Would not allow me to pick up my order 2/5
By mimi111970
Would not allow me to pick up my order.
Love the new way to get rewards. 5/5
By CrueDawg
This page is so easy to read and beautiful to look at. Love it!
App needs work 1/5
By Jamin 75
The app will not let me set my favorite store. It just keep changing my zip code. So I can’t order and pick up in the store
Can’t Log In 1/5
By Kyleigh Chérie
I was excited for the launch of the app. I already had an account and I can log in just fine on the internet but the app never lets me log in. I even tried changing my password 3 different times throughout a 3 month span and this app STILL won’t let me log in.
Sale 5/5
By water niphm
To whom it may concern,
I enjoy the text sales I get to me cell phone. I have enjoyed my purchases from B&BW. My hubby enjoys them as well. Our home smells amazing when I burn the candles. The only candle I have purchased and haven’t been fond of is the Champagne Toast.
One of the newest scents of body sprays and lotion I really enjoy is Midnight Amber glow. Thank u for the coupon for down loading the B&BW app to my phone.
Sheena Riggen
Password problems 1/5
By BigAnt14
App does not recognize my password. I reset it and it will still give me an error. So frustrating and I am getting robbed of my points.
Review 1/5
By Suzi Bren
Not happy with the new system. You notify deal to late in day to be able to take advantage of the deal. Not everyone shops on line.
Love bath n body 5/5
By kitten01241963
Love love love
Easy to use! 5/5
By LeesaZ
So easy to use both online and in the stores!
Disappointing App 3/5
By Fiona'sNonnie
I love your products and usually shop in your stores. However I recently downloaded your app and decided to try a store pickup. I purchased 7 candles and 2 bath products. The two bath products qualified me for a free product but the app wouldn’t allow me to add another product. So, no freebie for me. I love shopping online so this is a big disappointment.
Review 5/5
By neeeceeeyyyy
I love these candles! They smell awesome and last a while!
Best Body Cream 5/5
By Ella Bella & Lambie
I like all the sales❗️
They have the BEST BODY CREAM❗️
You need to try all the fragrances❗️
App is not good 2/5
By borr22
It constantly has issues and it’s so frustrating. Sometimes my rewards or card will load but other times not. I went to place an order through the app. Spent over 30 mins choosing items, putting in my info and went to place order and it completely kicked me out and deleted my entire cart. I am thinking about deleting the app. So far I have not been impressed at all!
App not a good App 2/5
By yggjyfkn
This app is horrible
Constantly having to log in with every window I try to go to. If I want to lock at my account I have to log in and i lose what’s in my basket. Then I can never see my rewards or b & b rewards #. When I try to use at bath and body it never shows my free items and discounts. Make an app that works
Battery Drain 1/5
By Remalema0122
The app functioned fine, but I found my iPhone and Apple Watch battery draining ridiculously fast. Uninstalled the app and both battery lives are much better.
Love the app! 5/5
By Hodo31
!!
Love it! 5/5
By LaDiva_809
Super quick and easy to use and my items always come on time! I love Bath & Body works!
Amazing candles 5/5
By manley b
I went to BBW to pick up a bday gift.
I saw the candles on display and found a couple and bought them. When I got home I lit the candle. The amazing scent (leaves) smelled through my home.
The next day I ordered 5 more candles!
I love it 5/5
By jaceali
I can not stay out this store!!! My home smells so pretty with my wall plugins and my candles. I love the app because it keeps me up to date with my rewards and my purchases.
B&B on silver lake in Fenton 5/5
By Downtown "TT" Brown
I always have the best experience in this store. Everyone is so helpful and kind. We LOVE the staff there. If you go ask for Francine or Linda 💜💜💜
Love the app 5/5
By Cat508
The app is easy to use and allowing the push notifications tells me when the 3 wick candles are on sale!
Nice, but could be better 3/5
By NaePR
It’s not far if you’re shopping online you can only add one code also, shipping is getting really expensive and makes me no longer want to keep shopping. I love BBW, but in these times, you have to do something that will make more customers come to you.
Billing. Rewards 1/5
By Belleh Washington
I didn’t receive my reward of 20% off my entire order one minute my total was 88 dollars next minute it’s 106 dollars
Password! 1/5
By wtfjenn21
Every time I go to my app I have to re login ! Then I bit the password word in that is saved in my phone and it doesn’t work! This has always happened to me . I always get locked out. Do not get locked out I have to always create a new password. Please fix
Change the rewards! 3/5
By Ashley.Halloween
I do love that they finally came out with an app with rewards, however, I wish the $16.95 reward went towards ANY purchase. When the 3 wick candles are on sale at $16.95, this would be perfect! I don’t always buy mists…and the body wash would be a waste of a coupon because it’s too low of a price. Using the reward on a single wick candle is great, but you can get the 3 wick for that same price on sale!
