Review 1/5
By Walter xxxxxxxc
Horrible app. Way to complicated and very poor mapping capabilities
Horrible app 1/5
By krskds
This app is horrible!! We came with friends and they were not able to book any fast passes because we already booked them even though they had their own account. And this was their first time to Disney and they didn’t even get to enjoy rides
The app is not showing my reservations 1/5
By GenoG74
The app is not showing my reservations
Crap Second Day 1/5
By Millionth Dissatisfied
Everything is breaking down, yesterday 2 rides while on them, not worth the $$$
Chris Mastorakis 1/5
By johny fnaf
THE MAGIC IS GONE!! I’ve been coming to the parks for 20 years been DVC since 09. Genie+ and lightning lanes have completely ruined the park experience. I was happy with my 3 fast passes and then whatever. Now if I want to get on a ride I’ve gotta pay?? Like it’s some silly little carnival? After I’ve paid 30 thousand to be DVC and my yearly maintenance and 100 dollars a day on average because I can’t even get an Annual pass anymore you want me to pay 12 dollars per person for a 45 second ride like 7 dwarfs mine train or wait in line for 2 hours?? This is an absolute joke Walt is turning in his grave with what you’ve done to the parks. Even the 30 per day per person fir genie+ is completely useless because all the good rides get eaten up with the lightning lanes so my 30 a day is good for Winnie the Pooh ?! Small world ?! Complete and utter joke. Selling my DVC and I’ll start going somewhere else.
App 2/5
By Jgmamma
So booking stuff all day is stupid a wrist band is so much smarter not a fan of app turning off when i show it to workers and staff at park are not too friendly old lady at haunted mansion was nasty
Our first visit to Epcot! 5/5
By Physician, Wife, Mom
We escaped 12inches of snow in WI to bring kids here for Spring Break. The app made our visit easy to navigate. I especially appreciated the lightening lane option with Genie +! We were able to get thru the lines quickly and enjoy more of the park! A special trip, Disney! Thank you!!
How could this app be so terrible?? 1/5
By 5bennett
Really disappointed. The worst.
Very efficient 5/5
By tribe47
Good stuff
Can not buy tickets online 1/5
By Kanshashimasu
I tried to buy tickets with my card but it says ‘Your payment could not be processed. Please use another card.’ It’s so frustrating!!
Sugerencia 5/5
By Albig5
Deberían de poner la app en español.
Doesn’t unlock doors at hotel 1/5
By Mark R. Lindsey
Doesn’t unlock doors at hotel
Disney is the best 5/5
By toffyds
I am having such a great time planning my trip
No Wi-Fi service 1/5
By idjjwii hi orckekkeje
If you want me to use the app, how about having some Wi-Fi about the the place!
Causing confusion: help with lightening passes 5/5
By Leigha.elizabeth
The would be perfect if it had a little bit more of a guide:)
Exit to Apple Wallet all the time? Why? Not user friendly. 2/5
By Legible Fungus
Every pass exiting to Wallet does not make sense… too complicated!
Terrible 1/5
By jennjasonb
This is a money grab. The app freezes a lot and yiu can’t really reserve stuff. Just another way for Disney to get you cash. Over promise. Under deliver.
App issues 1/5
By Potz2.0
Been online chat and phone for 45 min now because the app dropped one of my tickets. Now on hold trying to get it back added to my app. App won’t allow the ticket to be reloaded. Says already used in system.
App with group is impossible 1/5
By Eeiufneiudn
So confusing how to share passes etc when one person made all reservations
Can’t access my tickets! 1/5
By Yoyouyo123
I can’t
Horrible user experience 1/5
By Winkyluv3578
This app may work fast but you’re going to need a user manual to figure out the simple task of finding your tickets or connecting groups. There’s plenty of useless information but no information on the things you need. It’s like people that go to Disney all the time know what to expect but if it’s your first time… good luck… it’s so frustrating.
Helpful 5/5
By Zac!!!!!!!!
Very helpful makes it easier and plan ahead of time
My Disney Experience App 1/5
By Dr lee ann
Very slow access today.
Not titled 2/5
By Darth Val
Difficult to navigate
Convient for planning but difficult to use 2/5
By Nicachica1813
This app is a must have for planning you Disney trip. Pro tip, book your reservations months in advance. My issue with the app is that it is very frustrating to use. When Making reservations the showtimes are not organized by park nor is there an easy to use search or filter feature. I would love to give this 5stars, please make these changes.
