App mutes sound needlessly 1/5
Every time I open the Red Lobster app it mutes my sound. There’s absolutely no reason for the app to do this since it doesn’t use sound at all.
Very Ineffective 2/5
I have used the app several times since I downloaded it. Rewards appear on my account and then they simply disappear. It’s very frustrating and makes me not want to use to app or eat at Red Lobster. I emailed regarding the issues I was having and never heard back from anyone. The advantage to using the app over DoorDash is being able to achieve rewards. But there is not advantage when DoorDash has free delivery and this app just takes away your rewards.
Was great, now frozen! 2/5
I’ve used the app for awhile and it was pretty functional. I had no issues with it.
But I used a reward about six weeks ago and the redeem screen has stayed at the top of the screen since then. I’ve clicked on “done”, I’ve updated the app, I’ve even deleted it and reinstalled it - but it’s still there! This of course makes the app completely useless since I can’t clear that off the screen! 🤦🏻♀️
Too hard to pay 1/5
The transition from cart to payment to login to cart is very bad.
This app would be so much better if you didn’t tap on something and it automatically sent you back to the main menu resetting all of your order. I had a notification pop-up I swiped up to dismiss it and it erased my entire order! I went back in to re-order and when I accidentally hit the wrong thing and hit cancel it sent me back to the main menu and canceled my entire order again! This is garbage!
Pain. I'll eat somewhere else 1/5
The apple auto fill for the password doesn't work. And when you reset your password you have to close the app and open again otherwise it will just tell you your password is wrong forever. OK so after 20 minutes it's working. Let's order. Nope. The app wants to be a pain in every single way. Takes 3 tries to select a restaurant. OK got that. Nope the app isn't done. Don't see anything you like in the category you selected. Pfft who needs a back button when we can force you to start over every time. They'd have to pay ME to deal with this. Goodbye red lobster
Used to be great but last update ruined it 1/5
By Google play waste of time
Unable to scan receipts and I keep missing out on my expensive earnings
There is some issue with the updated version. It logged out of my account and instead tries to log into a separate account I use for Facebook. Moreover, you cannot navigate back. Missed my points and treat as well☹️
Everyone is shut-in... 1/5
So we are all trying to make the best of it. I only opted to order because it was my mom's birthday.
Pros: I saved $3.00 off of a $98.00 bill.
The delivery arrived pretty fast, they use door dash, but it's cheaper to have it delivered through red lobster.
Cons: They were out of vegetables and there were no other options offered.
My $30 combo equated to $20. There wasn't a lot of food for the cost.
The delivery guy through door dash did not understand social distancing as he wanted to walk up and hand it to me.🤦🏽♀️
Online ordering 2/5
The app itself is fine, but does have flaws. The biggest one is that I’m signed into the app, but when I try to order online, you have to sign-in again to earn points. And sometimes the login to earn points gets stuck, and keeps rerouting back to the login screen instead of allowing me to continue with my order.
Also there does not appear to be a way to redeem a reward from the app in an online order. I tried and ended up losing the reward. Thank goodness for good customer service, since they were able to re-add it to my account.
Terrible app 1/5
It is extremely frustrating app, and makes you not want to go to red lobster
it talks about rewards but won’t let you log in as soon as you try at check out it glitches out of the menu and brings you back to main page.
App Has Too Many Performance Issues 1/5
This app is very delayed. I am on my 6th try trying to order two meals and it keeps either lagging or it eventually drops my order. I then went to change my last names since I am not married and it had a constant error regarding my birthday. FRUSTRATED!
Seriously needs help 1/5
By Disappointed in all the hype
This is one of the worst restaurant apps. It loops back and forth between the app and red lobster.com, making you sign in multiple times, and STILL doesn’t capture the order with the login. Sends me back to the app to login again! Needs some work, developers.
Terrible to place app orders 1/5
By Rigo's iPad
Not only is this app super slow, it glitches and kicks me off. Same thing online when doing online orders, once I click cart and then sign in, it takes forever and the. Give mes message error 504 Gateway Time-out. Incredibly frustrating, I’ve been attempting to place this order for the last 15 minutes. You are better off calling the store, or simply taking your business elsewhere. Thank you Red Lobster!!
