Login doesn’t work 1/5
Logged in Mac desktop fine, but when trying to log into iOS phone app it says “Oops Terms and Conditions couldn’t be loaded at this time” and kicks back to login screen.
This is a helpful app 4/5
Keeping track of appointments and seeing test results. I would give it 5 stars if I had the ability to remove a doctor from the care team. Two of them have left and are no longer available. This is the only area lacking however and I would hope this ability will be added some time or with an update.
Started using it; utter junk, support is worse 1/5
By The Notorious t.i.g
Just. Wow. App looks good. That’s about as far as it goes.
Ran into several distinct issues. These are the ones the support team “helped” with. One, how to get medical records transferred TO my physician. Two, activating location services for the office to know I’ve arrived. And third, a billing issue.
Support failed on all three. Even though each message quite clearly described the situation.
The first response told me how to share my record with non-affiliated physicians. Thank you, got that already. I need the record sharing to come IN, not go out.
The second was a cut and paste of the help page that had directions made of fail. They say that I need to click the link to open settings, and then set location services to always. Ok. Click the link. It opened settings. No location option. Sift thru all the settings, find location services, and then find the app. Ahhhhh. Finally. Oh. Nope. Always isn’t an option.
Even wrote all this in the help request. Their response was to tell me to ... click the link which auto-opens settings to the correct page, and select always.
Quite simply, if these folks don’t know how to read, why are they in support? But I digress.
And the third? Bonus points here. The app shows my account is in collections (really?!), whereas the billing screen itself says nothing is due. So. What does the help team do? Ask me about the service and payment info. Uh, no, I don’t have that. Your system says nothing is due and they’re going to harass me for $0. How the heck do I know which already-paid-for thing is the one the system thinks is late?
But wait! There’s more!
The home screen says there are eleven things on my to-do list. Guess what happens when one is clicked? Nothing. Uh, ok, how am I supposed to do it, then?
Ok, well, a couple of them are questionnaires. Simple, right? I mean, there’s even a button labeled Questionnaires. Know what’s not there? The things listed in the to-do items. In fact, there aren’t ANY questionnaires in there. At all. Just a blank sheet of white screen telling me to click one and do it. Awesome. Especially since my phone is on dark mode.
And logging in. Sheesh. Set it up for face login. Great. So. I go to log in. It asks me if I want to use face login. Uh, yeah, that’s why I’d already set it up. Great, maybe this time it’ll take, right? Nope. When logging in, I have to click Face ID and tell it I want to use face login. Every time. Probably a safety feature they’ll blame on HIPAA.
C’mon, EPIC. You’re better than this. Or at least you used to be.
Need to update add 1/5
I’ve up date to iOS 14 and I tried to send my doctor a message and I have no data at all after updating my IOS. If y’all know that the GM was sent out and Apple said that right behind it they where send out to the public there iOS 14 then you’ll should of fixed this already...
App nor website allows me to send message to my dr’s Ofc 1/5
I tried sending a message to my dr using the app and get a message that states “sorry, but there is no one that you cam send a message to at this time. Please try again later”. I’ve tried later over several days and this never allows me to send a message.
Then logged into the website rather than use to app to see if I could send a message and it states “currently we are unable to process medical advice requests from you, as your list of available recipients is empty. Please contact the medical facility directly....” I called my dr office and they said I needed to call “my Chart” technical support.
Great app but since the update you cant print 4/5
By Nick in Carolina
Great app to manage my health in one place but the print icon has been removed from tests and reports. Also, no way to give feedback to the app designer.
Glad to see I'm not the only 1 star review 1/5
Terrible experience trying to create an account. Then after getting that squared away I can't log in! Try to reset my password and it doesn't recognize any of my info. Both on mobile web and app platforms. I hear it works on a PC but with the amount of technology these days and nearly everybody moving to mobile you would think there would be a little more effort into the user experience.
App pretty useless 2/5
By Cindy - Athens GA
No provider updated info; the app says I need all these tests, shots etc and I’ve had about all of them... at their facilities. No one bothers to keep the info updated.
Finally clicked on the MAKE APPT tab to make an appt... booo no good. Only one provider listed for appts and it wasn’t the one I needed.
I can’t find anything to use this app for. I was really hopeful when I first added it. But if the providers don’t use it then no reason for me to either.
My Chart App 3/5
By com astsucks
I like My Chart app very much. The only complaint is there is no print option which I had on regular my chart.
Is there something I’m doing wrong?
Could use a little update 4/5
I love this app it is the most used app I have but the one thing it lacks which would be the most helpful for me is it doesn’t state what your appointments are for. It states who the appointment is with, what time, where, but it doesn’t list what the appointment is for. I tend to forget what my appointments are for all the time. That would be most helpful for me.
