Great service! 5/5
Keeps crashing 1/5
After the update I can not get into the app.
Every time I try to get into the app it crashes and kicks me out
It’s slow and not very user friendly for older demographic
Can’t log in & won’t allow username 1/5
I haven’t been able to log in since this update! It took away the ability to login with my username and password but makes me use my cell and password that was created years ago when I had to go online vs my smart phone.
It lets me in and them say “ooops, your session has timed out”
Review on the app: 3/5
By Gregory Rose III
Very functional! Amazing layout and UI, but whenever I open it my phone burns up and gets hella hot and uses ALOT of battery power like I’m playing a very intense game. For example leaving the app to write this review and my phone cools down. Not sure why it’s operating like this but for such a simple app it shouldn’t!
Thumb up 5/5
Call forwarding 5/5
I left my work cell phone at work with it set to forward calls to my personal cell phone. I was able to forward the work cell phone to the answering service from the app. I did not have to drive across town. Woot, woot!!
Not able to redeem my Starbucks credits 1/5
By *michan ¥*
Long time 5/5
Rhopping has enjoyed Verizon over 20 years now.huii
Not letting me open app 1/5
The app needs fixed. It isn’t letting me open it up
I can not find contact information about billing. Sales yes ... billing no
customer feels safe with Verizion 5/5
I am so happy with Verizion
No hidden fees my bill is getting smaller
Thank you for all your help to make my life simple
I could sleep better at night Spence we switched from ATM
They were giving me night mares with a lot of over payments charges
Thank you Lucy B Peralta
505 604- 9428
You keep giving fake reward they expire before I can use them. I can’t even claim this months reward!!!😖😖😖
User Friendly but inaccurate data availability displayed 2/5
I enjoy using the app as it is intuitive and user friendly. There does however appear to be an issue in the Data Hub dashboard. For 2 consecutive months it has under reported the number of days remaining in the billing cycle. Example = it says 1% data remaining with 0 days left. In fact there was 1 day remaining. The next day it displayed -1 days remaining when in fact it should have been 0. I ended up going over on data and paying the fee but it really should get resolved.
Being ripped off 1/5
How much data have I been charged for over the last few days following your advertising run-around?
“this nick name has been used try again”
Will take advantage of you every opportunity. Poor communication, check your bill every month. After months of trying to get a billing error corrected have finally given up. Pathetic excuse for customer service.
Verizon service has been terrible the last 2 months lucky if I have 2 bars at any time
Can’t Connect Anymore 1/5
Since recent update, app doesn’t connect to Verizon server anymore. It loads, but you just stare at the circle going round and round. Checked settings and nothing has changed, have no idea what’s wrong.
What happened? 2/5
All of sudden the app is unavailable. I use this app often. I love how I can easily monitor our data usage. But now when I open the app is says sorry unavailable for the moment. That moment so far has been at least 12 hours. Please fix this.
Please debug your app 2/5
App won’t start up without giving feedback first, can’t use the Gig of data I just got with rewards phones are in safety mode even though it’s supposed to have more data come on Verizon if I wasn’t picky about stuff working I’d switch carriers and save a ton of money but here we are. Fix it!!!
I like the design, the UI needs work but the biggest issue for me is stability, this app will crash while doing simple task such as claiming a Verizon up offer, plan change, feature change, etc.
Terrible after update 1/5
Every time I try to do anything on the app, it tells me the session has expired and I have to sign back in. I hit “sign in” again and the same thing happens. Very frustrating. Please fix.
By uber catt
I’ve been dealing with a hacking for 6 months Verizon continues to charge outrageous prices even when I’m locked out of my account n phone
Crashes immediately 1/5
By Our Favs
Forced me to update the app today to cash in my VERIZON rewards. New version crashes immediately every time I try to launch it. Utter garbage.
Slow loading and data usage calculation 2/5
Very slow to load the app and data hub does not calculate data usage correctly
Good enough 3/5
By Skynner McGee
For the most part, My Verizon is very helpful in many ways.
