Bonus Data 1/5
Each and every time the 1 gig of bonus data is selected it never works. What a waste of time and effort. To get it added to our account a call to customers service must always happen. Come on Verizon. Get your act together.
Verizon Up 1/5
Its sad that T-Mobile offers better rewards for its customers on their Tuesday customer app. They give you free Netflix and now free MLB.tv. Verizon Up is such a sham it use to b for every $100 u pid on bill u would get a token to pick a reward now they gotten worse they only let u pick one reward per month. This company is greedy... Thinking of switching Bcus T-Mobile shows its customers appreciation.
GRATEFUL & SATISFIED CUSTOMER 5/5
By SATISFIED CUSTOMER 😀
Mrs Jneira truly exemplified the HIGH IDEALS of VERIZON. I greatly appreciate her professionalism and empathy she showed while dealing with my issues. I hope that more VERIZON customers have the opportunity to be assisted by Mrs. Jneira. Thank you very much!!
A grateful and satisfied customer!
31 March 20
By joy and john
I’m still waiting for my $200. Credit on the phone I turned in when I bought my new phone
Not too happy 3/5
I feel like I can’t never get everything changed right there’s always something that doesn’t get put on right on my act n have to call n waste another hour of my time
I sent my question three times after it said I was chatting with a Verizon representative and received no response! No excuse
LTE won’t connect to internet, low signal also.
Review won’t send. Don’t know what “title” means.
Unlimited data? What a joke 1/5
The unlimited data is a joke. It says I’ve used 15GB and now my entire phone and hot spot move at snail speed and won’t pick back up for 2 weeks?! Unacceptable for the price I pay.
During this virus time. I got a text message that said that they were giving me additional 15 GB of data at no extra charge. And then I go to my #DATA Balance and it says I have zero. How do you explain that.
My phone is not connecting when I text. I don’t know if this is due to covid-19 and the fact that the user market is do saturated? But it is super frustrating as I have to work and I can’t connect they text.
Hard to do 2/5
Verizon gifted everyone 15gbs of hot spot data. I had to change my plan just so I could use it. And now pay 10$ more a month.
By Team Do Damage
I am having a difficult time reaching someone to talk to and/or a number to call. I initiated the chat but have had no response thus far.
App hasn’t worked properly in months 1/5
I have tried uninstalling and reinstall updating and all no change it is never current.
Bad app 1/5
App won’t connect hasn’t be useable for the better part of a month
Slow Internet with Unlimited Data Plan 2/5
My Internet connection is very slow even with Unlimited Data Plan. It’s better with WiFi , but not great. Tried to get answers from Verizon via chat, but nobody responds to my inquiry. I’m very frustrated!!!
Conducting businesses 1/5
Don’t expect to get service in any city. Also expect bill increases at random all the time. Verizon is terrible at giving warnings for bill increases.
My bill, 4/5
By dayle rodby
I’m a senior and I don’t have internet at my home, I don’t have a computer. I use my phone. Been with Verizon for 22 years. I feel that there should be a loyalty plan cheaper or a senior plan offered. I hate to switch carriers but I’m thinking very hard about now starting to shop around. Sad that Verizon is top phone service and most expensive. You should be able to offer loyalty plans. Rich get richer. Signed Dayle Rosby, 63 living paycheck to paycheck
Verizon helping out with covid 19 5/5
Thank you for helping all of us out by giving us 15 GB more to our Hot Spot it really comes in handy when our kid’s are home and we don’t have internet besides our phones for their schooling so just wanted to say thank you
The Chandler Family
Where is the free hot spot? 1/5
You offered free hot spot but I can’t turn it on.
I have to say when all this viruses started I told a friend one positive thing is we will definitely see who really going to be there for from Business to family even strangers but my first experience of seeing a helping hand was Verizon they done there best of there ability to make sure I’m ok and set and not once ask bout money so when it’s said and done who helps me I will help back I’m be the best customer I can be thanks Verizon may god bless y’all
Incorrect phone and incorrect billing 1/5
By Divine Duckies
It is next to impossible to contact someone to correct billing and phone. FRUSTRATING!!!
App not loading 3/5
App not loading & not working for Several days
No customer service people to talk or chat 1/5
Reduced service should mean reduced bill!
By lear 12345
I can never get into my app and I been with Verizon for a couple of months NEVER WORKS
Account owner 4/5
Somehow our daughter used my husbands upgrade one time and she became the account owner and now we can’t change that! No one has been able to do this for us when we ask.
