Latest update not working 1/5
This app is in need of a major refresh. When it works (prior version), I will say it works fine. The latest update won’t accept my login credentials although through a standard web browser it is ok. Hint: The WageWorks app is much better and more current. I have to use that for certain expenses.
Horrible App 1/5
Every time I have tried to log in it asks me to change my password. I do, then at a later time I log in and it makes me change my password again. My password is saved in my iPhone, so it’s secure and I should not have to change it ever, let alone every single time I log in. I’m deleting the app. Total garbage.
Disappointing. App is barely acceptable 1/5
This app is half baked, and always has been. Looks and acts like it is created by college student for a school project. Most recent update claims to have added touch ID support, yet there is none to be found. When trying to initiate a distribution, the app asks for which account it’s coming from and what account it’s going to, but you cannot proceed past this point. To top it off, there’s no way to select an expense and request a reimbursement (distribution) for it.
I understand that some guy put his time and effort into making this app, and hey, I’m sorry to tell you that your effort was not good enough. But seriously, if you’re going to release an app that’s neither functional nor helpful just to say that the company “has an app”, then don’t. Just don’t. Otherwise I’m stuck with an app that’s taking up space on my device and hoping that one day it will get better.
By Thanigaivel M
Doesn’t even let me login through I provide correct credentials
No access to photos??!? 2/5
By Complete Addict
Very basic feature that should have been added during the initial release. Not very efficient in that regard. Oh and lack of notification if a message has been added. Not very helpful
Stupid user interface! Who designed this garbage??
Add TouchID login 1/5
Add TouchID login
Needs work 2/5
Very basic app.... probably better off to go to the website. And no TouchID?
What would help is if Optum would add the ability to open the app with fingerprint technology.
Unable to use for paying medical bills 1/5
Which is kind of the point. Asks the same security questions that the web site asks, but cannot recognize correct answers. Very frustrating.
The app is as confusing as the website. Pass words don't work and in combination both are a poor excuse for online health services.
No TouchID. Have to reset PW every login even if I write the person down. Can't upload receipts from photo album. Who has a receipt on them 3 weeks after a doc appt? NO ONE. Eff yourselves Optum.
Can't login 1/5
This app needs to be updated asap. Kind of [email protected]
that there is an app but you can't even login. Login via the website just fine but not via the app. Very frustrating. Hope they get this fixed asap.
Works fine 5/5
My log in for the app works just fine. Saw reviews that it would not work but it does for me.
Needs an update 2/5
Needs to add functionality to have a 4 pin login or add Touch ID support.
Doesn't work 1/5
Can't log in.....
Worthless—Login doesn't work 1/5
You can't log in. That makes this app 100% worthless.
Doesn't log in. 1/5
My login works on the website, but not in this or any Optum app. Same as the others.
Needs update 3/5
Add fingerprint and 4 digit pin log in options
Doesn't work! 1/5
By Kellie B
I just downloaded this & it doesn't work. I login & the screen goes black w/ the blue bar across the top. Terrible! Removed!
Does not work. 1/5
Downloaded today and created a passcode. Once I created it, I get taken to a blank screen (just like the other reviewers). Please fix if you want this app to actually work.
DO NOT DOWNLOAD! 1/5
DOES NOT WORK!
This app used to be almost worthless, but is now completely so. After logging in and creating a PIN, you are presented with a blank screen and nowhere to go.
Is this a profess app? 1/5
I was prompted to put in an access code of 4 numbers. After I did that the screen went black.
The app asks you for you login pin and then brings up a blank screen, absolutely useless. At least I have an app now that allows me to bring up a blank screen whenever I want!
Not worth a squat! 1/5
By Tired of Computers
App crashed immediately upon opening it. Come on US Bank, spend some money and get something that actually helps your customers instead giving all of your overpaid vp's bonuses!
It actually kind of worked before the update now it just doesn't work....
I'm also having the issue of the app crashing immediately upon login. Waste of time.
