Live in Charlotte, app doesn’t work 1/5
I live in Charlotte yet I can’t get this app to work. I’ve uninstalled and reinstalled several times! I’ve even tried different Charlotte zip codes but no luck. I’m also tired of sales associates telling me about the app. Don’t push something that doesn’t work. I live with in a 1/4 mile of a store. If I could give this a negative star I would
Change please 😫 1/5
Why have the app when it only lets you get the perks if your in a certain area. Just because I don’t live in a fancy area does not mean I can’t get perks like everyone else that does.
Not great 3/5
I live in an area where the rewards program is a available, however it does not work correctly, the rewards don’t show in your app so you never get the reward. Emailed customer service for over 2 weeks now, they say it will be fixed and has not. So rewards program is a 0 star. But the app is nice for coupons because they can just scan your app bar code and apply coupons that way. So for the coupons it is a 5 star.
Why isn't it expanding?? 1/5
I don't understand why this isn't expanding??? People shop at more Baths and Body Works in more than three places! I personally shop there at least once every two months and it's 100% not fair that the rewards program is only set up in three places with what likes no hope of expanding to other locations.
I’d give 0 stars 1/5
This app is awful. All I’m trying to see is what they have in store. However, if you’re not in their “zip code” you aren’t looking at their products on this app. You can enter your e-mail though, they’ll notify me if I’m no longer 45 minutes from the closest bath and body. 🙄
What a waste 1/5
This app is seriously a joke. If you don’t live in certain places (4) you can’t get the perks. Slow roll out for testing that has been over 2 years? How fair is that? I purchase in bulk every time I order for here or go to the store. GUESS WHAT? I won’t drop another dime on your products until you make it fair for everyone. You don’t even have a normal app for shopping. You’re upsetting your customers with this VIP members only nonsense. What this app has showed me, is your IT department is filled with idiots. The qualifications for the job must’ve been breathing. They shouldn’t test ran for a month or two max. Instead you all have dragged your feet and catered to a select few. How pathetic!!! Sad on your part really. Why keep advertising this mess on Facebook every day, all day. I’ve seen the perks in the sponsored ads you all buy into. It does no good if you all are not catering to all of your customers. I hope. That it hurts your profits to be honest. People can make or break a business. Your business motto here is unfair, disappointing, biased and to be honest a terrible way to do business. Get it together B&BW 😢
Add more places 1/5
I live in Florida and I love b&bw but why can’t you do more places this program has been out for a while and still you can only use it in certain places.
Not available 4/5
Please please bring to Pensacola FL
By kingpro8938 mom
Why is it that I cannot get on the Bath and Body Works site to place an order! This is ridiculous! Fine launch new money saving reward programs, I welcome them. But it is just plain old stupid to make it so customers can not place an order whenever they choose to.
Doesn’t make any sense 1/5
By Doesnt make any sense
How can you only use the app if your in a certain state. It’s not fair to the people who go here like once a week like myself an can’t even get any coupons but other people can because of the state they live in smh
Why does this app shutoff my Spotify music? 2/5
Uhm, why does this app shutoff my music every time I open it? Kind of a stupid bug.
Your programmers should be fired! Why is this app not up & running for all? A kid could have had this working by now!
Selection issues with app 🥵🥺 1/5
I downloaded the app with the understanding that I can use it with every purchase for points and coupons. Just realized that they’re testing the app in other states besides Atlanta 😪😦.
Other states 3/5
This has been going on for at least 2 years...why can’t other states be added....we shop at BBW too.
Waste of download 1/5
Very SURPRISED this app isn’t offered in my area. I live in the city of Dallas, TX... They shouldn’t advertise this app until ALL can enjoy it. Very disappointed. This App gets DELTED!!!
When I downloaded this app I was so excited to be able to get rewards for the store in my town, but only to find out that it’s not even available in my town !!! Disappointing.
VERY DISAPPOINTED 1/5
HOW LONG DOES IT TAKE TO TEST AN APP???? IT HAS BEEN OVER ONE YEAR ALREADY AND STILL NOT AVAILABLE IN MY LOCATION???? WHAT IS WRONG WITH YOU PEOPLE?!!?
I’m confused. 1/5
Why are only certain places able to use the rewards app? I’m not able to access anything and it makes me very disappointed because I love the products here and go to the store almost every week.
Rewards program 2/5
Why can’t I join the rewards program. I do most of my shopping online at bath and body works and I would like to get points for that.
I can’t open the app and don’t let me used too just for my zip code in New York 🤷♀️💔👎
Only select regions 2/5
Its not for everyone.. it’s only selected areas/ regions... why?? That’s just absurd
No problems 5/5
Nicely done. Well organized and very easy to navigate.
I can’t even get on it 1/5
I downloaded the app and it wants me to put my zip code in. Then it says something went wrong. Dismiss and retry. Over and over. Pitiful app.
Have been waiting forever to come to my area.. 1/5
Don’t advertise rewards until all states or cities can participate. Waste of valuable time!
Download then deleted 1/5
This app is a farce, not available in certain areas. I almost want to fake a zip code to make it work.
Can’t even use it 1/5
It says it’s not available in my area and then it just closes the app it won’t even let me look at there products
Not available 1/5
Why have this app and such if you are not going to do it nationwide?
