AT&T has changed, for the worse! 1/5
By BEAR18
The app isn’t user friendly, it doesn’t connect to local stores as they are all independently owned and theirs zero costumer service capability or support.
- long hours of calling on hold to customer service
- lies about trade in value and program
- scam of trying to figure out how to apply or gain credit for trade in.
- trade in never actually arrived, but still got charged
THIS IS NOT THE AT&T I GREW UP WITH!!!!
Even Cingular (remember when AT&T rebranded) and better customer support and ease of use.
I’ve been a AT&T customer since I was 15, that’s over 25 years! I’ve never had such a bad experience and felt so ripped off!
GOOD LUCK!
Stunningly bad service 1/5
By Monithetart
They charge more than everyone, which is fine if you actually provide the service and people are willing to pay it. But you don’t, and I’m not, not anymore
Called to get pricing for AT&T internet 1/5
By rachkart1
I currently have Xfinity internet. I have AT&T for our wireless provider so I thought I would combine them and possibly get a better price. The salesman on the phone was quite rude when I was asking details regarding prices and the mbps that they had. He offered $65 for 25 mbps and 1 TB. I explained to him that we currently have 400mbps through Xfinity. He insisted that 25 was a better deal because it was dedicated and not shared. He asked if I was signing up and when I said I wanted to think about it he immediately hung up. No joke, hung up. Not going to be inquiring for AT&T internet in the future. Service through AT&T has been going downhill at the stores for awhile and now it seems that it’s spread to phone call inquiries as well.
Doesn’t work 1/5
By Brownie0133
Can never get this app to let me sign in. You get to the page hit your user I’d and NOTHING. Back button won’t even work
Internet 5/5
By Catmonster2
Now my internet connection has been off/out since at least Thursday. And Friday then I see my ATT box is not lit. So then my phone, on another network, will not function. And besides my tv, and NOT ATT-TV, freezes or just turns off. Ok! Thank you!
AT&T Hidden Fees & Extra Charges! 👎🏽 1/5
By rya queen
So I had a contract for AT&T for years in which I had 3 lines in which I was supposed to be getting benefits of being a loyal customer of 4 years which never 👎🏽 happened at all ever even in the last year (4th year!) before I canceled my contract for all 3 lines. If I could give zero stars I would to be honest because even giving 1 star is very generous! I was being charged for years $40 late fees even if a day late and all phone lines would be disconnected/ cut off. Being a loyalty member is completely useless because AT&T contract service has no perks at all- So literally what is a Loyalty Member? So reason I also canceled my contract for the 3 lines I had was because I was literally paying monthly the amount of my rent or a mortgage payment; $220 every other week for 3 lines because hidden fees & so called a day late fees are AT&T’s forte and how they scam their customers out of their hard earned money! When I asked them to cancel the first line they never did and then charged me for a months service fee for a phone I already canceled and never used! Then I was told if I want to go to prepaid service on my already payed for contract phones I would have to pay the full amount owed for all the lines service bills which were in the last month a total of almost $800. dollars collectively! So to get out of the contract with them which I owed nothing for phones at all but their overpriced expensive exaggerated scammer bill I had to pay more than my rent to just be done with their contract plans for the 3 lines I had of service! Never 👎🏽 again will I get a contract phone service through AT&T ever again! They are dishonest to their customers and treat their customers very badly and talk to their customers like they truly don’t care about the larceny and fraudulent overcharging business they do with their hidden fees and Loyalty Members is a joke as well! I hope that AT&T has to pay back all the money that they have scammed good honest hard working customers like myself who stayed loyal for years to only be taken advantage of and overcharged because they were not honest and have absolutely no integrity at all! God Bless & Good Luck! Best Regards from a awesome 👏🏼 loyal Customer that you scammed AT&T!
ill never port out my number from them 💕💕💕💕💙💙❤️❤️❤️💙💙💙💙 5/5
By $$$4103901231$$$
anytime id have connection issues with wifi a home or really anywhere att always was able to correct it as long as i paid my bill of course
Bad bad bad 1/5
By seraserav
Do not opt for ATT service. Customer service is a joke. You are stuck with bad service and cannot do anything about it. STAY AWAY FROM ATT
Can’t sign on 1/5
By Gfayn
What a waste of time
Cancel home service 1/5
By Honey BrownBear
Being waiting on cell phone over 1 hour to speak to someone other than AI . This is one of the reasons I want to cancel service. Bad services next I’m going to cancel cell service
Zero stars 1/5
By jennduda
Wish zero stars were available, because after being a customer for over 10 years I have officially cancelled. Woohoo! This app and along with their website are worthless. You cannot access your statements and the sites give you the run around just like the customer service. The cost continually increases with poor selection of channels to watch. The only reason we stayed before was NFL Sunday Ticket. Now it’s moved on just like this customer.
