Overly Aggressive Data Collection 1/5
This app requires you to create an account and provide personal information before you can access the content. This includes signing up for their rewards program (including marketing emails). This type of information is typically collected after you access the app content and either choose to make a purchase or choose to create an account. I feel that they are being overly aggressive in collecting personal data without letting consumers access the content of the app and deciding whether or not they would like to share their information.
Authentication issue 2/5
When I placed my order using Apple Pay and my profile on BBW had my current email address, your “system” sent ALL my address and personal info to an email address that I have NOT used for years. Why? This app is BAD because BBW doesn’t care to verify WHERE you email order information. Jerks.
More error messages that usage, Great concept 3/5
This app will be great once it works! I spend more time trying to refresh and clicking “ok” on error messages that I do actually utilizing the apps features. Looking forward to the bug squashing that allows for more seamless and less interrupted use.
Not in testing area 3/5
I’m not in a testing area which is fine I will keep checking but why can’t I log into the app anyway so I can purchase things?
Can’t log in new account no support help. 1/5
By Kendalls mom
So I created a new account. Tried to log in right away and it says it wrong. I’m using Touch ID on my iPhone. Ask to reset password, never got an email. Come to app support and there is no category for that. It’s only links to common questions. You can’t even contact support. So here I am writing a one star review because you qualified me for the app but no way to log in. Ridiculous lack of support.
Can’t shop on the app 1/5
I downloaded the app and it was asking to sign up for rewards program so I did then it for it not available in my area when I tried to get again to get into the app it won’t let me surpass the signup page
Place order 1/5
For days I have been trying to place an order and it will not go through, very upsetting
Waste Of Time 1/5
By Shae B.
You can’t even get the rewards if you don’t live in the qualifying cities. It’s a waste of time and energy honestly. It’s been like this for YEARS. I keep coming back to the app to sign in and see if I qualify and NOTHING has changed. Get it together Bath & Body, you have loyal customers out here.
Doesn’t work at all anymore! 1/5
Mine is stuck in a loop of forcing me to sign up for a service that does not exist in my zip code. I cannot get to a shopping page at all.
Wouldn’t let me use a certain postal code 4/5
I tried every single postal code in that city and it wouldn’t let me do it so I had to use a different states postal code😡
No free shipping 1/5
With all your stores closing for a bit, you can at least offer free shipping. I have a reward expiring soon (was NEVER able to use in store, cause guess what, it’s not taking rewards). Why would I pay 10 bucks for shipping on a FREE item? Plus, I’d go in store to shop for free, instead of paying shipping. Now, we’re forced to go online, and what? Pay 10 bucks??
can’t use the app 1/5
i’m kinda disappointed. i get that people are saying that they start with a smaller group, and then expand, but it’s kinda unfair to all the people who can’t use the app, and they all can. don’t hate on people giving the app a bad review, because it’s been 2 years and there are still barely any states that can use the app. all the people writing reviews to hate on the people giving it one star already got their free item, and can ACTUALLY GET INTO THE APP!! it’s been 2 years with new york not available. how do you not have a big state like new york available? i know there’s rewards programs at the bath & body works near me, yet they don’t include it. there’s only a few states on there. anyone from new york can’t use the app. it’s just unfair that some people get to use it, and some people are not even allowed to get in it, because of their location. i’m not satisfied at all, i honestly don’t know when they’re gonna add more states, so i really don’t even wanna try and get it again. it’s been 2 years and they haven’t added any new states, cmon man.
By Long Lost Lion
I’m deleting the stupid app. I’d go in stores but because of the stupid virus I CANT. Why can’t I just use the app as a guest!!!!!!! It’s not even accepting my email. I don’t recommend this app.
App doesn’t work! 1/5
By V Tap
Removed app cuz it doesn’t load then reinstalled and now it won’t accept my email for login! Please fix this!
App don’t work 1/5
By Taz 07694
The app doesn’t work won’t take email won’t let you sign in
Not available in 2020? 1/5
Every other major retailer has had a mobile app for more than a decade. How is this app just now in testing and only in certain markets?
Your biz has been around 30 yrs. Get on it. 1/5
For growing populations of Americans, not owning or having access to a desktop computer is a reality. Your website isn’t really mobile friendly which is why we turn to apps for immersive shopping. If I can’t access it through an app, I go to a different vender. You lose business and money. I don’t care about rewards. I care about accessibility.
