DO NOT upgrade to iOS 13!!! 1/5
By jms2k
App crashes constantly on iOS 13. Upgraded and can’t add fast passes now.
Has gone from useless to completely useless 1/5
By cranesnake
Does not work with iOS 13 AT ALL. Use the mobile website if you’ve updated your phone.
100% recommended 5/5
By Bunnypink78
I have really enjoyed using this app to plan my Disney trip. Very useful, love the chat option. I really have nothing bad to say about it. Get this app. Makes things so less stressful.
App crashes on iOS13 1/5
By dp99dp99
Asks for access to Bluetooth. I deny. It then crashes every launch.
Cost/benefit so lopsided! Enjoying this place less & less every time we come. 1/5
By 68bird0415
Sooo disappointing!!!
Too slow 3/5
By wdw1532
The app is okay. There is no alternative so you are stocked with this one.
Disney should create a secondary app to split some of its features. This is an app that has all the information for all of Disney and it makes it slow to respond.
Maybe an app only with fastpass with some link to this main app would be better to make things lighter and quicker to use.
If we remove the fact that this is a very slow app, this app has most everything you will need. It is very nice and colorful.
Just begun, a bit disatisfied on our first day 4/5
By living it up always
Trip has just begun. But I feel like aside from the pool and activities that are all to pool related. It's leaving me feeling like isn't much to do on the resort itself.
No Disney springs bus 1/5
By slvchris
Been waiting over 45 min for a Disney springs bus. 3 animal kingdom 2 magic kingdom none for Disney springs. Bad service
3pm check in 1/5
By bill smolinsky
Room is still not ready!!! Time 3:51pm
Crashing with iOS 13 1/5
By pepe2123
App is crashing almost with everything. If you try to see your plans it will crash . You want to see your resort information it will crash. Why they don’t update well in advance like other apps before iOS 13 is released?
Best place on earth & app! 5/5
By meganwillig
We love Disney, we love the app! It’s user friendly, helps us to stay organized with our plans & fast passes for the day!
Works... sometimes 2/5
By aida09
This app is great when it works! It has a lot of errors or times when it glitches. I like all the options it has to look at things and the maps etc but for such an important part of a trip as fast passes are you would think the app would work better for the fast passes! It definitely needs some work.
Edit: still glitchy!!! I don’t understand why Disney can’t get it right! It crashes, it lags and sometimes makes it look like none of our plans are booked. Needs work!
The App 1/5
By VitinaT
The old way it worked was better, it’s not user friendly.
To many connection issues 1/5
By Thematson
Still
Keeps crashing 1/5
By Sthulin
Keeps crashing in IOS 13
Tickets 1/5
By diamny
Very hard to navigate
Can’t get to establish an acct 1/5
By naples cutie
I cannot establish an acct!
This is amazing! 5/5
By DJm&ms
My family has been struggling finding where the rides were and the fast passes but when I came here it helped soo much!
Ugh 1/5
By Flrain
Constant crashing and very slow! :(
Most of the time it’s great, but glitches are frustrating 4/5
By LMA G8r
Sometimes, the app can glitch pretty badly, leaving you with a phantom dinner reservation or fastpass time. While it can be frustrating, it isn’t harmful. :)
In general, the app is a great way to plan your Disney vacation, offering a one stop shop for all the reservations and pictures you’ll have on your visit to WDW.
Ios13 issues 1/5
By chimoe125
This app will constantly crash if your phone is running iOS 13.
Crashes in iOS 13.0 3/5
By M4TT_
Don’t update your phone yet! The app is randomly crashing since the iOS 13.0 update. Hopefully it’s fixed quickly.
App crashes on iOS 13 1/5
By Joe Vanek
After updating to iOS 13, the app keeps crashing like crazy.
App Crashing After iOS Update 1/5
By MJ in JAX
After updating to iOS 13 using iPhone 6s, app freezes when adding a fast pass and closes out completely when modifying a fast pass.
Great! 5/5
By Logan Mann
Easy to use - very convenient to plan and manage vacation plans.
Photo Pass 1/5
By Julie397
My photos are not uploading after scanning my gold pass.
