My Verizon

My Verizon

  • Category: Utilities
  • Release Date:
  • Current Version: 10.4.3
  • Adult Rating: 4+
  • Developer: Verizon Wireless
  • Compatibility: Android
  • Links: Google Play Store
4.6246
4.6246
4,622,732 Ratings
$ 0

My Verizon App

The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes and the latest offers, easily switch to Verizon, and much more. With My Verizon, you can: • Switch to Verizon in minutes (and bring your phone), thanks to auto-detection of your device and the ability to scan your ID for quick setup. • Check to see which offers you're eligible for. • View your account in one seamless feed. • Get on-demand support tools, such as Live Chat and step-by-step troubleshooting instructions as needed. • Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it. • Change or manage your account safely anywhere, anytime. • Switch to a different plan easily or go Unlimited right from your device. • Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay. • Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up. • Shop phones, wearables, smart devices and accessories, and get delivery as quickly as the same day. Download My Verizon now and control your entire Verizon experience in just one app.

My Verizon app screenshots

My Verizon app reviews

  • Home device protection 1/5

    By xactoly
    My account was charged wothout consent.
  • Won’t generate my transfer service pin 1/5

    By TxTrey
    The app shows it approves pin generation but it never displays it to me. So you have me blocked from transferring my number? I’m pretty sure federal commission will say otherwise.
  • Please fix app! 1/5

    By lizmommy10
    I can not pay my bill or look at my account I can’t even talk to customers service it always gives me a “try again error” please fix this! This has been happening for months!
  • Great service 5/5

    By Rick_sylvia
    The gentleman that just helped us was the best I’ve ever felt with he treated me more like a friend then a customer and I appreciate that I wish everyone was like that
  • Horrible customer service. 1/5

    By Booknoir
    Can never get a straight answer. Takes 5 times if not more to get something done. Instructions to accomplish something don’t work, they apparently have a hard time reading previous support comments, in the same thread and just want repeated info. They were horrible a decade ago and still are today.
  • Worst part of having Verizon is this app 1/5

    By Dave from Baltimore
    The stores treat you like crap so the one option is the app to avoid going in these places. The chat help feature is why i started looking into other providers. It’s disrespectful to waste peoples time with that useless feature. I personally have had issues with getting replies back taking hours, if not a whole day to respond. If you bring that up then you get treated even worse. Even more frustrating is that it takes multiple attempts to fix one issue. At first i was impressed with the customer service but recently it became obvious they don’t care and i need to look elsewhere.
  • Annoying 2/5

    By ForeverHappy2908
    The app does facial recognition then asks for your password every time you change pages. Then it gets stuck and does facial recognition 5 or more times in a row again and asks for your password again. I understand security but good grief!!!!! Ridiculous! I just want to access my account tab!!! 🤦🏻‍♀️
  • Satisfied 5/5

    By SokoloffS
    Other mobile carriers always had problems with. Verizon is more than accommodating! Very happy
  • Great Cell service, crappy app 2/5

    By crazyhorse92
    App is super clunky, unintuitive, and looks outdated. Always have trouble finding stuff, even when supposedly getting a direct link in a email. Links take you to a general section and are never clear about what you’re supposed to do. Desperately needs an overhaul. Self service options are also a joke.
  • Why the App 2/5

    By lncord
    Why do you have an App that constantly disconnects from the chat when you view something your agents ask and then have the user sign in EVERY TIME you open the app. Please fix this! Very frustrating for the user!
  • Too expensive too little data. 1/5

    By ajrazer
    For what the monthly charges are and for being a long standing customers, we should be getting a few more perks, come on Verizon, us loyal customer deserve a bit better! Thank you. PS, it’s way cheaper to keep existing customers than to win over new ones from competitors.
  • Bad internet service for last 2 years 1/5

    By tadehs
    Shane on you ill paid 300$ every month for 4 lines and unlimited data but when im checked my mbs its 9 most of the time if someone want move to vrizon im not recommending
  • Great results! 5/5

