a location limited rewards system. That in and of itself makes zero sense except to exclude your customers. Review and revise these things before finalizing them..
By Hope Aguirre
It says it’s only available in LA and Chicago areas. Why have an app if you’re only available in 2 out of 50 states? Maybe mention that before I waste my time downloading the app and not being able to use it.
Not Available 1/5
The app is so limited (only for Los Angeles and Chicago areas)
Awful! Waist of time doesn’t work! 1/5
By Trusted Blogger
I used ap after being educated about it in the store while shopping. I order most of my Bath & Body products online. Ap worked first few uses and then I started experiencing issues with my reward dollars accurately reflecting my actual purchases (I wasn’t getting credit for every purchase). I reached out to Bath & Body customer service via email and support was AWFUL. I have tons of back and forth emails from customer support asking for info which is clearly stated in previous email communications. This ap could have been a wonderful tool - instead I’m so frustrated I’m going to look for another place to purchase my candles.
Not in my city 1/5
I can't use this app because it not up in my city......yet we have a bed bath and beyond. You need to make this open to all store city locations before launching the app.
I would like to know when the app will be available for the new york area and new jersey. Thank you.
By Ashley Shumway
The app should have way to scan my receipts so when I forget to have them scan my reward card or the app won’t load in the store I can still get the points!
Make a receipt scanner.. 5/5
It would be nice if we can scan our receipts just Incase we forgot to show the cashier our app or our reward card. Just so we can get our rewards points.
I am from Kuwait 1/5
I can not use this program in Kuwait why