Convenient but still has issues 4/5
The app is nice to see wait times and plan your vacation. However I’ve had a unresolved issues. First, I was chatting with a cast member through the app. Now I keep getting a notice that the chat has a response but when I go to it nothing changed. Kind of annoying to keep getting the red splat notification just to find nothing’s changed. Next for some reason, often, when I got to “Resort Hotel” I’m asked to enter my confirmation number and name. If I enter it I’m told that the reservations are linked to my wife’s account. Which is true but I still can’t open our hotel information because it tells me to make changes from my wife’s account. Or I’m told that the reservation isn’t found. I called Disney and they work around I was provided said to go to “Tickets and Passes” and then I can open our hotel from there. Which sort of works but last night I getting a drink and I couldn’t unlock the door to get in to our resort building because to get there you have to go to “Hotel”. I neglected to bring my magic band because the app should work right? Well I was stuck outside of our building, in the cold (it was quite cold 2/21/2020) trying to get the app to work properly. Kind of frustrating. Lastly, the navigation really needs the most out of everything. It seems to update very slowly, which is surprising considering we’re slowly walking. This occurred every time I used the navigation, regardless of my battery (not in low power mode). Many times we missed where to turn because the app updated a minute or two later. I haven’t noticed this issue with google maps.
In app directions could be better 3/5
By Ducker T
I would like to see a link from the reservations page to give you directions and transportation options. Thankfully every cast member is exceptionally helpful with these questions.
Don’t order food. 3/5
Preorder your food and you’ll be waiting forever. This messed our timing up badly. And no good explanation except “we have lots of mobile orders”.
Annual gold & silver passes show invalid.. I still see 249 days left on my pass... this is BS! In another line 12 minutes so far....
Invaluable memories 5/5
Of course it’s crowded and you will have to be creative waiting in line with kids for an hour, but the smiles on their faces and the giddy laughter makes it all worth it. It truly is an experience like no other theme park can provide. And the staff has the whole park running like a well-oiled machine!
Disaster, very disappointed 2/5
Disorganized, terribly long wait times
Unable to give on the rides
Disney app. 1/5
Most confusing app ever and always not working.
Lots of features but crashes frequently 3/5
I like that I can do about everything on the app but it crashes frequently.
Too little 1/5
Bed not made
Room not ready
My Disney experience app 1/5
By me and 2 kids
I am very disappointed since I am not the one who purchased season pass for my children. I can’t select fast passes for them
Needs non-Wifi optimization 3/5
This is a great app but it seems to be optimized for Wifi and not 3g/4g etc. I use my data far more often than Wifi, especially when I’m in the parks. So please optimize it a little more.
Crazy lines 1/5
By terrible lines
Waiting 3 hours on line is insane
Too busy. 1/5
Great app... but wow too many people
Big disappointment for a lot of people 1/5
After over an hour wait for Pirate’s of the Caribbean, the ride was shut down, everyone told to leave without explanation. A waste of a big part of a very expensive day.
Not happy 1/5
By patti arnold
Tough not getting any rides you want
Always trying to upsell. Also app is difficult to register family on.
Disney World 1/5
Lines everywhere are over an hour to over two hours, for the price overrated.
Fast pass 1/5
Even when I have hotel reservations and try 60 FP none are available for FOP
Crashes every time you try and do anything 1/5
I use to swear by this app I would recommend it to everyone. Not so much now, half the time it crashes before the app even loads. I’ve updated, deleted and re installed but nothing works and it keeps crashing. What’s the point if me even paying extra on my AP if I can’t even view my photo pass photos. Can’t even make reservations and FORGOT making fast pass selections for trips.
No fun. 1/5
Lines are too long and fast pass is a joke. Takes all day to ride three rides. Looked forward to this for months since it was 1st time for Grandkids. We are all disappointed
Love Disney 5/5
My favorite place on earth
Always a great day- staff is 2nd to none, my daughter feels so special all day
Too many people 1/5
Long long long lines. Too many people. Left Early. Woul Luke my money back
Too many people- not enough services 3/5
By Debb a do
Run Disney Princess weekend is crowded. Mickey knew I was coming and bringing a bunch of friends to run... lines are long, lots of busy stimulation from so many people... and the My Disney Experience App jacket up my magic band and park pass link. Not having a magical day yet...
