Sprint service 2/5
By V.F is awesome!
Sprint use to be a cheap option so it was fine that they didn’t have the best service. I have been with Sprint for over 15 years, but will be switching service providers. Sprint use to reward their customers by having discounts based on how long you had service, but this went away about 7 years ago. This year Sprint stopped having discounted phones for 2 yr contracts so basically there is nothing else they have to offer except a lower international charge.
The app access is bad 1/5
I have to change my password every time I have to use the app. Is very painful. Previous version this did not happen. Hope they fix it soon.
Tower down over 8 months 1/5
Cell tower near home went down September 2017 last year, still has not been fixed. 2nd tower went down May 1, 2018 no ETA for fixing the problem. Data has slowed to a crawl.
Store our credit card info so we don’t have to put it in every time.
I am canceling Sprint and now have Consumer Cellular. I have unlimited talk, text and data for $45 month.
With Sprint I couldn’t even use my data outside of my house and especially if I was inside a store. With Consumer Cellular I can get online anywhere.
Good bye Sprint, please don’t cry.
What you have your credit card set up it’s so easy just to make a payment by pointing and clicking I like that easiness
Terrible service 1/5
By SPRINT NEEDS IMPROVMENT
The service is horrible I can’t even FaceTime for longer then 2 minutes without it freezing up my internet is slow takes a long time to load pictures
Sprint zone app 5/5
By light skin guy
I hate Sprit!! 1/5
I hate Sprit!! Terrible costumer service, terrible connection!! How do they solve problems by increasing you bill!! If you are thinking about switching to Sprint, Don’t!!!
By Joshalyn D.
Bait and switch. Horrible customer service. Broken promises... I could go on but All you’ll do is apologize and resolve NOTHING
I can not open the app on my device 2/5
I bought an iphone X with you, and I was not able to open the my sprint app after downloading. I tried again today and managed to open, but I can not move, when I click on other functions it closes, as it did before. Can you please help me !?
I speak portuguese, if there is someone who can help me in portuguese, Thanks
Sprint lied about my bill amount, I dislike this company. Someone tells you one thing and when you call back it’s something else. I’ll be canceling ASAP
Very good so far
Quick and convenient 4/5
I love the Sprint app because it gives me quick access to my account when I need to check my bill or look at any information regarding my plan. The only reason I didn’t give it 5 stars is because the chat option within the app is of poor quality. When I chat on the actual website I am connected with representatives that are professional and literate, and whom seem to follow a script. They are also professional and courteous. The last two times I’ve connected to the chat via the Sprint app, the representatives I spoke with had grammatical errors in their chats and did not have any customer service etiquette. When I asked for the chat transcript to me emailed to me for my records, the agent told me to screenshot the chat. Other than that the app is easy to use.
Just as useless as the website. 1/5
This accursed app requested I verify myself with a security pin 4 different times and still wouldn’t let me log in. I had to turn my phone number off and turn it back on to get in. What was the point !?
Logging in 1/5
Logging in is way too complicated.
If the reps from Sprint told you something, don’t believe it 1/5
By Boyu Zhang
This company is terrible. I wrongly decided to give it a try last month. But it came with lies and unpredictable charges. The worst carrier money can buy.
Unsatisfied customer 1/5
By can you here me now... no
I get no signal at work and was promised an extra 10gb of hotspot data starting in March to no avail...
Slow, clunky, doesn’t work most times 1/5
The app crashes a lot. It is really only useful for paying bills, and even then, it’s slow and hard to use. It takes a very long time to load.
It was quick, fast and easy to use
Worst experience ever!!! 1/5
When I switched to sprint, I was lured with “buy 1 iPhone get 1 free” never got that. I was supposed to have iPhone for life...never got that. Sprint was supposed to have the greatest coverage... I couldn’t even use my phone in my apartment. And finally....while on my way out the door, I’m screwed on the bill when I went into to the store and spoke to someone about returning the phone. And last but certainly not least, I’m still waiting for a call back from a sprint representative who said that she would call me back in 24hrs....it’s been almost two weeks! Sooooooo disappointing all the way around!
The cell service in el paso texas is not good at all!!!
Great appp 5/5
Sprint has been having trouble connecting 5/5
By Daily Lottery Player
I have tried to pay, however, Sprint is having trouble connecting. I am in Amsterdam, Holland and not sure if payments and messages are going through. I keep getting a message from Sprint saying. They are experiencing difficulties. I’m at a train Station.
Sprint is the best 5/5
Love how sprint treat their customers
Your site is terrible. Always having "technical difficulties" and your service is even worse. Switching service providers ASAP.
By Linda Pro
Service is horrible. My bill is very expensive compared to other phone companies. I’m looking to switch phone companies soon
The service keeps going in and out and I constantly have to reset my phone. Please do better.
Sprint is the worst service ever 1/5
Sprint is awful
The Big Rip off 1/5
Paid off two phones, upgraded, was told no lease, have been paying for a lease. Will not get handled.
Coverage is spotty at best 1/5
More dropped calls each day than I can count 🙁
Just very complicated to get simple information,last month used just little unlimited personal hot spot,already getting alert is left very little % ,after changes not updating ,still keep and charge
Slow cell reception
BAD REVIEW 1/5
Sprint store #900 located on:
14237 East Sam Houston Pkwy N #900, Houston TX, 77044. Is full of worthless lazy saps, they have no idea what they are doing in there, if sprint cared about their business they would fire those dumb workers.
By Edie Silk
I got my first sprint phone in 2006 and I have no complaints. I almost always have service and the Sprint team is so helpful. The automated system is surprisingly easy and pain free and there are REAL people who are available to talk. I genuinely appreciate everything!
How a network should work 5/5
I’m new to sprint got a family plan with five iPhones 8 . Easy to make payments and like the offers that you guys have and how u take care of us
No response for my call drop feedback 3/5
I gave feedbacks quite often about call drops and low network coverage. The network and call drop isse seems to still exist even after receiving an email that I will get a call from customer service when the issue is solved from that end.
To expensive 1/5
My monthly bill is way to expensive, coverage isn’t even that great to begin with.
worst service ever 1/5
By swannios11not working
I hate sprint so much . I would never finish explaining how much I hate it.
Crap app 2/5
This app stinks. I have no way of telling what day my payment is due or any other basic info. A redesign is needed ASAP.
Terrible service 1/5
Sprint is horrible. I cant wait until my contract is up. Too much money for such poor service.
Don’t like customer service 1/5
Terrible customer service
Unhappy with lack of service 1/5
I’ve been with Sprint for nearly a decade and they have not gotten better . They just don’t seem to care . Less and less help with issues. I’ll see how the T-Mobile merge goes but I’m thinking it’s time to move on.
By no bars
The service is not that good I don’t calls everywhere 😔
High monthly Bill 1/5
For regular service....poor internet service.
Sign In 3/5
I hate that I can’t automatically sign in when I go to open the app.
Doesn’t work 1/5
Crazy and flawed interface. Off shore support not able to help nor connect me to another source of help.
Very helpful friendly. Most are kind & understanding. Reliable known to take care. No matter how hard thee situation may be. Keep up the good. Work!! Sprint.
No service, dropped calls, hidden charges
Couldn’t log in 1/5
I called and I chat with support center, no one could help me to log in