Doesn’t even work 1/5
Why does this have 4 stars? Garbage app doesn’t even open. Keeps telling me to use website. This has been a week and I can’t use the app.
Does not work 1/5
Since a week ago, all I get is an “Oops something went wrong” error message.
App down 1/5
What gives with Verizon app? Has not worked in over a week and can’t get any answers from customer support.
How do you even use it? 1/5
I opened it up and all it wants to do is transfer data to a new phone. It tells me to sign into my account but there is no where to sign in. This app is useless
My iPhone 7 Plus 2/5
By Zombie Time!
My I phone 7 plus kept freezing up on me so they sent me another and it does the same. So dissatisfied with it. I have had Verizon sense day one. Ever since wireless phones started. I have never been with another co. But I may have to when my phone is payed off. Such a shame.
Use to love BUT every SINGLE TIME I go on my App it constantly tells me Iam not a authentic user I don’t know what that means customer service rep had know idea what that meant so every time I have to delete and reinstall.. an absolute joke!!!! Your Verizon FIX YOUR APP
Absolutely terrible 1/5
By SPACE SHOT✝️🇺🇸🤷🏻♂️🙋🏻♂️
I would like for you to drop my Verizon bill back down to what it was last month I refuse to pay $152 people rip off everyone certainly hope this gets put on reviews I’m holding my tongue
Fix it!!! 1/5
My app has not been working for the past week. This is a big shame for a billion dollar company. Fix it and fast
By Baxley 2
This app stopped working. Even with all the updates it will not let me sign on. After research there are a lot of people who this is happening to. Can’t wait until I get rid of Verizon. Soon. Very soon. The customer service is horrible too. Can’t figure out their own issue.
Where did touch id go? 2/5
Upgraded to a new iphone and have downloaded the app multiple times. The help pages say that touch id is accessible through the security page under account. Unfortunately the link has been missing the past month when I try to fix the problem. Please update.
Poor Reception 2/5
I have had my cell phone service with Verizon for the past 15 years. When I started with them.. I thought they were the best especially with reception.
In the last few years the reception has faded, the service is more expensive than all others, and the equipment is faulty. My phone stops working periodically and I have to reboot it. I am no fan of Verizon and am planning to check out new service. My personal cell phone bill is running $160.00 per month. No frills
Doesn’t work 1/5
This app doesn’t work at all.
Change it back! 2/5
I share my bill with 7 other people. I used to easily be able to see the payment breakdown including taxes for each individual line. I can’t see that anymore using the app so the app is useless to me. Please put that feature back on!
Face ID Gone 2/5
This app has become very cumbersome now that Face ID login is gone. Hopefully it comes back.
Does not open or work now 1/5
This App does not work now 4/19. Upon opening it only provides an error message with a link to the Verizon website. It stopped working directly after the release of Verizon’s Smart Family App. I’ve tried reinstalling but nothing works.
Apple Watch Killer 2/5
Installed on my phone to monitor my data usage. App works fine and no real problems with it from my end. Shortly after I started noticing my Apple Watch battery was barely lasting 10 hours. Come to find out this app being installed on the watch was the cause, removed it from the watch and now I’m back to easily getting through the day on my battery.
Verizon app 2/5
By Sgt. Vee Vee
Now sure what Verizon is working on at this point in time, but one thing they need to work on is this app. It keeps crashing, closing, and also keeps asking me to sing in again again and again.
Forced to sign up for 'reward' program 1/5
If you are able to access and use this app, chances are that you have given them permission to track, collect, and sell a lot of the data on your phone.
When they first rolled it out, I chose not to participate in their rewards program because it meant letting them collect a ton of data from my phone. After a recent update, the app no longer let me use it without agreeing to sign up. I deleted the app. This means I have no easy way to track usage or view my bill simply because I don't want to participate in their rewards program. I'm betting most users don't even realize that they have given Verizon access to so much data.