Customer service 1/5
By Carolynfluharty
AT&T has the worst customer service and doesn’t care about loyalty as a customer.
Can’t login 1/5
By Saabnutt
When I get to the login screen I can’t choose a username. Everything is frozen and unresponsive.
Tried deleting and reinstalling several times.
Never works 1/5
By my nickname is Cherokee
This is an AT&T phone and I use AT&T services. AT&T has the worst app I’ve ever seen. The my app never works. It’s always a problem with it, you can’t check your bills or anything else on it. I don’t even know why they have this app on this phone. AT&T gets a lot of complaints from customers but they do nothing about it. I pay my bill early every month and can never access the my AT&T app. However, let me not pay my bill, then I’ll hear from them. Big businesses don’t care anything about the consumers. The only thing they care about is the dollar. If it doesn’t work again, then I don’t need the app and I don’t need AT&T.
Useless APP, broken promises and worthless customer service 1/5
By Brimiller808
Zero customer service. APP useless. No gift cards as promised by changing to AT&T Fiber from previous provider. Also, took over a month for the fiber to be installed which we were told was already there and could get hooked up in two days. Another promise not honored. We wish we hadn’t switched internet service now since our previous provider was excellent and with no disruption EVER. AT&T disconnects several times every day which is a pain since I work from home. Regret the switch daily so going back to to our old one. Thanks for nothing!
Had broken iPhone 7 that was insured. Promised a BRAND NEW iPhone 11 was going to be sent as replacement. Nope. First delivery was an empty iPhone 11 box. Next delivery was a refurbished iPhone 11 which we settled for as opposed to having no phone at all and having to deal with the worthless customer service. We sent the broken iPhone 7 back as instructed and received email stated it was successfully received so there would no $100 fee. Another lie. Another email sent a couple of weeks later reminding us to return the broken phone so I called customer service with the confirmation number given in the first email. No problem they said. No charge will show up on your bill they promised. As expected the $100 charge was on our next bill. Knew it would happen! We paid it as it wasn’t worth the headache of having to deal with customer service again.
So that’s our long rant and felt good to let it all out.
Poor reception 2/5
By Kirk Alwine
Every one in the 17345 area has poor reception and speeds. They have 5g iPhone 13 and pros. One bar on LTE and 5G. My 6s got better speeds and reception. Towers are close I’m on hill not in valley. Every one I tell at AT&T stores have no clue they check phone clear out no help
App won’t let me log in 1/5
By Mrs.Strickland2016
I’ve been trying for a few days to log into my account to make sure my bills getting paid and it hasn’t worked. Says it something wrong. Can you please fix it
Home Tech Protection Plan 1/5
By Phil Barlage
I have canceled the Home Tech protection plan twice and AT&T has continued to charge my account. I never order this service yet the company continues to charge me. I’m asking what does it take for someone to please honor my request???
Voicemail not working 4/5
By NewZM
Went chat support the last 2 days and nothing was working. Called 3/17/23 and spoke to Angela she was very helpful. Reset my voicemail and password and was able to listen to my messages. She was patient and call me 2 times to make sure it was working. I am a happy customer.
The Worst Software Systems! 2/5
By MpaqDigital
AT&T has truly the worst software systems. Every tap in their app or online takes forever and is met with a spinning progress bar. And sometimes it just never loads. They have been this way for years and seem to not care about updating their archaic software or website.
What did you do? 1/5
By TARDIS Fan
This app used to work very well. You recently pushed through an update and now it literally does not work at all. I am taken to an initial page asking if I already have an account or want to create one. I click “I have an account” and am taken to the first page for my user info. From there it freezes each and every time. No matter which links I tap nothing happens. At all. I can’t even go back. It just hangs there frozen. Initially I thought it might be my connection, or just a momentary problem with the app or the server, but it’s been going on for a week. So whatever you did in the update you rendered the app useless, at least for me.
