Coupons lacking. 1/5
By review by customer
Once I got the app, I no longer received coupons although the paper mailer stated you will find it in your app. Not there. There is no customer service to contact just a place to sign up for the coupons on the app.
Needs more promotions 1/5
What happened to buy two get one free first off your prices are through the roof and very few incentives
Can’t Log In 1/5
By Orioles #1 Fan
I would love to give this app 5 stars, but I can’t log in! I have no wallet online, as well! Yes, my iOS is 16.3, I have uninstalled and reinstalled, changed my password, shut down my phone, etc., but I still get an Oops message when I try to log in!!! Please, fix this! I am a rewards member and can’t use any of the benefits of the program!!!
App needs improvement 1/5
I have been trying multiple times to set up a store in my area to pick up purchases in store and won’t work. I do most of my shopping online using apps and this one for some reason won’t let me shop and choose the nearest store to pick an order. Very unfortunate and a waste of my time
Happy shopper 5/5
By Donna Bradford
Excellent website. Easy to use. Have great sales. Love the clearance twice a year.
Great online or in store personalized shopping! 5/5
Easy to navigate and find just what you’re looking for. So glad they keep a few of their well loved scents and continuously strive to improve the smell and safety of their products!
Would have bought more, but the Vanilla Coconut Hand Soap in white bottle with dark brown label was not available in stores near me.
So far so good! 5/5
By Rhiannon akA Stevie
I have ordered Candles from Bath & Body Works in the past and a few of my orders were either crushed or glass was broken BUT when I informed Bath & Body Works of the conditions they were very prompt and courteous with a “no questions asked’policy they promptly issued me new candles and a formal yet sincere apology! I appreciated that!
Thank you so much
Not even a real app 2/5
This is a cop out for their developers who don’t want to design a functional app with a real user interface.
The app acts as a web browser, it’s the same menu layout and function as their website.
May as well just make a safari shortcut on the Home Screen of the phone.
If you’re going to make an app, make an app, a real app. Like Starbucks for ex. gorgeous UI, easy to navigate, order, and guess what doesn’t use a safari/web based navigation.
Deleting the app and just using safari going forward, because it’s inherently useless, and the you can tell it’s not a real app because it’s always asking “https://“ would like to use your location. A real app, asks once, and that setting is remembered by iOS.
Up your game.
Issues on APP 2/5
Issues on app won’t let me change my location and won’t let me find my closet store for ship to store. I’m also curious how much do you have to spend for free shipping? I was up to $77 and still being charged to ship
Poor delivery 1/5
App doesn’t load well and freezes. Have to set favorite store each time I open. Gives weird error messages when using PayPal , like “remove special characters from your name”, but there are no special characters present.
Proceso de pago inconcluso y lento 1/5
No puedo ver si he podido realizar mi
Compra correctamente por lo que creo que he realizado dos ordenes y una ha sido de manera no intensional de ser así el caso espero mi dinero sea reembolsado ya que he revisado mi correo y no tengo ningúna confirmar icipó de las compras realizada
Why can I put items in my cart if they are sold out? The next day the “sold out” item is still available online: I put the item in my cart, go through the checkout process, and once again “Oops! Some items in your cart are no longer available.” Ugh!
Fabuloso todo lo q ofertan y las velas son espertacules
Every time I make it to check out and enter my gift card number something else in my cart is “out of stock”. Literally 4 times I’ve had to edit my cart.
They changed the “if you don’t like the smell” policy. Very little communication on this. Each store I go into the sales people are rude, the music way too loud with horrible music. And the website doesn’t allow for coupons for specials and then if one store is out selecting another store for that item changes the discount offer. Ridiculous. I will shop elsewhere going forward
Couldn’t get an accurate update on my order. Still didn’t turn out correctly. Tried several times
I love your app 5/5
I love your guy’s app because if you wanna get hand sanitizer and you don’t wanna get out of bed you can just order from the app
Love it 5/5
The best smells
Wrong info 1/5
By Bull Shee❣️
I ordered over $75 & was still charged the
$6.99 shipping cost. It broadcasted order a certain amount & shipping is free. People pay attention & make sure you’re not charged shipping when you’re not suppose to. Certainly disappointed..
Unable to change email address?!? 3/5
I just went to My Account in this app and wanted to change my email address. I’m moving away from the account I have listed and wanted to change it while I was shopping and remembered to do so. But I got a message “Sorry you can’t change your email address!” Really BBW?!? What if someone has their email account hacked? their identity stolen? if they used a college email account to register but have since graduated and the account was closed by the school? if they used an internet supplier email to sign up but then change to another company? There are numerous reasons people may lose access to an email account or want to change to a new one. If we can’t change the email address and place an order, what are you going to do if the email account is closed?! Cancel an order because you can’t send the confirmation? Seriously there is a LOT here that makes this a VERY questionable decision that I’m wondering if I should continue to have an account with you or not… 🤨Are you really going to make it that we can’t update our accounts to have accurate, current personal information?!? 🧐
Best soap ever 5/5
By i do God's will
Easy Shopping and Free Shipping 5/5
Love getting email of family specials! So easy to review and select these great deals from my couch! AND love the free shipping!
