Can not connect to HomeKit 1/5
The app works however it can not connect to HomeKit. Many other providers can do it but Lakeland MyChart can not.
I Can’t Pay Bills 2/5
By Irving Osorio Lopez
I’m trying to pay an overdue bill and it keeps loading. It also gives me option through online and I put credit card information and nothing….
App is useless 1/5
My Username n password works over main site but when I put in password on app says OOPS TRY AGAIN!!! obviously not useable!!!
Data Privacy 2/5
I had downloaded this app since it works with the provider I use and to find my C-19 vaccine records easily. However, when I saw that private data such as financial and sensitive information would be linked, I decided to delete the app.
I can see where the app would possibly need access to some photos (maybe) for app functionality. However, there is no reason for the app to collect data on financials, health & fitness or other sensitive information that is linked to my device.
Due to this, I will avoid downloading the app for security reasons and opt for my secure web browser, which eliminates trackers and access to other data that this third party really doesn’t need.
they clearly spend a lot of time and money on usability tests and continually improving the user experience, unlike some other apps in this category.
Great app 5/5
I'm glad this app is accessible with voiceover. I would recommend this app to my mom. This app has a great setup.
Unusable for me 1/5
Unfortunately, the state of Arizona chose to use this app to organize Covid vaccinations. That is the only reason I added the app. Also unfortunately, I can’t get past the opening of the app because it insists that I choose a healthcare provider and I don’t use any of those listed. I was able to login on the MyChart website, where I chose a username and password and set up an appointment. However, I can’t login to the app and access the appointment information. Removing the app forthwith.
This is a crap app 1/5
It takes 2 - 3 times to sign in; 2-3 tries to get to you appointment or messages.
Is this app being discontinued? 3/5
It doesn’t work as well as it used to. Every single time I log in it says, “Your data cannot be retrieved”. Booking appointments or sending messages takes several attempts because the page will just disappear over and over and I’ll be told, “Your data cannot be retrieved”. I’ve loved it every year I’ve used it until this year.
Another EPIC flop 1/5
Poorly designed and hard to use
This app is awful. It’s yet another example of technology designed to make your life better but in actuality makes it worse.
It won’t integrate separate physician offices, so you have to set up a separate account for each one. The refill my prescriptions function doesn’t work either, which is terrible because that’s the only way my provider allows you to fill your prescriptions.
The idea behind this app is good but they obviously skimped on the development process and didn’t do enough testing before releasing it.
Do yourself a favor and go to the website on a desktop browser. I guarantee you’ll save yourself a ton of time and stress.
More like my spinning loading icon 1/5
This app is pure hot garbage. If you are expecting you view charts, billing info, lab results, letters… really anything “available” within the app you won’t be. 9 out of times you’ll get an indefinite spinning loading icon. Get it together.
Meh mine won’t work 4/5
I try to message my office to schedule an apt but always tells me message unable to sent. Never will.
Really awful 2/5
It is a username, Password nightmare
Great app, never works 2/5
Every time I open Medications, notes from my past visit, or pretty much any option - I’m met with 500 error. The strangest part is that I know it’s getting a response because it will momentarily display what I am trying to view (for example, my meds will pop up for .5 second, then display the 500 or a display error).
Interestingly enough I have almost the same experience when accessing via the web browser, which makes me think it’s something related to my account not the app.
Printing Diagnostic Reports! 4/5
By Angie E. Watts
I like The SCL My Chart Website APP and viewing my appointments and
all of the current lab and diagnostic tests, but now I don't have the option to Print my lab and diagnostic reports like I did on the regular SCL My Chart Screen!
The Worst Customer Service 1/5
My Chart has the worst customer service of any app I’ve ever experienced. No matter what the problem is, customer service’s response is some variation on No. There is never a suggestion of an alternative. There is never an offer to forward a communication to an appropriate person. There is never an acknowledgment that a complaint or suggestion has any validity. I don’t know why anyone thinks a health care whose constant message is WE DON’T CARE deserves to be preserved.
Not loading my info, error. 1/5
This app had been working great for me, for some reason after filling out the proxy for my kids MyChart I got access to it and all was working fine then it just stopped. It won’t work anymore it’s been a while now. I would like to know how I can fix this!!
I hate this app 1/5
Appointments don’t work, providers disappear.
