Horrible app 1/5
This app is awful... it never actually logs in, it just sits there “thinking”. It feels clunky and outdated when one of the very few times it actually works. Considering where other card companies are with their app, it’s amazing that First Premier let this crud out the door. They obviously care more for making fees and interest off people than actually putting any of those earnings toward the consumer experience... that should tell you something. And all I ever want to do is just use it to pay my bill. I only have this card because I kept being told I don’t have enough credit. Seriously, I’ve lived my life paying cash, it knowing that was hurting me.
Touch ID not working 3/5
Touch ID doesn’t show up to allow entry to app
Absolute crap 1/5
Can’t use fingerprint login. It fails every time and you have to log in manually. Not exactly the end of the world, but no updates to the app in over a year. That tells you everything you need to know about this bank.
App is horrible 1/5
The app is horrible as in I can’t use one touch sign in and it always makes me sign in manually. This needs to be fixed please.
Finger Print 1/5
The finger print never works on this app. All my other apps it works every time, this feature is terrible on this app.
It's Ok! 2/5
Everything works good my only complaint is you can't pay with a debit card on the App. You have to pay with a check and it can take up to 21 days to clear. With today's technology, that's absurd!! The app is VERY outdated! It's like having DSL for your internet!
Worst app ever 1/5
Does not use Touch ID does not retain username no matter how many times you check the box have to change password every time you log in and you have to wait on a email link even after enter exhaustive information and email is very slo to come. This app is useless
Touch ID doesn’t work 1/5
Touch ID doesn’t work
It’s good 5/5
The app is good. When I had the iPhone 8 the Touch ID barely worked. Now I have the iPhone X and there’s no face recognition. Have to keep tying in your password. It will save your username. Overall the app is good. Payments are even better and setting up your account.
Touch ID not working 2/5
By The Newna
Not sure what happened, but now my Touch ID don’t work. Uninstalled and reinstalled app didn’t help..getting error message and have to type in credentials each time I launch app.
Not great 1/5
This app gave me the option to use my finger print which I did the first time. Now I have to sign in every time. It doesn’t even give me the option any more. And Cvv code every time? So frustrating, I got the app for convenience when I have to go get my card to look at the code it’s no longer convenient. Fix your app people it’s in the stone age
1 year ago Is last time they updated and fixed bugs 1/5
By Cheron F.
Every time I try to enroll after I fill out info and click on continue button, it deletes half of the info I put in, and wants me to put it in again and I do, then it deletes the info again.
So instead of trying to enroll on app I try to enroll online and then it does the same thing.
I am trying to enroll on my iPhone 6 cellphone.
So I call their customer service number and they helped in my making a payment.
Then she suggested I delete the cookies on my cellphone and also turn my phone off and back on.
So I tried both of those and then tried enrolling on app and online, and it still deleted part of my info.
It says on app that last time they fixed bugs and updated app was one year ago. No wonder it does not work.
Worst app 1/5
Worst banking app
Need update! 1/5
Touch ID NEVER works and it’s ANNOYING! Why have it as a feature on your app if it can never be enabled. This app needs to be updated and more user friendly-take lessons from the Capital One App-Most user-friendly and best app for CC payments and info. Come on and fix this! With all the ability in technology today theres no excuse!!!
Can always be improved 3/5
Face ID doesn't work. Is basically the mobile website in an app. Can always be improved. Gets the overall job done tho. Never had any issues.
Worst app ever 1/5
This has got to be the worst app ever. You need to replicate the Capital-one app. Your app is so hard to get around in. Please update your app.
Why Does Touch ID NEVER WORK?! 2/5
I’ve had this app for like a year and every time I login I double-check my settings...touch ID is always on. Why is it that EVERY TIME I open the app I don’t get the option for Touch ID?! Annoying...honestly. Everything else is fine but get with the program, guys.
Pin number denied 1/5
For 3 yrs ive been requesting a pin number so i can use this card other then the gas pump, and i have been denied everytime
Never Operates Consistently 1/5
By Jim Dugan
Most of the time this app does not retain your login ID after requesting it to do so after checking the box to keep that information. In my case I request the fingerprint access for security, and never remembers who I am. How can an app be written with the set of instructions to recognize a singular and unique feature such as a fingerprint, and NOT see you being that individual? I think Elmer Fudd could do a better job of coding!
