Do not buy 1/5
By require nickname to post
Worst service and worst app you can possibly get!
There is zero service, you will get $9 for your $300 trade in. Stay away!
Horrible Customer Service/not helpful 1/5
By unhappy nez
I wanted to complete a simple login and password change no one is competent!!
Should be better 3/5
Very slow always have to go to the website
I pay the max for this internet and it is crap right now.go somewhere else 1/5
This is crap…
chat service 2/5
By Ms Deal Seeker
Two days ago I started a chat to upgrade two mobile devices and the rep spent over an hour with me just to disconnect and promise to follow up the next day.
Still awaiting that follow up.
Works Great When it Wants To 2/5
The app works great about 50% of the time. Crashes, incorrect information, hard to navigate interface. Currently the issue is it says I have no bill to pay and that I'm "all set"!
Its a good thing I get text messages and emails about my phone bill since its due next week and my app says I've already paid. Misleading and could be dangerous for someone that only uses the app with no other forms of communication from AT&T
My AT&T app will not work 1/5
By Bay bay1122347
Horrible app. Says volumes about a company when their own app won’t work on their own network.Totally useless. App doesn’t work
Slow website 1/5
Tired of waiting to see my bills. Your website is horrible.
What a terrible user experience 1/5
By Mike freeman
Just the absolute worst user experience. You can’t get to the same info from 20 different places but you can never find what you need. Just between systems and platforms. I couldn’t hate this app more. For what we pay to use AT&T it should be better
Worst Company ever!!!!!!! 1/5
Services work sometimes, and worst customer support service ever! They try to nickel and dime you with additional hidden fees and increase your bill with no warning or reason to do so. If I could give a lower rating, I would. I would live in a cave without telephone or internet services before ever thinking about doing business again with AT&T!
By Walleye Joe
Awful app. I’m trying to upgrade my internet. I’ve added the new plan to my cart. When I click on my cart that shows a number 1 (indicating that I have something in my cart), I get a page telling me that I have nothing in my cart.
Not updating 1/5
By Luv 2 Cook
I never had a problem before looking at the app to see how much my bill is. Now it’s not updating and showing when the payments post and how much it is after payment post
Worst I’ve Used 1/5
By 74 Bronco
I thought Cox was bad but the ATT website is the worst in getting anything done hands down.
Worst app EVER 1/5
it’s incredible how bad this app is and that it never gets any better. Blogging on is almost always a problem even with Face ID. I data usage is almost never available maybe 10% of the time. And the app is generally hard to navigate. On top of that, the app is always asking for feedback and despite having provided feedback more than once nothing ever improves. It is so far worse than any other app I’ve ever used it’s just amazing.
Billing information 1/5
By bit life famous
You should be able to click the account link and access your bill. This app shows the account link and the prompt is to link all your accounts together. I want to access my bill, nothing more! Nothing less!
Att never internet never works. The app is junk. I’m so over att.
By Mark J8D
Easy. Clear. Quick. What else could you ask fir? MyAT&T app is appreciated by me!
Thank you to Katherine 954 629 8261 5/5
By Claudine from Hollywood
I have been trying to get aTT to send me a paper bill in California where I am now. No calls I made worked. I could not pay the bill as I don’t do online.
I finally called Katrina the home expert who came to our home in florida to set things up.
She helped me right away with getting the amount of my bill and set me up to pay via phone. She was extremely helpful, especially that she was off work but she still solve the problem that other representatives failed to help me with.
Your app takes forever to load
Terrible App & Service 1/5
I will say the internet speed is nice but that is the ONLY thing good about AT&T internet.
They shut your service off literally a day after your bill is due. And I don’t mean after your bill is past due, I’m getting my service suspended recently the day after it is due. They charge $10 fees the day after your bill is due. They charge $35 to “restart” your service after they suspend it. So my $50 internet service costs me $100 every month because I don’t have the money to pay it the second the bill is due. It makes me despise this company. I cannot wait two more months until my contract is up!