Logging in 1/5
By Red Ross
Try signing in and says my number already exist. No way to back out of that screen. Must delete app to get back to start screen
Wont work on iphone XS 1/5
The app used to work on my ipone but in teh last 6 months it stopped working. Tried deleting and reinstalling and still wont work. It wont let me sign in.
But, i can sign in on the website on my computer and the app works fine on my ipad pro. It just wont work on my iphone XS.
It keeps saying “invalid state”.
I like the app but there seems to be no way for the restaurant to scan it. I have to manually add receipts. Time-consuming! Also, the app always indicates that it needs attention -message, points, ??? I go to the app and click on every screen, open messages. The indicator NEVER goes away! Not sure the app is worth the inconvenience and aggravation!
Can’t online order with rewards 3/5
Tried ordering today and wanted to redeem a reward I had earned, when I went to checkout it told me I needed to sign in so I would and it would take me back to the home screen where it shows my points total and rewards. So I would go back to the cart to finishing checking out and it would say I’m still not signed in. Went through this three times before I gave up. Also disappointed that the online menu is much more limited then the instore menu. Had to choose 2 sides with my meal and my only options were fries, rice, mashed potatoes and broccoli. Didn’t even have the option for a salad!? Only continued with the order because we had a gift card to use, otherwise would have ordered elsewhere.
App is continually stuck!! 1/5
I hope as finally able to open my app and scan a receipt. Then the next time I used it, it was still stuck on the same page. It’s been there for over a month!!!!
So I can’t use it or scan any other receipts.
Problem fixed 5/5
By Danilo Grillo
Thanks for fixed the points
Really good, but 1 problem. 4/5
The app is overall very good in my opinion. However, if you removed the expiration on the rewards that would be great! I would just love to build up the reward dishes, and try to have one big meal with the family.
My app is frozen on my free appetizer
RL stuff 1/5
By RL Feedback
After the update the app does not work.
Invalid state error message
Wow not good 1/5
Downloaded one week ago and have had continual problems. Have not one time been able to actually use the app. “Wrong State”, “Having trouble logging in” are just a few of the issues. Please fix or restructure the app. No good to anyone this way.
App won’t let me in no matter how many times I put password in. Tried numerous times to reset with no luck what a waste of time
I ate at Red Lobster this weekend and was suggested to sign up for the rewards program. Download the app, put in all the info & got an account. Logged into the table kiosk. Kiosk confirmed I was logged in & displayed my name multiple places. Paid for my $50 order and was instructed that if I had signed in the points would be automatically attached to my account. Of course, I logged in today to check, and no points. What’s the point of a rewards program if the app doesn’t award you the points for the order?
A little buggy but it works now 3/5
I reported a screen size problem and they fixed it with a new release. When selecting buttons on the bottom the first time it still just refreshes the points screen but the second press works. Thanks for the update!
Stuck on redemption screen 2/5
I just redeemed my 1st reward yesterday. I pulled up the code, showed to my server (as instructed) and it would not let me close the page with the reward code. I have tried EVERYTHING and no matter what the screen still pops up when I open the app.... it’s annoying and frustrating!
Needs work. Annoying 2/5
1) while trying to toggle back n forth from email to app to enter scanner code for points, it keeps kicking me off of the “manual code enter” page and goes right back to showing me how many points I have. Annoying
2) it takes 24 hours for rewards to post to your account. That’s just a ridiculously absurd amount of time for them to take to validate a receipt. Annoying
3) while it’s taking 24 hours for new points to post, it could at the very least have a “points pending,” but it doesn’t. Also annoying
Three annoyances = 3 stars taken off
Update App 4/5
Love using my red lobster app. Get great deals on free appetizers or desserts. Glad it finally updated. And for taking the time to reach out to me as well..
Rewards frustrating! 1/5
I’ve spent an hour trying to load my latest trip to Red Lobster totals! I can’t get the email to reset my password! There’s no “Contact Us” information to get any help with resetting my password either! This rewards program needs lots more work to make it user friendly!
Can’t login 1/5
It won’t let me log in, it keeps telling me m phone is in use but won’t let me cancel or start over.
