Barely worth it 1/5
The Verizon Up rewards might as well be useless. You wait and wait and wait for the moment they’re supposed to be up for grabs, and then “all of a sudden” you need to “try again later,” when you try to collect! Useless really. Then the app itself sometimes won’t even open. You sit there with a perfect WiFi signal, staring at the Verizon wheel of death. **eye roll**
Account access 1/5
My phone is still linked to an old work account and not my new account not sure why this can’t be fixed.
Help online chat 5/5
Ryan help me use my e-gift card to pay a bill.
Thanks to him.
Confusing and deceptive 1/5
By David F 815
Have to go to the menu and guess at what you want for information only to find you guessed wrong or only partially correct. Example: My daughter bought a phone to pay over 2 years (on our plan). A week later we bought two phones and wanted to pay off our daughter’s. Told we had to wait until the first bill. Have the bill and don’t have a clue how to pay it off, or how much!
About ready to cut my account with Verizon.
Would rate it lower if possible.
By feisty joy
I was told Verizon had more towers than att now. So I figured faster but it is not. Disappointed.
This is a mess 1/5
Trying to maneuver through all of the steps to find anything is a mess!
Version history is a joke. 4/5
If you take a look at the version history, you’ll see it’s nothing but Verizon’s attempt to make you buy more.
Too much money 2/5
Other providers do the same for way less money. I feel like a sucker for going with Verizon.
App is quick & easy but... 1/5
App is limited in features whereas this app doesnt carry the online website, no upgrading phone devices unless you like to shop retail prices. All data shown in app is ONE DAY LATE so, if you're out of data already, this app will alert you the next day ( if you happen to have purchased more data to receive the notice!) Umph!
I love my phone service from Verizon.
It seem like when I use you app
I look at my bill and it changed
I guess when I change services I was given the wrong information, so is that the app or the sell people
Also you give me points to make purchases of deals
Put they expire, why offer anything
You can’t save your points
Other wise app is ok
Very reliable network. No drop calls
My card 5/5
By headache number two
I talk to a woman today it was about 1:15. She was very nice and help us with our problem that we had she needs a raise in mine and my husbands opinion we need more people like her.
Thank you Patricia Yoakley
Customer support is POOR. Chat support shows FOREVER to reply to questions. 2/5
Not great customer support. Chat person appears to have didfuocyu replying in a timely manner. Can’t find telephone support number anyplace. Not great experience.
Assistant fee of 7.00 2/5
By kelly clark Youngblood
Why is there an assistant fee of 7.00 for. I have asked questions thru the mobile app and I’m charged for it. If this is how version works then I should just pay my device off and switch carriers. We already pay enough and I don’t understand why my bill is so high when I first started out I was told that my bill was going to be much lower. Next month my bill is showing 119.00 and that is a big difference from 133.??. No one should be charged for assistance we already use your app. This is the first time I have paid thru the app, I have always gone in and paid my bill in the Verizon store, I want to know why am I charged an assistant fee?
Slow as hell 5/5
Please stop slowing my feed I will leave
By Rockin Ronnie G
This could not be any easier. Thanks Verizon!!!
My Verizon App 5/5
Phenomenal!!! Loved the convenience! It’s so quick and easy to manage my account now. 👍
Verizon thieves 1/5
By Doctor Noodles
Verizon over-charges for their wireless by a factor of x2 more than most other carriers and gets away with it because it is a complete monopoly - you bums should be ashamed of yourselves.
Their app is ok.
Data Use 5/5
It is really helpful to be able to check our data usage as we travel some and there are some games my husband loves to play online. Being able to check our data usage helps us to stay on point and not get an outrageous bill for going over our limit.
Verizon review 5/5
By king goliath slayer
Very good service good people in every store I walk into they get to me right away and I appreciate that keep up the good work Verizon
Wrong information 1/5
I purchased more data and keep getting text from you saying that I have 10% left. This is annoying and very disturbing and wasting my time!
Bad mojo 1/5
This app says get when you sign up but doesn’t tell you it’s a subscription you have to pay for. Bad advertising.
Cell service 5/5
I am very pleased with Verizon service and cell strength should have been with Verizon from the beginning. Sincerely Robert
Bad bad greedy company 🤪
By returning custome
I have had verizon since 2009. Stopped accidentally early 2018. For less than a day. When I restarted Verizon took away my tenure now i get treated like trash every time call customer service.
Easy to use 3/5
A few months ago I would have given it 5 stars because it was easy to access all information ie, I could monitor my kids usage, and know if homework was getting done. Now, it’s no longer available and the it moves too slow when I click on specific things.
How can I blow 7 gigs of data in one day?
Don’t do it. 1/5
By Badmofo Dave
This Compony will lie cheat and steel candy from a baby. Just think what they will do to you. Run run away! These people are strategic savage thieving cocks#<€^#<<€*++’s. You were warned.
Just bought a new phone 2 months ago 5/5
By Muzic King
Bought a new iPhone. This app is cool. I pay my bill on it
By pgh cat lady
I need to actually speak to a human. I have had no luck finding a phone number anywhere!
I already paid it earlier 5/5
if y’all could just stop charging an upgrade fee of 30$ I think I’d be straight
By Tim Riordan
Very helpful app and easy to use
Extra charges were made to my account without notifying me of anything
I am always pleased with Verizon every time I call for help every time I need to order anything they’re on top of it thank you Verizon
Great app! 5/5
Easy to navigate for details. Offers are attractive, so tempted to grab it. Had great app experiences with Verizon app for home internet services too. Smart and user friendly app!
Please do not message me at 2AM ever again.☠️💩💤 1/5
Very reliable, good signals 5/5
By App on iPad 2
Very reliable & good connection
Love it 5/5
Awesome service, company works well with customers
What the heck 1/5
By it wasnt broken
Why can I not see my bill details? Only option is to pay it????????
Horrible customer service. 1/5
I’ve been a customer for almost 15 years. Trying to be loyal but I’m at a breaking point. Nobody seems to know what they are talking about. I may switch carriers. I haven’t thought about it until recently. Nobody cares. It seems like they are just working for a paycheck. CS has gone downhill.
No service 1/5
I work in a hospital in the O.R. I have noticed a big decline in reception. I used to be able to get a signal all through the hospital. Now,I have to go outside. I will be looking for a new company. I have been with Verizon for many ,many years. They USED to be the best. Not anymore!
By Co Mi.
Paid for a NEW phone and it hasn’t worked right since I bought it. I believe they had to have given me a refurbished one that I’m paying a new price for.
Customer service wanted to send me a refurbished one to replace it but not do anything about the “new” price I’m paying for.
Very disappointed in this service.
Horrible service 1/5
It would be nice to actually talk to someone instead of going through a bunch of crap and not get any help
Can’t update my credit card 1/5
By Too tired to deal with this
The save button is grayed out
Very good “review” by Verizon rep...
Verizon service 5/5
Best wireless service I have ever had
Great tech support