Can’t understand how a major company like this cannot create a user friendly website that actually works! They’ve had terrible sites in the past and this migration to this new site is simply a disaster. SMH
Wish it was more user friendly 3/5
I keep getting directed to promotional material at log in.
The transition from log in to account details is choppy and inconsistent.
App is decent 1/5
By Damage LLC
App is solid. It’s AT&T with whom I’m dissatisfied. Was an intermittent Customer for about 10 yrs then switched to a local provider that was less than half of what We were paying with AT&T. Gave them a chance to match and they said, “No, but we can bundle your TV service with your cell service! Or sell you worthless insurance even though your phone is new and is covered by mfg warranty! We can sell you a ridiculous AT&T card with a $1000 value! We can do so many things for you except cut your payment in half like Spectrum can. How else will we pay millions to Jerry Jones to retain the naming rights to Dallas Cowboy Stadium? Surely Mr. Olsen you can understand?!” To which I retorted, “I am a Green Bay Packer fan and you can kindly go f yourself.” Go Spectrum. The coverage kickass and we’re paying less than half- even after a company discount.
Direct TV 1/5
I get charged every fall for NBA League that I do not need or watch or want.
My bills are in direct pay. I am so lucky I noticed this charge otherwise I would be out 40.00. Same goes with other packages. This should be against the law charging people without asking if the are interested.
Bad business. I need to get ATT out of my life.
Trying to login to my AT&T account but keeps telling me I’m logging into my Directv acct, which I closed a few years ago. Ugh!
Great service 5/5
I’ve been with At&T for a minute, fast quick service
Never works 1/5
By nick holl
I use this app to pay my cell bill every month. Idk what happened in the latest update but the account page won’t even load. Had to sign into the website which loaded very fast, paid the bill and I was still waiting for the app to load.
Poor internet service, for over a year and half 1/5
I’ve been experienced
Poor management of bill charges 1/5
Poor management of bill charges which, by the way, are always in your favor. You have one line being charged a new phone rate for a phone that he does not possess. You’re still charging us for phones we do not have. I really thought att ( a tech co.) would be more technologically advanced with it’s billing system. I think you would do a better job using paper and pencil. I am thoroughly disgusted. All of this confusion is mentally draining and takes up too much of my time of which I’m not compensated for. Please get your act together. I could never recommend this service to anyone.
Dark mode on iOS 13 ? 3/5
By Tommy tttt
When is the time to release a dark mode for your att app ?
App is horrible 1/5
I used to be able to view my bill Thur the app. I login in and get white/blank screen. Can’t view or pay bill online. ATT is to big of company for this. Geez get it together ATT. At this point I only have cell service. I was thinking about getting tv and internet. Not now!
$4/minute to make a phone call to Japan 1/5
Unbelievable! Had to call my mother in Chiba, Japan to make sure she was OK. AT&T charges $4/ minute!
Internet there was down and since I am in the process of moving, I had no choice but to call from my cell phone. My landline I ordered will have unlimited international call once it is installed on September 27, but $4/minute has been charged to me by AT&T.
I will consider canceling this account as soon as my contract is over. Having lived overseas for the last 5 years, I know international calls can be cheaper on cell.
This is very upsetting! I will go to the AT&T store where I signed up to complain. My internet, landline and Direct TV hasn’t even been installed and this happens.
Account overview page blank 1/5
Seriously?? a mobile phone company who can't get an app right!!
Latest update... Widget STILL BROKE and NO DARK MODE 1/5
Lame... Widget doesn’t update looks weird in Dark Mode and of course the app itself has no dark mode either. 🤨
Also, spotty and unreliable cellular performance.
V slow app and never shows latest info 1/5
The session refresh is v slow and
Bad signals 1/5
Terrible coverage, dead spots everywhere, high prices and lousy customer service. And on top of that, an app and a web site that constantly redirects you to multiple pages and logins and never seems to work correctly. So long AT&T!
Poor service 1/5
Transferred multiple time, cut off multiple times and false info. Caveat emptor
App and website down 1/5
This app and the supporting website are worthless. Can’t get to current or past statements!
Great app 5/5
This app is great showing summary of my bill and data.
This service is horrible worst ever worst customer service
I am changing carriers 1/5
I switched to at&t and its been terrible service increased charges and someone messing with my account Im done ! Im upset and the digital dept is doing nothing this service has gone downhill Im not satisfied im stressed
Before, everything I needed to see was on the main page. Data usage, billing, etc. now I can’t even figure out how to view data usage. Useless app.
