Update Reservation System 3/5
By A4GProduction
Needs work, difficult to cancel and reschedule using park reservation system. Need to be able to cancel park reservation at one park and reschedule for another park that is available that same day without have to cancel through app and being forced to reschedule through app. EG cancel day at Magic Kingdom and swap it for day at Animal Kingdom.
Mobile checkout doesn’t work 3/5
By becauseimlauren
Mobile checkout doesn’t work on any of my devices or my mom’s devices
Disneys customer service 1/5
By worse disney customer service
Absolutely has dropped to an all new level , surely not magical
Texting App 2/5
By marathonx4
Submitted a request for assistance at 1109 as of 1257. There has been no reply for assistance.
Ipad Orientation 2/5
By CAD Guy 14
N
Website 1/5
By Disgruntled DVC
Dining reservations dropping
Park reservations dropping
Apps difficult to use
Me encanta por mi estaría ahí todo el tiempo 5/5
By abuela mom
Me gusta la magia que hay
Not Guest Friendly Enough 3/5
By Gina33853
Not guest friendly. If I’m not a pass holder and have never been to the park, the genie+ isn’t very informational. Nothing describes what each place is or does. I can’t add on anything like meals or wheelchairs in advance to purchasing my tickets. Also Disney doesn’t sell prepaid parking which is very untheme park like and not helpful at all when you have a budget and would like to make sure your vacation is completely take cared for all at once. Not everyone is staying at the Disney hotels especially for the price they charge and for State residents who know better. They should allow you to purchase everything in one transaction so I can have everything ready to go when I get there. It’s very unorganized.
Too much going on 1/5
By Peterfnfn
They really need to get a few teams of UX researchers to learn more about the different user experiences or user stories and about why they want to use the app. The app has SO many different things going on in every page, it could really use some more tabs and breaking things up into clear sections or categories instead of lumping it all together on a few pages.
Genie+ didn’t work at midnight from the app or website. We had to call at 6am to get it added on the day of and they said they were aware it’s a problem and that’s why they had people manning the phones an hour earlier than posted hours. Also the review is white on white text so I can’t even see what I’m typing.
Unclear about a lot 2/5
By ckamckanc
Some fields weren’t showing and then you were kicked out. If you didn’t complete them. Session timed out too soon
User Experience 1/5
By Peach10!
It’s as if those who created the app and the system, have actually never used it to book their vacation. It couldn’t be a worse UX.
Locked out of hotel room. 1/5
By R.McAvoy
Get your system fixed. Wow.
Memory maker 3/5
By delite13
I’m trying to book 2 days the pricing is better single day. Rather than the package. Maybe you could change the pricing to reflect days of visit
Offers options that don’t work 2/5
By L8nitetherapy
Crashes a lot. Be AWARE that even though it gives you an option to cancel reservations it DOESNT work and is set up for you to have to call their reservations department to cancel. This mean dinner plans, if you want to cancel will lock you in to get charged if you don’t show or wait on the phone for 1 hour to talk to someone to simply cancel.
Confusing at best 3/5
By Rocketman1873
Not friendly
Not user friendly 1/5
By Nyfan33647
What she said
Loading issues 4/5
By stickholder
Doesn’t always load…often requires u to log back in
so messed up! 1/5
By accpro77
Seriously, a multibillion dollar company price gouging people should probably fix their software platforms. Might be a good idea to skip out on going to infinity and beyond and fix the present problems. Terrible.
Not what it used to be 1/5
By Grumpyguest
I sorely miss entering the park without reservations, getting fast passes without having to pay for them. Disney is nickel and dining is to death! No Magic there!!!
The magic is dead. 1/5
By BunniBizzare
The park reservation system was a necessary evil when Covid was at its peak. Now it’s ridiculous. So is Genie+. On my last trip my trip, my group and I were so tied to our phones planing the next meal, the next ride we couldn’t enjoy the environment or any spontaneity. It makes it impossible for elderly ones to navigate as well. My grandma has a flip phone. How would she be able to spend a day at the park?
Character Dining Nightmare 1/5
By YuliLeidus
I have been trying to book Chef Mickey’s for months now. Today finally the day of our vacation opened up and it doesn’t load. This is not magical!!!
Lifesaver 5/5
By matty needs fly
Being able to see everything such as map, lightning lane, standby times and maps in one place is invaluable. Love this ape.
App not user friendly 1/5
By Crate Shopper
I find this app very difficult to navigate.
Double charged 1/5
By Pizzascrewy
After placing a mobile order for $40 at Pizzafari it was not recieved on the other end. However I was charged. This was confirmed by applepay and pizzafari personel. To which I was instructed to place another $40 order to receive the food I purchased but offered no remedy for refund of original purchase.
Subpar 3/5
By BigBear1989123
I will make it very simple. For a company of so much worth in technology, this should be a perfect app. There are far too many times where reservations don’t show, or get “lost”. This goes for both dining and park reservations. The user interface should be so easy to use anyone can pick it up and use it. It should flow and make sense how to properly use it. In short if Disney Co. is making the consumer use this app as a main means to their experience, then just as much care should be taken of the app as the experience!
System stinks 1/5
By szackit
This genie system is dystopian and just bad.
