Bath and body 5/5
By lita69832
I love the strawberry poundcake sent it is by far my favorite one I have like three sets I wish it came and shampoo and conditioner and deodorant because I would use it for everything
Don’t do the update 1/5
By Displacedcanadian
Now I can’t see anything anymore as my area is not included in the new promotion. I’ll go to amazon.
Stores specifics 5/5
By u~steep
The WiFi for app and emails is horrible
Selection is limited
Staff helpful
Reward program 3/5
By 3wickfan
Wish the reward program would list orders/purchases and the amount of points from them
Used to like it......NOW I HATE IT!!!! 1/5
By Bre3454
I used to love this app....WHEN I COULD USE IT! now it’s been updated and your iPhone needs to have IOS 13 to use the app AT ALL, it won’t even let me use the older version. I shouldn’t have to get a new iPhone all the time just to be able to use apps, they should be available on ALL VERSIONS OF THE IPHONE. I have a 6 plus, which isn’t even super old!
Update not working! 1/5
By love BBW but hate the new app
For some people, their phone or ipad version is not compatible with this update, rendering the old app not usable!!!!!!
Fix plz 2/5
By @yessir._yvonne._ on tiktok
It won’t let me log in and I have to use the website because it says the services aren’t available in my area or around my zip code
Even though there’s a store in Allen park
Surprised 1/5
By Maria96_
Just by reading the comments I can tell they haven’t taken the reviews into consideration. I’m having the same issue, it won’t let me join because it’s not available in my area. It’s a shame tbh .. I wanted to take advantage and open an act so I can order for some items for a mother days gift I have in mind. Love their stuff, but I just wish the app would work for everyone.
Bad App! 1/5
By CandiB1969
I put in all my info and agreed to the terms and conditions and it says “sorry, our services aren’t available in your area yet”. The zip code I used is in a major metropolitan area! What do you mean it’s not available??
I can’t log in on the app 1/5
By Nikia80
I had to delete the app from my phone. I only use the website to place orders because the app keeps asking me to sign in. I sign in over and over again and can’t access the products. Nice thought but a bad app for my iPhone XS Max.
The most irritating store to walk into 1/5
By Belle7771
They won’t leave you alone I walked in with a free coupon I have the vs credit card you can use it here also I didn’t buy anything won’t let you relax and smell things and look around you basically have a security guard following you non stop asking what smell do you like have you shop here before and so on I left without buying anything off course and really irritated
Service 5/5
By jasmine5o
I want to say that we all know how stressful this pandemic has been to all of us, but it is just magical to be able to come to BBW. The smell of the store and excellent customer service brings happiness to my life.
How Long Does It To Make Available Everywhere??! 1/5
By LovelyLady646
It's been way too long. If you have stores and receive revenue in my area I should be able to use your app in my area.
Acknowledge all of your customers are none at all. You've had more than enough time to get it together.
well.. 1/5
By Berry.blue
I’m sure is this an amazing app, but i wouldn’t know. It won’t let me log into the app because “The Rewards Program isn’t available in your area yet.”. C’mon y’all, please make it available for everyone!!
Cant even get into the app? 1/5
By blcblt3
I can’t even view the B&BW store. When I sign in, I’ve gotten the same message I’ve always gotten for MONTHS that it’s not available for use yet
Doesn’t work in my area? 1/5
By brie.95
How come I can sign up for an account but then it says it’s not available in my area... so all I can do is check emails.. ordering from an app is easier than the website.
Thanks for shutting out PA/NJ/NY 1/5
By Beltonbelle864
I’m in eastern Pennsylvania, and I’m here trying to figure out why no northeastern states were in your target area for this app? Like, NYC? I literally bought 4 candles from you this morning, I download your app and to see that I’m not in your “target” area, is really disheartening, and judging by the other comments, this has been going on for some time.
Umm 1/5
By L0v3mYdUcKs1
I can't even use the app and now I can't even remove it off my phone!
Customer service 2/5
By evels52
I am giving 2 stars only because I like Bath & Body’s variety of scents. I spend over $100 every month but you wouldn’t know because my points/rewards never reflect online app or in store. You have to email customer service time and time again and still no solution or updated points. In store associates can not help with this either, they usually refer you back to emailing customers service.
Love this place 5/5
By Jayleen202
Love this app
ONLY ABLE TO USE REWARDS IN CERTAIN STATES! 1/5
By Q. Jenn
Extremely upset that I spent hundreds of dollars in the store in Alabama to be told when I got to the register, that I can’t use my rewards in my entire state! What’s the point of offering a rewards program app if everyone can’t use it!
BEWARE THAT YOU CAN ONLY USE THE IN APP REWARDS IN STORE IN THE FOLLOWING STATES (ALSO ONLY AVAILABLE IN CERTAIN ZIP CODES IN THOSE STATES!)
California
Georgia
Illinois
Indiana
Missouri
North Carolina
Ohio
South Carolina
Virginia
Don’t download this app if you want to use your rewards from the app in the store! It’s useless unless you’re in the zip codes specified on the site.
Great service 5/5
By LeslieCluvshorsejumping
Love the smells.
