Why cancel channel 11 1/5
To many commercial and they took away channel 11. It is not fair.
Billing issues 1/5
My bill has increased for no reason!
Horrible service. 1/5
By FER RUSSIA 2018
Waiting for over 1 1/2 hours to get a simple question answered.
By lostin chat
Chat is no help at all.
Worse update ever 1/5
Don’t understand why I can make a partial payment today on July 20 when my bill is not until Aug 1. Really?
Att is scamming folks 1/5
I am moving to Verizon because att sold be a buy one get one free and is now reneging on the deal. That is a scam and I will tell everyone I know the att is scamming customer. I will also report you to consumer affairs
Poor service 1/5
Irritated with the app 1/5
By Just put in the review
This is always messing something up when I go to pay. I’m constantly having to input my information again and again. Getting so tired of AT&T.
Anywhere I access this app, it’s always slow to load, and difficult to use. Not a “techy-person”, seems like this app is meant for Silicon Valley engineers, rather than common folk. Nice attempt to make things easier for you clientele, but misses the mark.
AT&T is terrible!!! 1/5
By DRONE 1 TWG
AT&T is terrible!! Everything about AT&T I hate!!
Doesn’t work without internet 1/5
An app should let you do whatever you need to do without internet access or it’s not helpful!
AT&T not what we hoped 1/5
Have had many issues with AT&T - most recently have tried to go from paperless billing back to paper bills - for three months they have not been able to switch our billing method & we spend countless hours on phone with customer service disputing late charges - am very unhappy with their customer service.
Doesn’t work that often!! 1/5
I have tons of problems getting this app to work! And I’m no novice at paying via app. When I have problems I call...every message and person tells you to go to the app or website!! Totally frustrated!!
Billed for international usage 1/5
Phone is not setup for international calls. Was in chat trying to resolve problem but would not accept offer of half without knowing why I am being charged. “Meredith” dropped the chat.
Very quirky 2/5
This app is extremely outdated, and not very user-friendly. They have struggled to keep up with the blending of their products (i.e. phone and satellite). The app doesn’t all you to easily navigate between the two. It’s so bad, it’s caused me to contemplate switching carriers... but their products are likely just as bad.
By harry pam
This app unprofessional updates
Slow moving to next page
Just we sign up for fiber Internet too slow
Sorry att 1/5
By kevin hargrove
Y’all about to lose one customer
International charges are a joke! 1/5
Ridiculous international charges when you can buy a Sim card for $12 US for a week.
Second verification fix 2/5
So I have had this app ever since it has been available and never had a problem with it. After 3 years, I get a new 10s iPhone and I can’t get get access past the second verification. I called tech support and they are clueless. Everything they suggested, I have already tried. Playing with the app after that 30 min conversation, it turns out that when you select your phone number to send the code to, you have to close your phone down the reopen it and it will let you submit it. You have to do the same thing when you enter the code. Just an FYI for everyone.
No surprise here 2/5
By annoyed user7445
In typical AT&T fashion, terribly disorganized and difficult to use. Many of the links don’t work properly ...or AT ALL.
Frozen Screen 1/5
Once I sign in with my touch ID I am still not going into my account. It freezes there instead of accessing my information. Extremely frustrating.
MyAT&T App 5/5
Enjoy using d app, very efficient
Horrible & useless 1/5
By regreatful new customer
Nothing works in this app. Oops something went wrong. Try later is the answer I get for anything I do on this app. But I need to hope for the best que believe the cable service is going to be better than the app😖
Support people 1/5
By lied to by everyone
One of my 3 phones stopped working. I called to find out what the insurance covered. I was told by Elmer “ just have my Daughter-in-Law and Grandson, it’s his phone, take the phone into the store and they can handle it return”. He also said that “ they can upgrade to a XXR for $50 or to XXS Max for $80”. I said great I know he’ll do the Max. So the next day they went into the store in Newington CT and was “told that’s not how it works”. They have to file a claim and the insurance sends you an equal phone plus you can’t upgrade. I was so mad that support lied to me I called them and the insurance back. The insurance says I had never called and they had sent the phone out and that’s all they could and would. I was on the phone for an hour. Mostly on hold. I then called support again. I talked to Clarissa she told me there was no record of my call. This made even madder because now I’m being lied to again. After about a half hour she finally said “yes there is a record of my call but all it said is I had an insurance question”. I asked her to send a message to have the call reviewed, I know it’s recorded. She said “they can’t listen to the recordings”. After another half hour she said “when you get the 7 phone that the insurance is sending call this number and they will tell you how to send it back and we will send you an 8”. So the next day the 7 came and I called the number Clarissa gave me thinking I’ll have no problems. Wrong again I was told there is no record of Clarissa telling me that and they couldn’t do anything for me to call the insurance. I called the insurance and was told they didn’t promise me an exchange “that’s between you and AT&T”. So in the end just know the insurance isn’t worth the 3 years we paid and if something goes wrong AT&T and the insurance will lie to you and not follow up on their promise. Bea
Store Manager 1/5
By Addicting origami
Store manager refused to discuss phone upgrade issues with AT&T Loyalty Department that had a resolution to my issue. It took eight days for the regional manager to return my repeated calls. The matter still has not been resolved after twelve working days. It has been extremely frustrating. I would not recommend AT&T due to poorer customer service.
