More location options 1/5
I understand it’s testing. But I live in a town where a bath and body works will never be. The closest one to me is 45 mins away. When putting in location on the app it specifically does that area. Bath and body works needs to have an option to “use the closest one” or whatever. The menu won’t even come up. Not happy will be deleting app
why does this app work only in some areas? makes absolutely NO sense to me. to those complaining about why me and others are complaining about, it course you’re going to love the app because it WORKS for YOU. if it didn’t, you’d be complaining too. 🙄
Why certain places though? 5/5
People complaining about others complaining and my state doesn’t even have this program. Why isn’t this particular program not getting on that. It’s been, what? 2 years since this has been launched and these cities are still the only ones that can get and use rewards? Everyone wants in on the program not only three places. I would love collecting points from this store. As for others that are complaint about the way the rewards system works, it’s like any other rewards. I don’t think you necessarily have to spend hundreds at a time to get to a certain amount of points, you collect them every time you got to BBW or order from them. I’m not sure what more are you expecting out of them. I heard that some people can get a free candle no thanks to this program. So the next time you complain about any and everything, just think that not everyone has this problem in their state/city and missing out on a lot. I have my online account from this place and converted to the rewards program just in case if it makes it to my city which the looks of it, is gonna take a while.
Doesn’t work in my area 33071- Coral Springs florida. I was wanting to order stuff through the app instead of bringing out the laptop.
Can’t use the app 1/5
Where’s the regular B&BW app that’s available for anyone no matter the location?
Why in the heck would you launch a loyalty app that only works in select markets? That’s idiotic. Don’t launch until you’re 100% buttoned up ready. What is this amateur hour? Embarrassing 🙄
Madison Wisconsin customer who wants the app. 1/5
By Badger/Packer fan
How long do we have to wait. It has been over a year and the app still does not work for those of us who shop in Madison Wisconsin. Select the city already. 🙁🙁🙁🙁🙁
Useless. I’ve typed in many zip codes and says sorry we’ll let you know when it’s in your area. You would think that you would be able to download the app and actually order.
This App is stupid cant connect unless your zip codes is available for discount. Don’t download app just go to website.
App not working 1/5
By Soaking up he sun
I downloaded the app and put in my zip code and it will not work. I tried other zip codes and it still gives me a “Sorry something went wrong, try again” message. I’ve tried several times still same message. I deleted the app and re downloaded it and still the same message.
Not sure what happened, it use to work for me.
By Nyah Anderson
I wanted to shop on the mobile app to have it be easy access to me, but I put in my zip code and it is saying that there is not one in my area. Last time I checked we do indeed have one where I live! I am very sad, because I wanted to have this app be a great improvement but it just simply isn’t:(
It’s 2019 how can such a popular store not have a fully functioning app that works nationwide!?
Needs to be made available to everyone everywhere!! 1/5
By Lacey Lynch 0620
If I could give this no stars I would. It’s been a month since I have downloaded the app hoping that I could start getting the rewards but when it asks for your zip code it says the rewards program is not set up near me I have tried other zip codes near me and I always get the same thing. I don’t know why I keep getting that. Don’t get me wrong I love their products and I am a frequent shopper with Bath and Body Works but if they are going to make an app and a rewards program they should either tell you that certain areas don’t have the program set up yet or they should have the rewards program set up for all to use as soon as the app gets downloaded customers are able to use it. I’m right now not satisfied at all. Because upon reading all of the other reviews everyone for the most part seems happy with the program and the app but for those who have to wait to use the app and program isn’t fair. All we want to do is use the app and earn rewards. I hope they can fix this issue soon so I can start my own reward.
DO NOT GET THIS APP! 1/5
By Jeffly Chicow
It’s such a scam! I spent more than $100 a while ago there and it didn’t even come through to the app so I can’t get a free gift I emailed them and they didn’t help at all and I already threw away the receipt because I thought a good business like bath and body works would know how to run an app that works! Well I guess I was wrong!
WORTHLESS APP! 1/5
What is the point in making an app to only test in 4 states?? People from other locations download the app but can’t log in because it’s unavailable for now. HOW STUPID.🙄 If this is the case, it doesn’t even belong in the App Store yet. Amazing store...but worthless app!
Adding more cities 2/5
When are you coming to Phoenix?
Not very happy 1/5
I’m really upset that the app doesn’t work in my area. I live in Portland, Oregon, in the downtown part. It’s really busy down here, and there are lots of Bath and Body Works shops around me! I don’t know why the app isn’t letting me sign in. I don’t know if it’s just because the app is new, but this is really disappointing and I want them to fix it.
App not available 1/5
Disappointed the app isn’t available near me. No other app has this problem
Don’t like it 2/5
I just really wish it was everywhere in the US, i get rewards but i can’t use it where I’m at 😑😔
Still in limited areas? 1/5
When is this app going to be available to use in everywhere? I have two stores in the mall nearby but the app is still not available everywhere. I could have used it when shopping for Christmas this year.
All staff need to be trained to use app 4/5
I love the idea, I’ve had the app for a while now and I’ve gotten a couple free items because of my points as well as great coupons! BUT a lot of staff members do not understand how to use the app or scan it or even honor it. I’ve gone to several stores who didn’t have a clue how to use it. I called customer service to get my points, but it would be great if you could get all participating staff to know how to work the app.
By Thomas Bruns
I find it strange you can’t purchase items on the app, it’s quite annoying to have to go on the mobile website, yes I can do it on my computer but like to watch tv on my computer when I’m ordering things, idk just an inconvenience
STOP SHOPPING HERE!!’ 1/5
Absolutely no rewards for loyal customers spending tons of money in your stores and online. Ever heard of technology??
Live in California 1/5
I would love to test out the app but you aren’t available in this area. It’s been a couple years. Why not?
