By abington hanson
There has been so many clutches since I’ve tried to use this app. Last night I started at 8:48 to chat with a cast member no one connected with me for over an hour
Start wars queue disaster 1/5
At exactly 7 am you get errors on the add to queue page. 1 second later fully booked.
Rise of the resistance virtual queue 1/5
By Shad P
Woke up at 6:55 had both my phone and wife’s phone set to join virtual queue. The second the clock turned 7:00 clicked to join virtual queue, didn’t allow us to join. Try back at 1pm our 7:00am queue is filled, will try again and the other 2 days we are going. Who do you have to bribe to ride this ride?
Rise of the Resistance 5/5
By Hi it's unanimous
Maybe it was the app, probably it was the WiFi at my rental, but got our group into Boarding Group 12 so it’s 5 stars if magic for Disney today.
Strong rating 5/5
By Eggs hugged cvs
Great app, thanks!
Vacation plans 3/5
Where we can find any vacation plan?
Allergy options not in mobile app 4/5
Heads up: place your order, then visit the restaurant to reach the chef and modify the order. Takes much more time this way, so plan ahead for it.
No way to cancel dining 1/5
There is no way to cancel dining reservations on the app, online, and no one will answer the phone line.
Bus service 1/5
We waited in line for a bus back to our resort for almost 3 hours. We watched multiple buses come in and out and pull to the side not picking anyone up. Terrible experience for my grandsons first time. Very dissatisfied
Linked tix 1/5
By major doyle
My tickets come up with an already linked error. I sat on hold for 2.5 hours to get help and 20 minutes later the call dropped and have been in hold for another hour plus. During that time the only available days to see the new Star Wars land have become unavailable so the entire purpose for the trip is destroyed because of internet and phone issues. Very sad.
No sirve 1/5
By juan elizalde
Wait time and service! 1/5
By Markie Tbull
My Disney experience has been a wreck! I am not satisfied and considering canceling my annual pass! No satisfaction with the call and had to wait over 2 1/2 hours. I purchased tickets for family members that are out of state invalid me lose my tickets that I purchased last February. Unacceptable! Disgusted
Constant problems linking reservations 1/5
It’s been a constant hassle getting one of our passes linked to our account. And every time we call the support line no one can help us; they blame technical issues and tell us the tired tale of try again later or call back after 24 hours or there isn’t anything else we can do so please check when you get to the park to get help. It’s highly disappointing how no one takes responsibility for fixing issues and keeps kicking the can down the road.
I’ve tried 5 times to make a reservation and it keeps kicking me out.
Typical corporate trash application 1/5
By Marnelli Martin
Doesn’t allow transparency and constantly falls flat. You can pay the $$$ to go to the parks, make appointments to actually attend the park, and watch the app fail spectacularly when trying to book a ride to waste your family’s time and money.
Bus transportation 1/5
By Sweet pop2003
People stuck in a rainstorm with no transportation for waaay too long!
Horrible app 1/5
Constantly not recognizing my password and making me reset it every time I log in. Even when I did it yesterday. Oh and right now it’s not showing what I am righting for this review. It’s blank. And I just updated my app. Yep. Crap.
Not allowing me to make reservations. Pages won’t completely populate.
Nice pics !!! 5/5
Tried to enjoy EPCOT, but half the park was under construction so even with reduced capacity guests ended up really crowding World Showcase. Lines for attractions, floral displays, foods, and refreshments were worse than pre COVID levels compounded by lack of the fast pass system.
Unreasonable wait time 3/5
I’ve been on hold twice today for over 40 minutes each time waiting to speak to a customer service rep about my Disney Tickets. It’s ridiculous for the amount of money you spend that it takes so long to get help. They care about taking your money but not your time.
Price should be lowered given all the closures, no extra hours and no fast passes.
Super confusing ticketing and reservation system
Mobile Food Ordering Issue 4/5
The app works pretty well on my iPhone 6, except for mobile food ordering. When entering that function I get a spinning circle and the app locks up.
Can’t get the help I am seeking! 1/5
By whoop whoop 7
I have been on hold for now 1 hr and 11 minutes. I have been run around about the tickets I bought. I just got them in the mail and now they say they are not linked to anything, even though I paid $500...? I keep having the change my park reservation and day because the parks are getting reserved before I can get through to someone!
Forget about getting help. 1/5
1:30 on hold to wait for help! nice customer service!!!
