Customer service/cell service 1/5
By please use another nickname
I have had good customer service with Verizon until this year. Cell service is awful in the county i live in (Teller county, CO) and i have scheduled a customer service call and have not gotten a call back. I feel as if they don’t want to hear the issues or understand to what extent the issues are affecting safety during emergent times. Verizon, do better! Your service isn’t cheap so i expect more from you!
Payment options 4/5
When I read payment options it reminds me of only paying a certain amount not the whole bill. Payment options to me means “not the whole bill”. Add another field called “make a payment” reduce clicks, reduce confusion.
Poor options to pay 1/5
By Big Wyl
I hate trying to pay my bill always some issue and always some unnecessary stress and charge to my bill and if I get help I’m charge 10 dollars smh
If I could pay my bill when you send it out, I would and adding late fees doesn’t make it any easier!! I’ll never understand why companies like yours add late fees to something that is already difficult to pay at times! Being a single person, on a budget, trying to have a phone service shot isn’t be as difficult as you make it. I coots go to another company and I probably will soon , but get
To much stuff on app page 2/5
Clean up the app
Not the best customer service. 3/5
Price has gone up. 2/5
By New day 2018
Fees have gone up
Worst provider ever 1/5
Would give less then a star if I could. My data is unusable for 4 months of the year. Tried to figure out why. Get speeds of .07kbs to roughly .35kbs. Can’t even load a website. Verizon over the phone thought it was the SIM so some person that had no clue what they were doing installed some kind of mobile SIM card on my phone then in the process blind transfers me to someone who tells me they have no clue why that’d be on my phone and tried to talk me through removing it. Then my phone stops working completely and Verizon is closed (closest store is also an hours drive). No phone for over a day. When I call next day from a friends phone they walk me through how to get my phone working. But now everytime I call I have to select which line I’m calling from? After being very frustrated from 6+ hours on the phone in total I’m told it’s because the towers in my area have heavy traffic. Well my small town is a tourist spot in summer. So apparently if you have Verizon in my area you can’t use your data. They put in a ticket about the towers for me like that’ll do something. They tried to make things right by promising me a iphone13 for $300 with trade in. I thought I was getting a deal for the god awful experience. So they put the phone on hold for me at the Verizon store an hour away, I drive out there next day and get to the store. They tell me they don’t have any iPhone 13s and they don’t know why someone would tell me it’s on hold. After dealing with several Verizon employees blaming each other I realized I probably had a better idea of how to fix my phone then those idiots. Was irate at the store as I just wasted 2 hours of driving for nothing. Then come to find out I’m the fool because I wasn’t even getting a deal it was a promotion they had going and it locks you into a contract (yes it locks you in, you can’t pay it off right away, must be done over YEARS). Now I’m still stuck with a useless smartphone unless I have WiFi. Will be cancelling the plan I have with 4 lines. Not that it will effect them but why pay for a phone you can’t use and deal with a company with the worst customer service I have ever experienced. It’s one thing if the service was bad but the customer service too? Yeah no thanks. Will be going to TMobile now that they are in the area. Nothing can be worse then Verizon.
Super spendy. I pay 130 a month For one person. That’s some boof
Love it 5/5
This apps saved my butt a few times, so flexible, easy to use, and so helpful
Verizon - bait and switch company 1/5
I traded in my phone for a supposed $700 credit to switch to Verizon. After multiple phone calls that took hours, the grudgingly agreed to give me a $20 credit per month. After three months, the credit disappeared and they increased their prices by $15. Verizon = bait and switch
Verizon app will not allow me to see my plan details 3/5
The Verizon app Aa
Trade in 2/5
I bought a phone on promotion (trade in), and was never given the promotion.
i called several times and was on the phone for hours and issue was never resolved. every time i called the rep was able to see the info were they had received the trade in phone, but they always another department had to handle the refund. And it was the same every time I called. again, the issue was never resolved.
Great service 5/5
I have been a loyal customer for 20+ years. They have excellent service.
By A.H. Brown
The agent stayed with me and walked me step-by-step through the plan changes. Everything was successful. It doesn’t get better than that!
By Moon Dog7
I was trying to pay all on the 1st September,I don’t know why it kept saying pay today?I don’t have it today?
Stacy Hadley 1/5
Service is not great and the phone has been a lemon since I purchased it.
I have to constantly go to the store just to pay my Bill due to no connection. Frustrated
Why am i paying so much 1/5
This phone plan is whack.
Not happy! 2/5
I feel lied to about my old phone! They told me I would get $700 for it , and I still owe a &1000 for the new phone! How is this a deal? It’s not.
Great provider 5/5
By Kimba Brazeau
Verizon has been the best at every question I’ve had. Plus the service is out of this world!!!!! Keep up with the great job that all of you continue to do! Thank you
Not user friendly 3/5
This website is hard to navigate, and Verizon is ridiculously expensive. Not a fan but I’m stuck here
Fast and easy 5/5
I really enjoy using the app it makes payment faster and easier👍🏽
Crappy Verizon 1/5
By crappy verizon
Been a loyal customer for years to only be done like crap.
Hate this company. Crooks! Tell you what you bill will be then it changes.
Easy to navigate Hassle Free!!!
Saved me time 5/5
Took care of billing issues in less than 5 minutes!
Worst customer service EVER 1/5
All of the “deals” that Verizon offers sound nice UNTIL! I have been a. Us tome right with Verizon a VERY LONG TIME and when I need to speak to someone due to an error on THEIR END it made me pay a bill I already had scheduled for two weeks away FIRST!
NO longer will I allow this company to steal my money.
