Doesn’t Load 1/5
Won’t open or load. Have to use internet version to view or do anything with account.
Slow to load.
I love it. 5/5
I really enjoy the app and Spectrum ❤️
Glad to cut services 1/5
Ridiculously overpriced and unless you buy your own router, the internet speed is horrendous.
Spectrum Payment 5/5
This is so easy and convenient.....Love It!!!!! 🤗
Needs work 1/5
Was going to check hot spots with app to see if I wanted their mobile service, wasn’t able to create an account with the app or online, I have a spectrum WiFi account. Their online presence needs work so I would say mobile service will be the same. Should have read other reviews before downloading app
Cancelled cable tv 1/5
Ever month my bill would go up. I have been a customer for almost 20 years and now can’t get a promotional rate because I’ve been a customer. Where’s your appreciation for long standing customers? Disconnected!!
Was easy to use
Once you get past the stupid computer your service is good. Your computer service needs updating and correct service questions.
The WiFi has been going out every day. I have only been a customer for three weeks and I didn’t have this problem with my previous carrier. I hope this problem will be corrected very soon
I just love it 😍 5/5
Very fast and nice ppl! Takes time to allow u to understand everything that is happening with ur account.
A one star rating is too good for this dumb app 1/5
This is a completely worthless app! All of a sudden I can’t use my existing TWC app to pay my bill and I was forced to d/l this stupid Spectrum app instead.
I ended up deleting this dumb Spectrum app and now I’m paying my cable and internet bill over the phone for the first time in my life. Dear Spectrum: The year 1995 just called - turns out they’re missing an app.
By Molly Daniel
Why does spectrum have 2 apps, one for tv and one for billing? Doesn’t it make sense to have both in the same app? If you have spectrum then don’t you need billing? Also, their tv service app for Roku is garbage. It freezes all the time, fuzzy and just horrible. It’s like I’m watching tv from an antenna. Hulu doesn’t do that so I know it’s not a problem with my service. I’d rather use Hulu for the same price and more programs.
The app was incredibly easy and quick to use!!!
I can’t even make a payment on this useless app. The functions freeze and the app crashes every time I use it.
Fails as often as their internet does 2/5
The app constantly fails. It will not let you make the selections you need to make. It doesn’t register thumb touch. Several times at his crash and I’ve had to login again. Would be a great app if it actually worked.
Price of services as compared to AT&T 1/5
I’m very disappointed in your pricing that seems to be going up I got a quote from AT&T and I’m not quite sure if I’m going to keep the service but I will pay this bill and I will be in touch There seems to be a lot of channels I don’t really need an AT&T did come to the door and can offer me a cheaper package so you can get in touch with me but I will pay this bill and then we’ll discuss I think I need a credit due to some connection issues so please let me know I expect someone to get in touch with me thank you very
I would like to review remain a customer a spectrum but I’m not quite sure so so I can talk to me and maybe re-evaluate the billing system which I’ve talk to someone and they seem to be pretty firm on that their prices is a lot of channels I’m not using thank you
Very disappointed. 1/5
Since Spectrum took over, bought Time Warner. I have been experiencing the worst service ever. My internet is slow my tv never works. I went to their store changed my box and still the same. Every night when I get home I have no service and I have to reboot the box. I pay extra to have the Globo (Brazilian channel) that is out for a week almost. I called, contacted by the app and no one knows why. No answers. They schedule a visit for a technician that is not gonna fix it.
So said. I’m shopping for other services.
I have been almost 3 months without a telephone, due to multiple errors by Spectrum. As of today, a store Spectrum Manager has been trying for a week to solve the problem. I still do not have a phone.
I’am testing your company
would give zero stars 1/5
Spectrum after Timewarner buyout takes perfect useful APP kills it and produces a worthless bill / payment app. This app constantly crashes with login failures so even billing useless. Useful functions gone. Also killed Voice / Phone app that allowed phone customers to manage features and use service away from home, and never alerted customers of changes. Another example of buyout / mergers corp. lying to regulators and do exact opposite, just what expected from Charter aka Spectrum. APP developers worst with every upgrade produces more bugs. Seen better coding skills from high school students ..... SAD
Terrible app 1/5
Been searching for over an hour and can’t find how to use call forwarding. Used it all the time on the old app. It was so easy before...this app is horrible!
