Doesn't work like it says. 1/5
This app does not send notifications like it says it does even though I have my notifications turned on in settings. I have even deleted the app and reinstalled it again to see if it would work that way. Unfortunately, I haven't had any luck with this app the second time around either. But other than that, it works great far as payment wise. I also have to constantly update my password my often than should in order for my devices to connect to Wi-Fi. It's frustrating at times.
Does what I need 4/5
As long as I can view my balance and make a payment, I'm happy with the app. This review does not represent a review of Spectrum as a company.
App crashes at Auth 1/5
First time user with a charter login but app crashes while trying to authenticate on iPhone 7 iOS v11.2.6
Wireless NEVER works! 1/5
Take your WAPs that connect to nowhere, and shove ‘em! All they are is black holes, the Wi Fi connects but then there’s no Internet, which blocks anything from working until I disconnect from your worthless WAP.
Checking account payment does NOT work 1/5
I have bot been able to get this fix in two months and I have tried on the app, online, and by phone. Thought my last payment went through but it did not, and I never received a notification.
Send me the bill 1/5
What a f....? Why in the world you don’t send a bill?!?!?
Auto pay needs 3/5
Auto pay needs to stay on auto pay unless I take it off please!
Less than 1 star 1/5
Ever since spectrum took over the bills climb and the services dwindle. I’m now up to $160 a month... for the same internet and less channels!
At least when it was Brighthouse it cost less! About $47 less a month!
Tim to go to sling!
Interesting side note. They want to change me to move my business service...
NOT GOING TO HAPPEN!
Archaic App 1/5
Doesn’t allow sign in with the thumb and it can’t remember my CC info from month to month for making payments. Very Stone Age app.
Update with the rest of the world 1/5
Please save credit card info. It’s so irritating to have to get my credit card out EVERY time. Ugh!!
Always too slow 1/5
Always to slow
Internet inconsistencies. 2/5
Hi I like a few others in my complex only have internet instead of cable in my complex. But on a daily basis my inter doesn’t work 100% of the time. I’ve called in the past to figure why but was always told it was working fine. I just wish I could get a connection that doesn’t go away. That’s all I want.
Spectrum has suckest service around since bought out bhn 2/5
Spectrum equipment and program sticks
Equipment frequently malfunctioning and poor reception , and is extremely hard to give problem complaints ! They try so hard to coverup problems instead of fixing the problem
Customer satisfaction is high by default and hard as hell to give a negative customer satisfaction complaint
Last time took 2 and half hours to complain
App Review 1/5
It freezes too often, it will give me a error 404 message way too often.
By Luis Ramon Rosas Sperandio
Very easy to use
Easy to make payments. Highly recommended
Bad customer service 1/5
Call after payment, all other bills do it correctly!
Will pull plug soon
Med phone needs
By Mitzi bby
Works really well , and it’s way more convenient.
It would be really nice if they’d make a way to save your payment info...kinda no excuse why they don’t
For works when it wants too 1/5
It’s spotty a lot of times.
The internet is terrible and I’m thinking about canceling
By User 146
Nothing fancy about this ap but it’s functionality is exactly what I need to quickly pay my bill. Would recommend using this over any browser based payment options.
This is ridiculous how high this bill is every month it gets higher!!! 1/5
By Elder Burse
Don’t know why my bill continues to increase and we have not added any services or channels, I pay before it’s due and still they increase the bill!!!
I hate it 1/5
By tired of crappy service
Prices keep going up and internet keeps stalling. Wth
I wish another provider would come to our area. I would switch.
By Block jock
I have been a loyal customer for years only to see my bill go up week after week. Cable is a rip off and I am canceling.
El servicio trabaja escelente 5/5
By Rosalina Torres
El servicio trabaja escelente
My WiFi and internet was fine until I got rid a cable and got a fire stick and now sense I don’t have cable I have the worst internet so switching to [email protected]
V good 5/5
By abdul alasmi
Horrible app and service! 1/5
They will charge you a fee if your payment source declines.
