Disney App 5/5
By wereiptdgpidipts
This app is fun for everyone, we can see the wait times and get fast passes🥳
Mask/COVID-19 1/5
By redemed4
The face masks are unbelievably hard to wear. You can’t breath. Disney gives you know room to breathe. We are outside in the fresh air. There is a 97% recovery rate with COVID 19. People need to stop watching the main stream media, and find out the real truth about COVID. I respect people are scared, but if your scared stay home. I understand the fear people have. But let’s trust God. Where’s the faith people. I won’t come back anytime soon.
Crashes and freezes 2/5
By Veryhappymbr
Im trying to plan a trip but the app keeps freezing and crashing. It’s so annoying!
Late room 2/5
By SJR1200
It’s now an hour past check in and still no room at our resort-Pop Century
Disney vs Universal 1/5
By Fried Dog Q
Spent 2 days at Universal, had a fast pass for one day.. Rode every ride including the two haunted houses. At Universal you can go between the parks and when you stay at one of their hotels you get in an hour early. Came over to Disney for two days stayed on property...you can’t get in an hour early, no fast pass, and you have to compete on your app with everyone else in the park to ride the main attraction. Disappointed for the money and time we spent at Disney. Universal hands down hand better rides, customer service, and was far more organized!
TOO SLOW 2/5
By no7392)
Internet connection causes the circle of death while the app thinks of how to get to the next page. Magic Kingdom is limited to 25% capacity! How slow is it going to be when it’s at 100%?
Maps 1/5
By deereman6410
Maps are awful spent hour walking around looking for soarin no sign or help stuck behind parade and rude cast member would not let us pass the horse. Raised around horses all my life can drive a team he was very rude.
Height rejection after waiting 1+ hour in sun. 1/5
By NanaSoTired
Waited over an hour after getting measured for flight of avatar and grandson got turned back at top. He was devastated. He measured tall enough at physical and at bottom of ride. To top it off manager was snooty when he started crying. Very sad.
Consistent pages 3/5
By charwac
The app would be improved if similar pages like restaurants had functionality in the same place
Rise of the Resistance 1/5
By TravelAgent12345
Terrible way to get onto a ride.
IT issues 3/5
By pulto616
Slow and unresponsive
Virtual line for rise of the resistance is crap 1/5
By Universal Does It Better!
In the park we’ll before 10, on the app at 9:55 spamming to join, on at 2:00 spamming to join and NOTHING! $135 per person to not get a chance to ride a ride is crap! Give us the option to stand in a line and luck of the draw on the virtual! Something’s gotta give, Universal will continue to get my business until y’all figure it out! And the lady doing the virtual line at 5:15 pm on October 17, 2020 told me she was to busy to answer my question, again total crap!
Amateur Coding Hour 2/5
By PBN27
This thing just crashes with many request when making changes. Wish they had real app developers proofing the site.
Ok but too laggy 2/5
By G94758362
This app is a fine idea and absolutely necessary when you visit Disney World. Unfortunately, it takes way too long for it to do or show you anything and when it finally does it crashes and you have to do it over again.
Easy Use 5/5
By îiíúpœ
Very helpful and very easy to use!
Hollywood Studios 1/5
By myemptynest2
Virtual app is messed up. It showed one in our party not in the park and we had been in the park for over 1.5 hours. Spent 1/2 he day before with a guest service person and they said we were good to go. After talking to them today absolutely no help.
Necessary app, runs like hot garbage 2/5
By furiousn1k
You need this app for a smooth Disney experience. The app is great, for about 60% of the time. The rest of the time? Runs like hot garbage. Locks up, stutters, makes you want to throw your phone in the river. This is across my iPad, 2 different versions of iPhone, my friends iPhone and even some folks android devices. As much money and we burned in a fire for a Disney visit, surely y’all can out together something better than this.
Fair 2/5
By tdkarl
Fair at best.
Underwhelmed 3/5
By fitnext21
They should adapt the price to what they are offering, extremely disappointed
Hiriókfdl k👩🏻🚒🤴🏼 1/5
By aloloopp b.
Planning a November trip 5/5
By Rob/65
Makes it look easier than last visit 8 years ago
Great Service 5/5
By ElmerFam
We love that no matter where we go in Disneyworld the service is outstanding!
Good enough to navigate 4/5
By dark gary
Does the job of navigating parks and saving spots in line
Customer service cut in order to save a buck 2/5
By Rosie081965
It’s a little early to tell but we went to magic kingdom and left before we even rode one ride. Disney has cut so many employees, restaurants, stores, and the people here are competing for the minimum remaining and the crowd feels more like a mid July crowd than a mid October crowd.
Not good 1/5
By goodjob walt
Worst app ever
Let down 1/5
By Mooresvmk
We spent so much on tickets and $25.00 to park😳 and stopped at 10 and 2 to get on the new Star Wars ride and didn’t make it! This procedure is an epic fail!