App is Useless 1/5
Downloaded app. When I sign in it’s just an advertisement. Won’t bring up another screen!!! Useless 👎🏼
Can’t even create my account 1/5
Requires you to create an account and add phone number but it says my number already exists and I have a new number.
Tried to create account. Crashed after typing in my birthdate. Start all over 5 x no success.
Needs more work. 2/5
App opens up fine, just a few problems. (1) Trying to create an account by entering all of the provided fields and then submitting it FAILS. It tells me that “This account is taken”. I’ve NEVER used this app nor have I gone into a Red Lobster in over 13 years. (2) Trying to login using Facebook, ALSO useless. Trying to use my Facebook account automatically refreshes the login and DOES NOT say anything about me being logged in or if it was incorrect unless I didn’t put anything in the query boxes. (3) I had to go into my email, reset my account password that it says was “incorrect” and it STILL mentions that it is NOT valid. I am currently using an iPhone 6s. I just want to reserve a table for once.
0 stars is more like it 1/5
This app is terrible and so is the website. I have never had so much trouble trying to order food. You are better off going in person!
Could Use Improvement 3/5
Had to get tech support just to log in. Turns out that it uses Safari to log in, and you must have Java turned on; Apple’s default setting is off. Now I’m able to log in successfully. I suggest three things: (1) The app should issue a message if Java is off, not a blank screen. (2) The app should remember your username when used on the same device. (3) The app should interface with Face ID for passwords. Can’t speak to ordering or wait listing; all I do is scan receipts for points and claim rewards. Look forward to the future updates.
Can’t sign in 1/5
I have been a member of the rewards program for over a year, and now I can’t sign in! It says invalid state. I even tried changing my password and received the same error message. Please fix this! Luckily, I found out that you can enter points on the website, so I’m thinking about just ditching the app if this issue isn’t resolved. I did uninstall and reinstall the app as well, same issue.
It no longer works 1/5
About a month ago it stopped working. It won’t let me sign in. Keeps saying invalid state. Tried resetting PW but I never receive email after 4 tries. Tried setting up new account but it won’t let me. Broken.....update received email pass word reset finally but still app won’t work. When enter the new reset password still says “invalid state” Tried uninstalling and reinstalling to no avail.
This app used to work until I tried it today. I got locked out of my account. I tried to reset my password through email, but no response back. It’s been 24 hours and more than a dozen password resets. How is a big chain restaurant this incompetent when it comes to modern technology?!?
Sharing my info 1/5
I use all me apps and sometimes where I go depends on how my points are on a specific restaurant. Red lobster now won’t let me log in to their app without giving them permission to share my info???? I won’t use the Red Lobster app any more and can find plenty of places to buy fish. Such a shame
When it works, it works great. However, over the last month the app has “frozen” twice after I opened an award. It’s been “frozen” open on the award page for a week, I’ve wriiren for help but got no response, and I have 6 unused rewards so I don’t want to delete the app.
I’m a very loyal customer and am not at all impressed with the help (or lack thereof) with this issue.
Not working 1/5
By languini user
Password reset is not working. Emails are not coming. It appears others are having same problem. Needs restructuring. Also why is it necessary for your customers to reset their passwords.
Not the best 3/5
I used the app today for a reward and I cannot get it to close. The waitress took the code and use it and I tapped to close it and it is still not closing. I cannot scan my recent receipt.
Forth Knox security that doesn work 1/5
This app forced me to reset my password three times!!! And it still doesnt let me login. What a joke. My banking apps have less “security”.
After wasting 25 minutes of my life on multiple resets, the app goes to the trash.
Had no issues when first downloaded this app. But now I’ve changed my password several times and the app still won’t open!!!
Was good - now super glitchy 1/5
By No longer a user 2016
The previous version worked well I was able to get my rewards now with this new one verisionI tried to online order and was unsuccessful. I redeem a reward and I was stuck in the rewards screen. Even when I closed the app it came back into the reward screen I had to remove the app to get it unstuck. Please fix. I like being able to get my rewards
Very Disappointing 1/5
By Gnv FL Customer
App worked great & then they did an update. Requires changing PW. The PW change didn’t work and now can’t use the App at all. Tried several times to change PW but it never sends email to do the new PW change.