Super disappointed 1/5
By honeybussey
Ive been with this company since 2018 if not longer yet goin thru two tornadoes house repairs they have no compassion for their loyal customers its sad yet yall so money hungry im hurt and will be looking for better service and loyalty
WORSE APP EVER: This app works 10% of the time! 1/5
By Royalflame
I have AT&T Business and you would THINK that the phone management services in the app are supposed to work right?… Wrong. Not with AT&T. Not now. Not in the last 2 years. Ready to look to switch.
35 years of frustration 1/5
By dfjjidsvb
CEO needs to sit with end user to see the frustration of clients can’t explain in words
Thieves 1/5
By adksam
This industry is unregulated. I will be pushing for change with my senator. You should be able to walk into a store purchase your equipment in under an hour and know exactly what you’re going to pay for a bill when you walk out. This needs to be changed you need to be guaranteed what you have been told. I was told my bill would be $150 and when I actually got it it would be $225. I went in to get a watch in the phone I was there for over 4 1/2 hours, they shut down my iPad, so I had to take it to an Apple store and pay to get it restarted. I came from having a TracFone for 20 years with no issues no problems. And a lot less money. I signed up with AT&T. It took them over four months to get my account straight. They shut my phone off eight times during that period from. Switch flippers on their end. It cost me thousands of dollars in business and customers. All they had to say is we are sorry. I would like to walk back in your store and have all these electronic devices on your floor and tell you to stick them where the sun doesn’t shine. Save your money getting off market deal this company is a rip off. I am looking to see these guys if anybody’s interested in talking to me. Queensbury, New York office for AT&T needs to be put out of business. The people in that office or 100% deceitful and are unwilling to help you with your issues. They tell you to call 611.
Rates always changing. Terrible customer service 1/5
By Just Warning you M
I’m not one to write a bad review… in fact I’m the type of person that would take time to write a positive review.
But after dealing with this company for over 10years and to be treated the way I was I had to write this….
Don’t use At&t!!!! You’ll never know each month what your bill will be. It seems to go up every two months and if you try and call them you’ll be transferred from one department to another and end up waisting 2hours of your life that you can never get back. For the first hour you’ll be talking to someone reading off a script and not really listing to you. God forbid they would actually do something that took a bit of effect ti actually help you.
A faithful client/not very happy 1/5
By Neejole
From a long time customer, who has always paid my bill, you are not reliable!
Difficult to use 2/5
By smcbus111
Terrible customer service!!! Held 12:00 then the customer service employee had no idea to help. All I wanted to do was notify ATT that I’m going out of the country and use my phone. Totally worthless.
Autopay 1/5
By Nana Eister
Att cancelled my autopay for both wireless & internet without notice while my bill said autopay was in effect. I wasted 2 hours today getting the facts. I am so frustrated with the lack of your customer service. I don’t know how you keep your customers.
I have little confidence that you have reinstated my autopay since there is no indication via email or text as promised. Your fees are high with little benefit so I will be calling again this week to confirm what I was told by 3 service reps. It’s a shame that ATT has so little interest in service for long time customers. Vicki Eister
Phone bill issue 2/5
By JamesdEvans
We recently just paid off to New Phones which should make my phone bill at least $26 a month cheaper….. but somehow they’ve hidden in extra fees and my phone bill is only about $10 cheaper!
Seriously 2/5
By Maggiesmorkies
Now, when you go onto AT&T, like to pay your bill, check your account now they got advertising on there for other companies. I mean how desperate are you to steal peoples information and use it to your advantage, that is so pathetic.. not to mention pretty greedy.. but what do we expect honesty, good product, good service you’re the worst.
Horrible website 1/5
By Kimmeekakes
I am trying to pay my AT&T internet bill and it keeps redirecting me to Direct TV stream. Why is an old account still associated with the internet which is still with AT&T??? For this company to be so big your website is mediocre and doesn’t work. I am irritated because now I have to go into a local store to pay my bill.
App Locks up on IPad 1/5
By Pingman23
When the app gets to the login screen, it locks up.
Worst app ever used 1/5
By KTMer13
Slow, doesn’t fit in the screen, when attempting to place an order, won’t let you no select insurance
Can’t wait to switch carriers.
I quit! 1/5
By LTCPCH
You need to allow for negative stars. Crap service. I’m switching to Spectrum. It’s worth a try.
