We need Apple Health Integration 3/5
We simply need Apple Health integration. Allow the App to synchronize sleep data (all of it) from myAir and AirMini to Apple Health.
Important data is missing 1/5
To the individuals that designed this app. You left off the most important information- this app does not help me understand issues that I may be having as a result of the operation of the machine. It makes it appear as if everything is fine even when sleep quality is being impacted. I am certain you see the data so why are you not interested in helping me understand it?
If that were included I would know to reach out to my physician
Ie if you see significant indications of mouth breathing or other things that might indicate issues impacting sleep quality
Keeps getting worse 2/5
The app actually gets worse with each update, which is rare. On first run each day the app consistently reports an error — usually the same error twice — before showing no new data for the previous night. The only way to fix this is to kill the app and run it again every day. Only then do you get updated results. The overall 0-100 score is arbitrary and meaningless, but you can dig down to see your actual event counts and trends graphed (portrait mode only). Quite a mess.
Very nice 5/5
Been using this since March 2019! Very nice and accurate!
Doesn’t update consistently- 3/5
When it works, it’s great but... it OFTEN doesn’t update the information. It’s normal to wait 1 hour to get the results from the previous night but I’ve been experiencing (for many many days now) problems. Even 3-4+ hours later, it states “last nights data isn’t available”. Pretty frustrating. I’ve been making changes to my CPAP equipment and rely on the info to let me know if I’m getting a better seal, how many events per hour etc. it’s now 3+ hours since I turned off the CPAP and still getting “last nights data not available”. PLEASE fix your bug issues MyAir.
Half an app 1/5
This app is good at telling you good things but when your machine isn’t working or recording properly your literally left in the dark. Customer service isn’t any help at all. They just want to insist their app is working fine.
Latest update seems to have diminished the service 3/5
I am unable to get the current usage reports as I had prior to your most recent app update. I deleted and reinstalled the app and restarted my iPhone. I tried to send a report to customer support but the app just returns me to the troubleshooting suggestions and doesn’t allow me to type in my specific problem. I have used the app successfully for a year and a half, so I think there may be an issue with your most recent update.
Won’t even let me select my birthdate 1/5
August apparently isn’t allowed.
Doesn’t properly update information 2/5
Just started using this app. I take an afternoon nap and slept that evening. App only showed information for the nap and not the full night of sleep.
Good but needs improvement 3/5
Please upgrade your software to properly support iPad, I know it works as an iPhone app but it looks bad and is hard to read on an iPad.
Registering was very difficult... more later 2/5
It took five tries entering the same serial and device number and type of ResMed nasal pillow unit before the app accepted the input. Each time I entered the same exact information. The experience was very frustrating.
App needs to have Screen Rotation capability 4/5
Would like to view App in Landscape option; not just Portrait.
Needs to work with Apple Health! 4/5
By Accounts 2
I love this app and it has worked flawlessly, but the app really needs to be integrated with Apple Health for total time slept. There is no excuse why this can be done. Most health/fitness apps work with Apple Health now.
I cannot create an account! 1/5
I have an iPhone 10S Max and an iPad Pro 12.9. They are the latest in technology with the latest updates installed. So, why can’t I create an account?
The app starts freaking out at the very first click on “Create an account.”
Not enough information to be useful 3/5
05/25/19 - still the same general info. Also the report needs to be able to flip to landscape to facilitate reading it easier. Still 3 stars.
02/09/2019 - The information this app provides is extremely general and thus not helpful. The overall score is misleading as well. The sleep report on the machine itself goes into detail about the type of events you may be having. It tells you how many centrals and obstructive apnea’s you are having. I don’t understand why the app can’t show the same info.
With my Air you can have an AHI over 10 and still get a great score. Someone who does t know any better might actually think they are doing well with their therapy. I’m not sure why ResMed does this.
The bottom line is the app needs to provide the info found in the sleep report on the machine to actually be useful. So you can have it with you on your phone if you need to show it to someone.
Password reset email is never sent. 1/5
You did not send me an email to reset my password. I tried 4 times!!!!!
You wasted a lot of my time.