App WiFi password and WiFi name change 3/5
What’s going on? I can’t even change my WiFi password or my WiFi name anymore. I don’t see the option in the app like before. Please I need help ! Thanks
Spectrum service 4/5
Slowed internet down to much!
Spectrum is really good at runnings scams. 1/5
Spectrum is really good at runnings scams. You can upgrade online but are forced to call into downgrade. Good service but unethical practices. They are crooks.
By Duke Josh VIII
App is great! Runs a bit slow at times but that’s the only issue I’ve had
Review July 2019 2/5
It works well but I need to find alternative options as I learned my bill will increase EVEN MORE. This makes me upset and angry
App does not rotate 3/5
The app will not rotate on my iPad.
I am happy that my service works great in my area. No blackouts no hesitation on my spectrum.
Spectrum is easy app to surface 5/5
By ZAY<3 :)
DOPE BRO LOVE THIS
2 accounts 3/5
Can’t access other
Over priced cable tv and internet!!! My bill went up 30.00 plus dollars for my basic cable !!! If it wasn’t for my husband thinking he needs cable I would disconnect in a second!!!!
I have to change my password every month with this app. The Face ID for login doesn’t work either. What’s the point of this app if i can’t login to pay my bill electronically? The website is trash as well. Can’t login on there either. So if my bill is late this month, it’s y’all fault.
Mostly Worthless 1/5
By Terry (Kaneohe)
The app installed(v7.6.0) does not match the illustrations. There are no options to check payments, modify password etc.
It takes forever to load.
Helped me resolve issues without having to call.
Please Fix Remote DVR Supprt 2/5
I do not understand why Spectrum would roll out the Humax / Spectrum 200 DVR but not have the remote management working. Whenever I call support, the answer is “we’re working on the issue “. Seriously, who made the call to go to production/ rollout with out this feature working. Other aspects of the app work fine so please fix the DVR issue.
Jose is happy 5/5
Best internet and service around the world !!!!!
Doesn’t work 1/5
Set up autopay which never went through and app constantly doesn’t even open.
Muy bueno 5/5
Love the app 5/5
By eric aran
Its got everything i need and it’s really easy to use!! :)
My app is finally working. It's a great update! Payments are fast and easy to make!!!
Dysfunctional and frustrating app 1/5
This new version forces password reset inconsistently, but then it doesn’t work, can’t log in. The app used to work fine, but this new version is worse than useless. Does not keep proper billing information either. I only used spectrum’s website now. The app is dysfunctional.
Very easy to navigate, this app is never complicated like other apps..
Not able to verify phone number in the app 3/5
I was able to verify my e-mail address, but I have not been able to verify my phone number through the app. Whenever it gives me the option to choose text or phone call for the verification code my phone is not receiving either. The verification for my email worked correctly the first time but not the phone number verification.
Deleting a voicemail by doing on it crashes the app
The Carpenter 1/5
Can’t watch what I’m paying for with my phone connected to tv with the hdmi dock, 30 seconds phone goes to sleep & kills the picture on the tv. Netflix works great as well as amc app, my spectrum app needs help, really a bummer. You would think a cable tv app from a cable tv provider would allow you to watch cable tv, NOPE. Went camping at campground with no cable & thought we had our solution, instead got stuck watching Netflix, unless you want to refresh the phone screen every 30 seconds so it don’t go to sleep watching my spectrum app. We are switching to dishnet at home with the Wally receiver & dish in the camper to mirror! Was told this app would take care of what we needed, should have switched before our trip. Very frustrating!
Total bs 1/5
By chetty mo
All these 1 and 2 stars but has a 4.6 rating hahahahaha more lies. Our internet goes out every other day for the whole neighborhood. Horrible and Undependable
I just wanted to pay the past due amount and then ill pay the current bill next payday but with the new app it wont let me change the amount to pay..