Terrible app 1/5
By Deleting app now 02/20
Worthless app. Save your time trying to load it and set it up. Not worth the effort
By Doug 4 Duke
I have been a customer for 20 plus years. A year or so ago I changed my account to a business account. Since I have changed I’ve had nothing but issues. The alerts to pay or any other alert goes to one of my employees. I have called Verizon and filled out all the paperwork to change the phone number where the alert or messages should be going and it still is wrong. I have spent hours on the phone and they still can’t get it correct. I’m tired of having to spend hours on the phone to try to correct something they screwed up to begin with.
Ripping Off 1/5
By saba chaudhary
I got the verison by their promos as a corporate account, and was thinking if they would be good I will switch my other lines too.
Sorry to say, they took my iphone and offer me to buy new iPhone, we will give compensate 500$ towards your new phone, and will
Give you 400$ as a new porti credit, Iam sorry to say, in first month they send 20$ after that they stopped, and everyday it’s different stories on their helpline, people don’t even know, what they have to do
I really discouraged verison
Horrible app 1/5
Doesn’t allow you to stay logged I , can’t use your user if that you had forever. Requires information they tell you nothing about. Just all around horrible
Bill payments 1/5
I couldn’t select the quantity I wanted to pay today and had to pay all
Can’t choose payment date 1/5
App for many months, the app’s payment feature didn’t work at all.
I got scammed by Verizon 1/5
If you ever decide to go to Verizon and get a phones deal like buy one get one, make sure they give you what they promise because I got scammed By Verizon wireless for business
I don’t want this to happen to you.
Forcing me to fill fields it says are optional. 1/5
By K 883640
Doesn’t save password / not user friendly 1/5
Even when I login and update settings to use finger print, it makes me keep hand typing in my password. User interface isn’t user friendly. Verizon has been lowering quality of customer service all around the last few years. Can’t wait for a more innovative and customer service first company to come around and take these big cell phone companies out of business
Great to work with 5/5
They always seem to work the problem out. Great Customer Service
Everything about Verizon is incredibly frustrating and poorly executed. I wish I never left ATT
May go back 5/5
By From risk disk too
I was with Nextel/Sprint for 22 years prior to switching with Verizon. I feel Verizon could have done a lottttt better way of welcoming me to their family. I will be looking at possibly moving on next year when my contract ends
Mgr easy to use 5/5
Easy to use
Owner of the account BORIS ETLIS 1/5
Antenna is always at its lowest bar. Extremely poor reception. Drops calls.
Data service is extremely slow.
Cool app; if it was 2005 1/5
By Colo Admin
What an abysmal app for the second largest US carrier. Verizon is likely one of the largest resellers of iPad’s and this app is not only not tablet optimized, it’s written to force its display to vertical-orientation phone format. You get a tiny bit of display surrounded by useless space on a tablet. The data ends up displayed in a very large font on tablet, making its use simply laughable. Anything that requires typing of course is horrid given most tablet typists have a Bluetooth keyboard and orient the tablet horizontally, so it’s really fun trying to complete an enterprise account order while typing with your head sideways. I deleted; not worth using, will stick to the website until they release an updated version in 2035.
Payment process 2/5
Paying my bill through the app requires me to have to enter the code on the back of my card. What’s the point of saving the information if I need my card with me each time I need to pay my bill.
Sales people 5/5
Easton Verizon on 50 Percy and Alex are great hit them up
Non intuitive 1/5
By sealyham mom
Takes hours on the website to find your current billing you owe then to pay it -you have to change your personal information to an incorrect entry to fit their computer format. Crazy.
Worst app! Never works! 1/5
Always says not available at this time! This is the worst app ever.
The app is ok but Verizon?????? No 1/5
By Jamba Bananaman
If there wasn’t one spot I needed coverage I would run to AT&T or something different. They talked me into switching to a business plan and all the benefits then hasn’t gotten my bill write in 5 months! The app is clunky at best and the service I have received with lie after lie calling in 20 times and being told something different every time I call in. No way! Looking for a way out of Verizon!! I know I’m not the only one! The big giant will fall fast once something comes along that keeps things simple and really tries to serve its customers rather then make their plans so difficult for even top management to figure out why pricing is so messed up on my account! Can’t wait for that satisfying day! Good bye Verizon!