Experiences with masks 5/5
I truly enjoyed my experience at black spire out post ,in March even though we wore masks . I wasn’t sure if I would enjoy my trip , but Disney really did a fantastic job of doing a pleasant and safe covid prevention measures ,that I forgot I was even wearing a mask at times . I truly enjoyed every moment.
Long lines, no fast pass, no character appearances 1/5
This trip is very disappointing so far. We went to Magic Kingdom yesterday and there were no character appearances, no parade, long lines with no fast pass availability. I paid for the memory maker and there were only those photographers on Main Street. This was a waste of time and money!
By c whipp
Coco was great !!!! I would request her every time for a booking.
Great app 5/5
Very fub it’s MmMm
Ordering Ahead was amazing! 5/5
We ordered ahead for Pizza Rizzo during our time frame on the app. It was ready when we arrived, walked in, four a table away from others! Good food, great service and decent price!
Synchronization needs work 2/5
By yet another ddr
The interplay between this app and MyDisneyExperience (the online parallel application) is awkward at best. The interfaces are different. Some functions can be performed on one and not the other. Neither user interface is easily navigated. Worst of all they seem to have trouble synching multiple families and multiple reservations.
By Apple dabs
5 star but I hate how my son can’t get in because of age
Virtual queue 1/5
Virtual queue is a nightmare I began refreshing at 6:58 am to get into the Star Wars virtual queue and it gave me a significant erro stsrting at exactly 7 am. Not queue is full nothing like that. It said something went wrong anytime every time. What a junk system our entire vacation was extended to ride that ride and now it’s not happening. Disney has become a dump. Nothing open and no more perks. We come every other year. We will no longer be making this trip.
Virtual Queue Deception 1/5
By Came from California
I hit the “Join Virtual Cue” button exactly as 7:00am arrived this morning. The Disney app pulled up my party, but then said the cue was full. So apparently some people get to join early. This got me angry.
Disney photoPass 5/5
Disney photos were outstanding and the speed in which I received them make it a pleasure to get product that is second to none!! Keep up the good work and service. Simply “MAGIC”
Great app! 5/5
The Disney app is by far one of the best. It is incredibly convenient to use on property.
Why bother having an app if you can’t link your tickets to it 1/5
By Elmer rules
Worst app ever
Very helpful and well made app 5/5
By Salvy R.
Makes planning trip easier
So inconsistent 1/5
Trying to do a family trip and it changes day to day as to which members we can see. Sometimes we see all the members under the ticket section and sometimes we only see a couple of people.
It’s very frustrating that Disney of all companies can’t get this figured out. Not user friendly in the initial planning phase.
Unable to access my account 1/5
I am not able to access my account, therefore I cannot access any reservations. I came to Disney for nothing!
Not able to connect for food ordering or SW Rise of Resistance virtual tickets 2/5
Glitch won't allow mobile food ordering or virtual queuing (error when trying to get Rise of Resistance SW tickets). To social distance, the idea is to order remotely and then pick up when notified. However, I had to explain at every restaurant, the app did not work and then had to wait for an available cashier. Loving technology I tried for 4 days to troubleshoot; calling tech and interacting with chat feature to resolve. IT had me update iOS, reinstall app several times, switch to Chrome as default, log out and back in, download app on my husband's phone (didn't work on his either). I was told to let Guest relations know I was having difficulty. One Cast Member stated "not to worry, you aren't the only one". The other features worked fine. Please fix bug.
Can’t get out online food order to work.. very frustrating
So easy to use 5/5
The app is so easy to use and you have all your plans at your fingertips
The app needs some love 1/5
I’m giving this a 1 star at moment because it will not hold my login in credentials and I cannot see any of my plans or other info about our upcoming stay at WDW. The app tries to log me in, but then goes right back to the beginning time after time. Please fix this! Otherwise it is a great app and can’t wait to use the newest features.
Crazy crowded even during a pandemic 1/5
So much for fewer crowds during the pandemic. Place is packed. Went into the que for Rise of the Resistance at exactly 7 am on the second and it was gone in seconds. Ultimate bummer.
Linking Tickets 1/5
Nightmare linking tickets, can’t get in touch with ANYONE. So ANNOYING
Web site 1/5
By David Palm Aire
I am trying to book dinner reservations and your web site says the time is not available after I choose the time. This is just horrible!!
I have been trying to book dinner reservations for the past 5 days and I am still having the same issue. YOUR WEB SITE IS JUST HORRIBLE AND SAD TO SAY I HAVE GIVEN UP.
By yam 0722
Gracias por tener este App