    By greenmountgirl
    Keep up The great work!
  • Not easy to use 1/5

    By Romanous116
    I don’t find the app easy to use at all. It’s hard to complete simple tasks without multiple clicks refreshing and even with that it doesn’t work.
  • Absolute Worst!! 1/5

    By wihea85
    The biggest mistake I made was switching from T-Mobile to Verizon. Their service is absolutely horrendous and their coverage is a complete joke. It shows full bars and 5G on my phone but the network never works. It’s not just one area, it’s everywhere. They are clearly lying about having the best coverage. Stay away from them at all costs.
  • Review 5/5

    By Lowes GalMimi
    You are awesome you are awesome
  • Sign up for Visible! 1/5

    By Scarface ll
    RIP OFF! I was a Verizon customer for over 20 years. It had great coverage, affordable and great customer service. Now charges are out of control and climbing, you call customer service and it’s obviously in the Philippines. You go to their store and they want to sell you everything they have and add things you didn’t ask for. Lack of knowledge and I professionalism is par for the course. Good bye.
  • Excellent benefits 5/5

    By evevaz
    Love the extras they offer.
  • Worthless Up 2/5

    By TeeShirt
    Free gift cards are gone. Crap I'll never use they call great. Don't pretend you did us a favor with the change.
  • Charged me $60 extra a month for no reason. 1/5

    By pskldn
    Tried calling to clear things up. Was hung up on multiple times. Reported to FCC.
  • App doesn’t work 1/5

    By FFAMax
    Just empty screen with unclickable “sign in”
  • Bill 5/5

    By nickigr
    Representative was patient and helped me resolve the problem
  • Ridiculous 1/5

    By nickfinityy
    No matter what I do when I go to login my Account is locked, I still get charged late fees and $10 to speak to a representative to fix the matter which is Verizon’s fault! I will never use their service again, what a scam this is. FIX IT! How many times do I have to call for this same issue? Many, so you can charge me to speak to someone to fix it every flippin month.
  • Love it! 5/5

    By davidkruse
    This app rocks!
  • Update and fix issues 3/5

    By JamesonPRedd
    App isn’t working correctly. When clicked on notifications, I get a “Unable to process your request. Please try again later.” And also having issues checking my phone trade in status, just a blank screen. Is anyone else having this issue?
  • Broken UI 1/5

    By educator1000
    Can only log in through website. App just has a blank screen.
  • Extremely poor service 1/5

    By simonbeans
    We went to the Henrietta, NY store to purchase an Arlo camera and to up grade to a newer phone. After an hour of salesman lack of knowledge on the items and account changes, we made an appointment for the next business day. Arriving on time we were “queued” and were to wait. I reminded the manager I had an appointment and was told that meant a half hour window. After waiting the half hour plus 15 more minutes I approached the manager and was told we would have to wait even though I was beyond the appointment window. We left the store and went to another and was immediately given pleasant and professional service.
  • Service 5/5

    By wojo85
    I have been with Verizon now for two years and the service is great. I can go everywhere and anywhere down the back country roads and still have service and not question whether or not if I break down if I’m gonna be able to make a phone call or not. Also, when you call I to customer service they are amazing. They will sit there with you until they figure out the situation if your phone is acting up or if your Internet isn’t working or you can’t make calls or text messages or you’re trying to set up a smart watch they will sit there and help you until the issues are resolved. My only one complaint is about the app itself currently when you load up the app, the discovery section which is what pops up first just sits there with a white screen with gray labels that are rapidly moving like it’s trying to load but never loads
  • Confusing 1/5

    By great job donny
    I’m so confused as to why my plan changed in the first place
  • Where’s the developers?🫠 1/5

    By lepolerina
    Love Verizon .. amazing deals but this app is horrible. I literally have had nonstop trouble signing in these past 3 days ?? Keeps telling me to register , im alrdy registered. Talked to a rep , a few actually, the reset it and then I signed up again and it let me log in but every time I close the app like with all my apps in queue , it takes me back to the reviser screen and says I need to sign up as a member instead of owner now.
  • Awful 1/5