TERRIBLE app 1/5
Honestly, this app really couldn’t be worse. They need to take note of the Capital One App and follow their lead. The login is supposed to support Touch ID but is NEVER works, needs to add Face ID FOR iPhone X and remove the requirement of the CVV and/or the last 4 of SSN. WHAT A JOKE.
Worst App of them all 1/5
By Rickee R
There's no option for negative 4 star review. TouchID refuses to work even though I've enabled it. I've reinstalled the app numerous times and restarted my device and the app still demands all my credentials with every visit. The app looks, acts and feels like you're visiting the web site. I think that's all the app really is, a user agent for the site. Despite somewhat frequent app updates TouchID still doesn't work. Why even offer TouchID in the settings when it doesn't do anything even when it's enabled? The web site doesn't allow TouchID so that's probably why it doesn't work in the app. I have the app on 2 devices and TouchID doesn't work on either one.
The card agreement is really bad. You owe them a payment every month whether you use the card or not because they apply the annual fee to your balance. You go from $0 to owing the annual fee before ever using the card. Do yourself a favor and pay the annual fee in one lump payment up front. That way they can't charge you a late fee, plus interest, when you miss a payment from falsely believing you don't owe them because you haven't used the card. Misunderstanding and misinterpretation of the fine print is how they keep you owing them.
They permit only one online payment account, no matter how many cards they've issued you. Debit card payments must go through Western Union. It's not readily apparent how these conditions can work against you but they can somehow make you miss the payment deadline. It's easy when they've tied your hands with nonsensical conditions in the card agreement. No wonder why they make you click an acknowledgement that you agree with the payment terms before your online payment can proceed. Watch out for these guys. They know how to write card agreements that are a total disservice to you. Shameful.
The app works as expected after getting past the TouchID not working and having to enter your Username, Password, CVV, validating the pass phrase and security image with every login. May as well just use the website.
Horrible app and horrible customer service! 1/5
By Farm Everville
This app never works the way it says it will- never can I log in with my iPhone as I do my other credit card apps. This one is probably the least user friendly app. It constantly errors out and freezes. Then my card was suspended because it reverted back to an old payment method from over a year ago! When I delt with customer services the second rep I spoke to basically slammed the first rep- totally unprofessional! Out of the four people I spoke with only the first one was honest, professional and informative.
WORST APP EVER!!! 1/5
By Y Brown
Get it fixed already!
PLEASE UPDATE THIS APP!!!!!!! 1/5
Finger print login doesn’t work!
Facial recognition login doesn’t work!
Remember user name doesn’t work!
No update in 11 months??????
Come on guys with all the annual and start up fees you charge us I know you have enough money to make this app work!
Seems pretty quick and easy 5/5
It looks like the redid the whole app and so far go good.
Touch ID does not work 1/5
This is the ONLY app I have that DOES NOT WORK FOR TOUCH ID and I have 23 other apps on my iPhone that use this technology. The Touch ID button IS ON for this app , yet it NEVER WORKS! What’s the point of offering it?!?!
The worst 1/5
This isn’t an app, it’s a bookmark. I was a few days late on my payment and they lock you out of your account, what sense does that make. Why would you keep me from making a payment, by locking my online account? I can wait to be done with them, only a few more months.
It’s not a real app 1/5
This is not an app. It only pulls up the website, then you have to log in each time since Touch ID doesn’t work nor will it save your username.
Review on App; not card services 1/5
This app needs to learn to actually enable fingerprint access. I enable it and after one login with my fingerprint; it won’t allow it. I’m forced backed to the login page, have to re-enter my credentials each time and provide my security code or social. It’s very inconvenient to use and I’m not really comfortable entering my social everytime.
Every time I login with Touch ID it requires me to login with name and password which get highly annoying which is something that needs to be fixed. ASAP. Still hasn’t fixed. What’s the point of having the app when it never works?
This app is simply THE WORST 1/5
By Bobby Moon
Touch ID or Face ID will never log you in. Buggy and unreliable. Take notes from Chase and Citi FPB, you need them.