Love it 5/5
Been with Charter for many years and I've never had problems with them and they've treated me great and have always been very helpful, friendly and respectful.
Love the app 5/5
Makes it super easy to pay my bill and to check bill before I receive it in the mail
Good, when it works right 3/5
I’ve always said that almost every bill goes up every year but at least the cable continues to add services. I pay more now for power but my lights don’t work any better. I pay more for water & sewer but I still just get water from the faucet. The only improvements to our expensive cell phone bill comes from Apple, Samsung & LG... not from Verizon, Sprint or AT&T.
But every couple years we get something new from cable; more speed, DVR’s, phone & tablet app’s, on demand shows, etc.
That said, the Spectrum app goes out several times a week.
Besides, at this point all I need is an internet connection plus one of many streaming options. However, the way the pricing is structured you may as well get everything. When on sale; Phone, cable & internet is about $100/mo for 3 services ($33 per svc) but if you only get cable & internet, it’s still $100/mo ($50 per svc) and if you only want internet it’s still $100.
The only real savings for downgrading come from not paying the hidden extras like $10/mo for the DVR + $3/mo for the remote and another $6/mo for DVR “service”. So each $10/month DVR you have in your home actually costs about $30/mo when you add in the taxes and ‘regulatory’ fees.
Hidden costs, lack of options and a 97% monopoly in service in my zip code are why I give this 3/5 stars
What are companies hiding? 1/5
This app doesn't show any information other than how much I owe and how I'd like to pay it. It would be nice to know my one yr. intro offer went up $20/mo., what the breakdown is, how much, if any data I actually use/mo.
Need to find a way to lower my bill 5/5
By Urband Knight
Why can’t I be approved for the lower rate?
Good service, decent price... could be better 4/5
By ORL Food Lab
Pricing for internet only is high.
Good start app but need to improve 2/5
1) app should remember ur previous type of payment as option
2) must be clear on account type of service
Not bad but 3/5
By Bob like pie
It would nice to be given the option to save you payment account information
Easy to use 5/5
Nice clean up! Very easy to use! A smooth run of the app, witch I like like a lot! You guys made this app better!!
Easy to pay and watch shows 5/5
Easy to make payments and watch shows on line.
App Stinks 1/5
What the heck is up with this generic app. I have now had cable tv for 4-days and not even been able to watch 1 channel.
Love the app!! 5/5
Makes paying my bill so easy!!
Spectun VAD 1/5
To expensive. In my area a monopoly
I have a broken back and paid majority of bill. Rest was due in a week yet no call they just shut me off. I hate those commercials. Spectun BAD
Don’t Like 2/5
By SheelovesTray follow me
My Bill Is Kind Of High Just For Internet
Spectrum is overpriced 4/5
Technology will put these over priced cable companies out of business
Doesn’t work for business account 1/5
I used to love this app when my account was residential. I switched my account to business since I work from home but the app doesn’t work for business accounts.
Stellar Spectrum App!! 5/5
By Lisa Eve Gordon
Makes it incredibly easy to pay your bill, change your network name and password to keep out wifi bandits and all within seconds. Now that I have it, I can't imagine managing my network without it!
Bunch of Con Artist . Increasing prices without notice 1/5
Dont do auto pay . Auto pay is so you dont have to worry about looking at your bill but once you do you are risking yourself from paying more for your service without any notification from them. They increased my internet price to $75 from $50 a month without any notice. I was not under any promotions . My promo was originally with brighthouse for $30 a month and when Spectrum took over my promo expired causing my bill to go to $50 a month. Not even a year and a half later all the sudden they increased it to $75 a month for the same service . I will cancel my service with these scammers. If they do that to 10,000 other customers , they are easily stealing $250,000 in one month. Do the math. They need to be sued for their deceptive practices.