I need to “complete application for paperless billing” to get my discount. But for literally days , whenever I try to do it online it says it is “ unable to process it due to a temporary error. I called and they won’t let me do it over the phone. But the website won’t let me do it either. Their response: keep trying. Really?
By fraud omlany
It is easy for you to collect the money but to get the refund will take a lot of stress n months before or not even giving back your credit or refund.rediculous company.
Unifying app doesn’t unify accounts. 1/5
By Treading back into shape
Directv still is linked to wireless and internet accounts.
I have been with AT&T for years and this app has been very helpful!
Rip off 1/5
I changed my service over a month ago to 1 line and they are still charging me $265 after I’ve called 3 times and they keep telling me it’s only $80 a month plus taxes which should never be more then $90 and again a high bill! Do these service operators know how to do their job or is this AT&T policy to rip off long time (12years with them) Coustomers or anybody for that matter. Good bye AT&T Hello Whoever don’t rip us off!! Bye
Trying to login to buy At&T’s Passport Calling service while I am at an airport in Germany waiting for a flight. But of course because my message is from a server outside the United States it won’t let me login. I got the L569 “try again later” for more than an hour, until I had to leave. I need to buy the Passport Calling so I can use my phone on my business trip. T MOBILE makes it very easy, and just connects to a correspondent carrier in any country you go to. Not AT&T. Why not, why make it so hard? Also, there is no way to talk to anybody about this because AT&T is arrogant and doesn’t care what its customers think or what would make it easier for them.
App is awful !!! Not user friendly and creates complicated use for what should be basic. Looking at other service providers. Tired of this mess. Plus NO one is ever available @ customer service, always a wait or a person who does not know how to read off script.
Not user friendly 2/5
Difficult to switch between att and directv. I miss the old way of accessing each, where there was a dedicated app for each respective service.
By Gary Strobach
ATT has been the overcharging me for extra phones for 8 months now and WILLNOT fix the problem!!!!!! I have spent hours with customer support and have been told EVERY TIME it will be resolved and it never is. How do I start a class action lawsuit against this dishonest company?????
Bad experience. Horrible experience.
No me deja entrar a ver mis cosas
Why try to open to view my cell phone bill and still attached to direct tv?
Was better the oldest app that we control all activities for the cells
Can’t login 1/5
Using iPhone 6S. Won’t let me login because secondary security page doesn’t work. Therefore, I have to access ATT thru a computer.
Worst company I have ever dealt with 1/5
This is absolutely the worst company I have ever had to deal with. You talk to someone and you are told one thing then you get your bill and it is not what you were told then all you get is sorry that rep did not know what they were talking about. As soon as I can
find another company with what I want I’m done with ATT. Couldn’t rate by star because I give them a 0 rating. No good not honest and will rip you off.
This app is garbage 1/5
Most people know and agree that AT&T is awful. But this app...wow. It’s clunky, rarely works, times out and crashes on the regular.
If I could give negative stars I would. It keeps going in circles and logging me out. Complete waste of time.
A loyal customer 5/5
I am totally a loyal fan. I have been with AT&T since 1997. Back then it was Cingular Wireless before they bought that company out. I will admit that AT&T is very expensive, however, they service is completely dependable. I travel frequently up in the mountains and underground and elevators. My signal is always there. I currently have 3 cellphones, 1 Samsung tablet, and an iPad. The iPad has unlimited data and a telephone number. The other devices share 32 gigabytes a month. My bill is a whopping $287.04 a month. Yes that’s car insurance, but you get what you pay for.
Please fix your app! 2/5
I’d normally give a higher review, but I’ve been trying to check my upgrade eligibility, and all I keep getting is a sign in screen!
Lack of stations.. NBC and ABC 1/5
It would be nice to not have to pay full price when I’m not getting 2 channels now..
when is my contract up with you??
Fantastic assistance! 5/5
Geraldine was a fantastic help to me in linking all of my accounts together! She was patient with me as I am not the most tech savvy person out there. Thank you so much!
AT&T is the best network. 5/5
By The best company
Amazing company and service. Great customer service.
Local channels 1/5
Bring back my local news! I don’t care about any other channels
Too many billing issues since AT&T took over Total was $88.21 now it shows $118. 81.
No help, just pushing purchases 1/5
It’s very hard to find help if I have an issue or question. The site quickly goes to new products. It is very frustrating!