Failed to Load. Please try again. 1/5
App just doesn’t work. It recognizes my login but retrieves no data. Useless.
Great app 5/5
By Kimberlie Malone
Ever since they switched to this instead of mychart I haven’t been able to log in. It says it’s not my password but IT IS. So, I humored the stupid thing and reset it. Tried to sign in again with the new one. Still says it’s the wrong password. Crap. Crap. Crap. And to top it off the help desk is literally NO help. So much for being able to use. Now I can’t even sign in on the desktop after resetting the password through this crap of an app.
This is amazing 5/5
I no longer live close to my doctor, and was putting off making a visit. With the E-visit feature I had a prescription reviewed and filled within an hour or so. This was amazingly helpful.
Set this up once when I first got set up with my doctor. Login was saved in phone. A year later I saw the doctor again and my account was gone and had to get set up again. Went a long time not seeing doctor. Saw him recently and got a notice that my labs were ready and I could view them. Again I couldn’t log in. Im so wiped out I can’t even use “Forgot Password” or “Forgot Login” although I didn’t forget them. If you’re a hypochondriac and constantly log it it might be good but if you see a doc once a year or so forget it. I work with computers as my job maintaining employee accounts for a large hospital network so I’m pretty computer savvy but even I hate this system. Expecting employees to maintain accounts is one thing but expecting patients to maintain logins for the rare times they see their doctor is a pain. I say just put my labs in the snail mail!
Not workin now 1/5
I signed up for bsw mychart when nurse offered to me on visit.
It was so great, I could look up my test results, next visits, send doctor email. Great for us. But for some reason the only thing that comes up is the Pharmacy page for bsw pharmacy page.
I’ll call tech support see what’s wrong.
App support only available via phone 2/5
I need to report a bug in the software but I can't find any bug report options. There is no email contact option.
App shows non-english popup messages when app is set for English.
Issue happens when responding to a message and the app login times out while gathering information from other apps. When I come back to the app and tap Send, I get a non-english error popup.
It tries to accomplish a lot, but... 3/5
The app tries to accomplish a lot, and I appreciate being able to look up test results and upcoming visits. The billing section is very efficient at taking your money, BUT when you click on the button to actually see your bill and see what the charges and payments are for, the app crashes every single time. I like to know what I’m paying for before I give someone a large chunk of money.
App no longer works 1/5
It’s been awhile since I’ve used this app, and I wanted to try and see where my blood lab results were versus where they are now (recently started to eat better and exercise and I’ve lost almost 30 lbs). I can’t see anything at all. When I log in, it gives me an ‘Error: 50’ message but continues through to the app. I can’t see anything. No messages, no due balance, nothing. The only things I see are ways to add pharmacies, and the nearest pharmacy to me. When I tried to Find Care, it let me search only to show me a glimpse of the search results, then glitch and make me have to restart the app to try again only for it not to work again. I even tried deleting the app and reinstalling, yet I get the same problem. I’m not sure what happened between the span I wasn't using this app, but it’s useless now. I really wish they would’ve left this app as it was. It was a great app that had a lot of information at your fingertips before and now it gives you absolutely nothing.
I won’t be using this app anymore until I can actually use it again. For now, I’m deleting it from my phone. Very disappointed.
Love the connection it has given me 5/5
I have never felt more connected with my health information. Plus being able to message my Dr.” One of the best in World “ to help me without waisting precious time so she can see other patients. Also, The ease of finding an appointment with my doctor availability and booking or cancellation if something comes up or I get better. Thank you, Gina.
New web page 1/5
This new webpage IS NOT user friendly to the patient. You have continually changed to where you can’t find the answer to anything CHANGE IT BACK SO THE PATIENT CAN USE THE WEB PAGE. I would bet if you monitored the use of the webpage you would find the use of it has gone lower
Does not work 1/5
This was working just fine until you updated the app. No longer works now. Can’t access one thing. I called but was told to delete the app and reinstall. I’ve done this half a dozen times. That was nothing but a waste of my time. Still doesn’t work.
Recording glucose and BP reading 1/5
By with it was the old app
The old app used allow you to record you glucose and BP readings. Was very nice to add it when you took the reading instead of logging into your account then recording them. I haven’t been keeping up with them since the app won’t allow it
Used to be great 1/5
The app used to be great. Now, it’s the WORST. Patients can’t message doctors or check on labs or any of the convenient things that made the app so great before. The convenience of the app used to make up for the ONE phone number to reach all the docs. This app is a waste of time and phone space. Seems like all the improvements lately aren’t improvements for subscribers or members or whatever we’re called now. 👎🏻👎🏻
Needs lot of work 2/5
My wife detest ur app so I am the caretaker.
Her name is not seen on my opening screen
Opening her test and messages are a problem.
Adding or removing My or Her Doctors is not available.
APPLE HEALTH SUPPORT 3/5
Amazing app just needs Apple health support
APPLE HEALTH SUPPORT 3/5
Amazing app just needs Apple health support
Dr Tran 5/5
By B J Talamantez
Wonderful to be back with Dr Tran. The staff at this office is just amazing his nurse, the check in office staff and the Lab office. Wonderful place all in one to be associated with. Thank you
Great care 5/5
By Interested Party23
Very friendly and comfortable whenever I come in for a visit.👍🏻
Great Communication Tool! 5/5
By Renia S.
