Awful internet service and even worse customer service 1/5
By allen hates this app
This is by far the worst company out there. Go with any other internet service provider and you’ll be grateful you did. They don’t prorate your bill if you cancel. They don’t give you the internet speed you’re paying for, they will charge you for months on end for equipment you’re not renting. It is seriously the worst. If it were a person it would be Toby from the show, the office.
Customer service 1/5
Worst I’ve ever encountered.
Easy Pay NOT so easy 1/5
been trying to pay my bill for three days but until this AM, your website has not responded. When I try to call, the computerized “customer service” leaves me on hold forever. In 4 attempts, I have accumulated 110 minutes on hold. The last time was 35 minutes. Your computerized voice apologizing every other minute for “the inconvenience” doesn’t help much... or hold much weight. When I called the local office for help (thinking that I might be able to talk to a real person) another computerized voice referred me to another 877 number. I’m seriously considering cancelling my service and finding someone who actually knows what “customer service” really means.
Unreliable internet 1/5
Every time it rains my internet goes out. Does no good to a ticket. By the time they get out here and check it a day or two later it is working.
Ppoor alert systems.
By Beach too Me
Just plain terrible. It’s crazy can’t even use internet access to pay my bill have to use mobile phone network to get job done slow computer slow tv slow everything pay for 60 mbps get 32 just ridiculous!!! Been with this crap fest since 2012 too bad another company not available n this area. I’d be long see ya O So later GONE!!!
Poor service 1/5
My experience with Century Link has been an incredible disappointment and a headache. Poor customer service when I call - actually no customer service at all! I have great technology skills for being 60. However the service representatives cannot even help me to be able to logon with their app or online. I am incredibly disappointed and will be moving my account and several of my business accounts away from Century Link.
Zero stars 1/5
By far one of the worse non functional apps in use. Wrong non existent numbers for contact. BOT Support. Reps teleworking in the street trying to troubleshoot issues with background windnoise and auto horns beeping. Disaster of company and shows in app.
Horrible communication 1/5
We just signed up for the service in Ocala Florida. We were told that a service agent would be here on Friday the 16th of October between 8:00 and 5:00 to connect us. We waited all day and no one showed up. My husband was on hold for hours trying to find out what happened and no one answered . We tried logging in to the app. But unfortunately the message said there was a service problem at their end, not our fault and apologized. No sorry we didn’t make it, here is your new time to install. Nothing! Will someone email, text, call us? Wonderful way to run a business!
By Ys enterprise2000
This app awesome ~
Review for century link 1/5
I have been a customer for years, and our service has been horrible for the last 5 years. Our internet has run so slow and it doesn’t work half the time yet we get charged outrageous prices, I would love to switch and hope to soon!
this app is full of is dead links, and doesn’t give you the ability to pay bill or even schedule a service appointment. Absolutely worthless
If you want a professional company that knows what they are actually doing don’t go with century link. I work from home now with COVID as a lot of people do. Long story short, century has failed me numerous times from the start. Takes 4 days to set up a modem? Then continues to go down resulting in me losing connection, losing my customers, which means losing money, which means losing business.
Time zone problem? 3/5
I’m in Pacific time zone, but app seems set to Central time zone! When setting Schedule Reboot, you have to subtract 2 hours.Not awful, but annoying.
I don’t like having to pay extra to process my payment!!! It should be free ! Especially since I’m having to type in the info and processing it myself !
Easy to use!!! Love the app!!! 5/5
It’s easy to use and not time consuming when paying my bill!
Freezes allot and very slow and charges are too much
Bad phone service 2/5
By Houdini Dog
I was transferred 3 Times to 3 separate operators and they all asked me the same questions was is going on??
My issue was not resolved
Worst customer service experience ever! No one can fix even the simplest of problems and they constantly transfer you to someone else equally as incapable at fixing problems. Speeds are promised online at one speed and actual speeds are less than half of the advertised speeds.
It works 4/5
By Bozo Bubba
The app seems to work well enough.
NO NO NO 1/5
By Cle Elum
Customer service takes a minimum of 45-60 min to talk to a live person. Overcharge and then when you call, it’s a battle to get adjustments rectified. Sadly the only service in my area.
Dissatisfied with service 1/5
Internet goes down a lot lately at lease 1-3 times a month. Getting very old!
Instructions on line for App 1/5
Instructions and pictures for help online do not look like the app. Absolutely no help as I do not have the options the the online site gives me.
App is just as terrible as their service 1/5
The only function that works is the pay my bill. Nothing else in the app works. This entire company is filled with morons from the top to the bottom.
