3 weeks out from our resort reservation and can’t get into anything 1/5
So we are 3 weeks out from our reservation at old key west and we can’t get into anything. Can’t reserve any restaurants, even at old key west where we are staying if we don’t just outright give up on our trip and right the resort stay off s as money loss, and can’t get tickets for the park. We waited on getting tickets because Disney’s horrible no refund policy even if their is a pandemic and even if your job might be at risk and you now can’t afford us risk. App is totally useless and the number provided in the app is useless. Your either on hold for 3 or 4 hours or you’re told sorry don’t know anything can’t help you. Really upset at this useless app and at Disney. Beginning to think I’m done with Disney.
No magic at all this trip
Soo expensive for the horrible time we are having
Princess and the frog 1/5
By I think Madison
Are they redo Splash mountain with
Princess and the frog I love splash
Review 2020 2/5
This app keeps crashing 😞
By da mrs case
Everything has been super helpful as we make plans
Upcoming Reservation With No Way to update annual Pass 1/5
By mrs. patty petrick
I have a week reserved in September at Fort Wilderness and Annual passes that expire in a July. I have attempted to call in to renew to no avail. So I am stuck with a resort reservation, expired annual passes and no way to make reservations to any of the parks for the entire week! Latest recording after I attempted to call 53 times.... very busy call back next week! Today is last day to make park reservations prior to opening to non pass holders. Would love to know what recommendation you have!
Love Disney but the app is ok 3/5
Love the fact there is a little part of Disney in my phone. The is the only app you need. Booking made easy.
Every time you update or change the style it harder to do things.
Waited four hours on hold only to be treated like crap by the cast member. Going to spend my hard earned money elsewhere. Unbelievable!!
Times Don’t match 1/5
The times on your app don’t match the actual restaurant times! 11:00pm on the app but it actually closes at 10 and still processes the payment. So now I have try and get that money back. Good preparation Disney.
Park Reservation System 1/5
Have spent more than 6 hours total holding while calling Disney phone lines, tech support, resort info. Of the three customer service and tech support reps, no one has been able to help. Unable to complete park reservations for dates of our stay despite countless attempts and phone calls. Extremely frustrated.
I can’t cancel my reservation! 1/5
By Dana Lic.
Cancel reservation 1/5
I would like to cancel my reservation but it does not allow me to on the app. I tried calling this morning, was on hold for 3 hours and my call was dropped. I tried the chat and lost the connection using the app.
Park pass reservation system 1/5
I have two separate reservations for Beach Club for 8nights/9days. Could not make any park pass reservations for any of the days but one! The website didn’t work and by the time it worked for me everything was taken!
Cast Member never answered 1/5
By j BCS Fr fbds Th ct Tb cc'd
Open chat line for hours, cast member never responded
Disney app 3/5
By dvc membr
Crashes and hard to access when busy!
Maze of disaster 1/5
This app is overly complicated and a disaster to navigate. Nothing is where it’s expected and it seems you need to use websites to complete parts that don’t exist in the app. Profile changes are not working. The happiest place on earth is likely to destroy my relationship as I melt down using this hot garbage app. Thanks Disney.
Annual Passholder Not Able To Reserve 1/5
The systems are crashing. I was for over 3 hours waiting to speak to someone and the call magically dropped. Online it says my passes have expired but they have not! On the App my passes show up to date but I cannot male reservations for the parks through the app.
Perfect App for The Happiest Place on Eart 5/5
Well done Disney! The so has saved me hours of calls, long lines and headaches ordering food. Looking forward to future updates!
What a mess 1/5
Why do you give us the option to call or make ticket purchases online only to not answer or disconnect? Very frustrating.
Never works when you need it. Kicked me out of my $4,000+ vacation.
New “park ticket” system is awful 2/5
Disney could have done MUCH better in creating a process to book tickets for parks. It’s way too confusing. We’ve been struggling to get tickets reserved for the entire stay we already have booked in September. I’m being patient, but I really expected better from Disney!
Park Pass system 1/5
It’s not working! I have reservations already for hotel etc for December and can not access this system to reserve my park days!!!! Very upset. Can’t even send this review because all “nicknames” are taken
New Park Reservation 1/5
By 2nd Bone
So far so bad. Trying to get on is a real hassle so far.
