Nice app 5/5
It’s a pretty nice app. Easy to navigate, all the information is right there. Straightforward and simple.
Early Bill pay not manageable 4/5
Site does allow for early bill pay. ....................................................
Changing the webpage 1/5
It was so much easier before to navigate through the payment part of the app. It is not easier now that the format has changed. I also have been paying on my bill religiously & for some reason my payment went up, no reason that I can tell & it doesn’t feel right for being a loyal customer for so very many years now. My payments should be getting lower, not higher.
Autopay discount 1/5
When a user uses credit card for setting up
Auntopay, they are not given autopay discount ?
Which world are you in guys ?
I work for Verizon wireless here in TI.. we test and validate mobile app and payments .. there is no requirement for autopay discounts .. if a user is enrolled in autopay should have discount applied ..
Still need more work on 5/5
It need to be work on fix the lodging app will it be open and some part of it to I think it a good app but I think it my need more work on by fix it
Not happy that all three devices are out of data
Can’t access. My account 1/5
I need a simple pay the bill option
Needs support for iOS shortcuts 3/5
Needs support for iOS shortcuts like ‘Swipe Right’ [to go back to the previous page in the app] after you drill down into any page or section. This would make it much easier to navigate throughout the app on larger iPhones. The previous version of this app partially supported this shortcut.
This app also frequently puts advertising ahead of the support aspects of this app. When I log into the app, the first thing I see in the feed are ads for new phone purchases as opposed to my account information. Even when I delete cards containing the ads from my feed, they reappear the next time that I open the app.
I’m not happy with Verizon.service. 1/5
I have this company for years before one best company but now it’s bad service and really Spence prices to low quality service I’m not recommend..
Dead zone 1/5
Verizon is not VERY good at getting results or information about deadzones. I have called numerous times regarding this issue and to no avail nothing has been resolved. Verizon said they would sent a technician to analyze the situation in my area, but STILL waiting after 3 months. 90220 area code!!!
Tic toc, tic toc.
RELIABLE SOURCE 5/5
I’ve been with Verizon since the flip phone
North Jersey, South Jersey, Nevada to California and back, I’ve never lost service even when others using different carriers did.
By Natty JA
I’m paying more for the same plan that I had with T-Mobile, it’s expensive and I’m actually considering going back to T-Mobile or another service provider. I’ve actually tried talking to customer service over the phone and hung up because it took too long to get through. I’m a very unhappy customer.
One click away?? 1/5
So tired of trying to pay my bill, but then I have to update the app, re sign in, which is at least 3-5 extra steps as opposed to ‘one click away!’
I love Verizon . That is why I have stuck with them for 15 years or more.
Military discount 1/5
I been with Verizon for two years and when I purchase phone I showed them I was acting duty military. And my military discount just got recently added😡
By CO 29
Slow and unresponsive.
By Sun Splasher #1
1.. The FIOS app is very confusing and I can never get access to my programs when I want to watch my games live.
2. I am never sent notices of my upcoming bill, only late notices.
3. Whenever I try to pay my FIOS bill the app takes me to the Verizon bill.
4. Verizon and FIOS are the same company but seem to have no idea what is happening
within each division. If they cannot figure things out how do they expect customers to?
5. Lousy app leads to terrible customer service.
6. I am looking at other services.
Great app!! 5/5
By Barbara Wong
Easy to use and navigate!!
Always tries to get me to upgrade. 1/5
Every time I open the app it goes straight to the upgrade screen. After saying no 100 times it keeps asking
Very expensive, good coverage 2/5
Most of the time the coverage is excellent but the hidden fees are too much. Review your bill with a fine tooth comb
Not happy! 1/5
By Mz. Crys (Chriss)
I am being charge for data when I have unlimited data! Not happy about this at all!
No data? 1/5
By pennsy caller
All of a sudden I have no data? I’m hoping Verizon explains
Verizon up 1/5
I signed on. I can see my bill. I can pay. I cannot redeem a silly $5 gift card because I signed on with wrong password too many times. No problem taking my money. BIG PROBLEMS GETTING $5 card.
Julianne Warren 5/5
By chicken wing 251994
I want more data on my cell phone this Julianne Warren I want more text minutes
Deleting the app 1/5
By Need original app
What you did for the So-called security made the app not usable. It was working so well and was easy to get my current status, thanks for messing it up.
Unlimited Data Ha! 1/5
What part about unlimited does Verizon NOT Understand ? Signed up for UNLIMITED !