Developers, Please add to the app 5/5
Please add a way to remind myself when to change mask, hose, humidifier. Thank you
App view 5/5
By 2117 south Douglas
I really like this app and I check my results everyday. I sometimes use my phone, but most of the time I use my iPad. My problem is that the app does not automatically rotate to landscape mode when, so when I pull it up on my iPad I have to physically rotate the device.
I know this is a minor issue perhaps only with me) but when I see this automatic orientation on nearly all my other apps I wish it were included in this one.
Other than that, great app.
Not working 1/5
By Jay Molb
I can’t seem to sync up the cpap machine to the app.
Wretched, especially ”support“ 1/5
I am really surprised that there is so no information available from this app that would make it actually useful for a person who is trying to proactively improve their sleep. You will receive a composite score, and numbers that are rounded down for events, etc.
There is no open ended support interface. The app forces you to choose categories and questions from its own pre-populated library in order to submit questions. So if you want to ask about anything else, you’ve just got to force the issue, pick the closest one even if it is actually unrelated, and then pose your question. Then, even if your message/support request gets through. Responses are generally canned, and it’s not quite clear that they actually read your inquiry.
So, you’ll get the app because… What else are you going to do? There is no other app or the Resmed machine, and it’s not as though the machine itself makes any data available.
It is fairly simple to use 3/5
By J. J......
It does its job well enough, but one thing that would be nice is if the application had a notes section attached to the daily report so we could help remember what happened that night. Might help during a one off event. Example - one night the tube filled with water and the event count went to the roof. Be nice to document it.
Info inaccurate 1/5
I have been using this app for almost a year. I don’t think it is very accurate. It has me taking my mask off 10 times a night. It has the wrong amount of usage time, or it has my leaks so high there is no way I would get any sleep.
This app does exactly what it says. It provides you a simple report of your night with your CPAP. If you are new to using one, the coaching is helpful. I would like to see this app integrated with the iPhone health app. Additionally, it would be nice to have more information about mask leaks such as; leakage per hour, max/min/average related to apnea events.
Very helpful app. I’d like to suggest a feature 4/5
This app is helping me get a better view of how I’m doing with my sleep therapy. But there’s one additional feature that would make it more helpful. The unit reports its data at noon every day. Some days this is in the middle of my sleep cycle. It would be helpful to be able to set the reporting time to something later so that each days data is for one sleep cycle instead of getting split up. I’m sure there must be others who would benefit from this.
Great little app 4/5
Easy to use and understand.
Acts like an app from 2010 and not 2019 1/5
Takes hours for the data to sync
Doesn’t provide enough information
-shouldn’t have to use third party tools
App keeps force closing 1/5
Ever since the last update
Does as expected 5/5
I’m very pleased with the app. It gives you a good look at how well your therapy is working. The only thing I would add is the optimal pressure required on a daily basis to prevent apnea. I think you should be able to track your pressures and keep an eye on them just Incase there are any problems.
Just ok 2/5
I like the fact that it gives you basic info and is easy to read. I don’t like the fact that is takes so long to give you the information.
Can’t register - no link sent twice 1/5
By Bobby Gavanio
I tried registering under one email and it didn’t work - no confirmation link, so I tried again using another email and still no confirmation link. I checked all mail and spam folders..nothing.
Can’t sign in anymore 3/5
I’ve been using this app for several years and now I can’t get it to log on using my fingerprint or password. The update must have messed it up.
Does not recognize my serial number 1/5
By Big Al Robosco
Does not recognize my serial number or device number. I expect this kind of thing from apple apps, but thought you could do a better job.
Health App 4/5
Is there a way to send the data from my air into the Apple health app?
Can’t get app to work 1/5
I have had to reregister too many times! After iOS 12 update I can’t get back on. I can’t get past putting my serial number and device number to activate it. If it was not updated, take it off the apple store or update it.
This app doesn’t record each time I use the cpap. If I take a nap during the day, it only records the nap and not my full night’s sleep later. Which leads to a low score since it thinks I only slept 20 mins.
Good start! 3/5
Great app! Just needs apple health compatibility!
Not impressed 1/5
Information is far too limited
when i first started using a c-pap, i thought this app was helpful...but didn’t offer much in the way of features. now that it’s been a few months, i can say this app is downright pointless. it really doesn’t much in the way of useful information. if you sleep poorly, you don’t need the machine to state the obvious.
for some reason the app has been regularly logging me out. i’m now at the point where i don’t care enough to lookup or reset the password again.
in summary, this could be an incredibly useful tool...but needs a complete overhaul.
