Pain in the.. 1/5
Haven’t even been there yet and this whole process of trying to get reservations for experiences, rides, food, and parks has created so much stress that I don’t even want to go anymore. Oh, but wait. Once tickets are bought you can’t get a refund.
Dining Reservations 1/5
By Dining Errors
I have gotten on at 5:45 to make dining reservations on more than one day and have received error messages. If reservations are going to continue to be extremely scarce, the app should be sufficiently working so that people can ensure they have a place to eat.
Way way way too confusing! I have tried so many times to check in online and it’s next to impossible. First and asked me if I’m registering it Vero beach or Hilton head, while I’m at wilderness Campground! Now I’ve registered at the campground but I don’t know my site number! Seriously you’ve got to make this easier
nobody answers a chat !
Left on hold when I called and on chat 1/5
For 2 hours on hold!! And then transferred only to be placed on hold for longer.
I keep making reservation and they don’t appear in. “My Plans” . This is supposed to be easy and simple .
Food options are horrible. After 4 and still no access to our room. Disney has gone downhill 1/5
By disney is going downhill
I would do no stars
Wasted Time Don’t Do walk ups!!! 2/5
Have to order all food through the App!!! Awful!! Absolutely Awful! Wasted time bateau of walking in an up to place the order! Awful Business!!
Really awful experience 1/5
Online queues disappear the second they go live. It is all a ripoff!!
Impossible to join rise of the resistance queue 1/5
By cannot believe this is real
I am writing this review as a huge Disney fan. I honestly cannot believe that Disney would make it so difficult to ride one of their popular rides, that three people clicking on their my Disney experience apps at the second the Join is available cannot get picked for the boarding group. Very big disappointment for people that spend thousands of dollars with them each year. Not happy at all Disney.
Awful, crashes and confusing 1/5
The app constantly crashes and is confusing for planning purposes. Also the key for your room on the phone does not work. Do better Disney.
After setting up an account. The app will not sign me in. It just goes back to sign page.
Virtual Que 1/5
Well I was online sharply at 7 but couldn’t get in the que
The Que is horrible 1/5
By Alaska tribe
You can only join the que at 0700 or 1 Pm. I tried at precisely at 0700 and was told it was booked out. GARBAGE! My family came from 1/2 way around the world to experience this and were blocked it from getting on? Total Garbage!!!!!!!! One star review is to high of a review.
Linked , but no account!!! What!!! 1/5
By Di Paul
Bought tix, linked, but apparently not linked to us!?!?! WHAT?!?!? Help!!!
Disney should be free in the summer. Also- we stayed at Art of Animation, no gym, food is awful and get woken up by the cleaning ladies slamming doors in the morning.
By torture dining reservations
Waiting on hold for over 2 hours and counting. The app is is broken. Torture been going to Disney for 43 years. This is not a magical experience.
Waiting on hold 1/5
By Old school bboy
I’ve been on hold for over an hour. Also I tried chatting that’s been 30 minutes with no response
Marty Coordinator at Guest Services 5/5
By f 3313
Marty the coordinator at WDW was exceptional. He cleared the way for our coming to Disney after an unbelievable problem/mix-up
He should be commended! !!!
Mrs kramer and Deb Barbosa
Mobile ordering is a disaster!!!!!!
Breaking news: there’s a vaccine. Act like it. 1/5
Universal beats Disney hands down so far. Coming from universal, that isn’t obsessed with masking or eating at restaurants that still has wait staff, Disney seems to think it’s still
2020 with no vaccine. Disappointed so far…and DW is losing to Universal so far.
App not working 1/5
We just got to the Airport and all our information was in the app
We were stuck without any information due to the APP being down
Not working and have to use it in the parks 1/5
Really bad planning/support.
Kristina Hamilton 1/5
Your app is not working we can’t order food
Logins never worked
This app has been very buggy. With covid, this is a great idea for a map and ordering food. The issue is I was able to login once but not during my time at Disney. Very frustrating with no error message when this issue occurs.
