Easy to use 5/5
By Alexander Vslle
Easy to use and quick and easy
makes you change pascode all the time 1/5
I’m sick of it every single time i go to the app face id is not logged in and when i go to chnage pass code because i forgot it duh i rely on face id it needs to be changed then every password i know i can remember is a commonly used password it took me and hour to pay a bill im going witth another company and I will stop supporting companies that do this i’ll get rid of all of them
Horrible Customer Experience 1/5
We have been trying to get our bill organized since last November - 7 months! It has been an absolute nightmare, hours on the phone, email, etc. with absolutely no help/support from Verizon. The worst/horrible customer experience - wish we had never switched from AT&T.
Service for billing is a nightmare! 1/5
I finally got someone to help but my bill stil should have been under 70.00
Horrible Service 1/5
Worst customer service ever! That is all I have to say switching to T Mobile very soon
Customer service 1/5
Absolutely unacceptable level of service. Incorrect billing, added authorized user 3 times and still is not correct, charging for devices that were paid in full....so frustrated since day one 18 months ago!
Reliable and clear 5/5
We have traveled through the US and continued to have great coverage. With the pandemic, we are having issues with our service at home. Thank Heavens we have our hotspots as back up. We tried a few other companies in the past and they were disappointing. Happy to have Verizon.
You guys are the best
Over charge me 1/5
I ask for auto pay and now they charge me $5 for late fee !!!!!
Verizon business 1/5
I tried to login on my computer and it will not let me in, I receive no notice my statement is ready so if I don’t remember the due date on my own , I am late.
Reception isn’t great in my area, considering going back to AT&T
Too much!!! 1/5
Verizon does not offer the value seen in its competition. Billing documentation is overly detailed and billious.
Great service great app easy to use.
They keep changing my plan 1/5
I bought this plan to save some money for my business, then I spent several hours on the phone with them asking them to give me what I was sold. I was sold unlimited data for 4 phones, 1 tablet and a hum. What I got was data caps (10 gig) and changing prices. I can’t even remember what the original deal was because it’s gone through so many changes(and got more expensive along the way). I’ve been a Verizon customer for many years and, other than a bum deal with the home fusion LTE, never had a single complaint until I signed up for the Verizon Business.
iPad Version? 1/5
When I loaded a program on my iPad and it tell me an iPhone version is also available, I expect the iPad version to work in both Portrait and Landscape mode. It is difficult to use the landscape mode when you have a keyboard attached and you have to look at one of them sideways... Really? Let’s get it together Verizon... Fix the program to work correctly on an iPad regardless of the screen format used.
BTW, you are missing a lot of functionality from the web version. while we are working on this, let’s get more accurate data and functionality to make this a useful tool for a business acct. That is what the app is for, correct?
Poor customer service 1/5
Can’t get a hold of anyone online or by calling every number published for Verizon! Just want to activate a new phone! What a shame!
Not user friendly 1/5
Doesn’t recognize my devices, can’t get paperless billing although I’ve asked numerous times.
App is unusable - impossible to log in 1/5
Would love to give the app a try, but after 15 minutes of fighting my way through the login screens it won’t accept the mandatory updated ‘8 character password with upper, lower and numbers’. I give up; your app is unusably secure.
To slow work internet
Automatic payment 2/5
I have used my business credit card from the beginning, but this month Verizon said it did not process. They never notified me. When I realized it I called and asked them to try again. After no results I processed the same card with no problem.
Big problems with the big V 1/5
By ed who hates on v
Nothing but misbilling, mid-information - and poor CS
Verizon used to be great but not anymore 1/5
I am so disappointed with this company and the lack of care they have for customers. I have VERIZON for over 10+ years and now have to start looking for a new company for my business. The latest update for the app is better than before but if you have an issue forget about using the app or getting their customer service to keep their word. I have emails from them guaranteeing credits to be given to my account but they still do not show up on my bill.
I have asked for help setting up texts to tell me when I'll is posted and when due. I gave worked with regular and tech employees, but even though I am provided assurances that I will get text reminders, I do not.
Improvement Needed 2/5
By DFI after hours
Verizon for Business is great until you need help during your business hours but not theirs. Customer service after 5pm and on weekends is not available. In today’s world not all businesses work only from 8am to 5pm, Monday thru Friday. This can be frustrating.
