Not available in my area???? 1/5
I signed up to use the app but it says it’s not available in my area. What???!!! I’m looking at a brick and mortar store right now…but I can’t use the app? Makes no sense.
Please Fix Broken App!! 1/5
I cannot access the application. I immediately receive the join the rewards program prompt and when it indiacatsa it’s not available I’m my area it doesn’t allow me to continue to login, it just stops there. Please fix so that I can use the app to track my order without having to go online through the browser. Please consider making a separate app for your reward program if you can’t get them to work collaboratively for current customers who don’t have access to the rewards program based on their location. That’s discrimination to create an application that only caters to a certain demographic.
App doesn’t work 1/5
The app keeps saying Oops we ran into a problem when I try to log in!!!
App is terrible 1/5
Received an email stating I could use their app in my area and when I went to sign up on the app it tells me I’m not in an area where I can use it! Thanks for having your crap together BBW!
Order questions 2/5
Site Not very user friendly or helpful in determining if order has shipped or where it is in transit.
The App 1/5
I tried several times to order on line and it would no upload. It’s just terrible.
Me encanta el producto de esta tienda 5/5
Me encanto la especial compra 3 y te regalan tres
Bath and Body works loyalty rewards 1/5
I have tried for two days now to use my rewards and finally put them in by hand and it would not take either one of my rewards I am very disgusted with why do you even offer rewards programs if someone can’t use them online I have become handicap and cannot go into the store so I do everything online now I am very disgusted with this online shopping
Unable to use 1/5
Unless you have a good enough zip code you can’t even use the app to shop the store online. This app is so trash. ZERO STARS
Won't load my cart 1/5
Just keeps loading but nothing. Its not my connection or my phone. I tried redownloading too and that didn't do anything.
FRUSTRATION !!!! 2/5
Trying to get a few deals on some candela and all you get are messages, “Some of your items are out of order.”
By do uurf
Disappointed you can’t use more than one promotion online. Also disappointed in the creamy Luxe soaps available. Once these are no longer available I will no longer be a customer. The gel and foaming soaps are not good.
3 Wick candles 5/5
I love the scents of the candles. Only problem is online shopping runs out quickly with my favorite scents
It won’t let me log in and I’ve been trying to and waiting for 2 months I already have a account. -_-
Can’t use app if lotalty program is not in your area!! 2/5
I really don’t understand why you still can’t use the app to shop even if the loyalty program is not in your area. Thats very disappointing. We have a store in my city, where I shop at but sometimes people prefer to shop from the convenience of an app instead of always going to the website, which is why this makes no sense to me.
The BEST 5/5
The BEST candles hands down!
I downloaded the app last night. I did not do it for rewards or any other reason than just to shop. It won’t allow me to. First, it did tell me that I was “in line” to shop, and they would send me an email when it was my turn. It was bed time for me, so I did not get back to it. I tried again this morning, to no avail. It tells me it is not available in my area, that it is testing. I am frustrated. I do all my shopping online. Not one other company has ever told me I have to wait “in line” to shop online.
App and site issues oh my 1/5
The title says it all now even the text is invisible. So disappointed. I spend way too much on this site!
Could be better 3/5
Love the products but the app could be better. I dislike that when you are making changes to your cart you need delete individually. Takes a lot of time to load/reload. Then when you add or subtract you need to press update bag.
Shipping on orders over $50 are free in almost all retailers 3/5
Hard to navigate and use coupons. Shipping on $50 or more should be free
Love the scents 5/5
By deb bier
I really like to give these for Christmas every year because they’re very good value a good smelling candle or sent or lotions or foam soap I like them all. Love the new men’s fragrances
Amazing Change 5/5
I love how Bath and Body Works has had more sales now even before the holiday season they seemed to have sales more often and I love that. This has become my favorite store!!!
Awful app 1/5
By carnival cruise lover
This app needs help it does not work. How can you expect customers to order on the app when it has so many flaws. I can put items in my cart but can’t get to my cart to check out.
