By mario fanaducci
It has been 3 days since the Verizon technician attempted, unsuccessfully, to activate my FIOS service. Three days later it’s still not working.
I’ve left VM for the technician AND his supervisor. Neither has responded.
Is Xfinity just as bad, or should I switch?
It will not save my payment information
My service is spotty i call and Spock to someone and it’s still bad this is the worst system I have had
Payment does not allow a future payment 3/5
Slow App 1/5
By Up grade to a worst version
Even having 5G, my phone is super slow and the the Verizon App is even worse
By poundcake 45
Automated system and app isn’t very helpful and customer service isn’t all that great now that you can’t speak to anyone. If you do get an agent what you can’t do on the app you are charged 7.00 fee which was not told to customers since the pandemic happened.
Monthly bill 2/5
By Upset in Wyoming
I’ve been with Verizon for a lot of years, you’ve been my preferred provider for many reasons. However it is INSANE that I pay this high amount every month and it keeps going up and up. And I have limited data on top of that and my youngest who’s on the plan with me has a friggin flip phone !!!! I’ve been considering going with another provider but my heart is with Verizon I just don’t understand why you don’t take care of your long term customers better and offer discounts. Back in the late 90’s yoj also took my account out my husband at the times name on the account and now I don’t even get credit for all those years till we got divorced and that has been a thorn in my side every since someone working for your company did that !
Customer Services 5/5
I spoke with representative Nefertiti - very courteous and professional; by saying that it is about the personal approach she was great. I had spoken to Dan before that snd nothing was solved his approach was a bit rough.
So Nephritis great job.
Verizon service 4/5
It’s the greatest mobile service hands down concerning reliability! I would’ve gave five stars. Why I didn’t customer service gave me hard time crediting $5 for Disney channel that I cancel but was charged. The supervisor then offered me a credit but charged me the following month. Go figure right!
Poor service 1/5
By Cell Phone User since 2001
I’ve tried to submit payment more than once using my checking account. Now I’m getting charged a late fee. This happens every time I try to use my checking account instead of debit or credit card. If you’re not going to fix the problem, don’t give it as an option.
Verizon is GREAT 5/5
I have yet to have any issues with any of Verizon’s services. Thank you for you excellent work!
Hi he service in my area used to be great now
It is hot and miss.
Underperforming app 1/5
Zero support. Only bots!!! Search most recent reviews for some of the most recent
Paying on My Verizon 5/5
It is extremely easy to pay my account on My Verizon.
Very Disappointed! 1/5
By Buster Brown eyes
I’m so disappointed with the service I get with Verizon. I lose and drop a lot of calls, I also have terrible reception. I’m Not an t all happy with the amount I have to pay every month, especially since I have an outdated phone that Verizon shafted me into.
I didn’t choose this phone, Verizon did. I had a defected phone that with another carrie. I know that Verizon could cut the price that I pay every month, for a phone that’s not worth it. You take advantage of and overcharge people, especially those who are on a limited income, like senior citizens. There’s carrier’s everywhere that I could afford, I just can’t afford to buy a new phone that’s dependable and start a new service.
Unable to purchase phone using app 1/5
By Grawn 12345
Using iPad iOS 14.7.1, the experience is not good. As the pages load it bounce around. When selecting options for a phone to purchase there were delays and reloads. When the options were selected and I pressed continue, the next screen never loaded. Several attempts, all failed. In years past I’ve gone to the Verizon stores but there are long delays, reps who are trying to serve several customers at once, and a lot of upselling. Sigh. We are off contract so maybe we will try att.
Login issue 2/5
This is the worst app error in terms of syncing update in password and security questions. It takes forever
Excellent service customer service outstanding 5/5
By Princesa Linda Hermosa
Sign in screen glitches, can’t sign in at all 1/5
Can’t leave feedback either. Can’t connect with chat. Totally worthless.
Unhappy with service 1/5
I am disappointed is how business is handled. I received a text message and email quoting a lower amount. Once I clicked on the link it was a higher price. I am also being charge for a phone that was suppose to be free. I have yet to the amount I received for my phones I traded in to set my service. The fact that I can’t talk to a person really is upsetting. So I will be forwarding the email amd text to my State attorney general in hope spark some type of investigation in Verizon practices. 9/15/2021
By poop face mcdoodlebug
Piss poor service in iPhone’s
This app needs to be simplified for making payments 1/5
My Verizon account 3/5
It looks like I was charged twice in one month two times!!August-and September
Just, find another carrier 1/5
By Angela Kuri
I don’t know who is honestly better, but I’ve never received such poor customer support.