Needs a ton of work 1/5
If I was not forced to use this app to do things I would never use it. It means so much work that it is broken beyond all belief. FIX IT
Hard to use 3/5
By El Clon Rolon
It’s not intuitive and it is hard to find what you are looking for
1 star 1/5
Never updates times
Does not work 2/5
Works half the r
Can’t link reservations to my app 1/5
By NY Jets Fan
I’m having problems seeing my hotel reservations in my app
Circular Reason in the Logic 1/5
I tried editing my misspelled email address, thbut Tharp sent the code to the incorrect email address
I can never link my MWR tickets ! Now I’m waiting on the phone for 120 minutes
This app stinks 1/5
They are Slacking 2/5
No trans am to or from your vehicle
Out of 20 hand sanitizing stations only 4 had sanitizer
They do not clean or spray rides after each use
I do not think I will be returning no time soon
11am to 7pm and we only experienced 6rides it’s just a waste of time and money….
Horrible. Awful. 1/5
I can’t believe I’m paying so much money and energy to for this experience. 90 minute wait in 100 degree weather for a 8 minute ride. I didnt know what I was getting into. I’m not this kind of tourist. I will never be back to any entertainment park int he world.
Not Feeling the Happiest Place in the world 1/5
Terrible welcoming in the parking lot ...No Tram....
Ticket check in took two hours .....A bunch of rides close for repair..... not enough shade while making lines with post times that were 60 minutes more wait time than that posted. ☹️😤☹️😡🥵
Been coming here for the last 40 years.
So disappointed… 1/5
By Jessica Charleston
I’m shocked at how hard it is to schedule a trip to Disney. The call services take hours; the messages take hours. The site doesn’t work on many browsers. It feels impossible to simply adjust the people in your room or add a crib. So disappointed that this isn’t a more seamless experience considering all the people and resources that flood Disney…
Poor response 1/5
You hold on for over an hour to speak to a cast member and then your call is dropped. They have your phone number but no one calls you back. More than frustrating.
Not worth it 1/5
By DVC disappointed
Just wait on lines all day. No time to shop or even eat. All day in park for 4 rides. No advantage to staying on site. I won’t be back until they reinstate fast pass. If you are thinking of booking a vacation, I’d recommend booking elsewhere.
Magic Kingdom 1/5
Horrible lines and many of the rides are closed. No air misters in the park and it’s impossible to make reservations at a restaurant. Never coming back here again!
Last time visiting 1/5
I have been to Disney World more times then I can count but this has been the worst experience! My son broke his foot and needed a wheelchair… we got to Magic Kingdom almost an hour before opening and had to wait 30 minutes in line to get his chair. This caused us to miss getting in early onto any rides! Then we got into line for splash mountain and 25 minutes later they shut the ride down and didn’t even give us fast passes to return! Then I try to go get a table at the starlight cafe and then make an mobile order (not making an order without a table first) and the worker rudely refused to let me in without an mobile order first! My three kids are miserable because of all this and actually want to leave and not go to any of the other parks this week. Employees seem miserable and it definitely shows. The experience has gone down hill and it feels as if a big corporation is hiding behind “COVID” to cut back on staff and save money!
Disney is amazing and awesome and I love it
Cannot customize mobile food order 2/5
By Keep browsing
Since all Disney property is now making you use this app for all food orders, it seems odd that there is no way to customize the food order to say “no meat” on certain items. We have to place the order, tell the staff at the restaurant, then wait for them to correct it. It adds a lot of extra time and stress.
Virtual Que for Rise of the Resistance 1/5
My family and I came to Disney this year to specifically ride Rise of the Resistace and to find out we may not be able to do that due to this virtual que is absurd. It is not specified anywhere that we may not be able to get on. This is totally unfair to families who came specifically for that ride.
Dining reservations not working 1/5
By even review doesnt work!
Incredibly frustrating!! Fix it!!!
My experience 1/5
By giant xray
This app and web site is not giving reliable experience. Very glitchy and crashes and is down a lot
Reservations impossible 1/5
By jon bob man 1234
Terrible to use
At the start it was hard then you got the hang of it so yeah other then that cool