Bad app 1/5
Simply downloaded this app to see my Covid test.
This app functions horribly. Crashes constantly.
The website wouldn’t work at all. Bad design.
Basic features need to work right 3/5
Basic features are a bit clunky. I show 3 unread messages in my Inbox but when I access inbox there is no highlighting, bullet etc which would indicate which messages are unread. You must access each one and then watch to see if unread indicator changes. Really basic behavior every Inbox has... except in MyChart.
Used to be great... 1/5
This WAS the app I depended on for a lot of medical access. It used to be indispensable.
However the most recent update has caused many discrepancies and only works some of the time. The layout is less user friendly, and the app crashes regularly, and often won’t even start in the first place... Very frustrating, and now useless app!
Unable to log in consistently. Awful app
Another COVID scam. 1/5
Just a way to use COVID testing to get your personal information. Go to a government test site.
Necessary, but highly mediocre 1/5
By mc waxman
Why can I get updates on where my pizza is in the queue, where my pkgs are in delivery status, but this app struggles to provide the most basic yet essential information such as the status of my lab results. Plus, there’s no place to view my profile, contact info, and past visits/information. It’s stunning that this actually qualifies as an app. I’ve seen video games developed in the 1980s with more functionality and details. And that it’s for something as important as health care is a stunning indictment on our society.
Doesn’t work with Stanford Health 1/5
Got an error message that this app is no longer supported
Still Buggy - after all these years 2/5
While its improved greatly in the past few years, it still has basic bugs - like telling me I can sign up for paperless billing and then not actually accepting my input (and yes, I’ll also report this in the bug report area).
So why the low rating for that? Because, given how much money Epic has and the large premium they charge providers for their EHR and all the customizations required, basic bugs like this should have long since been eliminated.
Can’t connect 1/5
Haven’t been able to use it yet, every I try it says it’s having trouble with the server, please try again.
Doesn’t deserve even 1 star 1/5
This app and CVS don’t know what they are doing. Got an email saying my test results are in, but they are nowhere to be found in the app. Disappointing.
After A forced update none of the test results are available. 😡
Please fix 3/5
Need doctor phone numbers & locations
Need to be able to print documents
Great App 5/5
By Athena Geraldine
I used this app during my pregnancy. Very organized and easy to use. I like being able to view appointments, message my dr, and look at after visit summaries.
I dont like look of new update app. Previous lookbwas very nice clean please change the look thank u
Doesn’t match the web page version 3/5
I like this app - it works well with my primary healthcare provider. However, it does not find my secondary specialist provider even though the web page version does. This makes the app version a far less useful tool
No Apple Health Support Yet???!!! 2/5
I am amazed that a company like Epic hasn’t gone the extra mile to integrate MyChart with Apple Health yet. Apple Health has been out for a few years now and several other large EMR companies support it but Epic is behind the times. MyChart is still helpful but it would be so much better with a relatively simple integration that would take the average developer a day or two at most to do.
Great App! 4/5
What an easy way to keep track of appointments and receive test results. Big Fan!
Really poor customer experience 1/5
Update: I posted a review and you responded but the response only shows you fail to grasp the problem.
The issue isn’t about the underlying database. You developed the app. When your customer (the healthcare organization) does whatever they do which then displays in the MyChart app as “test results available,” if they messed up and there’s no underlying information then the app should put up an error message, or at the least make it so there aren’t dead links.
I hope you better understand the issue now.
Original review: Nearly every test result has an icon (frowning face document) indicating there’s no underlying data.
Click on links to view results results in nothing. No message. Nothing.
It’s obvious the developers never even tried to use the app themselves.
Why no way to update vaccine information? 4/5
My Chart says I am overdue for several shots that I got at my local pharmacy, not the doctor’s office. I wanted to update MyChart to reflect those, including the date.
Can not do anything unless you have one of their health providers. Lame just need to see my own personal info
Ok app, never gotten video calling to work properly. 3/5
By Matthew Donovan
Overall this is a decent app. My one complaint, and thus 3 stars, is that I’ve never gotten the video calling feature to work properly. I am able to “check in” for a virtual appointment, but every time I tap the video icon to start the call, the app freezes and closes. It happens every single time, without fail. I’m on an iPhone 11 Pro Max, iOS 14.1.
By GO Gator12234
Please do not use the this app!!!! It cancels your medical appointments without your approval or your knowledge. The doctor office states that you canceled them. In some cases it only canceled half of a double appointment. For example, a procedure then a doctor consult. It canceled the procedure but kept the consult. Due to this error, I have to wait another 3 months before I receive care.
This app flat out stinks. In the time it takes me to pre check, delete the app because it freezes, re check the pre check, answer the questions again, re-do the re check of the pre check, I could haven driven to the office got COVID and passed away. FIX THE DANG APP ALREADY!!!!!!!!!!!!!!
App has worked great for years 5/5
I’ve used this app since 2013 and have never had any issues. Very convenient!
Please put a heading for Referrals!!! 4/5
By Rayne Beau
I can never find my referrals because they are always hidden somewhere in letters or messages. I have to go through at least 5 steps every time and it is frustrating because it never seems to be in the same place twice. I just want a heading that says Referrals. Please give us this small convenience in 2020. Thank you
Great app 5/5
I use other medical apps and MyChart is my fav.
I don’t see how it could be any easier or user friendly.
Error message 5/5
I have this app downloaded and use it for several doctors and health organizations. I’ve used this app for a few years now. However now when I open the app on my iPhone I get this message: “We've noticed you're on a mobile device, but you're not using our app! Go to the appropriate app store below for your device and download our free app for a better experience!” and I’m on my iPhone. How can I get rid of this message?
