Shipping 3/5
By Snapfish is where i may go
Would of liked free shipping
My Favorites Tab 3/5
By Fuschialove2
Like the app and it has been useful until it’s time for me to do my shopping and my ENTIRE favorites list is unavailable within the app only. It’s available online but not the app. Makes no sense. I continue to receive an error basically telling me to try again. Someone please fix this because it’s very annoying!!!!
Not user friendly!! 1/5
By Pamelafnelson
Th
Oops! Something went wrong 1/5
By LittleLionAni
I’ve been trying to log into my account for a month now and reset my password 2 times just to keep getting the same error message. I live in a participating area, I can sign in online, I can get rewards, but I can’t sign in on the app no matter what I try, including deleting the app numerous times. So frustrating
Best deals ever 5/5
By IllinoisSUX
Love when the wallflowers go on sale!
Can’t even shop product 1/5
By nicknamelssthan30characters
so… because their rewards program isn’t available in my area yet (what?) i’m unable to do *anything* on the app? i can’t get past the sign up screen. you’re telling me i can’t access your app to shop product? look for store locations? submit a complaint? i have to go to the mobile site?? again, what? is it 2007?
No access 1/5
By Lauvaz90
Its been a couple of years now and I’ve lived in two different locations since then and still have no access to this app because it isn’t available in my area. Unbelievable, how much longer?! Will not be shopping here.
Order returned 1/5
By 4boys+1girl
I placed an order, it was returned without being delivered (not a company problem) placed a second order. Also returned without being delivered.
Why do I always have to pay to ship?? 1/5
By hazy's baby
Whenever I make a sale with Bath and body I always spend well over at $100 why do I not get free shipping??
Unavailable in AZ 1/5
By PikaGelly
Welp, it seems I still can’t get it here in AZ, which is lowkey ridiculous as it’s been at a least a year since I checked. Trial, yep.
I think there should be a specific list of comments with customers specifying what region/state they’re from that can’t gain access. If there’s a means of feedback on here, I’d do that, as giving this a one star when I haven’t even used it yet is s lil unfair.
But seriously tho. The “trial” shouldn’t be this long.
LOVE B&BW 5/5
By Raleigh Gurl
I love to be able to buy online and pick up in the store. Sometimes I shop late at night after the store closes, so this allows me to shop when it’s convenient for me.
Love the fragrances…it’s a win for me; however I wish that once you reach a certain amount in your cart shipping should be free, that’s my only hang up.
ACCEPT ME 1/5
By lakayjsbd
I have tried to sign up I need to and it’s not letting me it’s saying email sent but I don’t have a email I mean do you really need that? I just want to buy some lotion but I can’t I still haven’t got a email two hours later… so hurry up and “accept” me because I NEED lotion
Expand the rewards program to everyone!! 1/5
By Juliebed
Seriously, is it so hard? Are you that cheap? I’ve never seen any other company that only allows customers at certain stores take part in a rewards program. Ridiculous!!
Horrible APP 1/5
By anonymous nj 08610
Whoever created this app needs to be fired!!! why would you create an app that only certain states can use that is dumb and stupid.. I don’t care for a rewards program I would l just like to use the app just like any other app.. What’s the purpose of having an online account if I can’t use the app..
Candles 5/5
By NWarhen
I love your candles and shopping online .
I can’t sign in something is wrong with this app 1/5
By thcmo
I don’t like this . I want to get some stuff.
Bbw 5/5
By ikuyi
Best thing ever to make in store pick up !!!
My telephone operator was horrible then she hung the line up on me 1/5
By Purple Pammie 🏀💜
Wash
Deleting app that I can’t even use 1/5
By Arguetam
If I can give it no stars I would. How is there no service in NY? You can’t even browse as a guest. Don’t bother with this app.
“Rewards not available in your area” 1/5
By JMed31
Downloaded the app but was unable to use it due to an error message stating that rewards are not available in my area. Ive never heard of that before. I was looking forward to using the app but I guess I’ll have to delete it.
product avalibility 4/5
By katie rator
a larger inventory would be nice
Like A fat kid that loves cake 5/5
By R3D!:)
I don’t know where to start loving all these good smelling scents lately , I could literally stand there all smell each and everyone of of those candles along with the body sprays.
Thanks 5/5
By Powerchair DIVA
Love love love this store it’s my fav 🧡🧡🧡
Can’t use the app to shop 1/5
By Tamstoker
If rewards points aren’t available in your area, you won’t be able to use the app. But instead of checking straight off if you are eligible, it makes you slog through several sign up screens.
Doesn’t work 1/5
By Cottoncandydrip
This App is stupid since it doesn’t work in my area and I live in Texas why have app if you’re not gonna be able to have it work worldwide
Very confused 1/5
By JasmineShadrick
Why can’t I get passed the logging in portion. It keeps trying to make me put in my information and saying I have no points which I don’t but why does it continue to not let me shop.
