Good until last update 3/5
I have used app for last year and a half. Actually pretty helpful. Then after last update you can’t just tap on individual categories to get details. You have to go through history first. Why add extra steps to a simple and useful process? Makes no sense to me. May start looking for a better app now.
Great update 5/5
The new update which shows reports for 30,90 and the whole year is great. Anyone who has a cdl license and uses a cpap knows that the annual dot physical requires the dr. Reviewing the last 90 days of cpap usage. In the past you would have to contact the company you got your cpap equipment from and have them generate a report to send to your dot dr, which was not always done timely. Now I can open the app and go to reports and have them view the results there. Great update!!!
Changes less useful 2/5
You used to be able to see the history for different stats by touching that line on the dashboard. Now you have to navigate to history section. Frankly the dashboard should link to hourly info. It is shameful we pay so much for these machines but are given only the minimum amount of data in the app. But of course we’re not really the customer, the doctor and insurance companies are, even though we pay the outrageous bill.
Also I love how the “most useful” review at the top sounds like it was written by the ResMed PR department.
Individual scores unavailable 2/5
This app functioned well for more than a year but now won’t allow a view of air leak measures beyond “good” which is useless. Hope developers fix this bug.
Messed up support 2/5
By Grandpa McKee
Your app makes it nearly impossible to let you know any issues. No simple place to contact you without playing doctor, or the condescending attitude that your stupid and don’t know what your doing.
Well your web app is frozen, front page only, can’t select any of my tests, only if I select History, then I can look at individual parts of the app. I’m using an iPhone X, and have cleared the app out and reloaded. No change.
Can no longer drill down 2/5
I Used to be able to touch the items in the dashboard and drill down to the details. That was ”VERY useful and efficient. With this update I can no longer do that. Please put it back!!!
Amazing Health App for You RESMED CPAP 5/5
I have loved this app since I downloaded it. However, the most recent update has brought new features I have wanted for some time now. Being able to see 30-60-90-365 days report is wonderful. Being able to share it is even better. The app previously only allowed you to see a portion of data as in your daily scores but after 30 days it goes away. I couldn’t see my data unless I went to the Military Hospital to view the report. Thanks for updating the app and adding thee features. Please continue to improve this app.
update takes away features 1/5
v1.6.0 takes away the ability to view metrics from hour to hour. This was crucial as I evaluate and learn about my sleep patterns and how well the equipment is working. Why did they take away functionality???
THANK you Resmed for the built in report 5/5
As a pilot I need a report every year for the FAA to show them my CPAP compliance. Usually this entailed downloading the data from my machine into sleepyhead and generating the report, a process that took 15 minutes.
I was just about to generate my yearly report and to my wonderful surprise I see the new version of MyAir now gives me the report I need, even showing how many days were used over 6 hours for the last 30/90/365 days (which is exactly what the FAA looks at). Time to pull the new report- 30 seconds.
You have earned a customer for life Resmed, keep it up!
Hides vital data 4/5
Great update. Send reports from app.
However, you still need to plug an SD card into the machine to get all data.
Our CPAP machines have a wealth of life saving data. This app shows very little. Due to ResMed restrictions.
Not enough information to be useful 2/5
The information this app provides is pretty general and thus not helpful. The overall score is misleading as well. The Dreammapper software from Philips is way more helpful. It will tell you how many central and/or obstructive apnea’s you had and give your overall AHI. With this app, you can have an AHI over 10 and still get a great score. Plus the mask test on the AirSense machine will show good but the app will say too many leaks. Anyway the app needs to provide more info to be constructively useful.
Says my SN and DN aren't correct. Waste of time. Glad it was free
Not sure if is working properly 2/5
Is my first day and the app is not reading data
No data today 1/5
That’s all it said when I sleep with the CPAP on every night. The developer needs to work on this problem
Badge always shows new alert 1/5
By Sjl 66
App will not clear alert badge, so I will not use app
Don’t bother downloading this app. 1/5
My experience with this app has been total frustration. Basically it’s used To gather personal information:Name, date of birth, gender, serial number of your CPAP machine. It will not sync with my CPAP device. It will not update from the CPAP device to the app end it contains canned information such as videos demonstrating how to put on your mask etc. you can’t even send an email to the support group because all they offer you are categories and questions that have nothing to do with your issue. It’s a joke. Don’t waste your time downloading it
No Way To Contact or eMail Questions 1/5
By Fnu Lnu, Jr.
