The worst 1/5
WiFi is absolute trash juice. I’ve had spectrum WiFi for not even a month yet and I’ve had to call them a total of seven times since then and had to have technicians come to my house. Just this morning I’ve had to call them twice to fix the WiFi and guess what!?!?! IT STILL DOESNT WORK!!!! I never ever ever leave reviews, but I’m so frustrated with spectrum that I had to.
The app needs more 1/5
The App needs more account info and the ability to schedule calls to Spectrum just like the TWC app did. I should be able to see my payment history, make payment arrangements, request a service request. This app doesn’t give customers enough info.
iPad friendly app 3/5
I enjoyed using your My TWC app with an iPad format and was expecting to see it when I updated to My Spectrum app.
This was disappointing. It got the job done but was not as nice
Should’ve stuck with the old TWC app 1/5
Hate the new app. The TWC app was better designed, easier to use and gave you the option to chat within the app. I liked being able to log in the TWC app and see everything I needed displayed there not having to go hunt for it. I hate this new app!
By westlake judy
Finally got tv’s working
Cell phone service is horrible. No internet service for 6 weeks. It might be cheaper but you pay for what you get!
Love the old version better
Modem never came back 1/5
I hate this .... never works
Mixed reviews 3/5
By New Carlisle
Although I have never had issues with getting the cable fixed in a timely matter, I cannot see the reasoning to change the mobile application for which it will not download.
Great service 5/5
This company is quick and efficient, easy you should all check them out and try it.
App is a waste of time 1/5
No chat feature, bill pay option doesn’t work and so much more
I keep getting signed out of app 2/5
By Supa DJ Darren B!
I try to sign in and you guys keep booting me out!!!! What gives? It happened immediately after I added new services. Please advise!
By N Sturm
Nice App very easy to navigate
Doesn’t work 1/5
It says I don’t have any billing statements and won’t let me pay my bill. Has been this way for months.
Two thumbs up 5/5
Easy to use & super efficient.
Consistently throttle down internet speed 1/5
Rarely get the speeds I pay for. In fact, oftentimes the download speeds are less than 5MB. Have heard that they purposefully throttle down the speeds so that you buy a more expensive package.
Easy to use 5/5
The app is really easy to use and love the interface. It makes it easy to pay my bill and check my account
Bring back My twc app ;) 2/5
Please provide the troubleshooting option for internet like the my twc application. This app currently redirects to your webpage which to me defeats the point of an app.. i suppose it’s not that big of a deal, mostly just super annoying.
By Silly fun
You forced me to download this new(replacement) app and blocked me from using the old TWC app... but your app does not have the same functionality of the TWC app you are forcing me to replace?
After a 20 minute call with your support I am told you are “working on adding the functionality”.
So why would you block the old app if the new one is not ready to provide the same level of service?
This is worse than junk 1/5
Had to switch from the TWC app .. this one is crap! I used to be able to reset my modem from the app .. the spectrum app does nothing except tell you to unplug to reset. This is what I'm paying more for?
A Downgrade For Sure 1/5
Annoyed is the perfect definition of my first experience with this app. After I awoke I was forced to download this “new and improved” app to access my Spectrum services. The new app is completely gutted from the previous version. The one useful tool of managing my WiFi has been removed as well as the easy to browse menus. I already miss the older format, and wonder how long until they roll out the new format and new name.
Horrible app 1/5
I use to use the my TWC app, which allowed to me to do just about anything to my account. Now I’m forced to use this app and now can’t seem to do anything. I can’t even see my bill, because it wants me to type in some code from my statement. Well I can’t see that code if I have electronic billing and I don’t receive a statement.
It doesn’t allow me to reset my equipment if it’s not working like the old app nor does it allow me to do a chat with somebody at spectrum. Horrible, horrible app.
Not off to a good start... 1/5
If you’re going to force me to download a new app, then you could at least ensure it operates as the old one did on all my devices. This appears to perhaps be a phone only iOS app. Whatever the case, it doesn’t work in both portrait and landscape mode on my iPad. I only can use it in portrait mode which makes using it with the keyboard impossible.
Good app 5/5
Easy to use
Service is horrible 1/5
By Pretty handsum
I’ve been a time warner/spectrum customer for years now and it has only gotten worse. Every single night I receive less that 11.3 gbs upload speed. None of my streaming services work because the internet is so slow and spotty. I call into care. They send a tech out. And they eventually say it’s nothing they can do. They just keep resetting the network. The worst service and customer service ever. It would be great if something I paid for works. Will be leaving this company ASAP !