    By Javy111
    I tried to use PayPal to buy a case and got the message that the card was declined which is not the case at all , terrible app , everything Verizon is overstep and this app is garbage
  • Service 2/5

    By 1$n
    I cannot get service in my new home since May 2022. Been trying to get a signal booster since then and still has not been shipped to me . I can only use my phone when I’m away from home which is ridiculous Paying for full service and do not get it . Where is my signal booster Thx
  • Verizon Up is a joke 1/5

    By Rahbuhbuh
    Gone - free stuff Here - junk offers Nice one, Verizon
  • privacy and security 1/5

    By DeanoBlanco
    this app is horrible!! privacy and security is not located on this app
  • Can’t submit tech request info 1/5

    By Canute Rex
    I’ve been having a problem with download speed with the tower near my house. I submitted a request for tech help and started getting requests that just said “Need more information.” I tried to use the form on the app to send more information but the “submit request” button doesn’t work. Seems like a vital bit of functionality, but no. The sales side of things ($ to Verizon) works but the tech help side (Verizon spending $) doesn’t. Surprise, surprise.
  • Broken App 1/5

    By Ploody
    Cannot pay bill as it says null-null, app is broken. Customer service non-existent.
  • Service connection 1/5

    By bdbdnxjxhdb
    Our service has been terrible for the past month. We have all called and nothing has been done.
  • Poorly built 1/5

    By Hhㅅㄱㄷ
    1. Home Screen widget doesn’t update itself, defeating the whole purpose of a widget. It updates only when I click the widget to open the app. Otherwise, it’ll show outdated info for weeks, probably even for months 2. Integrated live chat will keep you circling around infinitely.
  • When u have an issue, good luck! 2/5

    By koa1aboi
    Their CS has gone down the drain in the past few yrs. Either incompetent or just don’t have a clue on what’s going on. It’s consistent as every time I call, I get someone who’s either not knowledgeable or being forced to help without even trying. Used to love them and been with them for more than 10yrs. But now everything looks like it’s a sinking ship.. their stock says it all. We are due to shop around and taking our 4 lines elsewhere..
  • Field. Difficult to enter data 3/5

    By penny Az
    I’m trying to conduct business on constantly wanted to f verify who I was. And lost chat screen when opening links sent by agent work is needed on their app.
  • Cannot use app 1/5

    By Hfjenvkvurj
    When I open the app it goes to sign in page but no place to sign in. It is just a white page with word sign in top left.
  • Worthless App 1/5

    By burdog13
    Open app and get a blank white screen with the text Sign in at the top. Nothing else. Tried updating, uninstalling and reinstalling. Nothing works. Just a blank white screen.
  • Test Drive doesn't load past the first step 1/5

    By Harleyy2
    Title says it all
  • Hire Programmers 1/5

    By rfdvfdgjh
    You need to hire programmers and fix authentication because it does not work
  • New version stinks 1/5

    By Njtrout
    New version stinks. I can no longer select an individual channel to go to. It constantly tells me that the connection is lost.
  • Good app 4/5

    By nerdster89x
    easy to use
  • Piece of junk app!!! 1/5

    By SwankPeRFection
    Constantly asks to set up FACEID. STOP ASKING TO USE IT!!!!!!!!! Stupid app and stupid developers who don’t listen! This app is absolutely useless! I started a chat in it, ended up getting text messages for the chat. Changed the support request to app notifications and NOT texts… still got text chats outside of the app. Your whole development team and network team responsible for this app and how it works with your network are complete idiots who clearly don’t text apps they put out. Why would you continue to initiate text chats when the customer as set it to just app notifications and that support chat should just be on the app and NOT OUTSIDE OF IT!!!!
  • Verizon: The worst ever to deal with! 1/5

    By Silentzee
    Revamp your Customer Service and Fraud Dept
  • App does not work on iPhone 11 1/5

    By D1Z112
    App does not work on iPhone 11. Called Verizon. No help after several months.