Needlessly Difficult 1/5
By EpicFail75
You can tell they added and changed a lot of the functionality to an old app. The buttons are all over the place. There are functions that you really have to search for and spend time figuring out.
But the worst part, by far, is the lightning line. I feel like they purposefully designed it the way they did to get people to by multiple individual lightning lane passes which are only $1 less than the genie plus service.
For example, if you have a party of 4, genie plus and unlimited lightning lanes will cost you $60 for the day. However, if you don’t know how to use the app, you could click a ride, buy lightning lane passes, and never realize you only paid for that ONE ride until you try to reserve another ride.
It’s been 25 years since we were here 5/5
By lwc 300
Some things have changed of course but it is still so much fun and still clean as ever. I think that a better job of where you can park the rental scoters could be marked.
Too confusing 4/5
By Shasimr
Too many different things needed to be done to book reservations.
Not user friendly 1/5
By SincereDoge
Not user-friendly it shouldn’t be rocket science to try to make a reservation or to buy a ticket to go to Disney World. I feel like I can help NASA build a rocket.
Great App! 5/5
By britt barbie 😽🤯🤯😂😞🤪
slayed tbh. period ah period uh period ah period uh period ah period uh period ah period uh period ah period uh period ah period uh period ah period uh period ah period uh period ah period uh
Bad customer relations 1/5
By cbcbnono
The use of this app is totally frustrating and an insult to the many visitors of your parks.
Bob Cheap Skate 1/5
By Bass8lb
Bob cheapskate is ruining Disney charging more getting less every day why is not everything open still paying the same amount getting less. how could it take five years to get Tron done universal studios is going to build an entire complex in three years.
Where did the magic go???? 1/5
By NoMagicNoMore
The new lightening Lane system is terrible. Too much work- no fun!!! Additionally, the app keeps crashing or just doesn’t work. Inaccurate info.
App not working after Ian 1/5
By doireallyneedone
Please fix.
Awful app 1/5
By parent traveler
App is horrible so far. Zero user friendly. Really worth zero stars.
Chat service is bad- no reply 1/5
By AVF26
The
First time going 5/5
By JJessy85
It’s my husband and my 18yr wedding anniversary and I’m super excited to be celebrating it here in the 5th for the first time!
The best app 5/5
By CHICAGOPEET
Awesome!!!!
Need help 4/5
By mountain72
I need to change my original email and the only way to edit that field is to get a code emailed to that email. The insanity!
UPDATE:
Support reached out and gave great customer service. As a product enhancement suggestion - it would be nice to be able to pick to have the code texted to a mobile device.
Confusion 3/5
By RealXJT
The park offerings are very cumbersome. The dialog of Genie this and Genie that plus “lighting” pass and virtual queue! I’m completely lost and now have to reserve a park. Disney has a monumental task of getting back to basics but they seem to have now left it up to unofficially official Youtube bloggers to hold your hand and explain it all.
Disney in general is the worst 1/5
By pushfoward
Been on the phone for 3.5 hrs after it said 13 minute wait. Because your systems won’t take multiple gift cards. Absolutely ridiculous.
Frustrating app experience 1/5
By nolefanro
Can’t get my tickets to link to the app. Says they are already linked…used same login/password online as well as in the app😡😡😡
Amazing cast 5/5
By alygirl7
So being here during hurricane Ian…I will say everyone at Port Orleans Riverside has been amazing. They have very upbeat and helpful in every way possible. Thank you.
Harry Papaleo 1/5
By Arrogate1901$$$$
It is so nice of you to allow the people a year to use the tickets they purchased and couldn’t use because of the hurricane closures. Most can’t afford to be here in the first place. Bad enough yiu are robbing them at every step, you should be ashamed of yourself , i hope you choke on your money and i wish you the worst of luck in the future. I must have been here 40 times since 1972 but i promise i will never be back
The only reason i chose one star was because there was no option to pick none
Needs Bug Fix 1/5
By Polishpon
Can’t get past the startup menu, keeps restarting the menu after I try and turn on Bluetooth in settings that it directs me to.
Can’t access my profile 1/5
By Adrogers132
There appears to be an issue with the application…. It has stopped providing access to some areas
Horrible….Everything is so DIFFICULT now 1/5
By Right Rater
Disney has made everything so difficult now and the prices have gone sky high to the point that is absolutely ridiculous and not worth it
Disney app 5/5
By AhappyGma
Great experience
App 1/5
By Kyliepkn
App is very hard to use when going with several people
First timer 1/5
By Ascuddd
The first time I’ve ever planned a trip to Disney, and thought hey- let me use the Disney Experience app. *Attempts to use and Disney experience adds guests I don’t have, Disney experience customer service puts me on hold, calls me back- just to put me back on hold, and then proceeds to have the app crash every time I try to do anything*
Don’t even bother with it truly, just plan your day the old fashion way.
Hopper Pass 5/5
By Juliedanae
Guest services was very helpful! My hopper pass was connected to my sisters account and my tickets from my card was not showing up on my account and she was very helpful at transferring my hopper pass onto my account! She was also very nice! 5 stars :)
Bad service 1/5
By carlos07acosta
We bought a photo pass, it says we have to download the app and then read the code there, but it says that there is a problem with the card we get to the disney employees and they checked it and the pictures are there, so the problem is the app it doesn’t work
Disney app 9/2022 1/5
By my opinion jm
Worst app ever!!
Not user friendly at all.