Lines. Are. Too. Long.
Awesome Time! 5/5
By Grampy Clint
All the new places and experiences make this trip a whole new experience. Make sure you read the menu’s carefully some of the new offerings can be spicy especially at Docking Bay 7. Woodys Lunch Box is great and so are all the rides in Toyland. The Art Festival is a great addition to the trip too.
From subzero cold in Wisconsin to Sunny Warm Florida...how can you go wrong?!
Terrible crowds. Worthless 1/5
Nothing worth the lines, waits and hordes.
Never Again! 1/5
Not the Disney of my youth or my kids youth. If your not app user friendly forget it! Must arrive at 5am to have slightest chance to get boarding pass for resistance & that does not guarantee you will get in. Most rides no-fast pass available. Disney Hollywood should shut down. If your over 55 take a teen with you or just don’t even bother.
Wish you could narrow down by location when looking for dinner reservations on the app like you can on a desktop!
Too many people 3/5
Disney has to control attendance some how!!! And the rudeness of some people is causing us to think twice about renewing.
Constant trouble 2/5
By Father five
When trying to upload tickets received error trouble refreshing your information. Happened many times last week. Wish the app was more stable.
Lines lines lines 1/5
Plan on 10 minutes total of rides and 6+ hours of waiting.
I find the My Disney Experience challenging . Unable to locate info so I had to chat with help.
Virtual Queue does not work 2/5
Why can you not actually use the application to join the boarding group? Seems to be overloaded by users which in turn makes you stand in a physical line rather than a virtual queue. Either this application needs more technical support or more guest experience tents to help mitigate this issue.
Love it 5/5
Great app. Has helped us plan our day.
First Trip to Epcot 5/5
Amazing and love it! Loved the perks of transit and extra magic hours with staying at a Disney Resort.
The parking is terrible. To much construction. Poor line management. Seems off today.😟
Open 24 hours 4/5
People spend A lot of money to stand in line. Universal has a better fast pass system!
I think you should be open 24 hours!
LOVE IT 5/5
It’s so worth waiting especially since you can see wait times for rides and the app just really helps you a lot .
Not user friendly 1/5
Great idea bad execution. In fact I can’t see anything that I am writing!! When you hit wait times it pulls up the wait times for all 4 parks. Not helpful! If you aren’t familiar with all 4 parks it’s easily confusing. As well the tiny print is impossible to see. Worthless!!
Horrific Lines and awaits 1/5
Horrific lines and waits family arrived at park 30 min before opening in hopes of getting New Star Wars Rise of the Resistance Boarding Pass and Smugler’s Run and got neither!!! , VERY BIG disappointment, in the the first 4 hours of being in the park waited in huge lines and have ridden 2 rides in 4 hrs.
Now in park for 7 hrs and have only been able to get on 4 rides.
All the way from West Coast for Family Vacation of a lifetime and VERY disappointed, pretty much ruining our long awaited family vacation. At this point would not recommend Disney World to anyone unless they would like to throw away/waste thousands of dollars on tickets plus airfare and hotel thousands of dollars only to wait in line for over an hour plus to get on every ride. 🥺👎🏻 Very Disappointed in Disney.
Must Have 5/5
I absolutely love using this app. It runs smoothly and is so easy to use. If you’re planning a trip, this app is a must have. All your information in one place plus make all your plans right from the app.
Too crowded and overly priced.
Billion dollar corporation can’t even get an account creation to work. Cannot create an account on the app because you can’t enter your zip code. Pretty pathetic.
Don’t come here 1/5
Lines are so long we have been on only on in 2 and a half hours
Park map not working on cell network nor wifi network
Great app 5/5
Must have when on the trip to Disney
Linking pass to party member 1/5
By one upset mouse
For the duration of our trip the app would not recognize one of the passes of the members in our party. This made making plans/ getting fast passes next to impossible because it would only accept 4/5 passes. The app stated the pass was accepted but would never add them to the plans.
Was useful for the map and wait times.
Hollywood studio lines 1/5
Way over sold hour plus wait for everything and no fast pass