Much better 5/5
This app is way better then the old one. About time you updated your app and made it easier to make payments and whatnot!!!
Great Service! 5/5
Love the Service! Affordable and great service over all!
Gigabit Fiber 1/5
Thank god AT&T is installing gigabit fiber in my neighborhood and I can say, KMA Charter. I had nothing but trouble with you in Tomah, Wisconsin and it’s been the same here in Winston Salem, North Carolina since you took over TWC. The TWC app did great job. You should have kept it, it worked unlike the Spectrum app you forced on us.
Too many phone calls 3/5
By Winters Household
I enjoy my internet service. However, the constant calls from Spectrum trying to upsale me on their products is utterly disruptive and inconvenient. As a consumer, I have done my homework and understand the products and services you offer hence the reason I have purchased what I NEED. If I wanted additional services I will contact you as I did when I purchased my current services.
spectrum new app 5/5
awesome! you made the app simplier and easy to access.
Just moved from MyTWC 3/5
Developers need to fix Statement View. Verify Account just repeats and repeats.
Not going to lie. 1/5
The app photos look pretty tacky with the 10% battery showing. Maybe have a full charge on the phone when you do the screen shots next time... it will show a little more class.
No chat support feature? Poor "upgrade" 1/5
Spectrum - why force former TWC subscribers to use an interior app? No chat support have to call? This is 2019. Old app could send refresh signal to modem - this app...call us.
Thank you for always helping.
Won’t let me pay 1/5
There is a payment option on this app and EVERYTIME I go to pay my bill, it won’t let me. I click the “make payment” button and nothing happens. What’s even the point of having an app if I can’t pay the bill when I want to. Literally ALL my other bills have apps where I can pay and avoid to talking to people on the phone/ sending payment in the mail. And I forget to pay tho one sometimes bc the app never works right. Very disappointed
Poor app 1/5
The original app worked very well. You could see a year of bills, reset equipment, etc. The new Spectrum app is basically worthless!
My TWC to My Spectrum conversion 1/5
After being forced to convert over to the My Spectrum App, my equipment (modem) is no longer viewable on the app
This ‘new’ is a poor watered-down version the TIme Werner app - a fraction of the features - not intuitive 100% complete departure from the much useful TW app- why!? - why changing something that was working ok ?!?
Can’t access my statements! 1/5
What kind of idiotic move is it to force me to change to this app and then require a security code from my statement to access my statement? I don’t get paper statements because I’ve used the app for years. I have no way to get my statement so now the app is useless!!!
Having issues with latest update opens and immediately gives me prompt to sign out and crashes. Unusable right now
I need my TWC app back 1/5
I downloaded the new spectrum app cause I had to, not because I wanted to. Not all my devices are loaded in the spectrum app to refresh. Please update the app!
Not able to sign in 1/5
By john doe 1138
App won’t let me sign in what so ever I’ve even changed my password twice still not able to sign in needs to be fix
Can’t find the activity on the billing section.?
Can’t make payments 1/5
Button to make payments doesn’t work. Took a video to prove it. Don’t get a paper bill so prob going to get hit with late fees. Spectrum def earns the nickname rectum. 0/5 do not recommend.
Terrible App - unbelievable downgrade... 1/5
Time Warner wasn’t the best but at least their app was pretty stellar. This app is horrible with absolutely no features or functionality whatsoever. I was forced to get this app as the regular app was no longer in service. This is absolutely terrible.
Real Disappointment 2/5
I don’t like that I was forced to download the app and to stop using the twc app. All this app does is basically let you pay your bill and that’s it. The old twc app let me check my balance and let me check prior payments made in the past so I knew how much to put towards the rest of my bill. Best of all it had the chat feature that let me set up phone calls with customer support whenever I needed it. You guys need to update the app to have all of these features as well. If that happens I might consider updating this review.
Needs more options 1/5
Can’t access chat, view or modify appointments, or edit payment methods on the app. Basically, all you can do is view and pay your bill. The old My TWC app had a lot more options, this is a downgrade. It’s easier to just go to the My Spectrum mobile site instead.
Not working 1/5
By Last Week iPhone Newbie
App only let’s me see the amount due. Will not let me see the actual bill. I called Spectrum in November 2018 and spoke with support. Now it’s January 2019 and the app is still worthless.
Unable to view statements 1/5
I can sign in successfully and enter my Security Code, receive a successful prompt but then am repeatedly looped back to a prompt for my code again. Major step down from the TWC app.