The app always has issues connecting 1/5
I have had issues with the app saying I have weak or no internet connection, even when I have 4 bars. It’s very frustrating!
Disney with the Grandchildren 5/5
First day already loving it
Awesome! Best place ever! Magical! 5/5
By haha Teacher
Awesome! Best place ever! Magical!
Wait times 3/5
The times are not updating immediately. Especially for haunted mansion. Shows as 25 mins but actually it’s 50 minutes wait.
Terrible busses 3/5
Buses from hotel were terrible. Made the day very disappointing.
Tickets won’t link 1/5
Won’t let me link tickets for fast pass
Front desk 5/5
By latin vulgate
Zack was the person that helped us today. He was AMAZING. Very friendly efficient and made our experience a pleasure. He explained things in a way that we could understand and helped us figure it out with ease. He should be a star member of your Disney team.
By it dosent metter
App is terrible. I choose a magic band and half the time it says unavailable, the other it doesn’t keep my item saved! As much money as this place makes you would think it would be less than a hassle to deal with!
I good way too get around!!!!
Otros idiomas 2/5
No está en español
App ticket access ability 4/5
Need to have qr codes in the app so it’s easier to access and get in the park without having to find an email.
Mickey is BACK on his game 5/5
I’ve always liked this app. It’s been helpful preparing for Disney trips and useful while in the parks. Imagineering has finally fix the app! Far less crashes are occurring and the app boots fully where in the passed it would just hang at the Boot Screen. My favorite parts of this app are being able to see my plans, wait times, mobile food ordering, park and resort maps with the find me icon. Disney Rocks!
Difficult to navigate! 2/5
I have use this app six or seven trips to Disney And it seems to get harder and harder to use every time
Customer service was great 5/5
Benton in the guest services by the hall of presidents was awesome plus she has the same name as my grandfather so bonus points
Disney has to get the app thing straight 1/5
This is one of the worst, most unreliable apps I’ve ever used. It is slow and more than half the time doesn’t complete it’s function. We love Disney World, have a DVC membership and go at least once a year. For a company that is so efficient about so many things, I’m shocked that they can’t get this app worked out. It’s been like this for the last 3 years and I’ve always assumed it would be better the next time. Not yet!!
By Auntie B and PaPa Bill
Rocky from UK at guest services was terrific!
Sad day! 1/5
Staff rude and not helpful at all. Complete waste of $2000 plus dollars !
Lines experience 1/5
By jhghjjj. khuhv
For all the money charged to come to the parks it is a disgrace with the lines. Can do maybe a few things in a day. Waiting in a 2 1/2 hours, maybe some good fans, some air conditioning, Vegas does it. So all about the buck. We are not cheap, just like getting what we pay for. Disney cheats people. I know you don’t care , it’s all about the bottom line.
And the restaurants are not top shelf.
Fast pass issue 1/5
I’ve had this app since the beginning and there is always an issue. Current issue is fast passes won’t link with my friends pass. We’ve used this feature many times in the past but it’s not working. Very frustrating!
Great way to be in the know for Disney
Changing the date 3/5
I changed the date of the ticket. It the fast pass dates didn’t change. It doesn’t explain how to update it and I don’t know what it means to “reassign” a ticket.
Too long of a wait 2/5
We got here at 9:30 and are just getting into the park on the first ride. Upon entering the park we waited in line in partial sun with no fans or misters.
Worst App Ever 1/5
By Joe Traveler 22
Lots of good ideas, poor implementation. Honestly, I don’t think the human interface could be any worse if they tried. And it couldn’t be any slower. There are other apps available with much better human interfaces. The other apps don’t “automatically” keep track of your reservations, but this app is so unreliable that carving your reservations into a stone tablet is a better option. It’s obvious that too much time and effort has gone into making the app pretty than making it useful and reliable. Really Disney, stop putting so much emphasis on creativity, and put some more into utility. Take a look at the “Magic Guide” app to see what a good human interface might look like.
This is a re-review. It’s hard to believe, but they found more ways to make the app worthless. At least 50% of the time I get a not working now try again later message. Come on Disney let the 5th grade Russian kids go, and hire some software engineers!
Great times/long lines 4/5
Enjoyed everything we did. But only got to 4 rides because of long waits.
Anything to streamline my trip to Disney is always a winner in my book!
Disney spend some money on making a proper app 1/5
Never works. Constantly crashes or says something didn't work.
Can’t get my hotel linked
Best Park App in the Business 5/5
We are so impressed with the quality and thought built into the My Disney Experience app. This will be our second trip to Disney World in three years and we started all of our daily planning in the app this time. Compared to other theme park apps we’ve used, this is a dream app! Thanks for the considerate work that went into it!
difficult to use 1/5
By Mr. CR Otter
It always reports that weak network connection but the other apps do work well.
Disney Lying Again 1/5
I bet most of the 5 star reviews are written by Disney.
I would die for Walt but pls god fix this app 1/5
You would think that a multi million dollar company could produce a decent app but no... They force this monstrosity on us.
It should allow you to select all
To download and save instead of one at a time.
Well worth the money 5/5
Quick see you plan was amazing
signed up for fast pass 1/5
could not use it for any rides!!! what is the point going through filling out everything and can not use the features.
Fun in the Sun 5/5
A couple of not so magical moments at the beginning but the Hotel Staff have made it up. Very hot so misters more areas with shade to rest, especially the elders. Not all but almost all those working here are very nice and some so nice you want them as friends. The heat can make the kids grumpy, and the adults, but do not let it choose not to.
Can’t even get in 1/5
By W0lfie D
This is the worst experience ever and we haven’t even made it into the park. No monorail, Ferry keeps closing and opening, buses are backed up. Totally disorganized and little kids cooking in the heat from standing in the sun. Would take my money and go home if I could at this point. So upsetting to start such a planned vacation this way....very disappointed
Mobile Order Issue 3/5
Kept trying to use the app to order mobile food has worked in the past but it constantly what time out updating card even though it was on file
Customer Service 1/5
Just call me at 15402208211. We can discuss. I would appreciate someone from management to call.
Monorail not working. :( 2/5
Can’t get out of Polynesian easily to Magic Kingdom
Is not conducive for groups 1/5
The apps tends to suggest that it would be good for groups but it is not. We have two groups going and it kept going back to the main screen instead of letting me continue with one group.
By Israel Borges
Application inconsistent with glitches and slow. Great difficulty to access the photos, delay to upload and in addition it is possible to download one photo at a time.
Cumpleaños Ema 5/5
Lo Máximo! Nos encanta.
Love everything 5/5
Fast pass 1/5
I bought a fast pass and they didnt let me enter to the rides
Too much $$$ 1/5
I don’t understand this place it’s crazy. People roaming about with no clue of anything the staff try’s to be helpful but they are pretty clueless as well.
Major rides at animal kingdom are breaking down! Very annoying since we only have one day here!
Waste of money 1/5
Throwing away money at nothing. Three hour waits on rides, while the ones you have fast passes for are shut down.
Waste of money 1/5
regional parks are better, this place is packed which leads to 2 hour waits to ride rides. 400 cash for 4 rides. Think about this- 8 hours of standing in line for 12 minutes of rides. This place is a joke I’ll never be back.
Fast pass won’t link 1/5
We spent half the day at Epcot looking/waiting for guest services to resolve the issue of why our passes wouldn’t link to fast pass and as a result were shut out from using it on the only rides that mattered.