Self service is awful 1/5
I’m trying to fix an error and activate a SIM card. The chat bot runs me around in circles. Then I cannot remove a device or change it from an iPad to a MiFi.
Only lets customers upgrade or add devices.
Calls to your call centers and chats will reduce if you allow customers to actually manage their accounts online. The my.jetpack website is a joke. The App is just as bad.
I’ve had a MiFi for 6 Months and its only worked once. This is supposed to be the top of the line 5G hot spot. It never works. My fathers older hot spot with limited speed and access works.
So why on earth am I getting the run around pay for a service I’m not getting and a device that only worked once.
Change your customer service standards and billing policies. You can see there has been no data usage on this device. BECAUSE IT WONT CONNECT!
By lisa Folsom
I have tried to change my settings in my acct so I would be the only person to receive text alerts regarding MY account. My husband is receiving these alerts as I will be changing services if I don’t get this corrected. Additionally I can’t even see your app on my phone due to the print being so faint. well and it makes him upset.
Unsuspecting charges pop up like popcorn.
Not good 1/5
The data hub - international tab has been dead for ages. Wish I could give this 0 stars. Or negative stars.
Pat Spaulding. 1/5
I need help with my password for WIFI.
Horrible customer service! 1/5
Verizon is close to the worst customer service I’ve ever experienced. Only topped by Optimum, a very very low bar.
Slow service lately in my iPhone with internet connections and 1/5
Star Rating 5/5
I give this a five star rating because it’s so simple to use. The app is very easy to use I appreciate the ease.
Good APP 4/5
Great APP for easily checking all aspects of your Verizon account. Easy to make changes and track data, billing...
Displeased with Verizon App 1/5
The Verizon App does not allow you to look at your bill or current statement.
Missing Mobile Hotspot Info 2/5
Nice to have quick ways to access much of my account settings.
BUT, the app is missing the most important feature for a mobile businessperson.
It’s very difficult to find the amount of Mobile Hotspot Data used!!!
The widget is useless for Unlimited data plans. At least it could show the Mobile Hotspot Data!!
Verizon, please update your widget to actually be useful for Unlimited Plan Customers.
Make it possible to easily view Mobile Hotspot Data used/unused.
Cost of Verizon 3/5
Verizon seems expensive compared to other carriers
Poor service technician support don’t help, over price 1/5
Can’t use service without internet
No help 1/5
By Claire Virga
Verizon asked me to change my password but it won’t let me do it
Do not Buy Verizon. They Totally Scam. 1/5
By HM Piyas
I’m using Verizon for last one year. They never give me same bill. My bill every month go high.
If you pay bill late. they charge you
1.late fee - $9.73
2.agent assist fee - $7.00
3. reconnect fee- $20.00 ( $20.00 per line. I have total 5 line they charge me - $100.00 dollar )
So they charge total - $116.73+my bill.
Before you buy Verizon think about.
If you have a lot of money you can go for it.
Thank you and God bless you.
Great service 4/5
Thank you for upping the hotspot update.
But why can’t I use it to up date my ipad to the newest operating system? I’ve asked you this through support. They put me through many things to try but didn’t work!
Now another update is available and I’m still being left in the dust so to speak.
It used to work in December 2019 it worked but since the first of January 2020 it stopped working this way. I have no other WiFi with the virus shutting down many sources of WiFi I am stuck and frustrated. I’m seriously considering changing company’s.
Thanks for the free data
By John DeLoach
Verizon’s Generosity 5/5
Dear Verizon-Your generosity of 15 GB of data through 4/30/2020 is beyond awesome. Thank you so very much.
National crisis. No coverage 1/5
By Taken Feather
Can u hear me yet
Tune the towers
Update the February 2020 request to change the billing date due the 13th
Not 31st. Numbers are backwards perhaps
If u bill on 31 there will be no funds so taking it off auto pay as of NOW
Stupid survey! 1/5
Really tired of trying to use the app and have to close the survey.
Your app is fine. Stop asking me to review it every time I use it 1/5
By otis hobson
Every time I use the app it asks for a rating
App crashes all the time 2/5
This app is frustrating to use. It has many FAQ links that could easily be found online instead, but anytime I try to chat with an agent or get help with my bill, it crashes or asks me to keep logging in every 5 minutes while I’m on hold.
Plan Shopping 2/5
I do not like that if you are trying to shop plans that the app does not disclose the price right away. I am afraid to go farther in that it looks like it will switch my plan before I can see what the overall cost will be. The app used to show a price comparison before you get very many steps in.