Can log in 2/5
By No free books I wanna read
What’s Wong with this app. I keep having
To reset my password but it always fails and tells me my email address or password is incorrect each time . Fix it [email protected]
Only good reviews allowed 1/5
By sarcastically thrilled
No Data 1/5
After this update, my machine and app do not talk to each other. I get “No Data” and a reference to unhelpful troubleshooting information that does not fix the problem.
Problem with Mask on/off calculation 4/5
I just loaded the latest app version. Says I took my mask off 5 times last night. That didn’t happen. Needs fixing
This only happened once so it must have been me. I’m modifying my review.
Need more access to data. 2/5
By Flying sombrero
Needs better access to data. Very basic view. Would like to see a timeline or something that would align data from machine to another sleeping app or just sharing data in general.
Selling your info! 1/5
Now that the equipment is web enabled and we have an app, ResMed is going to sell our actual contact information. Not just anonymous data. Any attempt to change your settings or stop it requires you to login and ACCEPT THE TERMS OF THE NEW AGREEMENT! So no opting out without first agreeing! How deceitful is that?
App is not available for iPad 3/5
By DAE Sr
I use this app on my iPhone but app states it’s compatible for iPad does not come up in searching for app on my iPad
Need to fix it 1/5
I just updated this app n it won’t even open
Great app! 5/5
I have had the resmed airsense10 for almost 4 years now. I absolutely love it.
This app seems to work well with my machine and I couldn’t be happier. Thank you
Can’t get past the registration screen 1/5
I would love to be able to use this, but it has bombed out when it asks where you live- and doesn’t give you any choices or scroll through menu. I’ve tried to do this a couple of times, and the app closes and I lose all previous info. I’m pretty disgusted with it.
Very limited data 2/5
I had high hopes for this app. I have been using Sleepy Head for many years and love getting access to sleep patterns. This app provides very basic information and doesn’t come close to providing the detail that Sleepy Head provides.
One very huge missing piece is the ability to sync with Apple Health.
Another challenge is that this is limited to cell phone data so if you travel outside of the US, you are out of luck with the uploading of data. There is no option to utilize WiFi.
Worst customer service ever 1/5
By Disgruntably yours, Resmed
I cannot begin to express the poor customer support and service I have received. My AirSense 10 is a fantastic machine. It deserves far better representation than you give it.
Provides basic info... 3/5
It would be great if the app could connect to Apples HealthKit.
MYAIR is okay.... 3/5
I feel like I am being graded- when I take my mask off, I wish there was a place that asked why- like if I was sick, or my kid called for a ride, etc. I also wish that you could set a normal bedtime range, as I often stay up after midnight, so sometimes it gets confusing. Also, when I had a cold and did not wear it because of nasal congestion, I get ZERO. I do love my new machine- I get so much more moisture. I think I will look into the other apps to see what other data you get. The only thing I really look at on here is the number of events/hour. Going from 20 during my test to 3 is amazing!
Good app but NEEDS HealthKit! 2/5
Needs HealthKit please!
App does not connect with machine 1/5
I would give “0”; app does not connect with machine (Resmed 10)..
Pretty much worthless 1/5
As long as the machine perceives that you've been “asleep” for 7+ hours, then you get a high score. It doesn’t seem to matter if you’re really asleep or just laying there, still but awake. If you’re having mask trouble, trouble with apnea episodes, etc doesn’t seem to matter in the least. I don’t need an app to tell me how long I’ve been in bed with the cpap going.
Good App 4/5
I’ve been using my cpap since the day after Christmas 2017, and the app just as long without any issues. The only “improvement” I’d like to see is for the app and the Apple native Health app be a source for sleep information.
Weighted score 3/5
I like this app but the calculation of the score is very skewed towards 7 hours of sleep. I could have a terrible night but if I stayed in bed with the mask on I would still get 70% of my score. Only 5 percent counts towards the number of apnea incidents which was the whole reason we wear the machine. I agree there should be a way to enter comments.