My Favorite Store 5/5
By Ty Jewel
I love all the things that smell very nice and yummy! B&BW is my dreamland!
Just perfect 5/5
I love your products!!!
By Pure Romance by Zubena
I placed an order on Friday (11/26/2021) online, everything store wide was “Buy 3 get 3 Free”, I had eighteen (18) items in my cart, which nine (9) out of the eighteen (18) were free, I processed my payment through PayPal, and the amount was $183.38 when I authorized the payment. Well, after authorizing the payment it went back to my cart, there was a notification there stating “An item in my cart was no longer available”, which was one (1) bottle of Strawberry Cupcake Body Lotion, I was promoted to update my cart, I attempted to add another one (1) wick Strawberry Cupcake Candle, before updating my cart, I was not able to make any changes to add another item, my items went from eighteen (18) items to seventeen (17) items when I updated my cart, not one of the items in my cart was free, and my purchase price immediately went from $183.38 to $213.03! There was a Store Wide Sale “Buy 3 Get 3 Free, I should have at least gotten six (6) items out of the seventeen (17) free, but I DID NOT!! I am a LOYAL CUSTOMER with Bath & Body Works (In stores & Online), and I have never experienced anything like this before!!! It is more to this story, but revisiting it right now has my blood boiling. I pray this experience did not happen to anyone else who placed their order online during the sale on Friday (11/26/2021)…
Great service, great products and the best deals! 5/5
I cannot say enough good things about B&BW! I have never ever had a bad experience.
Online candle sales 4/5
Beats standing in the cold forever but would be nicer to be able to log in and then be placed in line!
Annual candle sale 2/5
By annual candle
Decided to bite the bullet and pay shipping ( which is nonsense) instead of facing the crowded store, standing holding candles to checkout & haul to vehicle. Kicked off queue twice, 2 items out of stock prior to order submitted. Took 45 minutes from beginning of advance sale. Happy It is done!
I love the candles my absolute favorite
Yes I waited in line but we’ll worth it. The website was easy to use and worked great. I have no complaints.
I love all your products from lotions to candles to hand soaps. Can’t go wrong with any thing from Bath and Body Works
I am not able to sign into this app. Says not available in my area 🥲I shop on line all the time but not a the app can you fix this
Never worked for me 😡
Bad app 1/5
Does not work
Satisfied customer!!! 5/5
They are a great way to purchase gifts for any occasion and the website is easy to navigate and get on with other tasks!! Thanks so much for being a hassle free site!!
App is slower than… 1/5
By Im So ME
The website…which is quite slow itself.
I ❤️BBW 5/5
BBW has amazing scents. I've only tried a few but each smells fantastic!! My only wish is that BBW will continue to sell my favorites. Vanilla Bean Noel body butter and please bring back the mango body butter!!
By travels with lynn
I love the products and online shopping. I do not love that store pickup is not available on my orders. I do not love paying shipping.
Bath and body 5/5
Awesome place great discounts and beautiful items 😁
Always Incredible 5/5
I have been a loyal customer for 15 years. I have never been disappointed. Quick easy online shopping! Can’t wait for Candle Day
Can’t use it to shop like description says 1/5
Unless you are in their preferred customer area, you can’t use the app just to shop even though the app description says you can. Might try again when they think Arkansas residents are good enough
Trash app 1/5
The app is trash do not waste y’all time
No working 1/5
It won’t let me sign up just keeps taking me in circles entering the same email address 4 times already
Love it!! It’s an amazing app for this brand and customer service is the great and helpful staff!
Great products 5/5
Holiday scents are amazing - but they always have been!
The fairy tale fragrance is so great fresh and somehow reminding me of winter - great job
Love shimmer creams !!
Love it 5/5
App suggestions 3/5
Where can I send app suggestions if I don’t have a mail account set up? When I click on app feedback it says set up a mail account.