Feed back 5/5
All Agents are good and try their best to help. But Company’s policy is
not convenient for customers because they have deferent promotion which expired in deferent times. If you look at my bill hardly you see same price in two or tree mounts. I hate that.give me fix price.If I agree stay if not I live by the
Way I am your long time customer.
Maryam Keyhan 951 (315 3470)
Hilariously terrible 1/5
The app offers little to no functionality. The ATT Thanks app can’t even let customers log in! AT&T is dedicated to offering no value to their consumers. I’m happy to be switching to a different carrier 👏🏼
Total Crap 1/5
Gone are the days when you can go into a retail store and ask for help analyzing and finding ways to make your ATT service more beneficial. Now everything is set to confuse you through the app, spend hours on hold to talk about your bill, and hang up feeling defeated by corporate hustlers. HATE AT&T
Just like everything at/t does. Screwed up 🤷♂️
Att app 1/5
Not working it’s showing me my bill from October and it’s January can’t get it to do anything
Billing updates 2/5
I been trying to get my discount added to my account for over 4 months. The rep keeps claiming I received the correct percent discount, however it does not show in my account. The original discount percent still shows up whenever I open the app.
Does not load 1/5
Hardly ever loads properly. You’d think they’d had it fixed by now.
Att services 1/5
Is A screwed up company. They are misleading to the customers. When a customer tries to lower there bill one way something goes up another way without warning
This stinks 1/5
The reward you get for being an ATT customer forever is they can’t link your accounts and it’s taking me 30 minutes to find my phone bill, but I can pay my direct tv bill every day now!
Very difficult to navigate to anything of relevance 2/5
By Mr. BoggieMan
I find most times trying to click on links just takes you to endless gibberish that has nothing to do with issues at hand. And then if you do find something of relevance it’s endless sales pitch communication that answer is no questions. They’ve outsourced their customer service to a foreign land for the most part and many times you can’t understand when the customer service rep is talking to you. I’ve had four separate issues where I call in and they are supposed to call me back after the problem is resolved, they never called back and the problems were never resolved by customer service.
The app doesn’t work. 1/5
I’d love to pay my bill right now but the stupid app never loads my profile. And it’s ridiculous how long it takes to make a payment by calling. If you want your bills paid please fix your app
Patient and Loyal 4/5
By Patient and Loyal
I tend to agree with Garbage, however ATT app does work and it’s just a matter of knowing how to view your information. The app is delayed maybe 1 to 2 billing cycles it seems. (Eye roll)
I have been with AT&T for years and never one time have I failed to work out differences with them. There are many facets to AT&T and the transition with the different modes of use are not easily accessible by phone unless you know what your account numbers are and state your issue clearly to you speak to the correct representative and get resolve. ATT has as good or better reception of any carrier. I live in the hills of Tennessee and appreciate reception from the many cell towers that have been installed.
May I take this time to encourage the programmers of the app to continue due diligence.
Thank you for listening.
Stay away from ATT 4/5
By Find a better company
ATT interface is buggy, way unorganized, and doesnt connect to the internet reliably.
Not happy 2/5
By you trashy
It would not let me review my phone bill and I had reset my password and bill. Somehow my phone bill is no longer here but my husbands internet account is!!!! Errr I want My account for my family phones usage and payments. Noooo ATT added My Husband into MY phone where’s my info? I gave No One approval at ATT to corrupt my app
Replacement Phone 1/5
By Midst to
My child received a replacement phone and I’ve tried several times calling customer service to resolve to data issue and was told my issue would be resolved when a rep contacts me. Until this day a rep has not contacted me and I have to continue reactivating my daughters phone at least 5 times a day. Up until now I was satisfied with the service.
International call 1/5
I have call before I travell today I am in Dubai
And traveling India. My phone has no network
Ones I returned my trip I would change carriers
You need to update my account it is shot November of last year and I can’t even see my account or upgrade. Please fix my account
Terrible app 1/5
If it doesn’t ask me “Lets check that its really you” three different times every time i log in, and if all the data is correct and up to date, and if the app actually loads correctly, id give it 2 stars.