Candles 5/5
By RobinLynn728
They’re the best, they burn perfectly and the aroma lingers through the whole house. Prices are very reasonable for the quality of candle.
Ms mjj 5/5
By Msmymi
Love shopping online fast and easy!😊
Not available 1/5
By Daleshe
This is taking too long. BBW should make the app available to all. End of story
Great Service 5/5
By Blessed71##
The staff was very friendly and helpful. The store was clean with a welcoming environment!
Free shipping-not available?? 3/5
By rileyF1965
Free shipping not available? Online it said free shipping is available for orders of $50 or more. I would like to know if I can get free shipping.
Shipping Issue 4/5
By Wazer Lee
Love B&BW and been a long time customer for a very long time. It’s disappointing that you have not been able to offer free shipping. It’s a turn off from buying online in this day and age. I truly hope you figure out a free shipping solution even if it’s once a month.
Thanks!
Can’t log in 1/5
By FinesseYaWife
Wont let you log in and use the app unless you live in one of those stupid rewards markets. Idiots. Make it useable for everyone
Addictive 5/5
By dkmk3637
I love the variety
Horrible experience 1/5
By tmjustsayin
The app is not user friendly. Trying to get the buy 3 get one free isn’t easy, you offer instore pick up free but literally out of the 20+items in my cart only one item was available. What a joke. I finally get to the checkout and you offer credit car or PayPal. Nothing else. After completely redoing my PayPal acct so all the time I put into this order wasn’t wasted, I was able to complete my order. To top it off, I don’t feel like I got a deal on anything… not again…
Love B&B 5/5
By Happy girl !!
Excellent customer service, all associates were very pleasant & friendly.
Shipping 4/5
By takenat&t
Shipping on orders over $50 need to be free
In stock sale items 5/5
By Nanny6685
I love being able to find the items on sale and in stock to ship. Plus the shipping is not an arm and a leg! Thank you!
Antiquated Program 1/5
By Wrmsmiles
When you order and something is out of stock, it doesn’t tell you which items are out of stock. You have to go ONE BY ONE to see which ones are out of stock. When you hit submit the message comes back OOOPS one or more items is not in stock and it will show you ONE of the items. You have to go through the whole entering of your CC#, security code and hit enter only to be told the same message over AND OVER. For as much money as this company as raking in, you’d think they could find a 3rd party vendor that lets the customer know ALL the items out of stock so only one “select &delete” function needs to be performed. UNACCEPTABLE
Slow App 1/5
By deidredetrece
App is soooo slow.
Saddened 2/5
By kiikiikiikii24
Don’t like how I have to remake an account every time I get a new phone.
Cremas suaves y olorosas 5/5
By Locade1979
Me gustan mucho las cremas porque dejan las manos muy sedosas y aparte huelen muy bonito
Points 5/5
By Keyy-Skyy Co.
I didn’t receive my points from my last order
Sale 5/5
By 07 dimples
Suggest more big sales & coupons in the mail..
Love the Fragrances 4/5
By Cherylb63
I really love the fragrances that BBW has. The jars are beautiful for the candles. My only complaint is that often times when I try to order through the app, there seems to be issues or the site is down. Packing is pretty good. Had a 3 wick candle delivered that was shattered. Had to go to the store to replace. With gas prices and paying delivery fee, I hope that doesn’t happen again!
Excellent customer service!!!! 5/5
By brujo75
I just have to say thank you for all of your wonderful products. I have no complaints whatsoever. I enjoy shopping online and visiting the store when time permits, however shopping online is just as convenient if not even better. I’m saying that because agents will help you with making decisions and making any necessary adjustments with any questions so on and so forth. I absolutely love this store or app because it makes me feel healthy inside and on the outside. Please keep up your best in class customer service and products. Looking forward to any new products Bath and Bodyworks launches in the future. People awaken your senses and treat yourself to something special from the top of your head to the bottom of your feet. You will not be disappointed. If anything you will be happy and filled with joy from any scent or product you choose. Try something new for a change and I guarantee you will be elated. If your not so sure about the scent do not be afraid to mix scents and create your own signature fragrance. I do and people constantly ask what I am wearing. BBW you’re welcome and thank you. Life long customer since you opened!!!!
Been waiting for years 1/5
By julcarls
I have been trying to find a way to use this app for years. I have lived in for different states, two big cities, yet it’s “not available in my area.” It’s 2022 and B&BW has the worst development for their app. Get with the program folks, it’s silly at this point to not have a working app accessible to everybody. Your products are expensive enough that you can put some money towards it.
Summer Fun 5/5
By katekatiekay
Enjoying all the new summer sprays and lotions
Bath and Body Works 5/5
By Izzys Nonya
All items are great…..not all the fragrances though. Some fragrances are too much. I love vanilla. Prices are kind of high but items are gre
at quality so I can’t complain. I would love to receive coupons, but I never do!!
