By My Nanas
ATT&T, Dish, customer service is horrible, service is even worse.
Love the app .. but At&T signal and customer service has really gone down hill .. with T-Mobile and sprint merger about to happen .. At&T needs to step it up
AT&T LIES LIES LIES there is NO communication between staff 1/5
I have been with the company since 2011 now this is the most aggravating insulting non professional business. Every representative I speak with says they are putting my information in the account for the next representative, but when I switch over NOBODY knows dimly....I am 65 I believe a persons word is bond....NOT WITH AT&T they will put a foreigner on the phone that’s supposed to be a supervisor but they are just as unprofessional as the first rep....on top of this aggravation they takes the liberty to CHANGE your accounts I’m ready to speak to an attorney because if I keep my word why can’t they....I have high blood pressure (4) different pills as well as diabetes’s (2) different types of insulin.....every call and every conversation my vision blurrs as well asa fierce headache I told one supervisor Mrs. Lee who by the way did NOT want to be at work that day got me so upset I told her I had to hang up because I felt my blood pressure rising she called back later to inform me MONEY I paid had been lost so they “closed out my account” which meant no phone, no internet, or satellite....WHO does THAT....if there was another service to offer all three ( which I’ve had since 2011) I would switch so fast At&t would be a memory and I would pass along the poor service.....Bonnie Johnson....a LOYAL customer
ATT nominated for No. 1 in Confusing and Non Intuitive Instructions category. 1/5
Time was I could navigate the world knowing my DOB, SSN and phone number.
Now I am expected to know all that and a dozen passwords that are jokingly referred to as mine.
All of “My” (your) passwords have different rules and requirements.
Capital letters, numbers, special keys, and no two have the same requirements.
ATT wants ID, PW, Acct No, sometimes phone number.
Phone number, DOB and account number should satisfy any reasonable requirements.
My payment for this month is late. I have tried repeatedly to access my account.
Also, my service has been poor and/or nonexistent a few days this billing period.
Where is the credit for this? Last week I had to figure it out and fix it myself.
Your modem and Wireless are not reliable.
I have your service because I am a heart patient.
If I should expire while trying to locate an ambulance, I hope my survivors get a good attorney.
The cut off Direct Tv offered free HBO we already paid for and refuse to fix it. Asked for credit card numbers expiration dates and then invoice numbers. To fix a problem they caused.
Easily laid out, easy to use.
I do not like att anymore I am looking to switch everything
APP is terrible 1/5
It quite possibly is one of the Worst apps I’ve ever had. It’s not intelligent at all. Gets stuck easy. Restarting it doesn’t help. It’s just a dumb app. Invest in fixing the app to run seamlessly. Verizon has an app that works magically.
By Nick name zz
Every time you upgrade this app it becomes harder to use. See paper bill was always easy to find. Now it’s a real pain to find
Cellular data 2/5
I have 2 phones with shared data, and only one phone can use the data. My pay period just began, and my data has already reset. I don’t know what the problem is.
AT&T Business landline fax no Internet 3/5
I am enjoying the 411 voice recognition system of Zhangs Changs and de Jongs being indistinguishable and not lookupable in area code 217. The phone is reliable and the App interface to eFAX not ever updated since inception. The phone books are appreciated. I wish Philips Sony and B&O would make landline phones again. I cannot send a great number of multipage multidocument FAXes to one fax line at a time. I got the recipients of my phone calls to see my iPhone FaceTime entry.
Corrupt ATT 1/5
The app is garbage. -5.
Call your Attorney General! They get answers 1/5
To the person that overpaid for 9 months, contact your Attorney General!
I dropped AT&T because, their unlimited plan was $70 per month. I switched to Xfinity, now my bill is $15.00 a month!
AT&T does not Pro rate. I had automatic pay, I switched to Xfinity. They took out my payment on the day I switched, and would not credit my account.
Great app 4/5
Great app, but I would like it has fingerprints to login
Hate my ATT 1/5
Paying for 1000 internet. Only get 160 max. Wireless tv signal weak. Drops signal constantly. On Demand is terrible.
App is tortoise slow! 3/5
This is the slowest app on my phone, which makes zero sense considering it’s my providers app???
Freezes on my iPad 1/5
Still clunky after the update.
Always have had nothing but problems with this app 1/5
I have actually been made ill because of the neverending significant problem with this ongoing situation. I am so disgusted with this system since the first time I have had this iPhone, server, and I am fed up with the whole thing that I have to experience with my WiFi changes to something I don’t have any more, most times within a couple of minutes I have had to go into my wifi that I have had for a long while. I am at a point where I am seriously considering smashing my devices and getting a flip phone; I am so sick of being sick from the greedy company that is charging me for a reprehensible amount of money. I have never changed my WiFi; I am determined to find out the who and the what and why, I am constantly receiving unwanted messages from others who I don’t know nor want in my life and my devices.