Tired of app updates 1/5
I’m tired of all the app updates! Seems every month there is an update and it’s getting annoying
Difficulty getting account and functions working for One Talk 2/5
By Dr. Bjanes
Disappointed using this app and One Talk
Touch ID 3/5
Please fix the Touch ID. You can’t accept the terms because the page won’t let you scroll far enough. I don’t want to enter my password every time.
My Son And My Wife,They don’t have Data, or LTE 1/5
By bills de celulares
Is been a month e
Good Service 5/5
By Days Mech
Our rep Travis provides excellent service
Easy app to use 5/5
By Big Anige
The app it’s very easy to you love it
Can’t access account 2/5
I cannot log in. I was on the line with customer support and we finally got in with a new password. Ten minutes later I tried it again and new password failed. Tried to reset password AGAIN several times but app won’t accept the captcha saying it’s not correct time after time. Now I have to go into the store every month to pay my bill. Not sure why this app doesn’t like my iPhone.
What is wrong with this app!? 1/5
By liz v-c
First off , this site wouldn’t even acknowledge the device that I bought from YOU. I just tried to pay with a credit card and your app wouldn’t let me. It also wouldn’t let me on the regular site . So I went back to the app and tried to pay with my same credit card and it said there was an error: so I plugged in my bank account and it said unable to process . So I try again and it says it processed it for the amount YOU decided , not me!
What in the world kind of bizarre and unpredictable service is this?! I’m pretty disgusted with the insane amount of inconsistencies .
Worst App 1/5
This app is terrible. It just doesn’t work. Tried to set up auto pay...nope. Needs to be rewritten from the ground up.
RR IBA 1/5
Very troublesome and hard to understand when going from personal to business. The billing process is terrible.
Incites missed payments 1/5
Despite setting up auto pay over and over it will not register and I get late payment fines as a result when it doesn’t work almost as if it’s on purpose.
Worst customer service 1/5
By om shakti corp
Worst customer service -always wrong bill
Not a Very Good App 2/5
Needs work 2/5
I have reset my password a dozen times because the Touch ID stops working. Also, I have to enter my payment amount repeatedly because it continuously changes my payment amount after I have set it. Also I am typing this review blindly as it is not showing the words I am typing.
For what I am paying every month this is unacceptable
Business App freezes 2/5
I get a “something went wrong” message or it freezes with a blank screen and I have to close down the app and log in again. It happens often.
Clumsy application 1/5
By Boss Potts
Hard to log in. Just a clumsy app.
Frustrating and angry 2/5
I added a bunch of people to my business line in them not getting good service so I’ve been with Verizon since it was Midwest wireless and alltel because I don’t want to have T-Mobile service I am in the store as we speak and I will be talking to a business representative Tuesday, so I don’t have one bar service, when I was told it would be the same as before my business plan
Bad Signal 1/5
Still having bad signal here in El Paso TX I called and customer service told me there’s no report on bad signal in El Paso TX I’ve already changed more than half of my lines to another company
Business account 2/5
I was told my business account would be more economical! Show me because right now I’m seeing 35 for each phone instead of 20 personal.
Business App 1/5
Overly complicated to navigate through
Difficult to pay bill 2/5
By sawyers oma
It will not let me sign up to auto pay bill. Very frustrating. In stores person cannot help , they say to call in. Cannot readily reach a human to talk to!
Difficult to work with 1/5
Help features don't help with problems.
This ap is not very good at all. I can’t get any of the information that I need.
Verizon is the worst stay away! 1/5
I am typing a review and cannot see the words displayed on my screen... they want $745 for this kind of service. Dropped calls all day and nothing but inbound Telenarketer that they refuse to do anything about. Get ready for a class action. I spent a fortune
By ba heating
Poor response time to emails
Unwilling to resolve problems
Sucky app 1/5
By vsucks notafan
This app is awful
I’ve been trying to log on for over an hour now. Here and online
It keeps saying it doesn’t recognize the device and sends me a code.., over and over like the twilight Zone
Of course it doesn’t recognize the device it never lets me log on
Worse app ever.
Please make iPad version 3/5
Works well but needs iPad version