Needs Improvement 3/5
By Lee-Lee W
I’ve been trying to add a second health care provider with no success. I’ve tried following the instructions from a previous review but it doesn’t work. If I could use this app for multiple health care providers I would give it a 5 star.
Just a few things and it would be perfect! 3/5
This app is pretty helpful overall. I love I can see my appointments and add them to my calendar, I can communicate with doctors easily, see directions and even do e-visits, etc.
I would love to be able to update general settings to correct gender and give the option to tell health professionals my preferred pronouns. My gender is nonbinary and I prefer they/they pronouns. I’d like this both on MyChart under my control with an option to add it. I am constantly misgendered in health settings and this could help be avoided if we could add those important details in the app. Also, it could be helpful to add in preferred pronouns for health professionals themselves as well. I know there a lot of people who get misgendered and it makes navigating the health care system stressful. Being gendered correctly is a big health issue and when we are misgendered it affects our level of care. How forwardminded would it be if you all are inclusive of all genders?
Also, it would be awesome to be able to include multiracial under ethnicity.
I know some people who are fat positive and/or some people who have eating disorders and they have mentioned being able to hide weight in the app and in results to not be triggered.
I love this app 5/5
I am using this constantly to manage me and my kids care. I was able to schedule all our flu shots recently and as a working mom this is so helpful!
Constantly Crashes 1/5
I hope that the geniuses who wrote the code for this piece of junk don’t ever operate on me. I am sure that UCSD and Script are paying huge amounts of money for this service (which means that we, the patients, end up paying for this). Getting the bloody video to work doesn’t require NASA scientists and the developer should fix this app.
New Account for MinuteClinic CVS 1/5
By Andriod missing
Getting COVID TEST easy. Getting this account set up to get results IMPOSSIBLE!
Just heard from neighbor he NEVER GOT HIS RESULTS because of this problem.
Medicare/Insurance scam to Bill for Test with no results possible????? Makes u wonder.
Telehealth crashes 1/5
Crashes every time I start telehealth appointment
The MyChart app is not working. After deleting app - restarting devise several times still I get oops loading error.
Please update and fix app. Thank You!
Unnecessarily complex 1/5
I am sick as a dog and the last thing I needed was the HOUR that it took to finally log in. Just make it so you send emails. This app is unnecessary and overly complicated to figure out.
Absolute drivel! 1/5
By Boston heretic
A Trump appointee couldn’t have done worse! You cannot change doctor on my chart. You cannot contact the doctor you would like to contact on my chart. There is no option to edit only remove. Whatever is on there is written in stone. It throws as many stumbling blocks and hoops to jump through in your path as it can to make using it an unmitigated aggravation !!!
Fix your issues please 2/5
They’ve done so many updates to this app that it takes forever to load now. It also doesn’t allow you to schedule visits through the app anymore (to clarify - the icon is available but the option to pick WHY you need to schedule a visit is not there). The only option is “mammogram”. Yeah, my 4 year old son doesn’t have any medical concerns especially a mammogram issue. Clearly there are a lot of bugs in their system they aren’t fixing.
Appointment Request Does Not Work 1/5
I’ve requested for appointments almost a dozen times and can’t get any response. Very frustrating.
I even reached out to my pt and still didn’t get anyone to help with an appointment. This whole experience has been very disappointing and is pushing me to leave Beaver altogether.
Nothing Works 1/5
-Sends a verification link to open account.
-Says Username/Password is incorrect when logging in
-Goes to recover username and password says it will send email
-Does not send email
Doesn't Give COVID Result Notifications 3/5
The app is very user friendly, but don't count on it to give you an app notification when the results come in. I only found out the results were in through an email it sent instead.
Ability to log in would be nice 1/5
Can’t login because “Oops! Terms and conditions could not be loaded at this time.” Cute error but seems like this is a somewhat important feature that could use immediate attention?
Cannot identify me 1/5
Ridiculous. Got tested. App cannot identify me & there’s no access to a # to call
... terrible app
Never works 1/5
Every time I try to sign up I get an error. Last week it said there was a server error, this week it would not take my activation code, and trying to sign up using my personal info was unsuccessful as well. I really need access to my test results so I guess I’ll have to contact my hospital and pay a few bucks for them to print my records out, but I was hoping to avoid that.
Please fix ASAP so I can message my doctors!!! 1/5
App won’t let me view messages or sometimes let me log in or have full view of app! It was fine before update!! Pls fix
Video crashes 1/5
Video integration with Sutter Health care crashes constantly
get GCal functionality 3/5
it would be great if the app had GCal functionality in addition to iCal, so that you can import appointments directly into GCal.
