Crash and freeze 3/5
App tends to freeze and crash quote frequently
Keto diet and no food for snacks in animal kingdom for non pork eaters 1/5
By hangry today
After being told that didn't world is accommodating to people with dietary needs, I was sad to chase all over the place trying to find non plant protein and sugarless. The barbecue place had pork and everything else was carbs; when I asked then to substitute a slice or two of turkey they refused to do that saying it would be a meal on meal plan. I hate this. Ruining my day. Thanks for nothing.
Crashes often 1/5
App crashes often on iPhone 6.
Not the Happiest Place in the World Anymore... 1/5
What a ripoff! The amount of money spent for 3 parks for 3 days and We cannot ride the rides we have paid to get on??? Ridiculous wait times...195 minutes....165 minutes...and so many people walking over each other you just say forget it and go home:(
I heard so many others complaining about the same thing as they walked by. Disney.....something has got to be done with the park experience you are providing us....it’s a shame and no one seems to care....
App never works well in a crowded park. Every time we are here during a crowded time of the year the app locks up requiring multiple resets to use making it a real pain.
Sluggish app crashes and doesn’t respond, but the park makes you depend on it for fast pass and whatnot. Wish we had taken the time to go to kiosks instead. Ordering online wasn’t too useful and the app is hard to navigate - spouse couldn’t find his food order. Disney has some work to do on this app, as it’s NOT magical and not ready for prime time!
Very unstable 1/5
Whenever I try to access something on weekends.... it’s a never ending task...
Unable to open app 1/5
I havent been able to open the app for 2 days. It just kicks me out. This is annoying and i havent even gotten to Disney yet. What if im there and this happens 😒
Inconsistent App 3/5
The app is very helpful but very inconsistent. Information is frequently unavailable causing stress and concern.
Fast passes 2/5
The fast passes and disability pass do not work properly - very aggravating when here w a disabled child
By Exi Mius
It’s sluggish and requires restarting quite frequently. I do like having wait times and a digital map. 5 stars if the app was a little more reliable
Up and down 3/5
Good information when it’s running. Will tend to turn off by itself randomly and I have to restart.
Freezes- lose out on reservations 1/5
This ap is unbelievable. While making 2 reservations, i got to the part where i enter my credit card information to reserve my meal. With i press “Book Now” it freezes and tells me to reload. Then i called the 877 number and nothing was available. Fix your app
2nd Worst App Ever 1/5
This app is a top contender for worst app ever! Loading takes forever, app freezes and locks, linking accounts is near impossible, fast pass is not at all convenient. Disney should be a pioneer in these types of apps but it is apparent that the facade of a great app is more important than the substance of it. Now, back to waiting in line...
AMAZINGLY BEAUTIFUL!!!! SPECTACULARLY INCREDIBLE!!!! OUR FAMILIES HAPPY PLACE ✨🌟✨🌟✨🌟✨🌟✨🌟✨🌟✨🌟✨🌟
Crashes Constantly 1/5
Used to love this app, but since around January, it doesn’t open and just crashes.
No account for current age 1/5
Tried two email addresses. Can’t have an account with current age. I was born in 1982...
Can’t log in! 1/5
Can never log in. Can’t get past my security questions
Junk app freezes all the time. 1/5
Freezes all time. Keeps signing me out. Wish the app had all the food options, like showed snack carts and such.
Not the best 1/5
This app constantly goes down and I just don't understand why. Disney as a whole makes enough money to have an app that should work even if you are not online.
What a experience 1/5
This app is really confuse and complicated. The directions are terrible and I was so lost at Animal Kingdom and Magical Kingdom all the time. In the park there is no much information, I had to ask people a way to go. I had problems to get free passes, problems to add my family in my party. I went to the guest services twice and the theme park didn’t solve my problem. They were really polite and fast, but I still had problems.
The accessibility is other big problem at Animal kingdom. I had an autistic kid in a wheelchair that I had to push, and many times I lost my patience and energy upon the ups and downs and ramps in the park. Specially in the rides like Avata flight of passage. Where are the elevators? I haven’t found one. How Disney expect that the disability people walk through does places? What it was suppose to be a dream, was a nightmare.
I’m leaving this message here hoping you guys get the feedback, and people prepare yourself before get into the park.
Needs a lot of work 2/5
This app crashes all the time. Reservations and tickets that were visible are now not visible. I spent 40 minutes on the phone with customer service and was told that it would probably resolve itself at midnight. It didn’t. Even though everyone in my travel party is linked to together and we should be able to see plans we share I can see no one else’s tickets nor dining reservations, not even ones that I am on!!!
This thing is such a pain!!!
Not working so well 1/5
By Many replys
Tried book restaurant and when click book now not working for me or wife’s app.
Always crashes 1/5
By Sara Nightfire
You can’t do anything with this app even in the early morning. It’s always down or barely works. Very annoying when you want to change plans.