I have been a customer for well over a decade, but I am actively looking for another option. Why should I use a company that so clearly disrespects my right to choose not to have my data constantly tracked and sold?
Worst ever 1/5
By yep sorry
I am so tired of this supposed to be great I phone. Never will hold a charge. First phone did the same thing. Carried it back a week after I bought it. Same thing w the second one will not hold a charge. Was sent a new charger. Still same thing. I am going to a different company if I don’t get something done soon If I call them u on hold forever. They keep putting me on hold if and when I reach anyone. Sick of spending money on something that doesn’t work.
Face ID doesn’t work 1/5
Face ID doesn’t work....It work before, but it stop working this evening
Why did fingerprint sign in go away all of a sudden? i didn’t make any changes to my settings on my iphone and ipad so i think it has something to do with the app or verizon disabled it?
Don’t use this app 1/5
The app locked me out of my account after two tries of using the correct password and after I tried to reset it following all the guidelines it refused to do so and crashed on me. Terrible app for a increasingly shady company.
Locks me out 3/5
Every time I try to log in to the Verizon app it locks me out. Even tho I log in with the right PIN number it still locks me out... I deleted the app and reinstalled the app. Only to be locked out again. I call the customer service and tell them what’s wrong. They say they “fixed” the problem... Only to find out that I still get locked out of my account. Y’all need to fix this it’s starting to make me mad!!! I have to go in to the store to pay my version bill
No Touch ID 2/5
Please put Touch ID back on this app I hate having to type password in every time I use app
Not happy lately 3/5
By iPhone 4s user 2012
I’ve had Verizon the last 7-8yrs. I keep get a new iPhone about every 2yrs.... the claimed LTE data speeds have really dropped in the last year... how is it that I have “LTE” displayed on my phone and get 0.32 download speeds... I’ll be looking to Sprint or AT&T. Version use to be the best.... not so much today
No service in my home. 2/5
I live in a low coverage area. I’ve had 3 boosters to improve signal at my house. My IT professional cannot make it work and Verizon will not/does not have service techs to help. This is ridiculous.
Touch ID is now gone from iPhone and iPad on your app! 2/5
By BLACKCAR PICTURES
Using the latest version published of this app on both my iPhone 8+, and on my iPad Pro 12.9”, both of which are running iOS 11.3, the touch ID function no longer works on either device, and the option to enable it under “Security” in your app is no longer there!
Real simple, your company is too large to be using amateur programmers to code for iOS apps… This would have been a really simple thing to test for in the latest version of your app.
Bad customer service! 1/5
I have been with Verizon for many years. I called customer service to add data JUST FOR THAT MONTH and unfortunately the rep CHANGED MY PLAN AND I DID NOT AUTHORIZE IT! In fact she repeated to me "NO MAME I DID NOT CHANGE YOUR PLAN" She also sent me a text confirming it. I will be changing my service to different carrier if mistake isn't corrected by tomorrow. So sad that Verizon has went down so much in customer service!
I am disappointed in this version. I have had Verizon for years and like the service. Also the app has been very helpful. However this new app seams to assume that I don’t have a current account and wants me to create a new one. It will not let me login using the information I’ve had for years.
An app THIS BAD 1/5
This app is painful. A technology company like Verizon should have a high bar. Verizon aimed for mediocrity. They achieved their goal.
Ads ??? 1/5
What’s with the stupid Apple Watch ads you can no longer swipe to get rid of? If I wanted one - I’d buy one!
Future-dated payments 3/5
After setting up a future-dated payment in the app, it would be great if that info was reflected on the Feed screen when the app is opened as a reminder to customers that they’d already paid their bill.
Data required 2/5
I don’t understand why it is necessary to use data to find out how much data your phone has used.
