App down 1/5
The app is down!I wanted to log in and to freeze my account and now it is impossible! It does not work, when you open it just get a white screen.
This web site is clunky! 1/5
By Gary Katt
It took me several attempts to pay my bill!
Needs Upgrade 2/5
Needs ability to activate new/pending devices without typing every IMEI/ICCID number. 2) Adding device numbers in search submits before typing is finished
Auto Pay does not work!! 1/5
I have set up auto pay several times! So I don’t think about my bill. Then every few months I will recurved a large bill, over $1000, and I have to pay immediately! Verizon!! Please fix the auto pay to actually work!
Can’t choose payment date 1/5
Verizon steadfastly refuses to incorporate a choice of payment date in the app. And for many months, the app’s payment feature didn’t work at all.
Good app! 5/5
By Ivan MN
A lot better then regular app!
Unable to add daily $10 travel pass 1/5
By Unique Sequence
Get taken to a screen that allows me to add travel pass but the cost is $0.00. No options to specify a date range. Tap link to know more. Get taken to a Verizon page that isn’t the business page but the info it outlines specify a $10 a day cost. I have all this technology and yet still have to call to enable a feature which should be easy to add via app or website. I also tried to add on the website and ran into a similar dilemma. #fail
Worst app for worst company 2/5
This app loses my password all the time very difficult to use. Cell service is horrible now I only get 3g
Vertical phone format only 2/5
Nothing worse than having to read a vertical only app on a horizontal tablet.
Great App 5/5
Very User Friendly, a few too many “offers” for my liking. I’d like to see the home screen with balances.
Hard to navigate. 1/5
App is a smidge easier than the actual website. There is not an obvious “pay bill” option. The advertising is way to big and makes the app cumbersome. I am already a customer and don’t need advertisements to help me. I was with another carrier for years, their web and app were easy to navigate and find information regarding my bill.
I prefer to use my computer and the website as the phone is sometimes a little small to read.
Better internet features would make me really happy I switched to Verizon.
Not user friendly 1/5
The personal app is 100* better then business app.
Not user friendly 1/5
The Verizon Business account app is not at all as user friendly as the Verizon Personal account app.
Thanks for the easy, simple way to do VBusiness!
I don’t know if it’s my service but I was on WiFi also trying to pay my bill thew the app and was very slow
Unhappy new business customer 2/5
By unhappy cutomer 200001
Very frustrating experience since joining Verizon 21/2 months ago.
I was promised $200 gift card for each line transferring from Sprint.
They delayed setting up my Bussiness account for 3 weeks and then they said I missed the deadline to apply for the gift card!!!!
That was 2 months ago, still waiting for resolution.
I was promised 1350 credit for 3 phones I sent to Verizon, hasn’t happened yet!
They set up one line under regular account instead of business unlimited, so they charged me $50 for extra data use. Took 3 hours online with Verizon to set it straight.
Not happy at all.
Privacy not safe!! 1/5
By smart one transport
Verizon will not protect your privacy!! Had a phone get stolen by a former employee in Oct 2018. They are letting the person keep reactivating the line when I’m the one person authorized to make changes.
Payment not convenient 2/5
If you want to set a future payment date you must pay via bank account instead of using credit card - not convenient if trying to plan payments/cash flow in advance
Very disappointed with Verizon 1/5
My bill has never been what I was promised (always higher) I think I spent a cumulative of over 80 hours dealing with this company?! And now I got a late charge notice because their mobile app didn’t charge my credit card which has been accurately entered. Nobody calls to see how I’m doing. Terrible company, planning to switch back to AT&T as soon as I find time.
So so app 2/5
Short and sweet. You can see your bill. Very basic app, won’t let me set up auto pay. Keeps changing paperless billing options. Needs work. iPhone and iPad.
Omg. It was impossible before to use your site. This is sooo much better. Thank you.