They just shouldn’t bother having a customer support live chat, since 99% of the time they refer you to an actual Verizon store to get your answers or suggest you call the customer service number.
If live chat support worked the way it’s supposed to, this would be a 5 star app.
If I buy a 16” pizza, I don’t expect to open the box and find 2 slices missing.
Needs improvements It’s not pnp. More like plug n pray 3/5
By big yorkie
The whole procedure is not one
MiFi deletes gb even when turned off
I will never use this app again or website either 1/5
Tried to report scam text 1 (213) 677-9462 on website. Reset PW then around in circles couldn’t get secret question reset. Chatted w/bot signed w/ new PW Wouldn’t give me a person w/o secret question!!! Maybe account locked? Updated app to try it. Login w/ new PW on app. Wanted secret question!!! Absolute crap website and app. Deleted app. Wasted hour of my life plus writing this review. Guess I won’t report spam/scam. $7,000 from scam (213) 677-9462. Blocked #. Wanted to get it in list on Verizon. Crap. If I want to know/do anything I guess wait in tech/cs on phone.
Text help 1/5
By ancient ruins
Not real happy! Texting with tech support, went to Verizon app to get info and can’t get back to tech support
Trouble with autopay 3/5
By Verizon Service over blown
Bought phones @ Costco, was told we were set up for autopay but here it is second month and we found out autopay was not active.
Internet browsing at busy places like concerts or on NJ Transit trains has been nonexistent!
Tower coverage no better than ATT.
Not impressed so far.
Can’t win with you we are a military family and you should offer plans like t mobile 2/5
Free Netflix and 80 for 2 lines unlimited. If I di t get a multiple miltartry discount I’m leaving verzion. My calls break up one bar and I asked about extenders to help coverage I have Internet At home so running out of data seems implausible
Customer Service Nonexistent 1/5
By unhappy Soon to be ExCustomer
I started a chat looking for support as my phone started to overheat and shut down on its own repeatedly. I was mid a long drive.
First, A person connected then disappeared. Not answer for many minutes.
Then I was gong to be connected to a representative BUT NO connection occurred. I finally hung up.
Location Services, Backround Refresh, App Update Disabled, still uses 25% of battery!?!? 1/5
What the hell is this app doing? It is OFF in every setting and I force closed it. It must somehow have some deep service that runs anyway. Anyone know?
By doctor harvey
I am on airplane mode your bill is wrong please correct
Dr schwaid sarasota fl. 9413021240
By Doctor J C
I signed up for unlimited data and usually it doesn’t work. If it doesn’t improve, I am canceling.
Too hard to find transfer calls 3/5
Why why can’t you make transferring calls simple?
Message won’t send with 3 stars? Should have used 2.
Wouldn’t know 1/5
Can’t get the app to work in the last 2 days of the month cause I am being throttled on my data. I hear T Mobile is getting pretty good
Again each month since I purchased 3 new phones. I am getting a different bill WHY. Will it ever be straightened out? I purchased these phones on a Black Friday deal.
By do fo bird
Trying to find plans
55 and older unlimited
Had got a email and o can’t find it
Very disappointed 2/5
Horrible chat customer service. Representatives are ignorant of product differences.
To whom ever can if it. 1/5
I order a watch for in store pick up and now it’s being shipped I also tried to add my $5 reward with no luck on that either. I’m not real happy. Please fix it by the end of the day please. Or I will send it back
Unable to see my reward points and they expire at the end of February
They slow down the phone saying I am out of data, I cannot wait to switch.
LOVE IT! 5/5
This has everything you need or have questions about it’s simple to use. I love VERIZON thank youuuuuu
Unlimited Data 5/5
By designing rose
Good communication is vital for my family and Verizon has never let me down. Dependable!
No update 1/5
Widget doesn’t up date my data usage at all.
System busy Message on app 2/5
Frequently for at least 2 years I try to log into my Verizon app to check details and I am unable to and receive system busy message repeatedly until I wait a few hours and try again. Once I could not sign in until about 8 am. App responds with retry for sign in then system busy. What’s wrong with the network?