Once you download this app there is no way to contact them with any questions you might have. They Flat Out Couldn't Care Less if You Have a Question.
Latest update changed to make it un-reliable 2/5
Agree with other reviews on need for more detailed information. And comments on equipment. My supplier provides most items except the strap around the back of my head. It is now 2 years + old, frayed and is stretched out of shape. Also integration with the Apple Health App. One great addition would be a time-line chart showing when the breathing episodes occur. This could be correlated with other health information such as heart rate, etc. the worse problem since the update is unreliable performance. At the update the number of episodes jumped greatly. The number of mask removals jumped greatly. Most time showing greater than 10 when the mast was never removed. At the same time leaks can be none to very great. In other words an example is 0 leakage, but >10 mask removals even though the mask was never moved. Also after the update the device would blast me with maximum air. Notice also no notifications after the update. Update made the CPAP greatly a greater burden and provides unreliable performance.
I love this app 5/5
This is so much better than my old machine with the SD card. I would have to take it in the office and have it analyzed to get the data this app provides. It’s very good to know, for example, how well my mask fits and the hypoapneas per hour. I like being able to track my progress!
Worthless until the authentication procedure is fixed 1/5
I’ve tried several times to register on this this app, but the system never sends me the authentication email. (Yes, I’ve checked every spam filter and clutter folder on my computer.) Until that glitch is remedied, the app is of little use.
Needs journaling abilities 4/5
As I’m new this this entire cpap concept, I’m learning so much and the app has been helpful. I only have a couple comments.
The video on humidification just says we already set it for you, so that was disappointing, especially given I was struggling with dry mouth or raining tube.
I find I want the most from this app is somewhere to enter notes about my sleep. That would be super helpful but even more amazing if those notes were accessible to my doctor.
By go go
I’ve tried signing up to use this app on several occasions but I get frustrated and give up. It tells me my serial number is not valid or my device number is not valid. I like when simple things like apps work without pulling out my hair. My cpap works great without using the app so guess I’ll lighten my load.
DATA PRISON 3/5
By Mark Crim
This app is somewhat helpful, but they need to remember to whom the data belongs to. Management and access are heavily restricted. I want to be able to link my data to Apple Health like the rest of the world does. Gee-whiz all I need is a way to give you permission, right? Then you’ve CYA, right? My data, my way please.
Red flag 1/5
By red flag 59
I downloaded this and went to register it online. On the first page it asked for your date of birth and after you hit continue it ask for your social security number why is this?
sorta helpful 3/5
has potential...but doesn’t handle irregular sleep schedules well. hoping for an update that also tallies actual sleep hours, not just machine usage for the insurance companies. the ability to adjust machine settings would be a nice feature. as well as filter or equipment washing reminders for nice c-pap users would be helpful.
in summary, this app in its current state is very featureless for its potential.
No support for my question 4/5
My report said I had removed my mask seven times. Since this is inaccurate and didn’t happen I wonder what could have caused that information to appear?
The very basic info is nice to have daily, however, I am extremely disappointed with app support. If you go to ask a question you can only choose from preselected questions. There is nowhere that I can find on the app or the website to ask other questions or make suggestions.
Often, if you have an interrupted night's sleep, you cannot see data from all of the segments... you can only see the most recent one. (This prompted my review. Saying I had three hours of sleep when I had 6 is not helpful at all!) Occasionally it considers the parts as a whole. I have not been able to determine the criteria for this.
There is no way to “pause” your night.
There is nowhere to add notes (“I was sick and congested,” “Little Johnny woke up with a tummy ache,” “went to a party and had 5 beers,”).
