Par for the course 1/5
By Max in Dallas
Spectrum/Time Warner is by far, the worst TV provider available. This app randomly opens and starts playing the TV. It happened to me last week before my morning alarm went off, and just happened again on my iPad this afternoon. This is one of around 100 things I could list that make other providers, like Dish, far superior. I’ve had TWC on and off for 15 years, same horrible service year after year. Pathetic.
Worst app ever. 1/5
Literally just can’t use it. Kicks me out. Open it again... please wait. Deleted before I ever signed in.
Weak to no signal 1/5
Just subscribed to your service. It hasn’t even been a month, and I was without WiFi for 3 days, which is totally unacceptable. I’m paying for no service basically. I will have to research other subscribers to see who can offer me better service. I am not happy with the service I’m getting.
Help save lives with your voice 4/5
By Lucky 2 B Alive Am I Yup
Walker Moryan @ Amazon.com
Fix the app 1/5
I’m not happy with the app no tools for manage the WiFi password and more
Review on service 5/5
By yogi bar
I love my service internet is very fast way better than any company I have tried and the people in the customer service can’t be beat they are courteous helpful and easily understood they speak clearly not to fast and don’t add irrelevant information that is time consuming thanking you but not going overboard And overselling never overcharge or add fees you have no idea where they came from like [email protected]
is known to do over and over I love Spectrum’s programming I have way more things to watch for a lot less money than the others switch to spectrum if you haven’t already
So far so good
Good cable, great internet, bad phone 2/5
Spectrum delivers good cable choices with the 3 play. The internet speed is good at around 100mb/s - much faster than when TWC was in charge ( I used to only get 37mb/s - throttle much?) - what grinds my gears is the phone - it works as advertised, but the unending cold calls and scammers that call us is unnerving and has us resorting to turning off the answer machine and turn the ringer to zero - we’ve given our number to no one. We chose private when we hooked it up too - spectrum needs to address this problem. I wish they made deals that just had the cable and internet because in this day and age who needs a home phone?
Security Code Bug 1/5
When I open the app it requests my security code which is at the top of my billing statement. I enter the 4 digit code and it says that verification was successful. It then immediately returns me to the “ Enter Verification Code” screen. It loops infinitely like this no matter how many times I enter my security code. It looks like the Spectrum app team did a very good job testing this app before releasing it (sarcasm).
Poor Customer Service 1/5
Customer service is very poor. Do not call you back when they state a supervisor will call you. Was told by one customer employee “ What do you want me to do about it.” Techs when sent to your home state “ Main office does not know what they are talking about regarding internet connection problems. Very unsatisfied with your customer service, thinking of going back to frontier.
Wow (in a bad way) 1/5
This app is hot garbage compared to the My TWC app that I was forced to stop using. All I wanted to do was check to see if there was an outage in my area, something that used to be very simple. There’s basically nothing in the app at all. All you can do is make a payment, see some account details, and tap a button to call or a link to be redirected to the website. It’s useless.
The “Enroll in Autopay “ is superimposed on the “Make a payment” Very confusing.😖Tried6 nicknames. All taken. Really?
Doesn’t like me area 2/5
By Julio Reynolds
Internet connection is intermittent. Cuts out a lot when online.
Step backward 1/5
By TRN Apper
Just downloaded this because the MTW app no longer works since Spectrum bought them out. All I can do on this app is pay bill. On TWC app I could do tons if stuff, check equipment, reset modem, troubleshoot, see what serial numbers were on my equipment etc.
This is a 1950’s quality app.
Internet is often intermittent coming off and on. Also, slow.
Muy buena conexión y velocidad
Don’t do it! 1/5
Service install took 4.5 hours. Was apparently installed incorrectly and had to have someone come back. Was lied to by sales staff in regards to how fabulous the app is, error codes and unavailable channels every time I turn it on, as well as the equipment needed. Not told I would need to purchase Roku for all smart tv’s to avoid box fees. I watch Amazon Prime more frequently that I use the service I pay for due to the consistent issues. I’ve only had service for 2 weeks, giving it 2 more now that it’s installed correctly to see if it gets better however I currently cannot get the app to work so I’m not holding my breath. Comcast, Mediacom, Direct Tv, so far they all put Charter Spectrum to shame.
Seriously this is an app from a large technology company? 1/5
At least on an iPad it is a mess.
Wish I could still use the twc app, this is okay for bill payment. Just wish my bill would show up before the week it’s due so I could pay sooner.