By MS Redneck
Verizon’s Authorized Retailer in Corinth, MS is staffed with MORONS!
iPhone 7 1/5
By yore lyin
I’m not pleased with my iPhone. It’s too expensive and most apps charge too much money. I don’t like Verizon. I’m changing my phone provider soon
The most trusted 5/5
I’ve been a customer of Verizon for over15 yrs and they have always met my needs. The service personnel are very professional and always try to satisfy the customer
Battery Vampire 3/5
As of 4/12/18 this app is the only one I have that makes my iPhone X get hot to the touch just below the camera on the back. After using it, I can noticeably see a difference in the amount of battery remaining. Please profile your code to find the hotspot(s) - most likely a thread spinning in a wait state for socket reads or something. Other than the heat it’s generating, pretty nice app (would be 5 stars if fixed).
Incompetence Defines Verizon 1/5
I am canceling my account tomorrow because Verizon people are incompetent.
Ronnie Kelly, Chico CA.
Fix sign-in 1/5
By P.L.S. Fixx
Used to be great. Now useless. When I open the app there is a sign up option but no sign in option for existing users. Can’t find any guidance on Verizon website either.
Verizon Up 4/5
Where is it on this app? This version appears to need updating since a screenshot on the Verizon Up page shows a different layout. There’s no way to use this new rewards program.
Terrible App 1/5
By L Us
Literally EVERY SINGLE TIME I TRY TO PAY MY BILL OR BUY MORE DATA IT WON’T LET ME IN MY ACCOUNT AND I HAVE TO SET A NEW PASSWORD. EVERY. TIME. I. WANT. TO. ACCESS. MY. ACCOUNT. I thought maybe it was a temporary problem but it has been months and they still haven’t fixed the problem.
Best Version of the App 5/5
Wasn’t a big fan of the older version, never worked as expected and often times just went to the website or called in. The latest version is impeccable. The design is simple and straightforward, love the in-app chat support and the way you interact with it initially. Love how you can do most everything you can on the website, but more convenient having it at my fingertips. Can’t wait to see how Verizon improves the app even more, if that’s at all possible.
Verizon is very unfair. 5/5
I had unlimited Data they took it from me when I updated my phone from iPhone 4-6.they said it’s a new contract. Now they want to sell it back to me. How stupid they think of their customers.
So many ads in app 1/5
Verizon please let customers at least delete ALL the advertisements in the app “feed”. Preferably I’d like to turn off receiving the in-app ads altogether. At the very least, stop resetting which ones I dismissed every time you “upgrade” the app.
I pay for the service, at least let me use the app to see data and pay my bill without ads.
I love Verizon 5/5
My daughter was deaf and used Verizon texting constantly to communicate with friends and me even when she had Leukemia to stay in touch with loved ones. She’s now in heaven but I’ve never had a problem with Verizon and will keep using it in her memory. Thank you Verizon for taking care of us!
New version - Nagware 1/5
By Her story is wrong
I updated last week (April 2018)
The new version won’t let you dismiss the cards anymore.
I plan to delete this app. I refuse to ‘pay’ for advertisements.
Retiree issues 2/5
I’ve been a 25 year employee and with no longer being able to work for the last 2 years am on disability. So you can understand I need to watch my finances!!
Since that time, I’ve gotten NO help when I call and ask why my bill jumped so high!!
I loved working for VZW , and am on a “ so called” retiree plan... so I have no idea what’s going on!!! I don’t what to make a change, but other companies have better plans.
Doesn’t work half the time 2/5
This app needs to be looked at bc 2 out of 3 times I try to use it, it says “unable to process your request at this time”...and that’s just me trying to log in????? Pls fix bc I can’t get a sign in screen when I try to use Safari with my iPhone so the only other way I can access my account is by a desktop which is extremely inconvenient
App with the right functionality. 5/5
The app a works for what it’s designed to do with no issues. I can check my data, bill and other usage for my phone and Famaly members. Can instantly make changes to my line which was very useful when I forgot to enable travel pass on my iPads. Overall great app for what it is.