Signal and informartion 1/5
By Vic elv
I got two lines because I was recommended by someone else. I called many times to explain that my bill was too high comparing to the information I received. Now I can not make calls or use data at work because of the signal, so I am not using the service for many hours during the day but I am still paying for it. Very disappointed.
Sad Attempt 1/5
By SnowGoose-1
The only positive thing I can say about this app is that I didn’t have to pay for it.
All I wanted to do is retrieve my account number and other account information but when I clicked on the Account app, I was bombarded with marketing junk.
The bottom line, I never could locate the info I was interested in so I had to dig out the information from our multitude of telecommunications receipts… so much for going paperless.
For heaven sake, put that marketing stuff in it’s own section.
Poor service 1/5
By at&t overpriced
Over priced
Why can’t you fix your app 1/5
By Rookies mom
This app STAYS buggy. When I go to view my bill, it takes me to DIRECTV. When I try to pay my WIRELESS bill it takes me to DIRECTV! 🙄👎🏿
Will not open on iPhone 11 (updated AT&T app and previous version) 1/5
By CinGuePa
Will not open on iPhone 11 (updated AT&T app and previous version). It starts with the blue screen and art logo then shuts down. I updated the app and it does the same thing. Please fix and I will change the rating.
App becomes useless every other update. 1/5
By Threal_Joe
I can do nothing in the app after the last update unless I choose to upgrade my phone to the newest model. I upgraded my phone like six months ago.
AT&T is a bigger leviathan than ma bell ever was. It's so big that nothing works right anymore.
iPhone loans 1/5
By katejeanne
Why are we not able to put xtra on our phone installments any more before the loan is paid now the phones don’t even work anymore. They just want there interest, I will no longer purchase a phone though Att
AT&T bill 1/5
By Charloe1234
As I did a brak draft seems every month
My bill goes up more .. on my wa to change my carrier in about 10 minutes .. I will be in the building
Slow Interface 1/5
By Captain_Spalding
I spend a lot of time watching a spinning wheel and the words “we’re almost there.” I also dislike how when I open the app to pay a bill, the app shows me what I owed the last time I opened the app. After a minute it might refresh to show what I currently owe. Or not. It’s confusing.
Lately when I’m logged into my land line account and click on “see bill details” I’m taken to the DirecTV login screen. I’m going back to paper billing. It’s just easier than using this terrible app.
No longer let’s me log in. Freezes 1/5
By Jec_ii
This app was “updated” 4 days ago.
Now I cannot use it. Freezes at log in where it lists accounts for you to select to log in with.
iPad, with latest updates applied.
No cojan esta compañía se lo que les digo . 1/5
By ive1228
La señal es pésima el trato es horrible prometen prometen y siempre fallan créanme que estoy desesperada or que el contesto termine irme de esta compañía es algo desesperante page algo que nunca funciona y mienten siempre al querer resolver .
Don’t trust what they say 2/5
By Lgllyblonde
I bought my iPhone on a special deal. Now, every time I go to my bill it is charging me the full cost of my phone, which is way more than I was told. I’m not stupid, I didn’t misunderstand, in fact, I wrote the details down! They tell me they’ve fixed my account but the next time I go on there and look at my bill, it’s the same. They bank on the fact that you won’t question them or will get tired of waiting on their customer service line!
If you have a good product then you shouldn’t have to try and deceive people. But if you’re so competitive and money hungry that the few dollars you scam out of people are that important, then your name is AT & T!
Too much 1/5
By 0:)(-164
I was told when I switched my phones from Verizon to AT&T that my payment would be so much lower! Why am I still being charged for AT&TUverse when I cancelled that and switched to Direcctv streaming. I cannot resolve this after contacting AT&T. I am so digested right now. I have no words anymore. I should have kept my phone service with Verizon and canceled any and all cable/streaming services. Nobody is willing or can assist me with these issues!! I’m sick to my stomach over all of this!!! The AT&T representative who came to my home and lied to me is Van Uk. Look him up. He lied to me and my son! Now I am in deep!! I will tell anyone and everyone about the poor service and lack of communications from your company!!!!!!!
Buggy inconsistent 2/5
By really isn't much to say...
Buggy, inconsistent. It takes a few attempts to make it go through with suspend/reactivate the line. It has nice features but implementation is below par.
