Excellent app and easy to use! 5/5
Downloaded the app for the first time today. Signing up for the rewards was a breeze. Scanning my receipt was super easy, and I already earned a reward! The developers did an excellent job on this app! I love that little video of the biscuit being crumbled after I signed up haha - keep up the great work Red Lob!
Waitress Barbara 4/5
Did a great job! We’re at the Rocky Mount location. It’s Mother’s Day so its super busy but Barbara was very attentive! Happy Mother’s Day Barbara!
I eat here like 3x a month, not satisfied 3/5
By a customer who feels CHEATED!
The app is good and easy to maneuver but I’m tired I’m getting the option of those nasty tasting plates after I’ve spent $125. It’s not worth spending that money to get a nasty tasting plate that’s small and only 2 people get to taste it! The app promotes the option of getting a free appetizer but I’ve filled my meter up at least 6 times and each time I get the option of a tasting plate or soup. I want a free appetizer!
Our server Trina G 5/5
Our server Trina G did an excellent job! She brought brought everything in a timely manner! She brought salad fresh and scrumptious! Rolls When she brought our lobster pizza it was very warm and crispy!! She has a great personality and sweet smile! She is beautiful inside and out🙏🏼😍 karynsm46
The worst! 1/5
This app is no use. Does not work with Verizon data and always looses your points and/or rewards.
Don’t get it!
LOVE IT!!! 5/5
By Harper In Texas
I love the FreeFood!!!
Seriously, Don’t Waste Your Time! 2/5
Earn points just to have the app not actually give you a code to redeem. I was at the restaurant when i clicked on the choices to redeem my reward (125 points) and nothing happened. No code, just back to beginning with zero points now. I was completely disappointed and decided to send a message via the “contact us” section.
I scanned my receipt to earn 75 points for the transaction and waited for a reply. The next day I did receive a reply asking for some details. They could not determine the cause and recommended not clicking the redeem now button until the server is at the table to take down the code... never mind I never got a code the first time but I guess the server could witness? Anyway, they decided instead of replacing the 125 points they would instead just add 50 points to my 75 to get me to my next reward.
Now i just feel cheated... I think i’m done with this and suggest everyone learn from my experience and stay away. I did rate 2 stars because they did a least respond.
Does not work. 1/5
By Frapp Lover
Does not update your points correctly. I could not scan more than one receipt in a 24hr period.
Update points automatically 2/5
Why don't the app update the points automatically when placing an online order? Sometimes I forget to do it and end up losing my receipt. Then your process to retrieve point is dispointing. I would have to go all the way back to the store from them to pull up a transaction. When I placed the order in the app.
Red Lobster App 3/5
I like the rewards program and use several other restaurants apps.
All I can say is keep an eye on your rewards expiration date, I don’t think they should expire. I have no complaints with the service or food at Red Lobster.
Dined at RL on 11/28/17 and earned rewards, which was wiped out on the app before I could redeem it on 12/20/17 Luckily, I had the email for it and the manager accepted it.
I have tried multiple times to upload the receipt from 12/20/17 and have been unable to. “Unable to load page.” I even emailed RL to address the issue - twice. No response. So, I guess no more rewards at RL, and maybe no more dining there. A shame for RL as my family and I went twice a month, when we felt valued.
Thanks for the service over the years. It was appreciated.
May not be worth it 2/5
I like the rewards program but it should allow me to bank points and use the rewards when I’m ready to use them. As is now, once I earn 125 points, it automatically issues a reward with an expiration date. I don’t go a lot so I may not use it by the expiration so it may expire. Why use a rewards app if I can’t use the reward when I want to. Either make the rewards without expirations or let the points bank up and let me choose when I want to use them. Learn from TGI Fridays. They have an amazing rewards program!!
Won’t install on iPhone X 1/5
Total Not Adding Correctly 1/5
I understand the tip isn’t included. I paid $39 (before tip), but only got credited $35 onto the account. Please fix this and I’ll update my review.
The Restaurant 3/5
Needs improvement! 3/5
By Dzny gurl
I love RL but sometimes my rewards just disappear before they expire. I had 2 free rewards and gone. Also it doesn’t allow you to login sometimes so it’s hard to use a reward if you can’t login.