Information isn’t up to date and touchid doesn’t work 1/5
Current activity only shows 1 item, and touchid doesn’t work even though I enabled it. It always says something went wrong you need to log in manually
Finger print won’t stay activated !!!!
No way to email support !!!
This Review Is For App Not The Card 4/5
Im Just Saying This Review Should Be For The App Not The Card Issues We All Know The Card Got Bad Reviews Is Only For Establishing Credit. But When People Hit The Review Button Is To Hear About The App Not The Card Fees Etc Etc.. So Far The App Is Good No Problems Is Useful..
What a waste of an app 1/5
It takes 10 minutes to login and then it will ask you for the CCV..... really ?
So bad 1/5
By Ms. Farkle
When are you going to have another update to fix the login bug???? What's the point of having the TouchID capability if it NEVER works? I normally just go to the website because the app never wants to log in. Even after entering my username and password at the login screen it takes forever! So annoying!!!
Worst credit card app I have 1/5
This is by far the absolute worst credit card app I have! It makes me life more difficult rather than easier like an application is designed for! It constantly signs me out to where i cant use my touch id! Its hell trying to reset my password too, because the link that they email me just takes me back to the sign in page, rather than the password rest confirmation! I have to do this almost every time I log in! Because of the advanced password restrictions, it makes it impossible to remember the password or even username for that matter! If this app doesn’t start working like it should I think I’ll just pay off this card and cancel it and get another card from capitol one because that app works flawlessly!
Pure Trash 1/5
By Naija Reviewer
App says it accept TouchID, does not. Slow as all hell. Just pure trash. FP, actually invest in a decent app !
By Momma Beat
I have this app to pay bills. It's a pain in the butt! The finger ID doesn't work. Then I actually sign in the user name and password and most of the time it says it's incorrect! It's so aggravating. Especially when I know I typed it in correctly! Please fix the problems! I don't even want to give it one star but I have to!
Decent But Needs Updates 4/5
I have used this app as well as several other credit card and finance card apps. I have not had a problem with this that I haven’t experienced with the others as well. It does need some updating to work better with newer mobile device versions/updates. If there is a problem with logging in, contact customer service and see whose end it’s on. If you have a problem with the terms of the credit card itself, that’s nothing against the app or web updates. Read the terms and conditions for the credit card before deciding to open or activate the account and it will prevent unexpected fees and interest.
Can’t sign in 1/5
The app logged me out and won’t honor my fingerprint any longer. I clicked forgot password and entered all necessary info and received an email to reset my password and clicked the link. But it took me back to the sign in page with no steps to reset my password. Please help
The app never remembers my login name, even when I check the box to remember my login.
For app 1/5
make offers convenient for payments
Make new app or update
needs improvement 1/5
touch id doesn’t work i’m still having to type in my user id and password
Website is back online ! 5/5
Love this credit card! We pay the full balance off before the monthly due date and we never get charged interest..The mobile website was down for awhile, but it is back now..Always Pay your credit card bill on time to avoid late fees, we never have that problem because we pay our bills on time..
2.5 Stars... ⭐️⭐️💫 3/5
It gives me the info I need but, a severe penalty for "finger print" issue. Other than that... It's average. Gets the main job done.
Unable to sign in 1/5
By chocolate tay
This app is horrible. I have tried for 2 days to sign into the app and it keeps kicking me out. When I try to contact the app support it take me back to sign this all screwed up application.
Got this card 1 month ago 1/5
By Jos customer
If this is all you can get so be it. If you want something only to use for emergencies so be it. Although you could find something that doesn't charge you monthly fees.
In this day and time and with all the fees they are charging customers they really should have there [email protected]
! together when it comes to their app and website. Never seen any card/bank app/web so ancient. The app hasn't worked yet. I enter in sign on credentials and it doesn't load. Pitiful. Inconvenient. I'm paying it off asap and only using it when absolutely necessary. I will probably cancel it since regardless of whether or not you use it You get charged monthly fees.
Evrytime I enter my user name and password and attempt to login, it keeps sending me back to the login home page!
New update doesn't work and website is giving me the same problems 1/5