Works... sometimes 2/5
This app is great when it works! It has a lot of errors or times when it glitches. I like all the options it has to look at things and the maps etc but for such an important part of a trip as fast passes are you would think the app would work better for the fast passes! It definitely needs some work.
Bad experience 1/5
By baylees family
Way too crowded!! I’ve been here at least 12-13 times before, maybe more, but this is the WORST!! Disney sold way too many tickets for this park today and the fast passes are being so oversold that the standby wait times are horrible. Totally unacceptable for a Disney experience!!! Will most likely be my family’s last trip to Disney! Will be looking into other parks & vacation experiences for my family. Miserable failure Disney - you used to be so much better with crowd control and line movement. You failed BIG.
It never works!!! 2/5
I am a Disney world season passholder. I come to Disney a lot. The app used to be very convenient, but now 9 out 10 times I doesn’t work. I tried to make a fast pass earlier today and it just kept signing me out, but I know a lot of people use this app so it is slow but I hope imagineers will fix this soon!
40th Birthday Part One 5/5
Thank you Liz at Guest Relations in Hollywood Studios! You not only put the biggest smile on my face you set the tone for the entire day. You made it truly magical.
Worst app ever. 1/5
Disney really wants you to use this app. Unfortunately, it rarely works and crashes all the time.
Disney World 1/5
I dont get to come often because the price for the park but today, bathrooms dirty, refills on soda in Tomorrow Land and not in Pecos Bills when I saw people getting them. Many years ago showing skin was not allowed and now people are half dressed. Also trash in the ground not kept up. I love Disney but disappointed at how things are being kept up. Makes me sad.
Poor fastpass reactivity 2/5
Slow response time to “locate ride”...and fast pass does not allow an additional selection once the FIRST of your initial 3 reservations is completed....NO...you have to wait until the 3rd choice is complete and when the parks are super busy and the fast pass selections are not made until a couple of days before trip...then the fast pass is of NO real value because your 3rd selection may be a “late time” irregardless due to crowds. Poor development...this computer age should more than make allowances for an operating system to control the fastpass scheduling that can handle recognition that one “fastpass” selection has already been used much earlier in the day and make options for adding the “additional one at a time” after the first 3...much more manageable!!!
Disney App 1/5
No internet connection notice ALL DAY!!!
App Problems 1/5
Your app is great but your servers obviously can’t handle the volume at times. Call AWS or Azure or whoever you use and increase the compute.
The app is very slow and freezes too much. Am constantly kicked out and have to close the app
App never works 1/5
By Constantly Doesnt Work
Constantly says sorry not available. Get an app that works right before you release it for use.
App is the worst 1/5
Trip to disney last year this up would barely work. Had to erase and download app again constantly. Kept freezing up
Really Disney!? 1/5
Could you not spend a bit more money on fixing all the bugs in this app?
2005 app technology 1/5
Most frustrating app I have used in quite awhile. App should recognize my location and make recommendations. Navigation throughout the app is sloppy. I would say it’s time to refresh this and incorporate a bit of UXD into this app.
Maxpass is a waste of money 1/5
I purchased maxpass for the family and was not able to use the fastpass or photopass. The app kept saying the tickets are invalid and wouldn’t add the maxpass feature on to the app. Waste of $100. Don’t buy MaxPass.
App freezes constantly, won’t allow for online check in, can’t link reservations or guests...very frustrating experience.
worst app ever 1/5
This app even could not run with disney‘s own wifi in park and it crushes every time you use.
Oh my God an hour into it and I still can’t get it to work worst app I have ever use 1/5
By Deb Schrack
The worst possible app
Fast pass 2/5
By ak appr
Accidentally added all our passes to the app and now can’t do fast pass because the passes are assigned (before) the fast pass and Idk how to remove them and on hold for 30+ mins. Animal kingdom = waste of money
By angry passholder
App does not work EVER!!! Can’t add people. Haven’t been able to get fast passes for 2 months!!!! Why be a passholder????
Ok app but continuous glitches 3/5
This app is a one stop shop for about 80-90 percent of what you need (can’t get rooms at hotels) but it does consistently have issues with glitches where the fast passes don’t work and really brings down the effectiveness of it.
Wish it would do all that it was supposed to do. 1/5
Would like a zero star option. App would not load many of the pages that was on it unless it was taking you to a web page to buy something.
Needs work 1/5
By meldisney granny
I am at a loss to understand why a Company like Disney cannot do a better job with this website. We are Disney fans and experience frustration every time we use the mydisneyexperience website. Sad to say but it is frustrating and we end up calling your incredible cast members for help. Please fix this!
Helps me out 4/5
This app has many features that are helpful when planning and visiting Disney properties. Sometimes not user friendly for finding things but they are there just messing with it till you learn your way around.
Won’t even let me put in answer to security code 1/5
It won’t work to finish registration