Phone app better than online 4/5
This phone app works so much better than the online app which seems to never have our correct balance. With this app we can easily check our line usage and pay our bills
I’m so disappointed 1/5
I switched to Verizon last week and my first bill is $60 higher than what was promised to me .
Works after update 4/5
It finally started working after the latest update (including Touch ID sign-on). Still a little clunky, but functional.
Incorrect Data 1/5
One page says we’ve used 68% of our data. Further down, it says just over half of our data remains. The next page says we’ve used 33% of our data. Am I supposed to pick the number I like best and go with it? This is ridiculous! I don’t even want to know how messed up the rest of the app is.
Verizon needs to start over and maybe do some beta testing next time. They’ve embarrassed themselves nicely with this one.
App said I needed to do an update to use it. Did the update and it STILL won’t work. C’mon Verizon!
Riddled with wrong data 1/5
This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.
Easy way to pay bill/get what you need 5/5
Super easy login + Face ID, great way to do basic stuff like paying bills, seeing usage, etc. haven’t had any problems with it.
This app is worthless. Dont waste your time, you can’t even view your bill for previous months in a detailed format.
App crashed on Touch ID activation 1/5
By Rakesh Mathew
As soon as I accept the Touch ID option, the app keeps crashing. Can you please fix basic things before releasing an app?
By Not happy with SA
It appears that a drunken baby with dreams of a candy store and absolutely no idea how to arrange information built this app.
For the love of God, please try again. Do over-
Works alright 2/5
By Don Wattz
I would like to have it save my login and then use Face ID to let me log in. The personal Verizon Wireless app for regular accounts lets me do that so the business one should as well. Needs a few tweaks to completely be optimized for the iPhone X as well. Also would like a widget in the Notification Center for data usage like the residential wireless app has. Even for unlimited data users so we know if we are near the 22GB cap for full speeds.
Can’t get it to work 1/5
It’s a shame because it would be good if it ever gets itself together to work
I can’t view the details of my bill and I can’t upgrade any devices. Worthless
Doesn’t Work Half the Time 1/5
Tonight it won’t even open. Doesn’t save your login information or use Touch ID. Sometimes you log in and then it tells you it’s not available. Nearly useless.
Doesn't work 1/5
Still doesn't work can't even log in now- before it just quit showing line usage now haven't been able to log in all week- every part of Verizon is going downhill
Close, But needs work 3/5
This App is better than the nothing that Verizon business customers have had. I would definitely like TouchID support.
This app is terrible
What a piece of junk 1/5
By Sean M..
Take this poor excuse for an app out of the App Store. Login is broken, complex long passwords don't work, remember me is broken so I have to login and reset my password every single jeezlus time. My favorite is "Hey (null) ✔️" at the top of the app. C'mon vzw, get with the program - fire the company you paid to write this thing and have a professional come in a different fix this thing.
The app does not work ! Throws a null error after I login. Better to use the website
Does not work 1/5
Mainly the issue is that NO information shows up when I sign in. It simply says "information not available. Please try later" but this error message is all that is provided ever....
Other annoyances include:
- makes me re-register my device quite often. And yes I check the box that says register.
If only 2/5
By Donna Quimby
If only it was as easy as it claims. I have tried to changed my information numerous times, but it will not stayed changed. I called Verizon and they said that sometimes you just have to call. So, I asked them to change it... it's still not right?! I give up 😫
Need it for the iPad 3/5
Not sure how well it works, because it doesn't work for the large iPad Pro.
Saves me some time 5/5
Glad to see they have something that allows me to track usage and view lines and account. Saves me from having to log into the full website!
Doesn't work. 1/5
Downloaded the app and I can't even log in.
It's great! But...iPad? 4/5
This is an actual usable app now; I'm not sure what was going on before. The ONLY downside is when I open it on my iPad it's a giant iPhone in portrit only mode....come on. Buinesses use iPads; why not design the app to work on BOTH?
Not working 1/5
Since the app update I can't look at anything the app is completely useless. I used to be able to track usage and view billing now it's completely broken. Sent from iPhone 6s
Finally, the app we've been waiting for 5/5
Ladies and Gentlemen, this is now a decent app. Functionality, navigation, and design have all been improved. It's about time!
The new version of this app looks good. It simplifies my life with one time payment. I am able to upgrade new plans and view overall usage if data.
Complete fail 1/5
Wish I could give zero stars... The app hasn't worked for several months now. Can't access my billing, EVER. What a waste, and frankly, how pathetic for a company as large as Verizon to not make something so basic work.
