Useful when it works. 3/5
Nice design and provides lots of useful info on medical history, messages with providers, billing, appointments, etc....when it works. About half the time, when I try and pull up data, I get a server error message. Providence IT told me that MyChart has issues with both Safari on Macs and their iOS app. Known issues that keeps this app from being 5 stars. I never know when it will report an error or will bring up my data.
Annoying to the verge of uselessness 2/5
To start with, getting access to the app is clumsy. I doubt that “clumsy” is a synonym for “secure.” How clumsy might depend on the age & model of a user’s phone. Ironically, users of later-model phones might expect more clumsiness, not less.
I assume that facial recognition is the most secure approach to accurate identification short of iris recognition. The iPhone 11 is geared to use ID by facial recognition. It lacks a home button, which in previous iterations contained sensors for fingerprint identification.
The Epic login page has a space to tap for facial recognition. The user taps it, waits a few seconds— and instead of access is presented with text boxes to fill with identification data, including but not limited to the last four digits of the now extinct Social Security number—and, yes, a username and password.
Perhaps the user must access Epic and tap that facial recognition page a few times in order for the software to link the face with the data. How long, I wonder, will it take for the software to get the point?
Once past the access process, the version of this app that applies to the medical center where I receive care (no complaints about the care—just the app), reveals page 1, a sheet of icons.
One of them is for access to “messages” to the patient FROM, er, the system. As another reviewer noted, the app never quits labeling as “new” the messages that the user has already read. In my case, such a message keeps telling me I need a periodic exam for a disease I don’t have—one that, if I had it, would be followed at a different care center.
The instructions for messaging TO caregivers specify “medically-related questions,” as if corrections to misinformation were unacceptable. I think the specification “medically-related questions” should be deleted and replaced with a more inclusive term.
There’s space for one more icon on that introductory page. It should be given to an icon labeled “APP FEEDBACK.”
Telehealth fail 1/5
I had a telehealth appt scheduled, but any time I tried to connect to the appt the app crashed... so I missed my appt. I’m very upset by this. This needs to be fixed ASAP!
Apps crashed all the time. I couldn’t begin my doctor vist 1/5
By Nai Le
Apps crashes all the time. I couldn’t begin my doctor visit
Crashes for video appointment 1/5
The app kept crashing when I clicked on “Begin video visit”. Rest of the screens seemed ok. I downloaded this app mainly for a video appointment for my kid and it did not work for that purpose.
Don't like the changes 3/5
App was great back in April. Whatever you did to change it caused the app to no longer notify me of appointments, appointment reminders, or appointment changes. Please fix this.
This is the a horrible app! It’s very difficult to use, I am very frustrating!!! It won’t even let me update it...GRRR
Terrible connection issues 1/5
I can log in only about1 of every 5 times I try to use this app, regardless of the device I use. Constantly getting server connection issues. And if I am able to log into my iPhone and then try to log into my iPad it never works!
Worst app ever 1/5
This is by far The worst app I have ever used. Even tried the online internet site and cannot retrieve info. I have updated the app, etc and its no better. Half the time it barely works, the rest of the time it never connects. We are all paying a steep price for health care these days, so this is unacceptable. The app and website have NO contact information to resolve any issues. My Chart....if you are even reviewing these reviews at all, please address the poor performance.
Crashes as soon as you start video visit 1/5
We have had multiple appointment scheduled as the video from mychart app wouldn't work. As soon as I click the video from the appointment page, the app crashes instantly. I've tried reinstalling restarting phone and found no luck. Useless app.
By Texas Asian
With regards to getting doctors notes/communication? Maybe I’ll give it a 4. But so far as test results, attachments supposedly being accessible? Nope, never, always an error message.
For appointment scheduling? That’s a joke. Why would you give/submit a wishlist/range of days and wait for someone to call you back to confirm or go over availability when you can just call and do it right then?
Billing? That’s even worse. Never once have I been able to make a payment. It bogs down at various steps each time and then gives you the “Sorry we’re unable to process” page.
No point in paying for the “upkeep” and hosting of this app when it literally serves zero purpose.
Apple Health? 2/5
Where’s the apple health function ? I’d like to upload my information to Apple health.
Crashes upon starting video call 1/5
Unfortunately this crashes and trying to launch a video call. Latest iOS and hardware.
By official ari
I spent over a hour trying to long in when finally got to “ the end “ I Apparently had a account “I didn’t” how is A senior citizen supposed to do this,
Worst app I have ever downloaded don’t use waste of time now I can’t have my doctor appointment online!
Wellstar not so great 2/5
I can NEVER log into the Welkstar MyChart app! I have another MyChart with another provider and don't have an issue logging in! This is a problem!
App crashes when opening video appointment 1/5
When I go to open a video appointment, the app crashes. Disappointing, because that’s the only thing I use the app for.
App closes during calls with doctor 2/5
The app keeps closing when I try to connect on video through the my appts icon. I have deleted and re- downloaded the app several times and the problem persists. It has happened while I have been on the video call with the doctor. I had Bluetooth turned off and all other apps closed and the app just shuts down and goes back to my main screen of my phone.
They put past due balances above your health 1/5
By Unhappy Charley
Had to do a video call with my doctor. The app was almost impossible to get past the “you owe us money” screen, even after I paid the co-pay. When I finally got it to connect, the audio didn’t work. The patient’s well being should take priority whether or not you owe them money, especially if it’s due to a billing error. To me, this makes the app totally worthless.