Sick of the trouble 1/5
Account is screwed up and not fixing it
Changing plan 1/5
I changed my plan because I use more data than I use to. However the app doesn’t update my data and still claims I have the previous data. States 10.2 out of 10.2 used when it states above I have 20gb to use
Extremely Bad Bad Service 1/5
I reported outages for the past few weeks. Most of the staff I get could care less. Looks like I need to make some decisions regarding my phone carrier in the future!!!
Does not work 1/5
As of today this app no longer works since update! It’s been working great & I’ve really enjoyed it. Get it working ATT! No since in even having it anymore!
What a joke 1/5
If I could give less than one Star my rating would be a -10 stars I hate everything about everything DIRECTV and their sorry website has become ever since they merged with AT&T!!!!AT&T’s website is even more of an inconvenient worthless absolute unusable excuse for a website it has ever been my pleasure to try to use ROT IN HELL BOTH OF YOU!!!!
I signed up for notifications when my bill was due - every once in a while I receive them and more often I do not! It’s extremely frustrating!
App locks in chat 1/5
By bnb chgddggdz
App locks when using support chat. You get disconnected and have to start over.
Service is intermittent, coverage is not that great, got my first bill since sprint and of course I have all of these added charges and I have no clue what half of them are. I switch to at&t because of bad services at sprint I hope it won’t be the same.
Slowest network 1/5
I used to love the speed of AT&T. They slowed there there network down so much I hate it. I was getting 50+ Mbps download speeds now I’m lucky to get 15 what a rip off I wish I never joined AT&T.
Very happy 5/5
This is the best service thanks at&t
AT&T is the worse company 1/5
By CHARLIE SZ.
Horrible service!!! Horrible customer service!!! Dissatisfied customer!!!
Needs to improve the notification settings and the data monitor. My usage is never accurate.
Can’t use this appp 1/5
By O K?a
Every time They update this app, I can’t sign into my account ( And yes, I know my password! )
No data roll over 1/5
By Death Star One
Att changed my auto pay billing date and did not inform me. Then my roll over data did not roll over.
Annoying pop up. 1/5
By Grumpy for Life
Annoying pop up asking me to rate the app every time I log on.
Doesn't work with Prepaid Plans 1/5
Another issue with ATT, oh joy
Now a happy camper!!!!! 1/5
By R. Wheat
Bill keeps going up!!!!
Att - service is ok but the monthly charges too high 5/5
By Lynn's List
Service is ok but the monthly charges too high
Terribly confusing 1/5
Two separate bills and notifications and passwords. Terrible!
Service in Nome,Alaska 1/5
The slowest most unreliable network I’ve ever had the displeasure of being stuck with .
Slower than Dial up speed and No resolve from
AT&T just lies :-(
Tired of calling service 1/5
By Aim hi
Paying a lot for wireless boxes that don’t always work.
Bad App 1/5
Not intuitive. Hard to navigate. Can’t tell where there is a link.
If you want to check on the simple request of checking international data it apparently needs to download all data from your whole account....it just churns forever burning up your data and never tells you what you need to know.
You would think .ATT could made a simple decent app where you could do simple checks.
As I read these reviews I understand the frustration.Buthey can only do what they can only do so much. The best thing to do is always talk to supervisor if they can’t fix the problem. I have had issues with them as well. Treat them the way you want to be treated. Remember we all or all human.Kind words goes a long way
International plan 1/5
Trying to find what international plan I added to my account is almost impossible
You stink 1/5
App is not user friendly! So complicated! Just want to see total & due dates!
Feeling completely frustrates 1/5
By Not bored anymore :)
I have cancelled the family map option more times than I can enumerate . Just received a text that it was renewed. AGAIN!!!
Has the block for international calls been activated?!?!?!
By JR Oman
I’m always trying to call ATT, they’re not solve nothing about my connectivity ... I don’t have internet sometimes, I have no signal too... I called after I have covered my insurance claim and I was not agree to have a refurbished phone as reposition of the one I lost... whoever assist me that time, said that is the rule and that’s all they can do to solve the case of replacement... now, I don’t have good service since that time... whenever I call ATT, there is always time to loose... I have to spend 30 minutes to solve anything... I’m thinking in boost mobile or family share plan from Walmart...
Good app, but… 4/5
By Three More Things
I use this app often and am able to do most things I need to do, but some features are hidden within the menu where I have a hard time finding them. These are features I think most people would need to find and should be on the top menu rather than buried deeper. Also there are some things I can’t find a way to do on the app. In my opinion it could be a little easier to use, but it’s a good app.