Worst of all, it deletes messages after 20 minutes when it logs you out. Copy and paste function does not work after it logs you out and so the only way your message saves is if you copy it into another document before. I had a concussion recently and this was so frustrating that I got a painful headache
ADD A DRAFT FUNCTION
This app keeps glitching on me. Every time I log in, I get the following message: “Oops! There was an error!” So I log in again, then it’s fine. I get that same error for checking messages, labs, etc. Then I try 2 or 3 times again and it’s fine.
I can’t do the “quick” e-Check-in. When I try to save my results: “Oops! There was an error!”
Its a frustrating experience that pretends to be saving time, but isn’t.
By age 3 yrs old!
I can’t seem to delete any providers or other things off this app once it is on. If no delete, is there anyway to block info access from a provider you no longer want on the app?
This app doesn’t work with my providers 1/5
By green liner
M Health Fairview merged with Healtheast and now I can’t log In. There is an infinite loop of click here. Does not work. Zero stars
Worked great at first, now not so much /: 2/5
I used this app to keep up with my prenatal appointments and it worked so well, but recently it goes pretty slow to load the main page when I use the app and safari and once it’s done loading it gives me the message that it is unable to load my information; I’ve tried loading with my Wifi connection and my LTE and it’s the same thing.
Issues with server 2/5
Takes multiple attempts to login. I keep getting unable to retrieve results error for most of the test results. It only works after multiple taps on same option. Needs more stability.
Missing Features 3/5
By Dread Lord CyberSkull
MyChart is missing many features I’ve come to expect from an iOS app. While it works fine for its primary purpose, it is still very rough around the edges.
Notifications: I personally hate the “you have a new message” notification. I would like the option to choose to enable rich notifications to get more details. (Let me choose from the current bare minimum to “message from Doctor X” to putting the message in the notification.)
Badges: I’d like an option to enable badges on the app telling me how many unread items I have in my various accounts (excluding the items that just won’t go away in the todo list). This would be handy because notifications can be missed.
Wallet Passes: I really hate it when apps give a barcode/QR code/Aztec code to scan in somewhere but do not give me an easy way to access it, like in Apple Wallet as a wallet pass. To get a code, I have to sign in with the correct provider, go to my appointments list, then open the appointment to get the code. If I have spotty (or no) internet access in the area where my appointment is that will only cause further delays in checking in. A wallet pass once save to my phone does not need internet access to work and can be updated over the air if anything changes. It can also be set to be pulled up when I am at the location of my appointment. It is a simple and time saving solution for everyone involved.
Apple Pay: The payment forms presented in the app are not friendly at all. I can’t use my stored credit card auto fill from Safari and I’m just sick of filling these out all the time. I’d really like to use Apple Pay to just pay the bill in a few simple steps and be done with it.
Calendar: HTML tags keep getting put into the notes of some of my appointments. A rich text to plain text conversion should be run instead of directly copying the text “as is”. I’d also like an option to allow MyChart to add the appointment to my calendar automatically so I don’t have to do it every time.
Horrible so far 1/5
I first set everything up on laptop and after downloading app on my phone it tells me my password is not valid. Went back to my computer and it is valid. Is there some sort of time period I should consider before attempting usage in my phone?
Pretty awful 1/5
By Black Cat
Doesn’t really work. Why bother.
My chart 1/5
Never can login after 5pm
The Prisma Health version of my chart is difficult to figure out, difficult to figure out& a pain in the neck to use. I dislike it immensely. I used MyChart from Palmetto Health& loved it. Not complicated, easy to navigate & worked every time- this Prisma one doesn’t have all My info transferred so I’ve lost lots of data. Go away Prisma!
Never got Security Code! 1/5
I would love to use an app like this but after trying literally 7 times, I never received the stupid security code thru my email. And this is after they verified personal information with my social security. If you can’t figure out how to send a stupid code I’m not sure I can trust this app.
Hard to Use in a Rush 3/5
All UI and UX experiences are made worse when a user has to rush, but this app’s initial startup does no favors. It initially asks you for an Organization you belong to and I misinterpreted that as health insurance organization instead of healthcare provider organization. After eventually guessing the correct meaning by scrolling through many names and images of other groups unfamiliar to me, I got into the app proper. The rest of the UI is super busy but technically provides everything you could need. Seems functional and informative enough to figure out where to go from here. My advice to others would be to give yourself extra time before using this app for anything time sensitive.
Worst app ever 1/5
This app is horrible! I’ve tried multiple times to establish an account, only to be kicked because “the server is currently unavailable”. If you finally manage to establish a login and password, it then tells you your ID is not valid.