Card payment 1/5
By Tricia Dalton
Everytime I attempt to pay with my card I received an error message for the past 2 years.
Coupons 4/5
By AJLotus8
I wish I could use my free gift along with other coupons so I didn’t have to pay double shipping.
Fall 5/5
By Terah Jackson
Excited!
Addicted To This New App! ❤️ 5/5
By aClrl
Absolutely LOVE this new app! Super cool to be getting points for items I was going to purchase anyway to the end game of getting a free $16.50 item each time I hit that 1,000 points. They have no cap on how many times you can get your free $16.50 item when you bank 1,000 points/$100, which is so easy to do when you shop at a store that is your happy place.
The app also loads all of the coupons that normally come in the snail-mail or via email straight to your app wallet. No more - “
[email protected], I forgot my coupons!”. They just appear in your app wallet so it becomes addicting to check to see if I have any new coupons. Makes it easier on my budget and allows me to purchase more for myself or for someone else. EVERYONE loves BBW for special occasions.
Just such a great addition to an already amazing company with even more amazing products. Bath & Body Works never seizes to amaze me with their problem solving, discounts, and making the customer feel in control and always leave happy!
Thanks BBW! ❤️ the new app!
Points 1/5
By TiffyKatt84
I never get my points when I make an in store purchase.
Excelente 5/5
By Ani Torrealba
Todo muy delicioso
Glitch in App 2/5
By ghdhdbbf
I’ve downloaded the app twice but it won’t let me check out. I have 23 items in my cart right now and when I try to check out, I get an error message. It’s frustrating.
Codes 4/5
By Brewuhr
Love the sales but I really wish you could stack codes just like you do in the store especially if you are picking the items up in store.
Coupons 1/5
By ydomii
I hate that we can’t use the coupons we get mailed to our home. A lot of us don’t have time to go in store to be able to use them. I really hope this changes
Still can’t log in 1/5
By Jce522291
Have tried to log into this app multiple times and it still gives me the “oops something went wrong” message. Also have signed up for the rewards program only to not have it appear anywhere in my online dashboard. Online chat with BBW says it shows my reward status on their end…let’s get this fixed!
Best customer service 5/5
By Nickname1234x2
It seems like any bath & body works I go to, they treat me so well. I usually always know what to get or why I’m going but it’s nice knowing I can rely on the employees there to help with any questions I have!
Terrible! 1/5
By pumpkinspice99999988
I have downloaded and deleted this app at least 30 times. I have tried to reset my password as well. App doesn’t work at all.
Great, but……. 4/5
By D Whit
I think this is a great app, however, I’ve had an issue with choosing a store when my item is available. Is there a fix coming for this?
Please pack it carefully especially the wall freshener . 5/5
By shopfilipina
I received my order last time and the wall plugs were not closed properly and leaked all over the box and some of it were half empty.
Doesn’t Work 2/5
By Dsigota16
Can’t log in, just keeps saying oops. Must not be available in my area? I live in Arizona so I can’t imagine how it wouldn't be.
Love the fall scents 5/5
By mcritz078
Ty for the wonderful fall scents
I like!!! 5/5
By Didi!!! 🥰
👍🏽👍🏽👍🏽
Online orders 2/5
By sidneydenwudne
I have 2 stores near me and neither of them allow in store pickup?
Also, I feel like I should be able to apply a reward and a promotion coupon in one order.
I would have ordered more times as well as more on my orders if that was an option.
Sales associates 5/5
By Stevie Tyler
I always receive a friendly greeting throughout my visit in the store. Very cheerful staff!
Set store 3/5
By P. O customer
The only issue I have with app..unable to set favorite store in the app
Bath and Body App will not let me log in 1/5
By ydickerson1
I have reset my password and uninstalled and install the app. The app is not working. Can somebody please help me.
Raerae 2/5
By smith1225
I like that everything is one app but not all purchases show up therefore no reward points. Kind of “point” less am I right?
Connect website and App 3/5
By Majoguti
Need to connect Website to App, I started shopping based on an email that I received when I was ready to check out I could not find a way to login and get my loyalty points, so I had to log into the app and do the order all over again which was a really big waste of time
Deceiving 1/5
By hsnlostacustomer
Why show products are available until they are in the cart then suddenly unavailable??