Overwhelming and underwhelming at the same time 2/5
By dh ugh dkhdjdv
This app is difficult to use on the fly. I’m certain that the 5 star ratings are from people who visit somewhat regularly. There is simply too much on the app for casual users. For someone who has never been to the parks, this app offers only headaches. I consider myself fairly savvy with technology, yet found myself frequently frustrated using this app.
Not intuitive 1/5
By thevillager1988
The Disney app is not intuitive. It tries to do too much and does not of it well.
Cannot get into site! 1/5
By untangle me
Getting the runaround!
Code cannot use, over and over!!!
Pay for Lighting Line 1/5
Paid for lighting line and only can book 1 event/ride every 2 hours. That is absolutely ridiculous!!!!!🤬🤬
Poor service 1/5
By Bbb1234hhh
This app is a disaster. Long wait times. Embarrassing. What has happened to Disney?
App not helpful 2/5
Not everyone is technologically able to do everything on line. Don’t forget our senior population 🙂
App review 1/5
By TGOD1111
Provides bear minimum information but collects my information. Very annoying everything requires reservation even if restaurant is not busy.
Very handy! 5/5
By afjr17
Everything useful for the park from scheduling rides ahead to having the real-time map.
disappointed 1/5
By tcf tvy. trxx
there is no stich profile picture and i am very upset😡
Pass Sharing Broken 3/5
By crystaleff
Sharing pass is buggy and freezes. Can’t send pass to travel companions.
Not great 1/5
By Mickeymousecult
Very confusing and frustrating to link accounts and reservations. There’s a lot of money on the line to be unsure about if your reservation is correct or if you will be with all of your friends and family.
Confusing 3/5
By Apple Suzie
This app is not intuitive at all.
Horrible! 1/5
By Jh8teDW
Very disorganized, no pertinent info at the start. Hard to link tickets. Never going to Disney again!
Not user friendly 4/5
By Kari Santas
Could make this a bit more navigable for the novice Disney visitor.
Too complicated 3/5
By whsteach
When did Disney get so complicated. Fast pass which they call Lightening pass is 25 per ride but you have to get on add the morning of your park visit to schedule and then you might get lucky enough to get what you want. Then you have to wait to schedule the next one. If your traveling with a family this gets very difficult. When I bought my ticket I had problems getting in the gate because I didn't put the ticket in my wallet- who knew! The attendant seemed very annoyed that I missed this step. But there was a very nice man who could tell I needed help with directions once in the park and he stopped and asked. I was planning on bringing the family this fall but now I'm re-thinking.
Love it 5/5
By K9 Daddy
Make’s everything so easy
Ease of Use 1/5
By JCTC3
I find the app and the website very hard to navigate
First time visit 4/5
By First\Timer
Tron was sold out and Space Mountain malfunctioned and we waited in line for 1 hr and no employee communicated anything so we left.
Easy to use 5/5
By Elijah McManigal
Great app to manage all aspects of your vacation. Very helpful and easy to use.
Poor service 1/5
By TarTarC
Hello, we just arrived here today and already the hotel rooms we requested months ago was not available. The skyliner at our pop century resort was not running so we had to use the bus, normally not an issue, but we waited for 45 minutes because there was no bus to Hollywood studios where we had a reservation to prime time diner. Finally a bus arrived but had to detour to art of animation first to drop off passengers that got stuck on the skyliner. Do better Disney!
Glitchy App 1/5
By Hoosier Cracker
This app required me to connect my Disney+ account with my Disney park account. It was very confusing as to why this was necessary and which account I was logging into.
The experience was very glitchy.
Magical for kids and adults 5/5
By Cmolliner
Thanks Disney for thinking of us.
Annual passes, fast pass and reservation 1/5
By Kathegf
I buy 4 annual passes, but additional if i try enjoy or know all atracción need pay separately fast passes but this is not enough need pay separately for Tron or seven dwarfs. For me is not fare if you pay for a ticket or annual passes you pay separately for use atracción or go more faster. If everybody pay a passes need make a line and wait I think is discriminatory, all families has same incomes or numbers of members, I think are better like have before just one line to everybody.
One of the worst experiences on my life 1/5
By Vodoo alpha1
This app crashes … I have an iPhone 14 .
Genie plus it’s a Rip off
And lightning lane it’s a confusing loop hole