Horrible 1/5
By for skkas sake
So complicated with the unnecessary reservation system that doesn’t link appropriately. So many steps, it’s just extremely confusing and frustrating
Poor service 1/5
By Sanchi005
The app, customer service seems to have gone down since last we visited in 2019. Very disappointing
Tooooooo Complicated! 1/5
By sjthys27
Grandparents here trying to navigate this App. I’m pretty tec savvy but this is tooooooo much! Obviously hired some geek app designer that’s 22 years old and raised on technology. My advise is to grab a few seniors and let them help design your App
Injusto 1/5
By Rafaaranguren
No es posible que te hagan comprar un ticket y después de comprarlo es que te den la opción de reservar el parque
Awfully service 1/5
By Teva1668
App only works
App is not helpful 1/5
By barbfromalaska
Where are maps of each park??????
Don’t buy the Lightning pass option 1/5
By Faceplate
You make one reservation and it locks you out for 2 hours. Money wasted, I get Lightning lane service to cut into one line all day. Saved me like 20 minutes on the whole day.
Mickeys No So Scary Halloween Party 1/5
By cmbuzbee
I was told as a DVC member I could make reservations starting at midnight on 5/12…that didn’t happen
Terrible Experience 2/5
By 2badufellover
The App doesn’t work for the attendee. It may very well serve the purposes of the park. While appearing simple, the APP doesn’t work in reality. We spend more money to do less. Even the Disney employees are frustrated and admit it doesn’t work. I believe they are sick of getting yelled at by frustrated customers. It was ineffective 80-85% of the times I tried to use it to secure lightening passes.
I paid extra to be frustrated, enjoy fewer rides/experiences, and find that we hop parks more.
We are DVC members and have been coming since my daughter was 3 and she is now 19. My wife and I are both college educated, she has 2 masters degrees, and my mother-in-law is a PHD. So, we feel ignorant when using your App but should have the capacity to use it. We understand the intended functions but they just aren’t user friendly.
Donnie Powers
205-299-1954
Exhausted 1/5
By djs19!
I am completely exhausted with registering figuring out what we need to do for a vacation to Disney! We haven’t even made it to Florida yet. This is WAY too much work for a family vacation. Apps tickets to register rides to make reservation for crazy crazy way too much work for an expensive vacation. One and done!
Complicated app 1/5
By penguin mom 1
I feel this app seems harder to navigate than it did in the past. I put my confirmation number in for my trip, i booked hotel and park tickets, and only my hotel shows up. Now you require park reservations as well and id like to make them but it doesnt give me a way to show what i have Im feeling frustrated with the app. Ive used it for two trips prior to this time and i think its going to cost me. How can i make park reservations when it doesnt even show i have tickets?
Not intuitive 3/5
By 7292)
This app has all our information but it’s overwhelming and not intuitive to navigate
Food Ordering 1/5
By Christopher Mock
It makes Zero Sense to have 1 person taking orders
levi with ticket service 5/5
By faygash65
this guy was so nice and he helped me to walked me through after 3 1/2 hours waiting on the phone and talking to three different people thank God for Levi to straighten this all out I know it was not easy but we so so appreciate it thank you very much Miss Gash
Total rip-off 1/5
By Tesingh
Long wait times and app is so confusing. They want to you pay for every thing
Difficult to navigate 1/5
By fan22222
Trying to buy magic bands with no luck
Down with the Genie 1/5
By genieisascam
These lines are ridiculous because 1) no one understands how to make reservations and 2) the genie mucks up all the plans. Go back to paper tickets. All technology isn’t good technology, and I pay too much money to spend my time in gray relations. Thank you.
My stay 5/5
By gutecvd
Love Disney! Just stayed at Port Orleans Riverside one of my favs. I have to say the air conditioner in the room was so loud it was frustrating to try and sleep. Those need to be checked. Glad things are getting back to normal.
Feedback 5/5
By Thpbears
Very good and fast to respond. We witnessed a lady in the Ye Old Christmas shop very rude and hostile toward 2 cast members. We went into chat and advised what had happened and in no way did the cast members do anything wrong. The chat advised they would pass it along to their leadership. These two cast members were top notch and THEY ARE WHAT MAKES DISNEY SO SPECIAL.
Thank you
Website 1/5
By Linda McDearis
Very difficult to use.
This app can’t keep up 1/5
By hawaii boys mom
There are so many issues with this system. It isn’t user friendly at all
Genie+ unable to purchase | Struggled for an hour 1/5
By Sagar_Sasi
Nothing happens when trying to click on purchase genie+ . Have been trying since 12 am as I will visit the park today . Developers should have some courtesy to display a message if something is wrong with the app. I restarted my phone , disabled wifi , tried with my data still no luck. Disney app is up to date, I know it’s not my phone issue or app version issue coz when I try to do the same on my wife’s phone see the same behavior. Developers , plz have some ways to ensure app does what it is suppose to do so that we can have less struggle while booking genie plus . Wasted 1 hour of my time . Didn’t expect this from Disney developers purchase genie+ . Have been trying since 12 am as I will visit the park today . Developers should have some courtesy to display a message if something is wrong with the app. I restarted my phone , disabled wifi , tried with my data still no luck. Disney app is up to date, I know it’s not my phone issue or app version issue coz when I try to do the same on my wife’s phone see the same behavior.
Passholder preview of Guardians 5/5
By Nancystillprintspics
Besides the park being breathtakingly beautiful, the ride is EPIC!!! I thought my roller coaster days were over & this would be my last BUT I will ride this till I die because it’s smooth & easy. Best ride ever! Thanks so much❤️