You can’t shop! 1/5
I love bath and body works very much am I would love to shop from my home but I won’t let me! I am not sure it ther is an other app where you can shop or this app doesn’t work for me but I would love if I could shop because I live an haft an hour away for a store.
(Sorry if I spelled things wrong sense I was little I had a hard time spell)
Come on 1/5
By M3TAL MILITI4
This app has been around for how long now and still not set up in many states? Not sure if you can buy products on this app or not because it won’t let me use it since it’s not in my state yet. Greattttttt.
Not working 5/5
By Spoiled chick
Purchase didn’t go to my app/rewards
okay I have tried every bath and body works that are near me and it still would say something about “sorry this program is not yet available in your area” I have tried 7 different kinds of bath and body works y wont this work someone help me💀😰
Won’t work in my area 1/5
By iTunes for my i-pod
It would be useful if it works in my area
Not a functional app 1/5
Can’t shop in this app or save items on your wishlist, if you click on the item it opens your browser and loads the full website and makes you sign in again. Not even sure the point of the app then? Very dump lol needs a ton of improvement
Why not everywhere? 1/5
It would be cool if I could actually use the app in my area. I would shopping a lot more if I could! This seems like it has a lot that still needs worked out.
More location options 1/5
I understand it’s testing. But I live in a town where a bath and body works will never be. The closest one to me is 45 mins away. When putting in location on the app it specifically does that area. Bath and body works needs to have an option to “use the closest one” or whatever. The menu won’t even come up. Not happy will be deleting app
why does this app work only in some areas? makes absolutely NO sense to me. to those complaining about why me and others are complaining about, it course you’re going to love the app because it WORKS for YOU. if it didn’t, you’d be complaining too. 🙄
Why certain places though? 5/5
People complaining about others complaining and my state doesn’t even have this program. Why isn’t this particular program not getting on that. It’s been, what? 2 years since this has been launched and these cities are still the only ones that can get and use rewards? Everyone wants in on the program not only three places. I would love collecting points from this store. As for others that are complaint about the way the rewards system works, it’s like any other rewards. I don’t think you necessarily have to spend hundreds at a time to get to a certain amount of points, you collect them every time you got to BBW or order from them. I’m not sure what more are you expecting out of them. I heard that some people can get a free candle no thanks to this program. So the next time you complain about any and everything, just think that not everyone has this problem in their state/city and missing out on a lot. I have my online account from this place and converted to the rewards program just in case if it makes it to my city which the looks of it, is gonna take a while.
Doesn’t work in my area 33071- Coral Springs florida. I was wanting to order stuff through the app instead of bringing out the laptop.
Can’t use the app 1/5
Where’s the regular B&BW app that’s available for anyone no matter the location?
Why in the heck would you launch a loyalty app that only works in select markets? That’s idiotic. Don’t launch until you’re 100% buttoned up ready. What is this amateur hour? Embarrassing 🙄
Madison Wisconsin customer who wants the app. 1/5
By Badger/Packer fan
How long do we have to wait. It has been over a year and the app still does not work for those of us who shop in Madison Wisconsin. Select the city already. 🙁🙁🙁🙁🙁
Useless. I’ve typed in many zip codes and says sorry we’ll let you know when it’s in your area. You would think that you would be able to download the app and actually order.
This App is stupid cant connect unless your zip codes is available for discount. Don’t download app just go to website.
App not working 1/5
By Soaking up he sun
I downloaded the app and put in my zip code and it will not work. I tried other zip codes and it still gives me a “Sorry something went wrong, try again” message. I’ve tried several times still same message. I deleted the app and re downloaded it and still the same message.
Not sure what happened, it use to work for me.
By Nyah Anderson
I wanted to shop on the mobile app to have it be easy access to me, but I put in my zip code and it is saying that there is not one in my area. Last time I checked we do indeed have one where I live! I am very sad, because I wanted to have this app be a great improvement but it just simply isn’t:(
It’s 2019 how can such a popular store not have a fully functioning app that works nationwide!?
Needs to be made available to everyone everywhere!! 1/5
By Lacey Lynch 0620
If I could give this no stars I would. It’s been a month since I have downloaded the app hoping that I could start getting the rewards but when it asks for your zip code it says the rewards program is not set up near me I have tried other zip codes near me and I always get the same thing. I don’t know why I keep getting that. Don’t get me wrong I love their products and I am a frequent shopper with Bath and Body Works but if they are going to make an app and a rewards program they should either tell you that certain areas don’t have the program set up yet or they should have the rewards program set up for all to use as soon as the app gets downloaded customers are able to use it. I’m right now not satisfied at all. Because upon reading all of the other reviews everyone for the most part seems happy with the program and the app but for those who have to wait to use the app and program isn’t fair. All we want to do is use the app and earn rewards. I hope they can fix this issue soon so I can start my own reward.
DO NOT GET THIS APP! 1/5
By Jeffly Chicow
It’s such a scam! I spent more than $100 a while ago there and it didn’t even come through to the app so I can’t get a free gift I emailed them and they didn’t help at all and I already threw away the receipt because I thought a good business like bath and body works would know how to run an app that works! Well I guess I was wrong!