Easy to use 5/5
By Yorkieand Family2019
The app has made our day much easier from ticket purchases to managing fast passes!!
Good app 4/5
By Alex Surnov
Overall the app works very well, although I think it might not have given the correct working hours for the Briar Patch shop. The app wrote 10:00 AM - 6:00 PM, but when I came at 9:40, the shop was already open. In all other cases, the app was precise and helpful.
Not working properly 1/5
By carlitos jw
This is not working property
Love this app 5/5
By Disney Wayne
Love using this app. Makes planning a breeze
Not easy to navigate 2/5
By Slegma
Screens do not tell you what is wrong in Fast Pass reservations
They are just a dead end
Times for restaurants are not correct 2/5
By mmbatbitw
We brought this to the attention of All Star Music and ABC Commissary and Backlot Express. The app says ABC and Backlot are open at 10:00am however they are not open until 11:00 am. They all say they are contacting IT however after four days it still has not been corrected. If you want us to use the app you should really have the times correct.
App Has Steadily Improved 5/5
By ComputerTravelGuy
Great concept that took awhile to implement (with some serious, initial app issues). But the issues have been resolved, the app stabilized, and the concept is yielding benefits to Disney & Guests. The Disney app does drive a family to plan their visit months in advance but this is necessary to get the most out of their Parks.
Fast pass issues 1/5
By Upset magical guest
Fast pass does not work w app
No cast member could assist
Very disappointed
💕💞💕💞💕 5/5
By BobMcmufin
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Freezing 1/5
By ZG126
App consistently freezes whenever I open it across all my different devices.
Slow 1/5
By Greg A Woods
The app takes forever to load and occasionally crashes. Really frustrating.
A lot of hiccups! 3/5
By Ann9212
We booked this trip way in advance! Our Mickey bands didn’t work. We got stopped at the gate for our party entering in. Staff not so friendly. First day is okay. Water is too expensive really?
Beware!! 1/5
By Lucio Viezca
So let’s start off by saying I love Disney grew up on Disney I’ve been coming here since 1990’s since I was a child I came now to bring my children and it is horrible u can’t use your strollers for your infant u have to wake up your infant every time to stand in line for my other daughter who is capable of walking. Then to top I can’t smoke. There is no designated area for smoking.... airports have them. But not here.. this is ridiculous
Family trip 5/5
By RSTJanzen
The app was great for making changes on the go. Loved if we were running late I could move fast passes and restaurant reservations. Can’t wait for our next trip.
Itinerary 4/5
By disney19 alma
I wish it would let you plan an itinerary in advance with personal notes you can add in.
Not up to Disney Standards 1/5
By Assoc oral surgery
Honestly, the disney app is a complete disaster....half the time it kicks me out and prevents login for minutes to hours at a time. The app is not at all intuitive or user friendly. For the amount of pride Disney takes in creating a magical experience in it's parks and attractions, the app is a glaring aberration.
Amazing 5/5
By EJBell1
This app helps so much when planning your trip to the parks and picking rides. It also helps a lot when you are walking through the parks to get to your next ride. Love this app.
App is awful 1/5
By 66degrees
Does not work well for groups. Very cumbersome and difficult to use. Not such a *magical* experience
Easy Navigation 5/5
By DisneyDen
Very easy to navigate and convenient when you have a few minutes to check for reservations.
Not user friendly 1/5
By cjmgm
The site has been miserable the last 2 days. Had to call to get things fixed, linking a hotel, adding a ticket , not able to get fast passes at Mine Ride or Slinky Dog at 60 days out
They keep getting better! 5/5
By Goob Allen
The app is phenomenal! And it keeps getting better! Love it!
Rodrigo Salazar 5/5
By Migajas trajas
Everything you need to know to take action at the tap of your thumb! Muy útil.
Crashes and does not navigate accurately 1/5
By Poopy Q5
Tried to use the help and every time I choose a link from the help the app crashes.
Also tried to use the navigation to find places in the park and found I could not pinch the map nor would it update real time when walking in what was supposed to be the direction of the ride.
No way to unlink a magic band that I could find in the app. I decided to forget about it since my friends were here for a one time use. I decided to just remove them (deactivate) their bands after they leave. The tickets were just for a 2d park anyway.