Not all information in my chart 1/5
There is only one piece of information in my chart so it really is useless.
Like it 4/5
Really like having my medical info right there. Would like to be able to use the tracking section
Invoices / Payments 3/5
A way to review and see bills versus just total due would be incredibly helpful! A lot of times you can see the total you are going to owe for month(s) before you get the paper bill in the mail with the details.
It would also be nice to see payment history on your account and review prior invoices for your own records. App Developers - thank you for listening and hope to see the updates soon.
No longer accessible - fixed with developer advice 4/5
This afternoon it suddenly said I have to but it, after using it for months. But in the Apple Store there is no indication of that and I can’t access my health info now on my phone. What’s going on? Feels like a bug with the latest update.
I deleted and reinstalled the app as suggested and the app now works. Thanks.
Update Crash 1/5
I noticed that the app updated automatically and when I went to launch it, the app would crash. Because of this I cannot check on notes left to me by my doctor.
Deficient on needed features 2/5
For example, suppose you want a printed copy of a referral...no way that I have discovered to trigger a print or download function. Very annoying shortcoming of this freestanding program.
Won’t work anymore??! 5/5
Trying to get in says I have to buy it?
Doesn’t work anymore 1/5
Was working great for a long time but now it won’t open at all and says I have to purchase the app from the App Store! I have kids and I use this app for appointments and to communicate with their doctor and also to schedule appointments for myself! But now I can’t use the app!
Latest update crashes it 1/5
By no favorites :(
Since the last update (May 21 2020), I can not even open the app.
App won’t open 3/5
The app won’t let me open it. It says no longer shared with you. Go to the purchase from the App Store. When I go there the only option is to open the app and everything is repeated again.
Barely function & bad customer support 1/5
Messages, results and billing tabs not function for weeks, and the customer support is not willing to do anything to fix them. Instead, they blame the issues on the hospital, and when I call the hospital, they ask me to contact them. So basically, it’s a non-functioning patient portal.
Why do I need to buy 1/5
By andy harned
Just updated the app and now it said no longer shared with me and the I have to go to the app and buy it. I went to the App Store and there is no place in there to buy it. So that is why I’m giving it a one star
Timed out?? 3/5
Great app, but I can no longer see what tests the hospital are running on my husband while he is in ICU!! I am not allowed inside the hospital due to this stupid corona virus. Every time I try to check his results, the app closes and says “I have to buy it in order to continue”.... ok ... I tried to buy it.. it closes on me again and says “Timed out” What is going on????
Won’t open 1/5
The latest update will not allow me to open the app. Please test updates before releasing.
Won’t open as of the newest update 1/5
Says the app is no longer shared with me and won’t open!
This app is used less when you can’t even schedule an appointment because there are barely any options to choose from.
Fantastic and helpful app that links with IPhone 5/5
By the hulk:) 7779
I love this app and it’s nothing less than 5 starts. Easy sign in process and everything I need is there.
App keeps denying access with a notation that the app needs to be updated
Checked the App Store and there are no updates
Can't check my account because of this defective app
Login is broken 1/5
App is completely NOT usable. The app doesn’t Let you login and the forgot your login or password function doesn’t work either. No email ever received. But I don’t think that part matters since I entered the correct login info anyway. Can only sign in using the web.
Functional but not cutting-edge. 3/5
By Robert Morrison
This application is functional. It allows you to connect with your primary care physician and support team. You can schedule appointments and refill prescriptions.
However, the user interface is stale and not cutting-edge. You have to physically press your screen to active Face Identification.
Payment options are limited to keeping your personal account or credit card on file. The application does not support Apple Pay, Pay Pal, or other more secure means of payment.
During this pandemic is the worst time for this app to act up. When trying to video with my pcp I constantly get kicked out the app. This app needs serious updates.
Signing up is a nightmare 1/5
It rejects its own authorization codes. I have struggled with it too many times just to sign up.
It’s not user friendly 3/5
Ever since my doctors switched over to this system it has been nothing but problems no video at times & no audio like today.
Extremely unstable 1/5
I used it once for a virtual visit. It crashed 4 times during a 15-minute (would have been 10) session.
Missing graph 3/5
By Formerly Famous
I thought there used to be a way to see test results in a graph over time so I could be aware of ant trends between visits. Where did that feature go?
Been using MyChart for years it’s very easy to use. I never had an issue with it.
Great Platform but Needs Revamp 4/5
By CAMERON FELDHAUS
Great concept and platform but the app needs to be updated to a more modern format.
So far not good 3/5
Video chatting with my doctor today was not happening once I clicked on video visit a message kept showing in error saying oops video can’t load at this time and telling me to use MyChart online so far not good I missed my appointment😞
My doctor’s disappeared.. 1/5
I’ve used this app for years and it used to be a great way of connecting with your dr.s office ~ now, all of a sudden my drs have all disappeared from the app, they gave me a # to call to have it reset, but you can never get through to anyone, VERY FRUSTRATING, especially during Pandemic Times when you especially may need test results, RX refills, etc.
Verification process is a joke 1/5
Like the title says the verification is a complete joke. There are better ways to verify identity than asking a bunch of random hardly relevant questions...