Wait 1/5
By Hdjslhfbwk
Hurry up and wait. Good luck getting food.
Pandemic Pandemonium 1/5
By Cinddim
The lack of communication from Disney on their website regarding the Star Wars Rise of the Resistance ride queue is disappointing to say the least. When we purchased our park passes online the prompt to designate your park entry was not clear. Then once inside we raced to stand in line only to find out there’s a race to get into one of two queues, 10am or 2pm. Ridiculous! Post this info online to give everyone a fair shot. We paid the same full price pandemic or not and the magic disappeared the second we arrived and had to endure this unnecessary stress.
Oct review 3/5
By upstate mom 3916
You guys are doing great but the experience for the kids is not the same. Happy to be here but wish more attractions were open. Little dinning options.
Theme Parks and COVID don’t mix. 1/5
By Tashami28
We heard that the parks were empty due to COVID and limited capacity, but at Hollywood Studios today, we’ve found that not to be true. It is hot (multiply mask discomfort by 10 when walking around in 90 degree weather), crowded, and unfortunately, the virus has caused much inefficiency in wait times and food availability. Save your money.
Epcot 2/5
By Mom111773
What a joke. At oark opening 2hour waits.
Covid procedures 1/5
By esogen
They are stealing the joy out of this experience. Today is nothing like what we imagined
Need clear sign and IT working 3/5
By carrams
Everywhere we go the employees do not give correct information. ESP on transportation. We waited 45 mins at 6am. And the bus never came for us to go to our Chef Mickys.
Needs the shop feature back! 3/5
By 8clara
Literally the thing I enjoyed most was the shop part of the app where it told you where items were in the parks and where you could find them. Literally haven’t touched the app much otherwise
Need Serious Work 1/5
By Jill Q.
It would not show me my room number without making me log back in and it will not save my password so I had to reset it. Please fix these glitches.
No Welcome. 1/5
By FirstTimers20202020
There is no “Welcom to Disney World,” just a scolding for having the wrong mask on while having the right one shoved in your face.
Very sorry, we were trying......
Copying from clipboard needs to stop! 1/5
By Nate_WDW
This app is accessing the clipboard and pasting into the app somewhere (where does it go?) every time I open it. Disney, you need to stop accessing our info. Please fix ASAP.
My experience in the parks 5/5
By Ruined the game
Really feeling safe and having a great time. Awesome job employees!
Great help! 4/5
By jmrodg01
It is a great app to have while at Disney. Very helpful and user friendly but does not work all the time. Could be because so many people are using it but had to restart several times while on vacation. Again, it’s very helpful. Can order food from restaurants, open room door, make reservations etc.
Doesn’t load 1/5
By ListenerKitty
I need to this to order food in the parks but the food screen rarely loads. It’s been such an nightmare. I have to delete it and reinstall to order food. Then delete It and reinstall to request the food be prepared. Finally one last reinstall to see which stall it’s in.
Not great and drains the heck out of my battery.
Unwelcoming 2/5
By Deetsafreesia
I understand that we are experiencing a pandemic. But to ask your guests to wear masks in the open air of your large and spacious, well planned parks is not necessary!! And, to have employees policing the proper way to wear the mask is cruel!! It feels very unwelcoming and not very special at all to be here. Why aren’t the boats running? Couldn’t they be half loaded? The state of Florida is blessed with a warm climate, there could be outdoor seating in many places, like ESPN or Big River brewing. Please try to be reasonable and humane!!
Constantly crashes. 1/5
By qwetyuiiiio
Impossible to get in virtual que. app crashes constantly.
Star Wars 1/5
By Lyncut
Too hard to get a place on the Star Wars ride. I hit the button right at 2pm and it was already full. Every worker says that it’s very difficult and people complain everyday. Get rid of virtual Disney! Even Universal puts their virtual ride on Stand-by at some point. So if you are coming to Hollywood just to ride the Star Wars ride save your money.
Mobile order doesn't work 1/5
By RoHo42
Book
Issues with credit card 1/5
By See dubbed
Can’t make a reservation without the payment method. Can’t add a payment method.
Not user friendly 1/5
By pattim29
After app kept freezing Spent hours on the phone trying to get my ticket that now went up in price since yesterday. App kept freezing wouldn’t let me purchase my ticket had to wait on phone then purchased ticket with agent but then tried to make reservation and now doesn’t show reservation. Another agent said my magic band wasn’t on my account tried to do that too and it said it is but doesn’t show now on the phone again for the 3rd time trying to get answers not happy with this experience
Rise of the Resistance 1/5
By nodice2
Had two opportunities to try and gain admittance on the app. Did not have any luck? Like most, we came here today to experience the ride. What a huge disappointment. Need a better system.
Star wars resistance 1/5
By unhappy grint user
Virtual queue is a joke.
Needed for Disney Magic Kingdom 5/5
By Fritzburger, no!
With no fast pass option, this will display ride wait times. Need to find a restroom quick, this will get you there. Map and location marker is so helpful.