They want you to sign up for a credit card under them… don’t fall for it!
Such a pain just to make a payment using gift card 1/5
Using the Verizon app, I have tried multiple times to pay my bill using my gift card, and I keep getting errors. The customer service completely useless. It should be very easy to pay! Get this right!
By Julybride 1
Have been overcharged repeatedly . Was told when i joined verizon that my monthly bill would be no more than $170 - have been billed regularly around $225 - $230 every month . Needed to change my payment date ( because i literally purchased the phones and got my first bill less than 3 days later ) - changed it to the 10th instead of the 2nd of each month , was charged $85 for doing so . Was told at the time of purchase that my bill would decrease due to one of the phones on my account would experience a price decrease , hasnt happened . Told i could enroll in autopay , autopay will not accept my payment date as the 10th of each month . Tried chatting multiple times for help , have either been put on hold for a long time , ( issue not resolved ) add on features were tried to be pushed onto me ( i declined ) or the one time i tried to call and speak with a live representative , English was not their first language and i could not understand a single word said . At this point i believe verizon is an inferior phone carrier and their business practices are questionable at best , if not downright fraudulent
Disgusted customer 1/5
My Verizon 4 Stars! 4/5
Easy to view and pay bills. Make changes to ur plan and receiver rewards all in one App. Great!
Horrible customer service 1/5
This was one of the worst experiences I have ever had in attempting to pay my already overpriced bill. Inexcusable and unpardonable.
No Auto-Pay Option 2/5
By Wizard head
It is ridiculous that there is no auto pay option. The app is also very glitchy.
Multi Billion dollar company with a unreliable app 1/5
By A Crüe Salus
Takes forever to log in or load up. When it does load eventually load up, not every option to click on is loaded up. Signing in to “your account” takes forever. The load sign is just spinning and spinning and spinning and spinning and spinning and spinning and spinning…… whether it’s on 5g or Wi-Fi….
Great Service!! 5/5
Always helpful and wonderful service!
Decent prices but… 4/5
As with everyone else, Verizon decided to go political and is playing stupid and unnecessary politics with what we can and can’t access. It’s sad that another decent company has gone woke. That’s enough for me to find another carrier
Difficult to reach a real person 1/5
As they say in Texas, no bueno
Service gets worse 1/5
I no longer trust in your service it doesn’t get better, an payment goes up.
High bill 5/5
Payments are like a car payment smh same shows over and over, Verizon is terrible
Changing payment method 5/5
It was easy and quick
Verizon messed up by sending me texts to update my debit card BEFORE my August payment was due. This created unnecessary stress and time (over 2 hrs total) on my part. I should get a $50.00 credit from VeriZon for the time it took from my work and life. Only thing I can say about Lijan (sp) is she that she was very committed to solving my problem. She is focused, knowledgeable, and has great follow through. Cannot speak as positively about first Rep that didn’t seem to know what she was doing. Not sure if she was just new or poorly trained.My last comment to is I don’t need 1000 apologies from Customer Service Reps and I don’t need them to reiterate over and over again what they’re doing. Stop treating them like they’re robots and let them do their jobs. BTW, don’t appreciate working with robots who can’t fix anything and just delay the process. Get rid of AI and put human beings back to work! People over profits.
You keep charging me for Canada and I don’t go outside the USA. I want those charges taken off and never added again. I NEVER GO TO CANADA! I live on the border to Canada and my signal bounces of towers over there. That does not mean I’m in Canada. Do something before I switch to another carrier.
Very unhappy customer… 1/5
Tons of promises when buying which wind up turning into tons of lies…
By stev hh
Your new way of threatening your customers with disruption of service is disgusting and not customer friendly. I don’t appreciate this new approach. It is a total turn off and I’m shopping around for another carrier.
Garbage like your cell service!!!! 1/5
Overcharged for a “late” payment that was made days before the bill was ACTUALLY due
You woke suckers 1/5
By spirit in yhe sky
You just raised
Verizon not as good as they were 1/5
By Nathan Braley
Verizon use to be the best service and coverage. Not anymore. Sometimes we don’t have service in our house or driving in town. Rates go up, service is getting worse …. Not a happy customer. Will rob alt switch services soon.
Horrible experience 1/5
By Colleen T T
DO NOT EVER CONTRACT WITH VERIZON. Worst experience of my entire life. I was told my trade in would cover my new phones, very long story later, it didn’t. On my account they have them listed as adjusted new trade in values as a couple hundred dollars for IPhone 11s. They are now charging me monthly for phones I said I wouldn’t take if I had to pay on, so ya, all this company does is lie forever to your face and then screw you over by locking you into a contract. Debating on paying a lawyer to argue all this for me as I am so done talking to people barely trained and incapable of helping fix anything. Waste of time I don’t have. Have sat for hours on the phone waiting to resolve issues. Clearly nothing EVER gets resolved. To whomever reads this review, please feel free to review the notes on my account as I called several times trying to get all this squared away. I can tell that the info I was given was still wrong as on this app it says that the trade in was wrong though I had to write all the submission IDs myself as no one could send me additional packages with correct info to mail trade ins in and that was what I was finally told to do. That must be how this deceitful company gets away with this! If they don’t take trade ins at the store, they can just do whatever they want after you mail them in. The only thing they seem capable of doing is collecting this now $420 bill I NEVER AGREED TO each month, and/or slapping me with a $25 fine per line (I have 6, as the two iPhone watches I was told were also free, but weren’t, are considered there own lines) if I’m late. Save your time, energy, and stress AND STAY AWAY FROM VERIZON.