Zip Code Restricted 1/5
This app is restricted to certain zip codes. Please don’t waste your time.
Been trying to use this app. I keep getting request to sign up for rewards. When I do it says not available in my area. This is the worst app I’ve ever tried to use.
Enter my email and get error message. App is totally unusable!
It’s ok 3/5
I don’t think it’s the best app for me
Love their candles
Rewards.... roll out to Northern California!!!!!!!!!!!!!! 1/5
I wish that the rewards could be in the form of a B&B gift card / or credit.. so u can put towards anything you want to buy!
Connectivity in stores not good 3/5
By Wifi Customer
Hard to connect into store
Love u B&BW 🥰
Not available in my area 1/5
There are like 5 of these stores in my small city yet no rewards program available, lame!! Waste of a download
I live in the 7th most populated state and it’s not in my area?? Please make it in Ohio, in Cincinnati, and I’ll update my review.
Can’t use on line discount in stores in Arizona 1/5
Can’t believe you can’t use the thw discounts in the stores in Arizona
Not in Hawai’i 1/5
I was so excited to hear about the rewards program a coupons that Are offered on this app my mom mother who lives in California. I immediately downloaded the app and was excited to use it to find out it doesn’t work in Hawai’i !! Why is this ? And when will it be resolved??
Good for you Cate! 1/5
C U Next Tuesday wants to rub in everyone’s face how great the app is that she has and you can’t get. How long can testing take?? B&BW is way behind competitors with this crap.
Bath and Body Works 5/5
I absolutely LOVE this store/online ..... they get all my money 😂
Love my bath and body works 5/5
By peppermint gal
Great service and awesome products!!!💖
Love my Bath and Body Works 5/5
The ladies here are super nice and helpful! Lotions and sprays are wonderful! Thank you!
Im trying to try out your app but it continues to crash when i put in my email.
It doesn’t even allow you to use it 1/5
It doesn’t allow you to use the app because of your address? I don’t understand the point of this because if you order from the main website it’ll be delivered anyway. ????FIX IT????? It’s been like this for over a year & I keep trying it out anyway.
Love It but..... 5/5
Love the app and rewards, just wish it was available everywhere!!
This app isn’t testing in certain states anymore ! 5/5
By Lil' Henny
I’m really happy that I’m able to use the app to shop. Because a few years ago, it wasn’t available in my state. But, now I’m proud to say I can finally use it in the state of a Virginia!
Can’t use 2/5
By M. Rutt
Can we please get to use this in Tennessee?? I’ve been trying for a while now to use this app🥺
Easy to navigate 5/5
Super easy to navigate
Sus lociones son lo mejor mi favorita es Japanese blossom
Love this App! 5/5
By It's amazing 🙌
Always getting free stuff and coupons and I have all my order history and info right here on this app! Plus the online shopping is totally my thing!
Are you for real?! 1/5
How is it that this app has been around for years and there still only one blasted store in the whole state of missouri and it’s not even a major city like Joplin, Springfield, or St Louis! I mean really?! This is a joke!!
Always great 5/5
Love so many things about this store! My favorites are the house fragrance sprays and candles!
El personal es muy atento y amable y siempre están en la mejor disposición de ayudar al cliente.
I have to sign in twice for purchases to count towards points 2/5
Easy and convenient 5/5
By Dixie Frog
I don’t have to print email coupons any longer! This app is very user friendly.
Fullerton ca worst cashier on 3/4/20 @ est.3pm 1/5
The cashier was the worst customer service she was rude and had a mad face helping people and when she helped me she refused to redeem a reward that was sent from B&BW the reward literally said with any purchase she refused with a rude tone a I purchase stuff at their prior and never had that kind of experience never will return to bad
Bday Gift 3/5
By 00h Lala
I had a bday gift of $16 something n when I went to order my stuff to get the gift, they said I was being given a gift of up to $6. I wanted a beautiful day cream n the scrunchie thing to wash your body with n that wasn’t in there. I’ve been a customer for over 30 yrs n I get a gift of up to $6 value. Wow..
App does not work 1/5
Error message says “something went wrong” after clicking Submit on the sign up form. So you can’t sign up/log in and use the app at all.