Disney World Vacation 5/5
By MiniMouseintheHouse
We had the best time at Disney Work Resort French Quarters. The food was good the parks were great and alive. Although it was extremely hot and humid. I would do it again I’ve been there before with my daughters that are now grown. We had the greatest travel agent. Her name was Tara Radulski. Off to Neverland. She was the greatest! She did everything and anything possible for us. But now I got to bring my little 4 year old granddaughter. And it was great seeing it through the eyes of a parent but it was more great to see it through the eyes of a grandmother. It is the most magical place on earth. We will do it again when my granddaughter is older. We stayed a week and honestly could have stayed another but we had to come home. I have so many great memories of Disney World. Since I was young with my parents. Now I’ve added a little more with the help of our very own TinkerBell 💫. Tara Radulski. Thanks to her our vacation was the most enjoyable most memorable one I’ve ever had. Much Thanks to Walt Disney for being so smart as to make this enjoyable place. That is Disney magic 💫❤️❤️❤️
Marcie
Tessa
Tara Bragg and Ryland 😘
Used to work great, now it’s pretty buggy 2/5
By zdcdonna
At least 2/3 of the time when I open it I can’t do anything with it. The + button gives me a single option: close. Three little lines on the right to check future plans, access my account or passes, or order food contains nothing. Sometimes force closing then opening again solves the problem, but I’m pretty much forced at this point to use the website for everything, or call and wait on hold for a few hours (where the robot helpfully tells me that I could have used the app). When it works it’s very useful
Disneyworld app 3/5
By JJ1322
Difficult to navigate. Easier to use website. Disney is getting harder and harder to enjoy. As a stockholder, I am appalled at the prices and lack of spontaneity
App is not user friendly 2/5
By kaerr12
The parks are on different days than I planned. It makes you resign in multiple times to do anything. When I came a couple years ago I thought the app was amazing
Lightning lane purchase is confusing 2/5
By BJLeonard
The menu and options are confusing
Staring at our phones and no Charging stations 5/5
By Dayna's New Individual Account
Although it’s nice that things are mobile and there is plenty of interactive things to do on the app, it causes everyone to be staring at their phones which we are all trying to break away from.
The other thing that surprises me is that with so much interaction Disney had required guest to do with our phones, our batteries die. Augmentation, maps, scheduling rides and such are nice but It sure would be nicer if Disney provided complementary charging stations so we aren’t worried about running out of battery. After all, we are doing the things you want us to do with our phones. Help us out!!
Annoying 1/5
By RNTFife91
I’m just trying to get into the app and I cannot. It wants me to set things up and everything is enabled and it keeps circling around and around. It’s extremely frustrating and I’ve had enough.
Disney App 1/5
By JRTX22
This app is hard to use and is confusing. Every time I log in I can never seem to find the reservation for all family members quickly or in order. I’ve called customer service and they say everything is good. It would sure be nice to see it. App is terrible. Very stressful getting ready and knowing it’s all okay and organized. Spending $5k on vacation and going in blind.
The most non-intuitive app EVER 1/5
By plierhdetgcxw wet hfd
This app is a required tool to actually go on a Disney vacation but will make you wish you were not even taking a vacation. Impossible to navigate, linking is glitchy, overly complicated. Horrible. Get with it, Disney.
App is terrible 1/5
By Spikehorn21
Doesn’t work. Getting kicked off constantly. Genie plus is a waste of time and money. Not coming back for a long time.
Reception 5/5
By texas_aec
Excellent care. Moved us to be near friends
Horrible 1/5
By Rob 3890379
Disney is way too complicated. I believe it is an intentional effort to get customers to spend more than they need to. Zero customer service too.
Password 3/5
By Ttucks1
My password never works, I always have to reset it. Even now to make a comment you make it difficult.
My husband shows up on my friends but it wants him to have his own account. App is too difficult to navigate.
Useless in estimating wait times 1/5
By anilnram75
None of the wait times seem right on the day my visit to Epcot. Volume of people is the same. If there are enough on LL, you are waiting on standby forever.
Disney 5/5
By Thompsonpson
When you wish upon a star
Amateurs app 2/5
By Crazylyndie
Looks like a fifth grader put this app together very clunky not well laid out feels very old
A magical place 5/5
By cocoyoshu
This is so magical and fun they opened this just for us to be happy so thank you so much for opening this it’s so good :)
It locked up after I pressed enter to buy ticket 1/5
By edmcd$
Not happy
App gets worse with updates 2/5
By Gcawad
Use the web page, app is confusing and hard to find anything. App opens web page to make changes so why bother
App is slow, displays the wrong time for reservations and is just not as good as the www page.
App is poorly laid out and unintuitive 1/5
By 5toneMan
It’s as though the developers never white-boarded this project so they have no logical process to anything. I’m a senior dev in Herndon, and this is designed in a way that only mid to high-level logical thinkers can probably figure out. But families and large groups get totally abandoned in this process. It makes getting every member of your family linked, signed in and reserved a nightmare.
It’s the only non-banking app I know in 2022 that constantly pesters you for signin info every ten minutes. App security is not an issue for Disney and it never has been. People don’t get their phones stolen by park thieves that are desperate for a reservation at O’Hana. The developers need a designated UX/UI person that actually does the real work of troubleshooting and getting feedback about the app. Use your brains. Your menu is in desperate need of help
This app is just not made for 95% of the people that need to use it. And it becomes a huge pain for families. The code linking process, the reservations, search function, getting a family or group on the same page is as unintuitive and chaotic as anything I’ve ever seen. Disney owns Marvel - they can afford a white board and team of developers smart enough to lay the app out so a 14 year old or a 74 year old could reserve a table and link to their family.
App works when it feels like it 1/5
By Big Papa JD
And the Team mostly has you stand around while they try to correct the problem. We expected so much more from Disney.