Decent, but could be so much better 3/5
By Younger 99
Biggest negative for me is it not talking to the Apple Health App. The drop down menu on the dashboard to change the night of sleep is also pretty annoying. Swiping left or right would make it so much easier to compare data.
Shareable Dara Please! 3/5
This is a good ‘starter’ app. But the inability to export data, and the lack of more detailed metrics limits it’s usefulness. Oxygen saturation would be a useful addition. It’s also important to be able to see trends. Ideally up to 100 days data should be exportable to excel/numbers.
By Run rush free
This is frustrating!!! I have to wait till afternoon to get a report about the previous night.
Only allows a single machine to sync 3/5
I have 2 homes with a cpap machine in each location. The app allows for syncing of only one machine.
Designed By Kids, Meant for Adults 1/5
By Edge of the Borg
Most frustrating app ever!!!
I can only conclude that this app (and browser version for that matter) was designed by a bunch of clueless kids that spent too much time playing Mario Brothers Video games.
I work in the commercial software business; the myAir GUI would never pass a usability design review, hundreds of my designers across the world know better than to choose the color palette used in this app.
First issue... Red is the universal color for bad, stop or danger. Green equals go and Yellow is a warning. The total score wheel on the dashboard goes from gold, to red, to purple to blue. Followed by an “Excellent results!” message. How is Blue excellent, or Gold bad, and Red a middle result? The Bar Graph breakdowns suffer from the same foolishness.
ResMed did as little as possible to conform to user-friendly design standards for smartphones and tablets. The reports page does not respect landscape view. And their is no tablet version; just the smartphone version that’s stuck in portrait mode.
Net-net, shame on ResMed for being so cheap with app development, while creating a delightful premium device. The two just don’t fit.
No account phone number update 1/5
By Noel Clackum
My app does not show in the about me section a place to change my account phone number. This update says that it was added. Am I missing something?
Sleeping like a baby 5/5
By Mark Crim
Very satisfied with this app. I’ve been using it ever since I started using the AirSense 10 Elite. I realize it’s just a good overview of my sleep quality each night,, but it’s an invaluable TOOL designed to give me a quick update on each night’s sleep. And it’s free!
• 70 year old male
• CPAP user for over 20 years
• ResMed Airsense 10 Elite user nearly 5 years
• MyAir app user from the beginning
Where is the support for Apple Health and Google Health apps 1/5
If it doesn’t integrate with these apps then it is worthless to store the info. It is very helpful and streamlined for the user when you can go to one place to see ALL health info.
No ability to adjust settings. 1/5
By SSG Tank
The concept of this app is good. But it really proves to be useless. Yes it shows a report of flimsy information. In fact the only good info the report shows is how many episodes I have during the night. Knowing the usage hours is good to know but it’s of no importance. What we really need to know is know sleeping hours. This score that the app provides is nothing short or worthless and silly.
What I really want out of the app is the ability to change my CPAP settings. I keep my CPAP in a drawer and it would be 100x easier to be able to change my settings on my phone just as I can turn on and off my lights and so forth.
Also, the ability to see my real reading from my SD card just like the doctor needs would be most helpful too.
I also want the ability to change the admin program settings too
Fix these things and u will not only help us but u would have a good app!
Fishing Sadie 3/5
By fishing sadie
I have been using this app since FEB 2019. Today I tried to sign in and i got a message that tells me my email address is incorrect!! My husband even checked it and I WAS putting in the correct info. So, I had to uninstall and reinstall to fix the problem!! Anybody else had to do this?
Amazing Health App for Your RESMED CPAP 5/5
I have loved this app since I downloaded it. However, the most recent update has brought new features I have wanted for some time now. Being able to see 30-60-90-365 days report is wonderful. Being able to share it is even better. The app previously only allowed you to see a portion of data as in your daily scores but after 30 days it goes away. I couldn’t see my data unless I went to the Military Hospital to view the report. Thanks for updating the app and adding thee features. Please continue to improve this app.
Recommendation: Please provide a way to set reminders for when to change machine components. It would be very helpful to receive push notifications for when to change the water reservoir, air filters, tubing, and air cushion based on entered criteria.