Just received a charge for data !!! Rip Off
Scam. !!!! BEWARE !!!!
Payment button 4/5
I only use the app to pay my bill so I can’t comment on any of the other features. The app frequently freezes when trying to pay, forcing me to end the app with the payment never going through. Super annoying. Please fix!
A failed tool 1/5
This app is hastily built, it barely covers up its many bugs with good UX design but gets stuck in the most minute details and more than once I’ve had to call Verizon to fix small problems. I like this effort, but please don’t release half assed products.
Poor ease of use 1/5
I don’t enjoy using the app.
Use to be number one in service but has fallen way behind!!
I have this app on my iPhone and if I can get it to open up it works ok. Most of the time I have to turn my phone on/off to get the app to open up.
I just want to view my bill and you have made it so difficult by trying to sell all these apps that it is impossible to find my bill. If I want to see my bill I now have to drive to a Verizon store and have someone show me how to view it. Please uncomplicated your site.
Unlimited isn’t unlimited 2/5
The network is slow, unlimited isn’t unlimited and barley any service I was actually thinking of moving to another company. I’m a military personnel and always on the go if I can’t contact my family what’s the point of unlimited data.
By Fabián azul
Muy buena aplicación
By 143 ilalalalove you
Before the app is fully logged in it asks for feedback. 1/5
Once logged in, it is still difficult to navagate - especially to drill down to specific usage of data and voice.
Only because I had to use it to set up acct 1/5
By 52 Cameras
Horrible, buggy app. I had to get the app to get a temp PIN to set up "My Verizon" account. Wouldn't accept new password that complied precisely with in-app PW guidance. Clicked taxes & fees to see why it was more than before - app hung. Clicked "confirm" to pay on my account - app hung. That's the worst possible place. Was the card charged, not charged? I *was* able to get the PIN so it gets 1 star for that. Paid via web browser and the tax & fee amount was the lower amount than the app showed. Incorrect $ amount, hangs during transaction, bad PW guidance (or app that won't accept valid password?) - better believe this thing is deleted.
Terrible service 1/5
I have full bars of Verizon LTE on their best unlimited plan and even their own app displays message saying it couldn’t load and to check internet connection.
Not all free 2/5
Caution that some app add-ons say free yet are $4 month with no fine print warning of 1 month free only. They are nearly impossible to remove from account and they will hound u with texts to sign up again. Stay away from their Safe Space vpn app. I like being able to do things by the app but it is too easy to charge up your account.
Not an App 2/5
Any App that continually makes you enter your password is not really an App. I can simply go to the website and log in. The reason for an App is for the ease of its use. Until companies understand this, then their App will be below average. Everyone needs to learn from Starbucks. They don’t make me log in every morning when I order a cup of coffee on their App.
More Data for less money! 5/5
Verizon is a Reliable network that makes more money to actually give people discounts to customers that have been with the company for more than 14 years. I’m just asking, Instead of the 100 in data we should get 150 to use to not worry about getting charged after using the whole data of 100 before the Recycle date.
Just think about my Suggestion please! Thank you Verizon!
Account Manager 1/5
We have 3 adults on this account. Why can’t we all be account managers?
Verizon app 1/5
By Mil G.
App needs attention, lots of issues. Will not accept my password to see certain account details, amongst other problems. My password does work fine on desktop login. Spoke to Verizon tech support multiple times, wasting my time, and they can’t resolve, say it has to do with the app services.. Please fix this issue, it’s been going on for months! Even the reviews system for the mobile app is horrible, I’m trying to submit this review and it keeps asking for a “nickname”? I enter a nickname, says it’s taken and kicks me back, it has done this 4 times! Please make user platforms more user friendly and effective!
My bill is $900.00 a month- 5/5
By G Wolcott
I wish you would just cut my lines off!
Link from vz doesn’t work to download 1/5
Captcha check box?
Or vz software does not allow link in vz email work to download vz app
Data Drain 1/5
By Jim Stengman
I can’t believe how Verizon is sucking up so much data and charging us like crazy. Stop it already!!!!
By Not rembrandt
Canada was supposedly added onto my plan and it’s useless. No service and I’m 30 minutes from American border.
Don’t trust international plan 1/5
Signing up for an international plan was hard because choices and select buttons were off screen. Once I figured that out, the app said I was all set. However the plan did not actually take effect until I restarted my phone several days later. I was charged a lot for those days but the app offered no evidence of when I activated the plan.