I downloaded the app to have the data at my fingertips, and in the most basic way, it gives that, but it’s not really useful to me, the consumer, for helping manage my OSA because there isn’t enough data and there is no way to add to it. I’ve had to start my own spreadsheet to incorporate the rest of the story.
You cannot download reports for a big picture view... why the heck not? My mileage tracker allows me to get all kinds of reports whenever I like... they didn’t get over $1k for equipment from me, yet they can manage to actually be useful.
Developer, it wouldn’t take much to make this more useful and user friendly. The whole point, I thought, was to make managing my OSA easier and better. This just doesn’t hit the mark.
By JEJC 68
It would be a good idea if this company offered an app for the Apple Watch.
A few improvements would be helpful 3/5
I really like the app and having a frame of reference for my sleep. Three things that would be helpful:
1. Allow me to make notes that are at minimum stored locally on my phone. There has been a couple times I’ve put the mask on, but forgot to hit the start button :/ I would have liked to have known that when I review my health data.
2. Along those same lines, it would be nice to have a marker of how I felt I slept compared to the app saying how it recorded my data. This might help patient perception of effectiveness and drive behavior.
3. I tried sending these suggestions to Resmed through the phones help app - but it was like getting stuck in a black hole of FAQ prompts about is this your question? Here’s the answer... not we don’t want to hear from you. I get it, you wanted me to read before I reach out - but it was impossible to figure out how to get to the questions dialogue box.
So limited. 2/5
The resmed aircurve 10 has so much information this app could share with users but doesn’t. For users who want more details, the app could easily allow that. Please give us more options to see what is going on.
No HealthKit integration. Limited Data in the App. 1/5
What a terrible app for tracking sleep. Does not integrate with HealthKit, the data Resmed chooses to show you in the app is next to none.
Really boggles the mind how a health equipment company could consider this app adequate for people who rely on this data.
Had to download Sleepyhead open source software to view any real data, but still can not get data to HealthKit.
Don’t take a nap 3/5
I really love this app with my APAP but don’t take a nap because it will not track your sleep for that evening. Please update app and I’ll change my review stars!!!!
Helpful Daily Progress Reports 5/5
By captain jen
This app measures the four important aspects for CPAP success. Hours of use (hopefully thats sleep),
if there were any leaks in the mask while you were sleeping (and didn’t notice),
how many apnea events per hour (compare it to your initial sleep test that diagnosed apnea) and
how many times the mask came off (which for me is how many times I went to the bathroom🤨). Without this app I wouldn’t know how I’m doing or if I’m doing it right.
I still fuss with the CPAP and some nights just don’t want to wear it. Ive been using the cpap three weeks and my insurance carrier requires that I use it 75% of the time during the first three months - they’re going to charge me $1000. or I return the machine since Im not using it properly. Luckily, their nightly requirement is 4 hours. This app considers a successful night to be 7 hours.
Since I am somewhat competitive, the score on the app makes me try harder to wear the CPAP properly and sleep a better night. So far my highest score is 99.
After two weeks with the CPAP I started thinking I probably didn’t need it. The app showed I had an average of two apnea events per hour. Five apnea events per hour is normal for the general population. So I emailed my doctor to ask what the results were of the test that determined I had sleep apnea. She said it was 31 events per hour. So the CPAP is definitely working to make my events reduced to being a normal level. Oh well.
That caused me to become a bit more serious about making this work.
The app is free! Give it a try.
Not Taking Advantage of Apple Health 2/5
I'm on my third machine and this app is targeted at the new user. The machine has the most accurate measurement of actual sleep hours but doesn't interact with the Apple Health app which for me would be a very useful feature.
I just don't have any use for this app. It's basically a stand alone function and not part of an integrated health system of apps
Will not run on my iPad 1/5
The app loads and opens on my iPad, but will not work on the iPad. The keyboard is locked and you are unable top type. The app works great on the iPhone.
Good app, but needs Apple Health and Apple Watch integration. 4/5
This is great for keeping track and looking up progress using a cpap but it really needs Apple Health and watch integration to stay modern. Otherwise would def get 5 stars!