Great way to keep track of data usage and billing. 5/5
I don’t see when my bill is do . I been paying by the 22 of the month. Today before I walk into the store to pay my bill it was $273.06 when I got to the Khios my bill went up $27.00 to 300.06 walking 20 step and I am late what the hell.
Is a mess 1/5
Is a mess. Once you go forward can’t get back, and you to wait until the system does whatever is supposed to in order for you to continue. As I say: Is a total mess.
I love it
So far seems helpful! 5/5
By G Meixster
Seems to help view account details much easier
Bad service 1/5
By Zae 332033
First of all I called with an issue and customer service didn’t want to help they drop our call and didn’t even call me back . Second I purchased a new phone sent it back to att&t and now they are charging me for a phone I sent back
Password Reset 1/5
Never remembers your password. Have to reset every time.
App runs slow and won’t load things so I have to start over. Also a quick section for troubleshooting would be better. Instead I have to go through 3 different menus to get there.
Great Service 4/5
By Jeff SRQman69
I’ve had AT&T for over 15 years and no major problems in service or plan types. I’ll be a long time customer until a better plan/program comes along and hopefully that will still be with AT&T.
Great app 5/5
Easy to use
Quality design and intuitive 5/5
The app is intuitive and simple to use. Almost makes up for the fact that the cell network is so spotty. Good phone, great app, need more cell towers.
By gg & jr
He was really nice. He gave us great service on the installation of our Uverse @ 2 Weinel Ct. Caseyville, Illinois 62232
Gina & John Gibbons
Great App 5/5
This App is the most easy to navigate. I can do everything on the app that I can do with a customer service rep (sometimes I prefer the great customer service) and by computer.
Art app 2/5
By Classical Sailor
The app won't allow access to options. Seems to freeze when trying to open categories.
Hard to navigate between cell phone and direct tv
Best app and service 5/5
By nikkas be like
Y’all have the best services ever and y’all or very nice I couldn’t not ask for more thank at&t
AT&T is a bunch of scam artists. 1/5
Title says it all.
I had a rep named Santiago who was very helpful and patient. He handled my issue quickly and efficiently. Thanks Santiago!
Force me to remember password 1/5
Like why am I being asked for a password when I have been logging in to this app for years. So stupid!!!!!
This app is CRAP. 1/5
Non-functional, not intuitive, limited functionality and the stupid app is CONSTANTLY loading.... (hold on, we’re almost there)! It’s super-lame that a major telecom company’s app is such a joke. Did I mention I hate this app??
It would be nice that att would not be to freakin expensive but I quest u hv to pay for that fat ceo bonus somehow.
Such Crap 2/5
By Nadine T-G
Keep send me message to pay wasn't true not right time. Should be run out of unlimited. Urghhhhhh! I just did pay done then in about 3 week later owe BS it wasn't one month yet! Lousy Math A T&T calculate so wrong. Screw up! A T&T need fix tech or customer service fix it right for recently timeliness pay bill on unlimited monthly.
I have never successfully logged on to this app 1/5
It is impossible. I always get an error that I cannot be logged on or I need to wait 60 minutes.
It’s alway slow and sometimes it freezes to the point that I have to reset the receiver, I only uses one TV and two phones which means I’m not over loading it
On Autopay first time out to play, it totally goes off on its own way! After years of due date being the 4th, I missed the print where my due date was changed to a 2nd payment for January 🤔
Useless. Worse App I have ever used. 1/5
By King Civil
This App is completely useless. The irony is comedic when you consider a mobile carrier has the worse, most useless app in the App Store. You cannot access bills, cannot edit your account, cannot do anything at all, including simply viewing your account balance. The app constantly loads and freezes. Useless.
Another company it’s more cheeps to much money for this att
Horrible connection to yahoo email 1/5
Horrible connection to yahoo email accounts
Don’t work! 5/5
For some reason I can’t see anything I’m trying to do a payment then I just got a black page!?
By I am delivered
My Data usage was not correct. I started a new circle today and AT&T says I already used 6.49GB. I didn’t not use my phone outside today. I have WIFI at home. Please update.
App Don’t Work 1/5
Can’t get app to work.