No stars if possible 5/5
By Myrtle golf man
Verizon has really gone down hill. Cancel and go to Sprint. They pick the phone up for business customers 24/7
By Beck Mc
I am pretty sure this application is what gave me cancer. Horrendous.
Verizon App 1/5
By Dad’s MacBook Air
From a major company in mobile technology what. Let down. Totally worthless app. Go to billing and you can NOT pay your bill.
Really smart Verizon! Hey I got an idea "Let's make it hard to collect money from our customers"
Waste Of Time 1/5
By LoneStar Digital
I cannot give a -5 star rating. Therefore, Verizon only gets one. Don't bother people! I manage the devices for our agency location and I cannot even see our account or wireless numbers/devices. The website works great, but the app is functionally useless.
THE WORST BUSINESS APP EVER! 1/5
I've been a VZN customer for over 20 years. When I bought a replacement air card the sales person must have signed me up or transferred me to this app. I'm on the road 5 days a week and cannot pay my bill unless signed in to lap top. Ridiculous!!!
Pretty Much Pointless 1/5
When you have 30+ lines you don't want to have to click through every single device to find out usage stats. Billing section shows balance for period and if you want more details to visit the website. You'd be better off just saving a shortcut to the website on your home screen.
Why?? Negative stars! 1/5
I can't do what I need to in this app!!!!!!! And now I can't even go to the internet and access my account!!!!!!! What is the purpose of redirecting customers to an app that is horribly designed and not user friendly?????? 👎👎👎👎👎 5 thumbs down
Waste of storage space! 1/5
I guess we live in an era of "there's an app for that!" That's not necessarily a good thing. This app lets you look at your devices and upgrade dates but doesn't let you view your bill. That's a major negative! I'm surprised this was released as is. If I have to use an app, it better be a productive app!
Just downloaded it just to say f--k Verizon 1/5
This is crap! I don't need or want any of there stupid apps! I swear once my contract is up I am so down with Verizon. Ever since I switched to a business account it has been nothing but bull crap. Worst decision of my life.
Too Limited 1/5
Needed to change a plan in a timely matter and not able to. It's ridiculous. The website is much better to use however you are forced to download the app making it impossible to get anything done using your phone.
It's listing every user 10 times on top of everything else.
I would be a fan of an app but needs more features. As of right now - just get rid of it. It's not a well thought out app.
Terrible app!! 1/5
I can't manage my account from this app! 75% of the options aren't there! Let me use the full site Verizon or come up with an app that has all the same features. Now I have to call when I could easily do it myself.
By Aj's Carpet
I have been paying my bill online for 6 months with my iPad and now all of a sudden I have to download this crappy app which doesn't have the ability to pay! Like seriously? You click billing and it says pay with full site. Well news flash, you get directed to the stupid app now. Get it together Verizon. I am so tempted to go to ATT or Sprint
Piece of Crap 1/5
This app is a complete piece of crap. Can't do anything substantive to account. App refers you to full website which Verizon won't let you access from mobile device! Come on Verizon you can do better. Not business friendly at all.
This app is a complete waste of time and space! You can't do anything with it other than look at your phone status and order new equipment for more money to Verizon. A total waste!
Bring back website 1/5
Please don't force app download. Website is better!
Ridiculous! Not happy 1/5
By Becca 333
I really despise this. I don't want to waste storage on my device just so I can look at my phone bill or pay it. Now I have to download slow app instead of view from a website, because it doesn't allow you to continue without downloading! On multiple devices! This is NOT business friendly! I want full site, no app from any device. Fix this.
VERY VERY BAD 1/5
No access to anything. I've just recently switch from AT&T business their business app is so much better you get access to anything you can pay your bill payment arrangements anything. Please please hurry up and update this app please
Useless App 1/5
Have to sign in every time.
No features at all.
No bill pay 1/5
By Nicola Boyd
And no working link to full website
Terrible -- lack of intuitive control 1/5
By Enterprise & Business
All Verizon Enterprise customer account management platforms and interfaces are horrible at best. They would be better suited to move Enterprise and Businesses to an "Okay" platform like their Personal accounts use. The web interface is just as horrid.
Older app easier now a pain 1/5
I wish this at least worked like the old myverizon app. I switched to business and can no longer use the consumer app. I really only need to check a summary of all my families phones data usage. I used to get a nice summary and could see everything on one page - all phones, each usage and how much used how much remaining, along with number of days left until cycle over. Now I have too look at each phone at a time, WHAT A PAIN!!!!! Looks like the app was designed to sell upgrades and not for consumer use, obvious. I sometimes regret going to business instead of straight consumer. The consumer myverizon was much better. Also the business app won't remember a log in. Yuk all over.