NO OPTION TO STAY SIGNED IN 1/5
Unless I’m missing something you are prompted to click on your country and enter username and password every time you want to use this app. Please either give me a way to stay signed in or sign in with fingerprint
Almost perfect! 4/5
It would be great if there was a notes section and where you can add info such as how your night was. For instance, when it says your mask was off 4 times and it drops your score... ask why! That way when your doctor pulls your reports they can see you were sick and not just non-compliant, or struggling with the device.
Great app, but one request 5/5
I love your app, but it’s missing one essential feature and that’s the ability to sync sleep hours with the iOS health app. I would REALY like to see you add that capability.
Push notifications have stopped 1/5
Push notifications have stopped since the last update for me.
Hard to get data 2/5
I have no problem using the machine. But the app is always missing my data. The medical supplier has no trouble getting messages. So there is some other problem. Wish there was a chatline or customer service rep
Apple Health Kit Integration 2/5
TouchID was a step in the right direction. However, this app is lacking the integration with Apple Health.
Unfair sleep time 3/5
My air is set For seven hours of sleep. Normal sleep for me is 5 1/2 to 6 hours a night. This has been my whole life. So then it is unfair to say unless I get seven hours sleep, I have not completed a good nights sleep. One should be able to set the number of sleep hours normal for individual.
Apple HealthKit Integration 3/5
Wish it integrated somehow with Apple HealthKit so all of my health information is in one spot.
Good basic information.
Details for current day/night mask seal on extreme right or left of chart does not display until a day later.
Hour by hour detail could assist user in determining means and methods for improving performance. Details exported to spreadsheet would be most helpful.
My performance has been volatile since update in December ‘17.
Need to incorporate HealthKit 4/5
This app would be perfect if it incorporated HealthKit. Gives me the motivation to use my machine. Thanks!
Needs HealthKit Support 3/5
That we way can have an single location for all health data. Otherwise happy with the app.
Agree w others, needs Apple HealthKit integration 3/5
I find it clunky that the CPAP can’t just talk right to the app over WiFi or Bluetooth and relies solely on cellular and server side processing to display the data in the app but I don’t think there is much they can do about that at this point. The hour long delay is annoying. When I wake up like many others I reach for my phone and check email, weather, Facebook, etc. I would like to include this data in that routine but it takes over an hour to process and become available in the app. In any case it would be great if the app could report at bare minimum sleep time to HealthKit.
Log in? 1/5
By Scot I
App requires you to log in for every use. Why no Face ID? Beyond annoying!
Data incorrectly reported 2/5
Several times my score for the night shows less than a hour however I had it on all night I get up to use the bathroom on a average once a night. I try to send a message to the company via the app but it says the server is not accepting at this time try later. I get this every day.
Nice but needs improvements 3/5
Two major things I would like to see..
1. HealthKit integration
2. A way to email and text the info to my doctor
Also it needs to send the information sooner. Sometimes it’s an hour before I can view my night. One last thing would be a push notification that my report is ready to view. If you can’t speed up the sending time at least tell me when it’s ready so I’m not constantly checking the app.
Scores seem Iffy 1/5
By Michael J Cuevas
My worst night of sleep in weeks, it was seriously awful...my sleep score? 88 The app/CPAP has an issue identifying actual sleep disturbances and applying them to a score that would reflect poor sleep. Every morning when I pull up my info it puts me in a bad mood just seeing how skewed the data is. The CPAP does make my sleep better, no need to seemingly feed me bad data points to make your system look like it’s doing a great job.
Can’t use! 3/5
By el salo
I am military overseas and the machine can’t be registered for this app, I got an error it doesn’t support it. I use the website daily and would love to use the app, is there any plan to track any device registered anywhere?
Need to be interactive 4/5
By LV Grumpy
I’d like to be able to enter and track info about my cleaning schedule, like when I last sanitized my machine or changed the filter. I’d also like to see how long I’m actually asleep, currently l can only get this data at my Doctors office.
Nice app 4/5
Nice app that helps me view data easily from my machine. Was easy to get synced up. The only thing I'd like to see added is the ability to swipe left and right between days instead of clicking through drop down menus.