Poor functionality / support 1/5
I am having issues with messages not being received by my medical provider - basic and critical functionality that doesn’t work. When I raised the issue to support (via messages) they said it worked since they received it while it still does not work for my medical provider. So I have to sit on hold and wait for call backs. Definitely don’t recommend this app but forced to use it.
Can’t Compare Historic Test Results 3/5
Suddenly, with the new update, I can no longer get to the table where I can compare my current lab test with past test results. That is extremely important to me. I hope that feature comes back soon!!
Could be so much better 3/5
Functional, but no way to tell at a glance if a message has been read or not. A dot alongside a message that disappears when a message has been read would be helpful. There’s also no way to delete a doctor from you physicians list.
While these may be minor peccadilloes, they affect the usefulness of the app.
What happened? 2/5
This app used to recognize you were an inpatient and show the names of your nurses, physicians, CNAs, etc. Now, it doesn’t work. ALMOST everything you want to view cuts away to the desktop site which is annoying.
I use mychart on my computer just fine, but trying to use the app was impossible. I couldn’t just login and it would know me, I had to specify where I was treated first. And it could not be found
Unable to communicate with doctor in app 1/5
Worst experience. Unable to communicate with doctor through app. No one in support willing to help- fingers pointed everywhere except to help me. May switch doctors just because of the app!
Great tool for accessing all my medical info 4/5
This is a really great tool for accessing all my medical info and getting results quickly. I knocked off a star because it repeatedly texts and emails me telling me I have new test results when I don’t, which is super annoying!
Crashed when I tried to begin my appointment
No error no way to troubleshoot no way to inform my Physcian that I can’t make my appointment because the software is not compatible with my new iPhone running the latest Apple software.
Also did not work on my Mac
Poor software considering the resources that have gone into it and how lives depend on it
Just signed up. Works great on my computer but the same username and password won't work on the app. Terrible. Don't even try. Years later and still terrible. More than half of the menu items are not supported on the app. Must go to website. Worthless app.
“Technical difficulties” is always the message when trying to activate or sign up. Calling customer service is not “app friendly”!
Wellstar needs to be fixed!!! 1/5
It’s 8:08am and I’m unable to access WellStar MyChart via the app as well as on the website....this big needs addressed from IT!
By A Fed up YouTuber
“Oops! Terms and conditions could not be loaded at this time.” First time I tried using the app and I can’t even log in.
Very basic 3/5
App barely scratches the surface in regards to what it can do. With other companies like Quest Diagnostics being able to sync your test results to your phone via Apple health, I find that the missing functionality makes this app basically obsolete. You’re better off going on the website to check for your test results. Adding in what other people are mentioning in their reviews over the difficulty switching multiple provider accounts, it seems as though they’re not really putting in much thought into what the user experience should be, and basically just dumping information on people in a very basic UI. Come on guys, you have money, make it better.
Good luck 1/5
If your provider uses this portal I wish you the best of luck and patience. You’ll need it. I was given a code to skip the gruesome log in process. That code lasts all of 12 min before it expires and you’re stuck inputting all of your info again. Once you’re done with your info they email you a code to make sure it’s you. I just copied and pasted the code from my email only for MyChart to tell me code is wrong. Really? You JUST emailed it to me! So now that I got an error I have no idea where along the line of signup I am. I haven’t made a username OR password for them to email to me. I decide to call them. I’m totally lost and clueless and been waiting on hold for *15* minutes before I had to hang up.
Do yourself a favor and skip the hassle. Ask for whatever results you need to be mailed to you. Or better yet go pick them up in person. MyChart is supposed to be for convenience but let me tell you... it’s anything but convenient.
Technical Difficulties 2/5
By Ashlyn the music luver
There is a glitch and I can’t get past the “switch organization” page or log in. I’m also unable to access MyChart on a browser on my phone or computer.
Won’t load 1/5
My chart won’t open it’s been 3 days ! I need to see my results there important
Terrible update - unable to access 1/5
This app used to be amazing. Now that I am waiting for urgent test results, an update seems to have happened and nothing loss. Tried deleting and re-downloading. Once my organization is selected, the screen is blank with only an option to “switch organizations”. Nothing loads!! Terrible. Tried going on through website and cannot access either.
App Down For Days 1/5
By Help CT2020
I had very high hopes for this app. Unfortunately, the last few days I have had to use the app and it has been down for the Hartford HealthCare Network. Can you guys please give us a functional app? Isn’t that what you are being paid to provide?
By sturge goda
This new version is terrible, over engineered!!
Poor: Better than nothing, but have to use website 2/5
More disappointing every time I use this. The recent upgrade seems mostly a refresh of the UI. I am constantly “alerted” to update my contact information and no way to stop this! The app is a mess. The UI is inconsistent. If you click away from an alert, the previous options are gone. No way to print or download a pdf statement (eBilling? No thanks!) They obviously don’t care much about usability, because you have no choice!
Some of the faults are due to health-provider integration, but the app is limited. Messaging is very helpful, but so many features from web are missing. Can’t see clinical notes—only on website! Support is impossible to get: runaround from billing dept to doctors office... no help available. Improvements come way too slowly, if at all.
Crash iPhone 11 video meeting 3/5
App repeatedly crash launching video meeting. Deleting app (swipe up) did not fix. After phone restart, video meeting would launch but crashed a few seconds after video meeting started
iPhone 11 iOS 14.1. MyChart 9.4.6
Room for improvements 2/5
The app is good for checking lab results, though the current version is much more difficult to navigate compared to previous versions. Plus I’m having issues with being unable to send messages to my doctors and without the ability to send a message to them, I can’t reach them as their offices rarely answer phone calls.