Thank you for the wait list on 3400 W. Century Blvd 5/5
THANK YOU FOR THE WAIT LIST AVAILABLE on 3400 W. Century Blvd, ESPECIALLY with the football stadium being built here in Inglewood!!!!
By Absol Fanatic
Navigation is a little weird on menus and the lack of an allergen menu is a bit of a letdown but nice start to develop on and update
Pretty Much Worthless 2/5
Still can't order with it. Still can't use it for call ahead seating. I bumped it to two stars because I can now get to the menu. The app looks like it is pretty much a view into a responsive web site. I like the scan feature to track rewards. I think there is still room for improvement. Benchmark the competition. Make it more like an app and not a web page. Allow me to place myself in the queue for seating so I don’t have to wait as long in the restaurant on a busy night. It’s getting better.
Interface needs loooooots of work... 2/5
By ThirtyFiveThousand opinions
-Navigation is all dropdowns and side arrows. It’s all efficient and clean, which is perfect for engineers and web designers. For normal humans (for example impatient wives and not tech-savvy parents. I’ll tell you about it later) however, hyper-clean mobile layout isn’t always the clearest to read/interact with.
-The menu sub-menu contains a few inescapable rabbit holes that force you to abandon online ordering altogether should you foolishly opt to enter them. In my experience, entering options for a baked potato meant stopping the entire online ordering process, which is why I bothered to download it at all.
-Like many developers, the crew that made this phone and tablet compatible app left it locked to vertical, no rotation possible. Annoying for those of us who use our iPads with Smart Keyboard covers, or simply don’t always use portrait mode 24/7.
The development team that made this restaurant app for regular consumers should maybe leave their offices, go to an actual restaurant, and meet a real human or two. It might help.
My server was great!!!! 5/5
Raquel is the best!!! We enjoyed our birthday dinner. And didn’t even have to think about refills they were always there.
You still can’t use it to pay your bill so tell me this app is very useless thanks for nothing
Great servers at Parkersburg location! 5/5
Our server Lindsay is the best server I have ever had and I have-dined out a lot in my life. Are used to work for the Four Seasons Hotel chain so I know good service and this girl has it! RW
Liars!! Liars!! Liars!!
Don’t believe Red Lobsters lies when it comes to their reward app.
They say every dollar spent results in one point earned. This is a complete lie! I just ate at Red Lobster in Palmdale, Ca. My total before tax was $48.27, following their statement I should have earned 48 points, but points earned was only 37. What a complete load of b.s.
Exited that this app is now available in California! Looks like their pilot test is over. Now I can earn some rewards.
Don't bother 1/5
My local red lobster had signs up to download the app earn rewards but after I opened says not available in your area what a waste of time to download and why have signs up in a location you can't use it at
Glad to live in Wyoming! 5/5
By Dr. Porkenheimer
Rewards are always great!
Hate it 1/5
Literally only put a star because I had to. Can only use in three states?? Total waste of my time.
Would be useful if you could use it in more than three states! Hope this is a temporary run and soon it’ll be useful, surely now it’ll be deleted.
Still waiting... 1/5
By GBP 13
Are you ever going to expand this rewards program outside of Colorado?????? Getting very tired of waiting.
Can't do anything 1/5
By Joe 1953
Can't order Anything. I can't even see the menu. It says loyalty not available in my area. This app seems pointless.
Thanks for the app 5/5
My family love lobsters! Get rewards will be nice. Thanks for the app.
Come to Cali! 5/5
Please bring this program to California! I take my family to Red Lobster all the time and would love to take advantage of some of these rewards. App seems super easy to use and can't wait to try it out!
Red Lobster has a new app 4/5
By Janice Momoko
Some cool features. You get 75 freebie points to start. Only in Colorado for the moment.
Free food 5/5
I eat at red lobster all the time so being rewarded for doing so is great. App also looks great!
Great app 5/5
By Greg 12431
Love the cheddar bay biscuits. It's great that I can earn free food rewards with points.