By Chill E
There were five of us receiving this equipment through the VA. Outstanding instructions on proper, use and care of equipment. Full hands on demonstration. Pros and cons of use. All questions, cares and concerns were thoroughly addressed and answered.
First time use was very easy. Still have to make adjustments to feel more at ease.
APP works great! 5/5
Don’t understand why some people are leaving reviews for the machine or for the people who sold them the actual CPAP and masks. The app works as advertised, does everything it needs to.
Forget the coaching 2/5
Not sure why this app works so poorly. Get up in the morning and it takes hours before you can see your data. Tried to use coaching but for one video it could not find a server for some reason. Now I’m stuck on that page and can’t get back to the coaching home page. I had to shut down my iPhone to get out. I’m hoping the data on the card is better than what you get from the app.
I’ve used a CPAP for years and just this year I got a new machine which contained the emails from you, I really like getting the feedback on a daily basis. Thank you!
My air 2/5
By Hansen Sue
My air will not let me know matter what email I give you you tell me that my email password is wrong I only have two so it has to be one of them if it’s my password and I don’t remember it will not let me cap on I forgot my password so I need your help to find out what’s in my air file.
By Luv Entlebuchers
Appears to look and report the same as the website, so nothing new there.
I have my annual checkup with my Sleep Dr. coming up. In preparing for this, I have a wonderful 24hr recordable oximeter ($125.00 - unit straps to wrist and lead to slip on finger) that I can wear at night with my Cpap. The next day, I can download and print out the report results to hand-carry to my appointment. During this preparation, it will be interesting to check nightly oxygen levels against the reported apnea events.
I would think having detailed oxygen levels along with apnea events would be most critical. We’ll see in two weeks what the Dr says.
In the meantime, for this app, in conjunction of reporting numbers of apnea’s, while low or high, I would also like to know “when” and “how long lasted” for each apnea event.
Equipment lost or broken or just getting equipment right from the start 3/5
By careful carol
The people doing the initial training should be trained in fitting the right equipment to the client. It took 3 trials before getting the right mask, then the third counted as part of the equipment for the time period and it should have been put towards still fitting the right equipment to the client, especially since it was causing skin breakdown across the nose. It takes longer than a few days or week. To get comfortable with a mask. A client that is on social security can not afford to replace broken or lost equipment. The equipment is to expensive to replace broken or lost parts. It’s not as if clients loose or brake parts on purpose. Situations just happen. The equipment is frail and easy to brake.
HealthKit integration? 3/5
Not bad, but it would be nice if the data could be integrated with HealthKit.
Not worth the DL 2/5
Seems like there is a much better app, but doesn’t apply to the Resmed My Air machine. Don’t waste time with this app. It’s just one dimensional and give you little feedback. Website isn’t much better. I purchased the machine based on the “pitch”; it has an app and you can track your results, check you airflow, etc. Nope don’t do it.
Not Accurate 1/5
One thing I had an issue with is the mask of feature. I’ve been napping during the day , recovering from surgery. At night, I may have removed the mask three times. But it also took into court removal during nap times. It counted against the score. I agree with another, information is incomplete .
Cute but lousy 1/5
Cute marketing gimmick but no real data is available and what there is is temporary. Better off to download Sleepyhead for Windows or Mac and import data via an SD card. Huge amounts of data and graphs are captured this way. When you see what is really available it will make you angry that this app provides such a skimpy and irrelevant view. Shame on Resmed for holding out on us like this. Also, by doing it this way you don’t have to wait for your device to take it’s sweet time calling in. Why Resmed doesn’t have a setting to force uploads of data is beyond me. Instead it takes about and hour after you stop using it to call home. So lame!
Could be better 3/5
No way to submit trouble reports. If I could I would let them know that when you touch the rightmost bar on the graphs, the numeric value does not display in a popup as it does when you touch any other bars. Also, the support menu at first makes it look like you can compose and submit ticket (i.e., it says "400 characters left") but all you can really do is select from a predefined list of questions and then click the link they give you to an article.