Two stars for ease of use....only 2/5
I order All. The. Time! I’m only giving this app two stars. This app will not give me my rewards. Each time I order, I have to wait a few days after delivery, call the #800 customer service number, spend about 5 minutes explaining myself and the reason for my call, to have my reward points added to my account. Why bother with the app then? I could just phone in an order or go to the Web site. My two stars are only because the app is easy to navigate and pick out products.
Worst App Ever!! 1/5
I was excited to download app until I realized my mall was not “available” for rewards or the app. Which then made me close the app and not even allow me to view it! Ridiculous! Very disappointed with the quality of this app!!
It’s ok 3/5
By nsjdbdhnshska shsv
I have tried this app and it’s really good. It takes a little while to load though. This app is very useful but whenever I try to open the app it kicks me off and I have to to do it over again. Overall a pretty good app!
When will this be available in all 50 states? I’ve been waiting to use this in upstate New York. I’m a loyal BBW customer!
Love It! 5/5
I love the user friendly interface, and really like how easy it is to pull up deals and coupons. The only suggestion I would make is expand. Stop testing and start letting everyone use it.
I probably won’t be back in this store because everyone around me has coupons tried the app can’t use and when I went up to a salesperson they were not very nice. Last time in store.
Love it! 5/5
I’m really hoping they open this up in all areas. I lucked out and lived in Illinois for a while so I got to use the app, but since we move so much in the military, now I have to do my shopping online. Even so, I love this app and the free gifts! 😻
Not all that great. 3/5
By silhouette addicted
Being able to scan and save coupons in the app would make this app great. As of now, it’s just a way to get the same info you email me 3x a day.
It is so amazing. I love it. 5/5
It is very remindful, it gives you very good discounts and coupons. Yes it is a bit complicated to use but once you get used to it, it is very useful. I love going there and knowing that I could get an extremely good discount. I feel better spending the amount of money I spend to be able to get my house and room to smell very fresh and clean. I use all of there essentials in every way up to wall plugs to candles and perfume.
Still waiting for it to come to Winston-Salem guys!! 1/5
I just spent almost $200 between getting my Secret Santa gift and for myself in the last month.When I asked the cashiers both times they said that it should be soon but didn’t know when. This is crazy because I live not that far from both Charlotte and Raleigh- Durham which is two of the test areas. It’s not a small town that has no mall. In fact in my mall there are two locations if I am correct and Greensboro also has at least two locations in one of their malls. It’s been at least two years since this app has been put out. It is time to expand it more.
New York Should be a test area also 1/5
Soooooo.....NYC still isn’t being included in the testing phase 🤷♀️ Maybe I should write to headquarters instead of you guys to see what they have to say about it. What do you think??
Thanking you in advance for including NYC in this testing phase.
A Faithful NYC BBW Shopper
Waste of app 1/5
By Seriously Shopping
It should have been for all customers and not just certain areas. I have rewards and can’t use them in Georgia.
Was a loyal customer 1/5
By unbelevable 🤷🏼♀️
This app is terrible have tried to use it sense before Thanksgiving and it still says it’s not available in my area. What a joke I don’t even receive coupons any-longer wow that’s a you treat a loyal customer
I love it! 4/5
I am loving the sneak preview if this app!! I wish that they would extend it across the country because I can use it online and in some stores but If I visit another mall/city I cant redeem things even if I have the app! Either way I LOVE earning free stuff! I shop here anyways so this is i ing on the cake!
App usage 5/5
When will Hanes Mall in Winston start using the app? This is a busy BBW, it would really be nice to use accumulate rewards! Overall, one of my favorite shopping places.
Excellent app but only works in certain locations 4/5
I love this app! I was able to redeem the rewards twice, & it notified me whenever Bath & Body Works had a sale. The only reason why I docked a star from my review is due to the fact that I was unable to use it in Wisconsin. I’m from Orange County, CA and using it back at home I had no problems. Since I’ll be in Wisconsin for a while during the Holidays I won’t be able to apply any of the stuff I bought during the sale onto the app to redeem rewards. That’s okay though, at least the app notified me of all the sales and coupons the store had!
Why does it matter if it’s no in my area?? 1/5
Not sure why it matters if it’s not available in my area. I do almost all my shopping online... (I live in East USA).
I have stopped receiving mailer coupons, I thought that it would be sent to my app, but still no rewards :/. There is also the issue that some people are receiving both coupon and app coupons causing confusion with how many coupons they actually have even though the coupon on the back says in small writing redeem through app or the actual coupon. Which is also a question as some people have just stopped receiving them as a whole and some receiving the coupons both ways. I wonder if that’s connected, either way that could be something to consider on looking at!
I have ordered stuff like three or four times and they still have not gave me any points
Login Issue 1/5
By HARI Lal
App was having issue with login in old version hoping to fix in new version, But still continues.
Any time when I open a app for code and for points never open on time.
Its not wasting my time but also cashier time.
Love it!!!! 5/5
I love the app. I am a bath & bodyaholic so it’s nice to earn rewards for things I’m going to purchase anyway. Plus, the coupons being there to see exactly what deals are currently going on & seeing for close I am to my rewards. This store is my weakness, so I appreciate the app. Wish it were accumulative instead of individual rewards, but I’ll take what I can give.
Best app 5/5
This app is perfect for those who like to purchase bath and body works items. It send u notifications when theirs a special offer and gives u coupons to pay less. Fantastic app!!!!!
When is this app going to be available in all 50 states? I live in North Dakota.
Not put together very well 2/5
I’ve had the app for weeks and just now got a notification saying that they’re only testing it in certain cities. Would’ve been nice to know that earlier, but now I know why the sales associates didn’t have a clue what i was talking about when I showed them the app.