App never lets me pay! 3/5
I’ve tried all apps, internet, iPad app, phone app, none will let me pay! When you tap on pay bill, it just comes back tho the same page on all of them. Before the change, it was the easiest app to use, please change this garbage app!
You do not listen! 1/5
Why hasn’t Verizon contacted me as requested multiple time for a replacement phone
Paige Hoose 4/5
Just when I have the app figured out, it changes. Is it really necessary to overhaul it so frequently? In this age of tech and shifting normals, we want to count on a few things. It’s why I’ve been with Verizon since 2004! I count on making a call all over the country and having it go through and being able to stay connected. I have had many issues logging in with some of the previous app software, so maybe it is necessary. Just try to keep some stuff predictable. At least the font is recognizable.
Too difficult to access 2/5
By JC Friends
Now you have made too difficult to access verizon app and my verizonwireless.com life should not be more complicated that it is right now.
Long waits on the phone and 1-2 hours extended calls, battery dies before issues get resolved.
I love verizon but see a slowdown in customer service.
Verizon App & Services 1/5
Hello I have been a fateful customer to Verizon since 2011 and y’all were known for the best services out of all the known mobile companies, but lately I have been feeling disappointed by y’all service'. My phone has been running slow and this hasn’t just started it been like this for a while if there’s any type of advice in how to stop it from running slow or just cutting off that would be gladly appreciated.
The my Verizon App is the best way to 5/5
The my Verizon App is the best way to stay on top of all your Verizon needs, from the simplicity of your phone.
Too start up menus 2/5
Logging in has become tedious. I want to buy a new iPad online and I keep getting redirected.
Not ! 1/5
By USAF pilot, Stevie
a Bad deal. My Verizon bill jumped Up over 80% this month.
The app is Not intuitive! In fact, it caused me and wife extreme frustration for several hours ... could not find any link to page on charges!
We used the app, and tried several times during the day. No functionality.
Plus, Verizon has been totally unresponsive on security and accountability. Verizon has ripped us for a
Couldn’t update plan 1/5
App is slow and hard to use couldn’t update plan wanted best unlimited puts orange banner up top stating cannot update plan at this time. App appears to be user friendly but it sure doesn’t get the job done. Now I am forced to go to a location to change my plan when it should be a few short clicks. Could you imagine if grocery shopping sucked this bad.
Works great on iPad only worked once on iPhone 3/5
By Markie op
Haven’t been able to open this app successfully on iPhone in months. It just stays on the spinning wheel with Verizon logo above.
The ability to pay with Apple Pay would be a nice touch as well.
Buena señal 5/5
By LORENA GARCIA ROSALES
No falla la señal .
Bad bad bad
Piece of crap 1/5
I changed my password 4 times and will probably have to change it again because the last time, it didn’t prompt me to create a new password. This frustration on top of calling you three times and getting hung up on - is extremely annoying for a Verizon wireless customer who’s been with you for 20+ years!
My husband and I have a plan together for the family. However Verizon only lets me see my line in the app. WHY??? because they have ridiculous rules. Only he can see the whole account. When I need info about my daughters usage, I have to all him to look out it up. Did we ask for this to be fixed - yes! Twice on the phone and once in the store. But apparently women are subject to their husbands rule at Verizon. I feel for any women employees.
Love you 5/5
I am Happy thank you every nice
Don’t join Verizon 1/5
Terrible customer service, awful cellular connection, incredibly high prices. Avoid, if possible
Keep getting charged extra 1/5
I called in May for assistance- you charged me 11 extra bucks-to pay installments - but didn’t mention it when talking to rep. I returned to auto payments so you couldn’t charge me more- but it seems you have! Now in owe for deferred which I never used!
Paid bill in full within one month! Had next month auto pd - now you want extra! You didn’t help anyone in this pandemic- but found ways to charge more fees! I owe none!
Not enough options 2/5
By Ol der
Having to do most everything on line is nice, but choices offered are restrictive.
If a person needs to change account owner online access is nonexistent. There are no options that allow for the cancellation of one account owner and the addition of a new account owner.
Unlimited data what is that ???? 1/5
By Rated PDG
Does that mean it is only for a certain period of time. Then all of a sudden you have a text that your are being charged for overage. If so then how can that be if you have unlimited Data. Why always got to upgrade.
Sign in infinite loop 1/5
It keeps asking for Touch ID to sign in then it exits
Can’t you sign in with a password?
Although my Touch ID works fine for getting into my iPhone
Customer Service 1/5
Customer Service is poor, nonexistent. After going through all options including your hours of service I was disconnected as you said you were closed. I called at 5:30 EST and the automated system said you were open til 7:00. Verizon is not customer friendly.