Hire some developers to fix your app!
Looks great, works bad 1/5
App loaded quickly and easily, and could get into it easily with thumbprint access. However, tap on visit details, billing, check-in and all you get is a spinning icon. Cannot access information. Why bother?
Can’t sign in 1/5
By cj hranek
Can’t sight in
It's generally not a good idea to force people to download your app 1/5
By Audrey Noir
The online form changes so people will download the app and it's pretty sneaky and rude.
Have to wait to get access to account 1/5
Now that my medical account was switched over to this new system my old login will not work. So frustrating when someone needs to contact a medical provider. There was no notice of the change except there was a message I’d need to read in the portal. Possibly about this, but how you gain access when online or the app will not allow you access. It might be okay if I ever get access.
Where’s the print function 3/5
Why does this app not have a way to print out a Covid results test with all the information needed? Every junction does not want to see your phone. This should have been an obvious one.
It’s the little things :/ 3/5
The pharmacy information present on the medications page in the delivery details is not the pharmacy that request that my prescriptions are sent to. I don’t know how to change that information as this app doesn’t let me edit that information directly from the page.
Some benefits, some confusion...on my part 1/5
Theoretically, the app provides good tools and access to personal medically related info. My confusion come in location my provider. SometimeI can find it, sometimes not. One day I opened the app and a different screen was there, which took me into endless loopville and I could not access my Home Screen again. So I deleted and reinstalled the app. It shouldn’t be this difficult to open an app. I’m hoping it works for me next try.
Ok. Tried to get in. Says I need a code. Tried to set up account. Says I need a code. What happened to my accounts? I was told I need surgery and all of a sudden am locked out of my info?!
So, I’m giving this pile of time waster 1 star. I’m not a developer and don’t have time to fiddle with this.
Not that great 2/5
Considering how EPIC is constantly down I’m not surprised with the poor quality of the mychart app. It lags and is the slowest app on my phone. Two stars. That’s being nice.
MyChart gets better the more I use it and explore the granularity of tests and doctor comments. 4/5
Good mobile interface
MyChart gets better the more I use it and explore the granularity of tests and doctor comments.
A clickable glossary could be helpful for some...
No able log in .
Need COVID update 5/5
There’s a new COVID update but no way for a patient to enter a vaccination has been received, though I now understand that is for security reasons.
A few improvements needed 4/5
Most importantly, you need to integrate with the Apple iPhone “Health app” as it is the central repository for all health data. The problem I have is in sending blood pressure readings from my Qardio blood pressure app, which places results in the Health app, and from my Watch that also places health info in the Health app. If you integrate with the Health app, that data would be available to doctors without my having to first export from the health app, which takes hours, send it via MyChart, have the doctor download the file and unzip it to get the XML file containing all health data.
MyChart already has various places to input health metrics and this would automate the process.
The second improvement would be to recognize all installed iOS keyboards instead of generating your own. I have one for faster entery by swiping and one for grammar. Neither are available in your app.
Not working 2/5
I feel incredibly frustrated with this app. More times than not, when I try to log in, I get a message that reads that I do not have a secure connection.Trying again yields no results. I am not sure if this is an app issue or an internet connection.
I hope this issue can be resolved.
Disappointed with My chart 1/5
I’ve had this app for several years and was very pleased with it. Since the recent up date, I find the app less user friendly.
Also most of my medications have disappeared! This makes it very difficult for me to request renewals.
Previous version is better 2/5
After this app update, I have been more confused on how to use the platform and I am a generation z. The previous layout had everything clearly layer out and visible for your to see. In this new update, there is to many things going on. From messages on the Home Screen, clicking the main menu, and taking you to other browsers. Additionally, I couldn’t even get notifications on my device like the previous update. The new format makes you select the settings of how you want to receive your notifications (e.g. email, sms, app, and mail) which is tedious and maybe difficult for non-technical users. I have it gave the update a chance but I just can’t work with it because of all the unnecessary stuff. As an app developer you want something simple for all age groups especially when it comes to medical related stuff.
App not happy with 2/5
App keeps telling me that I have test results and when I log in there is nothing. Or it tells me I have messages and they are from a month ago. App is not very accurate
Previous version layout was better 2/5
This version suffers from to many “in your face” options and buttons. How about a nice clean interface without all the junk? I now have all these useless explore buttons I neither need nor want. The screen is now so cluttered it’s much harder to find the information I want. The previous version was way better.