By Amazing Another
It’s full stars because it’s fast and simple to use.
By Jay 3192
I shouldn’t have to jump through as many hoops as they have set up to talk to a live person on a call. Not satisfied with customer service at all.
Bill Payment 1/5
Trying to pay my bill! That’s all. Verizon software tried to FORCE me to set up auto payments. Ready to choose another carrier! Im a retired business technology professor at a major university! I’m so disappointed in Verizon’s pushy procedure to intimidate me in to signing up for auto payments.
Over charges for such crappy services. Not worth it.
Verizon does NOT make it easy to access anything or try to get into different parts of my account
I need someone to contact me regarding my account! Please help
Love Verizon 5/5
By Lykens Family
Verizon is THE BEST! I had issues with my account and had a meting on line. The lady helping me was amazing!!!!! We are having financial issues due to my pastor/evangelist husband having numerous surgeries and waiting one more. With his condition my phone is our lifeline.
Thank you Verizon !
Joan & Dr. Larry Lykens
Blue Ridge, Virginia
I'm not happy with the Verizon company. 1/5
By Ganna Ivanova
I'm not happy with the Verizon company. They don't have a Russian translator. I paid $ 2,000 in fines this year. I could buy 2 bodies.
Too expensive 3/5
Terrible interface 1/5
The number 1 provider in the world can’t afford to repair the trash they call my Verizon. Should be embarrassed
Bill pay 1/5
New way to get to bill pay is a pain in the behind. Much easier before.
Verizon wireless 1/5
The absolute worst customer service ever. I was told 2-4 minutes on hold and after 21 minutes still nothing. I want to make a change and I can’t and now because of all the time I got locked out of my account. Very frustrating and anger inducing. You would think after 21 years of having Verizon and the same number that it would be easier NOT harder.
Why the rule? 1/5
I tried to pay $10 over the due amount and a rule prevents it.
Easy and convenient, got a new phone too
Very easy to use 5/5
By PRO FOOTBALL HOF
This option is much easier the #768….. Will be using from now on!
I’m only reviewing so it can stop asking me 2/5
Hi Verizon. Will you stop asking me to review the app now?
Countryside N FL 3/5
By countryside N FL
Towers are too far away for reliable service. Most calls drop. Same seems to be be true for other carriers in this area.
Wished I switched to metro instead (feels like a robbery to pay these surprise 1/5
Every time I make a payment it feels like a robbery!!
Only notified when late 2/5
I wish they would message me BEFORE my bill is past due. Maybe 2 days notice would be helpful.
Sent in circles to get advertised military discounts 1/5
By Cant find advertised deal
Negative print is all white on white background. Nice move Verizon
Not a fan 1/5
By k be cg F
Would not let me pay my bill when it was due, but charged me late fee now that app is working. Boo.
Verizon App 1/5
I don’t have a negative experience with anything other than the app. You guys HAVE to find a way to simplify this. For example, I shouldn’t have to enter in my log in information and wait on a code every time I need to move to different sections in app. Especially, when I am using the live chat feature with your customer support. Also, if we have to login and enter a new code in every time we have to move to different sections then there should not be a limit to how many codes you get in a 24 hour period… Or you could just simplify the whole app to make it a whole lot easier on your customers. I couldn’t get the answer I needed from the live chat because of the code max. I had to wait until the next day to check back in. I actively avoid using this app and it shouldn’t be like that. This is supposed to be a tool the customer can use at their convenience. This is not a good app. It is overly complicated for literally no reason whatsoever. If the app gets fixed, I will bump the rating up.
Verizon Up 1/5
By Charlie Estrada
Anyone else having trouble redeeming their monthly reward? anytime i try to claim, the app just blanks and crashes.
Verizon bills 1/5
By Gegi the Nurse
Are too darn high. One price is wired when signing up and when the bill is due it’s much higher than expected. 😡
Phone problems and customer service 5/5
By n mahoney
Hi. I am having problems with opening emails and attachments. The customer service wait time is always an hour or more. How can I get better assistance?