By Poop Company
Sprint is honestly the worst phone company I’ve ever had. $13 charge Bc I don’t want an automatic payment. If I’m 2 days over the due date my phone is suspended. I’ve always paid my bill. Nothing but a money hungry company that wants to charge for anything they can. Their service is so spotty, and my phone always has issues. I will not be resigning with them once my contract is up.
I was misinformed and mislead when signing up for this service. My bill has increased monthly since beginning this service although no changes have been made to the plan. Reception is terrible
Not user friendly 1/5
Very inconvenient. Lacks alot of information about your account.
Worst carrier 1/5
By worst carrier ever
Very disappointed with this carrier. We were promised a thing and then few months later we get billed totally different.
Bill is going higher and the service is going down !
No Fair 1/5
Why do you charge me later free since I added people in my line ?
Horrible service 1/5
Sprint is awful! Their service is terrible! They are expensive for nothing!
Too high 1/5
By Young Drako
Fees too high!
Unsatisfied customer... 3/5
I have been with sprint for many years and for the month of nov, Dec and January I honestly been very disappointed and dissatisfied with their service. Every month my bill has just ridiculous have been going up. I think is time to move on!!
WoW why can’t Sprint get it Together??
The App is not working like it should (AGAIN)
First page states page cannot be loaded. Underneath this it says
Pull down to Reload.
Of coarse Nothing Happens.!
Call and Discuss this matter with Sprint and they want. Me to delete the App and reinstall,
Or Update it.
Of Coarse I do all this before I even call them. I’m then asked a lot of Questions most of them having nothing to do with the issue I called about..So now I’m asked to Delete and Reinstall and check for updates (again) Now do all this again ad they will call me back in an hour. We will see if they call me back,
Also bought a Refurbished iPhone 7 and the home button looked to be Scratched which I could live with when getting home it started act up when using the home button a closer inspection reveals it is cracked,
So took it back and was exchange for another,
Using this second iPhone the hearing was horrible and could only be heard well on loud speakers,
Took it back and they said it was a Typical iPhone WoW these guys are good the one I was dealing with both times was a pretty nice guy but would be better and probably a bit Smarter if he would stay off the Opioids, the other person was having a conversation with a girlfriend or a Hot Momma and really didn’t have time for my problems.
I guess I’m just wishing for better service and products and things to work better.?!
Hopefully Sprint will make a come back.
Notices could use a spiffing up 1/5
By Bret Moss
Let’s do this people
Great app 5/5
It is quick and easy to use. This app allows you to access everything you need regarding your phone bill and upgrades
Love sprint 5/5
By mula money
Good...potential to be great 4/5
It’s a good service but can be confusing at times using the ‘chat’ via texting. I’ve been promised a decrease in my bill through one of these chat conversations and I’m not receiving what I was promised.
I’ve yet to contact Sprint about it as I have a copy of the conversation, we’ll see what happens...
By Living proof mom
You screwed up a payment plan
Worst service ever 1/5
Sprint is the worst service ever, as soon as I get my tax money I will be going elsewhere. My sister has metro pcs and has better service than I do. I could go to Verizon and pay less than this horrible service I receive. I wouldn’t recommend my worst enemy to this service.
The cell service is terrible 1/5
Go with someone else. PERIOD. Worst service Ive had in both the Palm Springs and Las Vegas markets.
They gave me a pay arrangement and still cut my phone off
Sprint need to stop adding extra charges to customer bills and saying it is a valid charge.
App keeps closing. Please fix it.
Highway robbery 1/5
By sprint victim
Stop charging me for the lease on my phone the phone is paid off i should only be billed for service
I like that makes paying easy I just love that I get a receipt after I make a payment
By Jack E. Holt
I’m just irritated with my phone bill lol
Useless app 1/5
I tried ordering Papa Johns pizza several times without any luck. I get a code and put it in but the app keeps spinning and nothing happens.
Overall experience 5/5
The app is actually very simple to use and makes it easy to attain any information required about your billing. It also breaks your bill down into exact increments so you know what you’re actually paying for. The technician chat service was always good to me and very helpful. One tech that was helping me was so concerned about getting me on the right track when trying to get a replacement phone. I actually went back on the chat service and told him that everything was working fine because I was so appreciative. Overall easy to use, track data, see your plan information, check for upgrade eligibility etc.
Service problems 1/5
Service is terrible. Not all problems can be addressed in the sprint box stores.
By fernie ram
Horrible option for payment option late at night
You guys add things to accounts and do not cancel when asked and you cannot even get help in a store
I will be closing this account ASAP
No Service 1/5
Paying top notch prices for no service
Easy to access. Quick payment method!
Great app - could use work 5/5
Can’t change plan from app
Every time I try to get on this app or website I can not accomplish the task/ business i need to take care of. It’s so frustrating! Constantly gives me sign on issues or it’s just not working! If I could give it a 0 I would!!!!!
Sprint app 5/5
This sprint app is so easy to use it breaks everything down so you can understand it
This process is fast and efficient
So so 3/5
I’ve been experiencing slower internet for a while now. When I first started with sprint I had great signal and then all of a sudden it’s started working so slow.
Sprint app doesn’t support iPad form factor 1/5
Chat within the app hard to use because it keep shrinking
Doesn’t work 1/5
I’ve had the app for months, and it’s never once worked for me. It won’t even let me log in. It always claims there’s an error and to check back later. I’ve uninstalled and re-installed.
The mobile website also never lets me log in. The only way I can pay my bill is to call or log in on a desktop computer. Maybe some people prefer handling their account that way, but I’d like to be able to use the app.
By Zach penirian
You guys are a behind in LTE coverage. And it seems like it takes years for any updates coverage areas. And sometimes my phone will project that I have LTE but my apps show me otherwise when they move super slow when I search using the internet .
By Shanda B
Always easy and simple to pay my phone bill without being the account holder/ having all the extra information and passwords...Saves me a headache!..
Call logs 3/5
By Lank lori
This app would be so much better if you could view call logs from the app. I have to log on to the website in order to view them, very time consuming....Thumbs Down!
By positiva 1490
Me gustaría poder ver mi factura desglosada por esta aplicación
5 stars isn’t enough 5/5
By miss SRM
By far the cell service I’ve been with since 1999,easy to work with and most important understanding TY Sprint
Great customer service 5/5
By Admir Monteiro
Very happy with sprint customer service
Data usage 1/5
When I had my other carrier I could talk on my phone and use the GPS now I can only do one or the other this is just backwards Sprint you need to do better its 2019
Highly recommend 5/5
Easy to make payments and has all the links I need. It’s one the most reliant and efficient apps I have.
Easy and understanding 5/5
Very easy to use ,when opening the app it automatically logs you in with your phone number and when paying bills all you got to do is read and type
Very disappointing 1/5
Sprint says they’re 1% behind Verizon. I got news for you Sprint, you’re not even close. I live in Spring valley Wi, I have to drive 10 miles to hwy 94 to make a call. Then I find out I have 10 voice messages. But your still changing me $80 dollars a month, for your service that doesn’t even work.
So easy to use 5/5
By Ari Brown Wraps
I love this app! I can check on everything and keep up with my bill payments with ease!!
By Zommmmbie lover
Not very happy guys. I can’t even be online while on a call. 🤷🏼♀️