Latest Update 6.11.0 3/5
After the latest update to 6.11.0 I have lost the widget app.
This app rarely opens / loads - and navigating app if eventually opened is very slow.
I like the app
Terrible to try and get a hold of anyone 1/5
By Unsatisfied Customer 51488
I need to talk to a person to go over my account and bill bc it got shut off. I have a promise to pay out and just paid 420$ towards the bill 5 days ago. I can’t call 611 or customer service. I can’t get a live chat bc you tell me I have to call financial services or 611. So how am I suppose to take care of this?
There are times things you want to find are difficult to find. So navigation through the app could use some work.
By melissa hayashi
It’s awesome... got on quick.. no hassle
Was difficult to pt bill made it seem like one wasn’t due when it was most likely so they can charge late fee.
By Carlotta Ely
I love Verizon and their Customer service people they go above and beyond to help me every time I needed them the store in Bloomington Illinois i highly recommend Good Job Crew !!!!!!
Verizon app 5/5
An interesting app. I find it to be simple for anyone and everyone to understand. It helps me pay my bill within seconds once all my payment options are entered to complete full payment. All you have to do is press ‘pay bill’, the payment is executed.
By 206 money
10 out of 10 great service and thanks for you’r time and for your wonderful great connection! Excellent company!
New phones 5/5
Love our phone guy. Always upbeat and helpful.
Thanks for all your help.
How do I remove device permanently and stop paying for it 1/5
By bad service52
How do I remove device permanently and stop paying for it
Senior Rate Plan? 2/5
Price is too expensive. Do you have a reduced rate plan for seniors?
Why oh why does it have to be so hard to pay my bill?!?! Who Else would be trying to pay my bill?? Question me for password I never remember! Frustrating!
Great App 5/5
This App will help you keep up with your usage so you won't be guessing. It's great!
Paying my bill 5/5
It’s never been so easy to pay my bill, anywhere
Just because. 5/5
Lovin’ Verizon service. Best mobile FONE service I’ve EVER had. Omm!
Just met with our new Verizon guy, Gabriel Rael, Wireless Account Mgr., in Rio Rancho, NM.
I had several questions and needed some changes to my account. He also explained to me all the things my HUM does which I did not know previously.
He was an excellent source for me with my Verizon Account! He’s my new Verizon guy!
By HAPPY JUBILEE$$$$$
Awesome!!!!! I love the convenience of pushing a button and paying a bill, thank you
You asked 1/5
By No one 446774788
It doesn’t show your past due amount
Terrible customer service 1/5
It is impossible to talk to someone at customer service (if that’s what you are calling it). It would be nice to be able to talk to someone when you need help with out playing all the automated games.
Cookeville Verizon 5/5
By wild green jeep
Just love our Verizon store. We have met TJ in the store and he’s been our salesman for years. We can always go there with questions or seeking help and he’s always ready to help !! He has helped us make the best choices in phones, thanks TJ you’re the best !!!.
By Beck jo b
Thank you very much
Can’t see account details 3/5
The app gives easy access to a snapshot of the account, I cannot see all of the account details.
Horrible service & iPhone is crap 1/5
I didn’t want a smart phone but I was talked into buying an iPhone 6s.
They added on a $100 case without asking.
Voice message has never worked. Reps on phone and at retail store are idiots.
After 50-60 hrs it still does not work! I was forced to buy a Panasonic home phone device of $86+tax/shipping for base unit and $99.99 + $30 activation fee for black box antenna just to have a dependable phone!
I’m on social security and couldn’t buy food this month!
You are worst ppl in world!
By N Kadirov
Best in US
We can minion 5/5
Xcode didn’t idiot xcan I did the Foxx. CDot iis ihas iiiixjjinjjnniiinnninnin
Verizon help 3/5
I just changed my password with very helpful lady on the phone and I can still never get into my online account. What do I do? Now my nick name won’t work either. P.S. I find it EXTREMELY difficult to
communicate with anyone from Verizon. Mary Rash
By mad lydia
I am uncertain how, but am certain you are over charging me. I am looking for a more affordable plan!
Randy Cummings 3/5
The service is good the problem is I can get same network trough other companies at nearly half of your price and I am starting to think it may be time to move. I’ve had Verizon either in my name or for about two years in my moms name but a total of close to if not more that 15 years. This is a ridiculous amount for two phones
New Customer 5/5
Switched two months ago after many years with their main competitor. Couldn’t be happier. Great service!
Ease of payment 5/5
It’s so easy and quick to make a payment online!! Love the simple things in life!
Too expensive compared to other networks 4/5
One star 1/5
The site always lags. I feel like it doesn’t load properly. Same with the app as well. I tried to buy a phone a few weeks ago and it kept telling me my zip code was wrong and it wasn’t. Also I don’t know why it won’t automatically take my payment. It keeps saying it can’t process it. I’ve changed it to my checking account, and it’s correct.
Easy, simple, and fast! 5/5
Easy, simple, and fast!
90% sales 1/5
The app is mostly for the convenience of Verizon or terminally infected shoppers
User friendly 5/5
The app is very helpful and easy to use
Not intuitive 2/5
It can be difficult to find what you are looking for. Confusing to try to go between My Verizon and Verizon Up... because of that I’ve had many credits expire (I couldn’t figure out how to redeem).
Verizon app is good stuff 5/5
App is so user friendly. If it were just that easy to speak to a person when technical issues arise.
Live chat is awful 1/5
The customer service on this app is terrible. I’ve been asking for a live person to chat with for an obnoxious amount of time with no end to the chat saying I’m connecting you. Yet I never get connected.
Charged me a late fee when I had autopay turned on 1/5
Had my auto pay turned on and had no issues for years got a late fee this month for unknown reasons.
The only phone service I have had where I get service in the mountains while camping. None of my friends have service but I still do. I will never change
Worst n horrible Verizon service 1/5
This Verizon services is the worst n HORRIBLE. I m not at all happy with this garbage service. My got it’s SUPER FRUSTRATING. Very disappointing
Mrs. Lalka 5/5
Easy to use app, good service. Never lose a call.
Review on my Verizon 5/5
I love this feature it’s easy and effective
Give control to settings 1/5
Let me use phone controls to do more. AT&T lets me managing forwarding and other controls from iPhone settings. My Verizon is clunky.
Why did this months bill go up 12.00?
App Font is tiny tiny, terrible customer service 1/5
The font is tiny. The service is terrible. Wish I stayed with att. Worst cell company I’ve ever dealt with. Terrible app.
20 year customer sitting across the street at U.S. Cellular right now 1/5
Not helpful at all. Very angry