Love it/hate it 4/5
By 1PAL
I wish very much that you would leave your products that are SO GOOD without messing with them constantly!!!
Beautiful 5/5
By Bremyshely
Mi lugar favorito 🥰
Confused! 5/5
By first lady Marie
Ok so the sign on the products I bought said buy 3 get two free, I bought 2 of the thousand wishes body wash and 1 of the thousand wishes lotion in the bottle so I didn’t get my 2 free products which is why I bought three but if I had known they were not going to give me my 2 free products I wouldn’t have bought what I did and my items were over 100.00s!!!
Customer Service 5/5
By LTaylor76
I love how they handle Customers Concerns. My Customer Service Rep!!
Hearts & sunshine 5/5
By mintfortheruse
Y’all is the real MVP
App? 1/5
By just staryed using, great app!
This app doesn’t even work in my area what the heck I have never even heard of that being possible smh
No savings at all 1/5
By Smithsailing
Just spent well over a hundred bucks and only got 20 point would Need to spend over 600 dollars to get a free 10 buck candle not worth the hassle
Terra Vista Store Ranch Cucamonga 5/5
By gishehjjg
I loved shopping at this location staff are very welcoming , very pleasant.
Natalie at Bath & Body Works in Woodgrove Festival 1001 N. 75th St. Woodridge, IL 60517 5/5
By Little Em!
Natalie was fantastic! She took time to straighten out my account with the home office. She was patient, pleasant, kind & gracious & outgoing. My visit to the store was the BEST ever! I always enjoy coming to the store. Sr. Emilie Marie Lesniak
Um why can’t I access the app 1/5
By msmekajay
I go to the app and I have to enter in my email name password and all that then it tells me it’s not in our area??? Ok but I still can’t use the app? It kicks me out again to start over entering my info again
Perfect 5/5
By AlexanQuiroamen
Love this app more because i shop a lot here. Finding great deals and stuff i need is also why i love this. Shipping is always packaged safe and nothing is ever missing.
terrible interface 1/5
By fukapljajaja
when you download the app you dont get the option to use it unless there is a rewards program in your area and it forces you to resub your email even if you are already a member. they should really expand this app to have the option to use without and work for all members it is much easier to manage shopping on an app even if i cant get rewards. i expected better from this brand.
I love B&BW but the app... 1/5
By KayyKayyLynn
I love bath and body works but every time I try to sign in, it makes me do the birthday profile. After I do it, it says it’s not available for me and takes me back to the beginning. So I’ll just use the website instead.
Hand soap 4/5
By normir
Hand soap is way too expensive
App doesn’t work 1/5
By cindyluu
I tried logging in three times. It just repeatedly asks me to sign in so I can join their reward program and then it tells me there is not one in my area. Then it starts the ridiculousness all over again. So I never can even get into the app. What a waste of time.
I can’t deal with this app! 1/5
By dn&dna
It never lets me to the pick up at store!!
No working 1/5
By lissyD19
I downloaded the app because I wanted to place my first order however once I tried to enter my email it doesn’t allow me . It says : ups something went wrong, I also tried with a different email and still no working .. I expected to get a great experience but it was not ..
What do you mean “not eligible”? 1/5
By NinjaFlunky
I’ve always loved going into Bath and Body Works and smelling all the different candles and lotions. But the app.....complete waste of space on your phone. Every time I try to open the app I get a message saying I’m “not eligible to join”. I’m sorry? I’m not one to leave a comment like this, but this is ridiculous. The app should be available to ALL customers, not the ones who are eligible. I’m sorry to say, but I feel unwanted as a customer.
Won't let you view unless you sign up for an account 1/5
By tonyayy09
I can't be registering and creating an account just to be to view the catalog. No thanks!
Great 5/5
By vghzo
Great products
Love this 5/5
By happnosentoes
Always great value every time I go to the register its always a lower price the savings are great for an unmatchable product 💗💗
Bath & Bodyworks 5/5
By DOLPHINLOVER🐬🌊
OMG IM ABSOLUTELY IN LOVE LOVE LOVE WITH EVERYTHING IN YALL STORE YALL ARE THE EBST I WOULD NOT GO ANYWHERE ELSE THANK YOU SO MUCH BATH & BODYWORKS 💖
LOVE BABW 5/5
By Narwhal_ Koala
Look I am obsessed with skincare and personal smells. I love the shower gel. And the fragrances The body lotions are the bomb. Com. I am all about smelling nice so bath and body works is my go-to
The best smell on earth 5/5
By ok rob
Love this place
Oh no 1/5
By druciderrrr
Why can’t I access this app 😢😢
Sad 1/5
By BirthdayGiftDone
I am with rainydayz25 and many others. I can’t get this app in my area. I love Bath & Body Works, but am frustrated with this app. It’s really too bad ☹️☹️☹️☹️
App worthless 2/5
By paulgeorge1949
I love the products but I don’t find that the app does me much good on anything. When I usually buy, I buy a large quantity so by the time I need to buy again it is a long time and the rewards points have disappeared and they are useless. Also it is just easier to call up on the phone and order. The reps are friendly will usually give you a discount where I cannot find it on your app