Last update killed notifications 2/5
App great until LAST UPDATE killed notifications. Re-setting notifications off/on has no effect. Dealing w/very serious family health issues and this is NOT helping. Plzzzz fix ... iPhone 11 Pro Max on latest update
Not working 1/5
For some reason it’s telling me it can’t connect to a server or something. Never had this problem before. Had this app for 3 years.
Update issues 1/5
Ever since I did the latest update, I cannot login to anything.... please fix
Unable to print test results 3/5
Not all physicians are linked to MyChart is there any way to print test results?
UCSD doesn’t work 1/5
Can’t login at all with the same password I use on their web site. Reset the password and it still won’t let me on. I swear the people who write these apps must live in the DOS age of 1981.
Doesn’t work. 1/5
I installed this app to get updates about my son’s file from Children’s Hospital here in Colorado. App worked just fine the first time I installed and set it up. After that, every time I open it, it just spins until it tells me it can’t connect to the server and try again later.
Where’s the PC version??? 3/5
By Nice app, except for ...
I really don’t want to have to use my phone for telehealth.
I loved this while I had an Android. I now have an iPhone. It will not recognize my password. I’ve had to change it every time. I tried to use the Touch ID. Nope. Someone from my doctors office helped me 2 days ago. It still is not working properly. This will be the second time I’ve deleted the app from my phone and downloaded again.
Virtual Visits 1/5
The app crashes every time I have a virtual visit
Can’t login on my new iPhone 5/5
By Nikki Delver
So I’ve had this app for quite a few years now on my Android, I love it, it worked perfectly until I switched to iPhone, I’ve changed my password quite a few times and it just won’t login, please help me figure this out
Not able to view everything 2/5
I’ve been trying to view my profile to request a refill but it keeps saying unavailable and system error . Not sure if it’s the app or maybe the website .
Worked great until update 5/5
Used to work great, now I can’t log on. Kinda an important aspect of the app. I can’t use it if I can’t even sign on. Keeps saying server issues when I use touch ID.
Edit: its working again now, it seems to have been fixed. Thank you for your response.
Poor error messages 1/5
I get “Oops something went wrong communication with server”. Try again later...
What does that mean? My Userid/password are correct. WiFi settings, correct version of software etc. I have tried for 3 days and still can not connect. I contacted support on day 1 - they pushed me to level 2 but there has not been a call back.
I have deleted the app and reinstalled to no avail. I can get into my account using my Mac, put I can not change mobile parameters from there. Over all I am not impressed with this app or support. My opinion, it is not ready for prime time.
New update doesn’t work 1/5
Used to love it now the whole app crashes when I open it. Can’t log in with new update
it’s okay 3/5
When it first came out it was a good alternative for calling the offices. A recent update took away the part of it that reminds you when you need to get your flu shot and other tests done.
I also don’t like that you can’t schedule appointments further out with ease. I have to see a specialist once a year. And I tend to wait until closer to the time I need an appointment to set it, but this time I wanted to set it up and will end up having to call. Their check in system doesn’t work well either.
You do have access to other aspects that are nice, such as their notes, your prescriptions and test results. Just hope they tune it up a bit.
Epic is a lifesaver! 5/5
I love My Chart. I’m a two time cancer survivor, and though I’m healthy now, I have many, many appointments and doctor’s visits and lab work. My Chart is so helpful as I can take it with me everywhere, so even if a provider doesn’t use it, I can share the chart or show it to a physician. I can literally carry my whole medical chart with me every place I go, which is not only convenient, but also a timesaver. Additionally, if I am worried or distracted at an appointment or procedure, I can always go to My Charr to get information I may have missed. This app is a lifesaver for me!
Can’t log in 1/5
By Sick duuuuuuude
Since the update I can’t log in. Serious issue
Need option to clear alerts 4/5
This is an excellent app. I use it often. Only one frustration, the alerts under the bell. There’s no way to delete them when they are no longer appropriate. At least not that I have figured out.
Other than that, it’s easy to navigate and nice to have all my medical records, test results and healthcare team accessible from one app.
App could be better! 2/5
My Chart while extremely helpful, one of it’s biggest flaws is you have no capability to print anything or create a PDF Document. Reminders are in my opinion are worthless and on the things to do you cannot remove anything!
Cannot login 1/5
Every time I try to login it says problem with the communications servers this has been all day I don’t know about what’s going on but I can tell you one thing I’m about to delete this application because it’s getting on my last nerve