Very easy to purchase and not too high shipping fee I will do a picture of what the items I ordered came as.
So happy for your app! 5/5
By LT-customer of 20+years
I’m so excited that bath and body works finally got an app!!! I will
Love the app! Having hard time when I go to my cart! It say Error so I can’t make a purchase! Need to fix this soon & please!
App is to slow 2/5
By my wiffe has a problem
This app is to slow can’t even see what is being typed on this review
Easy now 5/5
Despite being a BBW customer since early 1993, when the brand debuted at Express that winter, I never got mailed rewards. I’d sign up but they never came or arrived very sporadically. I took a break from BBW but the soap is stellar and my students and family love them. I LOVE how easy and clear the app is! All promotions and rewards right there. Easy to check out new fragrances. No blips or freeze ups. Makes shopping so easy! Thanks!
Buggy and frustrating 1/5
App is extremely slow and clunky. Also likes to log me out mid cart and empty my bag after I submit to purchase and I have to redo my bag. HORRIBLE
I like the app but I can’t use the coupons at the store . They say it doesn’t match with my phone number. And the phone number is my CELL that the app is on!!!!
By catita ayala
Son de lo mejor las aromas muy ricas me encantan
Points not showing 1/5
I went to my local store and they scanned my code multiple times now and the points never show up. I called and gave the customer support line with the info from both my receipts and still not getting the correct points. I think this must be a scam or something. No way this can repeatedly happen multiple times and even when I call customer support only get a small portion of the points I spent over $300 and I deserve.
Glad to have with updates 4/5
By trae opinions
I love the app. The only issue that I have with it is the fact I can’t pull up my list sometimes.
LOTS of room for improvement. 1/5
Glad there is finally an app but it’s incredibly slow, deletes things from your cart at random, and when you have a large amount of items you have to individually select items for pick up. Prepare to spend hours placing an order.
Every time I feel I’ve discovered my new favorite scent, there’s a nice surprise with another. Am in love with the candles ,soaps and plug in’s.
Mostly fine 3/5
Love It List won’t load, for at least the last month. CS offered to place my order for me, but I wasn’t trying to place an order that day. I was trying to view my Love It List.
Still won’t load after updating to version 5.3.0
“Oops something went wrong” error is constant 1/5
I go to sign in on the app and after entering my credentials get the old “oops something went wrong” error. It has never been successful. I can sign into the website no issue but not the app. Folks in the store ask if you have the app but when you tell them it won’t log in have no suggestions. I’ve deleted it and reinstalled it about 40 times since I heard about the reward program. It’s exceptionally frustrating considering I never get the coupons in the mail like my friends no matter how many times I update my info.
It took me two hours to order 58 items that were listed. At checkout 36 if those were not available. So I had to delete all the “not available” items one at a time in order not to be charged the $266.00 that I was being charged. The page shut do 14 times. It wasn’t worth it. I ended up getting charged $80+ dollars then it decided that another item was not available which meant I had to go back to delete this off the page for me to finally be charge $79+ even though the amount that the item cost was $3.78. I will not be ordering for a very long time if this comes up next time. One star review but the page to rate it would only let me choose 2. Crazy!!
Terrible app 1/5
I have had this app since the rewards program started and I have never been able to log on. I’ve called customer support and reset my password and nothing. This app is trash!!!😡
Super Easy!! 5/5
Love Love the app!
Love this place 5/5
I've been a customer for years, I love the old and some of the new fragrances. My go to for wall plug-ins. I shop here for gifts for all occasions. Oh and the new men collections is amazing.
Easy Shopping 5/5
I appreciate how easy it is to shop online with Bath and Body Works! Thank you!
By Gómez 🥰
Love B&BW products 5/5
By Grt. Grma
Can’t wait for your new Pembroke Mall store to open so I can visit & use my birthday gift card & receive my free birthday gift + shop for new items.
Don’t shop online 2/5
I ordered black tie cologne then they said out of stock for the sale price. The exact one is right there for more money. If it’s an error that in on u. I should still get it besides it’s not worth $39.50 anyway but u rather lose customers. U guys need to satisfy ur customer needs not be greedy
Online order 1/5
Back in November I placed an order online and paid with my gift card I received for my birthday. When I went to the store to pick up my order they told me they didn’t have it yet they never removed the charge off to credit it back to my gift card. So not only did I not get my order but they never returned the sale to refund it back to the gift card.
I’m very disappointed but rest assure that I will never shop with you again ever!!
Becoming my new favorite app 5/5
This app saves me so much money! Not only do I get coupons, but I get free stuff too. I can check my app for daily deals and I earn points. The workers in the Temple, Tx mall location are super helpful when setting it up and using it in the store. The only downside is you end up getting emails too- I’m sure there is a setting to toggle off- but I haven’t looked. You won’t regret the app download! ❤️