Barely Useful 1/5
The app only gives limited information. Number of events per hour? OK, but how many were full and how many were partial? What was the distribution of them over the course of the night? Also the app periodically logs you out and forces you to log back in. Waste of time having to do that.
Placebo app 1/5
It just always tells me how great I’m doing. It’s offers nothing more than a placebo.
Not worth the time 1/5
I’m going to try sleepy head software, MyAir gives me data only after 2 weeks, too late to know if I’m doing something WRONG. The problem might be my provider, I’m not certain? My provider says they can read my data but it is no help to me if I can’t see or interpret it.
Could do so much more 1/5
Update- down to one star. The product is amazing, but the app is worthless. I took a nap yesterday and a full night's sleep. The day after I have a score of 33 and a note of encouragement. Since starting, I am 100% compliant yet I still get gold stars for 21/30 days. Additionally, the hours slept graph doesn't even have a line at 7-8 hours to show the benefits of using the product. It's really a shame that you care so little about helping people through the app when the product is so great.
The app works great, but there should be more information made available such as average daily hours of sleep, and an option to recognize naps. You guys should buy Sleep Bot and merge your technology.
Pretty pitiful that it doesn’t work on the iPad 1/5
Sad that they couldn’t be bothered to make it iPad compatible. How much harder is that?
Useful, but annoying 3/5
I find the info, limited as it is, useful up to a point. But I tend to sleep at odd hours, so the app’s concept of a “night” doesn’t mesh well with my schedule. Also, I think the scoring is skewed due to the way it factors in leaks and mask removals. If I take off my mask, it’s often b/c I need to scratch my nose or clear moisture from the cushions. I’m still getting plenty of sleep and almost no apnea events, so why – except to be informative – do leakage and mask removals matter that much?
I can live with the reporting delay (for now) and prefer server-based storage over relying on my phone. But what I can’t abide are the cutesy “coaching” messages that assume you are new to CPAP. I’ve been using CPAP for nearly 25 years and find the tone of the messages annoying, almost insulting. (Resmed is not alone in this: nearly all written material from any source assumes you are new to CPAP.)
At a minimum, there should be a new/experienced switch that tailors the messages. Better still, a means of setting (& updating) years of therapy and changing the messages accordingly.
As others have mentioned, more data would be helpful, and being able to display (if not change) parameters like sleep schedule would be useful as well.
Not a fan 2/5
By #1 T-Bone
Doesn’t give enough information. Have to continually sign in instead of remaining open. Really serves no purpose other than track the amount of hours you sleep
My True Companion! 5/5
By Techie T
I have used this app with great success; tracking my progress and sharing results with my sleep doctor.
Thank You soooooo much !
Great App! 5/5
I really like using this app, have never had any problems with it! Very easy to use & it provides a breakdown of your overall usage for each night.
Suggestion to the App Developer - Some people have to get up more than twice a night to use the bathroom, so after the second time you remove your mask, you start losing points! I’ve had several “99’s” because of this. Yes, it’s a minor issue but when you work so hard to wear the mask for a certain amount of hours, it’s just frustrating to lose that one or two points... lol!
Needs to Integrate with Apple Health 3/5
Useful app to view sleep activity over several days, but it needs to integrate with Apple Health to be a relevant app. Therefore, 3 stars at best. Come on ResMed! You claim to be the leader in your industry. Support your customers!
My Air is nothing more than a tracking app. 3/5
The rating criteria of this app seem arbitrary at best. Medical personnel rate 5 hours of usage a night as being in compliance, but not this app. Nocturnal bathroom visits are penalized. Thus , I am not tied down to what my daily score is.
Should really like it to sync with Health App 2/5
The app is ok who’s there was a way to sync with Apple Health App so I can be able to see my sleep analysis
Good App, But Should Integrate with Apple Health 4/5
I like this app a lot, and the developers have done a good job keeping it up to date with, for example, Face ID. But it would be really great if it allowed Apple Health to read data — most specifically, length of sleep each night. That’s a helpful metric to track. Please consider for future updates. Thank you.