Are they ever going to fix the app? It never works!!!!!!!! It constantly disconnects and I have to login 3 to 4 times and autopay was set automatically don’t know why it did that
All I want is to speak to someone on the phone
Never works and extremely hard to navigate 1/5
By Phone number
At&T has the worst customer service of any company out there!
Worst company in the world 1/5
AT&T its leaders and associates will lie to you. They rip people off their service is horrible and the only thing that’s worse than their service is their customer service
Att app is a mess 1/5
Can’t find a customer service number anywhere
Poor App 1/5
iPhone site not working to pay bill
App doesn’t work. 1/5
Literally every single time I try to log on, it says something went wrong (error code 500).
To confusing I don’t like it at all
There is no option to talk to customer care all is automated and that doesn’t work worst service 1/5
The internet keeps going out now and then and when we try to connect to customer for appointments the app gives online options and there is no direct option to call to the agent directly
“Error” all the time 1/5
Every time I open the app to check the data usage on all devices I get “sorry something went wrong, try again later.” How are you supposed to monitor your account for overages if your not sharing the information? On a phone you can text and get a reply but on our hotspot we’re not able to do this.
By BofA Customer 76
The app is too complex and clunky, almost useless
App crashes with 600 internal error code 1/5
Every time I try and is the app it crashes with an 600 internal error code. Have the features in the app are nothing more then links to AT&T’s website. Save your time and just use the website.
Don’t add things to my a count and make it impossible to change 1/5
Terrible takes forever to load trying to cancel a protection plan adder which I did not sign up for. Does not work
Can’t talk with a real person can’t find chat 1/5
How can I talk with a real person or chat to ask a simple wuestion
What’s the point 1/5
Seem like this app is just to pay bills non of the other app functions work
IPhone autopsy 3/5
My checking account was compromised and I have been working with USBank fraud department. A new card was issued and by time I got my new number my phone bill was processed. I have spent hours on trying to negotiate through AT&T’s website to get this accomplished. It should not be this difficult to perform a simple task as this. All I want to do is pay my bill and make certain the info on my account is correct on autopay.
Never works 1/5
I can never get into my account. Every time I try it says it’s experiencing technical difficulty, try again later.
Dissatisfied customer 1/5
By brookie the cookie monsta
Bill too high, being charged for a service I did not authorize
Att worst service 1/5
By ATT needs work
It keeps giving errors and saying it is on their end.
Previous usage graph was much more useful 3/5
By Aaron Margosis
The data usage graph in the previous version of this app was much more useful. It showed total amount of shared data that was used up front, and the projected amount of data that would be used by the end of the billing period. Please bring that back or something like it.
Att support 2/5
I hate your customer service. Takes forever to connect. I hate talking to robots
Not good 1/5
To be a supposed leader of communications you have absolutely the worst web site imaginable. Every time I try to log on I get a message “looks like you’ve tried too many times unsuccessfully” even on the first attempt to sign in. There is no excuse for this. I know I can pay my bill without logging in but there are other things I need to see that aren’t accessible without logging in. Also I get double emails telling me my log in was unsuccessful. It’s impossible to contact a representative by phone, and you’re the phone company. The irony is staggering.
Constant outages 1/5
We have outages regularly here for phone and internet. It’s really hard to run a business without phone and internet. Everytime I try to report an outage on the app it always says it can’t scan for issues. Really tired of the issues with att . Unfortunately we don’t have a choice here. Get it together ATT!!!!!
My initial 1/5
My begging is not starting out right
Never works 1/5
This app is more of a marketing tool than for managing your existing account. It is always changing requiring learning new ways to the page you need. At least half the time, problems signing on.
Who wrote this a five-year-old? 1/5
By Dr Morbius56
They notify me my payments or do I download the app to make my payment where is the link so I can just make my payment?
Slow. Not user friendly. Hard to navigate and find what you’re looking for.
Asked for review multiple times 1/5
The app asked me to review it twice within five minutes of initially opening it. Give me some time to try it first?