I love the ability to outreach my doctor at anytime and receiving lab results after MD reviews.
I’ve also enjoyed the ability to update demographics, medications, pharmacy and pay copay for upcoming visits.
Why did my reminders and the way I can look at lab results or whatever change?? 1/5
I can’t look at anything not lab work reminders or anything?? Why the change?? It’s not helpful!
No content 3/5
Server seems to be down more than not. Not able to see anything.
Scheduling appt. 5/5
By Nana to 15
Very easy to schedule a needed appointment requested by my Primary Doctor.
Great app 5/5
So quick and easy to schedule appt. No wait or hold time. Love it!!!
Sent to have MRI. No one seemed to know what I was talking about at the imaging center. Went home. Hope I really didn’t need an MRI.
Better than before
Like the app 4/5
Hi I really Ike the app. I have recently had an issue with viewing my statements in the billing section. It keeps crashing. I need to be able to see my statements because my insurance is still being integrated and I don’t know that they are charging me correctly. Please fix this. Other than that I think the app is a good helper.
Baylor Scott & White 5/5
It is a Blessing to be able to make an appointment with my Eye Doctor since I broke my glasses 3/6/2019. Years
Sincerely, Barbara Whatley
Need ability to add all family members.. 1/5
More importantly both children.
Very Handy BSW app! 5/5
By Oppa Arnie
This app is an excellent tool to link with your Baylor, Scott & White health plan! Like most service-related apps, there's a bit of a learning curve, but once you've navigated your way to the page you're using, returning is "cake", IMHO. A great way to save administrative time checking in for your appointment, conferring with your practitioner, etc. I highly-recommend this app for all BSW members!
Great information at my fingertips 5/5
This app provides the patients their health information including test results and billing information on demand.
Love it 4/5
Appointments, reminders, emails, lab cray and other diagnostic test results all available thru this little app.
Old “my chart” app was much better 2/5
Some improvements on your current app would certainly get you many more stars. For me the first of which is I used to be able to see a graph or track the progress of the test results, so for example my complete blood count I could see red blood cells how they were doing over a month or year or two years and track a trend and I can’t see them anymore.
My med list is in such a manner that it is difficult for me to share with the emergency room or physicians outside of BSW. The current list is fine for showing you how to pronounce the names and all In addition to that it would be nice to have a page that could be concise and just a list of the name of the med the route the dose rather it’s PRN or daily or whatever so that we could either show it or beam it to the printer at the ER would be so very helpful.
Since most insurances these days want an ICD10 code to fill anything whether it’s a medication or a DME how hard would it be to put the ICD10 codes next to the diagnoses under health summary. Under health summary and med list also there is some information that is old conflicting with what is current I think it needs to be cleaner and better monitored.
By My kingdom for a nickname
Went from 4.7.0 to 4.7.1. The app crashes when we try to open Past Statements. Tried on two different iPhones and iPads with the same results. Confirmed on the second iPhone the 4.7.0 version worked. The 4.7.1 version has the bug.
Doesn’t seem to be an email contact to report problems, so here it is.
Review 22719 GWH 5/5
By Jabo Jolinsky
My Chart is so valuable to a patient as it allows him to be more informed and involved in his therapy. It allows him the ability to communicate with virtually everyone in the process of his therapeutic healing.
Solid app but no Apple Health integration 4/5
Not sure why they removed integration with Apple Health, except BSW is trying to create a walled garden. Please add this functionality back in!
Can’t always connect. 5/5
Don’t know why?
Easy app 5/5
Very user friendly app. Saves time from having to call your Doctors office. Love this app
By Not too bad , 1233
This has helped me so very much to better communicate with the nurses and doctors . It’s a wonderful thing .
Dr Justin 5/5
By navid lers eat
Met one of the best doctors in Texas very good facility and I m 100 percent satisfied with dr Justin
So helpful and easy to use!
I’m disappointed in the billing not being properly updated. Showing incorrect amounts.
To hard to navigate 1/5
Really hard to find where to send a message.
Great, except for two people is hard 4/5
I LOVE this app... just wish it let me choose between myself and my daughter from the very beginning, there’s some sort of small bug that makes it difficult to choose to see my daughters chart.
Poor chart access 1/5
Not able to access charts.
Disconnects or won’t connect often.
The Doctor s 1/5
By man needing a caring doctor
I’m not getting anything accomplished with these doctors I been having the same problem for 9 years and all they’re doing is switching medicine as if they are more concerned with the contract with them than trying to get me well I have lost over 68 pounds and I’m down to 150 pounds and they act as if they don’t even notice they treat the symptoms and don’t worry about the cause
Easy navigation 5/5
This app makes it so simple and saving the time to check in, as you can E-Check in and pay.
Plus I can send and receive messages from my doctors and upcoming appointments
This is a great, informative app! 5/5
I really like this app! Having all my medical information in one place makes my life sooo much easier! Way to go!