Park reservation system 1/5
How is it possible Disney could not be ready for opening the new Park reservation system and their system crash or not be able to handle the load ? You had to know this was coming. Borderline incompetent.
Total System Failure 1/5
I understand that Covid is causing Disney to reimagine much of their business. However launching a park reservations system that is a complete failure from the moment it launches is not creating any sort of magical experience for anyone. I am DVC, AP and have logged over 100 trips from 12+ hours away to “The Magic Kingdom”. I have hotel reservations and valid parking admission for my family and have spent 4 hours attempting to access this new system to have Stitch tell me he ate it, the Seven dwarfs tell me they are working on it, to space Mountain telling me I’m almost in orbit and have gotten no where but irritated and questioning why I hand Disney THOUSANDS of $$$ each year!
Get the system right before you launch it.
It’s slow. Doesn’t run well on wifi. It glitches. For such a large and company the customer service is lacking. We are on hold for hours!!!! Different info from each person on the same matter. It’s confusing. It’s not user friendly. Disney needs to change this.
Park Reservations 1/5
I am going on 3 hours of wait time to make park reservations. This is absolutely absurd.
Park reservation system 1/5
Appears to not be working. Waited with a countdown that kept adding time then automatically transferred to a page that was mostly blank.
Disney ex 1/5
By trumps an idiot
Ridiculous!! Waste so much time on this ap, and never get anywhere. Most messed up system I’ve ever dealt with! Can’t even post because my nickname is already taken!
Disney tech is the worst 1/5
The Disney company is a huge multi million dollar company who does a great job at nearly everything they do. But it is madness that their web site and most of what they do related to tech is so terrible. I don’t understand it.
By Ms. Conly
I’ve tried everything I know to make reservations into the new park system, no way to do it online, no way to call by phone, nobody to chat with, no way to get into my account and now I’ve been locked out. I NEED HELP. I NEED to talk to a real person on the phone. Phone number 432-528-2909
Not user friendly 1/5
The web site is not user friendly and it seems like it can’t support the volume of users.
Not good 1/5
By What in the world Nintendo
No able to make my Park reservations as promised. App is not working
No chat support and can’t make needed reservations
By Angry Disney Fan
Nothing on app to help in getting a park reservation for our already paid for trip in December 2020. Yes, we’re staying on-site😡😡😡😡😡
Park Reservation System 1/5
Attempting to schedule park reservations—system appears to be down.
New reservation tool 1/5
I can’t believe I spend money to use this crap
The app seems easier to navigate than the Website.
Love my Disney! 5/5
This app is the bomb. Love how it keeps me organized and makes planning Disney trips easy.
Up coming vacation 5/5
Checking out the new app for Disney. So fun I’m already to go and experience a day of Magic it’s been a long wait looking forward to our visit being we missed our May date. But will need to wait for our black out dates to go by so hope to see everyone in October.
Love Disney and the App! 5/5
This app makes my visit to Disney even better! Easy to use!
By hankee doodle
Can’t get thru on the phone lines and no one respond thru the chat option
App not allowing sign in 1/5
App will not let me sign in
By Anakin and obiwan
The Disney world app has helped me tremendously!!!
Hotel reservations 1/5
I find it unbelievable that I could have a reservation at a hotel and possible not have access into the park.
Let’s face it, hotels and tickets are expensive enough.
It saddens me that I took a lot of time and effort to plan the best and need I say expensive vacation for my grandchildren for Disney to remove all our my meal reservations
Contactless Payments 5/5
Looking forward to hopefully being able to use Disney Gift Cards for mobile food and beverage orders some day. Would be a great way to expand support for contactless transactions.
Must have for Disney World 5/5
This app is great and a must for keeping track of all your dining and FP plans at WDW.
MUST HAVE for successful Disney trip! 5/5
By Savannah Savs
We recently planned a very last-minute Disney vacation as an adult couple and I learned quickly just how much things have changed in regards to fast passes, magic bands, etc since I had last visited as a kid many years ago.
The main piece of advice I saw everywhere was to first download this app, and I’m so glad I did! We used it for EVERYTHING, including booking fast passes, making dining reservations, getting directions to places, viewing our photos from the trip, and most importantly, viewing wait times for rides and attractions. They seriously thought of everything when creating this app, and it made our experience so much less stressful and more fun! This is a must-have for a successful trip. I’m seeing a lot of reviews about glitches, but I didn’t have any issues before or during my trip.