Very easy app 5/5
By chris folsom
I like that it’s very easy to make payments and navigate thru the app
app is garbage 1/5
By Qwerty jhff
don't under stand why they changed the app from twc to this app it shows stuff you can do then when you log in nothing fix it
Great service 5/5
Downloaded the new app to make a payment. Very easy, so far so good.
App is useless 1/5
I am forced to use this app now instead of the TWC one, but I cannot do anything on this app instead of paying my bill.
Can’t change my wifi password, etc.
TWC Takeover 1/5
My great TWC app now forces me to download the Spectrum app but the Spectrum app is not for former TWC customers. So now I can’t access anything.
Good for payments only. 4/5
I only have internet service, which happens to be horrible lately. I wish I was able to manage my setting such as passwords for the security access without having to use a computer. Other than that it’s good for making a payment or seeing old statements. Shows they only care about your Money ;)
Too expensive 2/5
Will have to cancel
By angel miguel perez cespedes 98
Me ahorra mucho tiempo y es perfecta
This app is useless 1/5
By so all the nicknames are taken
All you can do is view/pay your bill and get routed to the website via a safari window. You need a code from your bill to access your bill online. Well, I’ve been paperless with TWC/Spectrum for years so I have no idea what the security code at the top of my bill is! The TWC app also had so much more functionality for WiFi only customers. This has zip. Deleting!
Very modern and fast. Thx
Payment screen issue 2/5
Took me 20 minutes to ay as the payment screen had prompts overlapping so I was not able to get to roper screen. I rebooted app three times and finally just started tapping all around area and eventually hit the correct spot.
If they get the page corrected it will be a great app as all info from Time Warner transferred over to Spectrum app. Spectrum app is super easy to move around - except for payment screen.
App kicks me out after update 3/5
One thing this app should do is notify anyone who is pending a service interruption with the date and time the “interruption” will occur instead of just simply stating “$xxx.xx needed to avoid service interruption.” A lot of us may just get paid on a different date than when the payments are due. Maybe make it easier to set up arrangements (including on the 800 number). Also, how about better rates for your service? I used to pay around $180. Now it’s over $200. Why?
The app needs to be fixed. When I open it after this last update it kicks me out after saying its getting my balance.
Internet shuts down 3/5
Internet shuts down sometimes for some reason that issue has to be fixed
Lightning Fast! 5/5
By Allyson Mullins Glasscock
Fastest internet speeds with best reliability and easiest applications ever! Have had service for quite a while now and have never had to contact a customer service representative... but am sure the CS is superior as well!
The service is too expensive
Never updated 1/5
I always have a zero balance until boom things are past due. The app doesn’t update.
Pay more for less. 1/5
They give u less and You pay more.🤔
Useless app 1/5
I can never see what my bill is even after I get a email saying my statement is ready, I can no longer change the Wi-Fi password through the app. It doesn’t even pick up the 5g through the app.
WiFi never works 1/5
Our WiFi always shuts off, the cable is always glitching, and if a bad storm comes through we lose service. Really disappointed in spectrum. Hate it
Balance not accurate 1/5
Balance does not reflect the total amount due.
Balance says 0 amount due on main page but monthly bill says different.
Wrong information displayed 1/5
Opened the app trying to pay a bill. It said “no payment is currently due” then I get hit with a late payment penalty... I guess I’ll just go back to the good old paper statement...
Cost of basic cable, 1 premium channel, and internet 1/5
Your cost have skyrocketed. I don’t know how much longer I can keep paying $168 a month for just basic cable, 1 premium channel, and internet that doesn’t connect all the time.
-5 stars 1/5
By Shoe dip
App is BS just like the company. The lying, cheating, money grubbing people who own Spectrum!
All it will take is for someone to come along and undercut you guys by 2 cents. Or not undercut at all, but just give better service, and not lie to their customers. And you will be gone overnight...
Great service 1/5
I was able to log on easily and pay my bill without no issues. Thank you. Been a Staten Island cable ( Time warner & spectrum) cable customer over 15 years. Good job👍
Excellent app, makes things so simple.
Two movies and one premium channel not authorized were added to my bill!!!
Mediocre, not really trying to wow me. Internet speed ehh.... I guess tv is ambient noise.
Where’s voice mail and email? 2/5
Spectrum account includes voice mail and email but they are not available in the app. Emailed voice mails are in a format that the iPhone cannot open. I never use this app as it is basically useless.