Pointless is right 1/5
I wanted to transfer money on their website, but the "to" account dropdown only has "select an account", which you can't change. Anyway, bad website, so downloaded the app, but the app doesn't have an option to transfer money. Guess I will have to call them. I am a computer programmer, and I can tell you they need help in that area.
App is pointless...👎👎👎👎 You should be able to do most if not all of the things you can do on the web version. The only thing it is good for is seeing your balance.
App crashes immediately upon signing in.
Does not work - a total waste of time 1/5
I put in a 3000 dollar claim and uploaded a receipt. Checked every other day or so to see if status updates. After 3 weeks, I called their help desk and they couldn't see my claim in their system and told me to just log into their website. What a complete fail - this app is less than worthless.
Great App!! 5/5
This app works great! I dislike when apps ask you to put in your user ID and password every time you login, this app only asks you for a passcode (love it). The app allows you to view contributions, distributions and your overall balance. It's super easy to file a claim and view your dashboard of your overall contributions for the year. The coolest part is the expense tracker tool! Easily take a picture of your receipts and hit submit. U.S. Bank will save your receipts electronically for you as long as your account is active. Keep up the good work!!
Not helpful and invasive 1/5
The app was not very functional and you had to agree to let them (and anyone else they want to sell your information to) call/text you. If you dont have a choice on your health accounts like I do, do your self a favor. Use the website, dont touch the app.
Why do I need this? 1/5
I couldn't believe this app would not let me distribute funds, so I googled and found story from 2011 that said the app would soon be able to be used to pay medical bills. OK...it's been 3 years. Don't waste your time. I'm deleting the app.
The app doesn't allow you to request a distribution 1/5
I downloaded the app because their website doesn't work on my iPad only to discover that the app is so barebones that you can't do much else but look at your balance. I wasn't able to request a distribution. I also did not like the fact that I had to agree to receive solicitations from them in order to even download the app. Completely disappointed.
Let me transfer $ in please 2/5
Ok it's a little helpful to see transactions, but if I'm traveling and need to
replenish my acct I want to be able to do it here. Until then this app is silly.
Constant crash 1/5
Constantly crashes after entering log in info
Crashes at start on both iPad and iPhone every single time......
Total Waste 1/5
As stated in other review, the only thing provided is your current balance and any action YOU have taken. Can not make payments. 1980 technology. Worthless.
Consumption app only 2/5
Not sure when they will update it to where I can schedule payments from the card but I'm still waiting. Currently I go to full site. It would be a very useful feature. All I can use it for it viewing disbursements and deposits on the card.
Don't Agree 1/5
Terrible, receive calls, texts from 3rd party solicitors, No Thanks!!
It was fine until you added this ridiculous agreement, DON'T DOWNLOAD THIS APP!!!!
Pretty useless 1/5
Viewing your balance works. However, when you submit an expense it stays in "unpaid" status forever and never gets paid. You have to log on to the website to get your $$. While there you can check your balance, making this app useless.
Ditto "Privacy Please" 1/5
Agree to receive pre recorded or artificial voice message calls from us and our affiliates etc. regardless of their purpose!?
No thanks, app deleted.
Privacy Please! 1/5
There is no option to opt-out/disagree with the cell phone contact policy.
The app can't be used without agreeing to allowing third-parties to contact you...unacceptable!
Waste of time 1/5
US Bank needs new IT people. This is worthless. Now that you can't make contributions at the branch or ATM you would think the app would let you make contributions but no all you can do is see your transactions. Other banks don't make it this difficult to work with. Ill be finding a bank that still cares about customer service This app is worthless
Useless app, only tells you your balance. Needs to let you request distribution.
Keeps Changing 3/5
When it works I love it. They need to quit switching back and forth from 4 number pin to user name and password!! Please make a decision and stick to one. UPDATE!!!
What's the point if you can't make a payment from the app???
Unstable and buggy 2/5
By Teriyaki Salmon
So this app is nice when it works. But frequently it is unable to log in. It hangs repeatedly. If you click on an auth instead of the completed transaction it hangs. Seems like it is very carelessly written