Make sure you want to switch for worse service. I hated sprint. I hate Verizon 10 times worse
Worst service 1/5
Regretting ever getting Verizon, problematic to say the least. Business plan supposed to be unlimited data. Limits data. Service areas spotty. Broad Band in metros always busy n slow. Can’t wait for contracts to be up AT&T sorry I left.
Worst app 1/5
Makes me want to switch carriers. I’ve spent maybe 4 hours over the past 6 months with customer service and now it tells me to upgrade my app and I can’t open it. Who are they hiring to write this crap piece of code?
Horrible UX 3/5
There are so many subtle issues with the UX that I really try to handle all my Verizon Business work on a computer.
Terrible site 2/5
I don’t like going to the Verizon business site. It is slow and cumbersome. Funny how you have to use a nickname to post. Just another way to keep out the negative comments I suppose...
Phone bill isn’t right and hasn’t been since I got the phones 1/5
By Blair dad
Sad but true
Bad service 1/5
By Pod 2 Connoisseur
If you’re looking for a company that provides the worst service in the world Verizon is the company for you.
Waste of time don’t use this service 1/5
By wasteoftimeand life
Worst costumer service
I don’t like Verizon’s cost 1/5
I don’t like paying you for overpriced services that’s my review. I Bet you won’t post it
Autopayment set up 1/5
Something very important as the autopayment set up and the app doesn’t work
Love the Verizon service...but this app... 1/5
Business customers deserve better app. Can share the app with the individual customers? Individual customers app is 100% better!!
Not very user friendly 1/5
I have never had such trouble with trying to make a payment. Can’t login to my own account to pay my bill. Spent over 30 minutes just verifying my device which is on the account I am trying to make payment on
Terrible interface with iOS 4/5
Logging in and verifying devices on iOS is horrible.
Unethical Business Practice 1/5
By Al English
Before leaving the United States, heading to Afghanistan, I spoke with a Verizon Sale Rep. and she up sold me on the business international plan due to my international travels.
She assured me that Verizon covered Afghanistan area. I left AT&T after twenty years of service because she said that Verizon had better service in Afghanistan area.
After arriving here in Afghanistan, I discovered that her sale pitch was all wrong and misleading. She misled me and now I am unfortunately left with a phone service provider who can’t service my business needs- to make reasonable calls back to the states.
I will share my bad experiences with others.
Limited usage 3/5
I’ve been able to see my devices and total usage, which if that’s all you need it works well. But not collect usage on graphs or really dig into my usage over time. I can’t customize the labels for each line or organize my devices by data plan.
Paying my bill 5/5
Very happy to just on line
Lots of improvements over previous versions 4/5
By Fontenot Tech
I manage about 200 Verizon mobile lines for my company. A few years back the app was useless and provided only read only access to information.
Now you can actually perform actions and changes on the lines if needed from your device. Helpful in a pinch.
The app is buggy and full of convoluted information. It is quite different from the regular My Verizon app, which in it’s own right is also terrible.
I suppose a company with 40 million NPC drone subscribers that really just have everything set up on auto pay and have no interest in actually needing a functioning app this will do.
Bad sevice 1/5
I will switch back to old provider METRO BY T- MOBILE the best service in town
Needs to work in landscape mode 3/5
App and website needs to be updated 2/5
By JCM Adjuater Extrordinaire
The website is not user friendly at all and though the app is better it needs to be easier to use and more intuitive for the user.
Verizon is one of the top cell providers and your interface with the public needs to be much better. Especially for the business user!!!
The app and site are very confusing and difficult to understand
Working on iPad 4/5
It seems to work fine but it does not allow one to work in landscape mode with a blue tooth keyboard
Terrible from the start 1/5
Verizon had been great to me before.
Business Verizon was the biggest mistake.
This app is awful.
The one talk line is awful, terrible service.
Not good 2/5
Answering service not working
Price quoted is not what I’m paying
The best 5/5