The app is faulty 1/5
By fading as a customer
Ever since the update the app will not display anything in my screen when I tried to load the app. I have uninstalled and reinstalled several times and the same result every time
This is a tottal waste of time! Keep logging me off and asking for my password when before I was able just to open the app and see my acc! It does not work ! I also try to upgrade my phone and it was almost impossible logging me off over and over again! Finaly after so many atempts I finaly did! It should not be this way! Please fix this! So I dont have to call customer service or go to a store to resolve a problem
By Bed bug 1
Nothing but problems with this website. Since ATT took over and this new website started I can’t even log in to pay my bill. Definitely thinking of going to Dish Network. Can’t pay my bill and then they will charge me late fees.
No more direct tv 1/5
Trying to add an old but new SD receiver on my boat was a nightmare. Let alone the quality of there customer care reps in trying to get an explanation on my bill. No wonder they lose the most customers
App might need updating 2/5
I have a prepaid account and I was using the app to log into. The login on the app does not recognize the username and password and only through website.
Charge me double I swear 2/5
They have great service but they are continually ripping me off and I am stupid enough to keep paying it not after the bill I got today.......
App Problem after install 1/5
Too much security!
Customer for years 5/5
I’ve been with ATT when it was Houston Cellular, they have never let me down. Pics of Happy moments and pics of loved ones, that transitioned to their heavenly home, ATT has been there every step of the way!!!!
Useless cannot limit data limits for each phone 1/5
By Mr. Blacker
Cannot limit data for each phone line
Have to reset my password EVERY time I use the app 1/5
I haven’t had any problems with cell service or billing but the app is complete garbage. Every time I try to login, it tells me that my password is incorrect even though NOTHING has changed. Every single time I go through the “forgot my password” process, it happens again the next time I try to login. Have never experienced this with any other app I’ve used. Fix. It.
Bad app and website. 1/5
By 2010 13” Macbook Pro
I can’t use website or the app to make a payment, doesn’t work. Bad website, bad system.
Very Bad 1/5
I think I am going to find another device rather than put up with this!
The Worst 1/5
For this to be a mobile phone company’s app is sad! This is the worst. This app crashes all the time, is suuuuuuuper slow. Bounces from page to page seemingly randomly. You have to navigate 10 pages before getting the information you are looking for. The list of devices at the bottom is useless as it always reverts to the main phone regardless of the device you are attempting to view. When the service you offer is cell phones, you should have an app that is easily navigated while using your cell phone. Speaking of service, for as much as I pay, I should NEVER be in a dead zone! Needless to say we are exploring other cell service options...highly disappointing ATT!
Easier to wait an hour on the phone than to use the app 2/5
It never works when launched, it takes several tries for my personal information to load.
Y’all bout dumb as hell trying to send login code to wrong number
The app is useless and I’m on the verge of switching to Verizon!!
By HG Fire
All it takes is one person to take time and explain how a program works!!!!
Thank you 😊
By nomad wink
Our cell signal service is weak
Our Direct tv is also extremely expensive
High price for no service 1/5
By Troy TNHA
Our dsl has been out more than working for several years. We have spent more hours on the phone than we have our kids sports. Excuses after excuses when you get a real person to answer and don’t let start on trouble shooting online (from my hotspot) or app never a resolution just more poor/no service. Wifi is not much better no free upgrades, poor service and uneducated technical associates. I’ve already cut cable maybe it’s time to cut att all together.
Not User Friendly to Start 2/5
Once set up, app is good. It’s the set up and linking of accounts that bring this rating down. Prepare to spend several hours getting set up. HelpDesk/customer service is useless on linking accounts as they can’t help in the linking (don’t have access to info needed on linking). Until customer service has access across the AT&T universe, linking of accounts will be a challenge to even the most accomplished user.
Account overview is blank page 3/5
I use the myAT&T app all the time and loved it. But since the latest IOS update to 12.4.1, I get a blank "account overview" page when I log in on my iPad. I can only see icons for "shop" "support" and "more" at bottom of page. Those links work and bring up correct pages. I can see the 'overview' page when I log in on my mini iPad running IOS 12.0 and I can access overview page from myAT&T.com. But not from my iPad. Uninstalling and reinstalling app didn’t help. I talked with tech from ATT they knew less than I did!
Great service very helpful and patient
By bella ethio
Worst customer service
this NEVER works correctly. Took 3 days to get it to work last month and now fix is gone again. I HATE this app and telephone support is nonexistent