Trying to get a new line and phone hell! 1/5
I absolutely cannot believe I am STILL fighting the system, online chat, store, online chat, online system.....for HOURS to try to get a new line and phone!!! HORRIBLE!!!
Site not user...invisible review?!? 3/5
Imy text is not showing up📲
Total Satisfaction 5/5
By Lucho Sanfer
No service 3/5
Your service 2/5
By Jeff R007
I’m out of data and on safety mode I call wait on hold use your text representative and I’m still out of data and my service is slow and I am about to switch carriers.
It doesn’t work 1/5
Im trying to use it! It doesn’t work
App is terrible for new phones 1/5
Can even read the text time typing because it is white gg
Missing Customer Service 1/5
By More Than a Bit Disappointed
I’ve been trying to talk to someone about the cost of different plans to increase my data limits. No one is available for person-to-person conversation. We have been Verizon Wireless/FIOS customers for many years. Perhaps the serious lack of customer service is COVID-19 dependant, but it is now costing me both time and money.
Can’t change plan 1/5
I have been trying for five days to change my plan. It keeps telling me to try again later.
Your Service is Horrible 1/5
I had to reset my password 6 times today! It’s ridiculous. Wasted my time dealing with these applications. Absolutely horrible!!!
Not user friendly 1/5
By suoer aggravated
Not user friendly
Locked out because I tried to use Touch ID 2/5
Had to change my password because apparently Touch ID wasn’t activated and registered as incorrect password. Was a huge hassle and a waste of time. Working now but this could have been designed better.
This app won’t even go past the first page for me. It loads and says error. I have tried for years to get it to work with no luck.
now maybe you'll stop with the pop-up 2/5
the app is fine
Customer service via Verizon APP 3/5
I just want a simple and direct way to call or text a Verizon customer service agent. I do not see that within the app. It should be a visible link on every page of the app.
Latest Release is Awful on iPhone X 1/5
By Brian P. from NJ
The latest release is awful on iPhone X. Instead of switching apps when I swipe up from the bottom of the screen, it just scrolls. It also asked for access to the microphone, which was creepy.
Hard to use 2/5
Frequently will not except my password and forces me to change my password again every time I login or it says you’ve been locked out or we can’t process it right now it is very difficult to use one of the most difficult apps I’ve ever used
Dead lock when creating account 1/5
Tried to sign up account -> PIN number required -> called customer service to set PIN -> it suggests to change PIN through this app -> tried to set PIN -> log in required -> Tried to sign up account -> ...
Too many issues 1/5
Chat does not work well
I have been a Verizon costumer for long time you website is the worst one is possible lately when every I need to look for something it’s like I am on roller coaster tossing tumbling around I feel almost it’s on purpose am getting more aggravated as I am trying to look for something I can’t remember I time able to find something or question that I have with out contacting costumer service on my own... it is time for better website it requires me to login multiple times in same session..???...
Horrible app 1/5
By annie kat 77
Made mistake of buying phones from independent Verizon store. App would not let me purchase phones before returning the other phones. Not even to purchase outright, otherwise ! Verizon did nothing to help either but give me a run around!
Clunky UI 1/5
Clunky user interface. When you input data into the registration fields it is very particular in the format you use. Overall. Not impressed.
Not easy to navigate on mobile device. 2/5
By see 2 the Low
Trying to sign up for Disney+. Not easy!
Not happy with my phone 1/5
Each time my phone is not working correctly it been replaced with yet another phone that don’t work correctly. My phone is constantly running hot or turning on 911 alert while I’m driving. The refurbished phone that are provided are a piece of junk. One time I had someone else log in for my Apple ID so you can imagine the trouble I was constantly having? So if your phone is defected is replace with another defect phone.
It locks up. I’ve skipped my last two rewards because it just locks up when I try to claim them. I’ve updated, I’ve deleted and downloaded and still nothing. It’s gotten worse.
Zero stars 1/5
Never works won’t let me change my plan what a terrible company
Can’t get through to a live person 1/5
By Remy rebel
Anyone know of a wireless phone service that still uses nice people and you can get through to?? I am sick of computers running me around, if they don’t have more respect than to do that change services!
Replacement phone 1/5
Verizon sent me a replacement phone and the transfer was easy except the cellular data did not transfer over. There were no instructions in the box. I cannot get in touch with anyone at Verizon. To set up a cellular plan on the new phone it is asking for SM-DP+ Address and other information, I can’t find this.