Rarely functions properly 2/5
By Southpaw Mik
This is one of the most glitchy apps I’ve ever used. AT&T you need to get it together I am getting really tired of not being able to use my app👎👎
Att app 1/5
App is getting worse it asks me for a code every time I login and then it doesn’t work past that point
By unhappy customer 2749483623
I would not recommend AT&T to anyone!! We were told that we would receive $700 to switch to AT&T and our phones from Verizon would be paid off. When I checked the status of our $700 Switch Offer, it said invalid. Our numbers could not be found. This happened when we switch to DIRECTV. We were promised a $200 Walmart gift card, but never received it. Calling AT&T is a waste of time, no one knows what is going on. I will be filing a complaint with the Better Business Bureau. Empty promises, poor cell service, and deceitful customer service!!
ATT ARE THE WORST FOR SERVICE!! Maybe they need new robots. 1/5
EVIL EMPIRE “no accountability” 1/5
By M M A S ~ iPAD
This company has no desire to do good business in an honorable manor. They straight up LIE no if ands or buts about it. I personally feel bad for the many many lil old ladies, or good hardworking individuals being taken advantage of that are none the wiser, or feel powerless against this EVIL MONOPOLY #southernbell #bellsouth #at&t “For Shame”
Poor service 3/5
Every time I am in a major city, service is very slow, and buffering constantly. We are disappointed with this connection; however, Verizon customers are consistent with their services.
By Tayler Anne Stahlkuppe
I have never in my life wrote a review on an app before but this is absolutely terrible. I have gotten the app to work properly one time! I was told to sign up for paperless billing to save money and now that I have I can’t even see my freaking bill! This is the worst app I have ever had to deal with
Lo peor que me a pasado 1/5
By Estoy encojonao!
La compañía con el servicio al cliente más malo que existe. Con cargos Escondido te ofrecen una cosa y te engañan al final
What Happened? 1/5
By Mad in the ATL
App used to work just fine but now when I login, it says my account has been cancelled. Called customer service and they said account was working just fine, but advised I delete and reload app (which I already had done). At this point, I can only access my account from my computer...
I’m so tired of being promised something and it not being true. I was told that since I was a loyal customer that adding another Genie would be free and so would be the installation, but sure enough, 149.00 bill. I’m so over with this lying company!
Horrible app like their horrible service 1/5
App is a joke gone bad it literally does nothing. If you want an app that barley even starts up go right ahead. Enjoy
Automated plan change 1/5
AT&T decided to automatically change my plan from 15 gb to 30 gb and increase my monthly charge from $250 to $376. This is outrageous. I don’t need 30 gb (I average less than 10 gb). I have spent well over an hour trying to change back to my 15 gb plan and have been told twice now that I will be changed back to my 15 gb plan with the $250.96 monthly charge. I’ll believe it when I see it.
Good service but very pricey 3/5
The service is good but the price is too high for comparable data and minutes. I’ve been a client for 10 years. I chose AT&T for their coverage but now that all the competitors about the same and are offering more for less cost, AT&T needs to lower their rates.
What App? 1/5
By No More AT&T
Doesn't work at all, clearly never Beta Tested, waste of time!
Knowledgeable staff 5/5
Our experience was fantastic!
Service gouging 3/5
At&T removing too many channels and getting more expensive. Its a SHAME currently scouting for better provider.
It’s difficult to reconnect individual items. It takes a day after taking off. So example no internet after a certain time at night but when click off, they take hours to reconnect and work properly again. The app is only needed for that.
Poorly merged 1/5
I hate that the Direct TV Bill is just so complicated to get to ever since AT&T merged them both together.
Crazy security settings 1/5
Att made it ridiculously difficult to access the account. Waste of time!
Unknown error 1/5
Paid bill and service is still interrupted
App does not work 1/5
By bbf kla
I’m getting caught in a continuous loop... I login it’s asks to send a verification code to my phone, I enter the code and get an error message saying hmm... looks like something went wrong. Please fix this has been going on for weeks
Barely load account info 1/5
Everywhere it’s promoted use the app , use the app but the app never loads my account info .only loads when it wants to on random days! Can’t push to use an app that works when it wants to.
Pass and I’d 2/5
To many problems any time you have to sing infix that pleasse
Feel lucky if app works 1/5
Every time I use the myatt app it doesn’t recognize my password. I’ll change it and half the time it just spins and won’t load.
Velverton Land 3/5
My overall bill is lower than Sprint and Verizon but customer service is not a priority and I am clearly just a source of revenue.
Message code 2/5
I was very happy with the app until they add the message code . Now I can’t even login unless I use my laptop .
Worst service ever 1/5
Nobody knows what’s going on. My instillation schedule has been changed numerous times without any notification until I call. Takes over 10 minutes to get on the phone with anyone and once you do talk to someone, they barely speak English and they do not what is going on with your service at all. This is the worst customer service I have ever experienced. Also, I was told my bill would be reduced for the days I have no received any service and it is exactly the same. No compensations whatsoever.
After one hour and 30 minutes could not have my problem solved. The problem with just paying my bill
Good app 5/5
Keeps getting better
Worst cell phone company I have used 1/5
Their billing is completely convoluted, unreliable and confusing! Every month there is an issue with my bogo credits. Steer clear of this company
You customer service is poor.
More about sales than service 1/5
I have no problem finding offers but can’t navigate to a place that allows me to manage what I’m already paying for! The chat feature put me on hold!
Customer service 1/5
Very freaking very online customer service
Unresponsive App 1/5
I’m not able to click on anything. The app is in serious need of an update
Too bad 😒 2/5
I hate that the upgrade doesn’t give you a cheap phone to us valued costumers
For the past week it has been offline or whatever..
Still crashing 1/5
Bug was NOT fixed. Verizon prepaid has a better deal anyway. Free Netflix included.
You guys promise a bunch of lies then offer no help I am now planning to switch carriers
The app is so slow. It takes forever to update your account overview. I almost paid a bill twice in a month because my account overviewed wasn’t updated and I had assumed I owed money. I don’t trust this app and have prefer to sign in on a desktop. Which is inconvenient.
Pages won’t load, links take you to pages that don’t make sense when they do load, and there is too little information available.
This app is worse than useless. I can’t access any of the information and it keeps asking for a review, so here it is!!!
Get the previous app back online!!! This one is just taking up space.
System error 1/5
Can’t access my account because of ax”system error”. This has been going on for almost a month. Would be nice if this issue was ever resolved.
I appreciate having a way to pay for my service but also manage it right at my finger tips
Account Login Needs Work 2/5
By Together we are awesome
User account authentication is horrible. Many times the system doesn’t recognize my merged ATT account with my Direct TV account. I often either have to change my password or keep trying to login with a combination of my old account and new account. It’s frustrating.
Useless unreliable 1/5
When you need the app it can’t connect. Utter unreliable garbage from AT&T... I switched to Google Fi.
App broken 1/5
Where’s my detailed bill (pdf)? Now it’s just 1/100th of the info