Broke down, Wrong Info 1/5
Logged in and it game me a phone number not associated with my account, and had to redirect me to the website anyway. We have been without 5G for the last two days and no way to simply find out what’s going on. Get a better system.
By 1 prty face
I sign up 100 I’m paying 40 same price ughhh nobody would help me
No service resolution for a month? 1/5
My phone landline 503-760-3122 has been out for over a month and I just keep getting jerked around on what’s being done. Every two to three days the update keeps saying they are aware of an outage in the area but NOTHING is being done to fix this issue. You are really doing a disservice to existing customers and several in my neighborhood are without service and are dumping your poor service. Why should I keep you?
By kiarash rostami
They treat their customers very poorly. I do not recommend this company
Terrible service 1/5
I tried for two hours on the phone to simply update the new expiration date on my credit card. Somehow online my account was not linked with my email. I talked to at least five individuals until I found one that could help me. I stayed on hold for well over an hour during this process. I had trouble even finding out where to sign out on the website. I could not recommend your situation to anyone.
Difficult start up 1/5
Centurylink Scam 1/5
By Stop centurylink scams
I was told I owe $50 from July which is a lie I was also told I didn’t pay August bill of $50 which is another lie then I ended up paying $100 in October which put me in the negative of $17 what the hell are you doing centurylink you also stated there will be NO late fees do to COVID 19
Buffer buffer buffer 2/5
OMG where in the world would you get a 4.4 rating?!!!!!?? Our service continually buffers so you are waiting waiting for the movie or show to start again. It is just not worth my time to try and get ahold of an overseas customer service rep. This is all we have put in the country now so what is a person to do??
Worst in Service, too SLOW 1/5
I used to like my CenturyLink service, but I can no longer recommend them. I recently moved, contacted CenturyLink well in advance and was given a date when service would be connected. On that date, I had not received a call by early afternoon so I called. The move order was never placed. I was unhappy to say the least and was told I’d have to wait another 2 weeks. I called back after the call to confirm that the order was placed. No order in progress. I told the representative to cancel the account I was going with another provider. My account was NOT canceled, it took 3 more phone calls to FINALLY cancel my account and get credits for the lousy service! I will never go back to Century Link nor will I ever recommend them
Billing view 2/5
Only shows 1 of 6 pages of my billing.
Screwed up online bill pay. 1/5
I try an pay online.
Enter username and password. I know both are correct, though it says it isn’t.
So, to try and fix I decide to change password, it won’t allow me to change because there are no security questions set up for that acct. ??? (When and where is that done)
When I call in, acct. is found by phone number associated. with acct. get the balance owed just fine. Go through all steps to be told there is not enough information to process my request.
Sign into Century Link app, then it doesn’t recognize my phone number as being associated with an acct. Can’t go any further.
I didn’t have the bill in front of me for acct. number so was trying their other options for payment. None worked.
First attempt at getting acct. number through email failed as well. Not sure why
FINALLY, upon second request, got acct. number through email and made payment.
Not sure the hassle of payment is worth the service.
Customer service 1/5
Worst customer service Ever!!!!
Cancel my service 1/5
I wouldn’t keep century link even if it was free! Century link is terrible and I can’t believe I kept your internet for 10 years!
Wrong instructions 2/5
By Bombay 303
Instructions are incorrect Does not say not to include the letter at the end of the account number
App needs work 3/5
The app when it works is great but lately I have had a hard time logging in. It’s always saying we are having technical difficulties and then when I am in it will not have all its features or they won’t work. But like I said when it works how it’s suppose too then it’s a great app
Easy setup ever 5/5
I have replaced routers before but this was the most enjoyable installation I ever had.
Needs to be easier! 2/5
I have literally spent hours trying to set up my account for centurylink.com and my CenturyLink. You’re a communications company, and you can do better than this
Very poor service. Was just out for hours
Die on Hold 1/5
By Bored to Death Butt
I waited an hour on the phone trying to reach tech service. Literally!!!
Amazing quick struggle free app 5/5
Five stars hands down
Crappy app always freezes and crashes
Excellent app 5/5
By Guido Quintero
I liked this app excellent easy and very fast to pay bill
Poor service 1/5
Every month I have to go through hoops to pay my bill. My account has been flagged to not accept payments. I have to go through all these unnecessary channels just to pay my bill online.
Centurylink can’t afford a convenience fee?? 2/5
By buppy mcfoo
Pretty annoying thing to pass on to your customers, guys.