NO COMPASSION 1/5
If I could leave Verizon I would. I have been with your company for how long and every agreement I have made I have kept! Now I have NO income and you demand payment in full!
Shame on you Verizon!
First time using the app. 1/5
By Saps poop
This app is not very good. For example what I’m writing is not even visible but the cursor moves.
What a piece of S#@*! 1/5
I’ve been complaining about not seeing hot spot and router data usage on the app. Finally, no more than 1 week ago I get a rep to show me where I can see part of it if you dig DEEP enough. Today I log in and it requires me to update. Gone! I’ve turned off my Verizon router now and kicked it to the curb as I was increasingly getting charged for overages even when it was unplugged. I’ve been with Verizon since the early 90s. This is only the tip of the iceberg of my problems with Verizon, but trying to just rate this app. Not happy! And who’s bright idea was it to make the app “portrait” view only?
Over 2yrs and I CAN NEVER GET THE PROPER HELP 1/5
By tgc trucking
I have a $893 bill on my account for over 2 months for stuff i NEVER received I have been told it will be removed, but when? I’m paying a bill that I can’t get one customer service agent to help me all I keep hearing is THE NEXT BILLING CYCLE, ... I will never recommend ANYONE TO VERIZON
Greatest associate ever !!! 5/5
By Craig is thankful
Greatest associate in the world !!! Ashley (8827930) was a tremendous help getting my account in order. Be sure not to lose this young lady because she is great at customer service !!!
BATTERY DRAINER APP 1/5
This version of App is complete junk & seems as usual. None of the Verizon’s own internal Managers didn’t care to download & Check on its performance. Thou has very good features but constantly drains phone battery down to alarming levels . ZERO STAR TO DEVELOPER.
Every month I have had to call Verizon because the autopay option never stays on. It’s so frustrating
Business account 5/5
By Nurse Educator Sue
Changing to business account was easy & saved me money. Wonderful customer service at Harrisburg IL location
Verizon business account 5/5
I’ve been using my account for several years and enjoyed it without any problems.
Great team 5/5
Thank you for your services
Works great 5/5
Very easy to use and lets me keep track of all aspects of our account
Excellent Customer Service 5/5
By Amit Patel $$$
Verizon is the best.
Yet another phone site-wrapper on iPad. 1/5
Which, on top of that, Mia-calculates on its own.
Terrible. Hey, VZ Business, just delete this “app” till you get it right
Very Difficult 1/5
By Capt. HM WW
It’s taken me a long time to finally get access to pay bill
By Mark L..
Onerous, slow and a time waster-an ordeal to use.
The performance of the App is a window into Customer Service 1/5
The App is always in accurate on data. Their Customer service pleasant. Their computer system seams to be cumbersome or antiquated. Every call to customer service is 2-3 hours. This the worse cellular service we have had!
Great app except payment section . If you have multiple checking accounts it is not clear which it will come out of when you choose nothing is lit up.
First time using app 5/5
First use by phone for payment and it was smooth and easy!
Mobile app 5/5
For the billing address on a credit card payment it will not take the address- it appears it only wants just the first number of the whole address
My new business line 1/5
By my new business line
I have not been satisfied at all with this Service
The app is very slow, it takes a long tine to upload regardless of the network, I had a very nice package and I had use my WIfi as well dos not make a difference super slow
Loyal customer feels used 1/5
My parents live in a rural area, do to get them internet I purchased a mobile jet pack with what I thought was unlimited service. First of all it’s not truly unlimited and second of all reception near 62988 sucked. So I cancelled the service after a month and after paying for the device in full. That where the cancellation fee came in. I still have 2 other devices on my business account and I’m still loyal to their sub par customer service. I would not recommend unless you want to get screwed over for being a loyal customer.
By Marwa : )
To check on the data usage and pay bill and upgrade and add or remove features. 5 Stars :)
Verizon is a rip-off 1/5
I am not happy with the credibility of 80% of the people I have spoken to in the last 3 years. I have been a Verizon customer since 2001 roughly. If I thought I could better coverage from someone else I would
Awful User Experience 1/5
By Hajj chugging
This app could use a update. It is awful to use. Hard to find what I’m looking for, menu keeps changing. Paying my bill is a pain.